MASSACHUSETTS -- I called to get insurance on my new vehicle and was given instructions. I went online and paid my first month premium. When I called back the next day just to verify, I was told that the information was incorrect. This would cause a 5 day delay in getting my car on the road.
I cancelled my policy the same day and it took almost a month to get the money back even though it was withdrawn from my checking account the next day.
Customer service gave a different story every time I called. Very poor service. Will never use them
COLCHESTER, VERMONT -- I am EXTREMELY DISAPPOINTED in finding out that my rates have gone up because of some [snip]'area rate increase'. When I signed up with your company I was quoted a fair price for my auto insurance, I now find my bill to be $10 more per month. I should not be lump summed into some category with other crappy drivers. I have an impeccable driving record, I pay my bills on time, and my payment and coverage should reflect that, not the driving habits of others in my area. I will go ahead with this higher payment until my next 6 months are up. If I find that you have again raised my rate I will absolutely drop your insurance and I will report you to the Better Business Bureau as a company that misrepresents it's promises to it's customers. So much for good business practices in our world today.
DOUGLASVILLE, GEORGIA -- I have been with Progressive for over 3 years and have small accident forgiveness on my policy. Problem is their small accident forgiveness is for $500 or less. Anyone who has had an accident knows that 500 bucks will cover a scratch on car that's about it. Hit my neighbor in the door backing out of the driveway and put small dent in the door cost 1700 bucks! Now they've raise my insurance premium to $800 more and year. They tell you that they only keep accidents on your policy for 3 years instead of 5 like some of the others but if that's the case then I will end up paying them 2400 for the accident plus my insurance premium. I am sick of all the fine print of these companies written purposely to screw you over in the event of you have to use their services that YOU ALL READY PAY FOR!!!! This is ridiculous to have have to fight with the people you trusted with your business in the first place. Posting this rant on a forum doesn't do us any good maybe makes you feel better that it's out there for people to read but what is actually being done about these things? Time for the little guy to come out on top! If there is a site or forum that actually makes a difference on these things please let me know!!
CHINO VALLEY AZ, ARIZONA -- Progressive has failed to meet their responsibility on an auto claim. Her client accepted responsibility for damages, but she has been uncooperative and rude to the parties damaged by her client's actions. Her client accepted responsibility from the beginning, at the occurrence of the auto accident, but Ms. has failed to represent her client and assist with the damages to the other party. AVOID ALL CONTACT with Ms. ....you will not be represented well. PROGRESSIVE Ins, PLEASE DUMP this agent, as she represents you-and any other insurance-BADLY, VERY BADLY! We tried multiple times to deal with her, to no avail...she is RUDE and uncooperative--despite the fact that HER client admits to fault, but due to her uncooperativeness, we continue to battle the issue of a small amount of damages. These damages multiply as her resistance and pain in the ass (extra hassle, time and energy to us) multiplies. Ms. Patti , I will never choose to have you as an agent based on the performance you have shown. Any one considering Progressive Insurance, OR Patti of Chino Valley, Arizona -- DON'T DO IT!! We have first hand knowledge of her lack of performance, rude attitude, lack of professional knowledge. DO NO DEAL WITH PATTI or Progressive Insurance I Chino Valley, AZ!! I stand behind these statements with personal knowledge, and will back them up with facts.
Donna LeMert 928-460-2390
GEORGIA -- My brother was travelling from Fla to N Ga to visit me when he was involved in a car accident that totaled his car in a small town 4 hours away from me.(Friday before Vet Day). It is now 11/19 and he is still without a car, or even an insurance check. He has had Progressive for over 10 years and all of a sudden he no longer has his car rental insurance either? He never cancelled it. It took a week before his car was towed away for inspection. Where is FLO?
Needless to say, I cancelled my insurance from them and so will he when this claim is settled. Good thing I was ONLY 4 hours away. The town he was stuck in had no motels or car rental agencies. What would he have done if I had not been nearby? (If you consider 4 hours to be nearby)
MUNCIE, INDIANA -- I got a letter about a non renewal notice and no explanation or reason why. .... I had purchased the road side assistance thinking this was like AAA . Come to find out this is considered the same thing as filing a claim. After I called they said I had too many of them within 36 months. I am very furious with this company for not better explaining the conditions of this added feature, maybe raise my rate to cover the expenses. I would have even been happy with that. But to just cancel my policy after I had been with them a long time.
I have decided to switch to companies that care about customers first and offer services that work for us. I would have stuck with AAA had I known the night mare this caused. I will never use Progressive or recommend this company to anyone
MADISON, WISCONSIN -- I was rear ended by one of their insured motorist. The company does not return phone calls, they attach a claims adjuster to your claim and then no one else can help you except for that particular person. The supervisor is unavailable as well. I left several messages requesting a call back at work and they call my cell phone stating that they knew I wanted a return call at my place of work...really. Roxan was my adjuster and I hope I never have to work with Progressive ever again. Worthless insurance company how is only out for money and not people.
MANASSAS, VIRGINIA -- I agree to have $152.88 a month taken from my account for insurance The first month was $152.88 and it was to be the same for the next 5 months, well on 7/23/2013 my account was charged $172 and now their telling me its going to be 12 days before they can give me back the money they stole....
I live paycheck to pay check and this overcharge has caused my account to be overdrawn by$10.99 and they have no plans of covering my overdraft fees which was $35...I just don't understand how they can steal my money and hold it for 12 days and I'm stuck with overdraft fees?
Needless to say this company thrives on stealing money and using other peoples money for up to 12 days...I wish there was something I could do but I guess since this is a big company and I'm just one person I may as well be talking to a wall right now....
BTW I canceled my insurance with these crooks and I changed companies and I ended up saving $40 a month.....AVOID Progressive Insurance at all cost because they will steal your money too.
CALIFORNIA -- Over a year ago my son rolled back into a big American made vehicle parked behind him in our parking lot. He still had his foot on the brakes when he rolled back. Our vehicle is sandwiched between two fill size SUV's so reversing out is a bit of a challenge. I was watching him from my apartment window and saw the brake lights reflect in her car window but too late to yell at him. We were insured with Progressive. Her back passenger side door was slightly dented.
It was a wintery morning and he did not see the grey colored vehicle. We sustained a minor dent to our rear door where the tire is mounted which came in contact with her vehicle. Progressive paid $2400.00 to the woman. In California the driver who is reversing out is at fault regardless of road conditions, why that car was parked right behind ours so on. We called the company and reported the accident and expected them to fix her vehicle but $2400?
Our premium went up so we dropped Progressive but they came through for us after seven years of premium payments. I know it doesn't cost that much to fix a minor dent on one door so she milked the company for her older vehicle and bought a new Honda SUV. She parked behind my vehicle one day again in her daughter's older vehicle, I yelled at her she is not getting another dime out of my insurance company (AAA) to buy another new vehicle and to get the hell out of our apartment complex (she doesn't live here), and if I ever see her there I will call the police for blocking us and harassment. The insurance companies are crooked so are the people today!
BALTIMORE, MARYLAND -- I was sitting inside my parked car when I felt a hit; a car pulling out of a parking space back ended my car. I got of the car to speak with the driver who blatantly denied hitting me despite all the signs on my car (my bumper was dented, a lot of scratches and damage to the sensors on the driver side) and her car. I asked for her insurance info and her ID she refused to give me either one
That forced me to call Montgomery county police, at which point the lady decided to give me her insurance information. I took a picture of the damages on both cars as well as her insurance card. Police stated that they would not come if no one was injured. I didn't think I needed a report as physical damages to both cars would be evident.
I called Progressive to report the accident, they scheduled me to get an estimate, I went to their office in Glen Burnie, got my estimate. They said the sensor on the back they wouldn't know until Lexus dealer looks at the damage. A week later they called to tell me that it is my words against her words and the measurements do not match so they are not responsible, they stated after reviewing the damages "not consistent to a car hit looks like a vehicle hitting a solid stationary object" absolute lie.
So why would I have a stranger's insurance information if she did not hit me, why wouldn't she ask for my information if she thinks I hit her. This is absolutely NOT acceptable, Progressive insurance NEED to take responsibility and PAY for my damages.