OREGON -- I am a Progressive customer (sadly) who was hit by another Progressive customer (I was sitting in my parked vehicle when I was backed into by the other driver). Progressive has told me that if the other driver doesn't respond to their calls within 30 days then they will not cover the accident and I will have to take the other driver to court. This company will try anything to not have to honor their coverage. I'm going to have to take both the other driver and Progressive to court. Progressive policy holders BEWARE. Run from this company!
PORTLAND, OREGON -- I have had Progressive Insurance since May 1998. My policy has been paid automatically for at least the last 10 years. I've never had a claim with them and haven't had a ticket for 5-6 years. Last September they raised my rates 40% for no reason. When I called for an explanation, Progressive said that the entire state of Oregon will be raising insurance rates due to some new law. We then talked about lowering my rates by going "paperless" and prepaying a 6 month policy rather than paying every month. So I prepaid for 6 months and was content.
Last Friday, 5/3/13 I was rear ended by an insured motorist. So I call my insurance company from the scene of the accident, file a report, receive a claim number, and waited to hear back. 4 days later I after leaving 4 messages with my Progressive "adjuster", she finally called me to tell me that I didn't have insurance with them anymore. That it expired on 4/2/2013 due to non payment of renewal. In 15 years I've never had to do anything to renew. It's always been automatic.
Then they proceed to tell me that 6 month policies don't automatically renew, and that I was supposed to call, mail, or pay online. Again, in 15 years I've never had to do this. AND, they even sent me new insurance cards good 3/2013-9/2013. They had an old email address on file so I didn't get the renewal emails. They never mailed or called me. ONLY email.
All of the billing information they had from me was current, all they had to do was charge me. I had no idea that I didn't have insurance. Never had a lapse in all of the time I had them. So then I asked them if I reinstated my policy if they could still help me. The other insurance company of the guy that hit me is taking 100% liability, and it costs my insurance company nothing. Just time to help me in dealing with the other insurance company. THEY REFUSED!
They took my money for 15 years, and the one time I needed them, mysteriously my policy didn't renew, and they gave me the cold shoulder. So much for their commercials about "being there" for their clients. Why would they send me new insurance cards for a policy that didn't renew? Why would I call them from the scene of an accident if I didn't think I had insurance with them?
Why didn't they tell me when I called from the scene of the accident that I didn't have insurance? Why not send me something in the mail or a certified letter? And once again, there was 0% liability to them in this situation. STAY CLEAR of Progressive insurance! They WILL screw you over if given the chance.
My dad had Progressive insurance for 10 years, but we noticed for the past few years that his rates were going up for no reason. His last renewal notice was high by almost $500, so he called them to clarify last week. They informed him that he had 2 points on his history and as a result his rate increased.
He was shocked because he was not aware of this, so he went to the DMV to retrieve his full vehicle history, and noticed that it was spotless other than a 4 stop sign he ran in early 2011; not given any points for it. I called them the next day so they could rectify this, and the lady was very rude but gave me the fax number to send over the papers from the DMV, she said that I could check back the next day to ensure they had received it.
I called the next evening and spent close to 3 hours dealing with this situation. As it turns out, Progressive "awards" points to their drivers if they have any violations, whether their driving records are clean or not. She knew that this was not showing on my dad's driving history, but regardless, they still increased his rates.
I requested proof of paperwork for this, and she told me that she could only give me a paper with the date of the violation, but not the point system given as this was an "internal decision", so regardless she couldn't help us. Not only were the news bad, but the way I was provided this information was rude and this lady sounded bothered to be on the phone with me.
I am very upset with them because despite my dad's loyalty to them, they have had no consideration towards him. I got on the phone with Geico right after that and the lady I spoke to was nice and pleasant, and you can really tell the difference in training that these company associates receive. We also insured his home with Geico at the same time. I have never put a complaint before against anyone, but this has tipped me over, and I will tell as many people as I can, not insure with Progressive.
IDAHO -- I was rear ended from a person insured by Progressive. After a week or two of waiting for them to get back to me, they told me to take my car to Lithia Ford in Boise to get an estimate. We did only to find out that we needed to make an appointment with ONLY their own examiner to look at the car. Now it is over a month and they sent someone who was supposed to call me, the owner to meet with them to look at the car. The guy they sent out to the site where the car was left a check on the front seat for $552.28 to replace a new back bumper, fix the trunk and electric trunk opener, fix the tail pipe, replace the crushed license plate and repaint.
I was outraged and called Todd to see how he came up with amount. I asked him if he was going to do all that work for $552.28 (Which was less than half of all the estimates we got from repair shops.) Had to ask him twice. He told me no, that he does not do repairs. I called Progressive and had them set up an appointment at the shop so I could have a qualified estimator look at the car. Then the original adjuster's supervisor called me to tell me not to bring it in and that the check amount and claim would stand.
I have already called my agent to have her switch me from Progressive on all my toys and I will spread the news about these frauds anywhere I can. We are also doing up a complaint with the Bureau of Insurance. I am not looking for a new car, just a reasonable settlement at least close to what the estimates we got from reputable shops were. DO NOT GO WITH PROGRESSIVE!!! Try Safeco or anyone else. You get what you pay for.
GLOBE, ARIZONA -- Monday night a deer jumped in front of our car and my wife couldn't avoid hitting it. It damaged the front passenger side so badly that I couldn't open the passenger door. Tuesday morning at 6:30AM I called Progressive. They assured me that they would send someone out to inspect the vehicle on Thursday. I asked, "Why not today?" Their response was "Tomorrow is a holiday". Thursday came and went, without a phone call or a representative as scheduled. I emailed my claim representative and received no response. I called and she said she didn't know anything about it, although I talked to her on Tuesday.
She called back and said that it would be a week before someone could come to look at the car. When I asked why, she said it was because I live two hours from her office. So it's not okay for Progressive (The paid service provider) to be inconvenienced for a few hours, but it is okay for me (The paying customer) to be inconvenienced a whole week without a car to drive. They are supposed to provide a rental car, which they are clearly putting off as long as they can. They didn't even give me a courtesy call to let me know they weren't showing up on their originally scheduled day.
When I complained about the week delay, she suggested I just keep driving my banged up vehicle because it was still "drivable". So what am I supposed to do, jump in and out of the window like the Dukes of Hazard? When I switched over from State Farm, Progressive promised me equal or better service. That was a lie because State Farm would never take more than a day to inspect the vehicle, would never make me wait a week for my rental car, and would never suggest I drive an unsafe, damaged vehicle.
I have a 1999 Safari. I blew a rear tire, it damaged my compartment doors and blow some lines under the motor. I have roadside coverage. I called, they sent a service truck with the wrong tire plus he wrecked my polished aluminum rim. This all started at 8 a.m. Finally, he brought a used tire and parts to fix my lines so I could get to a place to fix everything and head back home. This took till 9 p.m. I had to pay for the used tire so I could move my RV.
I then had to purchase a new tire and pay them to get rid of the used one that they put on. After getting home the adjuster comes and tells me things are not all covered. When I questioned why he started yelling at me. I am self employed and have 9 mechanics working in my shop. He did this in front of them and customers!!! I told him to leave. I contacted his boss and he wanted to come out with the same guy that yelled. I told him the guy was not to step foot on my land.
I wanted car star to do the estimate, Progressive says car star is not a qualified place. I also pay 100.00 extra a year for 100% glass coverage. They say any window is covered. Yet when I spoke to them about my two front side windows they forged between the glass they tell me they are not covered. I just turned everything over to my lawyer.
These people are just taking our money. It's really funny that they said that about car star because progressive deals with car star they even have a sign out front. I really believe progressive insurance is a rip off. They want the money but do not try to put a claim in. I have been telling everyone I see about how bad they are and putting this on every site I can.
As if it wasn't bad enough having my identity stolen and closing my bank account! Now this! I've been sending my payment (money order) for the last 3 months. I phoned PROGRESSIVE and got all the details to manually send my payment in. Well, a month later, they claim they did not receive my January payment. Excuse me but wouldn't they have canceled my policy if they didn't get my payment? Anyway I phone them and they ask me to fax them a copy of the money order.
OK, sounds like they are going to help, HA! I fax it to them and they tell me to call the number on the back of the money order. I call and the money order has been cashed, by THEM! A copy of the money order will take 3 to 4 weeks and cost $15 OR... a faxed copy will take 3 to 4 days and cost $25! Which I will have to pay. Not PROGRESSIVE! Then they call me back and demand $30 to keep them from canceling my policy immediately! All this while I'm at work!
Not to mention I move, and called them to change my address months ago. Of course they had no record of that, and proceeded to tell me my rates have increased! They are a rip off! This whole thing is going to cost me over $150 for their mistakes that they haven't even admitted to. Also time I missed at work.
Good way to treat a customer of 8 years! With no accidents by the way. They found the time to call me when they wanted my money, "immediately" which they got "immediately" but now will not return MY calls. Go anywhere but PROGRESSIVE. They will lose your money, and treat you like dirt! The goofy hipster chick in the commercials doesn't fool me! I think I like the lizard better.
MAYFIELD VILLAGE, OHIO -- I had Progressive auto insurance for more than 10 years. My wife had an accident back in June 2010. She was struck on the side by a irresponsible driver, no license and no insurance. My wife had a broken ribs, broken ankle, broken pelvis, concussion on liver and kidney and they had to remove spleen and pancreas. She spent 12 days in the hospital, 1 day in ER, 2 days in ICU and 10 days in recovery room. She's been in physical therapy since then until today, Feb 15, 2011 and still more to come.
She is disabled. I been having to work from home with the danger of losing my job. I work and take care of my children's education and home shores and many other things that she was capable of doing. When I submitted the claim to Progressive, the only thing I got back from them was finger. Not a single penny was paid.
They looked for all possible excuses to deny payment. They used the most ridiculous reasons for not paying for anything. ER, ICU, Hospital, physical therapy, wound care, recovery room services, surgery services, orthopedic services, pharmacy expenses, disability items like wheelchair, walker, hospital electric bed, etc, etc, etc, all 250K dollars and didn't get a penny from Progressive. Progressive is the most dishonest company ever. I don't recommended Progressive even to my worst enemy.
I was paying $68 a month with them and got the minimum coverage, if I wanted more it could cost double the monthly fee. Geico gave me full coverage and 500K accident coverage, 10K coverage, any incidental / accidental (broken window, stolen stereo, etc) coverage for my vehicle with a deductible of $500, car rental reimbursement and a lot more FOR $55 a month.
Progressive is reliable and all you see in their commercials is false. They will not be there for you if have an accident. The same goes for Fred Loya Insurance. They are both the same, SO YOU TAKE THE RISK or wait until you have an accident (God forbid) to probe what I said is true??? Stay away from Progressive because the only you will get is freaking laser scan from that stupid lady in their commercial, no refunds.
I have had an excellent experience with Progressive Auto Insurance Claims service. I live in Ann Arbor, and the claims representative was probably from the Detroit area. My car was hit by someone in the parking lot, who left a note with their details. Their insurance was Progressive (mine is AAA), and I had to follow up the claim with Progressive (I asked my insurance agent at AAA what to do, and he said it will be handled by Progressive themselves).
I called the 1800 number of Progressive, and was assigned a claim number etc. The representative followed up with me by email, and advised me on how to go about the process. He asked me to leave my car at Livonia, where the adjuster would come have a look at it and also would set me up with a free rental car while my car was being fixed (you are entitled to a free rental when it is not your fault). However, I was a little skeptical about this, and did not want to drive all the way to Livonia, so I spoke to a local collision shop I trusted. Since my car is a European car, I would not trust it to any random shop in Livonia, who I knew nothing about.
So I told Progressive that I will be leaving my car at the collision place of MY choice, and they can have their claims adjuster drive down there and have a look at it (be sure to get the repairs done at a place YOU want not at a place THEY want... they are obliged to comply). They agreed to this. As soon as I dropped off my car, there was a rental car ready for me from Enterprise (arranged by Progressive), who came and picked me up from the collision place.
The claims adjuster subsequently evaluated the claim, and I was able to get my car fixed within a week without any hassles. The estimate for the damage was $700, it was just a slight nick, hardly noticeable on my rear fender, but since the whole panel would have to be clear-coated etc, the labor charges itself were high.
My rental covered the whole period, for which I did not have to pay anything extra, not even insurance, since my AAA insurance would follow me on the rental car too. In all, the claims process (at least for me) was really smooth, no waiting on hold at the 1800 number, no harassment from the claims rep, nothing. Thanks a lot Progressive, and keep up the good work!
Progressive auto insurance representatives misrepresented repair coverage. They stated that my premium priced policy would repair with OEM grade parts. After 30 years without a claim, a bull moose charged my car (yes, they do run at the headlights). Although I was almost at a stop, the moose caved in the plastic grill, wrinkled the hood and fender and broke out the headlight. I was told all was well and that I could take to any shop. However, a few days later, the adjuster said I could not take it to any other shop but theirs. They stated I would be responsible for any costs above their estimate.
They also stated that their shop was authorized to use junk yard parts and even mentioned the local junk yard. If there were no used take off parts, they were allowed to use imported sheet metal. I would have pay for U.S. made OEM sheet metal myself. When I asked to see that in my policy, they said it was in a policy amendment. I am a retired federal employee that drive but 25 miles a week and was a professional driver with an outstanding driving record. I found out that I was paying 50% too much for poor coverage and was about to change policies when the moose collision occurred.
I was also told that this was a non-chargable incident by the first representative and then I was told that this was chargable as my car was "in motion." The Progressive shop was not recommended by locals but now I will have to thousands to get it repaired with OEM parts. The Suburban is cherry without a scratch. If I had been told that car was too old for OEM or I was restricted on shops or had to accept junk yard parts, I would have not bought the policy.
Considering the high premiums, I could have simply dropped the comp coverage, saved the money and accepted the loss and just bought a new car. This would not have been so bad if the agent did not attempt to use phrases indicated she thought I fell off the turnip truck yesterday. Her language was insulting. I cannot recommend Progressive Insurance.