IRVINE, CALIFORNIA -- I dropped off a roll of 35 mm Fuji brand ISO 400 color film (that has been successfully developed by both Target and Walmart) at the 1-hour photo area; and when I came by to pick it up, I found out that my film had been completely ruined. It was CLEAR and nothing came out. The clerk who assisted me told me that I had given them some special clear color film that could only be developed at studios, which is not true because both Target and Walmart have successfully developed this film for me before.
The clerk then mentioned that I should purchase some 'normal' 35 mm color film, and just handed me back the ruined film with my order bag and did not offer any reimbursement for my ruined film. I was angry so I told her that someone should have told me that they would not take the type of film I had brought because the photos in it were very important to me, or maybe they could have put some warning label somewhere. The clerk told me to "look at the instructions" on the order form.
The order form has no instructions on what brands of 35 mm color film it can accept. It has box selections for the film sizes: 35mm, APS, or other, and then another selection area for type: color prints, slides, or BW, and then a selection are for the number of exposures. And then the selection area for what type of prints I wished to get. There is a box for me to write "Special Instructions," however, since I had successfully developed this type of film at both Walmart and Target without needing to note down any special instructions, I figured that I would not need to write anything down.
WEST ISLIP, NEW YORK -- Don't use Rite Aid for any photo processing. Not only are they rude and unhelpful, but they are extremely lazy and stupid. The company charges your credit card right away and then doesn't care if they lost your order. 1st they tell my wife that it must not be their store and then that it must be that it was ordered for multi-day delivery. When they are proven wrong by being shown the confirmation email, they say they don't have internet access and that she needs to go home and print it out. WTF is the difference! Do yourself a favor and go to CVS. Oh and BTW, their 25% off coupon code didn't work either.
Note the 1-hour services that are available. Note what's available right away (prints in minutes). Note that 5x7 and 8x10 are not one hour. Note the digital services available and the time length for processing - do it yourself through the machine they have and receive 4x6 glossy prints only. You save it to a CD up to 512 MB or 120 small images. Anything else is 24-hr service.
We only 35 mm film we process IA C-41. If your pictures are looking washed out, you underexposed the negatives when you took the picture. Look at the developed negative and you'll see there's hardly any image there. One can't create an image from nothing, lol. If your pictures are really dark and shadowed, then you overexposed the negatives when you took the picture. Chances are that its so dark that when the photo technician tried to lighten it to bring out the face, it looks faded. But that's the best anyone can do, trust me.
Faces in the pictures looking yellow? That's usually caused by the lighting you used when you took the picture. Try not to use fluorescent lighting, and avoid casting shadows for your best shots! See ya round the photo lab, say, in an hour folks!
SPRINGVILLE, NEW YORK -- Last year in May I took pictures of my son's first communion using an instant camera. I rushed them to the Springville, NY Rite Aid afterwards for the one-hour processing. When I returned, I was scolded by the woman behind the counter. She told me that my camera was dirty and that she was afraid that I contaminated the whole tank. I was embarrassed as there were other customers listening. I paid for the few defective pictures that came out, but none included my mother-in-law. She died two days later without us ever getting to see her happiness at her last family event. I feel that in this case, insult was added to injury.
To help keep me as a potential future customer, I would like the following: coupon or gift certificate to reestablish goodwill. At the very least I would like a response from your company regarding this incident. Thank you for your time.