Progressive Auto Insurance Consumer Reviews - Page 4

After an accident involving myself and another insurance company's policyholder, I was issued a citation by a local police officer for passing in a no-passing zone. In his police report, he wrote that it was for this reason that the accident occurred. I objected to this citation and need up contesting it in court. The officer appeared in court and pleaded his argument. However, after providing the judge my video evidence that I had compiled, he ultimately ruled in my favor and dismissed the citation stating that it was indeed a legal passing zone where the accident took place.

Afterwards, I submitted this information to my claims representative and was informed that it would be used in the subrogation process to prove the other party involved was at-fault. Several weeks passed while in the meantime I received a letter in the mail from the other party's attorney stating that she is pursuing legal action against Progressive for the maximum of my liability policy limits ($50,000) even though her medical bills and auto damages only totaled to less than $30,000.

I continued to stay in touch with my claims representative during the process and was informed that the claim was still in the subrogation process and to let him know if I receive any more letters from her attorney. Being optimistic that I would be found to be found not at fault in the accident after the judge's ruling, I waited patiently for the process to run its course.

To my surprise however, I recently was informed that the decision was made that I was still at fault! Needless to say, I was stunned as this appeared to be in direct conflict with the judge's ruling. I was told that basically the court's decision played no part in the subrogation process of determining the at fault party and that it was based on the police report instead. This made no sense because the police report stated that I passed in a no passing zone, therefore I was at fault for the accident but the judge overruled it and stated it was indeed a legal passing zone. That being said, the police report is inaccurate and I should have been found not at fault for the accident.

So apparently, whoever made the decision that I was still the at-fault party is above the law because if not, the decision would have been reversed making the other party the at-fault party and, therefore her policy would be liable for the damages, not mine. Obviously, this was not the outcome I, or anyone in my place, would have expected. I was advised of my option to pursue this case in small claims court which appears to be the avenue I will take next since Progressive's subrogation process has failed me.

Even though I have taken a financial hit do to this, ultimately it will be Progressive who will be on the losing end after paying the other party's damages which actually should be paid by her own insurance company's policy and ultimately losing me as a policyholder.

ORLANDO, FLORIDA -- I would not normally advertise for a company, but I have recently had a really amazing customer service experience. I have a lot to say about my recent experience with my car insurance company, Progressive. I LOVE PROGRESSIVE. After my car wreck last Thursday I was in a lot of pain and very stressed about what would happen to my car, my health, the impact it would have on my daily life, bills, medical costs etc., etc...

Thank you to Progressive my life is so much more pleasant and less stressful at this point. I called to make a claim the next day with their claims department. I was not on hold very long and did not have to talk to 20 million computer voices while pressing buttons before I could speak to a person.

The gentleman was very courteous and went above and beyond in his empathy and consideration. He expressed concern for my well being and the outcome of the accident. Sure this is his job, but phone service representatives usually just do what is required of them with very little positive effect in their voice or attitude. He asked what had happened and the whole time, had a very sincere concerned tone "Oh wow, that is awful... You are so lucky it wasn't worse... Thank goodness you are OK, etc..." Regardless of his actual concern he was very calming and helpful.

He provided any contact numbers I may need and explained the full process of taking care of my claim. He located the nearest body shop for me and called them with me on the line to make the earliest appointment at my convenience. He constantly made sure everything was clear, simple, and without any problems. He provided me with a number to call him directly if I should have any issues. It continued to be an easy and smooth process...

When I arrived at the body shop the progressive representative promptly called the rental service then proceeded to go over the damages of the car with me while taking clear photos and checking every little detail. They listened carefully and also seemed concerned.

The representative from Hertz arrived very quickly and drove me to the rental location. They were also friendly and clearly explained every part of the rental and what part Progressive covered as well as what my options were with gas, daily insurance etc... Daily insurance for the rentals was usually $25.00 to cover any damage that may occur to the vehicle while in your possession. However, because I was there through Progressive, it only cost me $12.99 daily.

This meant that no matter what happened to the vehicle, from a small scratch to it being totaled, I was only responsible for that $12.99 and not held liable. Progressive would also call and extend the rental for me if necessary, so I simply get the keys to a car equivalent to my own or more and drive it for as long as I need. I ended up with an 08 Ford Fusion with dashboard controls on the steering wheel, a navigation system, Sirius satellite radio, and an in dash 6cd player :) and get to drive it for the length of my repair at no cost to me except gas and the optional daily insurance.

And there is more... Saturday another representative from Progressive called me. This time an equally kind and considerate woman. She was the one to handle my injuries and personal health coverage. She explained that Progressive will cover 80% of all costs including my x-rays, ambulance ride, ER fees, Cat Scan, and even prescriptions. They would file all the paperwork with the hospital then send paperwork to my health insurance company for the remaining balance. All I had to do was send them copies of my prescription receipts.

She expressed concern and told me not to "over-do-it" at work and to call her if I needed help with anything. She also told me she would call me in a few days to see how I was feeling. Even better, Progressive is reimbursing me for the days I missed at work due to the accident, all I had to do was sent copies of my last two paychecks. They even phoned my manager at work for me.

This is not my first positive experience with Progressive. Last time I just needed some body work after a car battery was left on the road and destroyed my front fender... They had the same great service with a rental... But this time with the medical issues, they just knocked my socks off with amazing customer service.

In short... If it is in your budget to switch car insurance companies, I strongly suggest looking into rates for Progressive. They are one of the less expensive companies and they also have included pet insurance for your pets traveling with you along with motorcycle, RV, Boat, and other types of insurance. Their kindness and amazing guest service has won me over. It may be their job, but they do it well and I feel safer and more can at ease because of it. So anyway, if you want to be worry free in a situation that be devastating, Progressive can help!

SOUTH CAROLINA -- My daughter was rear-ended by two vehicles while stopped. One vehicle was found 100% at fault. Progressive pretty much refuses to file claim for us with the other carrier. Keeps making excuses, like, "We might not get your deductible back." BS. Told me I needed to file the claim with the other carrier. Will transfer my daughter's coverage to State Farm ASAP. Just seems like "Mike" is LAZY. What do we pay you for if not to handle this??? He spoke to me like I was an idiot. He is just LAZY.

BREMEN, GEORGIA -- Do not waste your time or money with this insurance. I had a policy they were charging $156 a month for liability only. Travelers offered
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the same policy for $40 a month. I have 2 other vehicles through Allstate with full coverage on both and together it's $176 a month, only $20 a month more than liability only for the one vehicle. Because they realize that you will find better rates and service they charge toy a $30 cancellation fee to compensate for not being able to steal from you any longer. They are crooks. Stay away!

WASHINGTON, DISTRICT OF COLUMBIA -- The short:
Had policy with Progressive for 2 years, changed car, signed new policy paid 6 months up front - less than 2 weeks later they (underwriter dept.) cancelled my policy with the only notification (but no explanation) coming the day before via USPS.
No way to contact this department after 5pm. Very annoying.
Got a new policy that night and looking forward to my refund.
This company deserves to loose business.

HAMILTON, INDIANA -- Call Progressive report accident. I had to take pictures of my cars damage. Send Progressive the photos along with the vin. Estimate from 2 local body repair shops 5075.00 and 5100.00 dollars. PROGRESSIVE took their estimate from my photos 3400.00 Dollars. A 2016 Buick shops had to cut corners, buy parts from SALVAGE YARDS. Car has not been right since. Back to shop 5 times. Still not right. They were forced to cut corners to make money, shop was paid another 1000.00 dollars during repair from Progressive.

DORAL, FLORIDA -- I took my car to get a service and treatment after the hurricane as my car was floated. They were supposed to clean my car, dry it put antibacterial and some other service. They ended up returning me the car almost as it was from the beginning. Super dirty and smelling bad. They didn't do anything as it was supposed.

GEORGIA -- I've been with Progressive ten years diamond member and bundled two homes and two vehicles but then after a minor accident didn't qualify for accident forgiveness as promised and premiums went up. Customer service is rude and nothing but lies.

MAYFIELD VILLAGE, OHIO -- Https://www.change.org/p/ted-nickel-make-insurance-provider-accountable

ILLINOIS -- I picked up Progressive for our boat. I hit something submerged in the water and it broke our transom assembly. Called right away to file a claim and they denied our claim. Said it was fatigue. Our boat is a freshwater boat and it doesn't sit in the water to get fatigued. When you hit something in the water new or not it's gonna break. 1800 a year for their terrible insurance. Stay away. You're better off without insurance at all if they are gonna deny every claim someone makes.