Avoid regions Bank at all costs. They have no interest in you other than to charge fees at the drop of a hat. Several time now they hold deposits and then charge a fee for NSF. Transfers are held and they have no heart. We opened a saving account with them and they pay a whopping. 08% interest. Their interest is in the stockholders not the customer.
LITTLE ROCK, ARKANSAS -- I recently complained to Little Rock, Arkansas branch of Regions Bank that handles my account about five (5) overdraft fees that they would not explain. I was directed to the Branch Manager, Cassandra Fisher, who told me that because of a policy they could not refund my fees. Regions general customer service had tried to refund these fees however they were not able to because earlier in the year a this branch (where, by the way, I did NOT open my account) had failed to process some paper work on a $8000 savings account I had opened and cause a problem. This Manager who caused that error and also refused to help me with my account informed me, "that if I did not like her, close my account". I wrote a letter to the main office both explaining the original problem and requesting my account be handled by a different branch.
All the while I made sure to put this account in positive while waiting an answer. The only reply I received was letter from this same manager that they were closing my account under the Deposit Agreement.
This is how Regions deals with complaints. If justified they will close the account and threatened lawsuit (a least this letter did).
Signed Branch Manager, Little Rock Parkview Branch.
OFALLON, MISSOURI -- I have been a customer of Regions Bank for over 8 years - you would think that would mean something?? I had a fraudulent charge made with my debit card numbers (the card was still in my possession). Regions has been anything but helpful. It has been 14 business days, 18 calendar days and guess what?!? I still have $0 and they are still "working" on it. My account has been so overdrawn everything I own is now declined because I cannot access my checking account to pay for it - for anything. Oh, and the best part - I just found out from filing a police report that the Regions system was hacked into 6 months ago and they are STILL not telling their customers!
PLEASE DO NOT BANK HERE!! PLEASE TAKE THIS ADVISE! I would hate to see this same thing happen to anyone else!
MIAMI, FLORIDA -- Can anyone give me advice on how to get Regions Bank to give me my payroll deposit. I have called 6 times over the past 2 days and each time I have to repeat myself because they have no idea what I am talking about. They admit they had a huge problem with their ACH depository system but now it is solved. I still don't have my money they still won't fix my problem. My payroll department at work says the money from their end went through OK so Regions does have it - they just lost it and don't seem to be in a hurry to get it to me. The customer service reps are rude and unhelpful and have not logged my calls into the system so each time I call it is like I never spoke to anyone. Can anyone out there offer a suggestion as to what I can do to get my money? They are truly a terrible organization and obviously the word needs to get out how poorly they value their customers.
SMYRNA, GEORGIA -- Just wanted to relate this quick story of my bank in Smyrna, GA. Regions Bank is fabulous! I did some late night (3am) purchasing on my debit card, and the fraud division was wonderful to call me and verify that everything was OK with me and my debit card! Now that's SERVICE! I am VERY pleased with my bank and wholeheartedly endorse them to anybody that ask for a good bank!