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Progressive Insurance Is Refusing to Pay My Auto Accident Claim
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MINNEAPOLIS, MINNESOTA -- Progressive Insurance has frustrated me so much so far. I got rear ended in 2009, leading to numerous problems with my back, neck and a nasal septum deviation. Before the accident, I did not have a history of nosebleeds or deviated septum. The result has been constant nose run with clear discharge, sinus infections and numerous non-stoppable nasal bleeds. All this started after the accident and all the people can bear witness that I did not have prior history of nose bleeds or septum deviation.

Fortunately, the septum deviation has recently been corrected through nasal surgery in August 2013. However, Progressive Insurance Company has refused to pay the medical cost and my pain and sufferings. My efforts to resolve the issue has been met with retrogression, intimidation, patronizing and humiliation.

Initially, I had a lawyer but realized that my case was not being adequately represented. So far, all they have offered me is less than 25% of my medical cost and when I refused the offer, I was labeled “an angry woman, out to take down Progressive Insurance.” I would like to use my story to bring awareness and hopefully pressure on Progressive Insurance.

I have suffered from this constant nose bleed from August 2009 to date, have undergone 4 cauterizations with no end in sight. I have been fortunate to find another lawyer who has been trying to settle the case with Progressive Insurance, but they are not returning any of his calls or emails. Progressive lawyers had told me I would lose everything and end up with less than 1,000 dollars when they were done with me. Help me to take a stand against Progressive Insurance Company. Help me tell them that they cannot harass, manipulate, and prey on innocent injured people merely seeking remedy for their sufferings.

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Poor Claims Decisions and Rude, Arrogant Employees
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KNOXVILLE, TENNESSEE -- Jan of 2012, there was a very minor accident in a private parking lot where in backing up at night in the rain, the corner of my bumper impacted the top of the bumper of another vehicle. The other vehicle did not have its lights on and therefore I did not see it coming. The damage was very minor a 3 inch scratch on the top of the bumper which resulted in about an $800 repair.

The adjuster from my insurance company, Progressive, charged me with the accident and paid a No Fault claim which resulted in my rates doubling. I had reported to the adjuster, Mr **, at the Knoxville, TN office what had happened including the other driver did not have his lights on. I heard nothing back from Progressive at all and did not worry about this because it was and should have been a no fault situation. No one ever came and looked at my vehicle at all.

In May of 2012, I received my renewal notice and was floored because my rate had doubled. I called to find out why and was told that Mr.** had charged me with the accident with 3 points and had paid the claim. I talked to Mr. ** who was very arrogant, telling me it was his decision and he wasn't changing it. He said the other driver said he had his lights on. This is my insurance company. He refused to do anything at all.

In trying to get help, I found that all the contacts I was given by the company where his supervisors in the same office with him and all I was told by everyone was I had to talk to him. I did talk to KG in another office (she is over the Knoxville office) and she told me I had to talk to Mr. ** too. All I got was the run around. So my insurance company paid a claim they should not had paid in the first place, took the word of the other party over their client, did not communicate this information with their client, and even now, gives the same run around and chain of command to file complaints to.

This is horrible customer service along with very poor company structure to deal with problems caused by a claims manager. Everyone makes mistakes and they can be corrected, but not Mr. **. I would steer clear of Progressive. BTW, am still waiting for a claims check in March of 2013, for an accident that happened in Dec. of 2011. That is another issue.

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Do Not Cover a Brand New Car With Progressive Insurance
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LIMA, OHIO -- At first glance Progressive seems to cater to every whim making repairs process painless and they do accomplish this at first glance. They come to you, give you an estimate, they enlist car dealerships to do body work and offer you a warranty on work as long as you own the car (as long as you keep the paper stating this). But it has limited to repairing the poor workmanship to twice and that seems to be at their discretion as though they are doing you a favor.

I had hail damage repainted much of the car being 24 months old at time. The paint job was horrible very uneven. The clear coat peeled twice and took me 60 days to argue the re-repair of it the dealership paint shop and some of the hail dents fixed prior re-popped. I later found 4 pieces trim was left off. They didn't remove windshield to repaint and was paid for it, over spray on seals.

Note the Progressive claims adjusters is not there to catch mistakes. They don'€™t represent you but have contracted the dealerships at next to no profit contracts which gives dealerships or paint and body shops they use no inclination to do the work right but at the cheapest way and not the correct way to do the repair. (Had I not used one of their contracted repair companies™ I would have fallen way short in all other estimate payments because doing the repair the correct way cost more.)

I was told on the 3rd clear coat peeling repair by the claims adjust that they remember the company who did the work now out of business and she argued to the company how badly they did the work and the high number of recalls on work done. Note when they repainted the front quarter and re-clear coated it they put new pin striping on top of the un-removed old striping. There was ruins in the paint with poor attempts to buff out and this was a different car dealership paint shop who was in business for 20 yrs. I have seen work they are very capable of and work they are bare bones profit bidding on to fill shop time.

The type of work I got I complained to Progressive and they cut me a check for what they paid contracted pricing. And I took my car to my place of choice to have work done but their amount only covered 65% of the bill. A lot of wine song and dance and seemly merriment catering to my every whim at first. It's not until the next morning when the wine wears off you found your toes was stepped on to the point they broke several.

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A Tricked Out Name Tag: Won't Help This Time
By -

Their taglines say "Be the boss of Savings", "Name your Price". Apparently that only works for some when signing up for auto insurance with Progressive Auto Insurance. February 16, 2010, I called Progressive Auto Insurance to get a quote because I wanted to make sure that I didn't mess up the policy online. I owe on a car loan to my credit union. The nice women on the other end was more than happy to help (She probably got a commission).

We went over the policy details, the fact that I had an accident in 2007 (not involving anyone else, the car slid during inclement weather - minor damage to the car, no damage to the concrete barrier, I filed with my old insurance) then she created a policy based on all of the information. "$87.00 a month, I exclaimed." "Wow, Progressive Auto Insurance really is the boss of savings."

My old insurance was $120.00 a month so that was quite a savings. She wrote up the policy and after a little difficulty signing online, the electronic fund transfer came out of the bank, $86.05 to be exact. February 22, 2010 the policy was effective. February 23, 2010, I called Progressive because I was unable to print my temporary card and had a gentlemen fax me the card and a copy of the policy. Everything remained the same at this point.

A couple of minutes later while still on the phone with him, I noticed that the policy increased. I told the man that the amount is not what I signed up for, of course, he couldn't do anything about it. After going through several other people and all of them saying that I should just cancel my policy (That's what I call keeping a NEW customer!). The final decision was, March, I will pay $158.73 and then it will drop to $122.88 for the remaining months. But remember, I can cancel if I want too.

Well, this note goes out to Progressive Auto Insurance, I think I WILL cancel the policy, after I get back from the navel base (you have to have proof to get on the base) and go back with my previous insurance company because after all Progressive Auto Insurance is NOT "the boss of savings." Don't let Progressive Auto Insurance fool you by saying "Name Your Price." How is that for "A tricked out name tag" Progressive Auto Insurance [** - no solicitations please].

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Louie the Loanshark Would Be Less Expensive
By -

TULSA, OKLAHOMA -- I had moved to a new city and state (Tulsa, OK), and needed to purchase a new car sooner than I'd expected, and would have soon sought new local insurance carrier anyway. Making deal for the new Chevy I wanted on a Saturday evening, manager insisted on assisting me in concluding all business then, helping by having an agent to execute insurance come there immediately, etc. -- I know to preclude losing the sale, should I change my mind by Monday.

I went with Progressive, and for three years, paid premiums by auto check. Traveled a lot during this time, so just kept receiving renewals and paying. Finally had enough sense to inquire elsewhere, and received same - exactly same!! - coverage via State Farm for 45% the cost -- Progressive more than 100% more expensive!! My own stupid fault for not checking earlier and I had perfect record, etc., so no logical reason for this differential.

While Progressive says they don't control charges via an agent, who can add agency overhead which may differ from their home office add-ons, I checked via their direct quote process at their home office, and quote was as much as the agent's so cannot blame agent for even 1¢ of their overage versus State Farm. Probably no legal prerogative, but I sent a strong letter of complaint to their CEO, got "sugary" voice mail and e-mail from their Texas-based manager responsible for Oklahoma. Have been playing phone tag, but his messages are simply standard crap, "sorry to lose you, want to explain premium procedures, badda beep, badda beep, badda beep."

Progressive and State Farm are both multi-billion-dollar outfits and some variance can certainly occur -- but 100% + ??? I have more respect for a loanshark/shylock -- at least he would let you know upfront where things stand. And how could Progressive compete in my state (OK) with this type of discrepancy? When I finally speak with this guy in Texas, I'll ask him how in hell they can maintain enough business in Oklahoma to keep him occupied, unless they are treating others differently from me.

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Price spike on auto insurance
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WEST PALM BEACH, FLORIDA -- So I've been a valued customer according to Progressive. Hmmm... well two months ago, I look and see a slight increase, so I call them. I talked to a woman, or should I say puppet. I ask why the increase? She replies, "it happens every so often." She said it has to do with corporate office. I didn't argue the fact, it was only a 15$ increase.

Last month I received some valued customer thing in the mail saying look for a discount the following months to come. So I just opened my new bill to find a 100$ increase per month, 1200$ annual. I call again, and talk to yet another puppet, who says the same exact thing. One would think if they're going to make such drastic increases they would have someone to talk to with the correct answers. Not just guinea pigs.

I have a clean driving history, I'm 41, and pay, or would be paying should I say 350.00 a month for a ford F150. I've been insured, and screwed by them for the last time. After 10yrs with them, I will be happy to say goodbye, and will never give a recommendation. For whoever reads this, this is a true story. They're all scams, but Progressive is the best at it. Good luck.

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Rude Lying Claims People at Progressive Insurance
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MAYFIELD VILLAGE, OHIO -- Rudest people ever. Crooks from owner down to claims people. Peter is stupid or just doesn't care how these crooks that work for him lie, cheat and steal from people. The same people pay him millions of dollars every year. They spend millions on that stupid ‘Flo' commercial and won't fix or pay 5 or 6 thousand to take care of paying customers. These people will be out of a job someday. You can't lie, cheat and steal from people forever. Claims people sent my car to three of their preferred shops. My car was never fixed to satisfactory running condition. Really rude people at Progressive. Liars and thieves.

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They Suck
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MILLERSVILLE, MARYLAND -- My daughter was the victim of a hit and run. A criminal offense. The police caught the person within hours. Upon notifying PROGRESSIVE she was told It MIGHT not go against her and she would have to pay the deductible. This is ridiculous!!! They do anything they can to NOT pay out. Here is a case where they have a crime, the perpetrator's name and address yet they want their client to Belly Up.

Unbelievable. I had recommended NOT going with an impersonal online company because of this very reason. They should be shut down. I contacted both ** the “ONLINE REP” and his boss ** and was told tuff. So now you know the cost of saving 40 buck a year in premium. $250.00 deductible, which you pay, whether it's your fault or not. Even if a crime (HIT AND RUN) is committed, they do not care. You still PAY. Save yourself this aggravation and deal with a local representative that will go to bat for you and also supports your community.

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Very courteous customer service reps, but company in USELESS
By -

Progressive — I am a safe driver with 17 years of driving experience and 0 tickets 0 accidents. Couple of days ago got rear ended in my 2010 Rav4, reported the accident to Progressive. The guy who rear ended me had Farmers insurance. Progressive lady told me not to worry, the claims adjuster will call tomorrow by 5pm and will take care of everything.

Two days later still no call from Progressive claims adjuster, so I called the guy's at fault Farmers insurance. They stated the guy called in and admitted it was his fault. They gave me a list of qualified shops to take my car to, and arranged for a car rental. Also they said if I needed a rental for longer period they will cover that as well.

I called Progressive all they do is apologize and do NOTHING, big on promises very little on delivery. I am just wondering if they treat me this bad and the accident wasn't my fault and the other insurance company pays for everything, how bad would they have treated me if it was my fault? At any rate if Farmers does a good on it's promise to fix my car to 'as good as new' condition I will switch my 2 cars and 2 home owners policies to them.

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Not a Professional Company
By -

I provided Progressive insurance company all the details of my claim. They juggled me with different reps. And, at the end did not pay me the claim amount. Very unprofessional reps. Don't go with Progressive. They Provided the estimate and told me to give the car to the body shop whichever I select or Progressive approved.

I took my car to the body shop of my choice and their claims representative came and inspected the car and said everything is good and they will release the payment to the car shop directly. Once the job was completed, they called me and said they are investigating and will not release the payment. I paid the money out of pocket after the 21 days wait of Progressive not releasing the money. I called them for 3 months and they juggled me with different reps and in the end did not gave the money. I would not recommend Progressive to new customers.

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Progressive Auto Insurance Auto Insurance Rating:
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1.3 out of 5, based on 42 ratings and
94 reviews & complaints.
Contact Information:
Progressive Auto Insurance
6300 Wilson Mills Road
Mayfield Village, OH 44143
440-461-5000 (ph)
www.progressive.com
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