Publix

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2.7 out of 5, based on 7 ratings and
17 reviews & complaints.

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Swindled
Posted by on
Rating: 1/51
MARIETTA, GEORGIA -- I presented a new prescription to the gentleman behind the counter at store 0122 and informed him I was self pay. In other words, I have no insurance. The prescription was for 90 pills and 3 refills. I asked the gentleman if he could price that for me and was told it would be 26.95. Because I had just given him a new prescription with 90 pills clearly written on it I assumed he was giving me a price for the 90 pill prescription. When I got home I noticed that there were only 30 pills with 5 refills but I still paid 26.95.

I called the Pharmacy to verify the Rx was for 90 pills with refills. They confirmed that for me but still never explained why they only gave me 30 pills and the quote they give was for the 30 instead of the 90 as the prescription was written. I informed that their competition across the street, Kroger filled the same prescription for me for 9.17. A 90 pill Rx with them has always been 27.51. Then I was informed that I could not bring the Rx back per Federal law and that they would be happy to transfer the Rx to Kroger. Are you kidding?

I presented a new Rx to you with 90 clearly written in it. You quoted 26.95 and so I assumed that was for 90 pills. It was cheaper than Kroger and so I said OK. Never again! I'll not go back to Publix's to have another Rx filled. You charged me 3 times what the Kroger has charged me for years. I stopped at your pharmacy only because I buy my groceries there and thought I try to centralize my shopping and Rx needs. Who ever really takes their prescription bottles out of the bag before you leave the pharmacy? No one I know. Terrible customer service.
     
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Customer being towed
Posted by on
Rating: 1/51
TREASURE ISLAND, FLORIDA -- Today my wife and I did our usual routine. We went over to Treasure Island Publix and parked outside on the corner. We always bring our 2 greyhounds with us and take them across the street for a quick bathroom break. Then we go inside Publix to buy Sunday dinner. It takes no more than 10-15 minutes for the dogs to finish. When we turned around headed back to our car it was pulled out across the street by a towing company (Prestage Towing). The driver must have pounced on our car as soon as he saw us go across the street. I asked the tow driver to please stop and he said if I had $50.00 cash and could produce it in 5 minutes he would stop. I ran inside Publix and spoke with the general manager. She told me they paged my license # on the loud speaker and when no one responded she ordered the tow. I explained we shop there almost every Sunday and bring the dogs for over 3 years. I asked her if she could help because I didn't have the $50.00 cash plus we had the dogs. She would not. Our car was towed with all my keys and the water for the dogs. We were so upset we forgot everything in the car. We were stranded for over a half an hour getting a ride and then paying $155.00 to get our car out of the towing yard. We noticed the tow driver hiding behind a large bush embankment waiting for people like us with dogs to go across to the park. He calls the manager and tells her there is a car he has been watching for a while what should he do? They know were not in the store but they go through the protocol by calling out the license # to cover themselves. Again, we were outside tops 15 minutes and our car was already on the tow truck which means Prestege Towing jumped on it and the Publix manager would not listen to "great customers" at all. What a horrible experience. Can you help us by telling our story? Michael & Sharon Karahalis [snip](Bay News Nine On Your Side)
     
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frak on 2012-08-12:
Perhaps next time you should go inside first to let the manager know your plans (with the dogs). As long as they know you'll be in soon, maybe they won't mind.
L on 2012-08-15:
Maybe bring your dogs to a park for a potty break before stopping to shop. Or one of you takes the dogs for a walk and the other goes into the store? Unfortunately, you were lucky for a long while before getting caught, but technically (not morally) you were in the wrong.
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For retail employees....5 things customers do that aggravate me.
Posted by on
So I'm doing some shopping in Publix this morning just picking up some odds and ends when I see something that really bothered me. A little kid around the age of maybe 4 or 5 was playing in the aisle and accidentally knocked some merchandise off the shelf onto the floor. The kid's mother sees this, grabs the child, and leaves the aisle to continue shopping, never bothering to even consider picking the stuff up off the floor that her kid just put there. Unbelievable. Just thought I would share, now onto my list.

5. Customer is just so important that they must do their entire register transaction while talking on their cell phone, never saying a word to the cashier. I especially hate when they take a pause from putting their items on the counter or delay paying because the phone conversation gets sticky or interesting.

4. Customer picks up an item off a shelf, looks at it, decides not to buy it, and puts it back any old place without any concern for those who have to pick up after them. Is it that difficult to put something back where you find it?

3. Customer makes a mess in the restroom. Its rude and its disgusting. Enough said.

2. Customer tries to buy cigarettes, but forgets ID. The cashier, in compliance with federal law, declines the sale, and the customer gives the cashier a hard time. People, if you look young and you want to buy cigarettes....you need to present ID, period. If you forget your ID, that is not the cashier's fault. Do not blame the help for your mistake.

1. Scum bag pays for his food order with food stamps. Right after proceeds to pay cash for a case of beer or carton of cigarettes. I will refrain from vulgarity, but that's the lowest form of retail scum I can think of. Like I would be completely embarrasssed and ashamed to do something like that. If anyone out there can rationalize doing this, please respond.
     
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Anonymous on 2010-08-01:
I try not to pay that much attention to other customers. Are you a Publix employee?
SaMoore on 2010-08-01:
As to #1... You asked for rationalization. I happen to know at least one individual whom receives food stamps for a legitimate disability. This person lives off of a stipend from disability and food stamps... This person paid their taxes for years and worked as long as was possible. Why should they not be able to make adult legal choices with the little cash they actually have? People qualify for food stamps for a variety of different reasons.
Helpful on 2010-08-01:
Informative. Good post Loving It.
Venice09 on 2010-08-01:
I was on your side one hundred percent until I read No. 1. It's not that I don't understand your feelings, but I lean more towards SaMoore's opinion on that one.
FlShopper on 2010-08-01:
I work in retail and there've been times when I refused to help a customer because she/he wouldn't get off the phone. we tell them to come back when they're ready. And I agree about the other stuff, too.
But I don't know about #1...if someone wants beer, and food stamps don't cover it, then what are they supposed to do? Why can't they buy beer? I don't understand what makes this person scum in your eyes.
Weedwhacked on 2010-08-01:
Should it be illegal for people who qualify for food stamps to drink beer or smoke? Have your state's representatives introduce a bill to make this a law. If not, don't worry about it, they're paying cash aren't they?
GenuineNerd on 2010-08-01:
That's why the USDA did away with paper food stamps...because some unscrupulous corner store owners would buy the food stamps for cash, usually 50-60 cents per dollar of food stamps. The cash was used for anything from soap and diapers to beer and cigarettes. Now, with the EBT cards, those same unscrupulous grocers are paying cash to the cardholders via the EBT terminals, and sending falsified information to the welfare/job and family services departments. And many of these corner stores do more business with alcoholic beverages and tobacco products than with food, and what little food they do carry is overpriced and possibly outdated. And there have been many such grocers who have been federally indicted for food stamp/EBT card fraud.
Anonymous on 2010-08-01:
I'm with Venice. I agreed with everyone of the first 4 but the last one the OP is way off base. Because a person is getting assistance means they aren't entitled to have a beer?? Should they also sell their car as that is a luxury item too? Should they be allowed to have cable tv or a tv at all? Come on, because someone receives monthly help does not prohibit them from enjoying an adult beverage. I suggest the OP rethinks this.
Clamshell on 2011-10-14:
To TheJudge.. shame shame shame.

Yeah, why should I, as a responsible tax paying citizen have to fund beer drinking, cable TV and free food - usually more expensive than I would buy on my budget.

Gov Give-aways are killing this country.

Clamshell



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Discriminated Against
Posted by on
GREER, SOUTH CAROLINA -- In April 2006, I was living in Greer, SC and I've been a long-time Publix customer and was thrilled they were in SC as I was from FL. In April 2006 I went into the local Publix (located at 411 The Pkwy Greer, SC 29650-4522). Being a disabled individual, I had my Service Animal with me. Upon entering the store, we headed to the rear for the meat department. We were there for less than 1 minute when the Manager came running up to me asking if "that" was a seeing-eye dog. I stated No, this is a Service Animal. The response received from the manager was that I had to leave the store with "that" dog. I told him it was against the law for him to force me to leave, the manager then responded that he didn't know what the laws were but we had to leave, it was a violation of health laws. I was too shocked and stunned, went home and dialed the corporate office. After many calls, I was promised by upper-level executives that I would receive a letter in the mail along with a gift card. Nothing was ever received. I did complain further which only got me a phone call from some idiot that left a message for me, not leaving his name or phone number. That was it. I forgave Publix because of the way my former store manager had treated me, always with respect.

Everything had been going well until this past Thursday when I went into my local Publix store (6001 N Nebraska Ave Tampa, FL 33604-6855). You know, when a store manager listens and takes the side of an employee over a customer, there is a defnite problem there. I am on food stamps. I purchased a bakery item the night before only to return it the next morning (before 9 a. m.). Leaving my wallet at home and not thinking that would be a problem, I went to return this baker item. The Customer Service Manager was called because the person behind the desk was unsure of what to do (regarding my food stamp credit). The CSM tried to push another identical cake off on me and when I continued to tell her I didn't like it, I asked for the store manager - getting NO WHERE with her. This CSM spoke in whispers to the store manager before he arrived to speak with me. His mind was already made up against me. This was on Thursday, April 22, I phoned Publix on Friday, April 23 advised of my trouble and stated I would like a phone call back from either a district or regional manager. Publix is not slow to respond and now I am so very sorry that I didn't file an ADA complaint in 2006. The CSM made a huge ordeal of the fact that I am on food stamps which the manager did too. I will not and do not need to shop at Publix. Once again, I am so very sorry I did not file an ADA complaint when the first discrimination took place in 2006. Think before you shop at Publix!
     
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They Shorted Me 30 Pills I Was Due 6 Control Substance
Posted by on
Rating: 1/51
OCALA, FLORIDA -- All I will say is that someone in that pharmacy took 30 of my control substance pills. if you take control substance before you leave that store and pay for them have them count the pills in front of you, once you leave there isn't a dang thing you can do. Someone in that pharmacy took them maybe a little at a time and but they used me to get what they stole back into stock---I assume a inventory was coming. I don't care what the ones who didn't do it or believe me or not but I just know that someone in that place stole them and Publix has to monitor better. They will be caught and when they are I hope I get to hear about it, especially the ones who snickered at me when I complained. They were the rude ones and I really used to like them.
     
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Place Order for Calypso Crunch Cookies
Posted by on
Rating: 5/51
NORTH AUGUSTA, SOUTH CAROLINA -- I had place an order for Publix delicious calypso crunch cookies on 10/9/12 for a baby shower event for the following Friday. The order was place that day by a female employee. The following day there had been changes with my work schedule that wouldn't allow me to pick up the order.

I call Publix back Wednesday to see if I could move my order from Friday to Thursday. The employee was nice and he insured me that it wouldn't be a problem to move the order a day ahead. I arrived at Publix Thursday afternoon close to 5 because that's the time I had given to pick the order up. The male employee didn't take long at all to assist me. He look for my order and there was no order for my cookies!!!I was so hurt because I promise everyone I will bring these for the babyshower. What made my experience so amazing Mrs Collins and the male employee in the bakery area went way beyond to make sure I was happy before I left the store. They had both offer to bake the cookies plus had given me their secure apologies. I didn't want them to bake the cookies only because it would have taken an hour for them to be ready. They had these beautiful petite fours in the bakery. Mrs Collins offer me to taste one of them. They were really good. Mrs Collins prepare petite fours for me in a nice clear tray to take to the babyshower.

I would definitely return back to store because of great secure customer service.
     
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onlooker on 2012-10-13:
This is really nice to read. Thank you for sharing your experience.
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Selective Service for Customers
Posted by on
Rating: 2/51
LEESBURG, GEORGIA -- I purchased my groceries at the store and they didn't offer to carry out
them to my car. I notice every woman was offer to carry out their groceries.

I pay the same amount for my purchase as they do. What is it with these stores and service to male customers. I had to get loud and request assistance with my purchase. I finally had someone carry my purchase to my car. Does Publix have a rule not to assist male customers. I guess they need to post a sign that says male customer cannot have assistance in carry out their purchase.
     
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FoDaddy19 on 2012-09-09:
The Food Lion where I do most of my shopping, doesn't offer that service period. The Kroger I sometimes frequent will do it if you ask for it. Another local chain, Martins, pretty must makes it almost manditory, I have to tell them, I can handle the herclean task of carrying a gallon of milk out to my car myself.

I would have to guess that the Publix's stance on it, is that many men may see it as somewhat emasculating to have someone else carry their grocceries for them. I could easily be wrong though.
Suzy on 2012-09-09:
Unless you are obviously too handicapped and frail appearing to carry your own purchases, most stores assume most males are able to and prefer to carry their own purchases. As the first poster said, it is probably assumed that many men would be offended at the offer to carry their bags to the car. I don't think it's anything personally against helping males as well as females, it's just the general mind set that many people assume men not to need the help women do. Discriminating yes, but I don't think it's personal.

On the opposite side, I am a female, getting older but still very capable of doing my own lifting and carrying and don't need any help getting around. I find it annoying that it is always assumed that I need help getting my groceries out to the car, even when it is a small purchase and even more annoying that it is the mindset that because I am an older female I must need help. But I don't take it personally and just let them know that I don't need the help. One of these days I may find myself in a position where I do and in that case I will either ask for it or take them up on it gratefully if it is offered. But as long as I am able to get my items in the grocery cart then it should be assumed I can get them out as well so I don't expect to be pestered with offers to do it for me and they should wait to be asked to help me.

If you need help, continue to ask as you have done this time and I'm sure Publix and many other places will be happy to assist you with carrying your items to your vehicle.
andbran on 2012-09-10:
in this day and age if you want help you have to ask for it. anyone offering to help you are long gone. I am also an older female and I take out my own groceries. this includes 12 packs of soda and 24 count water.
madconsumer on 2012-09-10:
I agree, it does sound discriminatory to offer carry out service to ONLY female shoppers.
uhuh on 2012-09-10:
They don't just offer it to female customers - my father is always offered carryout service when he shops at Publix. My fiance also gets asked if he would like carryout at Publix. So perhaps it is your location or just your perception. Are you a regular at this location and frequently turn down the service? Because eventually, if they get to know you and you are always saying no, they will just stop asking.
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Don't Buy Eclairs
Posted by on
Rating: 4/51
HUDSON, FLORIDA -- Eclairs--Fake ingredients. Try the chocolate on top. It looks wonderful, however, it is fake chocolate. See for yourself! The eclairs look so good but they are made with the worst ingredients ever and you can taste it in the cream filling, the chocolate icing and supposedly cream topping. They charge a quality price, too bad they use such inferior low quality and unhealthy fake ingredients. Buyer beware, of synthetic, cheap and junk ingredients made to look and taste like real foods but really just taking your money and faking you out. Try one and see for yourself and you will see how we are being duped. Shame on you Publix. If we can't trust you, who can we trust?
     
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GenuineNerd on 2012-04-04:
Sometimes, bakery items at supermarkets are trucked in from commercial baking plants rather than made in-house...especially if the eclairs or other baked goods come in a plastic clamshell package. The preservatives and other "fake" ingredients are used for a longer shelf life.
trmn8r on 2012-04-04:
The founder of Publix had in-store donut shops back in the 1940's.

That said, your complaint does not surprise me. It is a bit of work and quality ingredients to make a good eclair - I've done it at pastry school.

I won't even buy them at my local bakery, which makes them in-house. As GN said, another issue is the preservatives. Excellent advice GN!
andbran on 2012-04-04:
I don't even think herseys is real chocolate anymore
old fart on 2012-04-04:
Hershey's should be labeled "chocolate flavored"...
FoDaddy19 on 2012-04-05:
"fake" ingredients? So these things are made of warm thoughts and good intentions? Sorry for being pedantic.
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Incompetent Employees/Pharmacist
Posted by on
MIAMI, FLORIDA -- I dropped off my prescription the day before and they told me it would be ready the following morning. I went to pick it up at 4:00PM since I needed my insulin and my blood sugar was way out of control. After waiting for over 20 minutes since they were talking to another customer and the other 2 employees were just there ignoring the long line finally they tell me that only one of the prescription was ready, My insulin pen (that I needed STAT) was not ready and finally when they got around to it they told me I needed needles. I asked for the needles and I was informed that I needed a prescription. They should have told me that the night before. They had to call my doctor for a prescription. I could not wait any longer since my blood sugar was out of control. I left very upset and went to my doctor to get an insulin shot. This is not the first time I have problems with Publix at Lakes of the Meadows in Miami.
     
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Skye on 2012-01-13:
I think the op may have thought syringes came with the insulin, but that's just my guess.
Mrs. V on 2012-01-13:
Some Prefilled Insulin Pens come with the needles in the package. Most do not. The OP most likely thought, as Skye sugested, that this script did.
Anonymous on 2012-01-13:
I can see how this would be extremely aggravating. It is impossible for the pharmacist to know if you may already have a supply of syringes at home. It would have been nice if they had asked, though. Sometimes its just that one simple step that makes a difference between a satisfied or unhappy customer.
CowboyFan on 2012-01-13:
Buy syringes in bulk from canada without a prescription.
clutzycook on 2012-01-13:
With a disease like diabetes, it's important to get your scripts filled/refilled before you run out, otherwise you run the risk of having issues like this.
A1 Pharmacist on 2012-06-08:
You have reason to be upset but you should be upset with yourself not with the pharmacist. Pharmacists must follow the laws that govern their practice. This is just the way it is. I am really surprised that you were not educated by your physician as to what exactly you needed. If you did not understand what you were getting into you should always ask questions. The pharmacist probably thought that you had Syringes at home. Please, pharmacists cannot keep track of each patients inventory. This is your responsibility. Next time when you get a prescription, ask the doctor a few questions. He or she is not God. Do not be afraid of him or her
D on 2013-02-14:
You can purchase pen needles without a prescription, you just have to pay for them without insurance.
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Why I got out of retail...
Posted by on
So my wife has been an assistant manager for Publix super markets for several years, so as you can imagine I've heard many good "human interest" stories that cause me to laugh and shake my head. The latest one however kind of got to me so I thought I'd share it with everyone just to provide for some entertainment value.

The Publix she works at closes at 10 pm each day. The employees are usually there cleaning up and whatnot until about 10:45 before everyone goes home. So on a night she was closing the store, this couple knocks on the glass doors at 10:25 pm asking if they could very quickly grab a gallon of milk because they were out. Mind you this wasn't 10:00 or 10:01, this was almost a solid half hour after business hours. So being a compassionate person, my wife allows them into the store to make their purchase. The couple then decides to go shopping as though the store was open! They are walking up and down the aisles taking their time and slowly adding items to their basket. This goes on for 10 minutes when finally my wife tells them they must check out because the staff is ready to leave for the night. Well apparently this didn't sit well with these two because today she gets called into the office because the couple had called corporate, informing them that they felt "rushed" and "underappreciated" as customers. Of course I don't know the exact details of what they told corporate, but I'm willing to bet they didn't tell them they were in the store a half hour after closing.

Now anyone who knows me knows hell would freeze over before I would allow a customer into my store after business hours, regardless of their needs(which is why I couldn't work in retail). But being a kind person, my wife takes things like this pretty hard. Like I don't think I'd even have the nerve to ask employees to let me into their store after hours, let alone take my time and on top of all of it complain about them! Not that its my business, but I really hope the company doesn't give these people a gift card and make them feel like they were in the right, but unfortunately that is probably what will happen.
     
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trp2hevn on 2010-07-06:
Yeah, I wouldn't have let them in either. I'm betting there was a convenience store in the area that sells milk.
PepperElf on 2010-07-06:
next time, the couple needs to be told "NO"


also keep in mind, that the "customer" who wants to be let in after hours isn't always a customer. sometimes they're people looking at robbing the store.

or sometimes... as you now know ... they'll act like it's their god-given right to shop when you're closed. and if you're kind and let them in... they'll screw you over.

:-(
localgod on 2010-07-06:
"This job would be great if it wasn't for the customers!" - The "Clerks" Movie.
Anonymous on 2010-07-06:
HAHA @ "Clerks".
redmx3racer on 2010-07-06:
I think the saying no good deed goes unpunished comes into play in situations like this.
MRM on 2010-07-06:
I shall get the movie "Clerk" along with the movie "Brooklyn's Finest" which comes out today.
FlShopper on 2010-07-06:
I truly believe that a lot of people come into our store a few minutes before closing because that way they can leisurely walk through the store without the big crowds and they feel they can take their time. Some people are so inconsiderate, it makes my head spin.
Venice09 on 2010-07-06:
I know there are people who think that a store is technically open until the posted time and that customers should be let in right until the last minute, but this review is a good example why employees turn people away close to closing. There are just too many self-centered, inconsiderate people out there.

This review is VERY helpful.
spiderman2 on 2010-07-06:
Your wife put herself and everyone else in that store in danger by letting customers in after closing. They got lucky that night that the people were just ignorant and not dangerous.
Anonymous on 2010-07-06:
My father worked retail all his life and had no problem at all telling people "NO" after closing time. I've never heard of any harm to man or child of having to wait 8 hours for a gallon of milk
goduke on 2010-07-06:
I applaud your wife for doing what she thought was the right thing to do -- both in letting the folks in claiming they just needed 1 item, and then asking them to wrap it up because they were impacting her staff. Hopefully the good folks at Publix will understand her perspective on what happened and she doesn't end up in trouble because of either one (please let us know how that goes). It's regrettable that the individuals took advantage of her customer focus. Still, I'm betting that she's a darned good manager.
Weedwhacked on 2010-07-06:
I would have told them to go to the gas station for their milk. This is what happens when you bend the rules.
Anonymous on 2010-07-06:
Customers should take the "actual" closing time into account, when visiting any establishment. If it closes at 10:00pm, then you should head for the cashier 5-10 minutes prior to that time. Same with restaurants. Don't walk in a restaurant @ 9:55pm and order. By 9:55pm, you should already be finishing up your meal and paying the cashier or waitress.
Ytropious on 2010-07-06:
It's the same where I work, we close at a certain time but we are there much later cleaning. We almost always still have people in the store milling about long after the closing announcement was made. People have no respect for others. My time is my time, I have a family to get home to like everyone else. YOU being in the store after your designated time is taking time away from me. If it comes down to my needs or yours, call me selfish but my needs win every time. There are 24 hour places for a reason, go there. My managers would never have let someone in after closing.
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