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Radialabs Customer Service
Posted by Bluecat on 01/14/2011
HOLLYWOOD, FLORIDA -- FYI the 1-877-309-3491 Radialabs Customer Service Number is an INVALID NUMBER. I tried it several times at various times on different days, and always the same response from "the operator" - THIS IS AN INVALID NUMBER.
I did find a phone number in the fine print on the website and was able to reach them. I was told the other number didn't work because of their large volume of calls. Ok...
If you want to talk to their customer service department, call this number 1-888-778-8623 and, after telling you all the "other" ways you could cancel your order, they eventually will do it for you. Be sure to get that RMA#.
It wasn't an unpleasant experience, just irritating. Now wonder how long before I'll receive that refund...
     
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Posted by Skye on 2011-01-14:
Those before and after photo's are all touched up. If a product could actually do that, plastic surgeons would go out of business.

We want to hear from you! Radialabs Customer Service representatives are available to assist:

Monday through Thursday 9:00am - 7:00pm EST
Friday 9:00am - 6:00pm EST
Saturday 10:00am - 4:00pm EST



You can reach us by calling: 1-888-778-8624
You can also email any questions or comments to:
Info@radialabs.com




For returns processing, please send product to:
Radialabs Returns
3286 N 29th Court
Hollywood, Florida 33020


Holiday Hours of Operation
National holidays and weekends do not count as business days.
Our shipping department is closed on the following Holidays:
· New Years Eve Day at 12 Noon
· New Years Day
· Memorial Day
· July 4th
· Labor Day
· Thanksgiving
· Christmas Eve at 12 Noon
· Christmas Day

Those before and after photo's are all touched up.
Posted by madconsumer on 2011-01-14:
i have always found thinfgs like this sold at local stores is as good and sometimes better than these miracle products.
Posted by lily on 2012-03-11:
I am very upset at being duped by this rip off company. I sent an email and have had nearly £90 deducted from my account although I tried to use their no-such number to cancel as my skin was becoming inflammed within minutes of using their products. I cannot believe that this company can continue to scam people out of their hard earned cash. I am a single parent who struggles to make ends meet and now I have no way of getting my money back! It's a disgrace and I will never buy on line again!!
Posted by sarah on 2012-04-15:
close this company down it is just a conn
Posted by Mrs. Daniels on 2012-06-05:
I need to discontinue my delivery of Radialabs wrinkle reducer for 6 months and cannot get hold of customer service to do this. If I cannot reach customer service the next order of wrinkle reducer will be returned refused. Please contact me.
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Liars
Posted by Nurnies on 01/13/2011
These companies should be ashamed of themselves. They had an ad in my Facebook that I clicked on. It's a fake story about a Mom who researched free products and claimed they are miracle products for wrinkles and provided links to get the "free trial" products. I was reading the reviews since this is what I rely on when looking into any product. Well they are probably fake because there was not one critical one so I scrolled to the bottom and saw this:

* THE STORY DEPICTED ON THIS SITE AND THE PERSON DEPICTED IN THE STORY ARE NOT REAL. RATHER THIS STORY IS BASED ON THE RESULTS THAT SOME PEOPLE WHO HAVE USED THESE PRODUCTS HAVE ACHIEVED. THE RESULTS PORTRAYED IN THE STORY AND IN THE COMMENTS ARE ILLUSTRATIVE AND MAY NOT BE THE RESULTS THAT YOU ACHIEVE WITH THESE PRODUCTS. THIS PAGE RECEIVES COMPENSATION FOR CLICKS ON OR PURCHASE OF PRODUCTS FEATURED ON THIS SITE.

Here's the original link: http://consumerstrickweekly.com/health/152637100/
     
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Posted by MJGoldfarb on 2011-01-13:
Good review - looks like you read the fine print!!! Thanks for the warning.
Posted by Anonymous on 2011-01-13:
If only everyone researched before ordering these free trial products...
Posted by Anonymous on 2011-01-13:
Many companies use actor portrayals/testimonials for selling their products, there's nothing new about that concept...so I actually think this should be a compliment not a complaint - they disclosed the truth that their product may not have the same results for everyone and that the story was based on results from SOME customers.

It's kind of like all the fad diet commercials ... in every single one of them, the disclosure says "results not typical".
Posted by Anonymous on 2011-01-13:
JC, that is a good point regarding this review in particular, and it's nice to see what is in the fine print. But we know how companies like Radialabs work.
Posted by Slimjim on 2011-01-13:
The FTC does have tolerance levels regarding deceptive advertising and a small disclaimer at the bottom doesn't always excuse what the ad context states, and its information's accuracy regarding expected results. After briefly reviewing the ad, I'd say the poster has a valid point. This is not typical spokesperson hash, but the entire ad and following comments devoted to detailed 1st person testimonials that a subtle disclaimer reveals as fabricated. It's a slippery slope.
Heck, try just writing a positive review here and you first must accept terms that you are not fabricating a post for advertising purposes and the legal ramifications you are subject to.
Posted by PepperElf on 2011-01-13:
yeah "results not typical"

though the question i guess is where that FTC tolerance is set at.
Posted by Slimjim on 2011-01-13:
Depending on the product or service, in some cases they actually have formulas regarding percentages of overall results compared to the demonstrated as to what can legally be claimed. These would be used with the companies' own historic records of performance case by case.
Posted by shwank on 2011-01-25:
I got duped by them, thanks F.B. This IS a scam, I was billed before my 30 day trial even ended, the product clogged my pores and caused MORE problems, and I put a stop-payment in with my bank. I'll be curious to see if I get a credit/refund. The customer service people are abrupt, rude and very condescending. DO NOT BUY!!!!!! Who wants to pay $72 for .5oz (which is blurred in their ad pic)for a product that DOES NOT WORK?? I thought I knew better.
Posted by ele on 2012-01-24:
Radialabs (Dermalift) I have reported this company to fraud dept at my bank as unable to get any tel nos to connect to stop subscription appears to be a scam trawled through net and found several complaints regarding this company who do not have official website BEWARE
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Do Not Do Business With This Company
Posted by Donaog on 01/11/2011
HOLLYWOOD, FLORIDA -- I decided to try Radialabs wrinkle reducer and ordered it on Dec. 13th. I received it Jan. 6th. There was nothing in the box that it came with to tell me how their billing worked so I decided I better call before even trying the product. When I called the connection was terrible. It made me wonder where in the world are they doing business. You aren't sure if you can try the product for free and then order if you think it works or as it turned out you are charged in 14 days and then can't return it. They make you believe you have 30 days to try it but, actually they give you 14 days before they charge. It turns out because I ordered the product before Christmas that the mailing was delayed. Since they are automated I was charged automatically at 14 days when I hadn't even received the product.

When I questioned the young man on the phone about this business practice he told me that I should have read the terms and agreement section on their website. I asked him how small that the writing was and sure enough when I went back and looked at it the writing was at the very bottom and extremely small and nondescript. I asked for the address of where to send back the product and the customer service man hung up on me. You would have to be crazy to try this product after reading what I went through. Now, I have to make sure that the charge is refunded to my credit card.
     
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Posted by Anonymous on 2011-01-11:
Good luck with your refund. You hear about issues like this far too often. There is no such thing as a free trial. Did you report this to your bank or credit card co?
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Company is a Rip-off
Posted by Dillenger on 03/08/2011
DANIA BEACH, FLORIDA -- I ordered Supermax instant wrinkle reducer over the phone. I spoke with "Vanessa" who told me to buy 2 bottle because it took 60 days to see a difference. The product DOES NOT WORK. When I called to cancel the order and let them know the product did not work I first got the run around. I called 954-266-4210 and was told they were Supermax supplements not the skin care and they could not help me. I finally found 954-226-1553 and got Glen #420, the rudest, most condecending man alive. He was completely obnoxious telling me to "come the Florida to hear the original recording I has with "Vanessa". He told me he was in charge and I could not speak to anyone else. He said no refunds after 30 days even though I was sold a 60 day supply and told it took 60 days to work.

I called the 954-266-4210 number at another time and I got the wonderful Glen. Very deceiving company, don't understand how they can stay in business being such a rip-off.
     
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Posted by littleme on 2011-04-21:
People need to wake up and stop dealing with these people that promise miracles. Once they get credit card number your stuck.
Posted by BH on 2012-06-14:
These guys are a bunch of criminals. They will charge your credit every Month without consent once they have your information. These are seasoned crooks. Avoid them at all costs. They've operated in the PAST with FWM laboratories in HOLLYWOOD/DANIA, FL. GOOGLE FWM LABORATORIES for Further info...Google FWM Labs. And you will see EVERYTHING. THE SUPERMAX OWNERS ARE PREVIOUS MANAGERS OF FWM LABS. THEY ARE THE SAME PEOPLE RUNNING THE SAME SCAM..
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Misrepresentation/Financial Entrapment
Posted by 1goldie2417 on 01/24/2011
DO NOT FALL FOR THIS PRODUCT AND THE ENTIRE FREE SAMPLE SCAM. ONCE THEY GET YOUR CREDIT CARD INFORMATION THE CHARGES BEGIN FOR PRODUCT THAT YOU NEVER ORDERED OR AUTHORIZED. THEY USUALLY CO-ORDINATE THIS PRODUCE WITH ANOTHER PRODUCT CALLED HYDROXATONE. DO NOT FALL FOR THAT PRODUCT EITHER. SO FAR I HAVE BEEN CHARGED 74.95 PLUS 141.89. NO TELLING WHAT I WILL FIND ON MY DEBIT CARD TOMORROW.
     
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Posted by jktshff1 on 2011-01-24:
gotta read the fine print
Posted by 1goldie2417 on 2011-01-25:
fine print or no fine print (I understand the comment and thanks) terms include 14 day trial then an 18 day something else and then a 30 supply. Totally confusing. Call their question phone and you get " Reps are not available at this time call during regular business hours" you get the same message during their regular business hours. Found another number thanks to another comment on My 3 cents and the phone service is horrible can hardly hear or have a conversation. Bottom line, a reputable company would provide better customer service. Contacted Attorney General in Florida and they encouraged folks to file a complaint with them. They could not even find the company in their data base. Not a good sign. Beware once they get your credit card look out.
Posted by Anonymous on 2011-01-25:
A reputable company wouldn't sell a product that is useless and doesn't do what is advertised.
Posted by jktshff1 on 2011-01-25:
Bad thing is ript, there are a lot of them out there.
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Billing not authorized
Posted by Masonmikke on 02/23/2011
3286 N. 29TH CT, FLORIDA -- Radialabs sent me a trial bottle for $3.95. I was not aware if you do not cancel within 15 days, they will charge you 79.95 to your credit card for the use of there product, which did not help me! You will be charged this twice as another one is the mail. The best you can do is send the next back but still lost the 79.95. Quite the scam in my book! I am calling the BBB to help put an end to these corporate monsters. If its a trial, they will surely put YOU on trial!
     
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Posted by momsey on 2011-02-23:
Our best defense against these things is reading the fine print. The truth is, you most likely authorized those charges because you signed (electronically or otherwise) an agreement and they most likely revealed all the terms before you signed that agreement.

It's a good review, though, and hopefully it will save at least one person the trouble you've encountered to. I'm afraid the BBB won't be able to help you too much in this case.
Posted by Anonymous on 2011-02-23:
most of these "trial" offers come with a stipulation that you must cancel or they will charge you a monthly rate.
Posted by jerribilz on 2011-03-07:
they just did that to me. free means free to me. which it also gave me an insufficient funds fee in my account. i just got it last week, and i hate it. i put in a complaint with the ifcc fbi. this was unjust and they scammed us.
Posted by asian chic on 2011-12-01:
Like everyone else I order trial product,the next thing I saw on my bank statement showing 78.90 plus foreign transaction fee. What is up with that!
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This is most certainly a scam.
Posted by Nowknowsbetter on 01/25/2011
HOLLYWOOD, FLORIDA -- This is a complete scam. After ordering and paying for a "trial sample" online, the sample did not arrive for three weeks. The day it did arrive in the mail, my checking account was debited $74.00! There was no trial period. This is most certainly fraudulent advertising. The customer "no service" phone number is only a recording. I have demanded a refund via their website and by letter, but no response. I have already reported this company to the BBB and encourage others to do the same. They will continue this illegal practice until enough people get scammed (as I was) and complaints are filed.
     
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Posted by unhappy999 on 2011-01-25:
There's really no such thing as a free trial. I checked the webset and it says your 14 day free trial starts from the day you order the free trial and it includes all days not just business days. Fourteen days isn't enough time to allow for delivery of free trial and to actually try it out. You're right, it's a scam and so are all the other free trials that need your CC number for S&H. Don't fall for these scams.
Posted by trmn8r on 2011-01-25:
Whenever a "free trial" involves giving your credit card/debit card info, it should set off loud warning bells. I use very few such offers and make sure I can satisfy the terms before I get involved.
Posted by sunny200 on 2011-03-08:
I order the same produce from the uk and you are unable to cancel as it is a recrded message and they do not reply to emails. it is a scam but I wish i had read this before i went ahead
Posted by sunny200 on 2011-03-08:
I ordered the same produce from the uk and you are unable to cancel as it is a recorded message and they do not reply to emails. it is a scam but I wish i had read this before i went ahead
Posted by another unhappy person on 2012-01-23:
I am another one that ordered this product. Have been since last March protesting a double charge and only received one shipment which I returned immediately because of the price. Have been sending e-mails since then and now they are refusing delivery of them Wish I had checked the internet before I ordered. Somebody needs to stop these people from the cheating they are doing.
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Free Trial Offer Scam
Posted by Westgate on 02/05/2011
HOLLYWOOD, FLORIDA -- I ordered their "free trial" product and agreed to pay the $3.95 shipping fee. My credit card was immediately charged $199.95 for a years worth of the product. Read on....

TERMS & CONDITIONS
By using, accessing or ordering products from this Website, you hereby agree to all of the following terms.

Purchasing Products

YOU UNDERSTAND THAT THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION AND THAT YOU WILL BE LIABLE FOR PAYMENT OF PRODUCT THAT WAS SHIPPED TO YOU, AND FUTURE SHIPMENTS OF PRODUCT, IF YOU FAIL TO NOTIFY US TO STOP SUPPLYING THE PRODUCT TO YOU.

By placing my order, I agree to the Terms of Offer, which explain that I must cancel within 14 days of today to avoid enrollment in monthly delivery program which ships fresh supply and charges $74.95 upon the end of the trial period, and subsequently $74.95 monthly thereafter. You will be charged on same card provided today. If you wish to cancel, please call: 888-778-8623 If you are satisfied with the product, and we know you will be, we can offer it to you at a special discounted rate. If you have any further questions about our Radialabs, please contact our Customer Service Department toll-free at 888-778-8623. Our Customer Service Department is open: Monday through Thursday (9:00am-7:00pm), Friday (9:00am-6:00pm), and Saturday (10:00am-4:00pm), EST.

     
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Posted by Skye on 2011-02-05:
You know, this goes for all of these companies that offer these, "FREE" trial offers. If it is truly free, they should not be asking you for your credit card information. The free is no longer free, and they then start charging up a storm.

If it's a free offer, but they want you to pay for shipping and handling, then they should ship the free item COD for shipping and handling charges only. Then you can pay with a money order, not a check, because you do not want them to have any access to your financial information.

If it sounds too good to be true, run.
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Read the Small Print
Posted by Nightshade on 03/28/2011
HOLLYWOOD, FL -- I ordered this product on 3/7/11 and I was under the impression that I had 18 days to use the product and if I didn't like it, I could return it without charge. When I received the product the invoice said I had 18 days to use the product but when I called customer service to cancel on the 17th day the customer service representative informed me that I only had 14 days to use the product before I was charged the other 4 days were for shipping.

She said that the website clearly stated that but since I didn't read all of it now my credit card has been charged $74.95 even though the invoice clearly says I have 18 days to use the product. She said that didn't matter but she would send me a FREE bottle of their toner and credit my account $24.95. I told her the product I had didn't work so why should I want to have another product that probably doesn't work either and she got really annoyed and talked very loud and said I should have read all of the information on the website. THIS PRODUCT DID NOT WORK AT ALL AND I THINK IT IS A BIG RIPOFF! Just my opinion but I think I would know if the product works or not since I was the one using it so I learned an expensive lesson, read every word and don't believe what the invoice says.
     
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Posted by Anonymous on 2011-03-28:
I went to Radialabs website and the T&C's are confusing! First they outline a 14 day period in which you must cancel within that timeframe to avoid being charged, then they go on to outline a 17 day trial period, and to call within the 17 days to cancel or do nothing and continue to receive product and get charged.

If I were you, I'd dispute the charges with your CC and see if you can't get a refund. Shady businesses generally have shady T&C's like this.


Posted by Anonymous on 2011-03-28:
I agree with JC, and would dispute those charges. I would also report them to the BBB. They need to stop getting away with this conduct.
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Con
Posted by Shel asp on 07/17/2011
I ordered this product a month ago and never received anything ..i was always a bit dubious as if it looks to good to be true it usually is. so I only ordered one of the products for 6 pound shipping cost, emails are returned and the phone no is constantly engaged but after Reading what other people have been charged I've stopped my card and am glad I only lost 6 pound...
     
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Posted by Cwazychicken on 2011-07-17:
Good thing you stopped your card, hopefully they dont find another way to bill you. You have to be very cafeful when you see things advertised as free risk trial. Because it is a risk, and its not free. And from what i read, the product doesnt work that great any ways, so you probably dodged a big bullet!
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