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Publix - Not So Great!
Posted by Big Bubba on 12/19/2005
ORLANDO, FLORIDA -- Everyone rants and raves about how "GREAT" Publix is and how terrible the others are. Let me share a story: I go into a Publix (in Florida)..Store looks pretty good, until I get to the produce dept. What a joke! Romaine lettuce -Wilted, bag potatoes - Empty, bag of oranges - Moldy. Decided to just get some ice cream. Then I had to waited in the express lane (I was the tenth person - Yes! 10th.!!!) while the cashier tried to figure out was money was. Where is this great service everyone talks about?? I just put the ice cream back and went to Winn-Dixie. Sure, they have a few problems, but I got my fresh romaine and potatoes. And checked out at the service desk and was home in time for the game. You can keep Publix. They are not as good as you think.

     
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Posted by Anonymous on 2005-12-19:
Get your mind off of the "Rocky Road" ice cream and examine what you're buying!
Posted by Dr. Jeecheroo on 2005-12-19:
I totally agree. Publix sucks and is way too overpriced. People say they shop there for the quality, yet whenever I walk into Publix I get the same quality as from Wal-Mart.
Posted by ejack053824 on 2005-12-20:
Only time I shop at publix is when they have all the buy one get one free sales
Posted by Dr. Jeecheroo on 2005-12-20:
Did you know that Wal-Mart will honor any Buy 1 Get 1 Free sale (or buy 1 get 2 free sale) that any other grocery store advertises?
Posted by Jezzabell on 2006-01-04:
You are rite on! The produce sucks and the meats are overpriced and the bakery products are tasteless. The service used to be good but now its spotty at best. Im going to join Costco and shop once a week. I will make up the 35$ annual fee from Costco in one week with the savings on price.
Posted by just4Jack on 2007-11-27:

So that's why Publix has a 'No cameras' policy.

Being a writer snap shots of real settings can be useful. So there I was snapping my partners shopping in Publix when before I had taken a 2nd photograph a manager marched up and told me to stop.

I asked "Does public have something to hide - something to to be ashamed of?"

Publix is a bit 'pricey' that I did not see anything untoward in their new Sarasota US41 store. It all looked pretty good. Its seems from some of the posts here that Publix has reason to lacks confidence in its own stores. so they have a blanket ban on photographs just in case.

That's silly. People see with their eyes. And vote with their feet, and tell others in words. As an author I know that words can paint a far more gruesome picture than any camera. Read Steven King


I feel a short story coming on.



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Swindled
Posted by Fulpock on 06/22/2012
MARIETTA, GEORGIA -- I presented a new prescription to the gentleman behind the counter at store 0122 and informed him I was self pay. In other words, I have no insurance. The prescription was for 90 pills and 3 refills. I asked the gentleman if he could price that for me and was told it would be 26.95. Because I had just given him a new prescription with 90 pills clearly written on it I assumed he was giving me a price for the 90 pill prescription. When I got home I noticed that there were only 30 pills with 5 refills but I still paid 26.95.

I called the Pharmacy to verify the Rx was for 90 pills with refills. They confirmed that for me but still never explained why they only gave me 30 pills and the quote they give was for the 30 instead of the 90 as the prescription was written. I informed that their competition across the street, Kroger filled the same prescription for me for 9.17. A 90 pill Rx with them has always been 27.51. Then I was informed that I could not bring the Rx back per Federal law and that they would be happy to transfer the Rx to Kroger. Are you kidding?

I presented a new Rx to you with 90 clearly written in it. You quoted 26.95 and so I assumed that was for 90 pills. It was cheaper than Kroger and so I said OK. Never again! I'll not go back to Publix's to have another Rx filled. You charged me 3 times what the Kroger has charged me for years. I stopped at your pharmacy only because I buy my groceries there and thought I try to centralize my shopping and Rx needs. Who ever really takes their prescription bottles out of the bag before you leave the pharmacy? No one I know. Terrible customer service.
     
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For retail employees....5 things customers do that aggravate me.
Posted by Lovin it on 08/01/2010
So I'm doing some shopping in Publix this morning just picking up some odds and ends when I see something that really bothered me. A little kid around the age of maybe 4 or 5 was playing in the aisle and accidently knocked some merchandise off the shelf onto the floor. The kid's mother sees this, grabs the child, and leaves the aisle to continue shopping, never bothering to even consider picking the stuff up off the floor that her kid just put there. Unbelieveable. Just thought I would share, now onto my list.

5. Customer is just so important that they must do their entire register transaction while talking on their cell phone, never saying a word to the cashier. I especially hate when they take a pause from putting their items on the counter or delay paying because the phone conversation gets sticky or interesting.

4. Customer picks up an item off a shelf, looks at it, decides not to buy it, and puts it back any old place without any concern for those who have to pick up after them. Is it that difficult to put something back where you find it?

3. Customer makes a mess in the restroom. Its rude and its disgusting. Enough said.

2. Customer tries to buy cigarettes, but forgets ID. The cashier, in compliance with federal law, declines the sale, and the customer gives the cashier a hard time. People, if you look young and you want to buy cigarettes....you need to present ID, period. If you forget your ID, that is not the cashier's fault. Do not blame the help for your mistake.

1. Scum bag pays for his food order with food stamps. Right after proceeds to pay cash for a case of beer or carton of cigarettes. I will refrain from vulgarity, but thats the lowest form of retail scum I can think of. Like I would be completely embarrasssed and ashamed to do something like that. If anyone out there can rationalize doing this, please respond.
     
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Posted by Anonymous on 2010-08-01:
I try not to pay that much attention to other customers. Are you a Publix employee?
Posted by SaMoore on 2010-08-01:
As to #1... You asked for rationalization. I happen to know at least one individual whom receives food stamps for a legitimate disability. This person lives off of a stipend from disability and food stamps... This person paid their taxes for years and worked as long as was possible. Why should they not be able to make adult legal choices with the little cash they actually have? People qualify for food stamps for a variety of different reasons.
Posted by Helpful on 2010-08-01:
Informative. Good post Loving It.
Posted by Venice09 on 2010-08-01:
I was on your side one hundred percent until I read No. 1. It's not that I don't understand your feelings, but I lean more towards SaMoore's opinion on that one.
Posted by FlShopper on 2010-08-01:
I work in retail and there've been times when I refused to help a customer because she/he wouldn't get off the phone. we tell them to come back when they're ready. And I agree about the other stuff, too.
But I don't know about #1...if someone wants beer, and food stamps don't cover it, then what are they supposed to do? Why can't they buy beer? I don't understand what makes this person scum in your eyes.
Posted by Weedwhacked on 2010-08-01:
Should it be illegal for people who qualify for food stamps to drink beer or smoke? Have your state's representatives introduce a bill to make this a law. If not, don't worry about it, they're paying cash aren't they?
Posted by GenuineNerd on 2010-08-01:
That's why the USDA did away with paper food stamps...because some unscrupulous corner store owners would buy the food stamps for cash, usually 50-60 cents per dollar of food stamps. The cash was used for anything from soap and diapers to beer and cigarettes. Now, with the EBT cards, those same unscrupulous grocers are paying cash to the cardholders via the EBT terminals, and sending falsified information to the welfare/job and family services departments. And many of these corner stores do more business with alcoholic beverages and tobacco products than with food, and what little food they do carry is overpriced and possibly outdated. And there have been many such grocers who have been federally indicted for food stamp/EBT card fraud.
Posted by Anonymous on 2010-08-01:
I'm with Venice. I agreed with everyone of the first 4 but the last one the OP is way off base. Because a person is getting assistance means they aren't entitled to have a beer?? Should they also sell their car as that is a luxury item too? Should they be allowed to have cable tv or a tv at all? Come on, because someone receives monthly help does not prohibit them from enjoying an adult beverage. I suggest the OP rethinks this.
Posted by Clamshell on 2011-10-14:
To TheJudge.. shame shame shame.

Yeah, why should I, as a responsible tax paying citizen have to fund beer drinking, cable TV and free food - usually more expensive than I would buy on my budget.

Gov Give-aways are killing this country.

Clamshell



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They Shorted Me 30 Pills I Was Due 6 Control Substance
Posted by Carolinescott0324 on 04/13/2014
OCALA, FLORIDA -- All I will say is that someone in that pharmacy took 30 of my control substance pills. if you take control substance before you leave that store and pay for them have them count the pills in front of you, once you leave there isn't a dang thing you can do. Someone in that pharmacy took them maybe a little at a time and but they used me to get what they stole back into stock---I assume a inventory was coming. I don't care what the ones who didn't do it or believe me or not but I just know that someone in that place stole them and Publix has to monitor better. They will be caught and when they are I hope I get to hear about it, especially the ones who snickered at me when I complained. They were the rude ones and I really used to like them.

     
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Place Order for Calypso Crunch Cookies
Posted by Aprilryansmathis on 10/13/2012
NORTH AUGUSTA, SOUTH CAROLINA -- I had place an order for Publix delicious calypso crunch cookies on 10/9/12 for a baby shower event for the following Friday. The order was place that day by a female employee. The following day there had been changes with my work schedule that wouldn't allow me to pick up the order.

I call Publix back Wednesday to see if I could move my order from Friday to Thursday. The employee was nice and he insured me that it wouldn't be a problem to move the order a day ahead. I arrived at Publix Thursday afternoon close to 5 because that's the time I had given to pick the order up. The male employee didn't take long at all to assist me. He look for my order and there was no order for my cookies!!!I was so hurt because I promise everyone I will bring these for the babyshower. What made my experience so amazing Mrs Collins and the male employee in the bakery area went way beyond to make sure I was happy before I left the store. They had both offer to bake the cookies plus had given me their secure apologies. I didn't want them to bake the cookies only because it would have taken an hour for them to be ready. They had these beautiful petite fours in the bakery. Mrs Collins offer me to taste one of them. They were really good. Mrs Collins prepare petite fours for me in a nice clear tray to take to the babyshower.

I would definitely return back to store because of great secure customer service.
     
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Posted by onlooker on 2012-10-13:
This is really nice to read. Thank you for sharing your experience.
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Selective Service for Customers
Posted by Usnfsu1212 on 09/09/2012
LEESBURG, GEORGIA -- I purchased my groceries at the store and they didn't offer to carry out
them to my car. I notice every woman was offer to carry out their groceries.

I pay the same amount for my purchase as they do. What is it with these stores and service to male customers. I had to get loud and request assistance with my purchase. I finally had someone carry my purchase to my car. Does Publix have a rule not to assist male customers. I guess they need to post a sign that says male customer cannot have assistance in carry out their purchase.
     
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Posted by FoDaddy19 on 2012-09-09:
The Food Lion where I do most of my shopping, doesn't offer that service period. The Kroger I sometimes frequent will do it if you ask for it. Another local chain, Martins, pretty must makes it almost manditory, I have to tell them, I can handle the herclean task of carrying a gallon of milk out to my car myself.

I would have to guess that the Publix's stance on it, is that many men may see it as somewhat emasculating to have someone else carry their grocceries for them. I could easily be wrong though.
Posted by Suzy on 2012-09-09:
Unless you are obviously too handicapped and frail appearing to carry your own purchases, most stores assume most males are able to and prefer to carry their own purchases. As the first poster said, it is probably assumed that many men would be offended at the offer to carry their bags to the car. I don't think it's anything personally against helping males as well as females, it's just the general mind set that many people assume men not to need the help women do. Discriminating yes, but I don't think it's personal.

On the opposite side, I am a female, getting older but still very capable of doing my own lifting and carrying and don't need any help getting around. I find it annoying that it is always assumed that I need help getting my groceries out to the car, even when it is a small purchase and even more annoying that it is the mindset that because I am an older female I must need help. But I don't take it personally and just let them know that I don't need the help. One of these days I may find myself in a position where I do and in that case I will either ask for it or take them up on it gratefully if it is offered. But as long as I am able to get my items in the grocery cart then it should be assumed I can get them out as well so I don't expect to be pestered with offers to do it for me and they should wait to be asked to help me.

If you need help, continue to ask as you have done this time and I'm sure Publix and many other places will be happy to assist you with carrying your items to your vehicle.
Posted by andbran on 2012-09-10:
in this day and age if you want help you have to ask for it. anyone offering to help you are long gone. i am also an older female and i take out my own groceries. this includes 12 packs of soda and 24 count water.
Posted by madconsumer on 2012-09-10:
i agree, it does sound discriminatory to offer carry out service to ONLY female shoppers.
Posted by uhuh on 2012-09-10:
They don't just offer it to female customers - my father is always offered carryout service when he shops at Publix. My fiance also gets asked if he would like carryout at Publix. So perhaps it is your location or just your perception. Are you a regular at this location and frequently turn down the service? Because eventually, if they get to know you and you are always saying no, they will just stop asking.
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Are You That Miserable
Posted by Simon520 on 08/19/2012
CLARKSVILLE, TENNESSEE -- I can't believe that people have such a terrible life that they have nothing better to do than complain about their shopping experiences online. Have they never had a bad day at work and how would they like it if someone wrote about them..please...Coments should be addressed to the person who has caused this person to blow a gasket. This is just an opinion of my own and thought I'd get it out there for who ever reads these things.
     
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Posted by clutzycook on 2012-08-19:
You can probably chalk the occasional less than stellar experience up to someone's bad day, but if you look through this website, you can see that some stores/companies receive complaint after complaint from multiple people across the country. That probably cannot be explained away by someone getting up on the wrong side of the bed.
Posted by radar1857 on 2012-08-19:
I agree with clutzycook. Most companies are honest and decent. However, there are companies out there that will do anything to turn a profit. Without websites like this one, some will take advantage of consumers. The only way to keep checks and balances in the marketplace is for consumers to vent and let others know about their experiences and let them decide if they want to do business with certain businesses or not. It's not that people have nothing better to do. I believe it's any consumers right to let the public know how they are being ripped off or how they're being treated by the "bad apples". I personally like to read these reviews and decide if I want to do business with companies that treat consumers unfairly.
Posted by trmn8r on 2012-08-19:
I'm curious about the motivation of your complaint.

You could level the same criticism at most every critical consumer feedback comment online, couldn't you? U-Haul, Verizon, Burger King, Staples, Toshiba, Dell, Dell, Dell, Home Depot, etc etc.

Can you imagine what it would be like if all the complaints against companies were of the form:

"I was in Lowes, looking for plumbing supplies, and I was already upset because my daughter's teacher gave her a D on a paper. This made me more susceptible to a short fuse, and I got upset because there was no CSR available, and argued with the manager about the poor customer service. I want my daughter's teacher fired."
Posted by Laurella on 2012-08-19:
More people will take the time to post a complaint rather than a compliment.
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Customer being towed
Posted by Mkaraha1 on 08/12/2012
TREASURE ISLAND, FLORIDA -- Today my wife and I did our usual routine. We went over to Treasure Island Publix and parked outside on the corner. We always bring our 2 greyhounds with us and take them across the street for a quick bathroom break. Then we go inside Publix to buy Sunday dinner. It takes no more than 10-15 minutes for the dogs to finish. When we turned around headed back to our car it was pulled out across the street by a towing company (Prestage Towing). The driver must have pounced on our car as soon as he saw us go across the street. I asked the tow driver to please stop and he said if I had $50.00 cash and could produce it in 5 minutes he would stop. I ran inside Publix and spoke with the general manager. She told me they paged my license # on the loud speaker and when no one responded she ordered the tow. I explained we shop there almost every Sunday and bring the dogs for over 3 years. I asked her if she could help because I didn't have the $50.00 cash plus we had the dogs. She would not. Our car was towed with all my keys and the water for the dogs. We were so upset we forgot everything in the car. We were stranded for over a half an hour getting a ride and then paying $155.00 to get our car out of the towing yard. We noticed the tow driver hiding behind a large bush embankment waiting for people like us with dogs to go across to the park. He calls the manager and tells her there is a car he has been watching for awhile what should he do? They know were not in the store but they go through the protocol by calling out the license # to cover them selves. Again, we were outside tops 15 minutes and our car was already on the tow truck which means Prestege Towing jumped on it and the Publix manager would not listen to "great customers" at all. What a horrible experience. Can you help us by telling our story? Michael & Sharon Karahalis [snip](Bay News Nine On Your Side)

     
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Posted by frak on 2012-08-12:
Perhaps next time you should go inside first to let the manager know your plans (with the dogs). As long as they know you'll be in soon, maybe they won't mind.
Posted by L on 2012-08-15:
Maybe bring your dogs to a park for a potty break before stopping to shop. Or one of you takes the dogs for a walk and the other goes into the store? Unfortunately, you were lucky for a long while before getting caught, but technically (not morally) you were in the wrong.
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Don't Buy Eclairs
Posted by Jdonnelly6 on 04/04/2012
HUDSON, FLORIDA -- Eclairs--Fake ingredients. Try the chocolate on top. It looks wonderful, however, it is fake chocolate. See for yourself! The eclairs look so good but they are made with the worst ingredients ever and you can taste it in the cream filling, the chocolate icing and supposedly cream topping. They charge a quality price, too bad they use such inferior low quality and unhealthy fake ingredients. Buyer beware, of synthetic, cheap and junk ingredients made to look and taste like real foods but really just taking your money and faking you out. Try one and see for yourself and you will see how we are being duped. Shame on you Publix. If we can't trust you, who can we trust?
     
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Posted by GenuineNerd on 2012-04-04:
Sometimes, bakery items at supermarkets are trucked in from commercial baking plants rather then made in-house...especially if the eclairs or other baked goods come in a plastic clamshell package. The preservatives and other "fake" ingredients are used for a longer shelf life.
Posted by trmn8r on 2012-04-04:
The founder of Publix had in-store donut shops back in the 1940's.

That said, your complaint does not surprise me. It is a bit of work and quality ingredients to make a good eclair - I've done it at pastry school.

I won't even buy them at my local bakery, which makes them in-house. As GN said, another issue is the preservatives. Excellent advice GN!
Posted by andbran on 2012-04-04:
i dont even think herseys is real chocolate anymore
Posted by old fart on 2012-04-04:
Hershey's should be labeled "chocolate flavored"...
Posted by FoDaddy19 on 2012-04-05:
"fake" ingredients? So these things are made of warm thoughts and good intentions? Sorry for being pedantic.
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Incompetent Employees/Pharmacist
Posted by Caribmedinc on 01/13/2012
MIAMI, FLORIDA -- I dropped off my prescription the day before and they told me it would be ready the following morning. I went to pick it up at 4:00PM since I needed my insulin and my blood sugar was way out of control. After waiting for over 20 minutes since they were talking to another customer and the other 2 employees were just there ignoring the long line finally they tell me that only one of the prescription was ready, My insulin pen (that I needed STAT) was not ready and finally when they got around to it they told me I needed needles. I asked for the needles and I was informed that I needed a prescription. They should have told me that the night before. They had to call my doctor for a prescription. I could not wait any longer since my blood sugar was out of control. I left very upset and went to my doctor to get an insulin shot. This is not the first time I have problems with Publix at Lakes of the Meadows in Miami.
     
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Posted by Skye on 2012-01-13:
I think the op may have thought syringes came with the insulin, but that's just my guess.
Posted by Mrs. V on 2012-01-13:
Some Prefilled Insulin Pens come with the needles in the package. Most do not. The OP most likely thought, as Skye sugested, that this script did.
Posted by Anonymous on 2012-01-13:
I can see how this would be extremely aggravating. It is impossible for the pharmacist to know if you may already have a supply of syringes at home. It would have been nice if they had asked, though. Sometimes its just that one simple step that makes a difference between a satisfied or unhappy customer.
Posted by CowboyFan on 2012-01-13:
Buy syringes in bulk from canada without a prescription.
Posted by clutzycook on 2012-01-13:
With a disease like diabetes, it's important to get your scripts filled/refilled before you run out, otherwise you run the risk of having issues like this.
Posted by A1 Pharmacist on 2012-06-08:
You have reason to be upset but you should be upset with yourself not with the pharmacist. Pharmacists must follow the laws that govern their practice. This is just the way it is. I am really surprised that you were not educated by your physician as to what exactly you needed. If you did not understand what you were getting into you should always ask questions. The pharmacist probably thought that you had Syringes at home. Please, pharmacists cannot keep track of each patients inventory. This is your responsibility. Next time when you get a prescription, ask the doctor a few questions. He or she is not God. Do not be afraid of him or her
Posted by D on 2013-02-14:
You can purchase pen needles without a prescription, you just have to pay for them without insurance.
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