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46 Reviews & Complaints


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Employee Complaint
Posted by Silentloki on 06/26/2008
MAINE -- To start off I am a current employee and I have to say this is one of the worst companies to work for. First of they have this survey that print on the receipts. These suck because that is the companies way of telling customer reactions. As an employee if myself or family or friends call that number I will be terminated. A nice way to say you are good enough to work here but you or anyone you know can't shop here. I was on vacation three states away, called that number from my cell phone. When I got back I received a written warning that if I did it again I would be fired. I also had the district manager tell me I was not to shop in his stores.

Now I myself am a store manager, what BS. Needless to say I am now looking for a new job.
     
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Posted by Anonymous on 2008-06-26:
If you're a store manager, you must be pulling in some decent money. Why would you risk that by calling a customer service survey number when you know your employment can be terminated for doing so? BTW, every retail company I know of forbids staff from calling those numbers under threat of dismissal.
Posted by Anonymous on 2008-06-27:
What a dog stupid policy. Gonna fire somebody for participating in a survey. Give me a break. You're doing the right thing looking for employment elsewhere.
Posted by TGT101 on 2008-06-27:
Employee's can not complete their own company's surveys, almost all companies have this policy.
Posted by babybear62005 on 2008-07-10:
That's crap. You were 3 states away and did a survey (for another store in the chain I'm assuming) and got written up for it??? You're still a customer. I don't work for Rite-Aid but do work for a pharmacy chain...we have those survey's as well. Everyone in my store has called those numbers before and have never gotten in trouble. That's absurd.
Posted by mustbcrazze on 2012-01-08:
rite aid is a very arrogant organization,very political and other things i can't say cause this site is probaly read by them
Posted by simplycrystal17 on 2013-03-02:
Check this one out.... How would ya like to be the ex employee that had while working knew that her/his boss did nothing but talk crap behind your back with other employees that was not only her friends but her employees. pretty sad when a manager stands around and gossips on a constant basis and gets away with it. have you ever had a boss at rite aid that is a loose cannon???? this is what i had to deal with... she was write up happy and what i mean by this she could not and still can't run a good store so she finds ways to write up employees for her own mess-ups in the store. she makes up her own rules along the way and the manager of human resources is to dumb to see this and because of this this store has lost a few goooood employees. very sad that they can not wake up and fire her butt.
Posted by WorkerBee on 2013-06-07:
Hate this company. Poor management from the leads all the way to the top. Play games and it is a game of popularity when it comes to promotions. They talk about integrity, but have none. Don't let them fool you. If you are disliked, you will be fired for something. Prorep is just a document to be used against you. Doesn't matter what you do, or how hard you work. Management plays a he said/she said game all the time. I see a revolving door with good workers leaving. Too much time is spent hiring instead of doing the right thing. Glad they have the money to keep this game up.
Posted by Bubs84 on 2013-07-01:
Absolutely awful place to work for. Gave me nothing but crap while I was pregnant (mind you I was a Brooks employee so I had been there about 11 years at the time). When I came back from leave I was demoted and put to 15 hours or less a week (was full time) because my schedule wasn't as open as before. No wonder everyone who has worked there has such awful things to say - they're all TRUE!!
Posted by my1972olds on 2013-07-14:
Not surprised at what happened to you. Most Rite Aids have so little payroll hours that unless you are available open-close 7 days a week, it's just about impossible to get any hours. At the store I manage, the manager on duty is the only front end employee on duty around 80% of the time. In our pharmacy, we only have 48 tech hours, so the pharmacist is the only person working 29 hours per week. With this few hours, they have to be delegated at specific times, and if you aren't available, then unfortunately the hours are given to someone else. I've managed stores for 6 different retailers and all of them are like that.
Posted by John Wilson on 2013-08-12:
I came to San Diego for vacations and i decided to purchase some items at Rite Aid when i heard this unprofessional Rite Aid associates ( Joseph and Mitch) laughing in the seasonal section. Meanwhile the cashiers are working hard those two associates are laughing and showing pictures to each other with there cell phone. I totally had a horrible experience because i couldn't find what i was looking for and having to encounter lazy associates is totally disappointed to me..
Posted by John Wilson on 2013-08-12:
All this happen in the Rite aid in Hillcrest. Sorry i don't know the address but is at Hillcrest..
Posted by reya on 2013-08-26:
When are we going to get a increase in pay I have bean working for this company for 7 years now and haven't got a increase in salary in 4 years I don't even make $10 an hour I need to start looking for another job single mom with 2 kids :(
Posted by DD197 on 2014-03-19:
I know of two employees that have committed several violations of Rite Aid policy. One of them is a store manager, she has actually handed me discarded receipts to take these surveys. Now that I work for Rite Aid I'm really stuck because I know of all the violations these two people have done over the course of 3 years.
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Employees May Be Rude For A Reason
Posted by Keliheja on 01/30/2011
SALISBURY, MARYLAND -- These employees may be rude for a reason..it's how they're treated by the company. I have a relative that has worked for Rite Aid for years. Unless you're a store manager, you're screwed. They continually treat their employees like slaves. They cut hours on purpose so they lose their insurance. They don't post their schedules until the last minute, so there's no way you can schedule a dr's appt or anything else. They are now cutting their elderly employees hours down to 15 a week so they lose their benefits and their health insurance, the thing they need the most. My Mother is 72 years old and only works to keep her health insurance. My Father just passed away and now they're pulling the rug out from under her. This is what you get after 25 years of service. You are just a body, not a person in their eyes. My Mother can no longer drive and since my Dad passed, they've scheduled her to work every evening shift, so a good portion of her paycheck now goes to a taxi service.

None of my family, including extended family, will ever walk into a Rite Aid again. They make me sick the way they treat these employees. The bottom line is the almighty dollar, they don't care about you. I hear now that they're considering cutting everyone's hours and hiring more people just so they can get rid of the benefits. I hope they go bankrupt...it would serve them right. Their stores aren't even that nice compared to other drug stores. They probably won't even be surprised when the attorney contact them.

It appears they have many lawsuits. What they've done to a couple of these women is illegal. I hope they Win big, at least big enough to keep paying for health insurance.
     
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Posted by Skye on 2011-01-30:
No matter how badly a company may treat it's employee's, and let's face it, it happens in all companies, it is still NO reason to take it out on the customer's.

After all, without customer's, where would Rite Aid be???
Posted by Ytropious on 2011-01-30:
I'm confused, your mother is 72 and still working there? Don't they get medicare? Is working for a private insurance really worth it? I would have retired by now and called it a day. 15 hours is plenty considering I don't even get that at my retail job!
Posted by Anonymous on 2011-01-30:
Ytrop, she may not qualify for Medicare if she hasn't worked enough hours
Posted by Ytropious on 2011-01-30:
Thanks, I have no idea how that whole thing works with retirement and social security and medicare. OP says she worked there 25 years. I would assume that's enough to cover?
Posted by PepperElf on 2011-01-30:
depends on the place of employee.

Twenty years is long enough to retire from the military. However other civilian jobs may require more time... for example Dad worked forty-six years at his job before retiring.


However as for "rude employees"... I find that most employees are not rude to me. Why? Because I'm not rude to them. Too many people out there think "employe" means "personal servant / whipping post" and then they wonder why they aren't treated like royalty.
Posted by Nohandle on 2011-01-30:
With respect, you mom is 72..is that correct? It's my understanding anyone choosing to work after the age of 70 is not penalized as far as SS and Medicare. NORMALLY after age 65 an employer cannot offer health insurance on his plan. Are you speaking of the employer reimbursing your mom for what is deducted from her SS check?

Your mom can draw on your recently deceased dad's SS instead of her own. That might suit her situation better.
Posted by danny54 on 2011-01-30:
The OP didn't say if her mother was on Medicare or not. Being someone who is on Medicare, I can tell you it's ok, but not like the insurance I was used to when I worked. Take prescription drug coverage. Once you hit a certain level, and I think that's $2800, you have to pay full price for your meds. Kicker is, they figure not only what they pay as their part of your med coverage, but what your copay is as well. So, I not only pay my copay when I get the med, it also is added into the running total towards the infamous donut hole.

I can see why 15 hours a week may not help the OP's mother much.
Posted by leet60 on 2011-02-01:
Reduction in hours in order to not pay benefits, hiring more part time personnel to avoid paying benefits - all of these are standard retail practices throughout the country. The bottom line is that the retailer is interested in just that "the bottom line".

When many Americans jumped on the "anti union" bandwagon a decade or so ago they essentially caused these practices to come into effect.
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Poor Customer Service
Posted by Ms.J-B on 03/03/2009
PITTSBURGH, PENNSYLVANIA -- I switched from Sam’s Club Pharmacy to Rite Aid Pharmacy in September 2008. Most of my visits to the pharmacy have been pleasant; however, today’s visit was much different. I went to the Rite Aid Pharmacy (store# 04682) around 6 PM. When I arrived, there was no one waiting in line. The store’s pharmacist on duty and the pharmacist that served me was Ms. Q and Ms. Q was very rude for no apparent reason. I took my new prescription to be filled along with my other two monthly prescriptions. I asked Ms. Q how much the co-pay for the Flu medication was because my Doctor told me that most insurance companies do not cover this medication and if it was too expensive, I would not be able to pay for it so there would be no need to fill it. Ms. Q told me that she would have to fill the prescription first, in order to tell me what my co-pay would be. She then proceeded to tell me in a very rude tone, that the store was out of the medicine anyway so it really did not matter.

When I explained that, Ms. Q should not just fill the prescription, as I may not be able to afford the co-pay as I do not know what it is, Ms. Q proceeded to slam the prescription paper on the front counter. Needless to say, I will be switching all of my prescriptions to another pharmacy. I do not have to have my prescriptions filled by Rite Aid, I just chose to and I am very disappointed with Ms. Q’s customer service. I expected the pharmacist to have been a little more compassionate, helpful, and respectful but most of all...professional. With the economy being in bad shape and people do not have much money to spend, you would think that companies would try to keep their loyal customers opposed to purposely-driving customers away.

I understand that employees are overworked and underpaid but so am I (that is everyone's story)but it doesn't have to affect how you treat other people...how you treat others is a reflection of your own personal moral character.
     
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Posted by BokiBean on 2009-03-03:
Sorry you were treated like this. Try Walgreen's, I like our's.
Posted by mossmanD on 2009-04-06:
I understand that the pharmacist may have been rougher than necessary, but as a pharmacy technician, I understand where they are coming from. We do not have infinite knowledge of insurance copays, so we do have to fill prescriptions in order to know how much they are. Also working in a pharmacy I have learned how severely one sided stories can be, so your credibility with me is very low.
Posted by hardsun1 on 2013-12-15:
mossmanD, you exhibit the attitude that demonstrates the main problem with customer service in today's society. Smug and arrogant. You wouldn't last in my store.
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Made Promises Of Free Photos With Online Account But Never Fulfilled
Posted by Mnkkreider on 04/16/2014
LANCASTER, PENNSYLVANIA -- I saw a promotion for 50 free prints with activation of online account. I took the time to set up the account, but never received free prints in my shopping cart. I spent 4 hours the next morning speaking and online chatting with several people from customer service and photo departments only to be told that they see it in my account on their end and that it must be a server error on my end. (Never had problems before!) Seems AWFUL convenient! They can't just tell a customer the promo code or send a coupon via snail mail. They don't even want to fulfill their promise! What a SCAM!
     
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Tired Of Being Ripped Off
Posted by BLHENSLEY1962 on 02/02/2014
ASHLAND, KENTUCKY -- I do not know why I keep going into rite aid, every time I do I get ripped off. Something needs to be done with such horrible management and brought to their attention they act like they could careless. When you purchase an item and there is a price under that item that is the amount you should pay for, then when you check out it rings a higher price as usual. Their prices are so ridiculously high and on top of that they know they are ripping people off. Will never be in this store again but something needs to be done.
     
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Quick Response, Action Taken By District Manger: Thank You Sir!
Posted by Christyhensley48 on 12/13/2013
BARBOURVILLE, KENTUCKY -- I placed a complaint about the awful experience I had at Rite Aid in Barbourville Tues Dec. 10. I was happy to receive a call from the District Manager. He was professional, courteous, and kind in apologizing for this incident. I want to thank him for making me feel like I matter as a customer. Also, I hope this incident may educate people on suboxone. There are many elderly, disabled, and addicted people trying to fix there lives from the misery of taking opiates a little too long. If anyone has ever seen a person in full withdrawal they would understand. Many people are against it, but it works and people are able to function without diarrhea, vomiting, sweats, heart racing, insomnia, bone aches, muscle spasms, jerks etc that happens to you when you stop taking your medicine daily. I have enough life experience to know and I can tell you being judged when you are trying to improve makes you very angry. I needed to hear an apology from someone and I know he took me seriously instead of dismissing me like the store employee did. Thank you Sir, I am sorry I couldn't hear your name that well due to my cell signal when we talked but, you did your job perfectly.
     
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Disdain, Arrogance, Judged, Embarrassed--Will Never Go Back
Posted by Christyhensley48 on 12/11/2013
BARBOURVILLE, KENTUCKY -- I want to say I am a manager myself dealing with public daily in the hotel industry. I am educated as well. I went to Rite Aid to pick up my prescription. I had just left the doctors office where my medicine was counted and the number of days needed was called in. I went to pick it up and was told give us 20 min. I did so. I went to pick up window they said my insurance said they would not cover it until Sunday and I could get it Monday 16. I said no ma'am I just came I have one day left. The pharmacist (a female 30+ on shorter side medium length auburn brown hair pulled back in pony tail) told me I had 25 days worth. I said no ma'am I just came from my Dr they count my medicine it is policy I am out tomorrow. She said you need to go home count. I realized she had judged me by the type of medicine I was prescribed so I went back to the Dr office made sure again my prescription was for 12-10-13 and for 2.5 per day.

I returned to pharmacy where I asked if she could check it. She said nothing she could do. I brought a coupon my Dr office gave me another employee tried to use ( tall blonde hair northern accent I seen her before several times) this employee very nice. However they would not let me without buying so much. I tried to get the original lady to look at my chart to see she refused talked to me with disdain. I had to drive 20 miles home to call well care + my Dr. They called the pharmacy and somehow my med had been put in computer by Rite Aid wrong # of days and wrong dose.

After Wellcare fixed the issue I had to drive all the way back to town 20 miles both ways to get my prescription. I was treated like I done something wrong. I left very hurt, and embarrassed at the complete lack of respect for another human displayed toward me. It ruined my whole day. On top of all that I was shorted 2 strips of medicine. When I called I was told I couldn't count they were right. Her voice and attitude was unprofessional, pathetic, and condescending. I had cancer and was prescribed strong pain med for years and that is why I take Suboxone now. I feel like I need to explain myself to the employees at Rite Aid in Barbourvill because of 1 ignorant lady. She could have just looked at my prescription instead of dismissing me as an addict. I was told by Wellcare the pharmacist said "oh if I known that was the problem I could have fixed it. " I lost my day off to running to town and calling govt agencies unnecessarily. To still be shorted. I am not making and extra trip up there to be treated that way again. I did nothing to provoke this on myself.

I would think that Rite Aid would have professionalism to deal with public better than this. Even though it was 1 employee I will be taking my business, along with my families elsewhere.
     
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Posted by christyhensley48 on 2013-12-11:
It is a shame this experience ruined my whole day, lost rite aid a customer, and all because 1 educated professional has no life experience or compassion for people having to go to doctor on their day off. Do not go there if u have any self worth.
Posted by christyhensley48 on 2013-12-13:
I must say I was contacted by a professional district manager from rite aid who apologized for the treatment I recieved. This gentlemen had reviewed what occured and pointed out to me I had even went to verify my medicine which rite aid should have done for me, and came back to store again where still I recieved no help, and all they had to do was review my dosage but would not. The District Manager was prompt on returing my call and listened to me explain my comment. He was very sincere, and told me it would not happen again. I will think about going back but I will ask for the pharmacist if I ever fill anything there again. I also was made aware the pharmacist was not there. The person I dealt with was a tech. I am still not over the way I was made to feel on Tuesday, Dec. 10, 2013. I just wanted people to know Rite Aid did contact me about this.
Posted by hardsun1 on 2013-12-14:
This is a sad thing that happens more and more. The standard of quality of people in the job market continues to decline due to lower intelligence and poor work ethic. It is a shame. I hope these people got fired but I doubt it. Customer service has been lost to profit margin.
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Rudest Pharmacy I Have Ever Been To...
Posted by Tattoochick74 on 12/08/2013
GOOSE CREEK, SOUTH CAROLINA -- My nightmare encounter started when I walked up to the counter to give my prescription to the associate and she, in terrible broken English, just looked at me with the most disgusted look and said "just hold on...." and walked away. Strike #1.

Once the associate returned she looked at my order, hit some keys on her computer and after having to apologize for making her repeat it three plus times because it was evident English was her second language, she tells me in no certain way "we no have enough" and literally handed me my script back and walked off. Strike #2.

I proceeded to wait till she walked back over to the counter, trying hard to remember I am a mother standing there setting an example for my children who were with me at the time, asked if she could please check the other local Rite Aid pharmacies to see if they had enough in stock because I needed it filled that day. I want to add I know from being a loyal platinum customer that this is easily done by simply checking something in the computer, if I thought she had to physically call each one I would never impose on her to do that because she does have other customers to wait on other than me. After asking about the other stores she said to me, puzzled look and pointing at her chest, "you want me check other store, we no do that but you welcome call them you self" and again walked away. Strike #3 I'm out.

I would have asked for the pharmacist and or manager at that moment but in my opinion I shouldn't have to, not to mention that employee set the tone of that days interaction and it could not recover. I drove across town to my old Rite Aid store I've used for years with no issue. I just built a $300,000 home just 5 minutes from that store I just poorly reviewed and it irritates me because I now feel I have to spend an extra hour of my time to go across town to get good treatment. Just an FYI, the next week my husband went to fill his script and was told by the same pharmacy that the dosing instructions weren't "clear enough" for them because the Dr wrote "use as needed" and handed it back and the pharmacist walked off with a "sorry, call your Dr to get it corrected" and the employee if front of him at the register, literally looked around him and asked the gentleman behind him if she could help "next in line".

I did later take his to our old Rite Aid and the pharmacist immediately explained the issue with a smile and an apology and called the Dr's office for us, cleared the issue, and had it filled for me in 30 minutes flat. I did use this location I poorly reviewed a couple more times due to sheer convenience and had a problem every single time and it was handled rudely every single time as well. I have been a customer service manager for 15 plus years and this is NOT how you treat people you hope to keep as recurring customers. I hope to be completely transferred over to another pharmacy and a happy customer again. Your loss Rite Aid.
     
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Poorest of Poor Selection of Detergents / Softeners
Posted by Bena8040 on 11/12/2013
BROOKLYN, NEW YORK -- The selection of laundry detergents and softeners and the amount of those that are available are so poor that one would think it's not a busy Brooklyn corner but a mom-n-pop store in a dying town far away from a remote road. Not just on one visit but very frequently. I asked the cashier and she just shrugged "that's all we have." Shame on you, Rite Aid. How reliable is a company that doesn't take advantage of the absence of a Walgreen's of a CVS nearby?
     
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Receiving Robo-Calls From Rite Aid
Posted by Llaitner on 10/26/2013
ASHLAND, OREGON -- This morning I got a robo-call promoting the Rite Aid Pharmacy, particularly flu shots and other products for seniors. Usually robo-calls come from anonymous credit card companies. It is exceptionally rare to get one from a company you even know. Apparently they got my phone number from the stores "wellness card" application. I don't think I ever gave them permission to call me at home with spammy robo-calls.

Their robo-call makes me way less likely to enter their store again.
     
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