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Progressive Auto Insurance Dishonest Company
By -

MAYFIELD VILLAGE, OHIO -- I had Progressive auto insurance for more than 10 years. My wife had an accident back in June 2010. She was struck on the side by a irresponsible driver, no license and no insurance. My wife had a broken ribs, broken ankle, broken pelvis, concussion on liver and kidney and they had to remove spleen and pancreas. She spent 12 days in the hospital, 1 day in ER, 2 days in ICU and 10 days in recovery room. She's been in physical therapy since then until today, Feb 15, 2011 and still more to come.

She is disabled. I been having to work from home with the danger of losing my job. I work and take care of my children's education and home shores and many other things that she was capable of doing. When I submitted the claim to Progressive, the only thing I got back from them was finger. Not a single penny was paid.

They looked for all possible excuses to deny payment. They used the most ridiculous reasons for not paying for anything. ER, ICU, Hospital, physical therapy, wound care, recovery room services, surgery services, orthopedic services, pharmacy expenses, disability items like wheelchair, walker, hospital electric bed, etc, etc, etc, all 250K dollars and didn't get a penny from Progressive. Progressive is the most dishonest company ever. I don't recommended Progressive even to my worst enemy.

I was paying $68 a month with them and got the minimum coverage, if I wanted more it could cost double the monthly fee. Geico gave me full coverage and 500K accident coverage, 10K coverage, any incidental / accidental (broken window, stolen stereo, etc) coverage for my vehicle with a deductible of $500, car rental reimbursement and a lot more FOR $55 a month.

Progressive is reliable and all you see in their commercials is false. They will not be there for you if have an accident. The same goes for Fred Loya Insurance. They are both the same, SO YOU TAKE THE RISK or wait until you have an accident (God forbid) to probe what I said is true??? Stay away from Progressive because the only you will get is freaking laser scan from that stupid lady in their commercial, no refunds.

Progressive Auto Insurance Claim
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I have had an excellent experience with Progressive Auto Insurance Claims service. I live in Ann Arbor, and the claims representative was probably from the Detroit area. My car was hit by someone in the parking lot, who left a note with their details. Their insurance was Progressive (mine is AAA), and I had to follow up the claim with Progressive (I asked my insurance agent at AAA what to do, and he said it will be handled by Progressive themselves).

I called the 1800 number of Progressive, and was assigned a claim number etc. The representative followed up with me by email, and advised me on how to go about the process. He asked me to leave my car at Livonia, where the adjuster would come have a look at it and also would set me up with a free rental car while my car was being fixed (you are entitled to a free rental when it is not your fault). However, I was a little skeptical about this, and did not want to drive all the way to Livonia, so I spoke to a local collision shop I trusted. Since my car is a European car, I would not trust it to any random shop in Livonia, who I knew nothing about.

So I told Progressive that I will be leaving my car at the collision place of MY choice, and they can have their claims adjuster drive down there and have a look at it (be sure to get the repairs done at a place YOU want not at a place THEY want... they are obliged to comply). They agreed to this. As soon as I dropped off my car, there was a rental car ready for me from Enterprise (arranged by Progressive), who came and picked me up from the collision place.

The claims adjuster subsequently evaluated the claim, and I was able to get my car fixed within a week without any hassles. The estimate for the damage was $700, it was just a slight nick, hardly noticeable on my rear fender, but since the whole panel would have to be clear-coated etc, the labor charges itself were high.

My rental covered the whole period, for which I did not have to pay anything extra, not even insurance, since my AAA insurance would follow me on the rental car too. In all, the claims process (at least for me) was really smooth, no waiting on hold at the 1800 number, no harassment from the claims rep, nothing. Thanks a lot Progressive, and keep up the good work!

Deceptive repair coverage
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Progressive auto insurance representatives misrepresented repair coverage. They stated that my premium priced policy would repair with OEM grade parts. After 30 years without a claim, a bull moose charged my car (yes, they do run at the headlights). Although I was almost at a stop, the moose caved in the plastic grill, wrinkled the hood and fender and broke out the headlight. I was told all was well and that I could take to any shop. However, a few days later, the adjuster said I could not take it to any other shop but theirs. They stated I would be responsible for any costs above their estimate.

They also stated that their shop was authorized to use junk yard parts and even mentioned the local junk yard. If there were no used take off parts, they were allowed to use imported sheet metal. I would have pay for U.S. made OEM sheet metal myself. When I asked to see that in my policy, they said it was in a policy amendment. I am a retired federal employee that drive but 25 miles a week and was a professional driver with an outstanding driving record. I found out that I was paying 50% too much for poor coverage and was about to change policies when the moose collision occurred.

I was also told that this was a non-chargable incident by the first representative and then I was told that this was chargable as my car was "in motion." The Progressive shop was not recommended by locals but now I will have to thousands to get it repaired with OEM parts. The Suburban is cherry without a scratch. If I had been told that car was too old for OEM or I was restricted on shops or had to accept junk yard parts, I would have not bought the policy.

Considering the high premiums, I could have simply dropped the comp coverage, saved the money and accepted the loss and just bought a new car. This would not have been so bad if the agent did not attempt to use phrases indicated she thought I fell off the turnip truck yesterday. Her language was insulting. I cannot recommend Progressive Insurance.

Poor Claims Decisions and Rude, Arrogant Employees
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KNOXVILLE, TENNESSEE -- Jan of 2012, there was a very minor accident in a private parking lot where in backing up at night in the rain, the corner of my bumper impacted the top of the bumper of another vehicle. The other vehicle did not have its lights on and therefore I did not see it coming. The damage was very minor a 3 inch scratch on the top of the bumper which resulted in about an $800 repair.

The adjuster from my insurance company, Progressive, charged me with the accident and paid a No Fault claim which resulted in my rates doubling. I had reported to the adjuster, Mr **, at the Knoxville, TN office what had happened including the other driver did not have his lights on. I heard nothing back from Progressive at all and did not worry about this because it was and should have been a no fault situation. No one ever came and looked at my vehicle at all.

In May of 2012, I received my renewal notice and was floored because my rate had doubled. I called to find out why and was told that Mr.** had charged me with the accident with 3 points and had paid the claim. I talked to Mr. ** who was very arrogant, telling me it was his decision and he wasn't changing it. He said the other driver said he had his lights on. This is my insurance company. He refused to do anything at all.

In trying to get help, I found that all the contacts I was given by the company where his supervisors in the same office with him and all I was told by everyone was I had to talk to him. I did talk to KG in another office (she is over the Knoxville office) and she told me I had to talk to Mr. ** too. All I got was the run around. So my insurance company paid a claim they should not had paid in the first place, took the word of the other party over their client, did not communicate this information with their client, and even now, gives the same run around and chain of command to file complaints to.

This is horrible customer service along with very poor company structure to deal with problems caused by a claims manager. Everyone makes mistakes and they can be corrected, but not Mr. **. I would steer clear of Progressive. BTW, am still waiting for a claims check in March of 2013, for an accident that happened in Dec. of 2011. That is another issue.

Do Not Cover a Brand New Car With Progressive Insurance
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LIMA, OHIO -- At first glance Progressive seems to cater to every whim making repairs process painless and they do accomplish this at first glance. They come to you, give you an estimate, they enlist car dealerships to do body work and offer you a warranty on work as long as you own the car (as long as you keep the paper stating this). But it has limited to repairing the poor workmanship to twice and that seems to be at their discretion as though they are doing you a favor.

I had hail damage repainted much of the car being 24 months old at time. The paint job was horrible very uneven. The clear coat peeled twice and took me 60 days to argue the re-repair of it the dealership paint shop and some of the hail dents fixed prior re-popped. I later found 4 pieces trim was left off. They didn't remove windshield to repaint and was paid for it, over spray on seals.

Note the Progressive claims adjusters is not there to catch mistakes. They don'€™t represent you but have contracted the dealerships at next to no profit contracts which gives dealerships or paint and body shops they use no inclination to do the work right but at the cheapest way and not the correct way to do the repair. (Had I not used one of their contracted repair companies™ I would have fallen way short in all other estimate payments because doing the repair the correct way cost more.)

I was told on the 3rd clear coat peeling repair by the claims adjust that they remember the company who did the work now out of business and she argued to the company how badly they did the work and the high number of recalls on work done. Note when they repainted the front quarter and re-clear coated it they put new pin striping on top of the un-removed old striping. There was ruins in the paint with poor attempts to buff out and this was a different car dealership paint shop who was in business for 20 yrs. I have seen work they are very capable of and work they are bare bones profit bidding on to fill shop time.

The type of work I got I complained to Progressive and they cut me a check for what they paid contracted pricing. And I took my car to my place of choice to have work done but their amount only covered 65% of the bill. A lot of wine song and dance and seemly merriment catering to my every whim at first. It's not until the next morning when the wine wears off you found your toes was stepped on to the point they broke several.

A Tricked Out Name Tag: Won't Help This Time
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Their taglines say "Be the boss of Savings", "Name your Price". Apparently that only works for some when signing up for auto insurance with Progressive Auto Insurance. February 16, 2010, I called Progressive Auto Insurance to get a quote because I wanted to make sure that I didn't mess up the policy online. I owe on a car loan to my credit union. The nice women on the other end was more than happy to help (She probably got a commission).

We went over the policy details, the fact that I had an accident in 2007 (not involving anyone else, the car slid during inclement weather - minor damage to the car, no damage to the concrete barrier, I filed with my old insurance) then she created a policy based on all of the information. "$87.00 a month, I exclaimed." "Wow, Progressive Auto Insurance really is the boss of savings."

My old insurance was $120.00 a month so that was quite a savings. She wrote up the policy and after a little difficulty signing online, the electronic fund transfer came out of the bank, $86.05 to be exact. February 22, 2010 the policy was effective. February 23, 2010, I called Progressive because I was unable to print my temporary card and had a gentlemen fax me the card and a copy of the policy. Everything remained the same at this point.

A couple of minutes later while still on the phone with him, I noticed that the policy increased. I told the man that the amount is not what I signed up for, of course, he couldn't do anything about it. After going through several other people and all of them saying that I should just cancel my policy (That's what I call keeping a NEW customer!). The final decision was, March, I will pay $158.73 and then it will drop to $122.88 for the remaining months. But remember, I can cancel if I want too.

Well, this note goes out to Progressive Auto Insurance, I think I WILL cancel the policy, after I get back from the navel base (you have to have proof to get on the base) and go back with my previous insurance company because after all Progressive Auto Insurance is NOT "the boss of savings." Don't let Progressive Auto Insurance fool you by saying "Name Your Price." How is that for "A tricked out name tag" Progressive Auto Insurance [** - no solicitations please].

Louie the Loanshark Would Be Less Expensive
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TULSA, OKLAHOMA -- I had moved to a new city and state (Tulsa, OK), and needed to purchase a new car sooner than I'd expected, and would have soon sought new local insurance carrier anyway. Making deal for the new Chevy I wanted on a Saturday evening, manager insisted on assisting me in concluding all business then, helping by having an agent to execute insurance come there immediately, etc. -- I know to preclude losing the sale, should I change my mind by Monday.

I went with Progressive, and for three years, paid premiums by auto check. Traveled a lot during this time, so just kept receiving renewals and paying. Finally had enough sense to inquire elsewhere, and received same - exactly same!! - coverage via State Farm for 45% the cost -- Progressive more than 100% more expensive!! My own stupid fault for not checking earlier and I had perfect record, etc., so no logical reason for this differential.

While Progressive says they don't control charges via an agent, who can add agency overhead which may differ from their home office add-ons, I checked via their direct quote process at their home office, and quote was as much as the agent's so cannot blame agent for even 1¢ of their overage versus State Farm. Probably no legal prerogative, but I sent a strong letter of complaint to their CEO, got "sugary" voice mail and e-mail from their Texas-based manager responsible for Oklahoma. Have been playing phone tag, but his messages are simply standard crap, "sorry to lose you, want to explain premium procedures, badda beep, badda beep, badda beep."

Progressive and State Farm are both multi-billion-dollar outfits and some variance can certainly occur -- but 100% + ??? I have more respect for a loanshark/shylock -- at least he would let you know upfront where things stand. And how could Progressive compete in my state (OK) with this type of discrepancy? When I finally speak with this guy in Texas, I'll ask him how in hell they can maintain enough business in Oklahoma to keep him occupied, unless they are treating others differently from me.

Price spike on auto insurance
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WEST PALM BEACH, FLORIDA -- So I've been a valued customer according to Progressive. Hmmm... well two months ago, I look and see a slight increase, so I call them. I talked to a woman, or should I say puppet. I ask why the increase? She replies, "it happens every so often." She said it has to do with corporate office. I didn't argue the fact, it was only a 15$ increase.

Last month I received some valued customer thing in the mail saying look for a discount the following months to come. So I just opened my new bill to find a 100$ increase per month, 1200$ annual. I call again, and talk to yet another puppet, who says the same exact thing. One would think if they're going to make such drastic increases they would have someone to talk to with the correct answers. Not just guinea pigs.

I have a clean driving history, I'm 41, and pay, or would be paying should I say 350.00 a month for a ford F150. I've been insured, and screwed by them for the last time. After 10yrs with them, I will be happy to say goodbye, and will never give a recommendation. For whoever reads this, this is a true story. They're all scams, but Progressive is the best at it. Good luck.

Rude Lying Claims People at Progressive Insurance
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MAYFIELD VILLAGE, OHIO -- Rudest people ever. Crooks from owner down to claims people. Peter is stupid or just doesn't care how these crooks that work for him lie, cheat and steal from people. The same people pay him millions of dollars every year. They spend millions on that stupid ‘Flo' commercial and won't fix or pay 5 or 6 thousand to take care of paying customers. These people will be out of a job someday. You can't lie, cheat and steal from people forever. Claims people sent my car to three of their preferred shops. My car was never fixed to satisfactory running condition. Really rude people at Progressive. Liars and thieves.

They Suck
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MILLERSVILLE, MARYLAND -- My daughter was the victim of a hit and run. A criminal offense. The police caught the person within hours. Upon notifying PROGRESSIVE she was told It MIGHT not go against her and she would have to pay the deductible. This is ridiculous!!! They do anything they can to NOT pay out. Here is a case where they have a crime, the perpetrator's name and address yet they want their client to Belly Up.

Unbelievable. I had recommended NOT going with an impersonal online company because of this very reason. They should be shut down. I contacted both ** the “ONLINE REP” and his boss ** and was told tuff. So now you know the cost of saving 40 buck a year in premium. $250.00 deductible, which you pay, whether it's your fault or not. Even if a crime (HIT AND RUN) is committed, they do not care. You still PAY. Save yourself this aggravation and deal with a local representative that will go to bat for you and also supports your community.

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Progressive Auto Insurance Auto Insurance Rating:
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1.3 out of 5, based on 42 ratings and
94 reviews & complaints.
Contact Information:
Progressive Auto Insurance
6300 Wilson Mills Road
Mayfield Village, OH 44143
440-461-5000 (ph)
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