Regions Bank - Page 3

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1.0 out of 5, based on 3 ratings and
28 reviews & complaints.

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Huge Fees For Equity Line
Posted by on
GEORGIA -- Beware of Regions home equity line. The fine print says they can charge you $500.00 If you close the account. They conveniently don't tell you this at the closing and I would not have gotten any loan with them had I known about it.
     
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trmn8r on 2011-10-30:
The question of whether prematurely closing a home equity loan results in a fee is one of the ones that you need to ask when shopping for the loan.

Interest rate, term, loan amount, fees. These are the parameters of concern. You state it is in the fine print - therefore it was included in your contract when you signed it. You have to read all that "legal stuff".

Since an "early termination" fee is common, I don't see what the bank did wrong. Furthermore, if you think about it, you agreed to a loan for X months. It is your responsibility to educate yourself what happens if you pay off prior to X months.
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Bank Policy
Posted by on
LITTLE ROCK, ARKANSAS -- I recently complained to Little Rock, Arkansas branch of Regions Bank that handles my account about five (5) overdraft fees that they would not explain. I was directed to the Branch Manager, Cassandra Fisher, who told me that because of a policy they could not refund my fees. Regions general customer service had tried to refund these fees however they were not able to because earlier in the year a this branch (where, by the way, I did NOT open my account) had failed to process some paper work on a $8000 savings account I had opened and cause a problem. This Manager who caused that error and also refused to help me with my account informed me, "that if I did not like her, close my account". I wrote a letter to the main office both explaining the original problem and requesting my account be handled by a different branch.

All the while I made sure to put this account in positive while waiting an answer. The only reply I received was letter from this same manager that they were closing my account under the Deposit Agreement.

This is how Regions deals with complaints. If justified they will close the account and threatened lawsuit (a least this letter did).

Signed Branch Manager, Little Rock Parkview Branch.

Matt Person
     
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yoke on 2008-11-09:
I'm confused. Did you have money in your account to cover ALL 5 checks before the NSF's?
Principissa on 2008-11-09:
I'm really confused. Did you not wait before a deposit cleared before writing those 5 checks? Was the money to cover those 5 checks already in the account?
Jordan on 2011-07-28:
This the worst banking I've ever seen, these banks suck.
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Fraudulent Debit Card Charges
Posted by on
OFALLON, MISSOURI -- I have been a customer of Regions Bank for over 8 years - you would think that would mean something?? I had a fraudulent charge made with my debit card numbers (the card was still in my possession). Regions has been anything but helpful. It has been 14 business days, 18 calendar days and guess what?!? I still have $0 and they are still "working" on it. My account has been so overdrawn everything I own is now declined because I cannot access my checking account to pay for it - for anything. Oh, and the best part - I just found out from filing a police report that the Regions system was hacked into 6 months ago and they are STILL not telling their customers!

PLEASE DO NOT BANK HERE!! PLEASE TAKE THIS ADVISE! I would hate to see this same thing happen to anyone else!
     
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tnchuck100 on 2008-08-04:
How much money are you talking about? Depending on how much is involved you could start a small claims action against them. If the amount is substantial a persuasive letter from an attorney may get their attention. They are counting on you doing nothing. FIGHT!
Anonymous on 2008-08-04:
Let them know that you know their system was hacked into. I'm not positive about this, but I think companies have to tell their customers if there is even the slightest change that your information has been compromised. I'd consult with an attorney about this too, you need to be informed of what your rights are.
moneybags on 2008-08-04:
Contact your state banking commission.
Anonymous on 2008-08-05:
Did you file you dispute in writing or just talk to them over the phone?
If you have not sent them your dispute in writing, do so. They are required by regulation to provide you a provisional credit to your account within a certain time period after they receive your written dispute.
Every time you speak to them over the phone, be sure to follow it up with something in writing detailing who you spoke to and was was agreed to.
Anonymous on 2008-08-05:
Rob is correct. You *have* to notify them in writing, and they *have* to give you credit within a certain time frame. If you haven't done so already, go into your branch and file an affadavit of fraud.
military spouse on 2008-11-05:
I have online banking and have been with regions/amsouth for over 6 years never had a problem I don't even bounce checks!!. well I saw a purchase online for almost 750.00 to staples. I called imeadiately long story short . regions will not refund my monry until it investigates the fraud claim. well apparently the charges were used with my debit card information ( I never lost my card its still in my purse) so how did they get my info?? regions doesn't know and doesn't care. I spoke to a branch maanager in person did all the paper work affidavit and all I now have 330.00 in nsf fees also. oh by the way I never had enought to cover this but they still put it through. they wanted to fees. well they need 15 business days to investigate the claim by the way the charges were used in Georgia while the same card was used by me in Florida. so what to investigate how can I use the card at a different state at the same time. well after they investigate and decided on their own sweet time to give me back my money. then 3-5 days later they will return all the fees. So I asked the branch manager its ovdvious I'm a victim of fraud how could this have happen, and what do I do for money for the next month until this is resolved. He said he didn't know how this happened and he can no longer help me with my financial problems. My problems are because of their bank. I switched to bank of America they return your money within 24 hours while they invetigate they aatleast believe you and let you go on with your life. so regions 6years ment nothing my dedication and being a good customer you still cannot help me with my financial problems!! since I have no more money that you can take in fees and fraud!!!!!!!
GAC Williams on 2011-12-29:
Regions is a terrible bank, they cannot charge all those monthly fees so now they are stealing money. I had money in my account to cover charges and they just charged me a fee anyway. This is crazy.
steve jenkins on 2012-07-16:
regions sucks, ill never use them again. I was out of the area I lived in and used my card a few times there was no money left in the account but they kept clearing charges over and over, 8 dollars 11,45 with no money in the acc. I went in today and they charged me 35 $ for every charge when they knew no money wS in there, I tried to pay the amount of debits but they refused 7 35$ overdraft charges on an account with no money in it , she told me it will alwYs clear and they won't close my acc, guess I shuold charge a new car???? this bank sucks one charge with an overdraft fee I can understand but after that it should not clear greedy bank justwant the fees
J williams on 2012-09-30:
As my FIA Visa turned over my account to Regions Visa it has been as usual a bad dream, The change happened in August 2012. Either regions did not send me a bill or there was qlitch in the transfer from the FIA card to Region card but I received no bill and was charged $25.00 late fee for what I feel is Regions way of geting extra money in a back handed way. When I was with FIA I never missed a payment. Already disgusted with Regions trickery.
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Astonomical Fees
Posted by on
Avoid regions Bank at all costs. They have no interest in you other than to charge fees at the drop of a hat. Several time now they hold deposits and then charge a fee for NSF. Transfers are held and they have no heart. We opened a saving account with them and they pay a whopping. 08% interest. Their interest is in the stockholders not the customer.
     
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Weedwhacked on 2010-07-08:
You're correct. They're like all banks.
MaggieMcT on 2010-07-08:
Are they holding deposits longer than stated in the account's Terms of Service? If so, I'd complain to the state banking commission.
yoke on 2010-07-08:
When you made the deposit on the the receipt it will tell you when the funds are available. Did you ask the teller why the funds are not available.
grandma005 on 2010-07-08:
Try Chase Bank they pay a whopping .001 percent on all types of accounts even their Premier accounts. They also charge a $20.00 service fee if you don't keep a whopping $15,000 balance daily. All Banks are like this now. Buy a safe and keep your money at home. And next year you are going to pay a whopping 39.5% tax on your interest. The IRS can just have all of my 17 cents a month interest. Close the account-you bet I did.
goduke on 2010-07-08:
You should opt out of the overdraft protection. That way the transactions will just decline and you won't be paying any NSF fees.
biomajor on 2010-07-08:
OOPS, Wrong review !!
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Regions lost my direct payroll deposit!
Posted by on
MIAMI, FLORIDA -- Can anyone give me advice on how to get Regions Bank to give me my payroll deposit. I have called 6 times over the past 2 days and each time I have to repeat myself because they have no idea what I am talking about. They admit they had a huge problem with their ACH depository system but now it is solved. I still don't have my money they still won't fix my problem. My payroll department at work says the money from their end went through OK so Regions does have it - they just lost it and don't seem to be in a hurry to get it to me. The customer service reps are rude and unhelpful and have not logged my calls into the system so each time I call it is like I never spoke to anyone. Can anyone out there offer a suggestion as to what I can do to get my money? They are truly a terrible organization and obviously the word needs to get out how poorly they value their customers.
     
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Pomona Guy on 2007-05-16:
Demand your company's payroll revoke the deposit and pay you by check.
Anonymous on 2007-05-17:
And then change banks, they don't deserve your business.
rhondam718732 on 2007-05-17:
Never heard of this bank but csn you go into a branch? And ask for a manager. I can't imagine that every person you talked to won't help and won't log it in...
AliM on 2007-05-18:
Thanks Pomona Guy, Just Cuz and Rhondam - company payroll is wiring money today - am changing banks next week and rhondam - spread the word to all to avoid Regions Bank - it is a SE Regional banking system. Again thanks to all.

AliM
eve3369 on 2007-05-19:
I feel you! posted my own Regions drama
AliM on 2007-05-21:
I just got an e mail telling me to call between the hours of 7 a.m. and 6 p.m. yet another example of how bad their "customer" service (ironic use of the term) is. People need to know how little this bank cares about their issues and how to resolve them - the old English expression "I'm all right Jack" certainly applies here!
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Errors and fraud
Posted by on
HORN LAKE, MISSISSIPPI -- Regions bank has employee who make to many errors. And the company will not stand up for what's right. I feel that their sucking your account dry with their shell game of policies
     
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poppapia on 2007-06-21:
Exactly what mistakes are being made? With more information, there may be someone on this site who can give advice.
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Regions Bank
Posted by on
GEORGIA -- My advise to all small businesses is to AVOID Regions Bank. Once you are reeled in they will suck you dry and NO customer service what so ever.
     
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tnchuck100 on 2007-06-04:
For your post to be of any value here you need to tell us of your experience.
Anonymous on 2007-06-04:
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A really caring bank!
Posted by on
SMYRNA, GEORGIA -- Just wanted to relate this quick story of my bank in Smyrna, GA. Regions Bank is fabulous! I did some late night (3am) purchasing on my debit card, and the fraud division was wonderful to call me and verify that everything was OK with me and my debit card! Now that's SERVICE! I am VERY pleased with my bank and wholeheartedly endorse them to anybody that ask for a good bank!
     
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Anonymous on 2005-12-17:
Isn't it nice to get an unexpected service like that? Thanks for posting!
Ponie on 2005-12-17:
Good to see a bank complimented for a change. The usual comments we read are from consumers who are not aware that bills are supposed to be paid...on time.
lepearso on 2006-08-17:
I worked for Regions for 5 years and I'll say that they give very good service! I miss being there!
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