Progressive Auto Insurance Auto Insurance - Page 3

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61 reviews & complaints.

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Commercials
Posted by on
Rating: 1/51
When I first saw the Progressive commercials it was ... OK. Of course, not long after, they became a drudgery. It is an understanding when you are trying to reach customers to purchase product that you must become and maintain innovation! However, Progressive has failed (tremendously) to reach that goal and it is worsened when that lack of creativity is shown 85 times a day with the same monotony. I'm discovering that more and more people are turning the station just to get away from them. I'm grateful for the opportunity to express this complaint and hope something is done to rectify the problem.
     
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Obsfucation on 04/24/2013:
You would think this to be true. However, given the longevity of this line of commercials, it is almost certain that they are promoting additional sales. They are spending an ungodly amount of money on Flo and her friends, and she'd be long gone if they weren't working. It's sad to say that our common denominator is not very high.
DebtorBasher on 04/24/2013:
Much like those AT and T U-Verse commercials, where the kids are telling the other kids, 'MY generation couldn't move our TV from room to room...kids' have it so easy these days'...same commercial, same message, different kids...besides, they ARE the same generation. And the one where the guy is sitting at the kids' table asking them questions....AT and T always does this with their commercials...same old, same old.
DebtorBasher on 04/24/2013:
The worst Progressive commercial to date is the one they have now...'Let's get ready to bundleeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee!!" I could just punch my fist through the screen...Yes, I mute it but it still needs to go. Yeah, I know, it gets people talking about it, but talking about it doesn't make them sales when the talking is complaints.
sheila on 04/24/2013:
As a customer of Progressive I purchased only liability insurance on a 2001 sleep with 20,000 miles on it. Today my car was hit a semi truck and totaled. The agent told me the only thing he could do was sent me a police report. Poor advice Poor company
Loyalty to customers is a joke. Do not have transportation to work Now have to buy a new car. These people are nothing
saj80 on 04/25/2013:
I have been a Progressive customer for several years, but will be switching carriers when my policy matures
ok4now on 04/25/2013:
The redundancy of these in your face asinine commercials is enough to drive you insane. Channel surf and there's another one, you can't escape it. After this daily harassment does Progressive really think I would but their insurance? No Way!
Bruce C. on 07/04/2013:
Their newest and now the worst is the stealing and perversion of Carrie Underwoord's hit song, "I'll Stand by You",. I am not a customer. Never will be. I hate the commercials, and am so sick of them I googled a way to find a way to vent about it!!!!
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Horrible Customer Service
Posted by on
Rating: 5/51
MANITOWOC, WISCONSIN -- We discovered that Progressive had been charging us for our son's driving record and he did not even had the same plan we did. HE lost his license and they convinced us that because his mailing address was at our home there was a risk he would take our car without our permission and the law required we pay. For two years we paid and when I checked with another agency I found that we did not. So we cancelled Progressive. We also had a moped policy that was expiring in less than two weeks. When my husband said we weren't renewing it, the agent asked if we wanted to cancel. My husband not understanding the "rules" said yes. One week and one half before it ran out, that signature cost us and extra $30 on a $75 minor policy on a moped we no longer owned. The agent knew that and led my husband to sign a cancellation. After many years of supporting them that is how they treat their customers. I hope the woman can sleep at night. IF Progressive is that hard up that they have to scam retired people out of $30, it is sad. I would NEVER recommend them to anyone no matter what "FLO" tells you on the commercial.
     
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CowboyFan on 05/21/2012:
Normally, if a relative (son) is residing in your household or using your address as home, your insurance company will charge extra premium because of it. This is because he has access to the vehicle, and frequently, despite what people say, they allow their relative to use the car.

One way to avoid this is to sign an exclusion that says the insurance will not cover any accident that occurs while your son is driving, which may or may not be acceptable to the insurance company.

It is not that your husband did not know the rules, he used the word "cancel" which is not the same as "I will let it expire." Words have meanings, and it is important to realize what they mean.

This was a good review because it indicates the need to make sure one knows what the policy says and to be precise in what one wants when dealing with insurance companies.
trmn8r on 05/21/2012:
I agree with what CowboyFan said, which means I don't have to add anything. Flo rocks, but I would never use Progressive for insurance. There must be a reason that they advertise contantly.
Someone on 09/14/2012:
Why would you have to sign a cancellation?
Don't let people intimidate you.
I have just cancelled them by way of not paying their increased premium.
Dan on 10/19/2012:
I actually cancelled my policy (via phone conversation) with Progressive and started with Geico. Progressive still billed me for the next month and have since sent me to collection... however there was never a billing reminder sent to me during this time (but did get them before I cancelled). Flo Must Go !!
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Yes, Your insured BUT !!!!
Posted by on
Rating: 1/51
PORTLAND, OREGON -- This morning I came out to my 2004 Ford Ranger. I found that someone had broken into it. Maybe they used a slim jim but either way. No damages done to the exterior. I was missing my GPS. Some tools (personal to repair in case of a break down)and some things so I can charge my IPOD-Touch and hear my music, About 1,800.00 worth of personal items. I called my agent who had me call Progressive. They called back in 2 hours saying. What was damaged on your truck?. I said. Nothing. Only missing property. Well. you do have full coverage insurance. But we can;t pay for items missing-stolen during a break in, I said. Wait. I have full coverage insurance yes?. Yes BUT.. they did not do damage to your truck during the break in. So I need to get burglars that carry hammers in order to get my insurance to pay?.
I would think if a company wanted to keep clients that pay for full coverage They should pay out when they have a honest claim. That's what INSURANCE is for.
     
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tnchuck100 on 04/30/2012:
Typically auto insurance does not cover this kind of loss. Full coverage covers your VEHICLE. Not its contents. Your homeowners insurance does. And even at that some items ,especially expensive ones as you appear to claim here, must be declared specifically and a premium paid to cover special items.
Anonymous on 04/30/2012:
madconsumer on 04/30/2012:
very true tnchuckie, homeowners insurance covers items in your vehicle.
trmn8r on 04/30/2012:
"Typically Comprehensive coverage does not cover personal items stolen out of your vehicle. The Comprehensive portion of your auto insurance coverage is there to mainly cover the vehicle, not the personal items within it. So if your car is stolen then you could place a Comprehensive claim for the value of the vehicle, not usually though for the personal items within it if the items stolen.

Some car insurance policies may cover items that were attached to the vehicle, such as the manufacturer's original radio but you would need to speak to your agent and claims adjuster to see if this would covered or not.

Automobile insurance policies normally only pay for auto-related equipment, not personal items stored in a car. If you had personal items, such as clothing, luggage, gifts, laptop, a detachable GPS, CDs, money, etc. that were stolen from or damaged while in your vehicle, your policy may not pay for them, or may pay only a limited amount. However, if you have a Homeowners or Renters insurance policy, your personal property may be covered under that policy."

Source: carinsurance.com
I love my son on 04/30/2012:
Car insurance covers damage to car during accident and yes if they damaged your car while breaking in, like they broke the window or vandalized the car..The things like work and personal tools would be covered under your home owners insurance..And I'm sorry but no one in their right mind would leave 18,000 dollars worth of tools in a car or truck..
pgc51 on 04/30/2012:
For those of you that commented. I am sorry I did not proof read my words too carefully. I only lost about 1,800.00 worth of thing.. Sorry for the typo
madconsumer on 04/30/2012:
pgc51 no worries!! we appreciate you taking the time to write a review on our site!
jktshff1 on 04/30/2012:
Not a problem...thanks
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Do you want to deal with a company like this?
Posted by on
SAN CLEMENTE, CALIFORNIA -- Last July my 18 year old son was helping a friend’s mother move her belongings from Big Bear to Orange County using her Suburban. While there, he backed into a Subaru wagon, causing minimal damage to the driver’s side fender. Information was exchanged with the owner. What was a minor event has turned into an absolute nightmare with harassing and threatening phone calls from Progressive insurance subrogation and even Sunday morning automated phone calls from their collection agency. As it turned out, the friend’s mother did not have the vehicle insured and is in a financially precarious position, something my son could not have guessed as they were moving from one nice house to another and the Suburban was a late model vehicle. So, instead of going after the owner of the vehicle who was reckless and indifferent to tell anybody to drive her vehicle, Progressive decides to go after the easier Target, the young adult. Three lessons learned from this. 1. No good deed goes unpunished. 2. Always check if a vehicle is properly insured before you drive it. Don’t be embarrasssed to ask the owner for proof of insurance. 3. Do not deal with an insurance company that has such a deplorable practices and preys on young adults. Progressive doesn't even have the courtesy to respond to written correspondence by my lawyer. That should tell you how arrogant and indifferent they are. They think they can get away with anything. Even though it may end up costing me more in time and money, I have decided to take this to court out of principle.
     
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jonthethird on 01/22/2012:
Have you contacted YOUR insurance company? Many policies will cover included drivers who are driving 3rd party vehicles
saj80 on 01/22/2012:
What exactly is Progressive doing wrong? They are seeking restitution from a driver who damaged a vehicle belonging to a driver they insure, which is what almost all other insurance companies would do.
trmn8r on 01/22/2012:
It would be presumptuous for me as a reader of this story to conclude that the owner of the vehicle was more "reckless" than the driver of a huge Suburban that ran into a small Subaru, causing "minimal" damage.

It seems to me that both the operator of the vehicle and the owner of the vehicle did something wrong. Logically, I am thinking it makes more sense to go after the operator who actually damaged my client's property. I wish you luck in court - do you have specific grounds that you believe will enable you to prevail?
kylie on 01/22/2012:
So your son admits fault in an accident but is not willing to pay for the damages he caused, and you are blaming others? The insurance company is doing their job.
At Your Service on 01/22/2012:
I agree with and wonder the same thing as trmn8r.
contradicting yourself on 01/23/2012:
Your SON backed up into the other car.

Now you claim THEY were "reckless"?

As for "minimal damage". Are you or your son licensed mechanics? Just because he didn't see the damage on the surface does NOT mean he caused no internal damage. Or physical damage to the passengers - after all you're not a doctor either.


Part of driving means accepting responsibility when you hit another car.
L on 01/23/2012:
If your son is 18, he needs to handle the legalities himself, as he's an adult. Of course the insurance company won't talk to 'your' lawyer
Mike in FL on 01/27/2012:
Sorry Serge, but your son is at fault here and needs to face the consequences of his actions.
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Rip Off And Get Treated Like ..............Stay Away
Posted by on
WINSLOW TOWNSHIP, NEW JERSEY -- After a family members' car was vandalized and the windows smashed
Progressive would only allow one of their approved companies to "fix"
the damage....

Long story short the company made the problem worst and put on parts that did not fit charged 500.00. The car had fumes on the inside and damage to the inside and out that was not previously there. Progressive blamed
my family and said that it was their fault...

A nightmare insurance company that should go out of business....

Horrible experience...
     
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Skye on 11/26/2011:
Contact your state insurance board.

http://www.nj.gov/dobi/enfcon.htm
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Progressive Auto insurance care more about their money.
Posted by on
GRAFTON, OHIO -- A girl pulled out in front of me when I had the right-a-way. Her insurance company, Progressive, had agreed to pay for it to be fixed. We set up an appointment for them to come look at it on Monday. They didn't show until after we had called them on Wednesday. My car was my graduation gift, a brand new Focus. The car was only 3 months old when she hit it. Two cracks were in the car bumper and they called my mother and informed her that they wanted to glue the bumper crack, sand it down, and paint over it. We are now contacting a lawyer as they will not listen to us, when it is not their car to make a decision over. Keep in mind that when it comes to Progressive Auto insurance, they care more about their money than the people.
     
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At Your Service on 10/14/2011:
I'm not sure how insurance laws vary from state to state. However, around here, you can take it to the service center of your choice. Generally, it's not a bad idea to get a total of three estimates first, to show the pricing is fair.

Ultimately, if the other person was cited for the accident, it is her responsibility to pay the costs of the service. Payment from her insurance is between her and her insurance carrier.
eral on 10/20/2011:
Not EVERYTHING needs to be replaced. If that was the case, insurance rates would be even higher than they already are. It is very common to have panels repaired. Body shops can do amazing things. You wouldn't notice a thing different when you got it back. Yes Progressive and all other insurance companies care about money----SAVING money for everyone.
Getting a lawyer will not help! The lawyer, too, will tell you that this is a perfectly common practice to have panels repaired vs replaced. There is no law that requires every panel automatically needs replacement.
eped on 11/30/2011:
Don't take eral's advice. He obviously must work for an insurance company, maybe even Progressive. If it was a new car and hit by someone especially in the rear you do not have to sign off on how they want to fix it. Get a lawyer. A lawyer will not tell you it's fair to have a crack glued, sanded and painted. What happens in 3 months when it cracks again eral???? Who's responsible then? Get a lawyer! They may even buckle if you tell them your going that route. A good lawyer can make a difference!
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Ask how Progressive values your vehicle before getting insurance
Posted by on
I hit a deer in Nov 2010 and most of the damage was on the passenger side fo the vehicle but no airbags were deployed and I was able to drive away from the scene. Progressive evaluated the vehicle and decided it was a total loss. I had GAP Insurance besides Progressive so I thought I was covered. When it was all said and done, there was a difference of almost $1,600 on the vehicle that I am responsible for paying. GAP valued my car using blue book value and Progressive valued it based on "market research". GAP would not pay out the full value cause they believed Progressive undervalued the vehicles worth. In my opinion this is subjective and you can find whatever evidence you need to justify a lower value on a vehicle rather than using the industry standard NADA values. I called Progressive and they said the payment was already made so wouldn't be able to reevaluate. It went up to a manager and I was supposed to hear back that day and never received any call back. So what I have learned from the experience is to ask how insurance companies value a vehicle cause it could end up costing you thousands in the difference.
     
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Inat on 12/29/2010:
that's a problem with the big-box insurers - they don't care about YOU as a customer; they only care about their bottom line. Seek out a smaller insurer; I'm sure you'll be happpier and treated better
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DON'T BUY PROGRESSIVE
Posted by on
I have had Progressive Insurance for 6 months. Just this week was in a minor fender bender, other car fine mine had minor damage. Called into 800 number and gave description of event. Was called next day and gave another recorded rendition and then told at the end that I DIDN'T HAVE COLLISION! Nowhere on my policy did it say that coverage wasn't included until I got to the declaration page (which was never provided when I signed up) and there was everything BUT collision! I am sure that online I signed up for it, as I was copying my coverage from my previous insurance company Allstate. I will be initiating a policy with them again and NEVER AGAIN WILL I HAVE ANYTHING TO DO WITH PROGRESSIVE!!!!!!
     
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saj80 on 11/24/2010:
Did you purchase this insurance through an agent who sells Progressive or online? Either way, a declarations page is available prior to paying for coverage; on the website, it asks you to verify coverages before submitting for final approval. Ultimately, you are responsible for ensuring you have adequate coverage.
unhappy999 on 11/24/2010:
Another way to verify coverage is to call the 800 number on your paper work, there is usually an option to verify coverage. If you went from having it to not having it, your premium must have been quite a bit cheaper. This should have given you a clue that something was missing from your coverage.
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Appalling Service
Posted by on
My son was hit by a 2009 Jaguar insured by Progressive. But it gets better-the guy was DWI and ended up arrested. My son's car was his dream car of only two months. He saved forever for it and now it is totaled. To replace the car would take around $9000. We've looked for comparable cars on many websites and that's the going rate. Progressive repeatedly refuses to talk to me, the holder of the policy, preferring to harass my 21 year old son whose car is now totaled. They gave him a rental for four days, I guess to try to force him to accept the offer.

They do not call back promptly, they do not return calls on a timely basis and now there is the very real possibility that my son will lose his job because he cannot get to work and he cannot afford to buy a new car. It would seem since it was THEIR client who was DRUNK at 6:30 in the evening and driving in north Dallas that hit not one but TWO CARS, that Progressive should just cough up the money. This is why people hire lawyers and why lawyers get rich.
     
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redmx3racer on 10/04/2010:
"We've looked for comparable cars on many websites and that's the going rate"

Just a note-people can ASK whatever they want for a car-sales ads don't really reflect the true value of the vehicle.
unhappy999 on 10/04/2010:
It doesn't matter what insurance company you have. They don't pay you enough to get a comparable vehicle. All they pay is what your current vehicle is worth. Often it is not enough to get another vehicle like the one that was lost.
clutzycook on 10/04/2010:
Sounds like you might have a case with the drunk driver as well.
getoverit on 10/04/2010:
redmx3racer makes a good point. Asking prices and selling prices are not the same thing.

My wife and I have been through this a couple of times. They will offer you a low-ball figure and hope you'll take it and go away. You have to negotiate and they won't make it easy.

The fact that the offending driver was arrested and, I assume, found guilty helps your cause but you aren't entitled to anything more than fair compensation for the car.

You do have a case with the drunk driver but the driver's liability is insured by Progressive. So, Progressive pays, not the driver.
skelly39 on 10/05/2010:
skelly39 on 10/05/2010:
Your son is the owner of the vehicle and is 21 years old. They cannot speak to you unless he tells them to.
If he disagrees with their evaluation, he should get a copy of it from them and find out where they are finding comparable vehicles for what they are offering.
TexasTruBlu on 10/05/2010:
I understand the difference between asking price and actual price. But they aren't even offering KBB pricing. And, in addition, they are basing their price on what their mechanic says the value is and my understanding is that any repair or accident does not hinge on the mechanic directed by the insurance company in question. My biggest gripe is that they seem to be deliberately lowballing the offer despite the fact that prevailing prices for the same car is twice as much. Regardless of the insurance, they took fault for the accident and as a result have significantly reduced my son's ability to work. Sorry, I don't buy the whole "they don't have to..." argument. The drunk was driving a 2009 Jag. He's a stockbroker, I looked him up. In short, he will pay one way or another. What sad is that we aren't asking for a new car or even one better than what my son had-we are asking for the same used car. This is why lawyers get rich.
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Progressive Auto Insurance is a scam
Posted by on
I got Progressive Auto Insurance on August 30, 2010. My account had my parents and myself listed. On September 24,2010 I took my parents off my policy, but since they had paid until September 30, I thought they were covered. They went through another company for insurance, they started their new policy on September 30, 2010. Progressive said that since they didn't have coverage from another company on September 24,2010 they were suspending my dad's license. We all feel that they should have been on the policy until September 30, 2010 they were paid until that date. DON'T GO THROUGH PROGRESSIVE INSURANCE THEY SCAM YOU.
     
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Skye on 10/01/2010:
I know you feel what you feel, but you cancelled them off your policy on the 24th. They were paid until the 30th, but you should have received a small credit for those 6 days they were not covered. In actuality, they did not have automoblie insurance, due to you having them cancelled off your policy on September 24. What you feel and what is the law are two different things. The law is based on facts, not feelings. Your dad had his drivers license suspended because motor vehicle had been notified as of September 24, he was no longer insured. No scam, that's how it works with all motor vehicle insurance companies. If you had not called and cancelled him on September 24th, this would never have happened.

It's a good thing the only thing that happened was his drivers license has been suspended. Imagine how much trouble there would be if he had crashed into someone without having any motor vehicle insurance.
unhappy999 on 10/01/2010:
When you make a change to your car insurance, it takes place that day. I don't know if you can specify it to take place on a later date or not. I have my son on my policy but I only get 1 bill and if I make a partial payment, it comes off the total bill. The insurance does not differentiate between my son paying part and me paying part. I suspect yours works the same if everything is on one bill.
Anonymous on 10/18/2010:
Getting the best car insurance quote can seem like an impossible mission that can only be completed by spending hours sifting through a variety of insurance facts and figures and dealing with some of the shiftiest individuals on the planet. Getting car insurance cheap can seem like an impracticality, too, with an entire world of car insurance quote experts out to get you as the consumer. Instead, the best way to get the automobile coverage for your car at an inexpensive rate is to shop around.

getoverit on 10/18/2010:
I don't get it. Progressive can't suspend anyone's license, that's a DMV thing.

rpt2010: Well said. It's an amazing hassle. These people quote you amazing rates as an "estimate". Then they take up your time collecting all your personal info. and later get back to you with the real quote that is astronomical.

We've been using Progressive for a few years now and have been quite happy. My wife had some damage to her car that they took care of very efficiently. You get a discount if you handle it online with the added benefit of not having to work with those sleazebags.
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