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Progressive Auto Insurance Consumer Reviews - Page 4

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I got rear ended by them and they're harassing me
By -

CALIFORNIA -- I received a letter demanding my appearance in court. I am not sure what this is in regards to since I have taken care of my car's damages through my own insurance company. I paid my $250 deductible and I paid for my own rental, the insurance companies are supposedly dealing with each other. A couple of weeks after the accident I received a series of harassing unprofessional phone calls from the other party's supposed insurance company "€œProgressive"€. Progressive refused to disclose any insurance information. They wouldn'€™t give me the policy number or anything. I was the one who was rear ended and I was unable to get any information from them.

After the third call from Progressive, I asked them not to call or contact me and that I will go through my own insurance company, State Farm. I went through my own insurance company. I had my car serviced. The bill was minimal - less than $550 in total damage. I even chose an inexpensive rental that I had for four days. Please note that I drive a new Lexus and I went for the inexpensive rental and I didn'€™t have to but I did. The collision center gave me a guarantee for life for the paint repair on my car so I didn'€™t end up getting a new bumper.

After reading the letter of complaint from the Sheriff'€™s department and my demand to appear in court I still feel that I am being harassed by Progressive Insurance Company. Unfortunately I cannot make an appearance to court date. I purchased non-refundable airline tickets. I will be out of the country and then New York. I have clearly become a victim of harassment from Progressive Insurance Company. I still have not been reimbursed by them for my $250 and rental car charges.

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Terrible, Expensive, Hidden Fees, Difficult to Deal With
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I've had Progressive for 2 years. It was a relationship that started off well, but only went downhill. When it started, it was a nice low rate compared to other companies. I paid the 6 months in advance to get the discount. Then I switched to the month to month and discovered I could get text alerts when my bill was ready. I was very pleased, except after 6 months they stopped and I was unaware when my bill was ready and missed payment. It was extremely stressful being unaware when the bill was ready, although I knew it was usually the 20th, it would have been nice to continue to receive the reminders.

Also, frequently parts of the website just would not load, making it very difficult to pay online. So after another 6 months I thought I should just pay the next 6 months in advance again so I wouldn't have to try to remember every month or rely on the availability of the website. I went online and selected to pay for my last month and the next 6 months, entered my credit card information, and clicked through. I received no indication that anything went wrong.

Today, a month later, I have received an email stating that my policy has been canceled and that I still owe them for the last month. I am extremely dissatisfied that I was not warned that my policy was going to be cancelled. It is uncomprehendingly frustrating to have the money to pay a company but have to go over hurdles to get them the payment.

I checked my bank statement and no money was charged even though I ended the transaction without any issues. The insurance is constantly going up even though I have only had one fender bender (a decal on the front of my truck hit the work box attached to some other guys work truck) and was told it would not increase my rate. It is just starting to make me feel rather scammed.

I highly recommend you DO NOT use Progressive. And if you decide to for your first year, shop around your second because other companies will give you a larger discount for having it. Unless of course, Progressive's ineptitude results in a lapse in coverage.

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Hire an Attorney
By -

I was hit by old dump truck (covered by Progressive) while driving on the interstate. It put me in a spin and I t-boned a pickup and then ended up down an embankment backwards. He kept driving down the highway until something flew off his truck and struck the Honda that had been behind me and witnessed my accident. She told him what he had done to me and he drove back to the site of my accident. The State Police found over 15 violations on the truck and towed it away.

I suffered neck and shoulder injuries. I tried alleviating the pain with 6 months of physical therapy until the therapist referred me to an orthopaedic surgeon. I then had shoulder surgery to fix a separated shoulder and several tears in the labrum.

I kept my insurance company informed of my medical progress and didn't even talk to Progressive. They called me and I told them I was under a doctor's care and would contact them when I was released. I decided to hire an attorney and was glad I did. I gave them all of my paperwork and he got me an excellent settlement. There is no way I would ever attempt to collect from any insurance company when I'm involved in an accident. Sure the 1/3 the attorney gets really sucks but all insurance companies will screw with you at every turn.

Also - the medical coverage on your own policy is worth every penny! I collected $10K + $10k because there were two vehicles involved and my medical bills were over the $20k mark. I had never had medical coverage until I was covered under my 2nd husband's policy. Now, I will never drive without it. The medical coverage is not subject to subrogation (sp) even though my health insurance company attempted to collect those funds. My attorney didn't even get any of the $20k! Pay the extra for that coverage. Just my 3 cents worth!

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Progressive... Insurance You CAN'T Trust.
By -

KNOXVILLE, TENNESSEE -- Progressive Auto Insurance does not care about the well being of their customers and will lie to get out of paying to have your car repaired. I was in a car accident August 2006. I ran off the road, into gravel, twice before losing control and having my car spin into a guard rail. The accident didn't involve anyone else and I suffered no bodily damage. After I get my car semi-repaired from the body shop Progressive suggested, I have since had to take the car back 3 times for problems they didn't repair correctly (leaking trunk, door won't open. The list goes on and on).

But now here's the Kicker... I also 3 bent rims on my car, bent so badly I cannot safely drive my car. One insurance officer says Progressive's not responsible for fixing that damage that happened in the wreck because there was already "scuff marks" on the outside of the rims and to replace them (making my car drivable) would be "betterment" making my car better now than before the wreck. I said I'd take re-furbished rims, they didn't have to be brand new, as long as they fix my car I would be satisfied. NO response, they won't even compromise.

My case has now escalated and now that I'm talking to a manager, he says it's out of their hands because I didn't describe the problem with the rims clearly and in a certain amount of time. Saying that the damage is new and that it wasn't there when I picked up the car from the body shop originally… basically calling me a liar. All you get is a run-around from Progressive and a headache. They don't care about you, your car or how low they have to sink to get out of giving customers what they owe them... what the customer paid for.

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Progressive Flat Out Stole Money From Me
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MANASSAS, VIRGINIA -- I agree to have $152.88 a month taken from my account for insurance. The first month was $152.88 and it was to be the same for the next 5 months. Well on 7/23/2013 my account was charged $172 and now they're telling me it's going to be 12 days before they can give me back the money they stole.... I live paycheck to paycheck and this overcharge has caused my account to be overdrawn by $10.99 and they have no plans of covering my overdraft fees which was $35... I just don't understand how they can steal my money and hold it for 12 days and I'm stuck with overdraft fees?

Needless to say this company thrives on stealing money and using other people's money for up to 12 days. I wish there was something I could do but I guess since this is a big company and I'm just one person I may as well be talking to a wall right now.... BTW I canceled my insurance with these crooks and I changed companies and I ended up saving $40 a month. AVOID Progressive Insurance at all cost because they will steal your money too.

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Raised Rates and renewed policy without concent.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HAZARD, KENTUCKY -- I purchased a 6 month policy with Progressive for $185.00 a month. When they sent a renewal notice they wanted to raise my rate to $220.00 a month. I couldn't afford that amount due to my husband's recent job loss so I didn't renew. (There were no changes in the policy other than the rate, no claims or traffic tickets.)

I parked the vehicle until we could afford to pick up insurance with another company, which we did at a much lower rate. Now I'm being billed almost $400.00 for a policy I didn't renew, on terms I didn't agree to and on a vehicle that wasn't driven. I've tried to speak to someone from Progressive about this but they say there is nothing I can do and they will continue with collections. I fulfilled my 6 month agreement. How can they raise my rates and automatically renew my policy without any consent from me. This is absurd.

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Auto Accident
By -

FT WORTH,, TEXAS -- I am writing this complaint on Progressive Auto Insurance. My pickup was hit in our parking lot by a lady in our complex. When I talked to her, her reply was that "I don't think I hit your pickup." I showed her the red paint that was rubbed off of her bumper onto the side of my pickup, I ask her if she going take of it. Her reply was no.

I turned it on to my insurance and ask if they would talk to her insurance co.(Progressive) which they did. I talked to her claim representative and he had me go and get an estimate. I ask him he wanted me send the pictures that I took of both vehicles, he told me that he didn't want to see them.

He called me the next day and told me he declined the claim because, number one the lady said she didn't hit me and, number two there was not a police report filled (police don't investigate accidents on Private property). I told him this, but he still declined the claim. They (Progressive) to this day has never looked at my pickup. It has been over 30 days since the accident. Thank you! FED UP.

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Wrong Way DUI Driver Hit Us
By -

If you have Progressive insurance, cancel your policy. A drunk driver hit our brand-new car while driving the wrong way on a one-way street. Progressive got us a rental & repaired our car in less than a week. We were told that we would get our $500 deductible back once "we gave them a police report" to clearly identify who was at fault. My car is not the same as it was before it was hit & the uninsured motorist part of our CAR INSURANCE only covered bodily injury not my car.

When I asked them about this odd coverage, they said my husband has to tell them that he wants that coverage. Last time I checked, full coverage was supposed to cover everything in full. Progressive insurance FAIL! This whole experience has cost me time, frustration and $560.

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Claims Are Really Difficult to Collect
By -

After several years of driving with no claims I had an accident with my commercial vehicle. My truck was deemed a total loss according to Progressive's appraiser/adjuster and was valued at $7167 minus the deductible I got $6323.00. I had a year old engine and two month old tires so I asked to keep the truck. They sold it to me for $2095.00 so I only got $4228.00. I ended up paying out-of-pocket $1050.00 in towing it from the accident and another $400.00 to tow it from their shop.

On top of that after they paid the claim they threatened to put a stop payment on the check if I did not registered the vehicle as a salvage. I really thought that after being a loyal customer they were going to be more helpful but once I got into the accident they became rude and argumentative. As soon as my policy expires I'm changing to another company.

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Progressive Insurance is pathetic
By -

Progressive Insurance is pathetic. Their claims adjuster in the Phoenix Arizona (Ryan **) area is not accepting responsibility for the damages caused when they're insured backed into my truck in a strip-mall parking lot on December 23rd. I am convinced that Progressive and this agent are pushing me back to make the claim against my own insurer due to the simple fact that no police report was filed. There is no proof or witness that can be called against them on this so they simply refuse to do the honest and honorable thing which is to pay for the damages. There was no debate as to the cause of the accident.

The agent (Ryan **) would not state that the insured (Angela **) denied backing into my vehicle. He would only say that her statement did not exactly match my statement regarding the incident. Now I'm no expert in these matters and certainly it was a mistake to not have the police come. I probably made other mistakes of oversight too but I naively believed that a nationally recognized insurance company like Progressive would not resort to this sort of underhanded measure to keep from paying a few hundred dollars to fix my truck. I would and will be very wary of ever doing business with Progressive. I do not believe them to be an organization built on ethics.

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Progressive Auto Insurance Rating:
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1.3 out of 5, based on 38 ratings and
121 reviews & complaints.
Contact Information:
Progressive Auto Insurance
6300 Wilson Mills Road
Mayfield Village, OH 44143
440-461-5000 (ph)
www.progressive.com
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