Publix - Page 2

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2.7 out of 5, based on 7 ratings and
17 reviews & complaints.

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Are You That Miserable
Posted by on
Rating: 5/51
CLARKSVILLE, TENNESSEE -- I can't believe that people have such a terrible life that they have nothing better to do than complain about their shopping experiences online. Have they never had a bad day at work and how would they like it if someone wrote about them..please...Coments should be addressed to the person who has caused this person to blow a gasket. This is just an opinion of my own and thought I'd get it out there for whom ever reads these things.
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clutzycook on 08/19/2012:
You can probably chalk the occasional less than stellar experience up to someone's bad day, but if you look through this website, you can see that some stores/companies receive complaint after complaint from multiple people across the country. That probably cannot be explained away by someone getting up on the wrong side of the bed.
radar1857 on 08/19/2012:
I agree with clutzycook. Most companies are honest and decent. However, there are companies out there that will do anything to turn a profit. Without websites like this one, some will take advantage of consumers. The only way to keep checks and balances in the marketplace is for consumers to vent and let others know about their experiences and let them decide if they want to do business with certain businesses or not. It's not that people have nothing better to do. I believe it's any consumers right to let the public know how they are being ripped off or how they're being treated by the "bad apples". I personally like to read these reviews and decide if I want to do business with companies that treat consumers unfairly.
trmn8r on 08/19/2012:
I'm curious about the motivation of your complaint.

You could level the same criticism at most every critical consumer feedback comment online, couldn't you? U-Haul, Verizon, Burger King, Staples, Toshiba, Dell, Dell, Dell, Home Depot, etc etc.

Can you imagine what it would be like if all the complaints against companies were of the form:

"I was in Lowes, looking for plumbing supplies, and I was already upset because my daughter's teacher gave her a D on a paper. This made me more susceptible to a short fuse, and I got upset because there was no CSR available, and argued with the manager about the poor customer service. I want my daughter's teacher fired."
Laurella on 08/19/2012:
More people will take the time to post a complaint rather than a compliment.
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Posted on
OALM COAST, FLORIDA -- I have been buying fish for many years and I think its horrible the price of your flounder. It was $11.99 then went to 12.99 then went to 13.99 now it is 14.99 which is outrageous.
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Alain on 11/11/2011:
Looks like flounder is going anywhere from $10 to $15 per pound right now. I did see a lower price at and were higher and a lot of sites had posted prices of "market value" generally indicating a fluctuating and higher price.
Alain on 11/11/2011:
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Cashiers at Publix
Posted by on
DELRAY BEACH, FLORIDA -- I am sick and tired of the lack of service at the checkout stand, especially at the Publix in Delray on Federal hwy. Almost without exception, the cashiers act as if they were given a choice. You can spend the rest of your life in prison, without the chance of Parole, or you can work at Publix as a cashier. Once you make that choice, there is no going back. Most seem to regret the awful choice they made. I know, I could shop elsewhere, but I have memorized the locations of the items I purchase and It is a convenient location for me. I just wish that I didn't have to endure a conversation between the cashier and bagger, usually in Creole, unless Publix could train them to talk and scan at the same time and to maybe say thank you for vacuuming out my wallet to make their payroll.
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Inat on 03/16/2010:
I don't expect much customer service from any grocery cashier - however, one of my biggest pet peeves is when they are carrying on a conversation with another employee while 'serving' me... it is really irritating
momsey on 03/16/2010:
I run into this at my local grocery store as well. There are many times that my entire transaction occurs without one word being uttered from the cashier. Not a hi, or hello, or how are you. That drives me nuts!!!
Inat on 03/16/2010:
how about when you swipe your credit card, choose 'credit' and it says 'waiting on cashier..." but they are too busy chatting?
yoke on 03/16/2010:
When I get a cashier that refuses to acknowledge me I make sure at the end I always say really loud your welcome and you have a nice day too. It throws them for a loop.
Anonymous on 03/16/2010:
I'll get some unhappy high school kid that'd rather be out with his/her buddies instead of at a job... and I'll start in with a "hi, how're you doing?" Of course, they look at me like I just dropped in from Mars. I get a little small talk started and end it with a "have a great day." If that doesn't perk them up to be friendly to the next customer, they're a lost cause.
momsey on 03/16/2010:
yoke, I do the same thing!
FloridaLizardQueen on 01/05/2011:
It's very rude for employees to speak to each other in front of customers in a language that customers do not understand. That shows poor customer service and it causes uneasiness as the employees might be trash-talking the customer without the customer knowing it. Where I work, the manager requires all employees to speak English for this very reason.
FlShopper on 01/05/2011:
Have you spoken to the manager about this? There are maybe 4 or 5 Publix supermarkets around my home that I frequent. While some people may be inherently more friendly than others, I've never experienced the rudeness that you describe. Hopefully it is limited to your area.
I think Publix is great.
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Publix Going Downhill
Posted by on
WARNER ROBINS, GEORGIA -- The Publix store in Warner Robins (2 of them) and the one in Perry (brand new) have terrible produce sections. The romaine lettuce, not only is very dirty, but most of it is wilted and spoiled. Same for the fresh green beans. Most of the time there is still mud left of the green beans. Their fruits are old and either moldy or mushy.

Publix used to be the best grocery store in town; however, that has changed drastically since the economic down swing.

To make matters worse, our local Publix has started their penny item on Wednesday's now starting on 06 January 2010. But, there's a catch. You must either suscribe, or buy the Wednesday copy of the Macon Telegraph to get the coupon . . . . no exceptions I was told today. This is not fair to those of us who do not suscribe to, or want to buy a Macon Telegraph. Why would I want to spend $1.00 for a paper to get a penny item at Publix. Doesn't make a lot of sense.

When I questioned Publix employees about this, I got my usual response. Corporate office said it had to be a coupon from the Macon Telegraph and no exceptions to get the penny item.

All I can say, is Bye Bye Publix. There's too much competition out there for me to play games.
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bargod on 01/05/2010:
Since you are posting on My 3 cents we now require that you give us 3 penny coupons from the Macon Telegraph.
Hugh_Jorgen on 01/05/2010:
Your store must have a bad produce manager - the Publix near me has excellent produce. Bring your concerns to the store manager - he might not be fully aware what is going on in that department.
karleebarlee on 01/05/2010:
for such a good coupon, there are going to be some conditions. I don't think it's that big of a deal. flip through the paper and if it's an item that you really want, it's probably worth the dollar to buy the paper and get the coupon.
HIldawins on 11/02/2011:
Our new Watson Blvd. Publix is the best - you need to see the produce at Kroger, my last head of iceburg lettuce was rusty rotten from the inside out. I took pictures to show them, now if only I had taken the rotten oranges to them for a refund. My produce only comes from Publix - Kroger doesn't get the fresh part at all. As for the penny item you don't need it, and that doesn't make the store "awful", a policy is a policy - and I even have a mom that gets the telegraph, she can never find the coupon anyway!
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Taking the G out of ORGANIC
Posted by on
SARASOTA, FLORIDA -- I like to feed my family organics. I go to a bunch of different stores to get what I need since no one store has it all. I used to buy some organic produce at Publix and I tend to check out the packaging because I want to also be aware of my footprint on the planet. Lo and Behold Publix has suddenly been selling organic produce - wrapped in thick plastic, individual pieces, and it's the kind of stuff you have to HEAT to seal. So umm...what is leaching into the produce? How am I supposed to recycle that stuff?

On the Greenwise page they talk about the best containers to use - glass first, and plastic wrap is the LEAST favored but they wrap their ORGANIC (G is for GREEN in my book) in plastic wrap! What is up with that???
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Anonymous on 04/17/2009:
So should they package the lettuce in GLASS thus making the product heavier to ship and so on?
Footprint? My Spongebob!
Principissa on 04/17/2009:
LOL zz.

I actually read somewhere that some organic foods (produce) is actually worse than its regular counterpart and three times the price. The best organic produce you can get will be at your local farmers market. I trust nothing at a store to be actually organic. Ever. If I don't know who grew it, I don't believe it's organic.
Ponie on 04/17/2009:
Organic, shmorganic! I'll take the fertilizers they put on non-organic food any day. This time of year in MI, just take a drive out into the country--but keep your windows closed or you'll gag. Bet Old Fart in Saginaw knows what I'm talking about. :) Just thinking of eating the produce after its been covered with that 'stuff,' makes me want to upchuck.
Principissa on 04/17/2009:
It's the same down here where I live Ponie. There are certain roads you DON'T want to go down even with the windows up. But then again in a month or so we'll all be eating fresh watermelons, cantaloupes, berries, and peaches. YUM!!
BokiBean on 04/17/2009:
The terms "organic" and "giant food chain" do not go together.
jktshff1 on 04/17/2009:
I was raised farming and have had a garden for 40 yrs, no chemicals. Same with the yard, no chemicals. I eat organic when I can, but don't go out of the way to do it. Am I "green?", not really putting 1-2000 miles a week on the car, putting a lot of extra lead in the environment shooting, but I do what I can.
Principissa on 04/17/2009:
This is my first year at attempting an actual veggie garden. I'm mainly herbs and flowers, but I've got sprouts growing in our peat pots. We've got tomatoes, cucumbers, and strawberries. If I succeed this year, next year we will have broccoli, green beans, eggplant, and broccoli rabe.
Anonymous on 04/17/2009:
Take the ic off the organ too.
Anonymous on 04/17/2009:
What C2O?
old fart on 04/17/2009:
Ponie... you got that right!
If I have to sterilize my veggies because I could get some $hitty disease, I don't need to eat it...
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Publix has poor customer service and spoiled food
Posted by on
WATKINSVILLE, GEORGIA -- Organic produce is never fresh. The organic salad is sold on the expiration date. I have purchased tangerines that were rotten. Publix Greenwise milk of often not as fresh as it should be. Because of its location and convince, I opted to shop there anyway for other items. Today, their customer service department decided to single me out and humiliate me. They refused to accept my check without a valid reason. The customer service representative stated that I wrote a bad check back in 2005 and that it was already taken care of, and she was unsure why the computer system would not accept a check from me. She went on to say that possibly I wrote a bad check at another store other than Publix, but had no other information. She grilled me asking where I had written checks and where did my check bounce.

According to my bank statement I did not have any outstanding dishonored checks. Any transactions I had with other businesses was none of their concern. I will now be spending my money buying my groceries somewhere other than Publix.
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DumdHead on 12/03/2008:
If you want to know why they will not accept your check find out which check services they use, prob. accucheck, call that service. If you have written a bad check for any company that uses that service then the service blocks your check. As far as organic food goes it does spoil quicker than non-organic pesticides and preservatives come in handy some times.
CS Krenz on 12/29/2008:
Hi, I'm a Publix Associate in the customer service department, and I have some answers for your concern and complaint. In October 2007, Publix rolled out a new partnership with Certegy, a corporation that communicates certain consumer information amongst retail locations. When you write checks for another location, and it not honored for whatever reason, Certegy flags your driver's license number and checking account number. If you have no outstanding problems with Publix in regards to checks, and it is with another retail location, then we cannot help you resolve it. Your cashier should have handed you a slip printed on the receipt paper that details whom to call to see why your information is flagged. If you have no history of bounced checks on your checking account, it is possible that someone using your driver's license wrote a bad check, or somewhere your driver's license was mistakenly entered into the system via typo. By calling the number found on the slip you should have received, you can find all the information you need to resolve the problem. Sorry for your bad experience, and it is my hope that you will not take one associates inconsiderate handling of the situation as a representation of the entire company.

I cannot speak for the freshness of the organic produce in our stores, but it is reasonable to think it's because of the lack of preservatives in the product, as suggested by the other commenter.

Thanks for your time, and please reconsider your choice!

Richard Krenz
Publix 329
FreedomGirl on 06/16/2009:
If you write bad checks, don't expect a retailer to do business with you.
Florida101 on 02/12/2010:
Great post CS Krenz!
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Publix - Not So Great!
Posted by on
ORLANDO, FLORIDA -- Everyone rants and raves about how "GREAT" Publix is and how terrible the others are. Let me share a story: I go into a Publix (in Florida)..Store looks pretty good, until I get to the produce dept. What a joke! Romaine lettuce -Wilted, bag potatoes - Empty, bag of oranges - Moldy. Decided to just get some ice cream. Then I had to waited in the express lane (I was the tenth person - Yes! 10th.!!!) while the cashier tried to figure out was money was. Where is this great service everyone talks about?? I just put the ice cream back and went to Winn-Dixie. Sure, they have a few problems, but I got my fresh romaine and potatoes. And checked out at the service desk and was home in time for the game. You can keep Publix. They are not as good as you think.
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Anonymous on 12/19/2005:
Get your mind off of the "Rocky Road" ice cream and examine what you're buying!
Dr. Jeecheroo on 12/19/2005:
I totally agree. Publix sucks and is way too overpriced. People say they shop there for the quality, yet whenever I walk into Publix I get the same quality as from Wal-Mart.
ejack053824 on 12/20/2005:
Only time I shop at Publix is when they have all the buy one get one free sales
Dr. Jeecheroo on 12/20/2005:
Did you know that Wal-Mart will honor any Buy 1 Get 1 Free sale (or buy 1 get 2 free sale) that any other grocery store advertises?
Jezzabell on 01/04/2006:
You are rite on! The produce sucks and the meats are overpriced and the bakery products are tasteless. The service used to be good but now its spotty at best. I'm going to join Costco and shop once a week. I will make up the 35$ annual fee from Costco in one week with the savings on price.
just4Jack on 11/27/2007:

So that's why Publix has a 'No cameras' policy.

Being a writer snap shots of real settings can be useful. So there I was snapping my partners shopping in Publix when before I had taken a 2nd photograph a manager marched up and told me to stop.

I asked "Does public have something to hide - something to to be ashamed of?"

Publix is a bit 'pricey' that I did not see anything untoward in their new Sarasota US41 store. It all looked pretty good. Its seems from some of the posts here that Publix has reason to lacks confidence in its own stores. so they have a blanket ban on photographs just in case.

That's silly. People see with their eyes. And vote with their feet, and tell others in words. As an author I know that words can paint a far more gruesome picture than any camera. Read Steven King

I feel a short story coming on.

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