HARRISBURG -- Where to start. I was hit by someone who ran a stop sign and also not doing the speed limit and trying to keep his dog from falling off the front seat. Needless to say I was quite jarred. I received whiplash and terrible bouts of dizziness for about 3 weeks. I had to go through PT and lost a lot of hours through work. I couldn't lie let alone move too fast and I am a CNA. Of course there was someone at my house 4 days after the accident to "settle". NO WAY. Sorry I forgot to mention, we both have Progressive Ins. I was convinced to take my van (a Windstar that was hit by a full sized Cadillac in the front driver's side fender) to one of their shops. MISTAKE.
The repairs were done in a week. My van came out completely crooked. I pointed it out to shop. I was spoken to like a "stupid" woman (whose father was a body man and a mechanic all of my life). Needless to say there was a fight. Eventually it was fixed by a good shop but they could only do as much as the company would "allow". We still have mismatched paint and they wouldn't fix a tie rod damaged on that side, stating wear and tear. We finally settled on a small settlement of $2500.
The accident was the end of September 2007 and then in December we discover we mysteriously have a cracked transmission which had started making noise in October (we just wasn't sure what it was and it didn't occur all the time). We again started dealing with the insurance co. The Ford dealership with certified Ford mechanics could not determine definite cause but were sure that it could possibly have a connection to the accident.
After fighting with them for 2 weeks, no go. I offered to go half's with them, no go. So now we are stuck with a $3000 bill. We went through many arrogant managers and when I asked for a # for a headquarters, I was repeatedly hung up on. As you know when you call they want your claim number. When they would get that they would also hang up on me. So I am still fighting. I sure to no avail.
I've had Progressive for 2 years. It was a relationship that started off well, but only went downhill. When it started, it was a nice low rate compared to other companies. I paid the 6 months in advance to get the discount. Then I switched to the month to month and discovered I could get text alerts when my bill was ready. I was very pleased, except after 6 months they stopped and I was unaware when my bill was ready and missed payment. It was extremely stressful being unaware when the bill was ready, although I knew it was usually the 20th, it would have been nice to continue to receive the reminders.
Also, frequently parts of the website just would not load, making it very difficult to pay online. So after another 6 months I thought I should just pay the next 6 months in advance again so I wouldn't have to try to remember every month or rely on the availability of the website. I went online and selected to pay for my last month and the next 6 months, entered my credit card information, and clicked through. I received no indication that anything went wrong.
Today, a month later, I have received an email stating that my policy has been canceled and that I still owe them for the last month. I am extremely dissatisfied that I was not warned that my policy was going to be cancelled. It is uncomprehendingly frustrating to have the money to pay a company but have to go over hurdles to get them the payment.
I checked my bank statement and no money was charged even though I ended the transaction without any issues. The insurance is constantly going up even though I have only had one fender bender (a decal on the front of my truck hit the work box attached to some other guys work truck) and was told it would not increase my rate. It is just starting to make me feel rather scammed.
I highly recommend you DO NOT use Progressive. And if you decide to for your first year, shop around your second because other companies will give you a larger discount for having it. Unless of course, Progressive's ineptitude results in a lapse in coverage.
I was hit by old dump truck (covered by Progressive) while driving on the interstate. It put me in a spin and I t-boned a pickup and then ended up down an embankment backwards. He kept driving down the highway until something flew off his truck and struck the Honda that had been behind me and witnessed my accident. She told him what he had done to me and he drove back to the site of my accident. The State Police found over 15 violations on the truck and towed it away.
I suffered neck and shoulder injuries. I tried alleviating the pain with 6 months of physical therapy until the therapist referred me to an orthopaedic surgeon. I then had shoulder surgery to fix a separated shoulder and several tears in the labrum.
I kept my insurance company informed of my medical progress and didn't even talk to Progressive. They called me and I told them I was under a doctor's care and would contact them when I was released. I decided to hire an attorney and was glad I did. I gave them all of my paperwork and he got me an excellent settlement. There is no way I would ever attempt to collect from any insurance company when I'm involved in an accident. Sure the 1/3 the attorney gets really sucks but all insurance companies will screw with you at every turn.
Also - the medical coverage on your own policy is worth every penny! I collected $10K + $10k because there were two vehicles involved and my medical bills were over the $20k mark. I had never had medical coverage until I was covered under my 2nd husband's policy. Now, I will never drive without it. The medical coverage is not subject to subrogation (sp) even though my health insurance company attempted to collect those funds. My attorney didn't even get any of the $20k! Pay the extra for that coverage. Just my 3 cents worth!
MASSACHUSETTS -- I called to get insurance on my new vehicle and was given instructions. I went online and paid my first month premium. When I called back the next day just to verify, I was told that the information was incorrect. This would cause a 5 day delay in getting my car on the road. I cancelled my policy the same day and it took almost a month to get the money back even though it was withdrawn from my checking account the next day. Customer service gave a different story every time I called. Very poor service. Will never use them.
MANASSAS, VIRGINIA -- I agree to have $152.88 a month taken from my account for insurance. The first month was $152.88 and it was to be the same for the next 5 months. Well on 7/23/2013 my account was charged $172 and now they're telling me it's going to be 12 days before they can give me back the money they stole.... I live paycheck to paycheck and this overcharge has caused my account to be overdrawn by $10.99 and they have no plans of covering my overdraft fees which was $35... I just don't understand how they can steal my money and hold it for 12 days and I'm stuck with overdraft fees?
Needless to say this company thrives on stealing money and using other people's money for up to 12 days. I wish there was something I could do but I guess since this is a big company and I'm just one person I may as well be talking to a wall right now.... BTW I canceled my insurance with these crooks and I changed companies and I ended up saving $40 a month. AVOID Progressive Insurance at all cost because they will steal your money too.
HAZARD, KENTUCKY -- I purchased a 6 month policy with Progressive for $185.00 a month. When they sent a renewal notice they wanted to raise my rate to $220.00 a month. I couldn't afford that amount due to my husband's recent job loss so I didn't renew. (There were no changes in the policy other than the rate, no claims or traffic tickets.)
I parked the vehicle until we could afford to pick up insurance with another company, which we did at a much lower rate. Now I'm being billed almost $400.00 for a policy I didn't renew, on terms I didn't agree to and on a vehicle that wasn't driven. I've tried to speak to someone from Progressive about this but they say there is nothing I can do and they will continue with collections. I fulfilled my 6 month agreement. How can they raise my rates and automatically renew my policy without any consent from me. This is absurd.
FT WORTH,, TEXAS -- I am writing this complaint on Progressive Auto Insurance. My pickup was hit in our parking lot by a lady in our complex. When I talked to her, her reply was that "I don't think I hit your pickup." I showed her the red paint that was rubbed off of her bumper onto the side of my pickup, I ask her if she going take of it. Her reply was no.
I turned it on to my insurance and ask if they would talk to her insurance co.(Progressive) which they did. I talked to her claim representative and he had me go and get an estimate. I ask him he wanted me send the pictures that I took of both vehicles, he told me that he didn't want to see them.
He called me the next day and told me he declined the claim because, number one the lady said she didn't hit me and, number two there was not a police report filled (police don't investigate accidents on Private property). I told him this, but he still declined the claim. They (Progressive) to this day has never looked at my pickup. It has been over 30 days since the accident. Thank you! FED UP.
If you have Progressive insurance, cancel your policy. A drunk driver hit our brand-new car while driving the wrong way on a one-way street. Progressive got us a rental & repaired our car in less than a week. We were told that we would get our $500 deductible back once "we gave them a police report" to clearly identify who was at fault. My car is not the same as it was before it was hit & the uninsured motorist part of our CAR INSURANCE only covered bodily injury not my car.
When I asked them about this odd coverage, they said my husband has to tell them that he wants that coverage. Last time I checked, full coverage was supposed to cover everything in full. Progressive insurance FAIL! This whole experience has cost me time, frustration and $560.
After several years of driving with no claims I had an accident with my commercial vehicle. My truck was deemed a total loss according to Progressive's appraiser/adjuster and was valued at $7167 minus the deductible I got $6323.00. I had a year old engine and two month old tires so I asked to keep the truck. They sold it to me for $2095.00 so I only got $4228.00. I ended up paying out-of-pocket $1050.00 in towing it from the accident and another $400.00 to tow it from their shop.
On top of that after they paid the claim they threatened to put a stop payment on the check if I did not registered the vehicle as a salvage. I really thought that after being a loyal customer they were going to be more helpful but once I got into the accident they became rude and argumentative. As soon as my policy expires I'm changing to another company.
Progressive Insurance is pathetic. Their claims adjuster in the Phoenix Arizona (Ryan **) area is not accepting responsibility for the damages caused when they're insured backed into my truck in a strip-mall parking lot on December 23rd. I am convinced that Progressive and this agent are pushing me back to make the claim against my own insurer due to the simple fact that no police report was filed. There is no proof or witness that can be called against them on this so they simply refuse to do the honest and honorable thing which is to pay for the damages. There was no debate as to the cause of the accident.
The agent (Ryan **) would not state that the insured (Angela **) denied backing into my vehicle. He would only say that her statement did not exactly match my statement regarding the incident. Now I'm no expert in these matters and certainly it was a mistake to not have the police come. I probably made other mistakes of oversight too but I naively believed that a nationally recognized insurance company like Progressive would not resort to this sort of underhanded measure to keep from paying a few hundred dollars to fix my truck. I would and will be very wary of ever doing business with Progressive. I do not believe them to be an organization built on ethics.