Rooms To Go Consumer Reviews - Page 3

GREENVILLE, SOUTH CAROLINA -- Worst buy I've ever made. These people's products are crap. I was assured that the bed would hold up by the salesperson. Our bed completely fell apart within 6 months of buying it while we were laying on it. Our dogs could have been killed if they had been under it at the time. It was made with materials that were never meant to be used in the way they were being used and we had to sleep on the floor for 4 weeks before they got out and "fixed" the piece of crap bed. NEVER BUY FROM ROOMS TO GO!!!

FT MYERS, FLORIDA -- Ordered a bed, waited 6 weeks. For delivery and set up. Arrived on Sat 10/11/2014 at 2pm. Was informed that hardware to assemble no with bed. Called store, was promised someone would come that day with hardware and assemble. It's Monday and still no one. Called store to ask them to pick up and was informed of their no return policy. They said they could ship hardware and I could assemble (Ya right ). I was informed I could go to arbitration.

DULUTH, GEORGIA -- Rooms To Go collects customer's money and then does not deliver accurate furniture or furniture in good repair. Order value was approximately $8,000. No refund or cancellation possible according to customer service. Order placed June 24th with delivery scheduled for July 12. July 12th order was “bumped” or re-scheduled to July 22 (10 days later). July 22nd order was delivered with a broken bedroom cabinet ($699 value) and two incorrect night stands ($599). Both the broken and incorrect furniture were left on property as the delivery drivers informed my spouse they could not take it back. I cannot park my vehicle in garage due to broken furniture.

July 28th I called customer service and asked to speak with a manager and explained problems. I was informed that no delivery service refund would be made or could I cancel the order because the furniture had been delivered. I object to this corporate response because in fact the furniture was either broken or incorrect and I did not accept the items. However, because the items were left on property according to Rooms To Go I had accepted the items and delivery was complete. No offer of immediate repair or replacement was made and replacement was scheduled for nine days out. No offer of reimbursement for delivery charges was made.

July 30th - Expected re-delivery of bedroom cabinet and two night stands. Interaction with customer service: I was informed that I am not entitled to any return, cancellation or reimbursement for damaged or incorrect furniture and that I had to wait for repair or replacement. Further I was informed that the company really did not care whether I choose to do business again with Rooms To Go or not because that was my decision. If furniture is delivered on the 30th it will be five weeks from date of order. I feel this is unacceptable and had we known we would have NOT placed the order. Rooms To Go takes your money and delivers (maybe) when it's convenient for them - not you.

MIAMI, FLORIDA -- I got a microfiber dual electric recliner sofa and a love seat from you on March 9, 2013. As of this time since the cushions are all out of shape, flat, and you can feel the springs in them. Also the stains in this 2 pieces of furniture won't come off. I was never given the special cleaner that I was supposed to be given at the time of purchase at your store per your ForceField Exclusive Fabric Protection 3 year Warranty Certificate that I was given with my purchase receipt.

It is obvious that this furniture was never professional treated before delivery as it states on the warranty paper. If I would have been given the cleaner I would have been able to get all the stains off as they occur. When contacted you via email at TellUs@roomstogo.com about this problem a technician was scheduled to come to inspect it. When he came he took pictures of it and was told will hear from you in 3 to 5 business days. Your response to this was: "Set overall soiled and requires professional cleaning. Once this has been done to give you a call to schedule a technician again to re-apply the bond."

I replied back asking about the cushions and comfort of the set in which I received a replied telling me that I never told you about this. I replied again sending you my original email to you so you can see this is not true. I received another response telling me that it didn't matter since nothing it can be done until I get it professional cleaned. I contacted you again via email and told you that it will cost me hundreds to have this done.

I received another response telling me that until I get the furniture professionally cleaned nothing could be done. All this emails were replied by **. It clearly shows you don't care and you are not willing to solve the problem at your expense but at my expense. And only thing you are doing is reapplying the bond. Nothing about the condition of the cushions. I also called your customer service department and I was told a different story. Was told that there was nothing you can do about the cushions/comfort of the set because is no longer under the manufacturer's warranty.

This all clearly shows that you sell very low quality furniture and is not worth it. I had furniture in the past that I have purchased from other places and have lasted years with no problems. This is not the first time I purchased furniture from you but it will be my last. As told you in my emails I will be posting my experience with Rooms To Go in any sources I can find to let everyone else know to be careful about buying things from you and better not to and buy it somewhere else!

PENSACOLA, FLORIDA -- I am a young person and my oldest credit card is only 2 years old. That being said, my payment history is perfect and I do not have any collections. The sales associate who assisted me at the local store told me there were 3 levels of approval, the first being the best with 27 month's no interest and the only down payment being the tax and delivery cost. The second was for 6 months no interest and a 20% down payment. I don't recall the third level.

The issue here is what they DON'T TELL YOU. They work with SEVERAL different lenders. If you are not approved for the 'Premium' level of lending, they will run your credit AGAIN through another lender to try for the second and third levels of approval. This means TWO inquiries on your credit and they are hard hits. As I am just starting out, my credit is easily affected by having multiple hard hits.

I was extremely frustrated with this and let me tell you - they DO NOT CARE. Their goal is to make the sale. I even told the sales representative I worked with that I had come back after looking at several places and he asked if I'd tried to apply anywhere else. I told him that I didn't want to have a bunch of hits on my credit and that I wanted to only apply when there was something I really liked. He still did not relay this bit about two hard hits and he was not a new salesman so it can't be that he just 'didn't know'.

Also, I called the store in town and spoke with the manager who did not care in the least. I then called their Customer Service department and after explaining that I wanted to make a complaint I was transferred to an automated line that just looped. I called back and explained this and was given their real customer service number. I talked with a woman that did not care either and just explained repeatedly that they couldn't do anything and she kept angrily asking me what I expected her to do about it. Customer service is garbage and they're very inconsiderate. BE AWARE!

NORTH CHARLESTON, SOUTH CAROLINA -- I believe Rooms to Go buys factory seconds and palms them off on customers as quality furniture. Store policies are not customer friendly and customer service is extremely poor. I will never buy anything from this store again. The items on the sales floor were good quality and well constructed at a reasonable price compared to other local stores. The sales went quickly and easily as we paid in full at the time of ordering.

Everything "had to be delivered by them" and each set had a separate delivery fee (dinning room, living room, office) even though they may be delivered together at the same time. We were not allowed to pick up anything at the store and take it home ourselves. Their delivery people texted, phoned, and emailed us relentlessly. The day of the first delivery, they phoned me 3 times telling me they were "on their way to my house". Those calls were 2 hours apart starting at 10 am.

They delivered a China hutch (minus the glass shelves which they did not point out or even realize??), the dinning room table (leaving screws underneath after they left - had to have a repair man come figure out where they belonged), 4 dinning room chairs (3 had front legs which were wobbly and not able to be tightened - had to be replaced), living room end table (slate top was chipped and the table had to be replaced), and the living room coffee table which was fine.

It has been two weeks since the first delivery and they told me today my glass shelves for the China hutch are "on order" but still have not been shipped and may not be for 90 days. They won't even look into it until it has been 30 days. ** the sales person is supposed to call me today and I want him to take the China hutch back and fully refund my money. Any bets on that happening any time soon??

The second delivery date for the office desk and chair they again phoned, texted, and called. After my bad first experience, I had asked them to check the items prior to loading them on the delivery truck to be sure they were complete, fully assembled, and in good condition. The customer service phone person told me they could not and therefore would not do that.

The office desk was not made correctly at the factory and could not be assembled correctly at my house. The desk chair was also not able to be assembled correctly due to poor workmanship. Refusing to accept delivery, I had them put them back on the truck and now am pursuing a full refund of my money. We will see if getting my money back goes as quickly as they took my money up front.

KNOXVILLE, TENNESSEE -- We bought our 4 year old a complete bedroom set, which was about $3000. It looked like nice furniture she could keep several years. They scheduled delivery for about a month later, stating that's when the truck would be coming through our area. Their delivery crew consisted of non-English speakers unable to follow specific directions. My house is not difficult to find, but GPS is not accurate in our rural area. I told them that, and gave very specific directions. They still got lost, and proceeded to try to repeatedly call my cell phone along the way.

I work in an operating room, and can not take phone calls at work. The first time they called me along the way, I gave very specific and detailed directions. The driver clearly did not listen to what I said. I also told him I would not be able to answer the phone any more that night, and he would have to call my wife's cell phone, but he failed to listen to me then too. (Or since I didn't say it in Spanish, he didn't understand me). My wife finally called them and got them to our house. But they were driving an 18-wheel tractor trailer, which has no chance of making it up my 1/4 mile long rural driveway. So they unloaded the furniture in my barn and left.

When we moved the furniture to our house, it was missing the headboard and footboard to the bed. We had the rails, but no head or foot. I had to call them 4 times to get it arranged to be shipped to me. They refused to use a private carrier like UPS or FedEx, which would have cost them more than using their non-English speaking delivery people, but would have reliably gotten the missing items sent to me.

They scheduled to have the missing items sent to me in 3 more weeks. So 2 months waiting for them to complete the order. And that's assuming they don't screw up with that one, which would surprise me if it's right next time. Probably will be the same Mexicans in their semi-truck who won't listen to directions, because they think the GPS will bail them out. I wish we had never purchased from them at all, and I would recommend finding some furniture you like somewhere else.

MURFREESBORO, TENNESSEE -- If I could give it less than 1 star I would. I just made my first purchase from Rooms to go and I will NEVER do it again and I would encourage anyone else to do the same. After waiting more than 3 weeks to get a delivery, they gave me a 2pm delivery time and started calling at 8:45am that they were on their way, arrived here at 9:05am. They called me and I said no one was available because we didn't know we had to be. They said our delivery window was from 10am - 2pm (which still made them an hour early) and that they would make another delivery and come back. They never did. When I called the customer service number, they told me they would figure out what was going on and get back to me - that was at 1:40pm, plenty of time in the day left for them to still come out. At 4:40, when I was done with meetings, I called again, spent over an hour on the phone only to be LIED to that they had come back at 10:15 and no one answered. Well, I got news for them, we have a ring doorbell and 2 security cameras in the front and two in the back, they never even DROVE BY let alone come to the door or try to reach anyone. They told me at this point the route was finished for the day and would have to be rescheduled and the earliest would be 2 weeks and that they would not refund any of the delivery fee as they do not see it as their error. When I asked to be transferred to the store to cancel my order, I was laughed at by the store manager! I will be sure to tell anyone who will listen about the horrible ways they treat their customers, the way they lie about everything and their clear lack of concern for losing business. I have always bought all my furniture from Ashley and never had this issue, only came to Rooms to go because we just really loved this bed but I will be sleeping on the floor for as long as I have to to find another bed anywhere else but there.

KISSIMMEE, FLORIDA -- Do Not Buy at Rooms To Go If You Want Respect and Honesty

I'm a consumer and I want a good product at a fair price and I want respect and honesty AFTER the sale. I did not get that at Rooms To Go.

The salesman was great - nothing against him, after all, it behooves him to do his job well.

One caveat: the delivery window was 7 calendar days later; I've bought furniture MANY times in the past and ma used to three. That should have been the first indication that Rooms To Go's supply chain was weak and possibly fraught with problems.

After the sale it all fell apart. My delivery was scheduled for 7 AM – 11 AM and that means the truck is loaded and on the road BEFORE 7 AM.

At 9:45 the call came in: my delivery was not going to occur because the driver called-out.

I'm sorry, what? Rooms To Go has a single point of failure that impacts tens of thousands of dollars of merchandise with no back-up or risk management plan in place? No agency to call upon that provides a pool of per diem workers as many other businesses let alone furniture stores have in-place?

And it took Rooms To Go at least 4 hours to let me know?

Then the lying started. The Rooms To Go dispatcher told me my order was first on the truck for the next day. That means 7:00 AM, right? Right. Liar.

The Rooms To Go receptionist who answered the phone at the store told me my order was first on the truck for the next day. That means 7:00 AM, right? In fact, she told me her mother who lived in the same town as me received her delivery at 6:45 AM. Liar.

The Rooms To Go MANAGER at the store told me my order was first on the truck for the next day. That means 7:00 AM, right? Liar.

At 8:01 AM I cancelled the order and the customer care center representative, when hearing why, had no concern or remorse in her voice, in fact, she made it sound like this was incredibly routine for them!

No escalation, no apology, just another dissatisfied customer, oh well.

Could you imagine if I was calling Rooms To Go for a warranty or other post-sale need?

Do not buy at Rooms To Go if you want respect and honesty.

#RoomsToGo

CLEARWATER, FLORIDA -- If you purchase any furniture from Rooms To Go, please be advised to look very carefully for any "Insect Activity" that may show up on your furniture. We were delivered a brand new Power Lift/Recliner from the Clearwater, FL store in April 2018. The first evening, we saw a "few insects" on the headrest, which we "assumed" were ants that had gotten in the house, as they periodically do, si I just killed them. It happened a couple nights later, so we began looking for any other "ants" around the house, but never found any. In the meantime, my wife developed a "RASH," which our Physician told us were Shingles Virus. Then the RASH spread all over her back and back of legs. Two other Physicians told her that she must be "allergic to something she's leaning on or sitting in." So, we went to the RTG store to discuss ordering a different chair, not made of the same fabric, which we did. They allowed us to keep the first chair until the Leather Recliner could be delivered 5 weeks later. My wife told them that she would cover it with sheets, so as not to have her skin touch the fabric. So, when the new Leather Recliner was delivered, the men removed the Fabric Recliner outside to load it in their truck. They then noticed "Insect Infestation" inside the backrest of the chair, as it was now outside in the light. So, the RTG Drivers called their Supervisor, who said that we were responsible for the chair and the insects, so just leave it. My wife and I were in shock and horrified, as we had never seen a "Bed Bug" nor had a clue that a brand new chair could have been delivered from the store with any bugs of any kind in it. So, the first thing we did was totally Fumigate the entire house, even though we had never seen any Bed Bugs in our home, until seeing them outside inside the chair cushions. RTG was going to make us pay for their "Infested Chair" until I spoke to several people. Then, we had a Professional Pest Control Technician come to our home, to inspect the "new Leather Recliner," as well as to inspect our home for any signs that the Bed Bugs were actually inside our home, other than the first chair that we had purchased from RTG ($800). The Tech inspected the floors, walls, ceiling, A/C Vent, and even under picture frames on the wall. He assured us that "our home did not infest the RTG Recliner, BUT, their Recliner had the insects inside of it when it was delivered. So, if you ever buy any Rooms To Go furniture, not even having to be beds or mattresses, but any furniture, be sure to look for any signs of insects. Much of their furniture comes from China, as our Recliners. So, you never know what could be "lurking inside."