PENNSYLVANIA -- I purchased a Samsung HD DLP TV. I called RCN to find out what needed to be done so I could receive HD channels. (No premium channels, no PPV, no VOD.) I was informed I needed to acquire a HD converter ... read full review
10 Day Disconnect Policy
BOSTON, MASSACHUSETTS -- I've had RCN for the past two years and am moving out of state. Their rude customer service person told me I would have to pay for an additional 10 days BEYOND my regular billing date (which is already ... read full review2 Replies - Latest reply on 08/16/2013
RCN Sales reps lie and cheat
RIDLEY PARK, PENNSYLVANIA -- I was working on my house one weekend. An RCN sales rep came to my door to inform me they were installing FIOS for a neighbor up the street and was I interested in receiving their Internet/Cable package ... read full review2 Replies - Latest reply on 04/16/2008
They should be left out on a log to die!
CHICAGO, ILLINOIS -- I am still holding with RCN and it has been 53 minutes so far waiting for a sign of intelligent life.
I had my wallet stolen and called RCN to change my credit card number with them so they would automatically ... read full review
Hard to believe but several hundred customers have had serious internet problems for DAYS in the heart of New York city. They don't tell you anything about what is or will be done. After the long outage they tell you that they will be gracious to not bill you on these days (wow, as if I needed to call six times to know I wasn't paying for these days!) They don't have any plan to fix the Internet in any expeditious fashion - in New York City? Are you kidding me? Try to cancel service - they have limited hours that this department is open, M-F only, of course.
I've never seen anything like it. Shocking but true. This is why I have to run out now and get broadband cable because RCN has no clue when the problem will be fixed. They are offering to send people out later this week. A week outage?
RCN is the worst company out there!
100 BALTIMORE DR, PENNSYLVANIA -- I have been with RCN for 10 years now because they are the only company that offered the phone/cable/internet bundle. In that time, I've been SO unhappy! One may say "Why don't you just switch", it's ... read full review
MASSACHUSETTS -- Well, another 40 minutes on hold & why? Because they sent me a letter of service suspension and I want to find out why.I received their latest invoice last week, and the notice of suspension arrived today. Only the current month is owing, nothing else. They have also left phone messages about the non-payment. Their representative told me that it was all automatic and there was nothing she could do - but that I was overdue by 1 day. So the notice of suspension was sent out before the bill was even due!
Their rates are not even that good anymore - time for a change.
Worst Service Ever
WATERTOWN, MASSACHUSETTS -- This is an actual email I sent to rcn CEO/few board members. Here are their email addresses below.
I'm sure by looking ... read full review
CHICAGO, ILLINOIS -- From my very first dealings with RCN right up until my decision to cancel, customer service has been appalling. RCN missed three installation appointments. Calling RCN's customer service line is a complete and utter waste of time. RCN operates on the premise that apologies are customer service. After days of persistence and writing to their corporate office, I received a substantial discount for these missed appointments.
Fine, I gave RCN another shot. During the next two years, my cable was unreliable and my phone frequently out of service. Every time, I would call 1-800 RING-RCN and wait for hours before finally be disconnected. A few times a customer tech has come out but did nothing to fix the problems.
Today, the technician came with incorrect equipment that was hooked up improperly and left. I called to ask about this and was told they would come back today with the proper equipment. Naturally, that did not happen. I called again and went through the phone tree to nowhere, as usual, and was finally told that they had scheduled an appointment for Tuesday, 11-2. No one called me and I was not aware of this appointment.
This was the final straw. I'm done with RCN. Run from their ads. In two years, their service has not improved at all. Clearly, this company does not want their customers to be able to call for any service. Even more clearly, this company has no interest in retaining customers. My advice is don't even consider RCN.
CHICAGO, ILLINOIS -- I had the unfortunate opportunity to use RCN internet, cable and phone for this past year.
4 Replies - Latest reply on 12/14/2007Add reply
RCN Cable: During this past year, I was never able to watch a movie on demand. My weekly routine..I would select the movie and the system would freeze. Then I call RCN, wait at least 45 min to speak with someone. Finally, after waiting, the tech support would reset my cable box (I lose all my movies I had saved on DVR). After rebooting, still nothing works. I ask for a credit, they tell me that the "on demand" service is free, therefore no credit. Again, I did this weekly..I guess I thought (wished) sooner or later it would finally work.
RCN phone: They "accidently" cancelled my service today. (This actually prompted me to write this review). My wife works from home. We called RCN this morning. After waiting for 55 minutes, we finally spoke with someone. They don't know what the problem is. They want to send tech support here to see what the problem is. We asked for a credit, the Manager said she will credit us $1.55 for our troubles.
The good news..I cancelled the service today!
If you choose RCN, just remember....You were warned!
Lack of Internet Connectivity
WOODSIDE, NEW YORK -- Ever since I signed up for RCN Communications' services on Sept 25th, 2003, the experience has been extremely horrible.
Day 2 of my new service, I had to have a tech out to test the modem (customer ... read full review1 Replies - Latest reply on 05/12/2009
RCN Has Questionable Practices
NEEDHAM, MASSACHUSETTS -- RCN has some shady business practices when it comes time for you to cancel service, whether you are moving, or are just fed up with them. Service can only be cancelled by reaching their so called "Service ... read full review1 Replies - Latest reply on 09/08/2008