LITHIA, FLORIDA -- Earlier this week, at the age of 52, I experienced for the very first time in my life the humiliating experience of having three checks on my account returned to the payees for insufficient funds. First of all, I am guilty. As such, I do not want a letter of explanation regarding your policies and why you returned my checks. I assure you that, having nearly 30 years of banking experience myself, I fully understand your policies and procedures. I also understand why the checks were returned according to those policies and procedures. According to your current policies and computer procedures, you had every legal right to do so, and I was in the wrong for trying to be sure my bills were paid when they were due. Unfortunately, I didn't count on Paytrust, my online provider, delivering the checks three days before their published estimated delivery date. But that's my fault, not yours.
The true purpose of this letter is to suggest changes in your computerized check return procedures which would be of benefit to your customers and probably more profitable to your stockholders in terms of lowered costs and greater customer retention, if not actual satisfaction.
The result of this would have been: a. An NSF fee to me of $72.00 instead of 108.00, b. The need for me to only have to deal with two unpaid checks rather than three, c. Savings to the bank in terms of the costs of returning an additional check, d. Savings to the bank in terms of the reduced time and effort spent by the local branch staff assisting an irate customer to correct two NSF problems instead of three, e. The bank would have extended payment on two checks totaling $265.00 instead of the one check for $321.00, which they paid instead. This would have resulted in $56.00 less expended by the bank.
The result of this would have been: a. Overdraft fees charged. This would still result in the $72.00 - $108.00 income to the bank, b. Savings to the bank for the costs involved in returning the NSF checks when it wasn't necessary, c. Significantly reduced time and effort spent by the local branch staff assisting an irate customer to correct NSF checks that didn't have to happen. Trust me, a customer is much more likely to accept the overdraft fees, without significant complaint, if the checks were not returned.
Finally, and perhaps most important, in this day and age of mega-banks, with total computerization and dehumanization of the entire process, the above changes could be viewed as returning a bit of that humanity to a very humiliating struggle for consumers to have the right to some control over their own finances. Since local branch managers, like ** at AmSouth Bank - FishHawk Branch, no longer have any control or leeway to assist customers in this manner, perhaps the humanity could be installed into the computer.
Thank you for your time in reviewing this letter. Again, I do not expect a reply. However, I would appreciate your careful consideration of the above suggestions and your filing of this letter with your Community Reinvestment Act files for access by other consumers at their request.
LITTLE ROCK, ARKANSAS -- My elderly mother has been scammed by several staff members at the Southwest Little Rock Regions Bank. This has resulted in my mother paying more fees than she would have to pay and she is on a low fixed income. This is outrageous and criminal. My Regions branch in Birmingham, AL is great. I am sure that there are good and bad branches and a bad branch to avoid is in SOUTHWEST LITTLE ROCK, ARK.
STOCKBRIDGE, GEORGIA -- I simply ordered a prepaid debit card. I found a local Regions Bank with an ATM for deposit. I arrived and found the ATM would not accept deposits so I went inside to make my deposit knowing I would be charged $2. After nearly 1/2 hour I was told they would not accept my deposit. I threw my new card in the trash! DONE!
Avoid Regions Bank at all costs. They have no interest in you other than to charge fees at the drop of a hat. Several time now they hold deposits and then charge a fee for NSF. Transfers are held and they have no heart. We opened a saving account with them and they pay a whopping .08% interest. Their interest is in the stockholders not the customer.
SMYRNA, GEORGIA -- Just wanted to relate this quick story of my bank in Smyrna, GA. Regions Bank is fabulous! I did some late night (3 am) purchasing on my debit card, and the fraud division was wonderful to call me and verify that everything was OK with me and my debit card! Now that's SERVICE! I am VERY pleased with my bank and wholeheartedly endorse them to anybody that ask for a good bank!