Rooms To Go - Page 2

Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 49 ratings and
122 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
No service after the sale for Rooms To Go - You are not worth five minutes of their time
Posted by on
ATLANTA, GEORGIA -- For Christmas I purchased a complete bed room suit for my pregnant wife to make her more comfortable as she goes through the next 9 months. I went to my local Rooms To Go and purchased a Bed, dresser w/ mirror, 2 tables, mattress and box springs, and an armoire. We scheduled a date for the delivery on December 20th 2007. I stayed home to set the furniture up and surprise my wife.

Upon delivery, 3 of the 5 pieces of furniture were damaged. I was shocked at how furniture that seemed so well packed, could be in such bad shape. These problems were documented on the delivery guys' computer and someone called soon after to schedule repairs for two pieces and delivery for one entirely new piece. Now I have to take more time off to fix their problem. Oh' well I knew it had to be done.

Problem solved right? Wrong. No one told me that there would be two separate deliveries; one for the new piece and one for the repairs. I take another morning off of work to wait on the reps to take their own sweet time to get to my house. The first truck gets to my house at 9:45 am and informs me that they are only prepared for 1/2 of the work and that I'll have to wait for someone else to fix the brand new furniture that I spent $4000 on.

I decided to run a quick errand 3 miles away that I had to complete as I was not expecting to take the whole day off to wait on Rooms To Go. Shortly after leaving I received a phone call that the Service Agent was at my house and was wondering where I was. I stated that I was just around the corner, apologized for the inconvenience and that I would be there in "two seconds". Seven minutes later as I am pulling in my neighborhood I receive a call from the "Service Supervisor", Elaina telling me that she has instructed the Service Agent to leave. I apologized for the delay, informed her that I was now at home, explained that I was unaware that two separate trips were being made to fix there error, and asked to have him turn around and come back to my house. She immediately caught attitude with me and said that he would still be at my house if it had only been "two seconds".

Obviously this figure of speech meant nothing to her, and her attitude grew and grew the longer we stayed on the phone. She explained how it was my fault for not being home for my service. I kept trying to explain that if she just call him that I was home. He couldn't even be a mile from my house now. The only option that she give me was to reschedule - more time off of work. I asked to speak to her supervisor... big mistake as she quickly informed me that she was the supervisor. I asked to speak to her boss, and she told me he/she "wasn't taking calls today". She gave me the general customer service number and told me that if I had any complaints to send them their way.

Upon calling customer service with my complaint and just wanting to get what I paid for, I was told a supervisor would call me back within two hours. Four hours later I received a call from a lady who claimed she was a supervisor, but still did not want to help. The would reschedule someone else to come out in two and a half weeks. This was her answer, the only way that Rooms To Go would fix their error and she was sticking to it. I asked to speak to her supervisor and all she would give me was an address to write to.

So now I have been setting here for the past two weeks with scratch and dent furniture that I paid almost $4000 for. No one at Rooms To Go seems to care and every "supervisor" that I have spoken with has been incredibly rude and extremely unhelpful. It will be another 2 weeks until I get what I paid for, nice new furniture. No one at Rooms To Go will make any arrangements to fix their mistakes.

This was not my first experience buying from them, but it will be my last. I tried to have them take it all back, but they have a "No Return" policy. Apparently they also have a "The Customer is Always Wrong" policy.

This company wasn't willing to wait 10 minutes on me, but I am expected to wait hours on them.

Please, for your own sanity, DO NOT BUY ANYTHING from Rooms To Go!!!


     
Read 4 RepliesAdd reply
User Replies:
Principissa on 01/02/2008:
Not trying to be rude, but why couldn't your wife be home for the furniture people? I was pregnant twice and it never stopped me from doing things on a daily basis.
Principissa on 01/02/2008:
Not trying to be rude, but why couldn't your wife be home for the furniture people? I was pregnant twice and it never stopped me from doing things on a daily basis. I also don't understand why you left if you knew someone was coming over to your house. They have other customers besides yourself and they cannot sit there and wait for you and have other people complain that they guy never showed up.
judyneric on 01/02/2008:
Good customer, you are right. It is a company's responsibility to ensure a timely delivery, and if there are problems, to make amends quickly. If this company really cared about your business, instead of leaving while you were on your way home, they could have called you back and said, "It's been 5 minutes, and he is about to leave. When will you be arriving?" But nope, customer service is a thing of the past. It is rare in this day and age for a business to bite the bullet and make sure a customer is satisfied, unfortunately.
Nohandle on 01/02/2008:
Princi, I believe the OP stated this bedroom set was to have been a surprise for his wife so obviously she wouldn't have been there for the delivery. GS/BS did the delivery people give you any indication as to when the repair man was coming that day? I, personally, would have told them I had a quick errand to run and could they check to see if that was a problem. I expect this fiasco takes a bit out of the fun of a Christmas gift for your wife. Congratulations on the baby, BTW.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
BE WARY of their 'credit'
Posted on
Rating: 1/51
PENSACOLA, FLORIDA -- I am a young person and my oldest credit card is only 2 years old. That being said, my payment history is perfect and I do not have any collections. The sales associate who assisted me at the local store told me there were 3 levels of approval, the first being the best with 27 month's no interest and the only down payment being the tax and delivery cost. The second was for 6 months no interest and a 20% down payment. I don't recall the third level.

The issue here is what they DON'T TELL YOU. They work with SEVERAL different lenders. If you are not approved for the 'Premium' level of lending, they will run your credit AGAIN through another lender to try for the second and third levels of approval. This means TWO inquiries on your credit and they are hard hits. As I am just starting out, my credit is easily affected by having multiple hard hits.

I was extremely frustrated with this and let me tell you- they DO NOT CARE. Their goal is to make the sale. I even told the sales representative I worked with that I had come back after looking at several places and he asked if I'd tried to apply anywhere else. I told him that I didn't want to have a bunch of hits on my credit and that I wanted to only apply when there was something I really liked. He still did not relay this bit about two hard hits and he was not a new salesman so it can't be that he just 'didn't know'.

Also, I called the store in town and spoke with the manager who did not care in the least. I then called their Customer Service department and after explaining that I wanted to make a complaint I was transferred to an automated line that just looped. I called back and explained this and was given their real customer service number. I talked with a woman that did not care either and just explained repeatedly that they couldn't do anything and she kept angrily asking me what I expected her to do about it.

Customer service is garbage and they're very inconsiderate.

BE AWARE!
     
Add reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Slick and Easy Sales - Poor Delivery - Poor Quality
Posted by on
Rating: 1/51
NORTH CHARLESTON, SOUTH CAROLINA -- I believe Rooms to Go buys factory seconds and palms them off on customers as quality furniture. Store policies are not customer friendly and customer service is extremely poor. I will never buy anything from this store again.

The items on the sales floor were good quality and well constructed at a reasonable price compared to other local stores. The sales went quickly and easily as we paid in full at the time of ordering. Everything "had to be delivered by them" and each set had a separate delivery fee(dinning room, living room, office) even though they may be delivered together at the same time. We were not allowed to pick up anything at the store and take it home ourselves. Their delivery people texted, phoned, and emailed us relentlessly. The day of the first delivery, they phoned me 3 times telling me they were "on their way to my house". Those calls were 2 hours apart starting at 10 am. They delivered a China hutch (minus the glass shelves which they did not point out or even realize??), the dinning room table (leaving screws underneath after they left - had to have a repair man come figure out where they belonged), 4 dinning room chairs (3 had front legs which were wobbly and not able to be tightened - had to be replaced), living room end table (slate top was chipped and the table had to be replaced), and the living room coffee table which was fine.

It has been two weeks since the first delivery and they told me today my glass shelves for the China hutch are "on order" but still have not been shipped and may not be for 90 days. They won't even look into it until it has been 30 days. Marc the sales person is supposed to call me today and I want him to take the China hutch back and fully refund my money. Any bets on that happening any time soon??

The second delivery date for the office desk and chair they again phoned, texted, and called. After my bad first experience, I had asked them to check the items prior to loading them on the delivery truck to be sure they were complete, fully assembled, and in good condition - The customer service phone person told me they could not and therefore would not do that. The office desk was not made correctly at the factory and could not be assembled correctly at my house. The desk chair was also not able to be assembled correctly due to poor workmanship. Refusing to accept delivery, I had them put them back on the truck and now am pursuing a full refund of my money. We will see if getting my money back goes as quickly as they took my money up front.
     
Read 2 RepliesAdd reply
User Replies:
Joy on 10/25/2014:
Turning into a nightmare! After waiting 10 weeks for a dining room set I was told when I bought it could come that week, my dining room table has 3 large "crushed" spots on the edges. Told customer service would call me in an hour to set a date for another table to be delivered. Never happened. Called this morning and was told it will be another 8 weeks! Now here we are the holidays approaching and I have a brand new kitchen set damaged. Wonder if I'll get another one before 2015???? Doubt it. Wow what a disappointment! Poor customer service and poor store service. Will never shop here again. Everyone will know it too! On a scale of 1 to 10 this is a 2. Would have loved it if the furniture would have perfect on delivery!
melanie leavitt on 11/07/2014:
Delivery is a ripoff..incomprehensible charges and uncoordinated
Close commentsAdd reply
StarStarEmpty StarEmpty StarEmpty Star
Don't Expect Delivery Within Several Months
Posted by on
Rating: 2/51
KNOXVILLE, TENNESSEE -- We bought our 4 year old a complete bedroom set, which was about $3000. It looked like nice furniture she could keep several years. They scheduled delivery for about a month later, stating that's when the truck would be coming through our area.

Their delivery crew consisted of non-English speakers unable to follow specific directions. My house is not difficult to find, but GPS is not accurate in our rural area. I told them that, and gave very specific directions. They still got lost, and proceeded to try to repeatedly call my cell phone along the way.

I work in an operating room, and can not take phone calls at work. The first time they called me along the way, I gave very specific and detailed directions. The driver clearly did not listen to what I said. I also told him I would not be able to answer the phone any more that night, and he would have to call my wife's cell phone, but he failed to listen to me then too. (Or since I didn't say it in Spanish, he didn't understand me)

My wife finally called them and got them to our house. But they were driving an 18-wheel tractor trailer, which has no chance of making it up my 1/4 mile long rural driveway. So they unloaded the furniture in my barn and left.

When we moved the furniture to our house, it was missing the headboard and footboard to the bed. We had the rails, but no head or foot. I had to call them 4 times to get it arranged to be shipped to me. They refused to use a private carrier like UPS or FedEx, which would have cost them more than using their non-English speaking delivery people, but would have reliably gotten the missing items sent to me. They scheduled to have the missing items sent to me in 3 more weeks. So 2 months waiting for them to complete the order. And that's assuming they don't screw up with that one, which would surprise me if it's right next time. Probably will be the same Mexicans in their semi-truck who won't listen to directions, because they think the GPS will bail them out.

I wish we had never purchased from them at all, and I would recommend finding some furniture you like somewhere else.
     
Read 1 RepliesAdd reply
User Replies:
Kenneth Ware on 09/23/2014:
I had house I may 2010 purchased whole house full furniture from rooms to go purchased complete living set leather that peeled now I'm being offered a 560 store credit to replace it went to store they want me to pay 150 delivery fee on new purchase so realistic I can't get anything for 400 so my advice is never shop there again
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Misleading and Rude
Posted by on
Rating: 1/51
SPRING, TEXAS -- I purchased my furniture from the woodlands store on Saturday 11/23. The delivery was then scheduled for Monday 11/25. Before purchase the sales representative told me the delivery people would not call before they delivered the furniture and they would show up anywhere from 7 AM till 10 PM that day. Because of this I asked if it was OK if I had my 13 year old nephew sign for the delivery so I would not have to miss a full day of work just for the delivery. The sales representative said that was fine. Then when Monday came around my phone must not have had signal for a little while because all of the sudden I had 4 voice mails saying I had to have someone of at least 18 years of age to sign for the furniture and they provided a different number in 3 of them for me to call back.

The first one I tried never even went through, the second was an automated system for the woodlands store that never went to an actual person or ever told you to press a number to do anything, and finally the last number was, I believe, the personal number of the sales representative I had. It was not until the second time I called that third number that I was even able to talk to anyone. After talking to the rep, she told me to call the second number, so I told her I already did, but it never gave me an option to do anything. She told me I actually had to press 0 to talk to someone. This is something I would not have known unless someone told me. This number got me in touch with the woodlands store where I asked to speak to a manager.

The manager told me there was nothing he could do to help me other than call me the next day at the earliest with the next possible time they could deliver the furniture (which would be next week at the earliest). On top of not being helpful, the manager's voice was obviously being rude. After not being helped by the store I called the first number again. After 15 tries the number finally worked. This was the customer service. The customer service also said they could do nothing for me, but at least she contacted dispatch to see if the drivers were still in the area. This was about 2 hours after the delivery men came. If I would have had help when I first sought it out it would have been about 45 minutes after they were there and they may have still been in the area.

For a company that says they are so interested in customer satisfaction, the process to get any kind of help was way more than it should have been.
     
Read 1 RepliesAdd reply
User Replies:
andbran on 11/26/2013:
I think it was wrong for the rep. to tell you it was OK for a 13 year to sign for delivery that probably boderlines on being a legal document.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Deceptive Salesman, Dismissive Management, Horrible Experience
Posted by on
Rating: 1/51
WILMINGTON, NORTH CAROLINA -- We visited our local Rooms To Go store in Wilmington, NC to purchase at least two rooms of new furniture. Before my visit, I'd printed off several items I was interested in. Greg, was our salesman. He greeted us when we went in the store, advised he could help us, and promptly disappeared while we looked around. After we'd decided on the pieces, I went to find Greg. We discussed our furniture and then looked at the living room set. It was the Angelo Bay set, sale priced advertised at approximately 1000.00 as a 3 piece set. The room setup showed a recliner, end tables, sofa with chaise and ottoman. During our conversation, we expressly asked if the recliner was included in the price for the set. We were told it did. It was advertised that you could get a television as well. At no time did Greg mention that the TV Package was an additional 688.00. His sales info was extremely deceptive. This turned out to be a major issue- of course, when we received the furniture, there was no recliner- it was NOT included in the package, and there was nothing that could be done.

The second issue was with my nightstands. I'd previously purchased a bedroom set from RTG and needed more stands. Greg told us that the original set was discontinued, but he could get comparable nightstands. I mentioned to him that my set is black and would need black. He stated he could get them with no issue. When my furniture arrived, the truck had wooden nightstands, in the wrong finish. When we contacted Greg and Mike to advise- we were told that the stands didn't come in black (and they also asked "Can't you use the walnut stands?" No, I can't. It's not what will match, what I wanted, or what should have been ordered.) We had to call the store multiple times with absolutely NO resolve. Mike told us at least twice that there is nothing that can be done about our errors....his suggestion? Use the money we spent on the stands to buy the recliner! No thank you. I will never order anything from Rooms to Go in Wilmington.

The sales experience with Greg was absolutely horrible. Such a shame, because my last order with Charles at the same store was wonderful. If this is how they treat a 5500.00 that was paid, in full, on purchase....I would hate to see how they treat customers who purchase only one or two items at the time. This store and this company, it seems, doesn't care after they get the money in pocket.
     
Read 2 RepliesAdd reply
User Replies:
Paul on 11/24/2013:
Was what you printed deceptive, or were you given wrong information verbally? Looking at the RTG website, the Angelo Bay comes in either a 3 piece or 6 piece, but the 6 piece is not pictured or described. There is no recliner in the pictures of the 3 piece.

The key is what is listed on the contract that you signed. It seems to me that it should list all the items so there is no confusion. If the set is "3 piece," there should be 3 pieces - no more and no less. It blows my mind that you were expecting to receive a recliner, only to find out you were not getting one.

Again, my guess would be that the finish should be listed on the contract...
Amber on 05/08/2014:
ATTN: EVERYONE- Before you shop for your children's furniture and spend a thousand bucks or more on furniture alone, please read this and make a bit more of an "educated" decision. I worked at Rooms To Go for 5 years in the Kid's Department. We offered these "fabulous" 3-year warranties that we offered for the furniture, chairs, art tables, blah, blah, blah..(if the computer would accept the "W's" out from the pieces, we were told to say it covered it. It would cost the customer 12% PER PIECE as it was broken down on each line. We made 10% of this cost so it was worth the salesperson's time and extreme effort to PUSH these down the buyer's throat!!! This warranty was to cover anything under the sun other than "abuse." If we did not sell the said warranties, we were absolutely crawled after the customer had walked out the door. If they didn't get to us then, we were put on the spot and humiliated in front of the whole sales team at the next sales meeting which we had twice daily!!! I would leave work feeling somewhat cheapened and dirty because it was a "damned if you do, damned if you don't" scenario. I was always at the bottom of the list of the warranty sales because, I later found, I had too much of a conscience and didn't need the money that badly. I WAS at the top of the list on everything else, so I was not an employee who would just shirk responsibility. I cannot begin to tell you the number of absolutely livid customers, myself and other salespeople's, who were given the run-around sometimes over the course of 6 months to a year. I had several complaints from people who had spent up to $350.00 on warranties ALONE! Please think twice about purchasing the warranties should you decide to give this company your hard-earned money. I went to the farthest extent I could take it to take care of my customers and was then known as the overly-sensitive, problematic employee. I have since moved up from there, as there is really no other direction to go after leaving that toxic, lying-without-blinking environment. You be the judge- Thank you for your time.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Squeaky Furniture Horrible Customer Service
Posted by on
Rating: 1/51
NORTH CHARLESTON, SOUTH CAROLINA -- I recently purchased the Dumont King Bedroom set from your store in Charleston, SC. However, within the first night the bed was loudly squeaking any time anybody moved in the bed. As I am a light sleeper, this is absolutely not acceptable especially considering the price of the bed. I immediately contacted Rooms To Go Customer Service in order to have a technician come look at the bed, and was told nobody could come look at the bed for another two weeks. That unfortunately meant another two weeks of sleepless nights with continuously getting woken up throughout the night.

To make matters worse, when the technician did finally arrive at the scheduled 4 hour time window he was by himself. He proceeded to look at the bed and confirm that it did indeed squeak very loudly, but that it was a two person job and we'd need to schedule yet another time window where we would have to set aside another 4 hours to sit at the house. Our order showed the size of the bed we had, and the problem we had so there is no reason why two people should not have been sent the first time, the reassembly of a king size bed of that size is always going to be a two person job. After setting up another appointment we waited the entire time window and nobody arrived. Upon inquiring we were told the driver called and when nobody answered, he chose to not leave a voicemail and just not show up at all. Once again we scheduled another 4 hour time window and yet again nobody showed up and not a single missed call this time.

At this point I am done dealing with customer service and inquired about just having the defective furniture picked up for a refund since Rooms To Go is too incompetent to rectify the problem, but was told we couldn't do so without a technician looking at the furniture. Well a technician did look at the furniture already the first time and confirmed the problem, we just can't get a technician to come to correct the problem.
     
Add reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Damaged Furniture
Posted by on
Rating: 1/51
GREENSBORO, NORTH CAROLINA -- After spending approximately 5500.00 with your store I can say it has been a very horrible experience. I received my first delivery of my two ticket order numbers xxxxx and xxxxxxx on 3/19/13. I came to the store and made an exchange of some pieces. Pick up and exchange occurred on 4/2/13. TV chest delivered on 3/19 was damaged. Server delivered on 3/19 was damaged. Console delivered on 4/2 was damaged. Repair man came on 5/7 and further damaged furniture. I submitted photos to RTG was told I could exchange all 3 pieces except the server was discontinued so I would either need to pick out a new one or receive a 15% discount = 67.50. Next delivery scheduled for 6/27 to replace TV chest and console. 6/27 TV chest and console delivered- TV chest in good condition, console once again damaged. Sent back with truck.

Contacted RTG discussed damaged console said order would be flagged and warehouse supervisor would inspect prior to delivery. Would offer 20 % on Server and no more 90.00 I had 30 days to decide. I informed I had been to the store and can't find another I like and that 90 dollars doesn't pay to repair what I have. 6/19-deliver console- box sealed- not inspected- back corners smashed damaged as before. Sent back to truck and not accepted. Spoke with April. Tried to negotiate rate on server. Rate not accepted. Promised warehouse supervisor would open console box and inspect console prior to delivery.

7/26- received call from driver they were on their way at approx 7:45am. Received voicemail from Trisha at 8:15 stating her driver was at the end of my driveway and could make it down my driveway to deliver. I returned the call to dispatch. Trisha was very rude. Obviously RTG has delivered here many times before. I won't even get into the rudeness of the dispatcher at this point. My brother met the driver. The driver was expecting my brother to drive him along with the console once the box was opened. The box had not been inspected. The box was opened. The console was once again damaged. This time on the back lower corner with exposed wood.

As far as I'm concerned you can come pick up the entire order. You can't get what I have right. I paid a decorator to get a certain look for my home and now I have damaged furniture. Come get it ALL. I've read RTG reviews on line. Shame on me! I'm posting here just for starters. I've been very patient. 5 deliveries later not so much.
Company Response 07/31/2013:
We do apologize for the experiences you are having. We have seen your posts on other forums and have responded. Again, we would like to look further into this for you and see what can be done. If you would like for us to do so, please contact us at Tellus@RoomsToGo.com "Attention My3cents". Again, we apologize and look forward to assisting you with this matter.
     
Add reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Poor Quality, Poor Service, Awful Finance Option Gigantic Nightmare
Posted on
Rating: 1/51
RALEIGH, NORTH CAROLINA -- I went to Rooms to Go searching for living room couches. Initially I went in because it seemed like everything was reasonably priced. I found some cute couches that I liked that were going to cost me about $1500. I put a good amount down and convinved myself that financing would be OK.

First the young gentlemen that helped me ended up putting the wrong address for my bills to be sent. I started getting a little concerned after I had not received a bill after the 60 day mark the gentlemen who sold me the couches had said. I received a phone call from GE Capital who I financed with and they had told me I was behind 3 months! This of course upset me telling them I had not received a single statement. We then figured out that the address was incorrect, but that I still had to pay late fee and 3 months. This was ridiculous to me since it was not my fault they had received incorrect mailing address

I ended up paying it anyway, and I received my statement for the next month, but after that month started not receiving them again. I called GE Capital and man said that mail was being sent back. He said they would not charge me late fee and that my statement would be received in 6-6 business days. Of course it was not received. I tried setting up my account online and it did not work. I was beyond frustrated. 2 months pass by and I have now received a phone call from GE Capital telling me I am 3 months behind and I need to pay it now.

I explain my problem and man apologized and says it looks like our records were not updated. RIDICULOUS!! I don't like to exchange any of my credit card information through phone so I told him I would pay the amount once I saw a statement in front of my face. I will NEVER be recommending Rooms to Go or ever step foot in that building again. The threads on my couch are coming off and feathers keep coming out of my pillows. Do NOT do business with Rooms to Go.
Company Response 07/17/2013:
We apologize that you are having so many issues with GE Capital. Unfortunately, they do handle the financing and all payments internally. While we cannot change that information, we can have our finance department look into having GE Capital contact you. In regards to your living room furniture, we would like to see if there is anything we can do to assist with that. Please email us at TellUs@RoomsToGo.com "Attention My3Cents" along with your order information and we can look further into your account. Again we apologize for the disappointment and look forward to hearing from you.
     
Add reply
StarStarEmpty StarEmpty StarEmpty Star
Requests for Under Warranty Products Are Ignored
Posted by on
Rating: 2/51
GULFPORT, MISSISSIPPI -- In July 2013, I purchased a bedroom set and mattress ($2, 250.00 approx) for my son. It was delivered with multiple but small scratches. Knowing how hard it is for me (due to work schedule) to arrange for pick up and delivery, etc...I decided to allow them to "fix it" (Bad decision). The work is sloppy. The small scratches were less obvious than the marks/spots on the furniture after they are finished "fixing it". I took a deep breath and although upset, I let it go.

By Feb 2013 the drawer runner had almost disappeared (the wood had "shaved" and the drawer was not staying centered). I was very busy at the time and did not call them to come fix it until the beginning of May 2013. Two weeks later (mid May), the technician came and said he couldn't fix it due to not having the parts needed (I understood although I did not understand why I wasted time describing over the phone what was wrong with the dresser if the technician was not going to come prepared). He said it would take 2 weeks and he would give me a call. I let him know, it would have to be a Saturday (day off) and he seemed perfectly fine with the request. Two weeks later, a message was left on the answering machine (by the technician himself) letting me know he would be coming the next day (weekday) at 8 am. I called him back but there was no answer so I left him two messages (at different times) to let him know a weekday was not possible for me. I never heard from the technician again.

I called Rooms to go again at the beginning of June. I was mad and I have to admit, also rude because I was very frustrated with their service. This was complicated by a condescending attitude from the customer service staff over the phone. I was told there is nothing they can do and I just need to wait for their call. I wanted to established another complaint about their service but I was denied the chance because I already had a complaint and there was nothing for them to do for me. Tomorrow is June 30th and no one has called me from Rooms to Go. The product is still under warranty plus I bought extended warranty on everything but they literally behave as if they do not care and have no intention to fix the defective product. I have had other problems with them in the past. Seems that there is always something wrong but has taken me 3 purchasing "tries" to complaint online.

Please, do not believe their commercials or their sales staff. They will tell you what they know a customer wants to hear. When the moment comes to make it right to the customer, they turn away and let you sink. The products are not of good quality and the customer satisfaction experience is dreadful.
     
Read 1 RepliesAdd reply
User Replies:
TellUs.RTG on 07/01/2013:
This is unfortunate to hear. As you mentioned, it sounds as if you are still under the Rooms To Go 1 year warranty. We would definitely like to investigate this for you. While scratches are not covered beyond 48 hours, we would like to see the results of the technicians visit. Please email us at TellUs@RoomsToGo.com "Attention My3Cents" along with your order details so we can look further into this. Again we apologize and look forward to hearing from you.
Close commentsAdd reply
Top of Page | Next Page >