LETTER TO RCN ABOUT SERVICE AND "FRAUD"
CHICAGO, ILLINOIS -- Letter to RCN Fraud Dept 4/9/10....explains the complaint pretty well....
I have spent almost 7 hours dealing with YOUR company today. I am sure if you look up the notes you will see everything, however what you will NOT see is the way that the employees who spoke to me actually spoke to me. I was called a deadbeat, liar, loser, was told to "F@ OFF", yelled at, talked over, hung up on, told to quit calling, quit talking, shut up, and the list continues, but I am sure that was NEVER noted in the notes in fact I know it wasn't because I just talked to someone who was nice enough to take all of these notes about how I was spoken to, and how horrifically I was treated today by your company. My mother was called a liar, was told she sounded too much like me, was told that I was a deadbeat, to never call, and again, to shut up and again, I could go on....MY OWN MOTHER.
I had service all set up for about 2 weeks now at my new condo, there was never an issue, there was never a problem. I even called to confirm set up time, and then received a call, after all of this even, confirming the setup tomorrow. However, at 940 this morning, I receive a voice mail from RCN stating "you're account's been terminated please call financial services if you still wish to have service". Which quite frankly after that, I didn't want service, but unfortunately, and sadly I truly mean unfortunately, RCN is the only company that serves this building......for now. I believe the contract with our building is up on June 1, and this is not the first occurrence of something happening like what happened today.
Someone.....with the same name....which, please, correct me if I am mistaken, Chicago is the 3rd largest city in the country, chances are....someone has my same name.....DIFFERENT SSN and DIFFERENT PAST ADDRESS had RCN and owed a balance. I am SOMEHOW being pinned for this person! THAT is just the beginning of it! They then have proceeded to talk to the condo building MANAGER, and told her that the OWNER of the unit would have to call and set up service. So, I then called RCN back to check to see WHO he needed to speak to and WHAT he needed to do. I was ever so nicely informed that no matter what, NO ONE WILL EVER GET SERVICE IN THAT UNIT....EVER...EVER...EVER and the words were, not the owner, not your mother, not the manager, not John Doe, NO ONE will be getting service there. I was again told to quit calling, to quit arguing over how ridiculous this is, and to just shut up and if it true that you didn't live there then prove it.....then she hung up. I WAS NEVER GIVEN EVEN HOW TO PROVE IT!!!!!!! FINALLY, I called back again, hoping, in a way to get HER again, but thankfully got a woman who was very nice, and gave me your contact information and then said she was putting in the system how horribly I was treated and talked to. I can say that I have NEVER IN MY LIFE been treated the way your company has treated me or my mother in my life. Quite frankly, if I didn't HAVE to have your service, I sure as heck wouldn't, I have NEVER IN MY LIFE been talked to or treated so horrifically in my entire life, truly, NEVER. I will be filing a customer service complaint with the BBB, because oddly today...no one had a manager....
Then I am told, as icing on the cake, that "yeah little fairies just decide to put in different ssn for you so you look like you have fraud" and my response was....."actually, every time I call, there is a new number in there, so I truly believe that is what YOU are doing, and I will go to EVER length to report you and what you have done."
I have had my identity stolen, but this person doesn't even have the same ssn! I want this taken care of, I want to ensure that service is placed in this unit. I don't want your internet or your phone. I want cable and a DVR box and THAT IS IT. I want to deal with RCN as little as I possibly have to after this. Regardless, I want this taken care of immediately. It is the absolute LEAST your company can do after what you have done to me!!!
I expect to hear from you within the next 72 hours via email or phone. When contacting me, I expect this to be resolved and the unit be released from whatever it is this jerk did to it and did to me. This "Jerry who has no manager" better watch who he speaks to like that, because one of these days he will get an attorney wanting nothing more than to see him in civil court for slander, and that is just ONE of the things he did today, and he wasn't the only one.
I expect this to be resolved by Monday at 5pm central time, which means a phone call and an email from one or both of you, if it is not, I will take a look at what legal action I can be taken to resolve this matter as it should have never happened to begin with, but you can thank everyone on the phone today for allowing it to get to this level.
Thank you for your prompt attention to this matter.