MARIPOSA, CALIFORNIA -- Patrons of Rite Aid, Mariposa, CA probably don't frequent the internet, but the store deserves public kudos. Mariposa is a touristy town with deep, rural roots, so when Rite Aid opened it was great for residents far from major city shopping. Had a terrible experience at register, however, with a nasty woman who treated me terribly because I questioned her competency with a wellness receipt. Though older, and a supervisor, she was very nasty. The manager smoothed things over expertly, explaining details of the receipt, and apologizing for any unpleasantness. The supervisor's rudeness was unexpected and uncomfortable. Despite the need, I didn't want to go back; EVER!
Then, an acquaintance in a neighboring town revealed that Mariposa Rite Aid is the busiest store (in the chain) in the district, a commendable (and likely invisible) statistic customers don't consider. Maybe the supervisor was just overwhelmed that day, and I needed to show more patience. Mariposa is fortunate to have Rite Aid and Rite Aid employees endeavoring to give their best within an often challenging and isolated environment. Great store offering unexpected personal touches to customers' shopping experience -- a thing often rare within busy, urban settings. Thanks Rite Aid!
TIGARD, OREGON -- The cashiers have got to be the worst I have ever had to deal with. I have to shop there as they carry a few products that I need that another store does not carry and they are close to home. There is this one cashier who is old, rude, just awful and another that works with her that is just as rude. And they are always there! I don't know if they just hate me or what.
The pharmacy is just as bad. I tried to get a refill on a pain med and they screamed at me, that it was a day early! They treated me like I was a foaming at the mouth drug addict. I was not in the mood and said that it was okay, "I still had 10 **!" And changed to Target. Been there 3 years now.
JOHNSTOWN, PENNSYLVANIA -- I'm just fed up with going to Rite Aide, thinking that their sale prices are good, only to find that I can get the same thing for LESS at Wal-mart, Family Dollar or Dollar General. I've had to take items back because I found it cheaper elsewhere. I'm just sick of being ripped of. And yeah, I've learned NOT to go to Rite Aid even if it IS just three blocks from my apartment.
IRVINGTON, NEW JERSEY -- Main complaint: Corporate asks too much from store employees esp store and assistant managers - focused only on the bottom line. I was hired mid January 2014 and was horrified to discover the conditions of their facility, break room (located right beside the women's restroom), overall store cleanliness. I am lucky I live across the street - was able to use my own bathroom until one of my managers asked why I can't use the store's. I blatantly said it was filthy! I was somehow "forced" to use their facility but have been really forced to clean it before I can use it.
I mentioned it during an employee survey. 2 weeks later, we got a toilet seat replacement that does not really match. I can't seem to fathom how my co-workers managed to use it because it was horrendously filthy and stinky. Then the sink was out of commission for about a month, and recently had a new toilet seat that finally matches! Yippee! Being a pharmacy and "little grocery," I've been surprised how filthy the registers and everything around it was. Corporate does not even provide the store with appropriate cleaning supplies to the point that I HAD to buy the toilet brush AND glass cleaner.
Worse, computer cleaning supplies have NEVER been in the budget AT ALL! I have been constantly cleaning the counters, registers, SigCap equipment and it's pen, phone, scanners, even vacuum the foyer and rugs by the registers. I can't imagine how long the dirt under the registers have been there. I always come home with filthy shirts and pants after having to deal with shelves whether it be behind the register or around the store.
Another point I want to take into account is SECURITY. We are and have been overcome with too much shoplifting. Not much help if we do not have any security guard in the morning with just the manager and a cashier working too! We both have our regular tasks, which I must say is overwhelming, literally an understatement, and be on the lookout for thieves and deal with them too.
Third point is our so-called break room with only a wall that separates it from the women's restroom, which is not weather-friendly - freezing in winter and steaming during the summer, not to mention, unsanitary surroundings. Thinking that Rite Aid is a multi-million company, everyone will assume they hire a cleaning service. No sirreee! We are left to clean the store ourselves, as if cutting down on employee budget is not enough! We have to fend off doing EVERYTHING ourselves AT minimum pay!
Fourth point: A leak in the roof, caused by refrigeration issues was not dealt with for at least 3 months, hence, gnats, mosquitoes and other flying insects were present for about the same length. BIG BLOW! Am in my late 40s, somewhat suffering from hot flashes, had to endure working at a temperature over 80 degrees for 7 hours despite an electric fan beside me! Not to mention the nudging of my manager to move faster, which I don't blame him for it.
Corporate is CLUELESS as to actual store operations despite short and seldom visits from the district manager and loss prevention, yet has the nerve to continually push EVERYONE to the limit at the company's expense. I enjoy working at the store as it's beginning to focus on teamwork, efficiency and productivity. CORPORATE, who should be an ally, has constantly been undermining the store's supposedly success. Seems like they would rather close the store than assist us towards growth and improvement! Store #01998. Photos to follow.....
FOREST HILLS, NEW YORK -- I just got my Rite Aid Wellness Card few months ago and just earned 250 points, which is a 10% shopping pass last week. The Edge shaving cream was on the flier last week and I used the pass to purchase them. An Edge shaving cream original price is $3.69 and it has a $2 off coupon in the store ad. I bought 7, which supposed to be $3.69 X 10% off - $2 coupon = $1.32 each (and 0.37 off per shaving cream). After the cashier scanned my coupons and 10% shopping pass, I got my receipt and about to leave the store. I saw that 10% discount was not applied. I asked the cashier and she agreed with me, so she asked the manager to come.
The manager looked at the receipt, insisted that I got my 10% off, because the bottom of the receipt shows "Your BONUS saving: 80 cents" (which I believe it's the chocolate discount, I got 2 Twix, original price is 99 cents and on sale is 59 cents). She insisted and walked away. The cashier looked at me because she understood the situation but she has no authority to fix the problem. I stood next to the counter... What the...? The manager walked back 10 sec later, still insisted that each shaving cream would only get $0.17 cents discount (because 3.69 - $2 coupon = 1.69, and 10% applies to $1.69, not $3.69).
I was like OK, if what you said was right, I would get more than 80 cents off. She did the math, 0.17*7 = $1.19. Then she said OK, 30 cents different, you know what, I have a quarter in my pocket, let me give it to you. Did she treat me as a beggar? I screamed and said "I don't want YOUR money!" She even asked "Why... that solves the problem." I repeated myself firmly. She said "Call the number on the back of the Rite Aid card." I left the store with anger and disappointment. I seriously wonder how could she become a manager when a cashier could provide better customer service than her.
NEW YORK, NEW YORK -- Rite Aid has recently adopted a policy where you cannot purchase beer without identification. I recently stopped by the Rite Aid on Grand Street on the Lower East Side of Manhattan and despite the fact that I am fifty years old and my brother is seventy-nine years of age, we were unable to purchase beer because we were not carrying identification. Where does discretion come into the equation or common sense? The laws are designed to prevent underage drinking; not to prevent middle and mature men from purchasing beer.
I guess what really is appalling is the fact that I have purchase beer on numerous occasions at the location and have shown my identification to that very cashier at least four different occasions over the past week. I served our country and cannot purchase beer at 50? It is obvious to me that this policy is not very consumer friendly to those above forty. The fact that the employees cannot use common sense speaks volumes of upper management's confidence of their employees.
LANCASTER, PENNSYLVANIA -- I saw a promotion for 50 free prints with activation of online account. I took the time to set up the account, but never received free prints in my shopping cart. I spent 4 hours the next morning speaking and online chatting with several people from customer service and photo departments only to be told that they see it in my account on their end and that it must be a server error on my end. (Never had problems before!) Seems AWFUL convenient! They can't just tell a customer the promo code or send a coupon via snail mail. They don't even want to fulfill their promise! What a SCAM!
ASHLAND, KENTUCKY -- I do not know why I keep going into Rite Aid. Every time I do, I get ripped off. Something needs to be done with such horrible management and brought to their attention they act like they could careless. When you purchase an item and there is a price under that item, that is the amount you should pay for. Then when you check out, it rings a higher price as usual. Their prices are so ridiculously high and on top of that, they know they are ripping people off. Will never be in this store again but something needs to be done.
ALTURAS, CALIFORNIA -- I have been using Rite Aid to get my meds since they have opened. I have only had a few issues with my meds not being ready or short a few pills (3) from a couple bottles once. In Sept 2011 I went in to pick up my monthly meds and was waited on by the same girl that usually waits on me. While I was signing for my meds, she leaned down real sneaky and asked me if I was the one who wrote a letter for her sister-in-law. I told her yes I did that, they are great neighbors. Well that was all I had to say.
She then started telling me about her sister-in-law with so much hate and anger and telling me to be careful. She has done this to other older people who know her sister-in-law as well but has scared them off. I wrote the letter for my neighbor to take for a court case the pharmacy girl had against my neighbor. Now the Rite Aid employee stares at me in the store or anywhere she sees me. I have since felt the need to transfer my scripts to an out-of-town pharmacy and receive them in the mail.
I was only picking up my meds, I had never mentioned anything about the feud she has with my neighbor, it isn't my business or family but my neighbor has been truly a good neighbor, and I didn't feel I should be afraid to write a letter about her, expressing she has been a great neighbor. However I was told by the Rite Aid girl that I should be careful, very careful. I take that as a threat. I also know she has been looking through my personnel paperwork about meds that had recently been picked up for me by my son and I was called a liar in court when I said I have not had contact with this girl at the pharmacy or anywhere but she knew my meds had been picked up.
The only way she would have known that is if she looked at my personnel info. The managers at the store don't want to hear about their girl. Now the Rite Aid girl had gotten me involved in her mess, she is evil, will do anything because of the hate she has for her sister-in-law. This is not showing any professionalism. She is supposed to be a caregiver, not trying to convince someone not to be friends with someone just because she doesn't like them.
My neighbor told me the Rite Aid girl would turn on me and I told her I don't think so, why?? She had always been nice. Well she turned and I won't use Rite Aid pharmacy unless it's an emergency but I will continue to shop the store. I won't be intimidated by her and I feel she needs to lose her position if she can't treat everyone the same.
I shop at Rite Aid about twice a month. It is my pharmacy of choice because that they almost always have the greatest savings through their +UP program and they seem have better control of their inventory on the weekly sales items. Unfortunately, it has come to my attention that my transactions on at least 3 recent occasions have not been rung properly. The cashier on all of the receipts is the same and it is a very sweet, friendly, bubbly young lady who seems to have a handle on what she is doing but apparently doesn't.
One weekend in April I ran in to purchase a shampoo for my son. It was an expensive shampoo (about $10) and I added about 3 or 4 things like candy, gum, etc... She rang the items, I was busy fooling with my kids and I swiped my card and left. When I got to the car I realized that the total was only about $4 and she had forgotten to ring the shampoo even though it was in the bag. I took the shampoo back in, waited in line again and paid for it. She apologized and we left.
On May 30th, I went in to take advantage of an Arm & Hammer sale. Everything was Buy One, Get One Half Off and I had several manufacturer's coupons and some Rite Aid +UP coupons. She did OK with the coupons but she very badly rang the B1GH. I had 4 A&H Laundry Detergents, 2 A&H deodorants, and 2 A&H Toothpaste. She said the sale wouldn't ring automatically and she had to do it manually. Looking at the receipt today (I save them), I can see she did the laundry detergent just right, charged only the half price for both of the deodorants and rang me for 3 toothpastes instead of 2 and charged full price for 2.
Today I went in and did 2 transactions. One was to get a slew of +UP coupons to use on the second transaction. She did the first one perfectly and I earned $23 in coupons for the second one. On the second transaction, the coupons did not scan (they rarely do) and she entered them manually, forgetting to put in one for $5. I had to return to the store (14 miles) to get the $5 and now I notice that there is mystery item for $1 that says "Merchandise Taxable" that I have no idea about. I work from a list and I know exactly what I purchased and the $1 item is not accounted for.
The cashier is a doll and I hate to get her in any trouble but I spend a lot of time calculating these savings and it is a huge headache making an extra trip when they don't get it right. Of the last 10 receipts, hers are the only ones with issues. It isn't a huge amount of money but if I am clipping to save $3, what's the use when you take back $5? Not happy :(