Qwest will steal your money
Do not trust Qwest. They will take your money and proceed to keep it taking it. My wife and I got Qwest DSL with the Direct TV bundle plan, and every bill we have got they have overcharged us! ... read full review9 Replies - Latest reply on 09/05/2008
Hideous customer service
SAINT PAUL, MINNESOTA -- I had used Qwest DSL for 5 years successfully without problems. Then I had one problem where I had to contact customer service and it all went to hell.
My new DSL modem stopped working. After hours ... read full review3 Replies - Latest reply on 11/28/2008
Don't Do Business With Qwest
PHOENIX, ARIZONA -- We unfortunately, contracted with Qwest on a bundle package 11/2008. We were told we would pay $90 a month, lifetime for phone, hi-speed internet and direct TV. Our first bill arrived and was over $350!! ... read full review2 Replies - Latest reply on 02/02/2011
Worst company ever.
I signed up for internet with Qwest because of a good deal. Do NOT be fooled by this. After a month of no problems, my internet started working when it felt like it. It would be out for weeks at a time ... read full review1 Replies - Latest reply on 02/17/2008
BROOKLYN CENTER, MINNESOTA -- I am writing this letter because my family has been with Qwest for years and to get treated in a manner that is unbecoming of any company. I have never in my life been talked to and not trying to understand ... read full review1 Replies - Latest reply on 11/15/2007
My DSL connection through Qwest keeps systematically stopping and starting. After switching modems and working on wiring we spoke with another customer that is experiencing the same problems. Qwest claims they do not know what the problem is.
4 Replies - Latest reply on 05/30/2009Add reply
Doesnt make sense to pay for a service that doesn't work.
Qwest Bundles a bunch of lies
AURORA, COLORADO -- I have been a Qwest customer since 2004 and I never had problems with them until this year. In January I decided to "Bundle with Qwest" and added cable, landline, internet, and a second cell phone to ... read full review1 Replies - Latest reply on 09/11/2007
WASHINGTON -- Used Qwest phone service for about 3 yrs and had lousy customer service throughout. Long waits for service were not uncommon. I once had to wait 45 minutes for help. When I asked to speak to a supervisor I was transferred, deliberately I believe, to a Spanish speaking operator.
The straw that broke the camel's back was when I ordered their DSL service. It was not compatible with my home security alarm system so I returned it to Qwest after obtaining a return authorization number. Still I was billed for the modem and DSL service which I refused to pay. After months of their telling me yes they received my returned modem and that I would receive credit for it I am now being billed for the entire amount with my final bill sent to a collection agency. I cannot get a definitive answer from Qwest. I even wrote to the CEO but have not heard back from him either. I am so glad I switched to AT&T.
CEDAR FALLS, IOWA -- Herewith I would like to file a complaint regarding the way the department that you direct understands to address customer's inquires and complaints. Here are the facts:
On February 4, 2002, I contacted ... read full review
Customer service FAIL
TUCSON, ARIZONA -- Thank you for using CenturyLink.com. A CenturyLink Sales and Service Consultant will be with you in just a moment. Your account information is confidential and protected by law. Advise our agent if you ... read full review
PHOENIX, ARIZONA -- I signed up for one year of long distance for $40. When the year ended I was never notified and was charged another $40 which I didn't find out about until I got my credit card bill. Since I now have long distance with Verizon I called to cancel which they did but will not under any circumstances refund my $40!
1 Replies - Latest reply on 08/03/2012Add reply
When I tried to press the issue further they hung up on me! Even for the year I did have them I was double billed for some services. I would not recommend them to anyone.
LONGMONT, COLORADO -- First off I waited on phone line for 6 minutes which wasn't a big hassle but then when I finally get somebody on the line the lady was super rude to me. I right away asked to speak to a supervisor, who seemed a bit rude as well. My husband left to the Navy boot camp for 3 months and wrote everything down for me to cancel and yet I couldn't. The "manager" pretty much told me that I'm screwed with the bill even though I'm moving. They could make a cancellation a lot easier especially for a wife with kids who's husband has left to serve their country. No RESPECT from this company!Add reply
I'll make this short and sweet. I cannot for any reason in the world get a good connection with these guys. Internet lags like a mother, playing PS3 online is a joke, and it's just all around lame. I use to have Cox and it was amazing compared to this. DON'T GET IT!! You'll regret it. 1 Replies - Latest reply on 10/28/2011Add reply