Rite Aid - Page 3

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1.8 out of 5, based on 20 ratings and
50 reviews & complaints.

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Bait & Switch Tactics
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Rating: 4/51

PORTLAND, OREGON -- Walked into the SE 39th & Division Rite Aid store where I bought several items allegedly on sale. One item was on display at the front and center of an aisle: Rite Aid brand allergy and pain relief medications / $1.00 so I selected the ibuprofen and went to the cashier where I paid for it, along with two other one-dollar items I selected.

Admittedly, I wasn't paying much attention and in retrospect I distinctly remember the cashier telling me that the total came to $6 and some odd cents. But it din't register with me because for one thing, I had a splitting headache, plus my cell phone rang... Whatever. I handed the cashier a twenty-dollar bill and he did give me the correct change for a 6 dollar some odd cent expenditure.

Just outside the door, I ripped open the ibuprofen, swallowed 3 of them and then just as I was stuffing my change in my pocket, I realized that the total I paid was more than I knew it should be. Later the cashier told me, and I verified by sight, that the front and center display of on sale meds also contained packages of higher priced ibuprofen mixed in with the sale items. I think it was a deliberate bait & switch tactic which I bet tricks enough of Rite Aid's customers to make it worthwhile.

No, they would not accept the item back in exchange for the one I wanted but instead told me that I shouldn't have been so stupid. True, I'm not the brightest rock in the river, but all the other stores where I spend my money - paltry as my funds may be - are a lot more accommodating than Rite Aid.

     
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Rite Aid Management
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NORTH CAROLINA -- I worked at a Rite Aid near Asheville, NC. The manager was the worst I ever had. Actually, a micro-manager. As a grown adult, he had me stand in front of the door when I wasn't busy with customers, and greet people and had me say this stupid greeting. I had one customer say: "This isn't Walmart, it's a drugstore." Oh really, then tell that to my manager. He had this dumb memo from corporate asking all employees to do this welcome greeting to every customer. They are the worst company to work for.

Miss Vice Pres CEO came in there one day when we weren't busy and I had already dusted counters, swept, cleaned the glass windows and organized the front, so per my manager's orders, I was standing up front waiting for customers to greet. Well, she comes in there, and not ever having met her before, she says to me: "Geez, I wish I could just stand there and get paid for it." I told her my manager wanted me to stand at the front and greet customers. She told my manager, "Why is she just standing there? Give her something to do."

She never said anything else to me, let alone look at me the whole time she was there. You are never thanked or appreciated for anything you do at that store. They only comment on what you need to do or could have done even though you are doing your best, while keeping your eye on the register till a customer comes up, especially when you are the only front end employee and cashier in the whole store. I am glad I quit there. The pharmacists were rude to me as well.

     
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Rite Aid - Horrendous Experience!
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BROOKLYN, NEW YORK -- So disappointed with the Rite Aid at 6201 4th Ave Brooklyn NY. Rite Aid is definitely my favorite drugstore but I can never ever go back to this one because of the outrageous security setup at this place. The moment you walk in, you're automatically greeted by a security personnel with no uniform just standing at the door where the cameras are stored. That isn't even it. I was browsing through the cosmetic aisle which is only two aisles in the whole store. If you're a makeup fanatic, you cannot help but to pick up a lipstick and look at the color (and to try hard to look inside the tube for a more accurate coloring of it, it just can't be helped.)

Hence you keep up anything that catches at your eye and look at it, look at the same of it, etc. I was here looking for a limited edition nail polish. Of course you walk around looking for it and picking up bottles that are somewhat that color hoping you can find it. I walked through the two aisles couldn't find it and as I leaving the "so-call security guy" stopped it and accuse me of stealing a lipstick. He kept demanding where I put it. How is that possible, I walked through two aisles constantly picking up and looking at things to remember where I EXACTLY put each thing back.

I couldn't remember which one he was referring too and he couldn't specify where I picked up from but that he saw me pick it up and didn't pick it back at the same place supposedly. Seriously is anything there at the right place? The lipsticks are everywhere, the nail polishes are thrown everywhere. I clearly told him I don't know then he demanded me to empty my pockets and when I did, he was staring at the lotion and lip balm I was carrying. Thank goodness it was not a drugstore brand and you can only get it at department stores. I mean right after he couldn't find whatever it was on me, he continued to argue that I took it and did not even apologize.

If you really saw me take something, I freaking sure you would have called the cops. Plain and simple. After you search me you don't even have the decency to apologize but continue to accuse me. That is just wrong. I will never ever go back to that Rite Aid location and now I feel like I can't ever shop at Rite Aid again. I have never been to a Rite Aid set up like this and with this kind of security. I have never ever faced this kind of embarrassment before.

     
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Cleanliness
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Rating: 2/51

OCEANSIDE PLASA DRIVE, CALIFORNIA -- The pharmacist gave me a paper cup for water as I had to take my meds. I found the water fountain was filthy, floors dirty, with a buildup of dirt around edges of floor. which I'm sure has been there since Rite Aid took over. I never purchase food, or ice cream. Medication only. I live 10 min away and it is a good thing in that sense. I cannot imagine the food and health department overlooking so many things. and how about the restrooms. A little upgrade would be nice. The complete store.

     
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Poorest of Poor Selection of Detergents/Softeners
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Rating: 1/51

BROOKLYN, NEW YORK -- The selection of laundry detergents and softeners and the amount of those that are available are so poor that one would think it's not a busy Brooklyn corner but a mom-and-pop store in a dying town far away from a remote road. Not just on one visit but very frequently. I asked the cashier and she just shrugged "That's all we have." Shame on you, Rite Aid. How reliable is a company that doesn't take advantage of the absence of a Walgreens or a CVS nearby?

     
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Receiving Robo-Calls From Rite Aid
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Rating: 1/51

ASHLAND, OREGON -- This morning I got a robo-call promoting the Rite Aid Pharmacy, particularly flu shots and other products for seniors. Usually robo-calls come from anonymous credit card companies. It is exceptionally rare to get one from a company you even know. Apparently they got my phone number from the stores "wellness card" application. I don't think I ever gave them permission to call me at home with spammy robo-calls.

Their robo-call makes me way less likely to enter their store again.

     
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Late Opening
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Rating: 2/51

BROAD N WYOMING, PENNSYLVANIA -- Arrived at 7:55 sign says open at 8am, I was waiting for bus which comes at 8:12 saw three employees go in after 8am doors didn't open until 8:10?! I missed my bus of course! If you are not going to open until 8:10 then put that on the sign! May not seem like a big deal but it is to me! If I'm late I lose money so the same should apply to business, open late and get your purchase 50% off! Sounds fair to me! OPEN ON TIME!!

     
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Poor Management and Poor Customer Service
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Rating: 1/51

BROOKLYN, NEW YORK -- My review about this company is their poor management and poor customer service at certain locations. I have gone into a Rite-Aid; and there would not be a manager in sight or there was not a security guard present. There is never anyone to help service you and long lines because they always have one cashier on site. They need to inspect their store and provide better customer service, and protection. Seeing the quality service of this Rite-Aid, I no longer patron their establishment.

     
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NASTY
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Rating: 1/51

BROOKHAVEN, MISSISSIPPI -- I had to go to the restroom and when I went in there I was shocked there was a water leak and toilet seat was nasty and looked like it has not been cleaned in a long time. There was rust in there. I have been to a lot of stores It was the
nastiest in all stores I have seen.

     
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Miscalculation on Father's Day
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PUTNAM, CONNECTICUT -- On June 19 (Father's Day) I arrived at my Rite Aid store to pick up a critical pain med I was told would be ready. The rude, insulting pharmacist told me that the refill would be ready on June 20. When I suggested that another pharmacist told me June 19 he handed me the prescription and said "You have 2 choices: either come back tomorrow or take your prescription back". Actually, I have one more choice; To take all my family's pharmacy and health-related business to another pharmacy--CVS. I rely on a pharmacist's advice for all my medical needs. Time to move away from Rite Aid.

     
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