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I did not sign up for Purity Products Super Saver Program
Posted by Aloha on 01/26/2008
On 12/29/07 I heard an infomercial about Purity Product's HA Joint and Skin Super Formula. They advertised a Free Trial as long as you paid for shipping. I called the number, ordered and as the Customer Service rep went through my order, she mentioned that I would be enrolled in the company's Super Saver Program. I stopped her and asked for details. She said the program would allow me to receive the product I was trying for a discounted rate that would be received in a 3-month supply amount. (3 bottles @ $39.95 each in one shipment) I informed her that I did not want to be in the Super Saver Program. She tried to get me to consider it as I would be afforded great savings. I told her that I would be giving the product to someone that I thought could use it and if, upon using it, he found it to be effective and a good product, then he could order it on his own. After going back and forth several times on this I finally was satisfied that I had gotten through to her and even made sure at the end of the conversation that I was NOT enrolled in the Super Saver Program.

On 1/19/08 I received and email from Purity Products informing me that my credit card that I provided was about to expire and that I needed to contact them so that I could make sure that my next Super Saver shipment was not jeopardized. It said that 3 bottles of the HA Joint and Skin Super Formula was scheduled to be charged to my credit card and shipped on 1/21/08.

On 1/21/08 (which was the next business day from when I received the email) I called Purity Products first thing in the morning. The man that answered the phone told me that I was scheduled to be charged for the 3 bottles as stated above and that it was also scheduled to be shipped that day. I informed him that I did NOT want to receive the order. He told me that I would be receiving a tremendous savings by being on the Super Saver Program, he also asked me if I wanted to order other Purity Products instead of the one I had ordered and a few other things that I am unable to recall - to which I kept saying that I wanted to be taken off the Super Saver Program and not be charged or shipped the product. I felt like he was not listening to what I was saying and kept trying to get me to order something else or stay on the program. Needless to say I was frustrated and finally raised my voice to say once more that I wanted to be taken off the program and not charged or shipped the product. HE got rude with me and said to me: "Maam, I'm not the person who took your order." To which I said again what I wanted. He then gave me a cancellation number.

1/22/08 I decided to check my credit card to see if Purity Products charged my account anyway. Sure enough - THEY DID! I wrote an email to them that day and got an auto-response saying that someone would contact me in a few days.

1/24/08 I received an email from Abbey who told me that it looked as if my inquiry was handled so if I needed further assistance I could contact customer service via email.

1/25/08 I received a box in the mail from Purity Products. It sits here unopened and I am furious at the fact that they charged my account and sent me the product. I wrote to the company and Abbey and am awaiting a response.

This company's consumer practice is less than ethical and I expect a full refund and don't expect to have to take my time to send back their product that I did not want in the first place.

They have cost me time, money and they have cost themselves a customer and then some as I will make sure to share this with everyone I know. I am the editor of a natural health magazine and so welcome any emails from consumers out there who have had similar experiences with this company. As I plan to look into their ethics and fiscal practices and will no doubt publish my findings if they turn out as I think they will.

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Posted by jktshff1 on 2008-01-26:
Good Post. Dispute it with the credit card company. Ask purity where they want the package sent, you should have refused it.
Posted by Principissa on 2008-01-26:
You would think after repeatedly being told that you didn't want to be enrolled in the program they would have done the right thing and taken you off of it. Dispute the charges with your credit card and send the box back unopened with delivery confirmation. I would also send them a certified letter with return receipt demanding that they take you off of this program because apparently your conversations with the rep's over the phone are falling on deaf ears.
Posted by aloha on 2008-01-26:
Aloha Jktshff1 & Principissa,
Thanks for your comments. jk - the box arrived with my mail and so it was here when I got home, otherwise that is a great suggestion to have refused it. I will give it a few days and see if I get an email, letter or phone call from Purity Products about receiving my money back and post a follow up to this as it goes. Consumers be-Aware!
Posted by jktshff1 on 2008-01-26:
No, don't wait....keep bugging them, call them, every time you get a chance and time, and want a laugh call them about it. Just don't let them under your skin!
Posted by Principissa on 2008-01-26:
Aloha, jk is right. You will never get results unless you keep on them. Don't believe what they tell you because if they did care they would have done what was requested the first time.
Posted by dtreid on 2008-05-15:
They are scum. I ordered a product and paid the shipping and was told I was auto enrolled in their ship 3 whatever. I had 3 weeks to cancel, I called and cancelled in less than 3 weeks. I got a cancellation number after many sales pitches including being able to extend my trial period until Sept. That is 4 months away, I declined. I just checked my credit card statement and found out that they had already charged my card before I called and I called in less than the required time. I got a guys name of Anthony X 5154 and I plan to ream him a new one tomorrow. He could have seen that they had already charged me and corrected it and told me so; but never once mentioned it. Never buy from purity products, they just assume that you will not remember to call and cancel and even if you do they have already charged your card.
Posted by Old Master on 2008-06-28:
I was listening to a paid ad (on WKRC 550 AM in Cincinnati)for Purity Products and liked the info on "Carnitine." I called for my "free" bottle and was told the shipping charge was $7.99 ($8.) So I declined, and Googled the company. I found this site, and read your review and accompanying comments. It reminds me of a local company whose CEO was recently convicted of consumer fraud and a whole list of other charges. This was the "male enhancement" company whose TV commercials featured "Smilin' Bob." Courtroom testimony told about their company policy that dictated EVERYBODY gets automatic reorders, shipping "accidental" double orders and charging for them, and NEVER sending out refunds for ANY reason. Looks like these two companys had the same business plan (and the same morals and ethics.) Thanks for the information.
Posted by Better Business Would Eliminate the Need for this Comment on 2008-08-01:
I would caution anyone against using Purity Products. I called to get a "free sample" (which I actually paid HIGH shipping costs for) and they told me I was going to start being sent regular shipments of the product unless I called to cancel. My husband called to cancel, sat on hold for 15 minutes, and then they refused our cancellation because "we don't like to cancel until you've tried the whole bottle. Call us back when your sample is gone." So I called back to cancel after the whole bottle was gone, sat on hold for 15 minutes, and then they wouldn't speak with me because my credit card has my husband's name on it. You would have thought I was calling to withdraw money from someone else's bank account or to make important changes to someone's mortgage information rather than to simply cancel this product I never wanted shipments of in the first place. This company does NOT like people to cancel it's products as you can tell from my experience...they make their money by sending products to people they never wanted in the first place. Unless you want a complicated process, don't even bother trying their free pdoduct in the first place. They will answer the phone instantly when you are placing a free product order, but they won't cooperate and keep you on hold for a long time to cancel. I have tried contacting Purity Products customer service twice since my bad experience with them, but they don't bother to respond to concerns even though their website says they respond to customer complaints/concerns within 48 hours.
Posted by guyla74 on 2008-09-06:
Thank you for posting this complaint about Purity Products. It is now 3:41am, September 6, 2008. And I was listening to 97.1 in Los Angeles.

I was just about to call and order my free sample they were offering. But I decide to google their company and read about it. I went to their web site and clicked on one of the free sample and continued to the check out page. They noted that if you do not want to join the Super Savings Plan, uncheck the box. But the problem is....they don't allow you to uncheck it! I refreshed the page several times and still cannot uncheck it. Then I knew something was fishy and it's not the fish oil!

I did some more googling and stumbled upon your post. Just want to say thank you for letting others know about what happened and saving them from the frustrations!
Posted by MissAna on 2008-09-27:
I only wish that I would have seen this before ordering. I was very clear that I did not want to be signed up for the super saver and will see if they have followed through with my statement. I just ordered and can't retract it. I will post again as to my experience.
Posted by kpoore2001 on 2009-01-14:
I made the mistake of responding to their TV ad. They sent me not only the intro bottle but another whole auto order ($119). That make me mad and I called and cancelled my membership, sent products back at my expense in the first week of November. Well, last week I noticed a charge in my checking account for the amount above and I emailed them. Their customer service was not good. Last night I received their auto shippment order via UPS for $119. Needless to say I was hot!
I called them and they told me that I would have to send the order back as "Unauthorized Package" and then they would credit my checking account which would take 7/10 days! So they get to use my money for 3/4 weeks! The person (Nancy) I talked to last night said she had just cancelled my account!!!!#$$ They used my card without my authorization and I have to go through the trouble of finding an USP now.
By the way, there was no apology from this company.
Karen in Austin, Texas
Posted by Lifemates on 2010-10-04:
The first time could have been a mistake but when the second guy claimed he canceled your order and then sent it out, this is going too far. These guys are thieves.
Posted by ginger100 on 2011-01-29:
I'm not sure I quite understand as I checked BBB and Purity Product's rating is A+. I'm hoping all the above is not accurate and I won't have the same issues you all have had. If they don't listen to your plea to not be on the SuperSaver program, why not report them to BBB?
Posted by John on 2012-02-25:
One simple thing to do if you can is cancel your credit card and get a new one. Then they have no way of charging you.
Posted by jen on 2012-04-08:
Everyone one needs to put a complaint on the bbb website. they got there A plus rating in 1998. Apperently things have changed.
Posted by friend on 2012-09-05:
this is an old post, but i'd like to put this up for others to read - just put it out for the next ups pick-up or bring it to the ups store with ''refuse delivery'' on it in large letters and dispute it with your credit card company
Posted by Carla on 2013-05-19:
Was thinking of ordering from them but after checking on they way they do business with customers I think not. I am on S/S and don't have the extra money to be cheated out of.
Posted by Barry on 2013-08-18:
This is a practice with a lot of these companies. We finally had to have our credit card number changed to avoid future charges.
Posted by Arty on 2013-08-20:
Well, it is very complicated to deal with them, I once was enrolled on it, and it costed me a very hard time to get rid of them. So you can enroll easy online, but they don't accept cancellation throught it.
as a matter of fact they spoiled my credit
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Purity Products HA Formula Scam: Credit Card Billing Fraud
Posted by Joe645 on 06/05/2008
MICHIGAN -- These people are liars. We tired this product one time, called them back and said thanks but no thanks, it did not help with the joint problems ad advertised, and we told them in no uncertain terms to not ship us any more product.

Months later, out of the blue, they shipped again, and billed our checking account 80 bucks! Now we have to wait two weeks to get our money back and they have the gall to lie to us and tell us that we authorized delayed shipping which is total bs, and an outright bald face lie.

The customer service department told us that we would have to pay for return shipping if we wanted to get our money back. What a bunch of liars. This company engages in highly unethical and in my opinion illegal activities - if they take out money from someone's checking account without permission that is nothing less than stealing.

We have to waste valuable time on the phone trying to get our money back and waste more time going to UPS to ship back product.

Don't trust these telemarketing scammers, if you call them after hearing their ad radio ad as we did, you will be on their list and they will lie and ship you product you never ordered if you choose to not order again.
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Posted by Anonymous on 2008-06-05:
Go to your bank and file an affidavit of fraud, and have them reverse the debit to your account.
Posted by madconsumer on 2008-06-05:
When you signed up for the free offer, you did authorize them to send delayed shipments, as well as to withdraw money from your account. go back and re-read the offer you signed up for.

I suspect you did not cancel in a timely manner, and caused them to ship more products.
Posted by SPhillips on 2008-09-16:
Unfortunately, I didn't read this post until it was too late, and I just got scammed by Purity Products. Can we ban together and put and end to this?
Posted by Caddoboy on 2009-03-01:
Thanks for your story. I was planning on ordering this product. Now I will look elsewhere.
Posted by mattpoo on 2010-11-17:
Hello, I would like to shed some light on these people who seem to never get it. This H.A. Joint has and already [is] turning out to be the next "Acai 'SCAM'”, which, btw, has some of the same auto-bill payment systems as any supplement purveyor, depending on your dealer, and how shady they run their business ordering system.

Alright, folks; you cannot simply just take Hyaluronic Acid along with whatever else this product contains [which I currently take btw for my back and beck, but is primarily for joint regeneration], and expect to see pain relief results like a narcotic pain reliever with tissue growth of exponential proportions building up in the critical areas of your joints – all sarcasm aside :/

If you are buying a product like this, please, do some research before you come on a site such as this and denounce one of the best, if not THE best supplement manufacturers in the nation, in my opinion.

Directed at no one in particular: Are [you, anyone previously taking or currently taking H.A. Joint Formula by Purity Products] eating normally healthy otherwise? Are [you] morbidly obese? Are [you] getting your daily intake of calcium citrate in the correct IU's per day? Are [you] eating sizeable amounts of fast food, (particularly food high in trans fats and vegetable oil and MSG?; also disguised under names such as: L-glutamic acid, monosodium salt, Hydrolyzed vegetable protein, autolyzed yeast whey protein), and are [you] cooking with soybean oil and corn oil and deep frying foods on a constant basis?

There are so many factors that these, dare I say, [ignorant] consumers who take this stuff for a month and go on to complain that…

"…It didn't heal my arthritis and I feel no different…"
“I still have pain, SCAM product and scam company...beware!”

To that end, I say this. Some people may not even need this product, and instead, should start stretching more, moving, walking, exercising in general, eating better, getting informed about nutrition, and please, if you do, stop taking harmful bone drugs that are so heavily promoted on TV. [That is, if you currently are], that can actually, and have been proven to increase bone density, but in many cases, an increase, ironically, does not necessarily translate to healthier, stronger bones -- and can actually deteriorate your bones by [potentially] making them [more] brittle, and have played a role in many (an unknown amount of) hip fractures.

“While these medications are designed to help with bone loss and strengthening of the bones, the drugs may actually be promoting bone loss.” [1]

Getting back on topic…
Yes, I can almost assure you if you tell your GP/MD you are taking this they will inevitably crack a laugh or two. They have no expert knowledge/training in health or nutritional science.

I could go on all day, and please, I hope my first post on this great 'my3cents' website (which btw actually turned out to be more like a buck fifty ;) doesn’t offend anyone, I am not trying to insult, ridicule, flame, or instigate a strike or ban. I am truly passionate about nutritional supplements.

Charging you every month – Be Proactive, that’s all I can say.
{In a non-defensive tone}…"What company would not want to resupply you with a product that has been proven in trials to help with certain ailments?"

There are 3 ways to order from their online store, regular price, super saver [(which automatically bills your monthly statement and sends out your bottle for the month according to the dosage and capsules per container, usually bottled for monthly use), the best deal according the their site], and then you can buy 4 and get one free. The “Super Saver” is the best deal according to them because you don’t have to worry about remembering to refill your pills, and if you’re satisfied with the product, have nothing to worry about.

Of course, if you are not happy, Purity Products will grant you a full refund – even if you forget or unknowingly sign up for a recurring supply of a supplement you hadn’t meant for an auto charge arrangement.

I have dealt with Purity for at least five years and have made over 100 transactions at least. Their customer service is of TOP NOTCH; and furthermore, it’s not only backed up by their QAI stamp, but the effectiveness of goods sold on their website.

If you used the entire bottle in a one month period, why would the company NOT auto bill you for another bottle or whatever the order agreement happened to be at that time? It happens all the time with companies, non-nutrition related alike; when you make [hopefully informed] buying decisions about supplements in particular, do all the research you can, they are not all create equal. There are many factors that go into the processing of vital supplements, nutrients, essential oils, and fish oils etc. etc., and Hyaluronic acid is no exception; although, personably, I think Purity Products has a winner here ;) I stand by them 100%.

Thank you all for listening to my more than 3 cents and I hope to be an active member in this online community! :)

PS, Joe645, I really hope this doesn’t turn you away from nutritional pharmaceuticals, just make sure you get the name of the representative and clearly understand that the finance department has been notified of the issue. I am really disappointed you had a difficult time with this company.

******While I do not, in ANY WAY shape or form, condone their business practices of late, I still stand by the company and would advise anyone considering trying this product to use the website and not get up-sold over the phone. Yes, it is a shame that an astute company such as them have, as of late, stooped to a level of unscrupulous business practice. However, being such a life long buyer, they have always treated me fairly and refunded me when appropriate and have received countless complementary bottles of supplements for being a regular customer.

[1]” While these medications are designed to help with bone loss and strengthening of the bones, the drugs may actually be promoting bone loss. http://westpalmbeach.injuryboard.com/fda-and-prescription-drugs/are-osteoporosis-drugs-weakening-rather-than-strengthening-our-bones-.aspx
Posted by owenvalarie on 2011-07-23:
Thanks, I had thought to order, but have changed my mind
Posted by Don Travis on 2012-03-13:
I cancelled all future shipments of Purity Products in February 2012. My debit/credit card had been deactivated by my bank due to several numbers being compromised. This was the number Purity Products had on file. Somehow they were able to" force " a payment through last week. When I called them on it they said they had no record of me cancelling future shipments. I should be receiving the products tomorrow and will be refusing them.
Posted by Rosemarie on 2012-04-08:
Thanks for your posting..I would have ordered...glad I read this first!
Posted by Maria on 2012-06-18:
Thanks for all the posts. I heard an infoMercial on a popular local radio station yesterday about purity's vit-D product. So happy I thought to research before purchasing...I just wish the radio station was more responsible about letting a company w/ SO MANY consumer scam complaints against them, advertise this on the radio :(
Posted by Anita on 2012-11-10:
This company is legitimate and works to satisfy it's customers. It's not perfect. I've been buying their quality supplements for 4 years. Stop whining and blaming others for your own mistakes
Posted by Jim Stickann on 2013-02-16:
Until visiting this site I was on the verge of ordering one of their products. That won't happen now. Their smarmy radio info-mercial almost got me. Glad I came to this site first. Thanks.
Posted by Lin on 2013-02-19:
I had almost ordered their free offer when I decided to look them up on the net. I am so glad that I did! I will NOT order from them. I will NOT let them scam me. I would rather buy from companies that do not act like criminals.
Posted by Bella on 2013-04-20:
scam company, the whole business runs on the idea of retention. Call for a "free" bottle off the radio,(scam, claims 30 day supply, product will will make you live forever, only free bottle, great deal, blah blah etc) the agent on the phone will then read a "legally approved" script which is made to read as though you have to do a auto ship (if they don't put you on it you can be assured their job is in jeopardy) the scam continues with most products being 15 day supply. Call in to cancel and expect to wait 55 minutes for "customer care", expect many rebuttals to keep product at a lower price. Is this really a company you want to deal with?
Posted by Eileen on 2013-07-26:
Bella, all businesses run on the idea of retention, otherwise they would all be out of business! I did try and liked the HA Joint product and actually when I called to cancel (I got right through) the super saver as that was not an affordable option for me, the guy on the line was too pushy and said okay we'll delay your shipment and only send one bottle, etc...okay? I said no and now am a little worried about them still taking that monthly amount out of my account but this product really seemed to begin working for me so I will purchase from their website again.
Posted by rj on 2013-08-29:
if you want to stop payments coming off your credit card inform your card company to cancel your card as stolen and get a new one all transactions will be canceled to your card problem solved
Posted by KIM on 2013-10-08:
Posted by cynthialaforty on 2013-10-24:
I have been using products from Purity for 2 years and feel great. Its not a scam...you just have to be smart about it all. Thank-you Purity products:-)
Posted by Tennis knee on 2013-11-11:
The fast acting HA that I purchased from Purity Products did the trick for me! I thought I was going to have to give up the the game of tennis which I love. I have had surgery on both knees (arthroscopic) and this last one the Dr could not get all the tear without removing the whole meniscus, so he removed about 65% and left 35% so I could walk without pain and not be bone-to-bone. I rehabbed it for several months before trying to play again. He was right, but with physical activity came pain. I could start a tennis match pain free, but 20 min into it, I was limping the rest of the match and had pain for two weeks after. The Dr wanted to try the rooster cartilage (HA) injections, but I thought I would try it orally first. After a week I could tell a difference, after a month no pain while playing ( only soreness after) and in 6-8 weeks no pain. The doses on all of these type products are are listed as a maintainence dose...if you have a major problem you must take a little more. I started out at twice the dose. My pain is gone for the most part! Now I do not even take it on a regular basis except a few days before a tournament and during the tournament. I really can not tell you how grateful I am to have it!
Posted by Ron Burnette on 2013-11-12:
Wow, I must be a special customer, since I use their products, have cancelled some, not renewed others and just this day changed a shipping date for a current auto-order. I have yet to have a problem and, to top it off, was coming out of hospital after more cancer treatment (happy to say cancer free now) but was short on funds so called to cancel my favorite product auto-ship plan. I explained the financial problem to customer service, a manager got on line, changed shipping schedule and reduced price. I don't know what the problem some folk seem to have is caused by, but I have nerve had a problem and continue to receive product on schedule.
Posted by Vicky on 2014-01-18:
Well it seems that, after reading all these post about this company, the only people that don't have an issue or problem with this company are those that are purchasing products from them, not those that do not want the product. I too have found that the company is deceitful in their practices. I took the free offer and meant to cancel within the given time
Posted by Patricia on 2014-02-12:
After a lifetime of being a (non-professional) athlete and years of jogging every day I found myself in the position of having double knee surgery. This was 2000. I spent two years trying to recover and to walk normal again and the pain I had was spreading to my other joints as I was trying to compensate from one side to the other. I took a chance on HA Joint Formula, only using 1/3 of the recommended dosage to start and I saw amazing results in the very first week. Before I was to the point that I couldn't event get down on my hands and knees on the cushy carpet to play with my son. HAJF gave me my life back. Eventually I stopped taking it (a couple years later) because I just felt like I didn't need it anymore. Two years ago I was in a car wreck where I hyperextended both of my knees and of course had severe whiplash. I was stopped on the freeway and a texting teenager doing 60 mph not paying attention rear-ended me. She will never know the permanent damage she has done to me but I am thankful that HAJF is still around because it has given me my life back a second time.

I was a personal trainer before the accident and spent 18 months in treatment for knee, hip, neck pain, as well as tendonitis in both shoulders caused by the neck injury. Physical therapy was exhausted as it was no longer doing anything for me and the tendonitis was getting worse. HAJF has allowed me to get back in the gym, play on the floor with my new grandson, and horse around with my kids and friends. No more physical therapy visits 2 x week. No more 3 x a week at the chiropractor. No more cortisone shots. A huge improvement over life after Tina textalot.

I see a lot of unhappy people here but it is apparent to me that they are not really unhappy with the product as much as they are the business practices of the company. This is more of a reflection on someone who never read the fine print when they were ordering their products, rather than the actual performance of the product, and is an adolescent reaction to the consequences of ones own irresponsibility and lack of common sense.

HAJF was a blessing to me. I do think it is something that needs to be cycled on and off (or at least down) if you plan on long term use though. There aren't enough studies on long term effects but from what I have read the RX HA is considered "safe".
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I Want To Cancel
Posted by LadyeHawke on 06/14/2007
PLAINVIEW, NEW YORK -- April 6, I called PurityProducts' Customer Service. After waiting at least 5 minutes, I hung up. I tried again that same day. Waited nearly 10 minutes & finally hung up. April 7, 3:20 PM I emailed PurityProducts informing the company that I wanted to cancel my order. An automatic reply, 6:07 PM, informed me that a Customer Care Representative would reply via email within two business days. Abby replied April 8, 3:33 PM that they had received my request to cancel my SuperSaver order and that it was being processed. April 12, a SuperSaver order arrived. I emailed PurityProducts April 12, 2:50 PM stating again to cancel the order & that an order had arrived. 7:18 PM, I emailed them and asked for the RMA (return merchandise authorization). I have yet to receive a reply. I am disappointed my request to cancel was ignored as the product was sent to my house. Now, my concerns are growing. I will contact my credit card company today (June 14). I have already contacted the Radio station that I heard the Purity Products commercial broadcasted.
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Posted by TNT8385 on 2007-06-14:
Your request to cancel the order was not ignored because they had replied to your emails and Abby did reply stating it was being processed. You may have gotten the order anyways because it was most likely already being shipped to you when they replied. If you don't want the product anymore, then contact them to return it and get a refund.

Also, what do you expect the radio station to do about this or what did they say?
Posted by heaven17 on 2007-06-14:
Really, being on hold for 5 or 10 minutes is pretty lightweight as far as phone time is concerned. I've seen some complaints where people actually waited for hours.
And I agree with TNT8385 about the order you received having been sent before they could apply your cancellation request.
On the whole, this complaint seems over the top considering the relatively mild issues.
Posted by One-Eyed Willie on 2007-06-14:
You want the credit card to void the charges two months after you received the product. I see what you're up to. How long between when you first ordered the product and your first call to them?
Posted by poppapia on 2007-06-14:
You should have refused delivery. Since you accepted, you now have to get it returned, and then hope for a refund. I'm not sure your credit card company will honor your dispute, as you accepted the item.
Posted by Anonymous on 2007-06-14:
Hey you got a company to respond to you, that is a lot these days.
Posted by LadyeHawke on 2007-06-14:
As soon as I saw the package on my porch, I emailed Purity Products twice. They have yet to reply. I am recovering from an illness. As such, my energy level is still quite low. The ten minute wait was all that I was able to handle. Since the radio station is running their commercials, they could contact Purity Products. If I were fully recovered, I'd be willing to wait on the phone, for ex. I just want to cancel, that's all. Customer service. I would have appreciated being informed that they couldn't stop this delivery and that it would be the last one. That would have been acceptable.
Posted by poppapia on 2007-06-14:
If you didn't open the package, have whoever delivered it come and pick it up, and have it returned as "Delivery Refused". Then continue on with the process of getting a refund, but at least the company won't be able to argue that you have the product.
Posted by LadyeHawke on 2007-06-14:
My husband went online to the site to read the return policy. The return authorization code which I requested must be written clearly on the return product. We located the order # underneath the package label. We emailed this info to Purity Products. Now, we wait for the RA.
Posted by xray60 on 2007-09-09:
I had the same problem about two years ago. I responded to the free offer (still on radio at this time). Had to sign up for SuperSaver plan to get free sample. Was told that I could cancel any time. Tried to cancel right away when I received free sample. Could not get thru to anyone. No responce to emails. Started receiving shipments. Kept items, unopened and tried to cancel payment via credit card, hoping that would get their attention. They only replied to the credit card company. I finally noticed the label on another product had the same address but different Company. When I contacted them, they stated they were not the same Company but would try to help. They got the shipments stopped and I sent the prev. shipments back for full credit. Took 6 months. Good Luck. So much for "free samples"
Posted by alwest on 2008-07-09:
The above complaint does not seem to be resolved, as stated in the caption. In the mean time, Purity Products has added a new wrinkle to their modus operandi: They ship the product to an alternate address of the company and charge the customer.

I sent them a registered letter with a copy of the
USPS tracking info and demanded my money back.

No response. The next step is a complaint to the Postal Inspector, alleging mail fraud, with a request to deny the company the use of the mails as a defrauding tool.

I urge everybody to complain to the Postal Service. Perhaps this will take care of the problem.

Al West
Posted by Elliot Voron on 2013-08-26:
I ordered the free sample and told about the super saver plan, and could cancel at any time. I called to cancel, and they told me I was not on any plan. Either the first or second person is a liar. What makes me sick is not the ailments this is supposed to help with, but the sickness comes from dealing with company.
Posted by Elliot Voron on 2013-08-26:
If you can't trust the people, how can you trust the product???
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Beware of all mega-potency products!
Posted by Wcomer on 10/17/2010
Most companies selling nutrition supplements create marketing programs to exaggerate the potency and usefulness of their products.

For example, this morning on the car radio I heard a Purity Products "expert" waxing eloquently about the multi-health benefits of AFX. He stated that this product has 6,000 times the antioxidant value of vitamin C!

If that is factual, then this product is possibly poisonous to your body! Whatever antioxidant potency Nature created in food for your body is what is RIGHT for your body! That goes for ALL nutrients! Do not ingest multi-potency anything. Need extra vitamin C? Eat more foods containing vitamin C. The supplement industry mostly sells you synthetic nutrients. They are chemicals. The FDA authorizes the industry to claim Ascorbic Acid as being vitamin C. It is not! That is a lie. It is merely a single factor of the vitamin C complex. When you consume 1,000mg of ascorbic acid as vitamin C it acts as a drug in your body. It might make your infection symptoms cease, but it won't answer your body's deficiency and need for vitamin C complex. All symptoms are the body's communication that you have a deficiency, or toxic overload.

Self-disciplined people who do detox programs twice a year, eliminate addictions to carbs and sugar, and consume wholesome foods, tend not to have disease. There are genetic issue exceptions, of course. "Eat to live--not live to eat." "Eat only food that spoils, and eat it before it spoils."

This Purity AFX product, and all others in the industry similar to it, are counterfeit---all their study claims notwithstanding. American society has a "disease"-care system, not a "health"-care system. Do you know that the FDA is registered as a private corporation? It is not a people's regulatory agency. It's management staff mostly all come from the industry it supposedly regulates. Speak to your congress representative about that. He or she may or may not be on the take, but speak up anyway. The entire system is in serious need of detoxification!
Read Company Response
Company Response on 10/18/2010:
When it comes to antioxidants – the more powerful the better. Like Vitamin C, the AstaREAL Astaxanthin in our new Asta FX formula is derived from natural sources such as salmon and shrimp. Our formula contains 4 mg of Astaxanthin per serving and has also been proven to be up to 6000 times more effective than Vitamin C and significantly more potent than Vitamin E, Alpha Lipoic Acid, EGCG and Co-Q-10! Why is this so important? Antioxidants are nature’s way of fighting “free radicals” in our bodies. Free radicals are molecules that are destructive to our cells and tissue. Antioxidants neutralize free radicals, so the more potent the antioxidant the more beneficial it is to our bodies.

As for vitamins, minerals and other nutrients, we agree with you that a person who eats a well balanced diet every day would most likely not need to take nutritional supplements. Unfortunately, for most, eating a well balanced diet is not always possible or practical. For example, according to the Vitamin D council, many people have Vitamin D levels in the winter months that are 1/3 of what they are during the summer months due to a lack of sunshine, which is a natural source of Vitamin D. That’s why nutritional supplements are so important, they help fill in the gaps when we fail to get all the nutrition our bodies need every day.

Yours in Good Health,
Lori Michel
Quality Control Manager
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Posted by Anonymous on 2010-10-17:
Amen! Amen! You are 100% correct and this is a very dangerous scam being thrust on the trusting public. A few years back I was taking a Vitamin Shoppe MEGA Vitamin that made me very VERY ill. Super high levels of B-12 threw my system so out of wack, they were testing me for MS and other neuro diseases. It wasn't until about a year after I stopped taking that stuff that my body gradually returned to normal. Mostly. I did not believe that anything that is potentially THAT harmful was sold.
Posted by Tall Shopper on 2010-10-17:
A recent radio expose covered Purity Products. Numerous callers reported problems with the company sending merchandise that the customer did not want, and then automatically billing their credit cards. Even though the customer repeatedly told them NOT to mail any more merchandise, the overpriced products kept coming. The company also implied that it's products were recommended by a doctor-implying an M.D. The customers later complained that the "doctor" was in fact only a chiropractor!
Posted by william on 2011-12-18:
Mega potency
Posted by Bob Miller on 2012-01-06:
I am grateful for the comments about mostly the Purity company. As a result, although I was thinking about ordering the free bottle deal, I decided I would face similar problems, it sounds like a bad company to me, so I agree, do NOT order from this company. I have had problems in the past with this sort of automatic shipments, it seems impossible to stop once started, DON'T DO IT!!
Posted by Jim on 2012-01-16:
Guys, there's nothing wrong with Purity Products. They sell rather high priced supplements and their main thing is "a free bottle offer". If you go to their site and sign up for a free bottle, they'll tell you that you're signing up for their super saver program (a convenient way for them... uh I mean you to get charged for a new bottle every month and shipped to your door). If you don't like the product, you call them and you won't get charged anything more than about $5 for shipping and you cancel the auto ship program. They just count on the fact that you'll keep forgetting to cancel, you'll get charged for another month and say to yourself... crap, oh well I have 30 days before getting charged again... then you forget once again and walla another bottle etc. My solution to all these auto ship, renew programs are those visa gift cards at the store. Find the cheapest one. If something costs 39.95, get one for $50 or even $100 (just make sure that in 30 days or whatever increment that they charge you, you don't have 39.95 left on it) and then when they try to charge you again, ha ha ha good luck. It's cheap insurance to getting charged again and it's even easier than cancelling. Trust me, after trying your card several thousand times... they'll cancel it for you. Anyway, Purity is a decent company and with the person with the B-12, total coincidence if that actually happened. You can take as much or many b vitamins as you'd like. They're water soluble, not fat soluble. If you got several bottles of b vitamins and started gulping them down with water, you'd die from drowning, not the b vitamins.
Posted by Sally Walkden on 2012-07-01:
Just find it difficult that a man who gets royalties from purity runs the so called vitamin d council flogging high potency vitamin d .A council partly sponsored by a company that sells sun beds which are bad for people.
Posted by John on 2012-08-08:
Hi I order alot of products fro Purity Products
and they are very good except one it is called AstaFX 600O more toimes stronger than vitiam c
The fist day I took it I took two tablets the next day I took two tablets and felt a pain on my right side hip. I looked in the mirror to see if something was wrong and I had 3 big red welches on my right side hip swollen and itchy I went to the doctor and they gave me a steriod liquid to rub on the bumps after 4 days it went away Istoped taking the pills right away. After the bumps went I took one more pill just to see if anything would happen.After I took it half an hour later I started to get a little swelling in that same area.The next day I had a huge lump one and a half inches round .I put the antibiotics on it and now on the third day it is starting to go away.I have not taken any since and everything is ok
Posted by Practitioner on 2012-12-08:
As a practitioner I should know better but I tried AstaFx due to the antioxidant claims. I took one pill because I have a low tolerance to medications, and formulations. Most are based on limited evidence. I also read the under flap ingredients, olive oil, vegetable cellulose, wax, d alpha TA, rosemary oil and chlorophyllin and felt some caution. That being said my one pill gave me a feeling of being light headed, odd full feeling in my stomache with a rosemary/ chlorophyllin overwhelming taste in my mouth, later in the evening I had some ringing in my ears. I am a very heathly, fit female these symptoms were very clear, symptoms I had never experienced before. I cancelled before I took the pill because like the rest of you I do not like to be forced to buy anything. Though I rarely order anything I usually cancel as soon as I get the product so I do not get caught in the game. With further examination Krill oil should be included to increase absorption. I also feel these fillers should be eliminated. Saw this chat while doing further research on this product and astaxanthin. No more of this product for me.
Posted by Adam on 2012-12-19:
Purity Products offers what they would refer as premium supplements. While I have experimented with their products to subjectively determine a benefit, I have always found them to be clear in what they offer, the terms of replacement, and the ability to cancel orders. I find them a bit high priced and have never noticed significant measurable benefits.

As to the impacts of supplements over natural foods, I would ask you to visit indigenous primitive cultures around the world. As a whole they do not live longer, they do suffer premature death and illness, and they pay far less for their groceries (hunters and gatherers).
Posted by Disqus on 2013-04-15:
If you feel Astaxanthin is beneficial for you, try the Costco version made by Trunature. One capsule contains 6mg of Astaxanthin with AstaReal. A bottle with 100 softgels has 100 servings and costs about $21.

If you want to try the "free" bottle, use a prepaid debit card with only a small balance left on it. That way you will avoid automatic shipments.

If you visit the Purity AstaFX web site, you will notice only a tiny reference to the actual price of a bottle of the product on the automatic shipment plan. On a per serving basis, it is over 5 times the Costco price. Buyer beware.
Posted by Carolyn on 2013-07-08:
Thanks for all the advice everyone. I just purchased purity products....the "free bottle" offer, and NOW I know to be cautious about this company. I do believe tht the products are probably better than other companies, BUT I do not want to b charged double or stuck w products tht just sit around the house bec I'm afraid to take them! Thanks Again 4 comments! Keep posting!
Posted by cynthialaforty on 2013-10-24:
I feel great taking purity products. I take H.A. Joint, Wrinkle factor, Krill oil, Triple action Omega-3 and Hylastin. They come every 3 months and every now and than I get a free bottle..nothing wrong with that. When I want to switch up my order...no problem as the customer service is excellent. I will continue to educate my self on how to look after my body and mind. Also on the Zone diet and loss 16 pounds in 7 weeks. I'm an ultra runner and am flying now:-)
Posted by cynthialaforty on 2013-10-24:
Dr. John Cannell is not a chiropractor but a medical doctor and a psychiatrist.
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Purposely Make It Difficult to Cancel Automatic Shipping
Posted by Dougbrong on 09/26/2012
It is almost impossible to cancel their automatic shipping/billing. You can tell it's a scam when: You send them an email, and they tell you can't cancel by email - why not? You can't cancel by calling the 'order' number - why not? The only way you can cancel is by calling the 'customer service number'.

The automated customer service system will allow you change your automatic shipping quanity, etc, but it won't let you cancel. For this you have to speak to a 'customer service rep'. I was on the phone for 15 minutes before anyone picked up. I'm sure this delay is purposeful also.

The customer service representative wouldn't stop talking - told me all sorts of BS: account was fully customizable (who cares?) - told me they just wanted to make sure that I got all the CO-Q10 I needed, and since it was a 'natural' product - I may need more than the free 30 day supply for it to take effect.

I said no thanks. Then began all the other offers and discounts. I had to be rude, and said I want to cancel and I don't want to buy anything!

This is the worst high pressure, dishonest experience I've ever had with Internet / Mail Order products.

My advice is don't do business with these people.
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Posted by MSW on 2012-11-05:
Great difficulty trying to cancel service! I didn't listen to that inner voice that told me to hang up when they tried to pressure sell me into virtually every product they offer when I placed my initial order.
I signed up for the reoccurring service where I would immediately get (3) additional bottles for a low price. I was told that once I received the shipment I could, within two weeks of placing the order, cancel the service, owe nothing and keep the (3) bottles provided I call within two weeks. Interestingly enough, despite the order being placed at the same time and the reoccurring item being identical to the "free" bottle, the free bottle arrived within days, but I have yet to receive the reoccurring item.
I suspect that had I waited on the order to arrive, it would have come AFTER the two week cancellation window.
So, today, I looked them up online and when I contacted them, I got the complete run around. Live people immediately answer the order line, but when calling (or being transferred to) the cancellation line there's a recording. When I prompted for a customer service rep, the recording states their telephone lines are down and engineers are working on them.
I called the order line back but they told me they couldn't cancel from that dept. When I insisted they do just that, they took my info and asked me to hold for a cancellation number (after trying to sell me additional products despite my being absolutely clear that ALL I wanted to do was CANCEL). I held only to be disconnected!
I called the order line back and was again told they couldn't cancel. I explained that I read the horror stories online, had been on the phone for 45min trying to cancel and therefore wanted to speak with a manager.
I was again placed on hold only for the customer rep to return to say he was told by his manager to cancel the order for me.
He said he did so, but then said there's no cancellation number to give me?! So, to be on the safe side, I'll be contacting my credit card company and asking that they deny any and all charges from this company.
How unfortunate that people resort to such horrible, deceptive sales tactics. This very likely indicates the product is no good because if it was, it would sell itself.
Shame on you Purity!!
Posted by Purity Products is PP on 2013-06-23:
PP as in urine. Clearly a scam company, BBB and State Attorney's office should be investigating, perhaps 60 minutes or one of the 3 TV news groups.

One way to "beat" them is to keep the items you didnt order (you are not under obligation to return anything you didnt order) and cancel your credit card or have the cc company give you a different card/number so PP cant rebill.
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Cannot Cancel Automatic Shipments
Posted by Karend on 12/28/2012
I am trying to cancel an automatic shipment and it is nearly impossible. It cannot be done online. It cannot be done by telephone unless the person on the account calls. If that person is no longer able to communicate by telephone, there appears to be no way to stop these deliveries short of closing the bank account they are being charged to.
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Posted by DebtorBasher on 2012-12-28:
Does anyone have POA over the person who has been receiving the product? They should be able to speak on their behalf and cancel it.
Also, you may want to Email the supervisor at:
Or, if the customer is able to sign their name, you might want to type up a letter to cancel the order and have the customer sign it and send it to:

Purity Products
200 Terminal Drive
Plainview NY, 11803
Posted by charles eller on 2013-02-01:
telephone run around. Billing is for 59.85
deducted from credit card this month 169.65
Posted by Sybil on 2013-06-16:
I call my bank when I have a problem with these types of situations and I've had a few. Bank of America's legal department on all three occasions, has deposited the monies back into our account. Their policy is to temporarily put the money back, and if your allegations are founded, it becomes final.

Maybe check with your bank.

I like the idea of using a gift card!
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This company is a rip off
Posted by Screwed over again on 10/30/2009
I called to order a free sample of there vitamin D supplement, and was told about the automatic enrollment, at which time I was only authorizing a 4.95 charge, and was very specific, that there was to be no more charges unless I phoned them back to order more, the lady on the phone made me feel very uncomfortable, after talking with my husband, I decided to cancel this free sample, I checked with my credit card company and they did put a charge of 5.25 on my credit card on the same day. I have tried to cancel the order 4 times now and they say they have no record of me on file, now they just put me on hold and ignore me This company is a rip off! Very misleading keeps you on hold for a long time to cancel. and then tell you they have no record of me but they charged my credit card, this scum bag company is scamming people everywhere there is no recourse but to cancel my credit card. PLEASE SAVE YOURSELF FROM THESE SCUM BAGS AND GO TO WALMART, plus its about ten times cheaper
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Posted by Anonymous on 2009-10-30:
It's a scam if they require a credit card or bank account number. You'll never get your money back, not from them anyways. You could try and dispute the charge with your credit card company.
Posted by whitebirch on 2013-08-20:
I have been using Purity Products for approx: 25yrs. I believe if the product is bad...then its a rip-off. I never had that experience of a bad product. It's all good from were I stand. The only bad experience I had was with an unexperienced rep. which allows the company to appear bad., but having been with them so long..I understand that there is a training process. Product before reps. To say the company is a rip-off is just wrong. There products are outstanding!!
Posted by Marty on 2013-08-31:
This charging of the credit card is a ripoff, not because the products are better or worse than say, Life Extension, which I have used, but that the so called FREE item
involves charge to your card, but you don't find that out until a sales person stresses you out with a high pressure sales pitch to get all the money they can from you. I am susceptible to impulse buying in the first place, and a slick sales person can really capitalize on this. When you've hung up and the pressure is off, you feel violated, almost like coming home to find you been burglarized. So the bottom line is, don't respond to TV ads, PERIOD! I am not knocking Life Extension, because they don't do this, but you are required to pay 75 dollars to join so you can purchase their cutting edge anti-aging supplements. I ended up buying 300 bucks a month worth of their products. Purity is on my radio as I write this with their FREE offer spiel, that's what prompted me to look for complaints. My Three Cents is in my "favorites" section, and I will consult them prior to any out of the ordinary purchases.
Posted by cynthialaforty on 2013-10-24:
The free bottle is not charged extra if you are already getting nutrients from them, they include it in your next order. I love Purity products...makes me feel responsible about my health
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Subscription Started Without Authorization
Posted by Browns on 06/28/2007
When I called I wanted to try the samples, they said we are only charging shipping. Instead they started a subscription without my authorization or knowledge. When I called to get a return authorization label for the first shipment which I wanted to refused but UPS doesn't do that once they leave it on your doorstop, they said that I had started a subscription and that I had 15 days to cancel and that information was in the original sample package.

Nothing was in the sample package except recipes which I informed them of this. They keep repeating this information instead of just giving me the credit I wanted and taking the product back. Don't deal with this company. They are not honest up front.
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Posted by rhondam718732 on 2007-06-28:
AGAIN, unless you are 12 or don't get out much, how could you not be aware that MOST of these companies give you free samples/trials then an automatic subscription kicks in that you are charged for???? EVEN if they swear up and down they only charge shipping. Start proctecting yourself and dont fall for this or just cancel within the time allotted.
Posted by Better Business Would Eliminate the Need for this Comment on 2008-08-01:
I completely agree with the comment above regarding Purity Products. I called to get our "free sample" (which I actually paid HIGH shipping costs for) and they told me I was going to start being sent regular shipments of the product unless I called to cancel. My husband called to cancel, sat on hold for 15 minutes, and then they refused our cancellation because "we don't like to cancel until you've tried the whole bottle. Call us back when your sample is gone." So I called back to cancel after the whole bottle was gone, sat on hold for 15 minutes, and then they wouldn't speak with me because my credit card has my husband's name on it. You would have thought I was calling to withdraw money from someone else's bank account or to make important changes to someone's mortgage information rather than to simply cancel this product I never wanted shipments of in the first place. This company does NOT like people to cancel it's products as you can tell from my experience...they make their money by sending products to people they never wanted in the first place. Unless you want a complicated process, don't even bother trying their free pdoduct in the first place. They will answer the phone instantly when you are placing a free product order, but they won't cooperate and keep you on hold for a long time to cancel. I have tried contacting Purity Products customer service twice since my bad experience with them, but they don't bother to respond to concerns even though their website says they respond to customer complaints/concerns within 48 hours.
Posted by cars0153 on 2008-08-19:
i have been in the middle of a 4 month dispute with them. They lied to AMEX saying I ordered the product. I ordered something for $29 and the bill came in at $144! I tried calling them to return asd well as email and got totally bounced around and on hold for 25 minutes.
I asked them to send me a return label and they refused. Told AMEX and the issue I though was resolved because AMEX received a return authorization number.
I had to pay for shipping today to return product i didn't order!
Called AME and was told they would handle this!
BUYER BEWARE! Stay away from this company
Posted by Ginnie on 2012-08-06:
I finally got them to return $$ for items I did not sign up for - and the next day after their check cleared - they took out the payment again - I hope this company is reported to someone!!!!
What a scam - especially on seniors
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Purity Products Vitamin D Offer
Posted by Young geezer on 08/16/2009
Thank You for the posted comments on this company. I was about to order their "30 Day Supply" FREE offer. Just pay the shipping ($4.95) and no problems they will ship same day. Sounded a little "Fishy" that I would get such a great source of Vitamin D and also Omega 3 Fish Oil for only shipping charge. The radio ad stated that they were superior quality products and only available thru this special offer.

Well, thanks to my Irish skepticism. I found this site and read the comments. Thank You!, Thank You!. You have saved me so much torment.
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My Experience w Purity & their products
Posted by Johnflegg on 02/05/2012
CALGARY, ALASKA -- As a company Purity Products has screwed up in their service to me. They've occasionally sent me stuff I've either never ordered, in a way I did not order it, and during periods when I've voluntarily suspended my shipping. The later was usually due to not taking the prescribed daily amount daily while being on the Super Saver program with auto shipments. Each time any of the above happens I find it a pain to have to deal with in the first place. On the other hand, each time I've contacted them regarding these matters they have corrected the situation in an agreeable manner. I've dealt with them for years. These so called 'pain' incidences might occur a couple times a year. They should correct these shipping situations so they don't happen.

Regarding their product HA (Hydraluronic Acid). Speaking of pains: Years back I would awake in the middle of the night with a sharp stabbing pain in my knee. The regular routine was to get a frozen gel pack from the freezer, go back to bad, put the gel pack on my knee, and eventually go back to sleep. I bicycle and, since knees are important to cycling, I wanted it fixed. I went to my GP, physio therapy, chiro, had infrared radiation, but they didn't work. (No disrespect intended toward people in these respected professions.) Eventually, I came across HA as a potential solution. I signed up with Purity Products Super Saver. In two or three months no more pain. I've since bicycled across the continent on a loaded bike. Never have I had a reoccurrence of that sharp pain, or anything like it, since taking HA.
I realize this is designed to be a whining site. I think its better to solve a problem. Yes, I too would like Purity Products to de-bug their shipping issues to absolute perfection. As it currently stands, I have to ask their customer service agents to fix these things - and they do. HA tablets probably do not cure baldness or poor life choices, - but they did fix my issue.
(Speaking of bugs that can be fixed, I think this very site could easily accommodate Canadina addresses.)
With respectful regards.
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