Publix Consumer Reviews - Page 2

So I'm doing some shopping in Publix this morning just picking up some odds and ends when I see something that really bothered me. A little kid around the age of maybe 4 or 5 was playing in the aisle and accidentally knocked some merchandise off the shelf onto the floor. The kid's mother sees this, grabs the child, and leaves the aisle to continue shopping, never bothering to even consider picking the stuff up off the floor that her kid just put there. Unbelievable. Just thought I would share, now onto my list.

Customer is just so important that they must do their entire register transaction while talking on their cell phone, never saying a word to the cashier. I especially hate when they take a pause from putting their items on the counter or delay paying because the phone conversation gets sticky or interesting. Customer picks up an item off a shelf, looks at it, decides not to buy it, and puts it back any old place without any concern for those who have to pick up after them. Is it that difficult to put something back where you find it?

Customer makes a mess in the restroom. It's rude and it's disgusting. Enough said. Customer tries to buy cigarettes, but forgets ID. The cashier, in compliance with federal law, declines the sale, and the customer gives the cashier a hard time. People, if you look young and you want to buy cigarettes you need to present ID, period. If you forget your ID, that is not the cashier's fault. Do not blame the help for your mistake.

Scumbag pays for his food order with food stamps. Right after proceeds to pay cash for a case of beer or carton of cigarettes. I will refrain from vulgarity, but that's the lowest form of retail scum I can think of. Like I would be completely embarrassed and ashamed to do something like that. If anyone out there can rationalize doing this, please respond.

So my wife has been an assistant manager for Publix Super Markets for several years, so as you can imagine I've heard many good "human interest" stories that cause me to laugh and shake my head. The latest one however kind of got to me so I thought I'd share it with everyone just to provide for some entertainment value.

The Publix she works at closes at 10 pm each day. The employees are usually there cleaning up and whatnot until about 10:45 before everyone goes home. So on a night she was closing the store, this couple knocks on the glass doors at 10:25 pm asking if they could very quickly grab a gallon of milk because they were out. Mind you this wasn't 10:00 or 10:01, this was almost a solid half hour after business hours. So being a compassionate person, my wife allows them into the store to make their purchase. The couple then decides to go shopping as though the store was open!

They are walking up and down the aisles taking their time and slowly adding items to their basket. This goes on for 10 minutes when finally my wife tells them they must check out because the staff is ready to leave for the night. Well apparently this didn't sit well with these two because today she gets called into the office because the couple had called corporate, informing them that they felt "rushed" and "under-appreciated" as customers. Of course I don't know the exact details of what they told corporate, but I'm willing to bet they didn't tell them they were in the store a half hour after closing.

Now anyone who knows me knows hell would freeze over before I would allow a customer into my store after business hours, regardless of their needs (which is why I couldn't work in retail). But being a kind person, my wife takes things like this pretty hard.

Like I don't think I'd even have the nerve to ask employees to let me into their store after hours, let alone take my time and on top of all of it complain about them! Not that it's my business, but I really hope the company doesn't give these people a gift card and make them feel like they were in the right, but unfortunately that is probably what will happen.

OCALA, FLORIDA -- All I will say is that someone in that pharmacy took 30 of my control substance pills. If you take control substance before you leave that store and pay for them have them count the pills in front of you. Once you leave there isn't a dang thing you can do. Someone in that pharmacy took them maybe a little at a time and but they used me to get what they stole back into stock--I assume a inventory was coming.

I don't care what the ones who didn't do it or believe me or not but I just know that someone in that place stole them and Publix has to monitor better. They will be caught and when they are I hope I get to hear about it, especially the ones who snickered at me when I complained. They were the rude ones and I really used to like them.

ORLANDO, FLORIDA -- Everyone rants and raves about how "GREAT" Publix is and how terrible the others are. Let me share a story: I go into a Publix (in Florida). Store looks pretty good until I get to the produce dept. What a joke! Romaine lettuce -Wilted, bag potatoes - Empty, bag of oranges - Moldy. Decided to just get some ice cream. Then I had to waited in the express lane (I was the tenth person - Yes! 10th!!!) while the cashier tried to figure out was money was.

Where is this great service everyone talks about?? I just put the ice cream back and went to Winn-Dixie. Sure, they have a few problems, but I got my fresh romaine and potatoes. And checked out at the service desk and was home in time for the game. You can keep Publix. They are not as good as you think.

NORTH AUGUSTA, SOUTH CAROLINA -- I had place an order for Publix delicious calypso crunch cookies on 10/9/12 for a baby shower event for the following Friday. The order was place that day by a female employee. The following day there had been changes with my work schedule that wouldn't allow me to pick up the order. I call Publix back Wednesday to see if I could move my order from Friday to Thursday. The employee was nice and he assured me that it wouldn't be a problem to move the order a day ahead.

I arrived at Publix Thursday afternoon close to 5 because that's the time I had given to pick the order up. The male employee didn't take long at all to assist me. He look for my order and there was no order for my cookies!!! I was so hurt because I promise everyone I will bring these for the baby shower. What made my experience so amazing Mrs. ** and the male employee in the bakery area went way beyond to make sure I was happy before I left the store. They had both offer to bake the cookies plus had given me their secure apologies.

I didn't want them to bake the cookies only because it would have taken an hour for them to be ready. They had these beautiful petite fours in the bakery. Mrs. ** offer me to taste one of them. They were really good. Mrs. ** prepare petite fours for me in a nice clear tray to take to the baby shower. I would definitely return back to store because of great, secure customer service.

LEESBURG, GEORGIA -- I purchased my groceries at the store and they didn't offer to carry out them to my car. I notice every woman was offer to carry out their groceries. I pay the same amount for my purchase as they do. What is it with these stores and service to male customers. I had to get loud and request assistance with my purchase. I finally had someone carry my purchase to my car. Does Publix have a rule not to assist male customers. I guess they need to post a sign that says male customer cannot have assistance in carry out their purchase.

HUDSON, FLORIDA -- Eclairs--Fake ingredients. Try the chocolate on top. It looks wonderful, however, it is fake chocolate. See for yourself! The eclairs look so good but they are made with the worst ingredients ever and you can taste it in the cream filling, the chocolate icing and supposedly cream topping. They charge a quality price, too bad they use such inferior low quality and unhealthy fake ingredients. Buyer beware, of synthetic, cheap and junk ingredients made to look and taste like real foods but really just taking your money and faking you out. Try one and see for yourself and you will see how we are being duped. Shame on you Publix. If we can't trust you, who can we trust?

MIAMI, FLORIDA -- I dropped off my prescription the day before and they told me it would be ready the following morning. I went to pick it up at 4:00 PM since I needed my insulin and my blood sugar was way out of control. After waiting for over 20 minutes since they were talking to another customer and the other 2 employees were just there ignoring the long line finally they tell me that only one of the prescription was ready.

My insulin pen (that I needed STAT) was not ready and finally when they got around to it they told me I needed needles. I asked for the needles and I was informed that I needed a prescription. They should have told me that the night before. They had to call my doctor for a prescription. I could not wait any longer since my blood sugar was out of control. I left very upset and went to my doctor to get an insulin shot. This is not the first time I have problems with Publix at Lakes of the Meadows in Miami.

DELRAY BEACH, FLORIDA -- I am sick and tired of the lack of service at the checkout stand, especially at the Publix in Delray on Federal hwy. Almost without exception, the cashiers act as if they were given a choice. You can spend the rest of your life in prison, without the chance of Parole, or you can work at Publix as a cashier. Once you make that choice, there is no going back. Most seem to regret the awful choice they made.

I know, I could shop elsewhere, but I have memorized the locations of the items I purchase and it is a convenient location for me. I just wish that I didn't have to endure a conversation between the cashier and bagger, usually in Creole, unless Publix could train them to talk and scan at the same time and to maybe say thank you for vacuuming out my wallet to make their payroll.

WARNER ROBINS, GEORGIA -- The Publix store in Warner Robins (2 of them) and the one in Perry (brand new) have terrible produce sections. The romaine lettuce, not only is very dirty, but most of it is wilted and spoiled. Same for the fresh green beans. Most of the time there is still mud left of the green beans. Their fruits are old and either moldy or mushy. Publix used to be the best grocery store in town; however, that has changed drastically since the economic downswing.

To make matters worse, our local Publix has started their penny item on Wednesday's now starting on 06 January 2010. But, there's a catch. You must either subscribe, or buy the Wednesday copy of the Macon Telegraph to get the coupon.... no exceptions I was told today. This is not fair to those of us who do not subscribe to, or want to buy a Macon Telegraph. Why would I want to spend $1.00 for a paper to get a penny item at Publix. Doesn't make a lot of sense.

When I questioned Publix employees about this, I got my usual response. Corporate office said it had to be a coupon from the Macon Telegraph and no exceptions to get the penny item. All I can say, is Bye Bye Publix. There's too much competition out there for me to play games.