Rite Aid - Page 3

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1.8 out of 5, based on 19 ratings and
49 reviews & complaints.


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Bait & Switch Tactics
Posted by on
Rating: 4/51
PORTLAND, OREGON -- Walked into the SE 39th & Division Rite Aid store where I bought several items allegedly on sale. One item was on display at the front and center of an aisle: Rite Aid brand allergy and pain relief medications/ $1.00 so I selected the ibuprofen and went to the cashier where I paid for it, along with two other one dollar items I selected. Admittedly, I wasn't paying much attention and in retrospect I distinctly remember the cashier telling me that the total came to $6 and some odd cents. But it din't register with me because for one thing I had a splitting headache - plus my cell phone rang... whatever. I handed the cashier a twenty dollar bill and he did give me the correct change for a 6 dollar some odd cent expenditure.

Just outside the door, I ripped open the ibuprofen, swallowed 3 of them and then just as I was stuffing my change in my pocket, I realized that the total I paid was more than I knew it should be. Later the cashier told me, and I verified by sight, that the front and center display of on sale meds also contained packages of higher priced ibuprofen mixed in with the sale items. I think it was a deliberate Bait & Switch tactic which I bet tricks enough of Rite Aids customers to make it worthwhile. No, they would not accept the item back in Exchange for the one I wanted but instead told me that I shouldn't' have been so stupid. True, I'm not the brightest rock in the river, but all the other stores where I spend my money - paltry as my funds may be - are a lot more accommodating than Rite Aid.
     
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trmn8r on 2012-08-25:
Take this experience into a car, and it becomes obvious why cell phones should not be used during driving - way too distracting.
Anna Molly on 2012-08-25:
I honestly doubt they purposefully put higher priced meds in with the sale items. From experience, I can tell you that it's far more likely that another customer was going to buy the higher priced ibuprofen, saw the sale display, and ditched the one they decided not to buy, in the same bin. Happens all the time.

Viki Herring on 2012-12-09:
I don't doubt they did on purpose one bit. I have never been in a business where the entire staff was rude and hateful. They don't seem to care whether they get your business or not. I hate this store.
Zz on 2013-08-29:
they constantly are out of items on sale and if you don't really watch what you are purchasing, you will get taken to the cleaners. The stores in outer SE PDX and Gresham are continually empty of customers..Gee, I wonder why...They don't have a clue..Not sure how they stay un business
5sally on 2013-09-02:
Gee, do you think that if you weren't so rude by answering your phone while the cashier was trying to wait on you, that you would have paid attention???? Stay off your phone and stop whining about your own rudeness!!!!
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Rite-Aid management
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NORTH CAROLINA -- I worked at a Rite-Aid near Asheville, NC. The manager was the worst I ever had. Actually, a micro-manager. As a grown adult, he had me stand in front of the door when I wasn't busy with customers, and greet people and had me say this stupid greeting. I had one customer say: This isn't Wal-mart it's a drugstore. Oh really, then tell that to my manager. He had this dumb memo from corporate asking all employees to do this welcome greeting to every customer. They are the worst company to work for. Miss Vice Pres CEO came in there one day when we weren't busy and I had already dusted counters, swept, cleaned the glass windows and organized the front, so per my managers orders I was standing up front waiting for customers to greet. Well, she comes in there, and not ever having met her before, she say's to me : Geez, I wish I could just stand there and get paid for it". I told her my manager wanted me to stand at the front and greet customers. She told my manager"Why is she just standing there? Give her something to do. She never said anything else to me, let alone look at me the whole time she was there. You are never thanked or appreciated for anything you do at that store. They only comment on what you need to do or could have done even though you are doing your best, while keeping your eye on the register till a customer comes up, especially when you are the only front end employee and cashier in the whole store. I am glad I quit there. The pharmacists were rude to me as well.
     
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Alain on 2012-01-09:
About the only thing you can do is send a note or give a call to Rite Aid's corporate office (30 Hunter Lane, Camp Hill, PA 17011--(717) 761-2633 [you may want to send Attn: Human Resources or ask for HR Dept.)
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Miscalculation on Father's Day
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PUTNAM, CONNECTICUT -- On June 19 (Father's Day) I arrived at my Rite Aid store to pick up a critical pain med I was told would be ready. The rude, insulting pharmacist told me that the refill would be ready on June 20. When I suggested that another pharmacist told me June 19 he handed me the prescription and said "You have 2 choices: either come back tomorrow or take your prescription back". Actually, I have one more choice; To take all my family's pharmacy and health-related business to another pharmacy--CVS. I rely on a pharmacist's advice for all my medical needs. Time to move away from Rite Aid.
     
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Anna Molly on 2011-06-20:
Did you get your prescription refilled at CVS?
Venice09 on 2011-06-20:
I like your third choice. I think the pharmacist was rude. I'm glad you went elsewhere.
trmn8r on 2011-06-20:
How was the pharmacist rude and insulting - I did not see that in the complaint, other than the final statement telling you your options.

Was there discussion prior to this? Was the problem that it was near closing, that they didn't have that medication? If you told the pharmacist that another had told you the medication would be ready that day, what was the pharmacist's reply?

If the sum total of the interaction was was what you report, I would agree it was rude.
CrazyRedHead on 2011-06-21:
I would like to hear the pharmacists side of it.
Venice09 on 2011-06-21:
I wasn't there to hear the tone of this conversation, but if a pharmacist said to me, "You have 2 choices: either come back tomorrow or take your prescription back", I'd take the prescription back. We have too much competition here for me to put up with that kind of unprofessionalism.
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Employee Complaint
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MAINE -- To start off I am a current employee and I have to say this is one of the worst companies to work for. First of they have this survey that print on the receipts. These suck because that is the companies way of telling customer reactions. As an employee if myself or family or friends call that number I will be terminated. A nice way to say you are good enough to work here but you or anyone you know can't shop here. I was on vacation three states away, called that number from my cell phone. When I got back I received a written warning that if I did it again I would be fired. I also had the district manager tell me I was not to shop in his stores.

Now I myself am a store manager, what BS. Needless to say I am now looking for a new job.
     
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Anonymous on 2008-06-26:
If you're a store manager, you must be pulling in some decent money. Why would you risk that by calling a customer service survey number when you know your employment can be terminated for doing so? BTW, every retail company I know of forbids staff from calling those numbers under threat of dismissal.
Anonymous on 2008-06-27:
What a dog stupid policy. Going to fire somebody for participating in a survey. Give me a break. You're doing the right thing looking for employment elsewhere.
TGT101 on 2008-06-27:
Employee's can not complete their own company's surveys, almost all companies have this policy.
babybear62005 on 2008-07-10:
That's crap. You were 3 states away and did a survey (for another store in the chain I'm assuming) and got written up for it??? You're still a customer. I don't work for Rite-Aid but do work for a pharmacy chain...we have those survey's as well. Everyone in my store has called those numbers before and have never gotten in trouble. That's absurd.
mustbcrazze on 2012-01-08:
Rite Aid is a very arrogant organization,very political and other things I can't say cause this site is probably read by them
simplycrystal17 on 2013-03-02:
Check this one out.... How would ya like to be the ex employee that had while working knew that her/his boss did nothing but talk crap behind your back with other employees that was not only her friends but her employees. pretty sad when a manager stands around and gossips on a constant basis and gets away with it. have you ever had a boss at Rite Aid that is a loose cannon???? this is what I had to deal with... she was write up happy and what I mean by this she could not and still can't run a good store so she finds ways to write up employees for her own mess-ups in the store. she makes up her own rules along the way and the manager of human resources is to dumb to see this and because of this this store has lost a few goooood employees. very sad that they can not wake up and fire her butt.
WorkerBee on 2013-06-07:
Hate this company. Poor management from the leads all the way to the top. Play games and it is a game of popularity when it comes to promotions. They talk about integrity, but have none. Don't let them fool you. If you are disliked, you will be fired for something. Prorep is just a document to be used against you. Doesn't matter what you do, or how hard you work. Management plays a he said/she said game all the time. I see a revolving door with good workers leaving. Too much time is spent hiring instead of doing the right thing. Glad they have the money to keep this game up.
Bubs84 on 2013-07-01:
Absolutely awful place to work for. Gave me nothing but crap while I was pregnant (mind you I was a Brooks employee so I had been there about 11 years at the time). When I came back from leave I was demoted and put to 15 hours or less a week (was full time) because my schedule wasn't as open as before. No wonder everyone who has worked there has such awful things to say - they're all TRUE!!
my1972olds on 2013-07-14:
Not surprised at what happened to you. Most Rite Aids have so little payroll hours that unless you are available open-close 7 days a week, it's just about impossible to get any hours. At the store I manage, the manager on duty is the only front end employee on duty around 80% of the time. In our pharmacy, we only have 48 tech hours, so the pharmacist is the only person working 29 hours per week. With this few hours, they have to be delegated at specific times, and if you aren't available, then unfortunately the hours are given to someone else. I've managed stores for 6 different retailers and all of them are like that.
John Wilson on 2013-08-12:
I came to San Diego for vacations and I decided to purchase some items at Rite Aid when I heard this unprofessional Rite Aid associates ( Joseph and Mitch) laughing in the seasonal section. Meanwhile the cashiers are working hard those two associates are laughing and showing pictures to each other with there cell phone. I totally had a horrible experience because I couldn't find what I was looking for and having to encounter lazy associates is totally disappointed to me..
John Wilson on 2013-08-12:
All this happen in the Rite aid in Hillcrest. Sorry I don't know the address but is at Hillcrest..
reya on 2013-08-26:
When are we going to get a increase in pay I have bean working for this company for 7 years now and haven't got a increase in salary in 4 years I don't even make $10 an hour I need to start looking for another job single mom with 2 kids :(
DD197 on 2014-03-19:
I know of two employees that have committed several violations of Rite Aid policy. One of them is a store manager, she has actually handed me discarded receipts to take these surveys. Now that I work for Rite Aid I'm really stuck because I know of all the violations these two people have done over the course of 3 years.
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Cleanliness
Posted by on
Rating: 2/51
OCEANSIDE PLASA DRIVE, CALIFORNIA -- The pharmacist gave me a paper cup for water as I had to take my meds
I found the water fountain was filthy, floors dirty, with a buildup of dirt around edges of floor. which I'm sure has been there since Rite aid took over. I never
purchase food, or ice cream. Medication only. I live 10 min away and it is a good thing in that sense. I cannot imagine the food and health department overlooking so many things. and how about the rest rooms. A little upgrade would be nice. The complete store.
     
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spiderman2 on 2013-11-16:
If the water fountain didn't suit you, you could have paid $2 for a bottle of water.
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Poorest of Poor Selection of Detergents / Softeners
Posted by on
Rating: 1/51
BROOKLYN, NEW YORK -- The selection of laundry detergents and softeners and the amount of those that are available are so poor that one would think it's not a busy Brooklyn corner but a mom-n-pop store in a dying town far away from a remote road. Not just on one visit but very frequently. I asked the cashier and she just shrugged "that's all we have." Shame on you, Rite Aid. How reliable is a company that doesn't take advantage of the absence of a Walgreen's of a CVS nearby?
     
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Receiving Robo-Calls From Rite Aid
Posted by on
Rating: 1/51
ASHLAND, OREGON -- This morning I got a robo-call promoting the Rite Aid Pharmacy, particularly flu shots and other products for seniors. Usually robo-calls come from anonymous credit card companies. It is exceptionally rare to get one from a company you even know. Apparently they got my phone number from the stores "wellness card" application. I don't think I ever gave them permission to call me at home with spammy robo-calls.

Their robo-call makes me way less likely to enter their store again.
     
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Late Opening
Posted by on
Rating: 2/51
BROAD N WYOMING, PENNSYLVANIA -- Arrived at 7:55 sign says open at 8am, I was waiting for bus which comes at 8:12 saw three employees go in after 8am doors didn't open until 8:10?! I missed my bus of course! If you are not going to open until 8:10 then put that on the sign! May not seem like a big deal but it is to me! If I'm late I lose money so the same should apply to business, open late and get your purchase 50% off! Sounds fair to me! OPEN ON TIME!!
     
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FoDaddy19 on 2013-06-20:
I agree that they should open on time, but 10 minutes late isn't egregiously late or anything. And they actually did or at least had the potential to lose money as customers expecting them to open at 8:00 could've gone elsewhere.
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Poor Management and Poor Customer Service
Posted by on
Rating: 1/51
BROOKLYN, NEW YORK -- My review about this company is their poor management and poor customer service at certain locations. I have gone into a Rite-Aid; and there would not be a manager in sight or there was not a security guard present. There is never anyone to help service you and long lines because they always have one cashier on site. They need to inspect their store and provide better customer service, and protection. Seeing the quality service of this Rite-Aid, I no longer patron their establishment.
     
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Anonymous on 2012-03-08:
Your best bet is to take your business elsewhere. Is there a Walgreens or CVS near you? Hit 'em where it hurts - their pocketbooks.
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NASTY
Posted by on
Rating: 1/51
BROOKHAVEN, MISSISSIPPI -- I had to go to the restroom and when I went in there I was shocked there was a water leak and toilet seat was nasty and looked like it has not been cleaned in a long time. There was rust in there. I have been to a lot of stores It was the
nastiest in all stores I have seen.
     
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Alain on 2012-02-08:
Report this location to Rite Aid either by calling 800-748-3243 or http://www.riteaid.com/contact_us/
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