Star 78, I love this feature!
COLORADO -- I just added on a new feature to my phone service. It's called Star 78, and it blocks unwanted calls. Lately, we have been getting calls early in the morning and late at night, from those annoying 1-800,888 ... read full review5 Replies - Latest reply on 05/29/2010
DSL/phone/Customer Service Horror
TACOMA, WASHINGTON --
I hardly know where to begin. I ordered DSL 2 weeks ago; the rep I spoke to was very thorough and I felt confident that I knew everything I needed to know. The modem arrived a week later, and Thursday ... read full review4 Replies - Latest reply on 11/08/2010
Recent Trainee for Qwest
DES MOINES, IOWA -- I recently worked for Qwest, went through the 5 of the 6 months of training and all these complaints I'm reading are all to common at Qwest.
Hmm, where to start..
Let's start with the actual training. ... read full review2 Replies - Latest reply on 09/23/2009
The Qwest and Direct TV nightmare
SPOKANE, WASHINGTON -- Approximately a month and a half ago I decided to call Qwest and see what their company charged for phone service. The customer service representative told me there was a package special in my area for ... read full review1 Replies - Latest reply on 12/29/2007
Slamming by Qwest
BRIDGETON, NEW JERSEY -- As a honest consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
Since October of 2000 my long distance carrier has been Essential with a freeze ... read full review3 Replies - Latest reply on 11/01/2013
Cell Phone Nightmare
PORTLAND, OREGON -- I have been with QWEST for 8 years. I had my home phone line, a shared cell phone plan with two cell phones, and high speed internet through them.
In August of 2005 I broke my cell phone. I called ... read full review4 Replies - Latest reply on 05/09/2007
DO NOT USE THEM!!!
MINNESOTA -- Qwest supposedly wired my apartment building therefore I am forced to use their service. The wiring job was awful. There are at least 8 phone line jacks in my apartment, however, I had to choose ONLY ... read full review
High Speed Internet???
The ad on TV says that Qwest has 'Heavy Duty, High Speed Internet Service'. Not true! I have had their so-called Heavy Duty, High Speed Internet Service since just before Christmas(2010) and I have to ... read full review3 Replies - Latest reply on 04/14/2011
I am set up for auto-pay on my Qwest statement with the monthly charge billed to my credit card. On my last statement which I got via email on 12/16/10, it said the due date was 1/2/11. Yet Qwest immediately charged my card on 12/17/10. Another 3 days and it would have been on my next billing cycle for my credit card.
2 Replies - Latest reply on 12/27/2010Add reply
All other compaines I deal with charge it on the due date. Qwest has no option or way to change the charging to the due date.
I ordered Qwest WIFI service for a small apartment complex that I manage - was told that all they could do was 3 megs @ $90 per month. I agreed to that - no worries.
Got the bill - they tapped me for $372.65.
Here's how it broke down:
Qwest Installation charge + Qest Office Basic (whatever that is): $149.99
Service charge for First Jack (wtf?...): $110.00
Broadband BUS 3m/640k: $9.99
Charge for service not previously billed: $8.50
Charge for service not previously billed (again!): $0.53
Qwest Broadband: $93.00
I called them up. I explained that I had not been quoted anywhere close to $279 just for the friggin' install. Mr. Useless (name changed to protect the idiot) explained in so many words that I could either pay my bill...or pay my bill, and go away.
I just got a quote from a competing company - $25 install.
Qwest.com: You got me. You got me good you [bleepers]. But one good lick is all you're going to get. I'm canceling your sorry arses before the next bill comes due. If you're thinking of buying anything from Qwest, do some homework. You can get a better product for less elsewhere. I learned that just a little too late.
Indeara: Hi. I am looking into another email provider because of the following 1. emails are saying sent and they are not sent to my clients 2. somehow my account was hacked into and created info. admin. etc and sending pornography to my clients Melanie Evans: Hi Indeara. My name is Melanie, how are you today? Indeara: My cleints are not receiving my correspondences Melanie Evans: Your network IP is blacklisted. You have to contact your ISP and remove the blacklist. Indeara: what does that mean? Melanie Evans: Or you can ask them to provide another IP address. Melanie Evans: Your Internet service provider blacklisted the IP address. Indeara: So does that mean that Qwest blacklisted my email? Melanie Evans: Yes. 4 Replies - Latest reply on 05/07/2010Add reply
We have had nothing but random outages and chronically slow speeds since we started with Qwest (about three years). We call, and each time they make us reboot the computer, reboot the modem, check this and that, and then send someone out to check. Each time, the problem has been with the line coming into my house. They Jiggle the wires, or what ever it is they do and it works for a a few days to a few weeks and it starts all over again (reboot the computer, reboot the modem, jiggle the wires...)! Just fix the problem once and for all PLEASE!!! As soon as I can find a better provider, I'm switching.1 Replies - Latest reply on 01/15/2010Add reply
Dangers of downloading
SCOTTSDALE, ARIZONA -- I am guilty. Like so many others I download copyrighted material, and I was caught. One day my internet turned off and I received a call from Qwest telling me to stop downloading illegal information. ... read full review12 Replies - Latest reply on 02/06/2010
Customer Beware Of Qwest!
QUEEN CREEK, ARIZONA -- I have service with Qwest. They convinced me to get their bundle services. When I moved they said I had to change my current internet service to a different service that was more money. They said, the ... read full review5 Replies - Latest reply on 02/02/2011