ONLINE -- I placed an order online and paid for the overnight shipping on 12/1/2016. I called the shipping address to see if the order arrived and they said, "No, nothing came?" I am like, "How? It's been 3 days." Well there was one item that FedEx said they could not do overnight, I am thinking, "Why the heck did nobody call regarding the order because all my info was on the order and in my profile?" I was told that they would just hold the order. Well based on what the order all was, it was all for someone sick, by the time the order would have shipped, the person needing what was in the order would have not needed it, plus I assume overnight means the next day. Right???
MARIPOSA, CALIFORNIA -- Patrons of Rite Aid, Mariposa, CA probably don't frequent the internet, but the store deserves public kudos. Mariposa is a touristy town with deep, rural roots, so when Rite Aid opened it was great for residents far from major city shopping. Had a terrible experience at register, however, with a nasty woman who treated me terribly because I questioned her competency with a wellness receipt. Though older, and a supervisor, she was very nasty. The manager smoothed things over expertly, explaining details of the receipt, and apologizing for any unpleasantness. The supervisor's rudeness was unexpected and uncomfortable. Despite the need, I didn't want to go back; EVER!
Then, an acquaintance in a neighboring town revealed that Mariposa Rite Aid is the busiest store (in the chain) in the district, a commendable (and likely invisible) statistic customers don't consider. Maybe the supervisor was just overwhelmed that day, and I needed to show more patience. Mariposa is fortunate to have Rite Aid and Rite Aid employees endeavoring to give their best within an often challenging and isolated environment. Great store offering unexpected personal touches to customers' shopping experience -- a thing often rare within busy, urban settings. Thanks Rite Aid!
PITTSFIELD, MAINE -- I love walking and being greeted with a smile and friendly attitude from everyone (Morgan, Kathy, Michelle, Priscilla, Kathy, Jerry, Jen,). I love picking my prescriptions up at the pharmacy and seeing all friendly smiles from the Pharmacy. (DJ, Tania, Tammy, Angela, Erin, Melissa, Anne, Kerma.) So happy to shop in such a clean and organized store. Kudos!! To a great job all around!
CHINO, CALIFORNIA -- Every 75 percent off sale day, they do not put items on the shelf just the stickers. The few items that are on the shelf do not ring up as sale item. Then, the clerk leaves the register, goes to the shelf (happened to me three times in one sale) and announces the item must have been on the wrong shelf, and is not part of the 75 percent off sale. (Geesh!) I walked away from a $50 sale. I will do this each time that the sales have been proven to be a bait and switch tactic!
JOHNSTOWN, PENNSYLVANIA -- I'm just fed up with going to Rite Aide, thinking that their sale prices are good, only to find that I can get the same thing for LESS at Wal-mart, Family Dollar or Dollar General. I've had to take items back because I found it cheaper elsewhere. I'm just sick of being ripped of. And yeah, I've learned NOT to go to Rite Aid even if it IS just three blocks from my apartment.
IRVINGTON, NEW JERSEY -- Main complaint: Corporate asks too much from store employees esp store and assistant managers - focused only on the bottom line. I was hired mid January 2014 and was horrified to discover the conditions of their facility, break room (located right beside the women's restroom), overall store cleanliness. I am lucky I live across the street - was able to use my own bathroom until one of my managers asked why I can't use the store's. I blatantly said it was filthy! I was somehow "forced" to use their facility but have been really forced to clean it before I can use it.
I mentioned it during an employee survey. 2 weeks later, we got a toilet seat replacement that does not really match. I can't seem to fathom how my co-workers managed to use it because it was horrendously filthy and stinky. Then the sink was out of commission for about a month, and recently had a new toilet seat that finally matches! Yippee! Being a pharmacy and "little grocery," I've been surprised how filthy the registers and everything around it was. Corporate does not even provide the store with appropriate cleaning supplies to the point that I HAD to buy the toilet brush AND glass cleaner.
Worse, computer cleaning supplies have NEVER been in the budget AT ALL! I have been constantly cleaning the counters, registers, SigCap equipment and it's pen, phone, scanners, even vacuum the foyer and rugs by the registers. I can't imagine how long the dirt under the registers have been there. I always come home with filthy shirts and pants after having to deal with shelves whether it be behind the register or around the store.
Another point I want to take into account is SECURITY. We are and have been overcome with too much shoplifting. Not much help if we do not have any security guard in the morning with just the manager and a cashier working too! We both have our regular tasks, which I must say is overwhelming, literally an understatement, and be on the lookout for thieves and deal with them too.
Third point is our so-called break room with only a wall that separates it from the women's restroom, which is not weather-friendly - freezing in winter and steaming during the summer, not to mention, unsanitary surroundings. Thinking that Rite Aid is a multi-million company, everyone will assume they hire a cleaning service. No sirreee! We are left to clean the store ourselves, as if cutting down on employee budget is not enough! We have to fend off doing EVERYTHING ourselves AT minimum pay!
Fourth point: A leak in the roof, caused by refrigeration issues was not dealt with for at least 3 months, hence, gnats, mosquitoes and other flying insects were present for about the same length. BIG BLOW! Am in my late 40s, somewhat suffering from hot flashes, had to endure working at a temperature over 80 degrees for 7 hours despite an electric fan beside me! Not to mention the nudging of my manager to move faster, which I don't blame him for it.
Corporate is CLUELESS as to actual store operations despite short and seldom visits from the district manager and loss prevention, yet has the nerve to continually push EVERYONE to the limit at the company's expense. I enjoy working at the store as it's beginning to focus on teamwork, efficiency and productivity. CORPORATE, who should be an ally, has constantly been undermining the store's supposedly success. Seems like they would rather close the store than assist us towards growth and improvement! Store #01998. Photos to follow.....
TIGARD, OREGON -- The cashiers have got to be the worst I have ever had to deal with. I have to shop there as they carry a few products that I need that another store does not carry and they are close to home. There is this one cashier who is old, rude, just awful and another that works with her that is just as rude. And they are always there! I don't know if they just hate me or what.
The pharmacy is just as bad. I tried to get a refill on a pain med and they screamed at me, that it was a day early! They treated me like I was a foaming at the mouth drug addict. I was not in the mood and said that it was okay, "I still had 10 **!" And changed to Target. Been there 3 years now.
NEW YORK, NEW YORK -- Rite Aid has recently adopted a policy where you cannot purchase beer without identification. I recently stopped by the Rite Aid on Grand Street on the Lower East Side of Manhattan and despite the fact that I am fifty years old and my brother is seventy-nine years of age, we were unable to purchase beer because we were not carrying identification. Where does discretion come into the equation or common sense? The laws are designed to prevent underage drinking; not to prevent middle and mature men from purchasing beer.
I guess what really is appalling is the fact that I have purchase beer on numerous occasions at the location and have shown my identification to that very cashier at least four different occasions over the past week. I served our country and cannot purchase beer at 50? It is obvious to me that this policy is not very consumer friendly to those above forty. The fact that the employees cannot use common sense speaks volumes of upper management's confidence of their employees.
LANCASTER, PENNSYLVANIA -- I saw a promotion for 50 free prints with activation of online account. I took the time to set up the account, but never received free prints in my shopping cart. I spent 4 hours the next morning speaking and online chatting with several people from customer service and photo departments only to be told that they see it in my account on their end and that it must be a server error on my end. (Never had problems before!) Seems AWFUL convenient! They can't just tell a customer the promo code or send a coupon via snail mail. They don't even want to fulfill their promise! What a SCAM!
ASHLAND, KENTUCKY -- I do not know why I keep going into Rite Aid. Every time I do, I get ripped off. Something needs to be done with such horrible management and brought to their attention they act like they could careless. When you purchase an item and there is a price under that item, that is the amount you should pay for. Then when you check out, it rings a higher price as usual. Their prices are so ridiculously high and on top of that, they know they are ripping people off. Will never be in this store again but something needs to be done.