Progressive Auto Insurance Auto Insurance - Page 3

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1.3 out of 5, based on 16 ratings and
62 reviews & complaints.
www.progressive.com
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Do you want to deal with a company like this?
By -

SAN CLEMENTE, CALIFORNIA -- Last July my 18 year old son was helping a friend's mother move her belongings from Big Bear to Orange County using her Suburban. While there, he backed into a Subaru wagon, causing minimal damage to the driver's side fender. Information was exchanged with the owner. What was a minor event has turned into an absolute nightmare with harassing and threatening phone calls from Progressive insurance subrogation and even Sunday morning automated phone calls from their collection agency.

As it turned out, the friend's mother did not have the vehicle insured and is in a financially precarious position, something my son could not have guessed as they were moving from one nice house to another and the Suburban was a late model vehicle. So, instead of going after the owner of the vehicle who was reckless and indifferent to tell anybody to drive her vehicle, Progressive decides to go after the easier Target, the young adult.

Three lessons learned from this. No good deed goes unpunished. Always check if a vehicle is properly insured before you drive it. Don't be embarrassed to ask the owner for proof of insurance. Do not deal with an insurance company that has such a deplorable practices and preys on young adults. Progressive doesn't even have the courtesy to respond to written correspondence by my lawyer. That should tell you how arrogant and indifferent they are. They think they can get away with anything. Even though it may end up costing me more in time and money, I have decided to take this to court out of principle.

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Very courteous customer service reps, but company in USELESS
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Progressive — I am a safe driver with 17 years of driving experience and 0 tickets 0 accidents. couple of days ago got rear ended in my 2010 Rav4, reported the accident to Progressive, the guy who rear ended me had Farmers insurance. Progressive lady told me not too worry the claims adjuster will call tomorrow by 5pm and will take care of everything.

Two days later still no call from Progressive claims adjuster, so I called the guy's at fault Farmers insurance. They stated the guy called in and admitted it was his fault. They gave me a list of qualified shops to take my car too, and arranged for a car rental. Also they said if I needed a rental for longer period they will cover that as well.

I called Progressive all they do is apologize and do NOTHING, big on promises very little on delivery. I am just wondering if they treat me this bad and the accident wasn't my fault and the other insurance company pays for everything. How bad would they have treated me if it was my fault? At any rate if Farmers does a good on it's promise to fix my car to 'as good as new' condition I will switch my 2 cars and 2 home owners policies to them.

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Not a Professional Company
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I provided Progressive insurance company all the details of my claim. They juggled me with different reps. And, at the end did not pay me the claim amount. Very unprofessional reps. Don't go with Progressive. They Provided the estimate and told me to give the car to the body shop whichever I select or Progressive approved.

I took my car to the body shop of my choice and their claims representative came and inspected the car and said everything is good and they will release the payment to the car shop directly. Once the job was completed, they called me and said they are investigating and will not release the payment. I paid the money out of pocket after the 21 days wait of Progressive not releasing the money. I called them for 3 months and they juggled me with different reps and in the end did not gave the money. I would not recommend Progressive to new customers.

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Progressive Is Definitely Not
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An insured of Progressive's got in an auto accident with me. She admitted fault, and Progressive offered to fix my car. I was told if I drop my car off at the mechanic on the Monday after Christmas, chances are the inspector would not show until Tues. I said I would rather wait until the next Monday to ensure that I wouldn't have to leave my car for two days.

An appointment was made for 1/3/11 between the hours of 11-2. No one showed up. The response from the supervisor was that the inspector has 48 hours from the time the appointment was set to complete the task. Huh?! Why have a time window? Why wait a week to get a time window? I'm the victim, and I'm the one getting jerked around and inconvenienced. I feel sorry for anyone that gets stuck dealing with these people!

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Ask how Progressive values your vehicle before getting insurance
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I hit a deer in Nov 2010 and most of the damage was on the passenger side fo the vehicle but no airbags were deployed and I was able to drive away from the scene. Progressive evaluated the vehicle and decided it was a total loss. I had GAP Insurance besides Progressive so I thought I was covered. When it was all said and done, there was a difference of almost $1,600 on the vehicle that I am responsible for paying.

GAP valued my car using blue book value and Progressive valued it based on "market research". GAP would not pay out the full value cause they believed Progressive undervalued the vehicles worth. In my opinion this is subjective and you can find whatever evidence you need to justify a lower value on a vehicle rather than using the industry standard NADA values.

I called Progressive and they said the payment was already made so wouldn't be able to reevaluate. It went up to a manager and I was supposed to hear back that day and never received any call back. So what I have learned from the experience is to ask how insurance companies value a vehicle cause it could end up costing you thousands in the difference.

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DON'T BUY PROGRESSIVE
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I have had Progressive Insurance for 6 months. Just this week was in a minor fender bender, other car fine mine had minor damage. Called into 800 number and gave description of event. Was called next day and gave another recorded rendition and then told at the end that I DIDN'T HAVE COLLISION! Nowhere on my policy did it say that coverage wasn't included until I got to the declaration page (which was never provided when I signed up) and there was everything BUT collision! I am sure that online I signed up for it, as I was copying my coverage from my previous insurance company Allstate. I will be initiating a policy with them again and NEVER AGAIN WILL I HAVE ANYTHING TO DO WITH PROGRESSIVE!!!!!!

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Appalling Service
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My son was hit by a 2009 Jaguar insured by Progressive. But it gets better-the guy was DWI and ended up arrested. My son's car was his dream car of only two months. He saved forever for it and now it is totaled. To replace the car would take around $9000. We've looked for comparable cars on many websites and that's the going rate. Progressive repeatedly refuses to talk to me, the holder of the policy, preferring to harass my 21 year old son whose car is now totaled. They gave him a rental for four days, I guess to try to force him to accept the offer.

They do not call back promptly, they do not return calls on a timely basis and now there is the very real possibility that my son will lose his job because he cannot get to work and he cannot afford to buy a new car. It would seem since it was THEIR client who was DRUNK at 6:30 in the evening and driving in north Dallas that hit not one but TWO CARS, that Progressive should just cough up the money. This is why people hire lawyers and why lawyers get rich.

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Progressive Auto Insurance is a scam
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I got Progressive Auto Insurance on August 30, 2010. My account had my parents and myself listed. On September 24,2010 I took my parents off my policy, but since they had paid until September 30, I thought they were covered. They went through another company for insurance, they started their new policy on September 30, 2010. Progressive said that since they didn't have coverage from another company on September 24,2010 they were suspending my dad's license. We all feel that they should have been on the policy until September 30, 2010 they were paid until that date. DON'T GO THROUGH PROGRESSIVE INSURANCE THEY SCAM YOU.

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Progressive Blackmail
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I set up a policy with progressive due to their low rates. I paid by the 6 months. on December 14 I called because I received a bill for $50 after I had paid in full for the 6 months. I was told that I did not sign a form that was sent to my email. I explained to the person that I never got the form and did not know anything about it. he told me nothing could be done and I told him I wanted to cancel my policy but I would call back in a bit to do so because I was short on time. about 4 hours later after dropping my wife off at work I called back and spoke to someone different and explained the situation. I was told that they did not want me to cancel the policy and it would be fixed. this morning I got a call from progressive stating my policy was canceled for non payment. I talked to the person on the phone and they say they can't find any information that I called back. I think progressive is involved with a scam to show low rates and then increase their profit during the first 6 months. Now because of progressives dishonesty my license will be suspended. I have never had any infractions and no points on my license. now due to their negligence I will lose my license. The lady on the phone told me that she could make it look right so I did not loose my license if I paid her $70. This sounds like blackmail

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A Tricked Out Name Tag: Won't Help This Time
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Their taglines say "Be the boss of Savings", "Name your Price".

Apparently that only works for some when signing up for auto insurance with Progressive Auto Insurance. February 16, 2010, I called Progressive Auto Insurance to get a quote because I wanted to make sure that I didn't mess up the policy online. I owe on a car loan to my credit union. The nice women on the other end was more that happy to help. (She probably got a commission) We went over the policy details, the fact that I had an accident in 2007 (not involving anyone else, the car slid during inclement weather - minor damage to the car, no damage to the concrete barrier, I filed with my old insurance) then she created a policy based on all of the information. "$87.00 a month, I exclaimed." "Wow, Progressive Auto Insurance really is the boss of savings." My old insurance was $120.00 a month so that was quite a savings. She wrote up the policy and after a little difficulty signing online, the electronic fund transfer came out of the bank, $86.05 to be exact. February 22, 2010 the policy was effective. February 23, 2010, I called progressive because I was unable to print my temporary card and had a gentlemen fax me the card and a copy of the policy. Everything remained the same at this point. A couple of minutes later while still on the phone with him, I noticed that the policy increased. I told the man that the amount is not what I signed up for, of course, he couldn't do anything about it. After going through several other people and all of them saying that I should just cancel my policy (That's what I call keeping a NEW customer!) the final decision was, March, I will pay $158.73 and then it will drop to $122.88 for the remaining months. But remember, I can cancel if I want too.

Well, this note goes out to Progressive Auto Insurance, I think I WILL cancel the policy, after I get back from the navel base (you have to have proof to get on the base) and go back with my previous insurance company because after all Progressive Auto Insurance is NOT "the boss of savings." Don't let Progressive Auto Insurance fool you by saying "Name Your Price."

How is that for "A tricked out name tag" Progressive Auto Insurance.

[snip - no solicitations please]

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