There have been so many inaccuracies and misportrayals of Federated that it is hard to know where to begin addressing the tales. Since coming across all of this rhetoric about Federated I have done some independent research and wish to share my findings.
Federated has served thousands of clients yet the only place you find complaints about their service is on Ripoffreport. They have helped many, many people through a tough time in their lives with assistance from certified professionals. Federated is ISO certified. That means they have gone through a tough process of internal audits, uniform quality standards metrics and fulfilling requirements for ongoing training of staff and self monitoring of quality standards. In addition, the monitoring entity conducts its own assessment at least annually if not semi-annually.
If there were any truth to the claims of imporopriety they would have lost their designation.
In addition, Federated is a member in good standing with the BBB. Personally, I don't see much value in the BBB, but many people feel it is one more measure of a reputable company. What the critics don't say, is that there are actually TWO BBB's to belong to.
One is the regular BBB there in that area. The other is the BBB ONLINE. Since he was not made aware of the difference between the two, he was using the BBB logo on his web site much as others use the logo on stationery as status of a reputable business. As soon as he was informed of the difference he, being an ethical business person, removed the logo from the site. However, one call call confirm that Federated is indeed a business in good standing.
Some people have asked me why I 'have it in' for this guy, Ed. I don't, it is nothing personal. I don't know him personally. Neither do I know the owners of Federated or Hy-Cite or any of the other companies Ed has targeted for his scam. I just don't like what he is doing. I feel it is important for people to stand up and not allow self-styled journalists to lie to them, or consumer watch groups (or individuals) to profit from making false claims.
The problem with Ed's site is that there is no way to truly address issues the complaintants have. Most business owners are anxious to right any perceived or actual wrongs. In the case of Ed requiring the business owners to pay for the right to rebut the complaint is just plain wrong.
The other problem is that since Ed posts evrything annonymously, there is no way for the business to know if it is a legitimate complaint, neither is there a way for the business owner to address the person's issue and resolve the problem. And Ed will not cooperate in that regard, as, again, he requires a fee to himself as a condition of the owner addressing consumer complaints.
I have seen copies of the letters Ed has sent people who wish to resolve a complaint. He requires a minimum of $5,000 and then a monthly fee. you can see the documents for yourself on http://www.rip-off-bad-business.com/
Federated has the original copy they would be happy to share. a recent news cast also showed the same type of correspondence from Magedson to another company and there are complaints from others as well.
I hope this will help the blind followers of Ed to see more clearly. Instead of imitating the Enquirer, these people who consider themselves journalists should do some checking around before they go maligning others without just cause. Get your facts straight. you go messing around on other people and pretty soon you'll have stink on you.