After reading some other reviews, I see I didn't get taken as bad as some! My service cost $585 back in July 2005. If it didn't sell in 180 days I would get 2 free airline tickets to anywhere in the world (limited to their 10 or so places - IF you pay for the hotel or resort, which was way more expensive than buying the plane tickets and paying for the resort through Expedia! - I guess they are making money with that too). Anyway, they DID list it on their website, they DID send me the packet for choosing where I wanted to vacation - after it didn't sell the first 6 months. I didn't bother sending for the packet the second time - couldn't afford it!
Anyway, after re-activating my ad (you have to do this every 90 days - OR ELSE!) 4 or 5 times, I forgot to do it. REM didn't call to remind me, so I kept forgetting. Fast forward to April 2009 -- I call to renew my ad (and lower the asking price by half). I am told my ad was CANCELLED because it hadn't been renewed in such a long time, and I COULDN'T renew it! I asked to speak to a supervisor, was transferred and received voicemail. Didn't get a callback.
I am planning on calling every day that I'm off work until I talk with a supervisor or manager. The only thing my contract says regarding this situation is "Resort Equity Marketing assumes that my property unit sells or rents within 90 days, unless I advise them to the contrary, prior to the expiration of the 90 day period. Upon notification Resort Equity Marketing will renew my ad at the company's expense. Resort Equity Marketing will advertise my property unit until it is rented or sold." Anyone for a CLASS ACTION LAWSUIT?
ALTAMONTE SPRINGS, FLORIDA -- This review concerns a marketing institution that deals in the marketing of time shares. In @ May of 2003 My wife and I received a phone call from Resort Equity Marketing out of Altamonte Springs, Florida. At the time, my wife and I were discussing selling our time share at Westgate Smokey Mountain Resort In Gattlinburg TN. When we received this call from REM we were told that for @865.00 they would market our time share for us. ** who was in the employ of REM told us that an average turn around time for a sale was around 30 days. She also told us that we would receive phone calls from potential buyers.
As of today, we have not yet received one call. Not to mention that we found out that it was our responsibility to update our contract @ every 4 months. What kind of a company takes money to market a product and then relies on its customer to update their own contract. If we don't update the contract our time share sits in limbo (not being listed) until we reinstate it.
It has been almost three years without so much as a phone call from REM or a potential buyer. We ask for our marketing data and they cannot provide it. We have reduced a $16-$20,000 property to about $9500.00 dollars. I did call Westgate and confirmed the price of what their time shares are selling for, and according to that price, we are underselling by A $10,000.
I know that our property is a very hot seller, so all that I can come up with is that REM is only a listing agent. That's funny, because we never heard that verbiage over the phone. All that I can say is that were taken buy a company that is more concerned about taking your money and not at all concerned about your welfare. SCAM, SCAM, SCAM. The Central Florida BBB should really take a look at the operations of REM and protect the innocent that fall into their trap.
FLORIDA -- I have read some of the reviews about Resort Equity Marketing and was a bit shocked to say the least! The one that really threw me was from the consumer that said that REM's phone number was a home phone, and that their bank was going to sue! Are you kidding? Or just ignorant? Please, lets be serious. If you had a little intelligence, and I do mean just a "tad bit" you would have done your research.
Not too hard, go to the state site that regulates businesses and see if the company is legit! Are they licensed? Sure are! That would be in Fla, sunbiz.com, well look there.. it's a genuine company in the same location for years! Not a home phone, and a bank suing? For what? Because their customer said so, again, please. I, for one had a good experience with REM. It didn't happen overnight that I rented.
But at 3 mos. I had 2 weeks, rented, so yes, worth it. I made back the money I paid and then some. Reading some of these complaints really makes you wonder! Are they disgruntled employees, or maybe uneducated people who expect a miracle overnight and when they don't get it make things up to make others look bad. Lets all be educated consumers, and at the very least use common sense! A licensed business with a home phone number? Same location for years... Come on, they are very legit, maybe some of you need to direct your anger elsewhere, and also exercise patience. And, oh, by the way, did you forget the one really important thing that I don't lose site of?
We all bought these timeshares, aren't we the dummies? Unless of course some of you were physically forced to do so. Otherwise, if you are trying to get rid of your timeshare and don't use it, blame yourself for buying it in the first place, I do. Don't make those that may be able to help you the scapegoats. And again be patient, even houses don't rent or sell overnight!
ALTAMONTE, FLORIDA -- We just want to Thank you for saving us from listing our Timeshare with Resort Equity Marketing. They have called us for weeks even when we were on vacation in FL. They started at $899 for the service and promised to sell it within 90 days or to keep listing it until they sold it. Same story, corporations want the timeshares for their executives to stay at for conventions and our unit was valuable since Vacation Village at Parkway is one of the hotspots. They claimed we could get $22-26k for our unit which is more than we had paid and it sounded too good to be true.
We did not jump at it but did express interest and received daily calls from ** the sales agent. Interestingly another company had called us around the same time and wanted $1370 but did not pursue us. I asked ** why they don't just buy from the Developers wholesale and she said they don't have time to sit through the tour and just want to buy them directly so they can trade them for when and where they need housing for their executives. When they contacted us at home yesterday, she asked me if the money was an issue. Of course it was since our yearly maintenance and taxes are due right now as well.
She suggested we not pay the fees since the new buyer would pay them and to just wait since there was a grace period of several months. All of a sudden they were willing to accept half now and half when we sold our timeshare. When she went to ask her boss about this he approved our paying only $450 and said we did not even have to pay the other half when we sold the timeshare.
My husband said "Let's do it" but I had a weird feeling still and insisted on waiting to do some research. We found this forum, read all the reviews and decided not to do it. THANK YOU! PS. We were told any time they contact you run. We are researching other companies and do want to sell our timeshare. We will let you know how that works out.
Resort Equity Marketing is a BIG scam. The company promised to rent or sell my time share for a fee of approximately $600.00, boasting that they have corporate businesses waiting in line to do so and that there rental time is approximately 30 days. Nine months later I am still waiting for my unit to be sold or rented. I have not had a single consumer inquiry regarding the sale of the unit. Customer service is poor. Whenever I try to contact a representative I have been told that the agents are busy, the phone rings continually or the call is not returned.
Once I was able to get a fax through to a manager inquiring about why my timeshare had not rented. He called back and told me my unit may never rent. This is of course after they collected my money. My advice to anyone who gets a call from REM to market their timeshare is say NO! It's a SCAM.
Let me tell ya that when REM called my wife and I about our timeshare they gave us one heck of sales pitch and boy were we suckered. An agent of REM called us and told us that they wanted to rent out our time share for us. The deal seemed really good. They even told us that as soon as we paid them the $1195.00 one time fee we would get a check overnighted for the entire amount of the rental assuring us that REM cannot take any money from the rental fee for any reason do to it being against the law.
We were told that we would get the check regardless if the timeshare rented today or next month. They told us that we could split the $1195.00 into two payments. They asked for a credit card or debit card number to make the payment. We okay'd a debit payment for $500.00. Within about two days my wife found "My 3 Cents" and when I read the complaints on REM I just about had a cardiac.
We googled REM and found their phone number to be a home phone. My wife and I immediately contacted our bank to stop the transaction do to the payment transaction not having been completed yet (I Love My bank) because our bank was checking REM out as well. We were unable to stop the transaction however our bank told us that when REM completes the transaction they would take legal action against REM for fraud. Yeah Baby!! And they did. The bank refunded our $500.00 and filed fraud charges against REM. Finally something being done about the REM scam artist.
KISSIMMEE, FLORIDA -- Resort Equity Marketing contacted me and I fell for their tale. I paid $450. Initially they wanted $875.00. I then withdrew my account and asked for credit. They then did so and re-established it in April. They had already recredited my account and I have not yet received the second credit approval. I called them every month and no one wanted to answer the call and kept leaving messages. When the so called Customer service supervisor spoke to me check this out he claimed that REM was an exclusive club and that my membership was expired. What a load.
They never sent me any information on my timeshare showing on what other media it was posted just only the web site. They said that the would advertise until sold. They offer ticket to fly any place in the world but when you claim the vouchers they want you to rent the highest price and make money off you. They are a big scam. They never contact you unless they want more money. If you call them to keep track of your sale they flag you in order that they won't make a mistake and call you again.
But with me they did and I caught on when I told them that I had already listed. The scam is that they will be going this week end to the convention center and there will be thousand of persons to promote your timeshare with. Sales person **. The Customer service **. and they will not get back to you. That are closed on the most busiest days for sale in Orlando Saturday when they know that the owner might show up at their door.
I had a similar experience with this outfit. They assured me that they could sell my timeshare in a matter of a couple months. They talked about all the marketing and exposure they would be getting at the different conventions that came to town. But after about a year now and several price reductions of my unit, I have not received a single phone call or email. Now they tell my ad is expired since I did not renew it every three months. $650.00 in the gutter. These guys are nothing more than lying thieves. They took my money and did nothing. Total fraud and I will pursue this until I get some sort of result. Either my unit sold or a refund.
It took REM 63 days from the day I signed up with them to sell my timeshare. I did read some of the bad things on the internet just like you have. I own my business and I have found out that ANYONE CAN WRITE ANYTHING ABOUT YOU!!!! I have had terminated employees write things that have hurt my business. I was very happy with the way REM handled everything. I am now timeshare free! No more maintenance fees!! No more hoping I can get to use the timeshare (because they always seem to be booked!) Thank you REM!!! I have sent other people to you!!!!
WINTER PARK, FLORIDA -- After ready a complaint I couldn't believe what I read. For starters if that person would have kept in contact they would have received results. I was afraid to pay upfront but took the risk. I owned a timeshare in New Smyrna Beach and thought yeah right you can sell that. well guess what they did to my surprise within 65 days I was rid of it, not saying it was a bad place but money wise I could have stayed elsewhere. Now I don't own and made a good, very good profit. As in anything you try to sell keep abreast of what you are doing and you get results, **.