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Rite Aid Consumer Reviews - Page 3

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Very Disappointed
By -

By August 2010 I made a request of a rebate for Glam Camp, supposedly for a bag with different beauty samples, my status says SCR Glam Camp Bag WAS MAILED ON 09/20/10. However I never received anything, I contact the customer service, but the only answer I got was: "your status says the bag was already mailed and we do not have more bags in stock".

I really felt stolen, disappointed, deluded because I trust them. I think it was not the value of the article, it was the action of NO responsibility, respect and just receive a poor answer of "we are out of stock". I wish people can read my review and know is not 100% secure to buy articles in this store and receive the rebate they promise to you at RITE AID. I just happened to me!

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Ripoff at 30534
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DAWSONVILLE, GEORGIA -- RUDE MANAGER at 30534 - Tonight I visited Rite Aid for a usual shopping trip. I made my purchase and did not notice until I drove home the cashier had not scanned one of my 3.00 +rewards. I had to go back to the store (16.5 miles round trip) going back to take care of the problem. The cashier handled the problem in a professional manner. He called the manager to the front. They found both my +reward I had used in the drawer. They could not get the one missed to scan.

The manager was rude and told us "I don't have time to mess with this." He went and picked up a sales paper and ripped a coupon out and told the cashier to scan it. Then he walked off. He never apologized for my inconvenience. He just walked off like I was a problem. I find this unacceptable as a store. My previous trip I did not get all my +rewards. You really need to pay close attention when you shop at RITE AID.

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Gestapo?
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EL CAJON, CALIFORNIA -- I purchased a can of coffee from the store located in El Cajon, Ca. I got a text on my phone stating that someone else had picked up the product so I went back in the store to return the product without ever starting my car. The cashier had no idea how to do a return so she received explanation from the current head person of the shift. She told me she can only provide me with a "gift card" in the amount owed, that this was their "policy".

I requested this policy in writing from either her or the current manager and neither of them could comply stating, "we don't have it in writing, you have to call EBT to get the funds back on the card. In the meantime all we can do is furnish you with this gift card".

So, Rite Aid has $10.49 of mine through EBT and cannot provide me anything in writing which states this as their actual policy, only hearsay. This violates so many consumer rights - it's ridiculous. In any case the policy must be written and posted in a conspicuous place to the consumer and this has not been done. I am contacting attorneys in an attempt to sue them or get them fined and force them to have an actual policy regarding these types of transactions.

They were also unable to provide me with a phone number to the store other than that which connects to the pharmacy. HORRIBLE!!! I have just emailed Rite Aid via their website and am hoping to get a response from an attorney first.

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Ignorant employee
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POTTSVILLE-MINERSVILLE HIGHWAY, PENNSYLVANIA -- I recently shopped Rite Aid store Kings Village Plaza in Minersville, PA on 6/8/10 and can't believe how ignorant the cashier was. I was buying paper towels and needed to look for something in my purse and told the lady behind me she can go ahead and the ignorant cashier rolled her eye and said they were closing.

The lady I let go in front of me said "yeah in 15 minutes right?" The ignorant cashier said "yeah actually at 10" of because they had to do the drawer and such. So at 8:45 this ignorant cashier rolled her eyes and made a comment about closing when the lady I let in front of me and I and most likely more customers had plenty of time to check out. I will be reporting this to a manager of Rite Aid.

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Where's the Cheese?
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SAN DIEGO, CALIFORNIA -- The local Rite Aid in Carmel Mountain Ranch in San Diego seems to be designed with the company, not the customer, in mind. It is laid out in a maze with no direct paths to the back of the store (or back to the registers) so that customers are forced to meander through the aisles and walk further than necessary to get to the items they wish to purchase. (Assuming the store has them!) This layout presumably is designed to stimulate impulse purchases but its main effect, on me at least, is to irritate me every time I go into the store.

Also, when several people are waiting in line to check out, the store is slow to open additional checkout lines, even when other clerks are visibly present. When a business practice bothers a customer enough that he or she will take the time to write about their frustrations with it in a site like this, they are doing something wrong, very well.

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Thieves Working for Rite Aid
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I am a former regular customer at the Rite Aid store as of 2 weeks ago. I had purchased many items on March 16th, preparing myself for a future earthquake. That purchase came out to be $120.00 which I had made and signed for. That same day, another transaction was made without my authorization for $670.80. Another charge was made 2 days later for the same exact amount $670.80. I was not aware of these transactions. I had got paid March 19th and when I looked at my balance I was -$1300.00. I called my bank which they had informed me of those charges to my account on those dates.

Also my card was tried 4 times to go through but only went through 2 times. I made a report to the police which is credit card fraud, since I had my card with me they had explained to me that more than likely they had made a copy of my card number. I only shop at one Rite Aid which is located on live oak ave and santa anita ave in temple city, and as far as this goes I would extremely recommend for no one to use their credit/debit card at any of the Rite Aid stores. I'm still suffering from my lose of money and in these times, which makes it that much harder.

I'm angry at a major store such as Rite Aid for not being able to monitor and control their employees. My advice is to not even step a foot in that store, and if you decide you have to I would only use cash!!!

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How Many Cards Do I Have to Get?
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I have never been to a store that is always getting new "bonus" cards. They have the Rx card, a senior card, the rewards card, and now a wellness card?! I am all about saving money but why not just give me the sale price without me having to dig through all my cards and trying to remember which phone number goes to which card?

The sales are just getting confusing now. Some are only mail-in rebates, some are in-ad coupon sales, some are bonus card only sales, and some are just normal sales. I do not want to have to read every little tag that is on the shelf to figure which is which. It is all in small print which is not easy for older folks to read. Then when I get to the register, I feel like I am being interviewed, "Did you find this? Do you have that? I can look you up by your phone number?" Whatever happened to "Hi, how are you doing today?" Why do I need to give out all this personal information just to get a sale?

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Cannot Purchase Phone Card With Credit Card
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CLEVELAND, OHIO -- Yesterday I went into the Rite Aid store on West 117th Street in Cleveland, OH to purchase a phone card. The 650 minute phone card was on sale for $14.99, regularly $29.99. When I went to pay, I slid my credit card in the slot on the terminal in front of the register. Then the cashier asked me to slide the card again. It asked for a PIN. The card did not have a PIN because it is a credit card. I had to pay for the phone card with my debit card because Rite Aid does not allow credit cards to be used for the purchase of prepaid phone cards.

Good thing, because it would mean $16.15 less on my MasterCard bill, but I do find it unusual that I couldn't use a credit card to buy a phone card at Rite Aid. I have purchased prepaid phone cards from other retailers before using a credit card... This is the first time I had a problem with using a credit card to buy a phone card. I had the credit available, but my concern is, because I had to enter the PIN from my debit card to complete the phone card transaction, if MCI (who issues cards for Rite Aid) would end up debiting my debit card when the minutes run out on this phone card.

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Bad Polices for everyone
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ADEL, GEORGIA -- I have recently found out that the first come first service rule does not apply at Rite Aid Pharmacy's. If you drop off your RX, you don't get your medicine filled first. If you bring in your RX and sit and wait for them to fill it, you get served first. So, If you drop off your medicine and they told you it will take an hour you leave, you may not get it within that hour if someone else comes in after you do and sits there. Also, Rite Aid will recognize their techs only if they went to school and get certified. Someone that has worked as a tech for 5+ years and have more on the job training but not certified is not recognized.

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Racist Remarks
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HIGHLAND PARK, NEW JERSEY -- Until recently, I used to think the customer service at Rite Aid was excellent. A few months ago, I was in line at Rite Aid when I heard a cashier make a racial remark to one of her fellow employees. The cashier asked one of her co-workers a questions and I'm guessing this person didn't hear her. The cashier's next remark was, "do you want me to speak Chinese?" I don't believe she was speaking Chinese, but her next replies were an imitation of the Chinese language.

I thought the person she was speaking to would have brought it to management and she would have been fired for her remarks. From a recent visit to this Rite Aid, unfortunately, she was not fired or it was not brought to management. If anyone visits this Rite Aid, let's set this person straight for her remarks. From her appearance, she is of middle eastern decent and works as a cashier. She does not work behind the pharmacy.

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Rite Aid Rating:
Star Star Empty star Empty star Empty star
1.9 out of 5, based on 15 ratings and
42 reviews & complaints.
Contact Information:
Rite Aid
30 Hunter Lane
Camp Hill, PA 17011
1-800-748-3243 (ph)
www.riteaid.com
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