Rite Aid

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Great Managers and Co-Workers Unsanitary Work Environment
Posted by on
Rating: 1/51
IRVINGTON, NEW JERSEY -- Main complaint: Corporate asks too much from store employees esp store and assistant managers - focused only on the bottom line. I was hired mid January 2014 and was horrified to discover the conditions of their facility, break room (located right beside the women's rest room), overall store cleanliness. I am lucky I live across the street -was able to use my own bathroom until one of my managers asked why I can't use the store's. I blatantly said it was filthy! I was somehow "forced" to use their facility but have been really forced to clean it before I can use it. I mentioned it during an employee survey, 2 weeks later we got a toilet seat replacement that does not really match. I can't seem to fathom how my co-workers managed to use it because it was horrendously filthy and stinky. Then the sink was out of commission for about a month, and recently had a new toilet seat that finally matches! Yippee! Being a pharmacy and "little grocery" I've been surprised how filthy the registers and everything around it was. Corporate does not even provide the store with appropriate cleaning supplies to the point that I HAD to buy the toilet brush AND glass cleaner. Worse, computer cleaning supplies have NEVER been in the budget AT ALL! I have been constantly cleaning the counters, registers, sigcap equipment and its pen, phone, scanners, even vacuum the foyer and rugs by the registers. I can't imagine how long the dirt under the registers have been there. I always come home with filthy shirts and pants after having to deal with shelves - whether it be behind the register or around the store. Another point I want to take into account is SECURITY. We are and have been overcome with too much shop-lifting. Not much help if we do not have any security guard in the morning with just the manager and a cashier working too! We both have our regular tasks, which I must say is overwhelming, literally an understatement, and be on the look-out for thieves and deal with them too. Third point is our so-called break room with only a wall that separates it from the women's restroom, which is not weather-friendly - freezing in winter and steaming during the summer, not to mention, unsanitary surroundings. Thinking that Rite Aid is a multi-million company, everyone will assume they hire a cleaning service. No sirreee! We are left to clean the store ourselves, as if cutting down on employee budget is not enough! We have to fend off doing EVERYTHING ourselves AT minimum pay! Fourth point: A leak in the roof, caused by refrigeration issues was not dealt with for at least 3 months, hence, gnats, mosquitoes and other flying insects were present for about the same length. BIG BLOW! Am in my late 40s, somewhat suffering from hot-flashes, had to endure working at a temperature over 80 degrees for 7 hours despite an electric fan beside me! Not to mention the nudging of my manager to move faster, which I don't blame him for it. Corporate is CLUE-LESS as to actual store operations despite short and seldom visits from the district manager and loss prevention, yet has the nerve to continually push EVERYONE to the limit at the company's expense. I enjoy working at the store as it's beginning to focus on teamwork, efficiency and productivity. CORPORATE, who should be an ally, has constantly been undermining the store's supposedly success. Seems like they would rather close the store than assist us towards growth and improvement! Store #01998 Photos to follow.....
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Disdain, Arrogance, Judged, Embarrassed--Will Never Go Back
Posted by on
Rating: 1/51
BARBOURVILLE, KENTUCKY -- I want to say I am a manager myself dealing with public daily in the hotel industry. I am educated as well. I went to Rite Aid to pick up my prescription. I had just left the doctors office where my medicine was counted and the number of days needed was called in. I went to pick it up and was told give us 20 min. I did so. I went to pick up window they said my insurance said they would not cover it until Sunday and I could get it Monday 16. I said no ma'am I just came I have one day left. The pharmacist (a female 30+ on shorter side medium length auburn brown hair pulled back in pony tail) told me I had 25 days worth. I said no ma'am I just came from my Dr they count my medicine it is policy I am out tomorrow. She said you need to go home count. I realized she had judged me by the type of medicine I was prescribed so I went back to the Dr office made sure again my prescription was for 12-10-13 and for 2.5 per day.

I returned to pharmacy where I asked if she could check it. She said nothing she could do. I brought a coupon my Dr office gave me another employee tried to use ( tall blonde hair northern accent I seen her before several times) this employee very nice. However they would not let me without buying so much. I tried to get the original lady to look at my chart to see she refused talked to me with disdain. I had to drive 20 miles home to call well care + my Dr. They called the pharmacy and somehow my med had been put in computer by Rite Aid wrong # of days and wrong dose.

After Wellcare fixed the issue I had to drive all the way back to town 20 miles both ways to get my prescription. I was treated like I done something wrong. I left very hurt, and embarrassed at the complete lack of respect for another human displayed toward me. It ruined my whole day. On top of all that I was shorted 2 strips of medicine. When I called I was told I couldn't count they were right. Her voice and attitude was unprofessional, pathetic, and condescending. I had cancer and was prescribed strong pain med for years and that is why I take Suboxone now. I feel like I need to explain myself to the employees at Rite Aid in Barbourvill because of 1 ignorant lady. She could have just looked at my prescription instead of dismissing me as an addict. I was told by Wellcare the pharmacist said "oh if I known that was the problem I could have fixed it. " I lost my day off to running to town and calling govt agencies unnecessarily. To still be shorted. I am not making and extra trip up there to be treated that way again. I did nothing to provoke this on myself.

I would think that Rite Aid would have professionalism to deal with public better than this. Even though it was 1 employee I will be taking my business, along with my families elsewhere.
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christyhensley48 on 12/11/2013:
It is a shame this experience ruined my whole day, lost Rite Aid a customer, and all because 1 educated professional has no life experience or compassion for people having to go to doctor on their day off. Do not go there if u have any self worth.
christyhensley48 on 12/13/2013:
I must say I was contacted by a professional district manager from Rite Aid who apologized for the treatment I received. This gentlemen had reviewed what occurred and pointed out to me I had even went to verify my medicine which Rite Aid should have done for me, and came back to store again where still I received no help, and all they had to do was review my dosage but would not. The District Manager was prompt on returing my call and listened to me explain my comment. He was very sincere, and told me it would not happen again. I will think about going back but I will ask for the pharmacist if I ever fill anything there again. I also was made aware the pharmacist was not there. The person I dealt with was a tech. I am still not over the way I was made to feel on Tuesday, Dec. 10, 2013. I just wanted people to know Rite Aid did contact me about this.
hardsun1 on 12/14/2013:
This is a sad thing that happens more and more. The standard of quality of people in the job market continues to decline due to lower intelligence and poor work ethic. It is a shame. I hope these people got fired but I doubt it. Customer service has been lost to profit margin.
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Rudest Pharmacy I Have Ever Been To...
Posted by on
Rating: 1/51
GOOSE CREEK, SOUTH CAROLINA -- My nightmare encounter started when I walked up to the counter to give my prescription to the associate and she, in terrible broken English, just looked at me with the most disgusted look and said "just hold on...." and walked away. Strike #1.

Once the associate returned she looked at my order, hit some keys on her computer and after having to apologize for making her repeat it three plus times because it was evident English was her second language, she tells me in no certain way "we no have enough" and literally handed me my script back and walked off. Strike #2.

I proceeded to wait till she walked back over to the counter, trying hard to remember I am a mother standing there setting an example for my children who were with me at the time, asked if she could please check the other local Rite Aid pharmacies to see if they had enough in stock because I needed it filled that day. I want to add I know from being a loyal platinum customer that this is easily done by simply checking something in the computer, if I thought she had to physically call each one I would never impose on her to do that because she does have other customers to wait on other than me. After asking about the other stores she said to me, puzzled look and pointing at her chest, "you want me check other store, we no do that but you welcome call them you self" and again walked away. Strike #3 I'm out.

I would have asked for the pharmacist and or manager at that moment but in my opinion I shouldn't have to, not to mention that employee set the tone of that days interaction and it could not recover. I drove across town to my old Rite Aid store I've used for years with no issue. I just built a $300,000 home just 5 minutes from that store I just poorly reviewed and it irritates me because I now feel I have to spend an extra hour of my time to go across town to get good treatment. Just an FYI, the next week my husband went to fill his script and was told by the same pharmacy that the dosing instructions weren't "clear enough" for them because the Dr wrote "use as needed" and handed it back and the pharmacist walked off with a "sorry, call your Dr to get it corrected" and the employee if front of him at the register, literally looked around him and asked the gentleman behind him if she could help "next in line".

I did later take his to our old Rite Aid and the pharmacist immediately explained the issue with a smile and an apology and called the Dr's office for us, cleared the issue, and had it filled for me in 30 minutes flat. I did use this location I poorly reviewed a couple more times due to sheer convenience and had a problem every single time and it was handled rudely every single time as well. I have been a customer service manager for 15 plus years and this is NOT how you treat people you hope to keep as recurring customers. I hope to be completely transferred over to another pharmacy and a happy customer again. Your loss Rite Aid.
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Disabled customer gets verbally attacked while getting meds.
Posted by on
ALTURAS, CALIFORNIA -- I have been using Rite Aid to get my meds since they have opened, I have only had a few issues with my meds not being readdy or short a few pills (3)from a couple bottles once. IN Sept 2011 I went in to pick up my monthly meds and was waited on by the same girl that usually waits on me. while I was signing for my meds she leaned down real sneaky and asked me if I was the one who wrote a letter for her sister in law, I told her yes I did that they are great neighbors. Well that was all I had to say she then started telling me about her sister in law with so much hate and anger and telling me to becareful. She has done this to other older people who know her sister inlaw as well but has scared them off. I wrote the letter for my neighbor to take for a court case the pharmacy girl had against my neighbor. Now the Rite Aid employee stares at me in the store or anywhere she sees me, I have since felt the need to transfer my scripts to an out of town pharmacy and receive them in the mail. I was only picking up my meds, I had never mentioned anything about the fued she has with my neighbor, it isn't my business or family but my neighbor has been truly a good neighbor, and I didn't feel I should be afraid to write a letter about her, expressing she has been a great neighbor. However I was told by the Rite Aid girl that I should be careful, very careful. I take that as a threat. I also know she has been looking through my personnel paperwork about meds that had recently been picked up for me by my son and I was called a liar in court when I said I have not had contact with this girl at the pharmacy or anywhere but she new my meds had been picked up. the only way she would have known that is if she looked at my personnel info. The managers at the store don't want to hear about there girl, now the Rite Aid girl had gotten me involved in her mess, she is evil, will do anything because of the hate she has for her sister in law. THis is not showing any professionalism she is supposed to be a caregiver, not trying to convince someone not to be friends with someone just because she doesn't like them. My neighbor told me the Rite Aid girl would turn on me and I told her I don't think so, why ??she had always been nice, well she turned and I won't use Rite Aid pharmacy unless its an emergency but I will continue to shop the store. I won't be intimidated by her and I feel she needs to lose her position if she can't treat everyone the same.
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trmn8r on 11/14/2011:
It's tempting to ask what the court affair is involving Rite Aid and your neighbor, but it's easier to agree that the CSR should be more professional and leave it at that.
CowboyFan on 11/15/2011:
When you take sides in a family feud, expect to be hated by the other side. While she should have been more professional, her reaction is just the downside of you doing what is right. As they say: No good deed goes unpunished.
suzanneplants78 on 11/15/2011:
Rite aid isn't involved in the court it is between the counter ggirl at the pharmacy and her sister inlaw, it is one sided my neighbor doent bother her but lots of false acusations have been made by the Rite Aid employee. The only way I'm involved as I wrote a reference letter for mt neighbor, that's what is wrong with this country no one wants to help anyone, everyone runs.I always liked the Rite Aid girl and she was always nice to me, I don't think she knew I was her sister in laws neighbor. I never said anything it wasn't the place this is a biz and should be conducted as so.
SuzeB on 11/15/2011:
This is technically not a complaint against Rite Aid as it appears to be a personal feud between a Rite Aid employee and the OP's neighbor.
suzanneplants78 on 11/15/2011:
yes however the Rite Aid girl is trying to intimadate customers in Rite Aid for her own personnel business therefore it is Rite Aid not doing there job and letting this continue not to mention the loss of business. The Rite Aid girl has a bogus restraining order on my neighbor and she isn't allowed in the store so why try to intimadate others just trying to do there business with the pharmacy and couldn't care less about the family fued?
Anonymous on 11/15/2011:
BA, SuzeB. The OP should have politely declined to answer the question and left it at that.

suzanneplants78 on 11/15/2011:
That is true but was taken off guard.
suzanneplants78 on 11/15/2011:
I have to go there today, lets see what kind of looks the Rite Aid girl gives me today, I don't look at her directly I act like I don't even see her but I can see her out of the corner of my eye. I heard another person called Rite Aid to complain and Rite Aid told them they are only trying to get the Rite Aid girl fired, that's not true no one wants her to lose her job I just wanted to be treated with respect and not intimadated. Isn't there a law? this is harresement on a disablied elderly person minding their own biz while shopping at Rite Aid. id shop somewhere else however there is no other store in this small town and cannot travel the 2 hours to get to the next town with stores.
GenuineNerd on 11/15/2011:
Is there a Walgreens, CVS, Walmart, or other pharmacy in your area where you could transfer your prescriptions? You don't need to take that kind of abuse from a pharmacy assistant. She is giving Rite Aid a bad name for the way she treated you and other customers.
suzanneplants78 on 11/15/2011:
No I live way up in northern ca, 3 hours from reno, 2 hours from Oregon, I really wish we had a walmart or any store similar to go to.The closest pharmacy is in susanville 2 hours away so I have them mailed to me now. Yes she is giving the comp a bad name and they won't do anything about it, they don't believe it. One thing I never do is lie, I hate liers. Even though telling the truth gets u in more trouble sometimes than if I would lie. lol.
suzanneplants78 on 11/15/2011:
I haven't complained to the managers for fear of retaliation and I need to shop there several times a month to get health supplies as I cannot drive long distance to other towns plus it will be snowing soon, I cannot drive in it that far.Other people have complained to the company and was told they are trying to get the girl fired. That is not true.
suzanneplants78 on 11/17/2011:
It didn't matter if I answered the question or not I was sahpinahd to court.
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Creative Cashier
Posted by on
I shop at Rite Aid about twice a month. It is my pharmacy of choice because that they almost always have the greatest savings through their +UP program and they seem have better control of their inventory on the weekly sales items. Unfortunately, it has come to my attention that my transactions on at least 3 recent occasions have not been rung properly. The cashier on all of the receipts is the same and it is a very sweet, friendly, bubbly young lady who seems to have a handle on what she is doing but apparently doesn't.

One weekend in April I ran in to purchase a shampoo for my son. It was an expensive shampoo (about $10) and I added about 3 or 4 things like candy, gum, etc... She rang the items, I was busy fooling with my kids and I swiped my card and left. When I got to the car I realized that the total was only about $4 and she had forgotten to ring the shampoo even though it was in the bag. I took the shampoo back in, waited in line again and paid for it. She apologized and we left.

On May 30th, I went in to take advantage of an Arm & Hammer sale. Everything was Buy One, Get One Half Off and I had several manufacturer's coupons and some Rite Aid +UP coupons. She did OK with the coupons but she very badly rang the B1GH. I had 4 A&H Laundry Detergents, 2 A&H deodorants, and 2 A&H Toothpaste. She said the sale wouldn't ring automatically and she had to do it manually. Looking at the receipt today (I save them), I can see she did the laundry detergent just right, charged only the half price for both of the deodorants and rang me for 3 toothpastes instead of 2 and charged full price for 2.

Today I went in and did 2 transactions. One was to get a slew of +UP coupons to use on the second transaction. She did the first one perfectly and I earned $23 in coupons for the second one. On the second transaction, the coupons did not scan (they rarely do) and she entered them manually, forgetting to put in one for $5. I had to return to the store (14 miles) to get the $5 and now I notice that there is mystery item for $1 that says "Merchandise Taxable" that I have no idea about. I work from a list and I know exactly what I purchased and the $1 item is not accounted for.

The cashier is a doll and I hate to get her in any trouble but I spend a lot of time calculating these savings and it is a huge headache making an extra trip when they don't get it right. Of the last 10 receipts, hers are the only ones with issues. It isn't a huge amount of money but if I am clipping to save $3, what's the use when you take back $5?

Not happy :(

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Venice09 on 07/05/2011:
This is a tough one. Sometimes I avoid certain cashiers but in a store like Rite Aid, that's hard to do. The only thing I can suggest is to pay very close attention during the checkout process so corrections can be made on the spot.

It's frustrating when you plan ahead to get certain discounts/savings and end up paying more. It sounds like the cashier needs to pay better attention, but I understand not wanting to get her in trouble. If she sees that you are watching closely, maybe she'll be more careful.
Anonymous on 07/05/2011:
I always watch the screen as items are rung up, paying special attention to ensure sale and in-store coupon items are being rung up correctly.
Vinnie11 on 07/05/2011:
My cart is usually full to the brim. The counter space is so small, I am usually unloading as she scans and bags so I haven't had the opportunity to watch her ring but next time I will stand right there and review the receipt before I leave the store. At least she will know I am looking.
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My experience at Rite Aid was equivalent to a nightmare.
Posted by on
BOISE, IDAHO -- Rite Aid 15th State Boise Idaho
Supervisor Kristy
Associate Aaron
Sunday May 22, 2011
Incident occurred between 9:30am and 12pm

Kristy and Aaron saved me $100 dollars. I should be thanking them.
I had been feeling very congested. I went into Rite Aid looking for something to soothe my sore throat and relieve my cold symptoms.

This was my first time patronizing Rite aid and it will definitely be my last. I wish I would have never stepped foot in Rite aid.

I saw the Altoids (breathe mints) were on sale so I stocked up on them among a few other things. I paid for my items and left. That transaction cost $46.00. I paid with cash.

As I was walking to my destination I realized I should have bought more Altoids since they were on sale. I turned around and walked back to Rite aid to buy more Altoids and a few other products I forgot to buy.
After making my selection the cashier (Aaron) said I was not allowed to buy anymore Altoids because I had already bought a lot of them.

He said it was store policy to limit customers. I asked him to show me that in writing, (It wasn’t like I was buying all of the Altoids they had in the store).
He said the policy just started today and he did not have anything in writing. I asked to see the store manager.

That’s when the supervisor (Kristy) came out and said, “We can’t just be letting you come in here and buy up all of our products.”

Then Kristy said, “You already bought Altoids and you can’t buy more its store policy and it just started today.”

Of course while Kristy was talking loudly to me she created a public scene. She treated me as if I was robbing the store or as I had stolen something. That’s when I told her she could keep all of her products. I returned everything I had already purchased.

This is the most interesting part of this humiliating experience. For return transactions (at this particular Rite Aid) Kristy had to input her fingerprint for the cash register to process the return.

The register will only permit $5 per fingerprint on a return.
Kristy had to stand at the register and input her fingerprint by touching the blue glass on top of the register 10 times. My return took 20 minutes.
Hence the $46 for the return along with the additional $54 dollars’ worth of products that I didn’t buy saved me $100.

As I was leaving with the $100 I had intended to spend at Rite Aid safely in my pocket I began to think about how Kristy (the store supervisor) was hounding me the entire time I was in the store.

Every time I turned a corner to walk down an isle she was standing there. She even scared me a few times because she ran up behind me. Kristy was standing so close behind me at one time she almost stepped on my foot.

I also noticed Aaron (the cashier) running from cash register to cash register watching my every move. I suppose they were trying to catch me stealing and when they were not successful they decided to limit the amount of products I could buy.

I don’t know what the Rite Aid employees thought they were accomplishing by denying me the opportunity to purchase their products, but they certainly lost a customer for life. The bigger question is why I put up with that treatment?

When I called customer service at 1800-riteaid I was told by customer service that management had the right to limit the product quantity.

Then she offered to have the team leader contact me. I declined.

I originally purchased 30 tin cans and went back to purchase 30 more but the store had over $10,000 tin cans of Altoids in various flavors. They were going to run out.

If I walk into a store and any of the employees cause me to feel uncomfortable I never spend another penny in that store again. That's my policy!

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trmn8r on 05/24/2011:
When you say you were treated like you had stolen something, exactly how? Handcuffs, intense questioning, something else?
Venice09 on 05/24/2011:
I believe employees almost always have good reasons for their actions. I do not believe they are just out to get customers for the fun of it. I'm not saying you did anything wrong, but I can't say the employees were wrong either.

You were at the store shortly after it opened on the first day of the sale. You have no way of knowing how many tins were available. It would be unfair to other customers to let you purchase a total of 60. I'm actually shocked you got away with purchasing 30.

When stores limit sale items, it means they care about all their customers and don't want to disappoint them. That's my kind of store.
Anonymous on 05/24/2011:
The store has the right to limit the quantity of products purchased. You have the right to shop elsewhere. It seems both parties exercised those rights.
Anonymous on 05/24/2011:
Very true Venice. So many people take it personally when things don't go their way or when rules are enforced. They seem to think the company is doing it just to screw them over. They fail to look at the whole picture and see things from the company's point of view. Rite Aid has eveyry right to limit the quatity of products being bought. It's only fair to everyone. BTW, what happened to all the other comments on this review? Most of them didn't seem like they violated the TOS
trmn8r on 05/24/2011:
little -> this is a repost. I believe you are thinking of the 1st one.

I agree Venice - think of the reactions of "loyal" customers filing in to get a special, but are disappointed to find an empty shelf. Sounds fair to me to limit the goody bag size for each customer.
Anonymous on 05/24/2011:
Oh gotcha trm.
trmn8r on 05/24/2011:
I'm going out on a high note - I made sense to one person. Wheeeeeee!
Venice09 on 05/24/2011:
When my supermarket first started limiting certain sale items to four (years ago), I was annoyed. But then when I saw that the sale items were still available at the end of the week and I didn't need rainchecks, I was pleased. If I really want more than four, I can always go back. But at least I know I'll get something the first time around. I think it has worked out quite well, especially for someone who always forgets to use the rainchecks. ;)
ontario_girl on 05/24/2011:
I once saw my local convenience store owner in the local grocery store, buying two carts full of brand name ice cream that was on sale for $1.99. The very next week, I went into the convenience store and, low and behold, there were two shelves full of that same brand of ice cream, one that they had never sold before it went on sale at the grocery store. The price of that ice cream at the convenience store? $7.49 per carton.
That is why they put limits on products and they have every right to do so.
Ytropious on 05/24/2011:
You purchased 30 tins. I assume that was most of what they had available on the floor. It did sound like you wanted to clean out the place and stores are allowed to limit customers on sale items to prevent one person from doing what you intended to. Doesn't have to be in writing either. My place of employment has similar limit rules that aren't always written but endorsed by corporate.
30 tins is plenty for one person in my opinion. Imagine if they allowed you to take all 60 tins, on the condition that they were allowed to give out your phone number to all the people coming in for the Altoids and they were now sold out because of one person. They have to think of ALL their customers, not just you.
Anonymous on 05/24/2011:
Churro/Stew +100!!! You're always "spot on" with your comments. Very helpful review.
Venice09 on 05/25/2011:
Help!.. I'm seeing spots. It's making me nauseous. :(

Ontario Girl, you reminded me of a story I've told many times. Once when I was checking out at the supermarket, there was a man with two carts piled high with 2-liter bottles of Pepsi that was on sale. It must have been every bottle on the shelf. After he left, I asked the manager why he was allowed to basically wipe the store out of Pepsi. She told me that he owns the local convenience store and does it all the time. He fills his trunk with soda from the supermarket, then sells it at his store for double the price. I asked her why she didn't impose a limit, but she said there was nothing she could do. I don't know how true that was, but the store now has a limit.
yoke on 05/25/2011:
We can thank the people like the ones on Extreme Couponing for stores limiting the quantities we are allowed to purchase at one time. I still can not figure out what stores allow the ones on that show to do what they do. The stores in my area limit the quantity on items.
PepperElf on 05/25/2011:
Well, not exactly.... sale limits have been around for a while even before that TV show came out.

Venice09 on 05/25/2011:
True, sales have been around for a long time, but the average customer wasn't as greedy as some of these extreme couponers. I think they are one of the reasons stores are enforcing limits of both sale items and coupons.
PepperElf on 05/25/2011:
I'm not sure about the show - I honestly don't watch it - but I do agree that people have been rather greedy lately about sales.

And a bit of what I said earlier too - that other customers are also paying customers. I think many people forget - or ignore - that.... along with the fact that, as loyal as they claim to be... they cannot singlehandedly support the store.

And that's why limits are in place. It's more profitable to piss off one customer and keep everyone else happy, than it is to piss off *everyone* for the sake of one individual.
Venice09 on 05/25/2011:
Yep, that's the way I see it too, Pepper. I don't watch the show either, but I know about these extreme couponers. I don't believe in what they do, and I think they are the reason average coupon users are sometimes looked down on.
yoke on 05/25/2011:
I have watched the show and have watched the greed of the shoppers that they showcase. For the life of me I can not figure out how they get out of the stores with paying a few dollars for hundreds of dollars worth of food. For years stores in my area have limited the quantities of all items in the store sale or not.
Churro on 05/25/2011:
There's nothing greedy in extreme couponing. Weird perhaps, odd at best and obsessive definitely but it's not greed.

As far as limiting goes all you have to do is flash a little charm to the "I don’t give a ratz azz" manning the register. You and the check-out chimp can usually figure out how to get as much of whatever you want without pause. When dealing with retail workers you got to also remember they’re merely punching a clock they don’t care about anything except getting through the day without being hassled.
momsey on 05/25/2011:
There's plenty greedy about the nuts who do extreme couponing. How else can you describe someone who will tie up a checkout line, the checker and manager for whom knows how long to get $1,000 worth of groceries for $10? And wipes a store out of every one of a certain item? I know that most of what happens on the show wouldn't be tolerated without cameras being around, and it shouldn't be.
Anonymous on 05/25/2011:
What Momsey said. There is an element of greed for sure...especially when you are hoarding items that will sit unused.
yoke on 05/25/2011:
There is PLENTY of greed on Extreme Couponing. I have never heard of a store that would special order cereal that they are going to give away for free. When you see the people being filmed literally taking everything off the shelves as if they are entitled to it and now there is nothing left for the rest of the consumers that is greed. Again, I can not figure out how they manage to do what they do. Are we to believe that they got all their meats, veggies, milk, etc for free also? Again, this is why stores have limits as to how many you can buy at one time.
Churro on 05/25/2011:
IDK, I only saw the extreme coupon show once and only for about 10 minutes. Boring show if you ask me. It looked more like mental illness than greed OR perhaps flat out FAKE to garner them "reality" ratings. Who knows these days. Now that I think about it I've never seen anybody "Extreme Coupon" in person although I have a hunch I probably will sooner or later because of this fake "reality" show.
Anonymous on 05/25/2011:
Even with stores having limits, it seems the extreme couponers can find ways around that. In the show (and maybe it was allowed just for the sake of TV), I saw them do lots of separate transactions. I think one lady did a total of 17 transactions. Another woman actually called up 5 or so of her friends to come down to the store so that she could have them use a coupon that was limited. So, apparently, you can still get around the limits. Crazy.
PepperElf on 05/25/2011:
"flash a little charm"

It may work better if you don't call them chimps.
ontario_girl on 05/25/2011:
Love it, Pepper. Call me a chimp at work and your going to get chimp service.
Anonymous on 05/25/2011:
I watch 'Exreme Couponing' and some of the stores on that show will limit the number of coupons used. A woman had to have her husband do a separate purchase so they could get the savings. On one episode, they were told that it was one transaction per household. That makes sense
Churro on 05/25/2011:
Chimp service would be a step up from what passes as customer service these days.
yoke on 05/25/2011:
The show has to be fake. I watched one show and the lady got away with not having to pay sales tax on items. The way it was rung up the manager stated she did not even have to pay sales tax. I wish the show would state what stores they are at. I also noticed how empty the stores were when they were being filmed.
Fufu487 on 05/25/2011:
I really feel it depends on the individual working the register, Churro. Your attitude towards those working customer service seems to be very generalized.
Fufu487 on 05/25/2011:
Agreed, yoke. I don't understand how an item could be made out to be free. Stores get reimbursed for manufacturer coupons though, don't they?
Anonymous on 05/25/2011:
Yoke, if you look closely, you can tell what store they are at. As they are loading their car, the store's logo is visible in the background. I've noticed a lot of people go to Albertson's
PepperElf on 05/25/2011:
Yoke - it depends on the items and the state.

In NY, for example, medications and basic foods are tax free. Clothing only has local tax (unless it's changed).

Other states however don't have sales tax. There's no sales tax here for example, not for regular shopping at least. (for other things such as cars or firearms there may be taxes involved however)
yoke on 05/25/2011:
I do try and watch to see the store logo's and at one point I thought I saw items from Price Chopper, but I know that they limit the quantity and somehow the person was able to get away with spending less than $10 and I saw a few things of ice cream, lol. That you can not get coupons for (store brand ice cream)and they do not have them as buy one get one free.
The stores do get reimbursed for the coupons but I have never heard of a store special ordering cases of cereal for a customer when there is a sale. They always limit the amount of cereal you can buy and the coupons are usually by 3 to get a dollar off and one coupon per transaction (something to that effect). It amazes me how much these extreme couponers spend and waste. If you already have enought deodarant to last you a lifetime why the need to get more? That is greed.
SteveWiginowski on 05/25/2011:
Yoke, I wouldn't consider it greed, but more of a disorder. There is something wrong with some of these people who feel like they can't spend full retail price on an item.

Some of the people buy items that they don't need so that they get extra money to use on other items. For example, if an item is BOGO and they have a $1 off coupon (which gets doubled) on an item that costs $2.50, then basically for ever two items they get of that product ($5 retail value), they would receive $1.50 credit. This is because they would have 1 coupon per item (of $1), doubled since the places they go to have double the coupon. So they are getting $4 off, plus $2.50 off of a normal $5 purchase. They then use that credit towards other items they purchase.
yoke on 05/25/2011:
Steve, I get what you are saying, but it is greed. They have admitted they do not need the item but because they have figured out a way to cheat the system they will and they have rooms full of the items they got for free. They honestly do not care about the other consumers who now can not get the special because they have literally taken all the items off the shelves. There was one guy who literally emptied all the tooth brushes into his cart and somehow got them for free. Again, this is why most stores will limit the quantities you are allowed to buy at one time.
trmn8r on 05/25/2011:
Could be a disorder, could be greed. I agree with both of you.

I consider greed to BE a disorder. Watch the show "American Greed" on Wed on CNBC - there are plenty of examples.
momsey on 05/25/2011:
That's another thing I don't get about the show, Steve. I can't believe a store would give you more off than the item cost.

But yeah, the people on that show have problems. The one lady I saw spent 30 hours a week on her coupons! Why wouldn't she just get a job???
yoke on 05/25/2011:
I would never spend that much time with coupons for items I will never use. One lady bought 100 bags of croutons and bragged how they were free. Who needs 100 bags of croutons. Now there was probably someone, like me, who could use a couple of bags but if she got there before me then I would be out of luck.
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Where have the good caring people gone?
Posted by on
DOWNINGTOWN, PENNSYLVANIA -- I wanted to write a review on my experience this morning, and this one will be the first of many that I post out on the web. People should be aware of the mal-treatment happening at this Rite-Aid drug store.
I went in this morning to pick up my Antibiotics that I had dropped off two days prior, and to get Monistat, which every woman knows is embarrassing enough to have to buy. For some reason they did not have my Insurance information on file, even though I had used the same Pharmacy for 5 years? Well, I could not find my insurance card, so I had to request one before I could go back and get my meds. I printed a copy of the temporary card right off my Benefits Website at work.
I walked up to the counter greeted by a woman who clearly had no interest in welcoming me, or even cracking the smallest of smiles. I felt as though I was an instant inconvenience. She said, "Pick up?" I said yes and gave her my name. She then looked in the pouch and threw it over the other counter yelled over her shoulder "re-bill!" So now I’m pretty confused because I don’t what that means, but had already handed her my insurance paperwork.
So another lovely bundle of happiness goes over and picks up the prescription and is typing something into her computer I walk over 3 feet and stand in front of her. She looks up and says, "Can I help you?" I am now thinking to myself, "Am I missing something, what's wrong with these people?" I tell her she working on my prescription paperwork. She says, "You need to stand over there", pointing to the next stall. (maybe a foot away) So I take one step to the left where she insisted I needed to stand. Now 2 minutes go by and she screams my name out like I'm not standing in front of her. She says "I cannot get your insurance information in here it isn't working". Well now I've reached my wits end. I ask her politely to retrieve my prescription and I will take my business elsewhere. She goes and retrieves it, and hands it to me. I turned to walk away, leaving the Monistat on the counter, and one of the ladies makes a remark about me and the product and the entire pharmacy broke out in laughter. Please put yourself in my shoes and tell me this isn’t the most humiliating situation. I couldn't do anything but run for the door I was so embarrasssed.
I plan to take this as far as I can to ensure that no one else experiences what I went through today. I am appalled at the lack of humanity. I researched Rite-aid on line and found it funny that their "Code of Ethics" is easily found. Have these people read this? Should they be serving the people of our community? When one walks into a pharmacy it is likely they are ill, and on top of feeling bad they have to deal with incompetent staff who couldn't care less about us as customers or human beings.
Needless to say I took my prescription to Wegman's Pharmacy, was greeted with a smile, treated with respect, and there were NO ISSUES with my insurance, I had my prescription in 10 minutes. This company will also receive reviews from me, in the highest of praise. Rite-Aid should be ashamed of the people they hire. I am writing a letter to Corporate, and to my local newspaper. I was humiliated and I won’t stand for it.
Thanks for reading this.

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User Replies:
Mrs.Cole on 03/18/2011:
Sounds horrid!... don't worry about the laughter... every woman has used monistat or a similar product... that is why they knew what it is for, they've used it themselves.

I've been going to the same pharmacy since 1992 and one woman still acts like she has never seen me before... I just wonder why she is so miserable with her life that she behaves that way... I just smile and say see you next month, normally she doesn't even respond back... If we could see her thought bubble it would say "I hate my life, I hate my life"
Anonymous on 03/18/2011:
I would of walked over to the enimas, grabbed them, taken them back to the counter, and suggested that the staff should use them. Unfortunately, Rite Aid does not care about customers or customer service.
Anonymous on 03/18/2011:
I love throwback's comment. Very good idea! On a serious note, don't let them make you feel embarrassed. If their lives are so miserable that they want to treat customers that way, then that's a shame and what goes around comes around.
jktshff1 on 03/18/2011:
+10 throwback
Anonymous on 03/18/2011:
What a coincidence, I had a confrontation with an employee of Rite-Aid today.
Anonymous on 03/18/2011:
I would of filed a complaint and asked to speak with a manager. Not only is that kind of behavior not professional it is also grounds for termination.
Anonymous on 03/18/2011:
Lsal, I smell a review coming!
Anonymous on 03/18/2011:
Perhaps. That guy had me pretty ticked off.
jktshff1 on 03/18/2011:
"one of the ladies" was this an employee? What was the remark?
Nohandle on 03/18/2011:
I couldn't help but laugh at your remark "So another lovely bundle of happiness" and the rest of that encounter. A pharmacy and a medical office should always be professional regardless. I don't care how casual the workplace has become in recent years and what seems to have become accepted as the norm by some. It appears they need a general housecleaning at that place. Where was the Pharmacist while all this was taking place?
Anonymous on 03/18/2011:
It all depends on the type of personality an individual has. If you're like "throwback", you get even. If you're like the OP, you are embarrassed, and just want something done about it. The correct course of action for the latter personality would have been to immediately speak to a manager and repeat the lewd comment the employee made. With that being said, I share the personality of "throwback" and would have suggested the OP retort, "Well, maybe I'll just have your husband pick it up for me on his way over to my house tonight".
Anonymous on 03/18/2011:
DIRM, a mature person turns the other cheek and walks away
Anonymous on 03/18/2011:
Shorty> Then do as you please. I am just being honest, and actually depends on my mood that day. Somedays I'm a smarta** and love to come back with a few zingers of my own.
Anonymous on 03/18/2011:
Why stoop to their level?
Anonymous on 03/18/2011:
Again, it just depends on my mood that day. Other days, I will demand to see a manager. Other days, I won't say anything at all. I'll just leave without giving anyone the satisfaction of anything. Again, just depends which side of the bed I woke up on.
Venice09 on 03/18/2011:
I would have been embarrassed at first but would have quickly reached the point where embarrassment went out the window and fired back. I know you just wanted to get out of there, and I don't blame you for that, but maybe you can go back and speak to the manager to see what his/her attitude is about this. If the manager is just as obnoxious, by all means write this place off and take your business elsewhere. On the other hand, your complaint may help bring about the necessary changes at this location. It would be terrible if they treated all customers with such disrespect.
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Employees May Be Rude For A Reason
Posted by on
SALISBURY, MARYLAND -- These employees may be rude for a reason..it's how they're treated by the company. I have a relative that has worked for Rite Aid for years. Unless you're a store manager, you're screwed. They continually treat their employees like slaves. They cut hours on purpose so they lose their insurance. They don't post their schedules until the last minute, so there's no way you can schedule a dr's appt or anything else. They are now cutting their elderly employees hours down to 15 a week so they lose their benefits and their health insurance, the thing they need the most. My Mother is 72 years old and only works to keep her health insurance. My Father just passed away and now they're pulling the rug out from under her. This is what you get after 25 years of service. You are just a body, not a person in their eyes. My Mother can no longer drive and since my Dad passed, they've scheduled her to work every evening shift, so a good portion of her paycheck now goes to a taxi service.

None of my family, including extended family, will ever walk into a Rite Aid again. They make me sick the way they treat these employees. The bottom line is the almighty dollar, they don't care about you. I hear now that they're considering cutting everyone's hours and hiring more people just so they can get rid of the benefits. I hope they go bankrupt...it would serve them right. Their stores aren't even that nice compared to other drug stores. They probably won't even be surprised when the attorney contact them.

It appears they have many lawsuits. What they've done to a couple of these women is illegal. I hope they Win big, at least big enough to keep paying for health insurance.
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Skye on 01/30/2011:
No matter how badly a company may treat it's employee's, and let's face it, it happens in all companies, it is still NO reason to take it out on the customer's.

After all, without customer's, where would Rite Aid be???
Ytropious on 01/30/2011:
I'm confused, your mother is 72 and still working there? Don't they get medicare? Is working for a private insurance really worth it? I would have retired by now and called it a day. 15 hours is plenty considering I don't even get that at my retail job!
Anonymous on 01/30/2011:
Ytrop, she may not qualify for Medicare if she hasn't worked enough hours
Ytropious on 01/30/2011:
Thanks, I have no idea how that whole thing works with retirement and social security and medicare. OP says she worked there 25 years. I would assume that's enough to cover?
PepperElf on 01/30/2011:
depends on the place of employee.

Twenty years is long enough to retire from the military. However other civilian jobs may require more time... for example Dad worked forty-six years at his job before retiring.

However as for "rude employees"... I find that most employees are not rude to me. Why? Because I'm not rude to them. Too many people out there think "employe" means "personal servant / whipping post" and then they wonder why they aren't treated like royalty.
Nohandle on 01/30/2011:
With respect, you mom is 72..is that correct? It's my understanding anyone choosing to work after the age of 70 is not penalized as far as SS and Medicare. NORMALLY after age 65 an employer cannot offer health insurance on his plan. Are you speaking of the employer reimbursing your mom for what is deducted from her SS check?

Your mom can draw on your recently deceased dad's SS instead of her own. That might suit her situation better.
danny54 on 01/30/2011:
The OP didn't say if her mother was on Medicare or not. Being someone who is on Medicare, I can tell you it's OK, but not like the insurance I was used to when I worked. Take prescription drug coverage. Once you hit a certain level, and I think that's $2800, you have to pay full price for your meds. Kicker is, they figure not only what they pay as their part of your med coverage, but what your copay is as well. So, I not only pay my copay when I get the med, it also is added into the running total towards the infamous donut hole.

I can see why 15 hours a week may not help the OP's mother much.
leet60 on 02/01/2011:
Reduction in hours in order to not pay benefits, hiring more part time personnel to avoid paying benefits - all of these are standard retail practices throughout the country. The bottom line is that the retailer is interested in just that "the bottom line".

When many Americans jumped on the "anti union" bandwagon a decade or so ago they essentially caused these practices to come into effect.
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Prescription Rip Off
Posted by on
TEMPLE CITY, CALIFORNIA -- I took a prescription to the Rite Aid Pharmacy in Temple City, CA. It was for a class 2 medication for pain. They had to have the original Rx before it could be ordered. Since I had no insurance, I asked for the price. I was quoted $61.99 without their discount. I had also received the same quote over the phone. Two other pharmacies had quoted me $97.00 without the discount card. The difference in price is why I opted to have the Rx filled at Rite Aid. All three pharmacies had the same delivery time of 2 or 3 days.

I gave the original Rx to Rite Aid on a Tuesday. Four days later the Rx was filled. The original Rx was for #120 tabs. When I called to ask if the Rx was filled, the pharmacist informed me that they only had #100 tabs. and the price would be $135.00. I was in shock about the difference in the price I was quoted for #120. To add insult to injury, He also informed me that I could not get the additional 20 tabs. without another Rx. I had been in severe pain without relief since Tuesday. He now tells me that I can wait till next week to get the full Rx of #120 or take the Rx to another Pharmacy. This was on a Friday after 6:PM. I voiced my complaint about the overcharge and the shortage, to no avail. I was between a rock and a hard spot...

What could I do? I had to have some relief from the pain, so guess what? I had to accept the overcharge and the shortage and just get "RIPPED OFF!" I feel like a 74 year old fool, but I just couldn't endure the pain any longer. Can any one tell me if this is FRAUD or what? How can Rite Aid justify $135.00 for 100 tabs vs $97.00 for # 120 tabs.?How can I find out if this is legal and who can I file a complaint with?I took a prescription to the Rite Aid Pharmacy in Temple City, CA. It was for a class 2 medication for pain. They had to have the original Rx before it could be ordered. Since I had no insurance, I asked for the price. I was quoted $61.99 without their discount. I had also received the same quote over the phone. Two other pharmacies had quoted me $97.00 without the discount card.

The difference in price is why I opted to have the Rx filled at Rite Aid. All three pharmacies had the same delivery time of 2 or 3 days. I gave the original Rx to Rite Aid on a Tuesday. Four days later the Rx was filled. The original Rx was for #120 tabs. When I called to ask if the Rx was filled, the pharmacist informed me that they only had #100 tabs. and the price would be $135.00. I was in shock about the difference in the price I was quoted for #120. To add insult to injury, He also informed me that I could not get the additional 20 tabs. without another Rx. I had been in severe pain without relief since Tuesday. He now tells me that I can wait till next week to get the full Rx of #120 or take the Rx to another Pharmacy. This was on a Friday after 6:PM.

I voiced my complaint about the overcharge and the shortage, to no avail. I was between a rock and a hard spot... What could I do? I had to have some relief from the pain, so guess what? I had to accept the overcharge and the shortage and just get "RIPPED OFF!" I feel like a 74 year old fool, but I just couldn't endure the pain any longer. Can any one tell me if this is FRAUD or what? How can Rite Aid justify $135.00 for 100 tabs vs $97.00 for # 120 tabs.?How can I find out if this is legal and who can I file a complaint with?I took a prescription to the Rite Aid Pharmacy in Temple City, CA. It was for a class 2 medication for pain.

They had to have the original Rx before it could be ordered. Since I had no insurance, I asked for the price. I was quoted $61.99 without their discount. I had also received the same quote over the phone. Two other pharmacies had quoted me $97.00 without the discount card. The difference in price is why I opted to have the Rx filled at Rite Aid. All three pharmacies had the same delivery time of 2 or 3 days. I gave the original Rx to Rite Aid on a Tuesday. Four days later the Rx was filled. The original Rx was for #120 tabs. When I called to ask if the Rx was filled, the pharmacist informed me that they only had #100 tabs. and the price would be $135.00. I was in shock about the difference in the price I was quoted for #120. To add insult to injury, He also informed me that I could not get the additional 20 tabs. without another Rx.

I had been in severe pain without relief since Tuesday. He now tells me that I can wait till next week to get the full Rx of #120 or take the Rx to another Pharmacy. This was on a Friday after 6:PM. I voiced my complaint about the overcharge and the shortage, to no avail. I was between a rock and a hard spot... What could I do? I had to have some relief from the pain, so guess what? I had to accept the overcharge and the shortage and just get "RIPPED OFF!" I feel like a 74 year old fool, but I just couldn't endure the pain any longer. Can any one tell me if this is FRAUD or what? How can Rite Aid justify $135.00 for 100 tabs vs $97.00 for # 120 tabs.?How can I find out if this is legal and who can I file a complaint with?
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BokiBean on 04/12/2009:
I can't for the life of me understand their rationale forcing you to get another Rx for the other 20 pills.
Nohandle on 04/12/2009:
Rite Aid quoted you $61.99 initially for the script and then charged you $135.00..is this correct? Then you had to wait four days to receive your script. Something isn't quite right here. If my pharmacy doesn't have the medication in stock, they have it the next day for starters. In addition, if they can't fill the script in full I'm given what they have and receive the balance the next day.
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StarStarEmpty StarEmpty StarEmpty Star
Problems With Filing My Medication, Not Going by Label on Bottle
Posted by on
Rating: 2/51
COLLEGE POINT NEW YORK, NEW YORK -- I take Dilantin for a seized disorder. Now even though I have insurance, I prefer to purchase the mess right out so that I can get a sealed bottle of 100. As you probably know through insurance you only get the exact dose you take, in my case that would be 2x daily which comes to 60 pills per month. I like to have extra on hand in case some are not good or I misplace them which years ago I lost a pill case with about 12 in it. Now my medicine is very important to take daily, because skipping doses can bring on life threatening seizes called status epilleticus, which can be fatal. What I like to do and have been doing since 1982, is to keep one bottle ahead meaning that for every 100 that I use, I always have another 100 on hand. The problem has been recently that when I finish a bottle, I bring the empty one to the store and they are supposed to fill it according to the label, like 2 refills left, one left and so on. When I reach no refills left, I am due to see my Neurologist for a checkup and a new prescription. I see him 2x per year. Since he enters the prescription into his computer and sends it to the store, I guess to go "paperless" as they say now days, I was informed my the pharmacist that everything is in the system, just call and prescription is filled. But that is not the case.

Every time I get a new bottle it has conflicting info on the label. Example, one bottle read 80.0 units or pills left till July 2014 another said, one refill left till August 2014. Now which is right July or August?. I was told that he would have to call my doctor for a new prescription. He did and now the new bottle reads, 2 refills left until October 2014. Yet the bottle I am working on now reads 1 refill until August 2014. What will happen when I bring in that bottle?. Will I be told that I already have that prescription as it has happened in the past, and will they fill the order using one of the October 2014 refills, supposedly short changing me meaning another call to the Doctor for a new prescription way before my summer appointment which is in August.

By the way, my winter appointment is in February. I cannot see my Doctor making all these mistakes on his end. I believe something is "Rotten in Riteaid" and I will probably look into the matter further. At one time I had a Pharmacist there who was very reliable. I am now seriously considering switching Pharmacies because of this. Enough said.
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