Deceptive Salesman, Dismissive Management, Horrible Experience
WILMINGTON, NORTH CAROLINA -- We visited our local Rooms To Go store in Wilmington, NC to purchase at least two rooms of new furniture. Before my visit, I'd printed off several items I was interested in. Greg, was our salesman. He greeted us when we went in the store, advised he could help us, and promptly disappeared while we looked around. After we'd decided on the pieces, I went to find Greg. We discussed our furniture and then looked at the living room set. It was the Angelo Bay set, sale priced advertised at approximately 1000.00 as a 3 piece set. The room setup showed a recliner, end tables, sofa with chaise and ottoman. During our conversation, we expressly asked if the recliner was included in the price for the set. We were told it did. It was advertised that you could get a television as well. At no time did Greg mention that the TV Package was an additional 688.00. His sales info was extremely deceptive. This turned out to be a major issue- of course, when we received the furniture, there was no recliner- it was NOT included in the package, and there was nothing that could be done.
The second issue was with my nightstands. I'd previously purchased a bedroom set from RTG and needed more stands. Greg told us that the original set was discontinued, but he could get comparable nightstands. I mentioned to him that my set is black and would need black. He stated he could get them with no issue. When my furniture arrived, the truck had wooden nightstands, in the wrong finish. When we contacted Greg and Mike to advise- we were told that the stands didn't come in black (and they also asked "Can't you use the walnut stands?" No, I can't. It's not what will match, what I wanted, or what should have been ordered.) We had to call the store multiple times with absolutely NO resolve. Mike told us at least twice that there is nothing that can be done about our errors....his suggestion? Use the money we spent on the stands to buy the recliner! No thank you. I will never order anything from Rooms to Go in Wilmington.
The sales experience with Greg was absolutely horrible. Such a shame, because my last order with Charles at the same store was wonderful. If this is how they treat a 5500.00 that was paid, in full, on purchase....I would hate to see how they treat customers who purchase only one or two items at the time. This store and this company, it seems, doesn't care after they get the money in pocket.