RALEIGH, NORTH CAROLINA -- Customer service is terrible. My fault was I was unaware of the 48 hours "buyer remorse" return policy. This is not buyer's remorse. I would still purchase the ottoman if it was an accurate color. I purchased a furniture set a year and a half ago, unable to afford the ottoman. I believed they had stopped selling the set so I was thrilled when I saw it online, not aware of the slight color variation. I received the ottoman on a Thursday and I work weekends. When did I have time to sort out the discrepancy?
Now I'm stuck with an ottoman that doesn't match and customer service who didn't even try to fix the situation. All I got was lousy sorry with no attempt to resolve the issue. An exchange maybe for the right color? Nope. Will definitely not recommend Rooms To Go to anyone. Especially online purchases.
Thank you for sharing your feedback. We were able to see your other posts and have responded.
GREENSBORO -- I ordered a sofa, loveseat and two reclining chairs from Room To Go. After 2 years, the interior stuffing fibers poke through the substandard upholstery making it unbearable to sit on. It feels like little needles poking you. My kids won't sit on it unless we put a blanket over it. The furniture has had little wear and looks brand new - just horrible manufacturing. I complained to Rooms To Go and was told that their warranty is only for one year, and they refused any responsibility for faulty fabric. Be warned: Rooms To Go does not stand behind their product. I fear many families will experience the same as the fabric is a basic one that they sell on many of their products.
CEDAR PARK, TEXAS -- First & last purchase with Rooms To Go. Ordered 2 chase loungers for our new home. They delivered 1. We received a text a few hrs after the delivery guy left to let us know we could expect the other chase lounger in 2 weeks. I called the customer service department who told me there was not a truck in our delivery area until then (they are in Houston, we are in Austin). I highly doubt that... but, anyway, Rooms To Go sucks.
Please find what you want on-line and don't mess with these people. They have no desire to make the customer happy and an apology don't fix sitting on the floor! I was basically told I could wait for delivery which meant taking another day off work or drive 3 hrs to Houston to pick it up.
RALEIGH, NORTH CAROLINA -- They talked us into getting the bonded leather instead of the microfiber upholstery, saying the bonded leather would "last a lifetime". We spent $1500 on a couch and a love seat. Within 3 years, it flaked and peeled and came off. There are a zillion pictures of this on the internet, so it's clearly not our fault. The furniture was completely ruined. When we asked for a pro-rated refund, all they would say is "Rooms to Go had no obligation to deliver furniture that would last longer than the one year warranty period." That sounds a lot different from "will last a lifetime."
We don't have little kids, or pets, or smokers, and we don't sleep on these couches. They just sat in our house and deteriorated. They were used for two adults to sit on to watch TV. We did not abuse the furniture in any way. Rooms to Go simply doesn't care about customer service. I contacted four re-upholstery shops and they all said "We do not re-upholster that Rooms to Go furniture -- it simply isn't worth it. Buy yourself some good furniture from a garage sale, Craigslist, or an estate sale, and we will re-upholster it for you."
LITHONIA, GEORGIA -- When our living room set was delivered there were two pieces that were damaged. We caught one, the coffee table but they got away with the damaged console as we did not see the problem until after we signed off and the delivery guys left. It took over a month for us to get the new coffee table. The support on the loveseat broke within a week. They repaired it by laminating, instead of replacing the broken beam. Of course that repair did not last.
Within 6 months the batting was poking through the fabric. In less than a year the cushions started flattening out and the set started looking old. It was comprised of a couch, loveseat, chair and a half with an ottoman, a coffee table, end table and lamp. The frames started being felt through the arms and the coffee table started to lean. A call to customer service got no results as the warranty had expired.
It was when we decided to repair the coffee table ourselves that we learned that their furniture was constructed with new pine and nails, nails not screws. The loveseat has continued to fall apart. When we replace the set it won't be with RTG furniture. We tell everyone we know not to shop there. It looks great in the showroom then shows that it is not quality and not for a family in a very short time.
CORPUS CHRISTI, TEXAS -- The person who sold us the furniture out of Rooms To Go was horrible. Poor bedside manners. From there we scheduled a pick up two days after purchase. Picked up furniture, one of the pieces was damaged. Called customer service, they did an exchange for the following week. Two guys came to deliver one child's armoire and upon bringing it in (with a dolly) they still managed to scratch it up and leave some kind of oil stains on it.
Now why wouldn't they leave it in packaging brand new, bring it into the house then unpackage it? Listen, two guys, a dolly and one mid size 900.00 dollar piece of furniture, a birthday present for a ten-yr-old, and the job couldn't get done. Sad or pathetic. I feel both for my situation involving the business. This company spends so much money advertising to make profit off of us customers. I believe Rooms To Go should spend more time and money investigating the sorry people they hire to deliver professional dependable reliable service. Because right now they are picking and choosing who gets quality service. Pissed off in Texas.
Sorry to hear about your experience. Would you be able to send us the details along with your order info to Tellus@Roomstogo.com?
WATAUGA, TEXAS -- Had the blended leather living room furniture and it started cracking. The company did not replace completely so I had to spend more money. Then after having the new furniture for only 2 months the sofa collapsed onto the front foot (they did repairs on that area on day of delivery). Customer service says it is not a manufacturing defect. Really? You can see the horrible workmanship from day 1. They just sell bad quality and refuse to admit it.
MYRTLE BEACH, SOUTH CAROLINA -- Our representative was awesome. However, the recliners we ordered have a terrible musty odor that has not dissipated after a week. Also, chairs are very uncomfortable. Recliner in showroom was only a month old and felt completely different. These are very firm and uncomfortable. Very, very unhappy with this purchase. The store manager will allow us to order something else from the store but my concern is all their furniture may have this unpleasant odor from the warehouse. Has anyone else had this experience?
DALLAS, TEXAS -- At the time of my purchase the sales associate convince me to get a white sofa and he has a two-year-old and his sofa is the same. If anything happen I have three years warranty and if anything happen they come clean. If it doesn't clean they deliver a new. I call them. They said not cover. I feel cheated. I bought my whole house from them but not even respect. They hung up on me.