Resort Equity Marketing

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A Big Scam... Stay Away!!
Posted by Kingkesq2000 on 06/20/2006
RESORT EQUITY MANAGEMENT -- I have been trying to sell my timeshare for about a month, but I didn't know how to go about getting it done. These people, Resort Equity Management, called me and called me about selling my time share quickly and easily until finally I gave in. They told me about how they only sell to companies and how these companies buy so much and all the time. They said the average is 30 DAYS but not more than 3 months and that they guarantee my property will be sold. That was over 8 months ago and haven't heard a peep from them. In the third month I even lowered the price of the sale to almost 10 thousand dollars less than they said was a good selling price. and I still haven't herd from not one buyer or anybody from their offices still. I called no answer I emailed no return. I don't even see my property on the site for that matter. If you are looking for a company to sell your time share this is not the one. I wish I would have seen some of these complaints when I first started out to sell mine. I got took for my money, highway robbed scammed!!

Until I get some action, I will be all over the net with my complaints about this company. I will also be directing all the other complaints towards the others so they can all be seen and read. This is only the beginning for me. If I can get this on TV it will be!! that's a promise.
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Posted by Ponie on 2006-06-21:
I don't quite understand your comment 'until finally they drew me in.' Haven't you heard of that magical two-letter word? 'NO' I'm sure you've been very successful in selling it on your own.
Posted by Doe3001 on 2006-06-21:
" ...I will be all over the net with my complaints about this company....". Lets call this the "EXPEDIA effect": a massive response from a dissatisfied customer (after a company stole or tried to steal your money) in order to alert customers about how bad that company is. Do you need some help? read my posts
Posted by Anonymous on 2006-06-24:
"Timeshare rules to remember: 1) Timeshares are worthless and cannot be resold. 2) Don't attend timeshare presentations because you might be tempted to make a huge mistake and buy. 3) Prizes that are promised are usually overblown and of little value. 4) The best way to sell a timeshare is to use the timeshare and while you are there put the timeshare up for sale. When you do sell the timeshare, don't expect to get what you paid for the property." See (http://clarkhoward.com/shownotes/category/4/342)
Posted by Monty5 on 2006-06-27:
We too were taken by this company and have posted on here before to try and get the word out. We filed a formal complaint with the Florida State Attorney General's office about a year ago after finding out that this company was already under investigation by their office. I would recommend that anyone that has experienced this scam file a complaint with the Attorney General's office. It takes a little bit of time to complete their form, but worth it if collectively we can help with their case investigation and maybe put this company out of business.
Tried to get my money back from our credit card company, but they wouldn't do it. Am still trying that path and hopefully will use the fact that the Attorney General's office is investigating this scam to support my claim of fraud with the credit card company. Worth a try ...
Posted by jeffbrownswell on 2006-12-23:
I don't know how much you're asking but my father was in a similar spot two years ago. Listed it over and over again and paid to do it as well. Tried to donate it that didn't work either. All these companies are masters timeshare scammers.
A company called Timeshare Relief eventually contacted my father and we went to a presentation. It didn't seem like the best deal monetarily but he transferred through them. The surgery was pretty simple, they removed to tumor (I mean timeshare) and he feels like he got a pretty fair shake all in all. Just glad to out of that nightmare.
Posted by Fil@margate on 2007-02-26:
Resort Equity Marketing contacted me and initially they wanted $875.00 I said I didn't have that kind of money then the reduce it to 450. they debited my credit card I later pulled out and then they contacted me again I told them that I would think about it and they said the they guaranteed that the property would sell in 90 days. They the had thousand of people lined up at the Orlando convention center and that they needed these properties like mine because it was prime. Sure prime it makes their web sight look up scale and that is how they can grab more persons because the show the properties that are lucrative. I contacted them and they never sent me any information on the resale. Until lately that I kept insisting then they changed their game they call themselves an exclusive club they also claimed exclusive membership had expired and that they are doing me a favor to keep me on. So since I didn't like their service the were terminating me .When I told them that the false offer about the vouchers they decided to terminate because of course the did not want to ante up. What A Load The Sales person goes by Simon and you will never hear from her again and The Customer Service Supervisor call himself David
Posted by Anonymous on 2009-04-23:
---- ? ----
Posted by Anonymous on 2009-04-23:
Drew, this site allows open opinions about business's on both sides of the fence. REM did you right, they did many more wrong. This web site has nothing to do with how people were screwed over or not by REM. Often comments like yours are just taken as the business posting a rebuttal and ignored.

You are free to post a "compliment" review any time you want about REM. If you use foul language or break a posting rule, yes your comments and reviews will get removed sorry to say.
Posted by Ponie on 2009-04-23:
I question the motives of anyone who registers to only post about one company--on a complaint that is close to three years old. And, no, drew. I don't work for a competitor, I work for myself.
Posted by BonillaBoy on 2009-05-28:
I question the motives of anyone who posts anything on this site, and I really question the motives of anyone who tries to take away the credibility of another person's post/comment.
Posted by Albita on 2010-01-25:
Resort Equity Marketing received a call on 6/25/09 could sell or rent your timeshare for a fee of $299 they debited my credit card. I called several times they would say call back next month. They got me thinking vacation, holidays people usually travel why not rent my timeshare come to find out the hard way its a scam they suck. So sorry for me and all the other people that got scammed of lots of money.

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Resort Equity Marketing - SCAM SCAM SCAM
Posted by Monty5 on 05/02/2005
ORLANDO, FLORIDA -- Stay away from this company and please do your homework before giving any timeshare marketing company your money! You need to read the Better Business Bureau of Central Florida's report on these guys.
We signed up with REM 1/05 to sell our timeshare condominium. This was over the phone and the sales pitch and guarantee seemed reasonable. However, in thinking it over and doing some additional research (BBB of Central Florida, etc.), we discovered that this was not the upstanding company that we were led to believe. Given the fact that we were told we had 7 days to cancel the contract, we figured we had an out without any issues. Only one problem, we were not given a contact number to reach this company by the phone sales person. Only told that our contract would arrive in a few days and that we had time to cancel once we received it. Attempting to reach these people at numbers listed on the Better Business Bureau's website were futile. We received our contract on the 8th day after we had agreed to sign up with them over the phone. How convenient?! We were now past the contractual 7 day limit for cancelling!!!!
We have attempted to cancel with them via phone, mail, etc. and asked for a refund since that time, but they say they cannot do that because they have already started marketing our timeshare. Yet, when we have asked for proof of the services they are providing, they cannot provide us any. The only thing that has been done is that our condo is listed on their website (along with hundreds of others). No other marketing has been done, contrary to what they led us to believe (i.e., conventions, other sales literature, etc.).
To test their marketing and follow thru on potential sales offers they are supposed to notify us of, we have put several offers out on the online system for our own condo. Used relatives' names/contact information (with their permission of course). We wanted to see what action, if any, they would take in notifying us of offers. That was approximately 5 weeks ago, and we have not received the 1st notice that anyone is interested in purchasing our timeshare. So what are they doing for the $685.00 we foolishly paid these con-artists?!?
And, oh by the way, the guarantee they offer of 2 round trip airline tickets if they don't sell your timeshare in 6 months??? Well, that's a scam too. In order to get those tickets, you need to purchase a 7-night stay at one of the resorts they are somehow affiliated with before they will send you the airline tickets. What an operation? Is the Attorney General of the state of Florida aware of any of this?
We are attempting, though our credit card company, to get our money refunded. Not sure what will come of this, but we have to try.
Stay away from Resort Equity Marketing or whatever new company name they choose to do business under in the near future!!!!!
Read Company Response
Company Response on 05/19/2009:

Resort Equity Marketing is a FOR SALE BY OWNER company. We are responsible for marketing and advertising the availability of your unused timeshare unit or points.
We do have an unsatisfactory rating with the BBB, however we are in the company of WalMart and many actual vacation property resorts. We have done business with over 48,000 clients of which we have 131 complaints. Although we are making efforts everyday to improve this rating we do not feel this speaks for our services.
We of course strive to accomplish the goal of successfully finding our clients a buyer or renter for their unit, however if this does not happen within our guarantee period we offered (at the time) 2 roundtrip airline tickets. This is simply a courtesy gift and not intended to replace the service we will continue to provide if the property had not yet rented/sold. Please understand we are not affiliated with the company these tickets are issued by.
At any point in time, so long as the account was kept active by the client, they may have viewed their personal listing on our website. We also have a customer service department more than happy to help any questions our clients may have.
In addition, we do have a 14 day cancellation policy from the original sign up date. If the contract was received on the 8th day there is still enough time to make the cancellation.

We do apologize for any inconvenience.
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Posted by laedebug on 2009-05-01:
maybe if you kept in touch with the company you would have results as in any business those who stay on top get taken care of first if you dont participate you are at the bottom of the totem pole if you want result you need to make sure they happen. You most likely signed up and forgot about the entire thing until 180 days rolled by well guess what I talked to they every two weeks and within 90 days
Posted by troney on 2009-08-03:
i agree if you had a bad experience with Resort equity marketing than you didnt keep up with your timeshare! i have listed a total of 8 properties with Dyson M. at REM and all have been taken care of in the time frame he has told me. He keeps in contact with me just as much as i do with him. If you have had a bad experience than blame yourself if you want something taken care of keep up with it just as you should!!!
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Timeshare Advertising Ripoff
Posted by Fil on 02/26/2007
KISSIMMEE, FLORIDA -- Resort Equity Marketing contacted me and I fell for their tale. I paid $450. Initially they wanted $875.00 I then withdrew my account and asked for credit the then did so and re-established it in April they had already recredited my account and I have no yet received the second credit approval. I called them every month and no one wanted to answer the call and kept leaving messages. When the so called Customer service supervisor spoke to me Check this out He claimed that REM was an exclusive club and that my membership was expired. What A load. They never sent me any information on my timeshare showing on what other media it was posted just only the web site. They said that the would advertise until sold . They offer ticket to fly any place in the world but when you claim the vouchers they want you to rent the highest price and make money off you. They are a big scam They never contact you unless they want more money if you call them to keep track of your sale the flag you in order that they won't make a mistake and call you again

. But with me they did and I caught on when I told them that I had already listed. The scam is that they will be going this week end to the convention center and their will be Thousand of persons to promote your timeshare with. Sales person Simon the Customer service David and They will not get back to you the are closed on the most busiest days for sale in Orlando Saturday when the know that the owner might showup at their door.
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Posted by adzidek on 2007-02-26:
"Sales person Simon the Customer service David and They will not get back to you the are closed on the most busiest days for sale in Orlando Saturday when the know that the owner might showup at their door. "

Posted by SAJ on 2007-02-26:
Adzidek, thanks for clarifying this for me, as I was really confused reading the complaint!
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Posted by Beenscammed on 03/03/2006
I purchased a timeshare at Sheraton Plantation at Myrtle Beach, SC in 2004. After having some financial problems, I decided to sell it. First of all...Resort Equity Marketing contacted me. They guaranteed on the phone that unlike some of their competition, they would be able to sell my time share within 60-90 days. That was almost 8 months ago. They assured me that not only did they list it online but made a conscious effort to sell it in person to companies who have business trips to the Myrtle Beach area. I have NEVER received an offer. I have contacted them several times and never get my phone calls returned. When I do get through, rather than assure me that they are trying to sell it, I get the impression that I am interrupting a bunch of high school kids playing video games. The representatives are rude, and disrespectful. When I contacted them about the free airline vouchers, I received a package that did give free airline tickets WITH AN EXPENSIVE 7 DAY VACATION PACKAGE!!! They are liars and thieves and I hope that someone will read this and save themselves the money and humiliation that I have faced. Once I do sell the timeshare, I will NEVER buy another one because of the scam I have dealt with on this one.
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Posted by dsmith68 on 2006-03-07:
Timeshares must be the dumbest thing going to purchase. I can not imagine why anyone would purchase one.
Posted by scamkiller on 2006-03-09:
I really feel your pain. My wife had a similar problem with a company called vacation register. They got us for 1800!!! That was until we met another company called D & M group eneterprises inc. The first thing they did was help us get our money back. Not only that but they sold our property in AZ in 45 days! If that wasn't enough they taught us how to protect us from scams. We love them their number is 866-968-8889
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Timeshare Marketing
Posted by Gentle on 03/13/2007
Resort Equity Marketing is a BIG scam. The company promised to rent or sell my time share for a fee of approximately $600.00, boasting that they have corporate businesses waiting in line to do so and that there rental time is approximately 30 days. Nine months later I am still waiting for my unit to be sold or rented. I have not had a single consumer inquiry regarding the sale of the unit.Customer service is poor.Whenever I try to contact a representative I have been told that the agents are busy, the phone rings continually or the call is not returned.

Once I was able to get a fax through to a manager inquiring about why my timeshare had not rented.He called back and told me my unit may never rent.This is of course after they collected my money.My advice to anyone who gets a call from REM to market their timeshare is say NO! It's a SCAM.
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Posted by Anonymous on 2007-03-13:

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Posted by poppapia on 2007-03-13:
My advice is that anyone considering buying a time share send me their money instead.
Posted by Foxfire660 on 2007-08-31:
I was in the same position and then I found a company that I could Donate my Timeshare to. It cost me no money and I received a $4900.00 tax credit to boot. The Charity is a Wildlife Refuge and the Company that handled everything was www.trejesto.com. They were great and everything was done in a couple of weeks. I would highly recommend them.

Cherry Hill, NJ
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Resort Equity Marketing - Scam!
Posted by Wlester on 02/19/2005
ORLANDO, FLORIDA -- My wife and I had signed up with REM to rent out our timeshare in Orlando since we could not be there every year at the same time. REM calls us telling us that they GUARANTEE the rental. They send us some literature saying that they send info to corporations, attend travel shows, etc... After 4 months, I sent an e-mail to them saying that I want some sort of proof that they are doing anything other than having our property listed on their website. Of course, I get nothing, other than a call from one of their flunkies telling me that they are in fact doing these things, but they can't show proof. What a scam! They charge you $600-$700 guaranteeing that they will rent the property, which will cover the fees and plus some. Well, it will be 6 months after the end of March, and nothing at all from them. They say that if they don't come though that we will get 2 airline tickets, but I am sure that that will be a lie also!

Lousy customer service, lousy company, period!
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Posted by tander on 2005-02-19:
I don't understand why can't you rent it out yourself?
Posted by BobJohn on 2005-03-21:
I'm nosey. How much does your timeshare rent for if you pay the management company $600-700? I took a look at Orlando and 2-bedroom units rent for around $900 a week.
Posted by Monty5 on 2005-05-02:
We, too, have had a bad experience with Resort Equity Marketing. We are trying to get our money reimbursed through the credit card company we used to charge the $685.00 fee to sell our timeshare. Resort Equity Marketing will not honor the contract they entered into. We have put numerous 'offers' in for our condo through their online system and have never, ever received notification of the offers from them. The only thing they appears to have done is list the timeshare online and that's it. No other marketing has been done and we have asked for proof, they say they can't provide that. Better Business Bureau of Central Florida has a negative report on these guys as well. And, by the way, as far as coming through on the airline tickets after 6 months - there is a scam associated with that as well. In order to get those tickets, you will need to purchase a 7 night stay at one of the resorts they are affiliated with! Stay away from this company!!!!
Posted by scamkiller on 2006-03-09:
I really feel your pain. My wife had a similar problem with a company called vacation register. They got us for 1800!!! That was until we met another company called D & M group Enterprises Inc. The first thing they did was help us get our money back. Once we received our money back they beat the other company by 250% not only that but they sold our property in AZ in 45 days! If that wasn't enough they taught us tools to help us in protection ourselves in the future. I love to pass on a good, HONEST company so heres their number 866-968-8889.
Posted by troney on 2009-08-03:
I really don't know why you didn't get it sold or rented with them if you kept up with your timeshare like your suppose to than you wouldn't be sitting here bashing a good company. I have listed numerous properties with them and all have been sold and rented within the time frame my representative Dyson told me. Every time i go on vacation i buy a timeshare just so i can make money off of it. Dyson M. has gotten me at least 5000 more than i pay for it every time. i think you all should read and follow directions on how to do things!!!!!!
Posted by greenmonkey99 on 2009-12-22:
REM is a scam. They did the same thing to me after touting they had a special agreement for marketing. Assuring they could rent the place out. Please spread the word, they are a disservice to the Time Share owners. They horribly misrepresent themselves and provide no services as described. Time for another Class Action against them.
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Posted by Bobtailmomma on 09/25/2008
Let me tell ya that when REM called my wife and I about our timeshare they gave us one heck of sales pitch and boy were we suckered. An agent of REM called us and told us that they wanted to rent out our time share for us. The deal seemed really good. They even told us that as soon as we paid them the $1195.00 one time fee we would get a check overnighted for the entire amount of the rental assuring us that REM cannot take any money from the rental fee for any reason do to it being against the law.

We were told that we would get the check regardless if the timeshare rented today or next month. They told us that we could split the $1195.00 into two payments. They asked for a credit card or debit card number to make the payment. We okay'd a debit payment for $500.00. Within about two days my wife found "My 3 Cents" and when I read the complaints on REM I just about had a cardiac.

We googled REM and found their phone number to be a home phone. My wife and I immediately contacted our bank to stop the transaction do to the payment transaction not having been completed yet (I Love My bank) because our bank was checking REM out as well. We were unable to stop the transaction however our bank told us that when REM completes the transaction they would take legal action against REM for fraud. Yeah Baby!! And they did. The bank refunded our $500.00 and filed fraud charges against REM.

Finally something being done about the REM scam artist.
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Posted by chemman on 2008-09-25:
I'm glad to hear you got your money back! And thanks for posting here to help warn others!
Posted by Anonymous on 2008-09-25:
This is a great review, just shows the scammers and con men don't always get away with it, thanks!
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Posted by Matt1971 on 04/21/2009
After reading some other reviews, I see I didn't get taken as bad as some! My service cost $585 back in July 2005. If it didn't sell in 180 days I would get 2 free airline tickets to anywhere in the world (limited to their 10 or so places - IF you pay for the hotel or resort, which was waayy more expensive than buying the plane tickets and paying for the resort through Expedia! - I guess they are making money with that too). Anyway, they DID list it on their website, they DID send me the packet for choosing where I wanted to vacation - after it didn't sell the first 6 months. I didn't bother sending for the packet the second time - couldn't afford it! Anyway, after re-activating my ad (you have to do this every 90 days - OR ELSE!) 4 or 5 times, I forgot to do it. REM didn't call to remind me, so I kept forgetting. Fast forward to April 2009 -- I call to renew my ad (and lower the asking price by half). I am told my ad was CANCELLED because it hadn't been renewed in such a long time, and I COULDN'T renew it! I asked to speak to a supervisor, was transferred and received voicemail. Didn't get a callback.

I am planning on calling every day that I'm off work until I talk with a supervisor or manager. The only thing my contract says regarding this situation is "Resort Equity Marketing assumes that my property unit sells or rents within 90 days, unless I advise them to the contrary, prior to the expiration of the 90 day period. Upon notification Resort Equity Marketing will renew my ad at the company's expense. Resort Equity Marketing will advertise my property unit until it is rented or sold."

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Posted by Matt1971 on 2009-05-28:
Update: I never did get a callback from a manager or supervisor after leaving a message (no one was ever able to take my call). I called this morning and asked the person who answered to transfer me directly to a supervisor and they screwed up and DID! Anyway, I talked to the customer service supervisor. She basically said that since it has been a while since I renewed, that they cancelled my contract and that the contract stated very clearly that would be the action taken if you did not renew. I read the contract item to her that she stated was very clear and asked her if it even implies that the contract would be cancelled (the word canceled never appears on the contract!). She said yes it is clear! I guess I'll call back again on Monday and bug them about it! WORD OF CAUTION: If you are planning on advertising your property, ask that a contract be emailed or mailed to you BEFORE you give them any money! Most of the time they will not do it BECAUSE IT IS A SCAM. If they do send you one, read it carefully before you pay - understand everything that is written or implied. I have had two other companies contact me via phone in the past couple of years about selling my property. When I asked that a contract be sent to me to read before I made the decision, one of them hung up! The other took my email address and said I would get it shortly and to call them back. I never got a contract! Just a word of caution.
Posted by patcmc on 2009-07-07:
Is there any positive feedback about this company?
Posted by madbluegreen on 2010-01-15:
I would be interested in a class action lawsuit! I think that's a good idea. Also, I think all of these people that have a complaint should file one with the BBB because I looked and they do not have very many complaints. We should flood the site with complaints!!! We can't get anywhere by staying quiet and shrugging it off.
Posted by PepperElf on 2010-01-15:
problem is the BBB doesn't always do much
it only works if the company in question actually cares what the BBB says.

pretty much it's like M3C or PFB, just bigger, with a rating system.

Posted by Slimjim on 2010-01-15:
Do you all want a class action lawsuit or do you want your $500 back? You won't get both. Class wins, REM has to change an internal policy and the class members get a few bucks each-maybe. File complaints with both your state's Attorney General and REM's headquartered state's office. Outside of a small claims case, it's your best bet.
Posted by goduke on 2010-01-15:
Here's the outcome of the class action: everyone of the plaintiffs will get 1 month of free listing, and the lawyers will walk with $250,000. Still interested?
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Scam to the Bone!!
Posted by Peedofff on 02/19/2007
ALTAMONTE SPRINGS, FLORIDA -- This review concerns a marketing institution that deals in the marketing of time shares. In @ May of 2003 My wife and I received a phone call from Resort Equity Marketing out of Altamonte Springs, Florida. At the time, my wife and I were discussing selling our time share at Westgate Smokey Mountain Resort In Gattlinburg TN. When we received this call from REM we were told that for @865.00 they would market our time share for us. Mrs. Gina Robert's who was in the employ of REM told us that an average turn around time for a sale was around 30 days. She also told us that we would receive phone calls from potential buyers. As of today, we have not yet received one call. Not to mention that we found out that it was our responsibility to update our contract @ every 4 months. What kind of a company takes money to market a product and then relies on its customer to update their own contract. If we don't update the contract our time share sits in limbo (not being listed) until we reinstate it. It has been almost three years without so much as a phone call from REM or a potential buyer. We ask for our marketing data and they cannot provide it. We have reduced a $16-$20,000 property to about $9500.00 dollars. I did call Westgate and confirmed the price of what their time shares are selling for, and according to that price, we are underselling by A $10,000.

I know that our property is a very hot seller, so all that I can come up with is that REM is only a listing agent. That's funny, because we never heard that verbiage over the phone. All that I can say is that were taken buy a company that is more concerned about taking your money and not at all concerned about your welfare. SCAM, SCAM, SCAM The Central Florida BBB should really take a look at the operations of REM and protect the innocent that fall into their trap.
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Posted by adzidek on 2007-02-20:
If it's such a hot property, and you're selling it so far below what it's worth, why are you still holding out hope that these people will sell it - THREE YEARS LATER!!!

You should have sold it on your own after the first 4-month contract expired.
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Time share sales
Posted by Guida on 08/11/2007
This company took my money and I never heard back from them. It's been a year. I never received an offer. Don't waiste your money!
I also never received the free airline tickets they promise you if they don't sell!

It's all hot air!
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