LITHONIA, GEORGIA -- When our living room set was delivered there were two pieces that were damaged. We caught one, the coffee table but they got away with the damaged console as we did not see the problem until after we signed off and the delivery guys left. It took over a month for us to get the new coffee table. The support on the loveseat broke within a week. They repaired it by laminating, instead of replacing the broken beam. Of course that repair did not last.
Within 6 months the batting was poking through the fabric. In less than a year the cushions started flattening out and the set started looking old. It was comprised of a couch, loveseat, chair and a half with an ottoman, a coffee table, end table and lamp. The frames started being felt through the arms and the coffee table started to lean. A call to customer service got no results as the warranty had expired.
It was when we decided to repair the coffee table ourselves that we learned that their furniture was constructed with new pine and nails, nails not screws. The loveseat has continued to fall apart. When we replace the set it won't be with RTG furniture. We tell everyone we know not to shop there. It looks great in the showroom then shows that it is not quality and not for a family in a very short time.
CONCORD, NORTH CAROLINA -- We were not treated very nicely by a salesperson in the showroom because we had our children with us. I had come back to look at the 3-piece large sectional in blue several times. It looked really edgy and comfy. We ended up ordering it and when it was delivered, the men knocked over and broke a couple of one of a kind pieces of pottery. We never received the proper fitting cushions for the couch. One side of the couch end cushions juts out the wrong way. We have had the couch less than a year and it is sunken, misshapen, and uncomfortable. I wish I could send it back! What a waste of $2500. :(
MYRTLE BEACH, SOUTH CAROLINA -- Store set up the base of our bed (slats) incorrectly and caused problems with our mattress. Store unconcerned about it. Misled about a product guarantee. Salesperson led us to believe that both items we bought were guaranteed for 10 years. Later we found out that one item was only guaranteed for one year. The store promises to make things right but don't come through on their promises.
Need to make many calls before being able to get in touch with a store manager. They will never call you back. At the company, it seems like the departments don't talk together or work together. Sales clerks tell you one thing, customer service tells you another thing, technicians tells you something else and the delivery people tell something different also. I believe the company takes advantage of their customers. I wouldn't be able to sleep at night if I did that. But, I guess they are ok with it. I would suggest that you buy from some other company. I will never go back.
GREENVILLE, SOUTH CAROLINA -- I recently purchased a sofa and love seat. In the showroom I was showed that there will be 4 pillows and when the order came it never was delivered. I called up customer care to just know that the pillows are never included in that order. They just wanted me to talk to the salesperson from the store but I never get calls from them. I did follow up with customer care but no resolution.
The issue here is when I was sold the product I was told few things which never got delivered and customer care is of no use. There is no point going to a brand then I could have gone to any local store and got similar product in much less price.
SOUTH CAROLINA -- I purchased Cindy Crawford's Sofa/Chaise from "Rooms to Go" 68 days ago in cash. I thought good deal and they have been advertising this set for several weeks. Went ready to put my hard earned cash down and I. The set I was looking at was the only one left and they would include the rug it was sitting on for free... I purchased this designer sofa and that not bad for my first and now my last purchase from Rooms To Go and any furniture that has Cindy Crawford's name on it. This unit is broke, the frame in the from is split in have which makes sofa unusable and the chase is still usable.
I contacted the store and customer service; answer from both, "there is nothing we can do". Anything purchased off the floor has no warranty and no help can be offered. After doing a little research on the product and store, this is common and the photos that were shown look just like the inside of my sofa. So using poor materials for the frame - the important pieces of furniture is now acceptable because it can be hidden. I am soooo upset and disappointed with Rooms To Go - that will continue to tell everyone not purchase anything from them EVER!!
NASHVILLE, TENNESSEE -- I'll make this short and sweet! I found a 4 person bar style table at Rooms To Go online that I thought would be perfect for my small apartment and it was in my budget. I went to the online check out to complete my order and my jaw dropped. My table set was 499.99 and the shipping was 399.99! Are they kidding about the shipping??? This type of BS marketing is a joke and because of that I will not be spending any more energy looking at Rooms To Go for furniture... I wonder if American Signature has any go sales coming up?
TEXAS -- I'll start by saying I was a loyal customer of Rooms to Go since 1994. In that time I've easily spent well over $15,000.00. If there was any concern, they would immediately help. Those days are gone. A little over 12 months ago I bought a new mattress (therefore, the RTG warranty is expired). However, the mattress had a 5 year warranty. However, RTG will no longer "honor" that warranty because they "no longer carry" that mattress. The mattress company will not honor the warranty, because of a sales agreement with RTG (ie., the warranty has to be fulfilled through RTG).
Buyer beware! If you buy products here, they now "rotate their stock"... It's almost as if they are trying to ensure that they cannot uphold your warranty. While this practice might not be illegal, it sure is slimy! And I don't do business with SLIMY businesses... and neither should you!
MARYLAND -- The worst customer care service I've ever dealt with. I called them a few days after I receive my order due to a table wobbled. Was told that I was out of the 48 hour window and that they could no longer help me. Any glass products they have [carry] no warranty. I bought end tables that had a glass top. The glass was bowed no possible way I could have done it. They will not send a representative out to even look at it. I wouldn't recommend this site to anyone. They are over priced and they do not stand behind their products.
MYRTLE BEACH, SOUTH CAROLINA -- This is the worse place to purchase furniture. They sell total crap and when you need repair, they tell you "Oh that's within the normal range of scratches and nicks." Really? It's brand new. There should be no defects, scratches or nicks. Also the dresser was delivered with the bottom leg hanging off and the delivery person said it was good. He said in they will fix it. (Couldn't even speak English.) I said "NO, take it back."
The customer service reps are rude and speak down on you. I will filing a formal complaint with the Better Business Bureau. They need to be stopped. I furnished my house with this crap and after 13 grand you think they would provide great customer service. Well you guessed wrong, they are just plain nasty.
ORLANDO, FLORIDA -- After reading negative reviews about Rooms To Go, I was hesitant to purchase anything there. I took a chance and went shopping. I found beautiful Tiffany-like lamps and bought 3 table and 1 floor "cash and carry". The table lamps were 1/2 price and the salesman discounted the floor lamp 30%.
I decided to take a chance and purchase a counter height table and chairs. The delivery men just left. I checked each piece for damage and found nothing. The delivery was on time and the delivery men were very nice. I cannot say one negative thing about my experience with the three different stores that I dealt with in the Orlando area (I had to go to several stores to find all the matching lamps).