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Remit2india Cheating Customers
Posted by on
AUSTRALIA -- Hi,
This is an experience I wanted to share with a broader community about the ripoff I had when transferring some funds overseas using Remit2India service whose funds transferer is Citibank. These companies have been taking customers for granted and fooling them with advertising false exchange rates and transferring money at much lower rate than advertised on the website.

I transferred $2001 using their service to my NRE account in India on 8th November.However the funds got converted on 13Nov and they have transferred the money @34.38 when it was advertised on the Net @ 35.16. Upon following this with their team they accepted the mistake over the phone but sent a email telling that they won't transfer the balance.

This is just a rip off of innocent customers who falls prey to fraudulent companies like this.

I would not recommend Remit2India service to anyone and I would be taking up legal actions against this company so that it doesn't trap any other customers with their false advertisement.

They take Australian customers for granted and don't provide customer service.

I have been reading loads of complaints about this company online and its time that some action needs to be taken.

I would strongly recommend ICICI Bank's Money to india service as they don't rip off customers like this and provide a much better level of service.

DON'T SEND MONEY OVERSEAS USING www.remit2india.com because next time you wouldn't even know if your money would reach to your loved ones. This company does nothing else except for promising to give better exchange rates and advertise crap on their website.
     
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User Replies:
Manish75 on 04/17/2008:
Surprised with bad reviews! REMIT2INDIA is honest and hassle free

I am surprised at such bad reviews. I have been using Remit2india’s smart wire service since last 8 months transferring approx £1200 each time. For me it has been very smooth with no hiccups, my account also shows me the status and never had to call them for delays or other hassles. I have used everything from xoom to ICICI earlier (with ICICI giving the worst exchange rate) but nothing was as hassle free as this. In recent month they seem to have also revamped their site and its pretty user friendly now, yes I agree earlier it was a little cumbersome, but now it’s a breeze.
I am not switching over to any other service anytime soon.
DesiRaj on 04/20/2008:
I will not be surprised if someone investigates and finds they are operating illegally. Most remittance services are upfront about charges and rates but these guys create a fuzziness on purpose! [snip] Simple googling shows how scores of people have been cheated! There is not much to recommend Remit2India
nikesh on 04/21/2008:
Remit2India is better than the rest
I am recent convert of Remit2India and to put it on record my experience has been fabulous. My brother transfers me money every month from Singapore and so far he was using either Western Union or money2india(a pain!), but both these offered a really low rate and the also charged a service fee. With Remit2India I don’t have to go looking for an authorised center to receive my cash, it comes directly into my bank account. The exchange rate is slightly better too. For me Remit2india is any day a better service than the dozen others out there..
hkv on 09/28/2008:
I recently did a transfer and found that Remit2India is cheating us. When I transferred, I was tracking the exchange rates everyday. I got an exchange rate of 43.84. As per my tracking I should have got 44.13 (I had not seen an exchange rate below 44.03 on their site in past 3 days from the date of money dispatch, assuming they used an earlier date).

I did the same tracking with money2india and I am happy to say that the exchange rate I got with them matched what I saw on the site.

If these sites want to be credible, I challenge them to put up a historical exchange rate chart of every rate change (date, time, exchange rate). And they should put a date/time for conversion on every money transfer. As of now I would not recommend Remit2India to anyone. They are just about advertising.

I have a complaint with money2india too. You can transfer only up to 5000 using ACH. However their rate goes up if you transfer 5001 or more. The stupid thing is that if you send a check of more than 5000, then it takes them 3 weeks to clear it. The other option is to wire the money to them - where you pay ~$20 to your bank. Also their exchange rate tool is painful to use - the chart on Remit2India is much more user friendly.
hariimmadi on 10/12/2008:
I feel, Following reasons are enough to advise not to do business with Remit2India.

Fraud in Remit2india service? MAY BE YES... I sent money 25 days back and the money still haven't reached the recipient......................

Is customer service good @ Remit2india? ABSOLUTELY NO.... when checking about transaction status, even they don't have authorization to give 100% details of the transaction

and the only guys have access is "COMPLIANCE DEPARTMENT" who can be reached only by e-mail.......................

Can you expect response from compliance department @ Remit2india immediately? ABSOLUTELY NO....... every time, you ask to check into transaction further which can't be

handled by customer service, you get an e-mail from compliance department which says, we will get back to you within 24-48 hrs.... and u know what, you will get final status of the

inquiry only after a week. this happened to me thrice on the same transaction which took for a total of 3 weeks and still no result as of today......................

Can you take legal action against Remit2India? ABSOLUTELY YES..... yes... you heard it correct... this is what I was told by Remit2India customer service when asked if I can do

anything on a transaction with no status even after 25 days......................

Does customer service @ Remit2India show courtesy? ABSOLUTELY NO... when asked to talk to a higher manager to inquire more about a transaction that was not complete even

after 3 weeks, the response I got was " customer service agent hung up the phone on my face"......................

rest you might have heard from other forums like "how pathetic it is to do business with Remit2India, how Remit2India manipulates transaction exchange rate by taking the lowest rate of all the business days to complete a transaction and give the lowest to you etc....
Remit2India Support on 02/04/2009:
From Remit2India

To our NRI customers who are facing an issue that has been unresolved within the stipulated time, we request you to write to us at grievances@timesofmoney.com. We do apologize for any issues that you may have faced and are committed to address the same at the earliest.

Please include your name, email id, landline & mobile number & we ensure that a senior representative will get in touch with you within 24 working hours of your email & work towards addressing the issue to your satisfaction. Also, to be able to respond to & resolve your issue & to prevent some of the posts being misused, we encourage you to write to us at the above mentioned id with all the details mentioned.

We appreciate your need for an explanation and we are keen to help you with the same.

Thanking you for your co-operation
Akshat Sharma on 06/11/2013:
This is the first time in my life that I am writing a bad review for any service. Remit2India should be proud that they finally made me write one. Already 11 days since I initiated my transaction and it still shows KYC pending, sending money is far thing. Continuously calling customer care representatives regarding the issue, but all they have to say is your call is arranged and you should receive it soon. Same story is going on till 6 days. I would just suggest, if you cannot provide the service then please stop making fool of customers who just keep waiting that someday will come when they will receive the money in their Indian account. I have used other services, they are far better. I just wanted to try it ones, but that's my worst decision ever and sorry to say this is the worst service I have ever seen
Santosh on 06/13/2013:
Same here. I have initiated transaction on 6th June 2013. It is still waiting for "Under compliance review". Tried calling their support number more than 10-15 times and no one picks up. Email do get replies with assurance but nothing happens. They should really just stop the service if they can not commit.
unhappy customer of R2I on 07/08/2013:
All that they do is advertising high exchange rates but they do it only so that they get customers. The money conversion happens after 4 days of transaction and I have been watching the rates each time I transfer money and the I have repeatedly noticed that they do not apply the actual ex rate on the day of conversion. I always got about 60 to 80 cents less than what they show oon their website. It is like cheating of about 2%. That means Everyone gets ripped off by 2% all the time.
chrisP on 07/16/2013:
Very slow . Compliance department works like some government office in a underdeveloped country. The user interface even though changed is no where close to any perfect interfface only works with IE what a pity?
Unless you have a representative on phone everything is by email and snail pace. very dissatisfied as this is no representation of systems and process we can be proud of
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Cheating the Customers
Posted by on
This company is cheating the customers they are putting different info on their website and converting the money on different rates. On the day of converting the money they are not telling the customer at what exchange rate they have converted their money.

The rates shown on their site for the exchange rate does not match the rate they are converting the money.

They says that the exchange rate applied to the transaction will be the rate on their site on the day of conversion, but they are converting the money to less rate.

On June 22 their site was showing the exchange rate of 40.39 but they have converted the funds for NRE account at 40.32 so cheating the customers
Be aware check before doing any business with them.

Thanks
     
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User Replies:
Starlord on 06/29/2007:
Be advised that the exchange rate on foreign currencies change daily, and sometimes hourly.
Anonymous on 06/29/2007:
Good advice starlord and very true!
Noneill on 06/29/2007:
The solution would be to ask what the rate is when you are about to give them money. If it is different from the posted rate go somewhere else.
adzidek on 06/29/2007:
starlord, you're absolutely right. It can fluctuate from minute to minute, and by much more than 0.07 cents.
mvmanohar on 10/22/2008:
I had requested Remit2India to send money $2500 to india on Sep 15. I was supposed to get call from Remit2India for confirmation before they start process. So far, no call and status is still in 'Money Clearing' status. I sent so many emails and so many calls to the support. What I got? not even PEANUTS. Still the status is 'Money Clearing'. I think they are frustated with my calls and emails, now they deleted my account in the Remit2India without any notice. Fantastic, isn't it? GREAT CUSTOMER CARE.

Probably you might have seen a small link to 'LIVE CHAT'. Please do not dare to click that link. Though you wait for one hour, you will still see message 'Connecting'.

Remit2India ?? eeeerrggggggghhh - knock it off.
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Horrible service
Posted by on
MUMBAI -- Very bad exp. never transfer in 1st attempt. never give promised exchange. you have to call 10 times for one transaction, will not tell hidden fees, promise one amount but deposit less amount. strictly do not recommend to others.
     
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R2ICS on 03/03/2010:
Dear Sir,

I am writing of behalf of Remit2India.

We understand your concern and would like to assist you with the same.

On February 15, 2010, we had requested you to write to us at escalation@remit2india.com. However, we have not received any communication from you till date.

To enable us to address your concern, we once again request you to write to us at escalation@remit2india.com.

Regards,
Remit2India
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Fraud
Posted by on
MUMBAI -- Never go to this company. It fraud company. Fisrt, they never do it in 1st attempt. 2nd they will tell you one amount. but beneficiary receive less amount in India. Horrible customer service. invariably same answer. never recommend to anybody even to enemies.
     
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User Replies:
R2ICS on 02/15/2010:
Dear Sir,

I am writing of behalf of Remit2India. We would like to assist you with your concern.

We request you to write to us at escalation@remit2india.com.

Regards,
Remit2India
Anonymous on 02/15/2010:
I have read and heard nothing but bad stuff about this Remit2india operation. They seem to be carrying a lot of bad luggage, and leaving a lot of very pissed off people in their wake...
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