No Wonder RCN is Bankrupt!!!!
NEW YORK, NEW YORK -- When we moved into a bldg. in NYC, we got cable TV, high speed internet & phone from RCN. The phone has been out for WEEKS. They refused to even try to fix it. Said it was our phone. I tried one last time to get them to fix it, wasting 30 minutes on hold to have them say. on a Thursday, that Monday was the first day they could come out. Finally, I called to just CANCEL it. Their response was to punish me by making me wait for another 30 minutes just to cancel. They made me jump through all kinds of hoops to cancel, which they SAY they can't do for over a week. I said I wanted credit for the time the phone has been out. I had to call BILLING, which was closed. (Another 30 minutes on hold, no doubt.) I PROMISE RCN, I AM CANCELLING THE CABLE & INTERNET ASAP, TOO. As my husband said after the ABUSE I took from RCN, This is what is WRONG with America! I am calling the building to BEG them to cancel RCN contract. They are a DISGRACE to themselves, to their customers. Hookers, garbage men & E. Coli bacteria have more pride in their work than RCN does. I'm MAD AS HELL & I'M NOT GOING TO TAKE IT ANYMORE!!! Does anyone know which govt. agency controls RCN? It's PAYBACK time!!!