LIMA, OHIO -- At first glance Progressive seems to cater to every whim making repairs process painless and they do accomplish this at first glance. They come to you, give you an estimate, they enlist car dealerships to do body work and offer you a warranty on work as long as you own the car (as long as you keep the paper stating this). But it has limited to repairing the poor workmanship to twice and that seems to be at their discretion as though they are doing you a favor.
I had hail damage repainted much of the car being 24 months old at time. The paint job was horrible very uneven. The clear coat peeled twice and took me 60 days to argue the re-repair of it the dealership paint shop and some of the hail dents fixed prior re-popped. I later found 4 pieces trim was left off. They didn't remove windshield to repaint and was paid for it, over spray on seals.
Note the Progressive claims adjusters is not there to catch mistakes. They don't represent you but have contracted the dealerships at next to no profit contracts which gives dealerships or paint and body shops they use no inclination to do the work right but at the cheapest way and not the correct way to do the repair. (Had I not used one of their contracted repair companies I would have fallen way short in all other estimate payments because doing the repair the correct way cost more.)
I was told on the 3rd clear coat peeling repair by the claims adjust that they remember the company who did the work now out of business and she argued to the company how badly they did the work and the high number of recalls on work done. Note when they repainted the front quarter and re-clear coated it they put new pin striping on top of the un-removed old striping. There was ruins in the paint with poor attempts to buff out and this was a different car dealership paint shop who was in business for 20 yrs. I have seen work they are very capable of and work they are bare bones profit bidding on to fill shop time.
The type of work I got I complained to Progressive and they cut me a check for what they paid contracted pricing. And I took my car to my place of choice to have work done but their amount only covered 65% of the bill. A lot of wine song and dance and seemly merriment catering to my every whim at first. It's not until the next morning when the wine wears off you found your toes was stepped on to the point they broke several.
Their taglines say "Be the boss of Savings", "Name your Price". Apparently that only works for some when signing up for auto insurance with Progressive Auto Insurance. February 16, 2010, I called Progressive Auto Insurance to get a quote because I wanted to make sure that I didn't mess up the policy online. I owe on a car loan to my credit union. The nice women on the other end was more than happy to help (She probably got a commission).
We went over the policy details, the fact that I had an accident in 2007 (not involving anyone else, the car slid during inclement weather - minor damage to the car, no damage to the concrete barrier, I filed with my old insurance) then she created a policy based on all of the information. "$87.00 a month, I exclaimed." "Wow, Progressive Auto Insurance really is the boss of savings."
My old insurance was $120.00 a month so that was quite a savings. She wrote up the policy and after a little difficulty signing online, the electronic fund transfer came out of the bank, $86.05 to be exact. February 22, 2010 the policy was effective. February 23, 2010, I called Progressive because I was unable to print my temporary card and had a gentlemen fax me the card and a copy of the policy. Everything remained the same at this point.
A couple of minutes later while still on the phone with him, I noticed that the policy increased. I told the man that the amount is not what I signed up for, of course, he couldn't do anything about it. After going through several other people and all of them saying that I should just cancel my policy (That's what I call keeping a NEW customer!). The final decision was, March, I will pay $158.73 and then it will drop to $122.88 for the remaining months. But remember, I can cancel if I want too.
Well, this note goes out to Progressive Auto Insurance, I think I WILL cancel the policy, after I get back from the navel base (you have to have proof to get on the base) and go back with my previous insurance company because after all Progressive Auto Insurance is NOT "the boss of savings." Don't let Progressive Auto Insurance fool you by saying "Name Your Price." How is that for "A tricked out name tag" Progressive Auto Insurance [** - no solicitations please].
TULSA, OKLAHOMA -- I had moved to a new city and state (Tulsa, OK), and needed to purchase a new car sooner than I'd expected, and would have soon sought new local insurance carrier anyway. Making deal for the new Chevy I wanted on a Saturday evening, manager insisted on assisting me in concluding all business then, helping by having an agent to execute insurance come there immediately, etc. -- I know to preclude losing the sale, should I change my mind by Monday.
I went with Progressive, and for three years, paid premiums by auto check. Traveled a lot during this time, so just kept receiving renewals and paying. Finally had enough sense to inquire elsewhere, and received same - exactly same!! - coverage via State Farm for 45% the cost -- Progressive more than 100% more expensive!! My own stupid fault for not checking earlier and I had perfect record, etc., so no logical reason for this differential.
While Progressive says they don't control charges via an agent, who can add agency overhead which may differ from their home office add-ons, I checked via their direct quote process at their home office, and quote was as much as the agent's so cannot blame agent for even 1¢ of their overage versus State Farm. Probably no legal prerogative, but I sent a strong letter of complaint to their CEO, got "sugary" voice mail and e-mail from their Texas-based manager responsible for Oklahoma. Have been playing phone tag, but his messages are simply standard crap, "sorry to lose you, want to explain premium procedures, badda beep, badda beep, badda beep."
Progressive and State Farm are both multi-billion-dollar outfits and some variance can certainly occur -- but 100% + ??? I have more respect for a loanshark/shylock -- at least he would let you know upfront where things stand. And how could Progressive compete in my state (OK) with this type of discrepancy? When I finally speak with this guy in Texas, I'll ask him how in hell they can maintain enough business in Oklahoma to keep him occupied, unless they are treating others differently from me.
WEST PALM BEACH, FLORIDA -- So I've been a valued customer according to Progressive. Hmmm... well two months ago, I look and see a slight increase, so I call them. I talked to a woman, or should I say puppet. I ask why the increase? She replies, "it happens every so often." She said it has to do with corporate office. I didn't argue the fact, it was only a 15$ increase.
Last month I received some valued customer thing in the mail saying look for a discount the following months to come. So I just opened my new bill to find a 100$ increase per month, 1200$ annual. I call again, and talk to yet another puppet, who says the same exact thing. One would think if they're going to make such drastic increases they would have someone to talk to with the correct answers. Not just guinea pigs.
I have a clean driving history, I'm 41, and pay, or would be paying should I say 350.00 a month for a ford F150. I've been insured, and screwed by them for the last time. After 10yrs with them, I will be happy to say goodbye, and will never give a recommendation. For whoever reads this, this is a true story. They're all scams, but Progressive is the best at it. Good luck.
MAYFIELD VILLAGE, OHIO -- Rudest people ever. Crooks from owner down to claims people. Peter is stupid or just doesn't care how these crooks that work for him lie, cheat and steal from people. The same people pay him millions of dollars every year. They spend millions on that stupid ‘Flo' commercial and won't fix or pay 5 or 6 thousand to take care of paying customers. These people will be out of a job someday. You can't lie, cheat and steal from people forever. Claims people sent my car to three of their preferred shops. My car was never fixed to satisfactory running condition. Really rude people at Progressive. Liars and thieves.
MILLERSVILLE, MARYLAND -- My daughter was the victim of a hit and run. A criminal offense. The police caught the person within hours. Upon notifying PROGRESSIVE she was told It MIGHT not go against her and she would have to pay the deductible. This is ridiculous!!! They do anything they can to NOT pay out. Here is a case where they have a crime, the perpetrator's name and address yet they want their client to Belly Up.
Unbelievable. I had recommended NOT going with an impersonal online company because of this very reason. They should be shut down. I contacted both ** the “ONLINE REP” and his boss ** and was told tuff. So now you know the cost of saving 40 buck a year in premium. $250.00 deductible, which you pay, whether it's your fault or not. Even if a crime (HIT AND RUN) is committed, they do not care. You still PAY. Save yourself this aggravation and deal with a local representative that will go to bat for you and also supports your community.
Progressive — I am a safe driver with 17 years of driving experience and 0 tickets 0 accidents. Couple of days ago got rear ended in my 2010 Rav4, reported the accident to Progressive. The guy who rear ended me had Farmers insurance. Progressive lady told me not to worry, the claims adjuster will call tomorrow by 5pm and will take care of everything.
Two days later still no call from Progressive claims adjuster, so I called the guy's at fault Farmers insurance. They stated the guy called in and admitted it was his fault. They gave me a list of qualified shops to take my car to, and arranged for a car rental. Also they said if I needed a rental for longer period they will cover that as well.
I called Progressive all they do is apologize and do NOTHING, big on promises very little on delivery. I am just wondering if they treat me this bad and the accident wasn't my fault and the other insurance company pays for everything, how bad would they have treated me if it was my fault? At any rate if Farmers does a good on it's promise to fix my car to 'as good as new' condition I will switch my 2 cars and 2 home owners policies to them.
I provided Progressive insurance company all the details of my claim. They juggled me with different reps. And, at the end did not pay me the claim amount. Very unprofessional reps. Don't go with Progressive. They Provided the estimate and told me to give the car to the body shop whichever I select or Progressive approved.
I took my car to the body shop of my choice and their claims representative came and inspected the car and said everything is good and they will release the payment to the car shop directly. Once the job was completed, they called me and said they are investigating and will not release the payment. I paid the money out of pocket after the 21 days wait of Progressive not releasing the money. I called them for 3 months and they juggled me with different reps and in the end did not gave the money. I would not recommend Progressive to new customers.
A Progressive insurance driver decided he liked my lane better than his. He was looking in his rearview just as I was passing by and shot out into my lane. I swerved to avoid him unsuccessfully. The officer found him at fault but because the guy was being such a jerk the officer only gave him a warning citation for unsafe lane change. The officer caught him in a lie and noted it. It was diagramed fairly correct. But since there are no "witnesses" and two statements Progressive won't pay my claim. I am not going to claim this on my insurance so my rates go up. I am not going to just give up. So I'm going to find a lawyer. This is crazy.
Just last week someone unlocked our rear storage compartment on our RV and took 2 large tool boxes, essentially every tool we own. We made a police report and we contacted Progressive. They took photos and then asked us to submit a list. In the meantime they were to get coverage information from our particular state. Turns out the tools, and there were a lot of them, came to a current value of around $2,000. We had been paying for $15K in personal effects coverage and thought we'd at least get some sort of settlement.
When Progressive found out the total value they declined the entire claim. They pointed to the term that states there must be "evidence of forcible entry". Since the thief either had the ubiquitous C751 key or knew how to pick the lock, we had no physical damage to the RV door. No evidence so no offer, period. One would think the company would rather have a happy customer by at least making some sort of offer than losing the customer altogether.
So had we actually been dishonest and knocked out the lock on the door after the fact we would have been paid for both the missing tools and the door repair. But the fact that we were honest we got hosed. So a warning to all RV owners, if someone gets into your RV and takes your stuff make sure there are signs of entry. Oh and make sure you change out all those C751 locks.