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Progressive Auto Insurance Consumer Reviews - Page 4

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StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PATHFORK, KENTUCKY -- I cancelled my insurance before my payment was due and they still charged me a $130.00. I asked why and they said I was catching up and my payment even though I never missed a payment. I found insurance for both my cheaper than what they were charging for one, and I still have to pay a $130.00. SIT ON THAT FLO!!!

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Don't Bundle with Progressive - They send you to Homesite Insurance of MA
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MAYFIELD, OHIO -- I was refinancing my Home and was told my insurance was high. I looked around for quotes, and because of the Auto Insurance was with Progressive my wife wanted to use their Bundle. Info was exchanged over the phone and I was given a policy that cancelled my existing policy. Within the month I received a letter that they had sent out an inspector who looked at the outside of the house, and based on his inspection they cancelled my insurance.

There was a 12' Lilac bush that touched my gutter, and a screw that was holding a piece of siding in place(That was there when I moved in 7 yrs ago, because I didn't put it there, and it passed the sales inspection, and three apraisals). Basically, they did not want my business, but the agent on the phone had no problem canceling my current policy. DO NOT USE PROGRESSIVE BUNDLE PRODUCT.

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Deceptive Advertising for The Ultimate Cut Rate Insurance Company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GLOBE, ARIZONA -- Monday night a deer jumped in front of our car and my wife couldn't avoid hitting it. It damaged the front passenger side so badly that I couldn't open the passenger door. Tuesday morning at 6:30AM I called Progressive. The assured me that they would send someone out to inspect the vehicle on Thursday. I asked, "Why not today?" Their response was "Tomorrow is a holiday". Thursday came and went, without a phone call or a representative as scheduled. I emailed my claim representative and received no response. I called and she said she didn't know anything about it, although I talked to her on Tuesday.

She called back and said that it would be a week before someone could come to look at the car. When I asked why, she said it was because I live two hours from her office. So it's not okay for Progressive (The paid service provider) to be inconvenienced for a few hours, but it is okay for me (The paying customer) to be inconvenienced a whole week without a car to drive. They are supposed to provide a rental car, which they are clearly putting off as long as they can. They didn't even give me a courtesy call to let me know they weren't showing up on their originally scheduled day.

When I complained about the week delay, she suggested I just keep driving my banged up vehicle because it was still "drivable". So what am I supposed to do, jump in and out of the window like the Dukes of Hazard? When I switched over from State Farm, Progressive promised me equal or better service. That was a lie because State Farm would never take more than a day to inspect the vehicle, would never make me wait a week for my rental car, and would never suggest I drive an unsafe, damaged vehicle.

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Botched Repair/Ripping off customer in concierge service centers
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WEST PALM BEACH, FLORIDA -- Car went in for minor front end repair from an accident; 2009 VW Jetta Wolfsburg. Came back with hood and lights all wrong. Hood seemed too long/hooded over the headlights. It appears they used non-oem, perhaps used/refurb parts. Doesn't look right. Worse, the shop they chose apparently can't properly recode a car after taking battery out either. Stereo doesn't work now, which was working when I dropped it off, but of course the stereo now not working as soon as I pick it up is all just a big coincidence. What a crock.

Please, whatever you do, do NOT take your vehicle here for any type of repair. They not only send it off to a repair shop that does a poor job, but also do not care and do not stand behind their work. My wife noticed the front end looked goofy as soon as she saw it... You're telling me their "professionals" (I use the term loosely) didn't notice what my accountant wife picked up on right away?! It's not even her car... I'll update once we get the assessment from a real shop. Plan to also send that report along with our paperwork to the Attorney General in FL. People have to be complaining about this other than just us...

The shop they sent it to isn't even registered with the BBB!!!! This is what we get from an insurance company we have been with for almost 10 years and never had a claim?! STAY AWAY FROM PROGRESSIVE SERVICE CENTERS - THEY PURPOSEFULLY TELL SHOPS TO USE NON-OEM/USED/REFURB PARTS AND COULDN'T CARE LESS WHAT HAPPENS TO YOUR CAR. THEY WILL ALSO STILL CHARGE YOU AS IF THE SHOP DID A TOP QUALITY REPAIR!

The guys working there are NOT repair/automotive trained personnel. They are there to do the paperwork and get the cheapest local shop to do the minimum repairs on your car while still charging you as if they are from a real dealership or autobody shop. We made this mistake by not researching it before we agreed to them "handle" our repair for us because it would be "so convenient".

We were 2+ weeks without a car, got it returned with a goofy looking front end full of crap parts and our premium stereo no longer functioning. THANK YOU PROGRESSIVE FOR SERVICE BEFITTING A LONG TIME CUSTOMER! I'D RATHER PAY MORE SOMEWHERE ELSE THAN GIVE THEM ANOTHER $1.

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Beware of Progressive Insurance
By -

I have a 1999 Safari. I blew a rear tire, it damaged my compartment doors and blow some lines under the motor. I have roadside coverage. I called they sent a service truck with the wrong tire plus he wrecked my polished aluminum rim. This all started at 8 a.m. Finally, he brought a used tire and parts to fix my lines so I could get to a place to fix everything and head back home. This took till 9 p.m. I had to pay for the used tire so I could move my RV.

I then had to purchase a new tire and pay them to get rid of the used one that they put on. After getting home the adjuster comes and tells me things are not all covered. When I questioned why he started yelling at me. I am self employed and have 9 mechanics working in my shop. He did this in front of them and customers!!! I told him to leave. I contacted his boss and he wanted to come out with the same guy that yelled. I told him the guy was not to step foot on my land.

I wanted car star to do the estimate, Progressive says car star is not a qualified place. I also pay 100.00 extra a year for 100% glass coverage. They say any window is covered. Yet when I spoke to them about my two front side windows they forged between the glass they tell me they are not covered. I just turned everything over to my lawyer.

These people are just taking our money. It's really funny that they said that about car star because progressive deals with car star they even have a sign out front. I really believe progressive insurance is a rip off they want the money but do not try to put a claim in. I have been telling everyone I see about how bad they are and putting this on every site I can.

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Progressive Insurance - Buyer beware... Be very wary
By -

TAMPA, FLORIDA -- I had Progressive Insurance for 6 years. I was a loyal customer and never had a claim or late payment. I bought a truck and traded in my Jeep for it. That's when the wheels fell off the Progressive wagon. Evidently (although I was never told this), my insurance switched from being due every 6 months to a month by month plan. I had recently moved so the first indicator I got was a notice of cancellation.

I called to get paid up and find out what the problem was. The agent told me I owed 108 dollars. I said, fine, let's pay it and get back on track, figuring they'd send me a 6-month bill. Wrong! I got another notice of cancellation two months later. I called again and paid what was due and pleaded with the agent to let me pay for the next 6 months. I was told I couldn't because my policy was in cancellation status.

This happened twice, and I finally resolved to find another company. I asked the last agent I spoke with on the 8th of January how long my 108 dollars would carry me and they said it would carry me through the 28th. On the 25th, I switched Insurance companies to State Farm and figured I'd get a refund for the 3 days I didn't use. Wrong again! I got a bill for around 30 dollars! This he explained was some bizarre algorithm (which took him 10 minutes of hold time) to come up within which he pro-rated my 6-month policy (you remember, the one they wouldn't let me pay up in full each time?).

So the supervisor was called in on the call and he told me he was sorry that the agents gave me misinformation but he couldn't write it off or he would be breaking the law. I asked him if he could listen to the other phone calls I'd made (they're recorded). He told me it wouldn't matter. So I asked him how much it would cost me to get away from Progressive. 30 dollars I was informed. By now this was beginning to look like a real bargain.

I decided that 30 dollars is okay because I work in public safety and I can't count the number of times people ask me about vehicle insurance. I will be only too happy to share my story and (hopefully) point them to another company in the future and hopefully lose them far more than they've cost me. If you like the shell game, You're going to Love Progressive! Good Luck!

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Progressive Deceptions and Deceit
By -

On a beautiful clear day, my Grand Cherokee Limited was struck in the rear by a driver insured by Progressive. The police came and issued a ticket to the Progressive driver for traveling too close. Not for "texting while driving" which is a crime in this state. But the Progressive driver admitted liability and fault with no attempt to lessen responsibility. Their car was totally destroyed.

Then came the Progressive trickster. They offered me a "settlement" that was lower than the cost to repair my vehicle. I found that the Kelly Blue book placed the value of my Grand Cherokee at 7800.00. I was told that if the value of the repairs were greater then the value of the vehicle, then the vehicle would be declared a total loss. From a highly rated repair shop, I got an estimate of 7200.00. LESS THAN the value Blue Book Value of my Jeep. There should have been no problem.

The Progressive Trickster said that Progressive does not use the Blue Book, they use NADA, which had the value of a similar vehicle at 5725.00. The problem was that the price quoted was for a different engine and different body style.

I obtained a Market Valuation Report for my Jeep, which is a lengthy for very fair market appraisal for a vehicle. It showed the value to be at 7300.00. Again lower than the repair costs. I was then told that if the repairs exceed 70% of the value of the vehicle, then the vehicle will be declared a total lost. BUT... The Progressive Appraiser gave me a repair quote of $5000.00. The Progressive Trickster said that Progressive had to take the HIGHEST repair estimate, which means they IGNORE their own appraisers.

After too much time being spent as a victim of a Progressive Policy Holder, I took the issue to my own insurance company. They will issue me a check that is very close to the repair cost and go after the money from the driver of the Progressive client. In my own opinion, Progressive Insurance used any tricks, deceptions, misleading statements or half truths to keep from paying a legitimate claim. I wonder how badly Progressive treated their own policy holder.

My advice is the same as others I have seen, if you are hit by someone who is UNFORTUNATE enough to be paying Progressive for insurance, go to your own company first. They should go to bat for you and help make things right. My state has a new law that is the culmination of years of insurance company abuse against its policy holders by unreasonably denying of delaying the payment of valid claims. The law requires insurance companies to pay DOUBLE damages if they don't pay what they own when they owe it.

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Progressive Generalizes
By -

4 years ago when I first bought Progressive, I chose the company because they gave off an honest impression. I knew that my rates would be high at first especially since I already had a fender bender on my record. As 2 and 3 years passed by without any decrease in my payments, I remained patient thinking it was because of the accident I had before joining them and eventually they would respect me as a valuable customer who always made his payments.

After this infraction expired from my record I naturally assumed I would see a well deserved decrease in my premium when it renewed. I did not however and that prompted a customer service call to find out why. The lady I spoke with was very nice and professional, (kudos to her) she figured out a way to cut my premium by eliminating some excessive coverage. She took me down to the minimum legal coverage amount of liability and my premium was lowered over $150. I was very happy after and progressive was at the top of my list.

3 months later my policy was renewed. I was shocked to find my premium cost had gone right back up to $700, worse so because my coverage remained at the lowest amount. I was paying the same amount 6 months before for higher coverage options. This of course prompted another call.

I had to seriously probe the reason for the bill hike up from the guy I talked to. He eventually spilled the beans. He told me it was probably increased again because I had bad credit. He was right, later in the year when I checked my credit report the few companies that searched for my report included Progressive. This company completely generalizes you. Their statistics tell them that people with bad credit are bad drivers.

In all honesty even though I have bad credit I am a good driver. I had one fender bender in 2005 and have never got a speeding ticket. I can barely help the fact that I have to pay my rent and bills and don't make enough to pay off my debt. This has recently changed and for 6 months I have been working 2 jobs all day and night to barely get ahead. I am slowly repairing my credit now. This to me though is incredibly shady and bad business practice. I only have a couple months left to pay these corporate jerks and I'm doing my research to find another institution that is in no way related to Progressive.

Have you seen their new lame commercials. One of them even says "do you own a house? discount" bla bla bla.
I am hoping the bad karma of this policy will float their way soon and they lose all the poor people paying extra for the wealthy people to get discounts. This is very backwards.

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Progressive Low Rates, Big Headaches, Avoid at All Cost
By -

DES MOINES, IOWA -- On September 23, 2008 I was involved in an accident with a motorcycle where the driver hit the passenger side of my vehicle with his mirror while trying to merge into my lane due to lane closure ahead of us; causing $1000 of damage. The other driver asked me to take it to where his mother was a manager of a body repair shop which I did, she asked that I give her son a day to call his insurance, PROGRESSIVE because of the cost of repairs. I waited 2 days and the other driver never called Progressive.

The adjuster did estimate the damage two days later and said he needed to complete his investigation, calls me that afternoon and finds fault 60%/40%. At this point I am shocked, 40% at fault because I didn't see him hit me? I decide to let my insurance co, USAA handle the claim. In the state of Iowa you can NOT sue if you have coverage. I am really upset and explain this to my adjuster. To date the other driver has refused to contact my insurance company and give a statement and the Progressive adjuster has refused to give my insurance company a copy of the other driver's statement.

USAA contacted Progressive to let them know they are taking the case to arbitration. The Progressive claim adjuster call me two days ago to let me know he has sat on the arbitration board and I'm going to lose and is offering 80%/20% FAULT. He says you were speeding up, not exactly true: I was accelerating from a stop at a traffic light and not even 1/10 of a mile the other driver hits me.

The adjuster says he's looking out for my best interest. My insurance company is going to lose so explain why Progressive would offer more money. That doesn't sound like Progressive at all. I stayed calm and told the adjuster I would need to speak to my husband and immediately contacted my insurance company. Progressive looks out ONLY for what is BEST for PROGRESSIVE. AVOID, AVOID, AVOID AT ANY COST!!!

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Cheated and Hung Up on... Repeatedly!
By -

HARRISBURG -- Where to start. I was hit by someone who ran a stop sign and also not doing the speed limit and trying to keep his dog from falling off the front seat. Needless to say I was quite jarred. I received whiplash and terrible bouts of dizziness for about 3 weeks. I had to go through PT and lost a lot of hours through work. I couldn't lie let alone move too fast and I am a CNA. Of course there was someone at my house 4 days after the accident to "settle". NO WAY. Sorry I forgot to mention, we both have Progressive Ins. I was convinced to take my van (a Windstar that was hit by a full sized Cadillac in the front driver's side fender) to one of their shops. MISTAKE.

The repairs were done in a week. My van came out completely crooked. I pointed it out to shop. I was spoken to like a "stupid" woman (whose father was a body man and a mechanic all of my life). Needless to say there was a fight. Eventually it was fixed by a good shop but they could only do as much as the company would "allow". We still have mismatched paint and they wouldn't fix a tie rod damaged on that side, stating wear and tear. We finally settled on a small settlement of $2500.

The accident was the end of September 2007 and then in December we discover we mysteriously have a cracked transmission which had started making noise in October (we just wasn't sure what it was and it didn't occur all the time). We again started dealing with the insurance co. The Ford dealership with certified Ford mechanics could not determine definite cause but were sure that it could possibly have a connection to the accident.

After fighting with them for 2 weeks, no go. I offered to go half's with them, no go. So now we are stuck with a $3000 bill. We went through many arrogant managers and when I asked for a # for a headquarters, I was repeatedly hung up on. As you know when you call they want your claim number. When they would get that they would also hang up on me. So I am still fighting. I sure to no avail.

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Progressive Auto Insurance Rating:
Star Half star Empty star Empty star Empty star
1.3 out of 5, based on 42 ratings and
133 reviews & complaints.
Contact Information:
Progressive Auto Insurance
6300 Wilson Mills Road
Mayfield Village, OH 44143
440-461-5000 (ph)
www.progressive.com
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