ILLINOIS -- When I first moved to Chicago from Ohio, I went and called RCN to get internet and cable for me and my 3 roommates I was living with at the time. When the tech. first came out it was impossible to understand anything they were saying (not to say it's their fault) but they were very rude as well. Throughout having RCN, it was like playing musical chairs, because every week it was either me, or my 2 roommates that were out of service. Either one of us was SOL and had to use our computer, or which was even worse was when all 3 of us had no service.
Needless to say this made our living situation tense just because of all the stress that they caused and calling them up was pointless because you would spend 2 hours of your day trying to talk to some idiot who either gets you disconnected in the middle of waiting or does nothing to help your problem and says they can have a tech come out. Once the tech comes out 4 days later, we get a bill the next month for $250.00. We pay each month, but figured maybe something happened as to why it was so high as usual. Instead of complaining as that gets us nowhere with them, we just decide to go through and pay.
No matter how many times we would call to lower our bill, it would never get resolved even if they would say countless times how many "discounts" we would receive and the money that would be taken off. Finally our service was back on, we were happy.
Not even 24 hours goes by where everything shuts down both cable and internet. Of course I'm pissed and call RCN in a rage only to find out that they are experiencing an outage in my area. I understand that but when this is about the 20th outage since I've had RCN it gets to be a bit ridiculous. Please save your money and your time and get Comcast. Believe me, it's cheaper than RCN regardless what you hear. Good luck!
VIRGINIA -- RCN.COM has to be one of the worst companies ever. We're completely held hostage to this company. Horrendous customer service, technical support and products. For over two months now they have been returning my email as SPAM and then today they started blocking all mail as being blacklisted by me. They have no clue on how to fix a problem after 6 phone calls that go on for hours. Problems never get fixed.
Tonight I talked to a supervisor pertaining to email issues and was told that he had no IT experience that he was just a supervisor. Now how is that. They hire people to supervise so-called IT staff and the supervisors have no IT experience. This is one reason problems don't get fixed. You call RCN to report a problem and they never get back to you on the problem of get it fixed. Call back a week later and have to go around in a circle going over the same thing you had to tell them the week before and it goes like this week after week.
ARLINGTON, MASSACHUSETTS -- We had RCN for less than 1 year. ON July 1, a Thursday, our on-demand went out. I called RCN. They took the call. The next day, I called again, they took the call. I called every day, July 1-5. Of course being a holiday weekend, I did not get any response on my service call July 6th. We then canceled our service on July 22nd for RCN's non-ability to provide service.
They then are billing us for 1 week of service after we canceled. We have tried calling. To no avail - None on the other end of phone can help you or resolve your problem and supervisors who can resolve the problem are not reachable!!! Our problem is not resolved and we don't know how to resolve it. DO not get service with RCN.
MASSACHUSETTS -- Well, another 40 minutes on hold & why? Because they sent me a letter of service suspension and I want to find out why. I received their latest invoice last week, and the notice of suspension arrived today. Only the current month is owing, nothing else. They have also left phone messages about the non-payment. Their representative told me that it was all automatic and there was nothing she could do - but that I was overdue by 1 day. So the notice of suspension was sent out before the bill was even due! Their rates are not even that good anymore - time for a change.
BOSTON, MASSACHUSETTS -- I've had RCN for the past two years and am moving out of state. Their rude customer service person told me I would have to pay for an additional 10 days BEYOND my regular billing date (which is already 10 days out). They said their final billing process is long and it takes that long to get the technician out to turn off the service. As if that is my fault! I just cancelled my electric service, cell phone and newspaper with no "disconnect policy". When I complained to a supervisor, she said that I "was lucky-- it's usually longer than 10 days." I've also complained to the BBB in MA, where there are already 59 complaints in the last 36 months.
SECANE, PENNSYLVANIA -- A RCN agent came in our apartments building to disconnect the "illegal" users. I was disconnected by mistake. It took me dozens and dozens of phone calls to finally learn that I was the "guilty" and had also to pay for a technician (that I never saw) who, according to them, came to my place. In all the phone calls made (and then you reach each time a new "face" and have to start all your story over from scratch) RCN always refers to their notes (which are right by definition) while your notes are all false.
I even wrote to their headquarters (big names in their company) and they even never answered me. Their slogan is right. "YOU'LL GET MORE WITH RCN", they just forgot one word. "MORE PROBLEMS". I have now a better service and less expensive with Comcast.
WOODSIDE, NEW YORK -- Do not use RCN if you want good service. It is a waste of money. I recently upgraded to TIVO to save money and the quality has gone way down. I was told that my computer and television would work better and the opposite is true. Now I have trouble with my phone, internet and TV. I want to go back to the old way and they said that I can't. The service representatives are rude. I am looking for another service.
HERNDON, VIRGINIA -- My special needs underage child was playing with TV and pushed buttons and ordered 3 porn movies. Called RCN to have them remove - they won't. What should be my next step? I thought you had to have some sort of clause verifying you were at least 18 to order. There is nothing like this. Isn't RCN selling Porn to underage children? Not only am I concerned due to the cost but also what they are providing to children.
ALLENTOWN, PENNSYLVANIA -- RCN has now taken to charging people an additional dollar on each bill paid (EVEN if paid on time), if you don't allow them access to your bank account for their auto pay program. Clearly they need competition in order to level the field and force them to behave ethically.
RCN sucks. How can a city as big as Chicago only have two cable companies, that both sucks by the way? RCN doesn't have many options to choose from, and if you have problems with your services you can expect to be credited 0 for all your problems. Then the customer services representative don't speak good English and they aren't helpful at all. I wish Chicago will look into having better cable companies here. And they are too high for the lousy services that they provide.