HOLLYWOOD, FLORIDA -- FYI the 1-877-309-3491 Radialabs Customer Service Number is an INVALID NUMBER. I tried it several times at various times on different days, and always the same response from "the operator" - THIS IS AN INVALID NUMBER.
I did find a phone number in the fine print on the website and was able to reach them. I was told the other number didn't work because of their large volume of calls. OK...
If you want to talk to their customer service department, call this number 1-888-778-8623 and, after telling you all the "other" ways you could cancel your order, they eventually will do it for you. Be sure to get that RMA#.
It wasn't an unpleasant experience, just irritating. Now wonder how long before I'll receive that refund...
These companies should be ashamed of themselves. They had an ad in my Facebook that I clicked on. It's a fake story about a Mom who researched free products and claimed they are miracle products for wrinkles and provided links to get the "free trial" products. I was reading the reviews since this is what I rely on when looking into any product. Well they are probably fake because there was not one critical one so I scrolled to the bottom and saw this:
Here's the original link: http://consumerstrickweekly.com/health/152637100/
HOLLYWOOD, FLORIDA -- I decided to try Radialabs wrinkle reducer and ordered it on Dec. 13th. I received it Jan. 6th. There was nothing in the box that it came with to tell me how their billing worked so I decided I better call before even trying the product. When I called the connection was terrible. It made me wonder where in the world are they doing business. You aren't sure if you can try the product for free and then order if you think it works or as it turned out you are charged in 14 days and then can't return it. They make you believe you have 30 days to try it but, actually they give you 14 days before they charge. It turns out because I ordered the product before Christmas that the mailing was delayed. Since they are automated I was charged automatically at 14 days when I hadn't even received the product.
When I questioned the young man on the phone about this business practice he told me that I should have read the terms and agreement section on their website. I asked him how small that the writing was and sure enough when I went back and looked at it the writing was at the very bottom and extremely small and nondescript. I asked for the address of where to send back the product and the customer service man hung up on me. You would have to be crazy to try this product after reading what I went through. Now, I have to make sure that the charge is refunded to my credit card.
DANIA BEACH, FLORIDA -- I ordered Supermax instant wrinkle reducer over the phone. I spoke with "Vanessa" who told me to buy 2 bottle because it took 60 days to see a difference. The product DOES NOT WORK. When I called to cancel the order and let them know the product did not work I first got the run around. I called 954-266-4210 and was told they were Supermax supplements not the skin care and they could not help me. I finally found 954-226-1553 and got Glen #420, the rudest, most condecending man alive. He was completely obnoxious telling me to "come the Florida to hear the original recording I has with "Vanessa". He told me he was in charge and I could not speak to anyone else. He said no refunds after 30 days even though I was sold a 60 day supply and told it took 60 days to work.
I called the 954-266-4210 number at another time and I got the wonderful Glen. Very deceiving company, don't understand how they can stay in business being such a rip-off.
This company scams you by charging your account before you barely get to try the product. When I ordered my sample they claimed that it would arrive in 3 days but instead took about 10 days. I thought they weren't going to send the product I had ordered from the trial offer since it took so long to arrive. After it arrived I had no idea that they were counting the shipping time in the 14 day trial period so that when I called to cancel they had already billed my credit card claiming that the 14 day trial had expired and did no notify me of the charge.
When I called to complain they would not reverse the charges. It's not worth it anyway. Save your money on a product that will work and is backed by honest people.
HOLLYWOOD, FL -- I ordered this product on 3/7/11 and I was under the impression that I had 18 days to use the product and if I didn't like it, I could return it without charge. When I received the product the invoice said I had 18 days to use the product but when I called customer service to cancel on the 17th day the customer service representative informed me that I only had 14 days to use the product before I was charged the other 4 days were for shipping.
She said that the website clearly stated that but since I didn't read all of it now my credit card has been charged $74.95 even though the invoice clearly says I have 18 days to use the product. She said that didn't matter but she would send me a FREE bottle of their toner and credit my account $24.95. I told her the product I had didn't work so why should I want to have another product that probably doesn't work either and she got really annoyed and talked very loud and said I should have read all of the information on the website. THIS PRODUCT DID NOT WORK AT ALL AND I THINK IT IS A BIG RIPOFF! Just my opinion but I think I would know if the product works or not since I was the one using it so I learned an expensive lesson, read every word and don't believe what the invoice says.
HOLLYWOOD, FLORIDA -- Heard about amazing wrinkle reducer on TV. I went to Radialabs website to order free sample of wrinkle reducer, and agreed to pay $3.95 for shipping and handling costs. I supplied them with my credit card info for same. I declined receiving any further product. Subsequent to receiving sample, not only was I billed the $3.95 I agreed to, but I was charged $74.95 on my account. Only upon receipt of returned wrinkle reducer, will they credit my account, and not bill me monthly for $74.95.
This is a huge scam. I have spent time that is precious to me on this most annoying situation.
By the way, the product is no good!!
3286 N. 29TH CT, FLORIDA -- Radialabs sent me a trial bottle for $3.95. I was not aware if you do not cancel within 15 days, they will charge you 79.95 to your credit card for the use of there product, which did not help me! You will be charged this twice as another one is the mail. The best you can do is send the next back but still lost the 79.95. Quite the scam in my book! I am calling the BBB to help put an end to these corporate monsters. If its a trial, they will surely put YOU on trial!
HOLLYWOOD, FLORIDA -- I ordered their "free trial" product and agreed to pay the $3.95 shipping fee. My credit card was immediately charged $199.95 for a years worth of the product. Read on....
TERMS & CONDITIONS
By using, accessing or ordering products from this Website, you hereby agree to all of the following terms.
YOU UNDERSTAND THAT THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION AND THAT YOU WILL BE LIABLE FOR PAYMENT OF PRODUCT THAT WAS SHIPPED TO YOU, AND FUTURE SHIPMENTS OF PRODUCT, IF YOU FAIL TO NOTIFY US TO STOP SUPPLYING THE PRODUCT TO YOU.
By placing my order, I agree to the Terms of Offer, which explain that I must cancel within 14 days of today to avoid enrollment in monthly delivery program which ships fresh supply and charges $74.95 upon the end of the trial period, and subsequently $74.95 monthly thereafter. You will be charged on same card provided today. If you wish to cancel, please call: 888-778-8623 If you are satisfied with the product, and we know you will be, we can offer it to you at a special discounted rate. If you have any further questions about our Radialabs, please contact our Customer Service Department toll-free at 888-778-8623. Our Customer Service Department is open: Monday through Thursday (9:00am-7:00pm), Friday (9:00am-6:00pm), and Saturday (10:00am-4:00pm), EST.
HOLLYWOOD, FLORIDA -- This is a complete scam. After ordering and paying for a "trial sample" online, the sample did not arrive for three weeks. The day it did arrive in the mail, my checking account was debited $74.00! There was no trial period. This is most certainly fraudulent advertising. The customer "no service" phone number is only a recording. I have demanded a refund via their website and by letter, but no response. I have already reported this company to the BBB and encourage others to do the same. They will continue this illegal practice until enough people get scammed (as I was) and complaints are filed.