I had an absolutely miserable experience shopping with SAKS ONLINE. I purchased multiple items for the holidays, and practically the entire order arrived in deplorable condition. Items were missing from the order, items were damaged, I cut myself on broken merchandise when I reached in the box, and there was so much packing paper in one box it could stretch the length of a house. When I immediately contacted SAKS, they were as "nice" as could be. After a few weeks, I was contacted by a SAKS representative who stated that they were not going to pursue my "claim" because I was a fraud!
When I told them I took photos of the damaged merchandise and my cut hand and fingers, they asked me to send them the photos, which I did. I was called back and told the photos were "doctored"... it was not SAKS merchandise nor blood! They closed the case. I am actively pursuing a dispute with my CC of record and SAKS is fighting the dispute. SAKS never asked me to return the damaged parcels; never offered me a refund, store credit, replacements, nothing! Three months after the fact, I arranged with a SAKS representative to send back ALL of the parcels, since my CC wondered why I did not "return" the parcels.
I explained that SAKS cut-off all communication with me and the boxes of garbage were still sitting in my house. I sent back the disgusting, opened, melted food, broken, bloody (from my cuts) merchandise, empty parcels and all. I have never experienced such inefficient and incompetent service, or lack thereof. At this point, I am stuck with a very large bill and two items that arrived intact. I am not going to be stuck with this huge bill and two items, the cost of which do not even come close to what I spent.
I am hoping that my CC company will assist me in resolving this issue, and SAKS will own up to its embarrassing and shameful customer service, as well as its completely horrible packing and shipping. I seem to have no recourse than complain, complain, complain, especially since I have no clue as to what SAKS will do once they receive back their garbage of an order - packed and shipped by SAKS.
It is outrageous that a company of this alleged caliber would attempt to pawn off the merchandise that I ended up with. More disturbing is that so many items were missing - and they want ME to pay for their incompetence? Unbelievable. I suggest anyone shopping online, especially with SAKS, be very aware and keep records of everything.