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Possible Online Auction Fraud
Posted by Olb on 04/15/2007
I recently won a bid @ Sam's Club Online Auction on a 1 ct Asscher Cut Diamond Ring. It was a successful bid closing @ a good price for me, the consumer, but apparently not for them, for on the following day instead of receiving an email regarding shipping of my item I received an email advising me that due to human error that the item was not available. I feel that this may be a case of auction fraud with the seller refusing to sell an item on a successfully won bid due to the winning bid amount being less than they anticpated. I am extremely disappointed as I monitored this item for hours bidding back & forth until I finally one my ring. It was such a stressful bidding process but I was so excited since my husband had agreed that it was okay to bid on it. We've been looking at buying a ring for months now but was unable to afford any of the ones we really liked. Then to find this beautiful ring & actually win the bid was unreal. It was our blessing so to speak. I still have faith in Sam's Club in that this issue will be corrected/resolved for Sam's Club is a retailer in which I have trusted and patronized for a number of years. disappointment both verbally & also written. I have now mailed a letter to the corp office as well as emailed the auction team, no response yet. I am cautioning anyone who's bidding with Sam's Club to be careful-especially with an item that you really want because if it's a big ticket item where your winning bid may have closed at a good price- just be aware that if the price is too good you may not receive it after all.

extremely wronged as I monitored this item for hours bidding back & forth until I finally one my ring. I feel that this is a case of auction fraud with the seller refusing to sell an item on a successfully won bid due to the winning bid amount being less than they anticpated.

     
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Posted by Sparticus on 2007-04-15:
I had no idea Sam's Club had a web-auction site... thanks for the warning. This type of thing happens on ebay when the seller doesn't put a reserve price up but in reality they have a reserve price in mind.
Posted by shawnp80 on 2007-04-16:
"WON" your ring, not "ONE" your ring.
Posted by Ponie on 2007-04-16:
Was this the 2 carat ring where the high bid was a dollar two eighty seven? I'd be disappointed too.
Posted by jdhdwill on 2007-08-17:
Same thing happened when I won an auction for some boots. Not available due to supplier. Voila, they are on the auction again, same size and brand/model.
Posted by PO32775 on 2008-03-26:
I "Won" Bid for a GREAT price for a .48 ct. t.w. Princess Band 5 diamonds set in a 3mm platinum band, my bid? 558, a great price for the platinum band alone!.. tho I won the bid, never got an email or any further contact , I have called daily for 2 weeks and a different excuse each time! I now hav e a great bid in on another ring and the auction was supposed to end on the 24th, imagine my surprise to see that the auction NOW ends on the 28th! there is most definately fraud affot with samsclub auctions!
Posted by I Love Auctions on 2008-05-14:
I thought that only happened to me!!! I also won a vanity at a great price and after waiting to be notified I get an e-mail notifying me that the supplier was out of vanities...the day after the vanity was up for auction. I sent a complaint and the response was to bid on the item again and they would honor the original winning price...it's all b--- s---...they just want you to bid to bring up the price.
Posted by AnnesLimo on 2008-06-03:
I suspect there are also fake bidders as I've been bidding for days on a certain laptop computer but I never win the bid and evidently the winning bidder always seems to be one of two other people. Ironicly enough every time an auction ends another item pops up as a new listing??? I find this rather curious since the only other explanation would be the winning bidder(s) reselling but my searches online turned up no similar items on ebay or elsewhere...
Posted by Bid to Buy on 2008-10-12:
This happen to us also! We won the bid for a 10pcs Kings Size Bed Ensemble and was so excited that we had gotten it at a great price. The next week, I got a call from my secretary that I had a package delivered to my office and was very shocked to see a very small box from Sam's., upon opening it I discovered 4 rolls of duct tape! We contacted Sam's about the shipping mistake and was told there wasn't anything that could be done except a refund because of it being an auction there was no other replacements. We are currently waiting for our refund and hoping that the shipping charges of $25 will be included. Buyer Beware of this auction site!!!
Posted by Andy_CO on 2009-12-02:
I am convinced that Sams Club Auctions is a complete FRAUD!!! When you are bidding on an item, and place a maximum for a proxy bid, mysteriously some other bidder raises the bid to just a $1 short of your bid. This has happened so many times that is just impossible that it is only a coincidence. They either have people working on this scam or is some kind of automated script that squeezes you for more money. I will investigate further and gather more evidence and will report Sams Club to the DA's office in their local jurisdiction. If they think they are untouchable, they a dead wrong!!!
Posted by jdrabe on 2009-12-23:
A similar thing happened to me when attempting to purchase a television on Sams Club Auction. I won the tv at a very good price and then got an e-mail stating that they were out of stock. This happened more than once. Also, some other items that actually arrived had dents or other defects such that I suspect they were display items. I must also say, by far the majority of purchases I made there went through flawlessly and with no other problems. I have bought a lot of stuff there, and most of it was at excellent prices
Posted by bill520 on 2010-11-10:
I also suspect fraud at Sams Club auction site. I won a laptop computer at the lowest price for that model in any other auction. I received an email that said more information was needed. I called the number they provided and they asked me to confirm information that they already had. They thanked me and said they would process my order. I have called back 3 times and sent 3 emails. They always tell me it is in "shipping". It has been 12 days since I won the bid...still no shipping notice. The are JERKS !!!
Posted by bmwsav on 2011-01-04:
This is still happening as of 01/04/2011.
I won a Lexmark all-in-one printer and was emailed 2 days later it was canceled due to supplier out of stock when there were others being auctioned there after my winning auction.
Now, I'm considering starting a membership with their competitor COSTCO when my membership expires.
Posted by june on 2011-11-06:
I'm wondering if ANYONE has EVER gotten a truly great deal with Sam's Club auctions?!!
Posted by Shelly on 2011-12-02:
I have been biding on SAMs Auction for 4 years and can honestly say 4 years ago I got great deals on items! Even a diamond ring but after that it has sucked. Something's go over the actual price, (I look up items and some are selling in your local sams club clearance section)! So anyway I have a strong feeling SAMs has people bidding against you to make the bids higher. Plus hub just won diamond earrings a week ago and they cancelled order blaming him for credit card error. He won them at $253 and same ones are bidding for $350 now. So far I have seen these earrings appear 4 times. Do they really have more than one pair? Doubting that now!
Posted by Shelly on 2011-12-02:
By the way hub called to verify credit card info and everything was correct! 4 days ago they said they would process and nothing yet! They just lie to get you off phone and hope you don't call back.
Posted by JD on 2012-04-22:
In the past you could get some deals at the auction. Now you can bid without even having a membership all you have to do is register at Sam's as a Guest and "whalla" you can bid at the auctions too. I don't know if these people don't know what the prices are at Sam's or can't look at the price at Sam's .com (I know that all of them are not there), but I know that things that I can buy for $6 in the club can go got $12 then you have to pay shipping $6 bucks and thing that I pay $10for can go for $24-28 and ypu pay the shipping - COME ON??????????
Posted by MrBor on 2012-04-22:
I have bid and received several items to include a watch which never worked, a toaster that defective and then finally a master remote that also could not seem to be programmed with anything but one tech item. Sams took back the watch and assured me a replacement, but that too never materialized.

When I attempted to return the master remote to the local store, they refused saying it was an auction item. This too came after I called the auction customer service and was told to return it to the store.

Terrible Service. I will NEVER use their auction site and will not renew my membership to Sams. Costco has it all over on them!
Posted by disappointed on 2012-10-03:
The popcorn bidding is a pain. When I think I am a winner then it add time on the auction. I am sure it is to increase the price. It reminds me of a penny auctions. Is that legal?
Posted by convinced of sneakiness on 2012-11-27:
Twice now I had the high bid for hours and within the last 5 min of the original close time 2 bidders start bidding. still got a great deal on what I got but ticks me off that I had to fork over another $10 each in the last couple of min. The first time didn't think much of it, but second time was instant thought of sneaky cheating on Sam's part
Posted by JQZ on 2013-02-05:
I won a bid for a Vizio TV and received an email the next day saying it had been shipped, but the FedEx tracking number was not in the FedEx system. After emails and phone calls to Sams Club, I finally got a call back saying that the delivery would be in two days. One day later, Sams cancelled the order, blaming the vendor for being out of stock.
Posted by DD on 2013-03-10:
Most assuredly a rip off site...unless you are willing to pay store price plus shipping...you are mysteriously outbidded...joke and a waste of time...check "overstock.com" for a better price!
Posted by Mb on 2013-05-09:
Just bought a carat and a half ring from sams club auction got a great deal and they canceled it because they said I did not respond to there emails.. I NEVER GOT AN EMAIL. Now they said I can try to bid on it again. Can we say FRAUD!!!!!!
Posted by JCR on 2013-06-17:
It took me 88 minutes on 3 different occasions and 4 customer service reps to try to return an item to Sam's Club auctions within their 30 day limit. Their system was unable (?) to send me a return label
Posted by LBM on 2013-09-05:
Half of the auctions are bogus. I won a lamp that was going to be a gift. They notified me that I won and sent me a confirmation email. Then 2 days later cancelled the order and DIDN'T EVEN NOTIFY ME!!
Posted by LCS on 2013-09-09:
I see items that are bid on well above the retail price. Some people don't seem to research prices before bidding. I just saw a weather radio go for twice as much as it had been in the store.
Posted by Rh on 2013-09-18:
I Won a 1.5 Carat diamond ring, I got the emails that I was the High bidder. After a few days I never received a shipping email so I called them, It took them a while to find the Problem. They told me it was out of stock. Really?? They list items they do not have?
Posted by BAW on 2013-11-12:
I "won" two jewlery items on the same day. The items are at this time are in Sams Club stores (and online). The day after the auction I received an email that they are not avaliable. My order was cancelled, Sams club auctions is a scam, you only win if they like the amount you bid. How do I know this. On low winning bids I have received a dirty ripped down pillow, cracked old memory foam floor mat, food still in used expensive food processor..you get the picture. This is called FRAUD. Sams uses the auction site to get rid of the old, used, returned items that did not sell in the store
Posted by Glen on 2013-11-13:
I find the auction to be very fair, when you place your bid it tells you what shipping will be,but if you head is up and locked , I suppose it would be hard to see.
Posted by txreviewer on 2014-01-18:
Electronics - mostly old/outgoing/did-not-sell-well models, returned items.
Cancelling/not honoring a winning low bid is common practice for this club then blame the vendor for not having the stock even though the same item is still being offered for auction.
Remember, if you use sams auction site winning a bid is not a guarantee you're getting the item and if you do get it don't expect it to be in pristine condition.
Too many complaints of the same things that management should address if they care but i guess it's none of their concerns.
Posted by Jason Tesdal on 2014-02-25:
Not surprised, you are actually bidding against one or several employees of theirs. I have seen products sell for more than what it is offered in the store itself (yes almost all items are for sell in their store). You will have better luck buying the same item on Ebay for less and it is now guaranteed.
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Tire Department
Posted by Sidewinder_2001 on 05/21/2009
ROGERS, ARKANSAS -- I went to Sam's Club to have four new tires placed on my 2004 Dodge Pcikup. I dropped my vehicle off and gave instruction where not to park the vehicle when done.

I cam back later and noticed my vehicle was parked exactly there. I went in and got my keys and went back to truck and found the vehicle unlocked on the parking lot.

I went back in and complained. All I got was sorry about that sir......

I checked out a few items and went back to my vehicle and noticed that there was over 5 oz weight on t he front passenger tire over 3 oz on front driver tires and the same on the rear tires.

I went in to complain and got no where was told that it was because my truck was out of alignment. I tried to get the tire dept to look at it and he stated sorry about that sire and refused to look at vehicle or try to rebalance the tire. I don't know a lot about tires but do know that is a lot of weight. I left upset.

While driving home I almost lost control of my vehicle and went into a sideways skid on the interstate. I made it home and checked my tire pressure. 90 pounds in driver rear 80 in passenger and 60 in the front tires. My truck recommends 50 and 80

I drove truck to a local tire shop and have the tires checked. (Again driving 40 miles an hour there the truck was unsteady and as if driving on ice. almost had accident several times from vehicle swaying)

Tire shop check my alignment and found it to be good, found the tires to have run out in all tires. I was told that who ever did the tires at Sams Club had to known they where bad and dangerous. I called 4 tires shops also asking about the weight issue and they all stated the same thing.

I went back to Sams Club and they repaid me the 100 $ took the eh tires and checked them, they replaced one tire and sent me on the road again

drove down interstate again vibration and swaying occurred again. I went back and argued over returning the tires. they finally agreed to upgrade them but I had to pay difference. no big deal except I spent over 14 hours trying to get tires on my truck between the two days. I was stuck at Sams today for over 6 hours. When they went to replace the defective tires (which they finally admitted all where bad) I was told I was 3rd in line...!!!!!!!! I have been there 4 hours at this point!!!!!! They where rude and acted like they where doing me a favor paying me the 100 dollars for the balance and wheel work they refused to do on NEW TIRES.

I will never buy from Sams Club Tire Department Again.

SAMS CLUB IN BENTONVILLE? ROGERS ARKANSAS
     
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Posted by TGT101 on 2009-05-21:
I know that you know it now but it never pays to go to wal-mart/sam's club to get auto work done.
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Sams Club Tire Road Hazard Policy
Posted by Grjoe on 02/02/2007
GRAND RAPIDS, MICHIGAN -- I bought a set of Goodyear tires at Sams Club back in April.Yesterday I had a flat so after changing the tire I went to Sams to fix. It turned out the sidewall was cut and tire needed to be replaced.The purchase price included road hazard however I found out that if they don't have the tire in stock it will take 5 to 10 days to get one.Also they will not order replacement unless I pay in full for tire and only after they get the tire will they make adjustment for mileage.It's the middle of winter here in Michigan and they don't care that I have to drive on the donut spare till they get the tire from THEIR source.It's a Goodyear tire and I know they can get locally in Grand Rapids.What if I was on a trip,I guess I'd just have to wait till tire comes in.

I'd think twice about buying tires at Sams Club.I know I'll NOT be renewing my membership.

UPDATE:
I got ahold of a manager the next day and he agreed to provide me with a tire until my replacement arrived.A week later replacement arrived and change over was done and I had to pay around 50 dollars because of prorated mileage.
Those of you who said put on another tire would not work.These are Goodyear High Mileage designed for snow,ice and water.
My whole point was to advise you of Sams Club policy.Which most of you missed that point.Remember the old saying " don't kill the messenger".I really found this site worthless!
     
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Posted by FloridaLizardQueen on 2007-02-02:
Like you said, it's the middle of winter in Michigan. Sometimes the delivery truck is slow in getting to the store on time. Have a little patience, maybe something happened to the truck on the way, but I agree that the tire should have gotten there sooner.
Posted by Anonymous on 2007-02-02:
For crying out loud, just get a similar tire of another make!
Posted by Anonymous on 2007-02-02:
Don't pay attention to the guy above me (PWP) he really doesn't know what he is saying. To get anything but the same tire you are asking for trouble, they don't match.
You might want to get a matching tire from somewhere else so you can drive safely and save the one they get you for a spear. Good luck to you sir.
Posted by Anonymous on 2007-02-02:
Lid, I beg to differ with you. If the tires are "similar" and are rated the same, it'll make little difference. We're not talking nascar here.
Posted by Anonymous on 2007-02-02:
Pirate you may beg as you do, but you are wrong.
Posted by Anonymous on 2007-02-02:
You make a good point, Pirate.
Posted by Anonymous on 2007-02-02:
As always !
Posted by Anonymous on 2007-02-02:
YOU MAKE NO SENSE AS ALWAYS.
This makes maintaining the vehicle manufacturer's recommended tire inflation pressures and using "matched" tires on all wheel positions necessary procedures to reduce strain on the vehicle's driveline. Using "matched" tires means all four tires are the same brand, design and tread depth. Mixing tire brands, tread designs and tread depths may cause components in the vehicle's driveline to fail.

http://www.tirerack.com/tires-techpage-1/18.shtml
Posted by Anonymous on 2007-02-02:
Let me add that if the vehicle has All Wheel Drive then the tires must match. A 'similar' tire will cause transmission damage. I found that out the hard way.
Posted by Anonymous on 2007-02-02:
Lid, you're talking the exception and not the rule. Good point PB, that might make a difference in all-wheel drive.
Posted by Slimjim on 2007-02-02:
Maybe on your 72 Pinto you can mix tires pirate, but todays cars that working people buy mandate matching tires. You're not only giving bad ( even dangerous) advice, but you're belittling the poster as if it was some common sense thing to do. Too funny!
Posted by BobJohn on 2007-02-03:
I was reading my owner's manual, I have an AWD, and it said the tires must match in size, width, rating etc but it doesn't have to be the same brand. I think tire stores make a killing telling people that.
Posted by grjoe on 2007-02-15:
See My Update
Posted by Betina2 on 2008-08-04:
I have nothing against Sams as I have not experienced anything negative so far.... but whenever i complain about a business, I take it up with their management and if I do not get results I just file the complaint directly with my State Atty General. If the practice is questionable, the Sate Atty gets results. Also, b4 I file the complaint I advise the business that I plan to do so with the State Atty and just hearing that is often enough to resolve the matter.
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Laptop warranty
Posted by R.C. on 01/31/2007
PORT CHARLOTTE, FLORIDA -- BEWARE OF SAM'S CLUB COMPUTER WARRANTY

Last year I purchased an HP Laptop from Sam's Club. The factory warranty from HP was one year. I purchased an additional 2 years warranty from Sam’s. My first year service from HP was excellent. At the end of the warranty I had a mechanical problem with the mouse Pad and sent it to Sam’s warranty Co for service. They returned it un- repaired with no explanation. I called and was told that the warranty would not apply because the machine had been abused. After lengthy discussion they claimed that that there was water damage to the inside of the machine. This made no sense to me, so the same day I took the machine to Port Charlotte Computer Service in Port Charlotte Fl for inspection. They opened up the machine while I observed. Guess what? There was no sign of water damage or any other type of foreign matter inside of the laptop.

I immediately called HP factory service and told them my problem. They gave me a 35 day courtesy extension on my original warranty and sent a box for me to return the unit. HP found no contamination of any type and repaired the unit under warranty and returned it FedEx overnight. The repaired machine was back to me in three days.

I’m thrilled with the super service from HP and have transferred my extended warranty to them. I’m disappointed with Sam’s Club and the apparently unethical warranty facility. Sam’s Club was of no help at all when I told them of my problem.


R.C. Dickenshied







     
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Posted by MRM on 2007-01-31:
Sam’s Club has little or no computer knowledge in repairing computers. Its a good thing that you sent your PC to HP manufacturer and gave you extended warranty.
Posted by Justusryan on 2007-01-31:
I know the last place I would buy a laptop/extended warranty is the place I buy my bulk cheese!
Posted by Sparticus on 2007-01-31:
I can't remember the last time I read an extended warranty success story. 90% of the time it is a waste of money... and they know it. Tonight Office Max tried to sell me an extended warranty on my office chair! I'm waiting for the day they try to sell me a warranty for my printer paper...
Posted by *Brenda* on 2007-02-01:
Sparticus, I have a few! I seem to break all my stuff. I had a replacement plan on my xbox, it broke and I got a gift card for the full amount I paid a year and a half earlier. I used it to buy a 360. I had one on my laptop and then that broke. The guy said it was one of the most fried laptpos he'd ever seen. It needed a new motherboard and I got that fixed in less than a week. I got warranties on my furniture and part of the dresser started to sag. They first fixed it with industrial glue but that didn't hold so the next time they brought a new one! That dresser's fine now.

So, for me it's worth it because.... things seem to break in my presence. I've never had a hassle either. I guess I'm just lucky!
Posted by Sparticus on 2007-02-01:
Well that is good to hear Brenda! I'm sure there are more stories out there like yours, but we unfortunately probably only get the bad ones here... =)
Posted by Justusryan on 2007-02-01:
I replace x-box's, x-box 360's, Nintendo DS/Gamecubes, Playstation 2, PS3, and PSP's where I work all the time! I guess its a game machine thing, because that is what seems to break the most.
Posted by BigFig on 2008-12-21:
When I purchased my HP Laptop DV 2000 in December 2006 I purchased a 3 year extended warranty that I was told took care of everything. I paid $79.03 for this warranty. Since the battery came with the computer I assumed it was covered by the warranty but it is not. I found this out today when I dialed the 800 service call number. I also have a problem with the clock on the computer. It will not keep time properly. I was told this was not covered either. So I asked what does the warranty cover and was told by the warranty service person that the whole computer was covered. Since the battery came with the computer I would have thought that it was a part of the computer otherwise I should have bought the battery separately. Why was it sold with the computer? Since the clock was a part of the computer I would have thought that it was covered. I will be at Sams tomorrow and will address this issue with the service desk. Good by Sams Hello Costo.I have always been loyal to Sams but this third party administered warranty has changed my mind. It is not the money, it's the principle. Mr. Sam would not allow this to happen if he was still alive.
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Tire Purchase And Warranty
Posted by Zowie on 04/27/2008
SEEKONK, MASSACHUSETTS -- In April,08 I returned to Sam's Club located in Seekonk, Massachusetts to have my tires rotated and to repair a pending flat tire (a screw embedded itself in my tire) under warranty.

The tire is on a 1993 4WD pickup. Here is the short version of my complaint.

Sam's Club tire center agreed the tire that has been damaged by a screw was unrepairable because the screw was in the sidewall and I was entitled to a new prorated tire under the warranty. The damaged tire was on the right front of my truck.

Sam's Club said the new replacement tire has a tread depth of 16/32 of an inch, and the undamaged left front tire the has 6/32 of an inch remaining. Therefore, it is against their policy to have two tires on the same axle that have more than a 5/32 of an inch difference. They would not replace the damaged tire unless a bought a new tire for the left side too.

As far as I was concerned the left front tire had much useful life left. This tire is legal in Massachusetts until it goes below 3/32 of tire tread depth.

I asked the tire person to produce this policy and more importantly show me where it states this in the tire warranty. He could not. He could only say it was because the tire is on a 4WD and that mechanism could be damaged. I asked to see the manager.

A female manager appeared and I told her I dis- agreed and only wanted one tire replaced under warranty. She would not allow this. I then asked her to prorate the undamaged tire and if they would allow me this credit on the undamaged tire I would buy the second tire. She agreed.

I left the garage and went into the store and got the 2 new tires off the rack. As I proceeded to the register to pay I was approached by this same female manager. She said after further conferring with the tire installer I would have to purchase two more tires for the rear of the truck because they measured 7/32 in depth and once the two new tires were installed on the front that measured 16/32 there was now a difference of more that 5/32 between the front tires and rear tires which is against there policy. She further said it was for my own safety. The tire person added it was because the truck was a four wheel drive and again the mechanism could be damaged. I told him that might apply to newer models that are full time computer controlled 4WD vehicles but not my 15 year old truck.

I said I would not buy another two tires
especially since the rear tires have just under half their tread left on them.

I asked to speak to the store manager and this female manager said there is no one who will over rule me on this matter.

The manager then said I could buy the two tires and take them from the store and have them installed else where but not at Sams. I then said so I guess my safety is not really your concern after all!!!


I left the store with a screw still in my tire. I went to another tire dealer and had no problem replacing the damaged tire.

So, keep this hassle and ploy by Sam's Club in mind when deciding to purchase a tire or a set of tires.

Your warranty turns out to be more comprehensive than you can imagine.I feel Sam's Club implements policies to make more sales for them, as you can see from my experience.

I intend to file a complaint with the BBB to recover my monetary loss on the damaged tire they refuse to warranty.
     
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Posted by Anonymous on 2008-04-27:
I have to side with Sam's on your complaint. Even though they may not have a written policy they are correct when it comes to tread depth on tires. On a 4WD or all-wheel drive vehicle all the tires need to have the same or very close tread depth. Otherwise the transmission can and probably will be seriously damaged due to the 'unbalanced' nature of the tires. There can be handling problems as well. All the tires need to be the same style as well. Read your owners manual or call the manufacturer and they will tell the same.
Posted by zowie on 2008-04-27:
Thanks for your comment. The tires are exactly the same in size and dimension. I asked other tire suppliers and they said if the tires were of a different size it would pose a problem. The truck owners manual said the same, emphasizing the same size tire. You have to look at the tire depth which is in 32 seconds of an inch, Sam's Club is insisting A 5/32 difference is dangerous. Lets be logical here, that amounts to about 1/8 of an inch. Do you really think that would affect anything at all. However, my point is that whatever Sam's Club may claim, it is not anywhere in the warranty and their warranty has many conditions. Sam's Club did not fulfill their written warranty on the tire unless I bought additional tires.
Posted by Anonymous on 2008-04-27:
Yes the difference is small. But I think that Sam's was simply trying to protect itself in case there was transmission damage. However, they still should have replaced the tire under warranty, just not mounted it on your truck. The sensors on 4WD are sensitive and the tread depth difference might make it 'think' that one or more wheels are spinning slower than the others. It will then try to correct the power to all wheels which may cause damage to the system. May I suggest that you contact the manufacturer and see what they tell you.
Posted by zowie on 2008-04-27:
Well, PassingBy I am just flabbergasted by your latest comment. You seem to be a pro business poster here. You are agreeing with Sam's and you do not comprehended the facts of the complaint. I say this because your comments are in direct opposition to the facts I have stated in my complaint. I will repeat it again, My truck is a 1993,it does not have any sensors. I have to manually lock the front wheels and shift it into 4WD. My truck has no idea what type of tires are on it and 5/32 of an inch tread depth difference between the tires makes no difference. I have just under two hundred thousand miles on my truck. How many different tires do you think I have had on it over the 15 years with different thread depths? There is still nothing wrong with my transmission or 4WD system.
Regards
Posted by jktshff1 on 2008-04-27:
regardless how old your truck is, PB is making a good point of contacting the manufacturer of the tires and the truck to get the "official" decision whether or not it could make a difference.
Posted by Anonymous on 2008-04-27:
You have failed to notice that I said Sam's should have replaced the tire under warranty. In no way am I protecting them as I am drawing from my own experiences.
Posted by zowie on 2008-05-18:
Well, a BBB complaint filed. I requested a $24.73 refund. Now, at this point,it is up to Sam's Club to respond to the complaint filed with the BBB.

If Sam's Club does not respond I will send a copy of the BBB Bureaus decision to the corporate office.

My next step will be to file a claim in small claims court against Sam's. There is a $30.00 filing fee but, I can ask for reimbursement for the cost of filing a claim in my complaint. Of course I would have to succeed in the court action to get reimbursed.

Incidentally, the owners manual for my truck addresses replacing a tire. It does not mention tires being within 5/32 of an inch at all. It does say replace a tire with one that is of the same size, weight capacity and same thread design.
Posted by Buffygirl on 2008-05-31:
I'll never buy tires from sams ever again we know how you feel about the warrenties Sams will never stand behind anything and the claims department is also owned by Wal-Mart they will never stand behind any thing if everyone stops going to Sams & wal-mart they will go under and we might get better stores but make sure walmart or sams don't own them
Posted by Betina2 on 2008-08-04:
I have nothing against Sams as I have not experienced anything negative so far.... but whenever i complain about a business, I take it up with their management and if I do not get results I just file the complaint directly with my State Atty General. If the practice is questionable, the Sate Atty gets results. Also, b4 I file the complaint I advise the business that I plan to do so with the State Atty and just hearing that is often enough to resolve the matter.
Posted by msm4u2i on 2008-09-03:
This is common of 4wd trucks and all wheel drive cars. As the tread wears down,the overall circumference of the tire is reduced. therefore, a tire with 16/32 has a greater circumference then one with 5/32. Its a problem on 4wd trucks.That means that the tire with the least tread is gonna spin a little faster. both axles must spin at the same speed, meaning all the tires MUST be same size. the transfer case will be damaged. I have seen it. Sams was not wrong. its just the down side of having a 4wd.Most tire shops who have a brain in there head would rather not fix or sell tires that may cause damage to the transfer case, then to have possibly pay out thousands for a new transfer case. if you have a 4wd, you should by tires in sets of 4.
so it may seem like bs, but it is what it is.
Posted by rotacar on 2010-02-26:
It seems to me that you could have brought in the mounted wheel and had them perform the work. They are obligated to follow through with their warranty, per chapter 93 of MGL. I will maintain that they could consciously object to securing the wheel on your vehicle on the reasonable argument of safety (transmission failure with subsequent freezing to death waiting for AAA? I dont know...), however its a tough argument since you ended up having to drive away with a screw in your tire. If it was so that you would not have grounds to sue them due to negligence in contributing to a hypothetical future transmission failure, then again, see potential lawsuit from screw driver in tire leading to any number of legal problems, or simply warranty laws per chapter 93 of MGL. I suspect that it is simply a matter of corporate actuarial calculation... how many tires can I sell before I get sued and will it be worth it.. Kach$hing!
Posted by bill on 2011-07-08:
sams tire sare junk
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Sam's Club Complaint
Posted by Dlsutton4211 on 12/21/2010
I was bidding on a diamond pendant and won the bid at a very good price. I later received an email telling me that the item was not available any longer. "Unfortunately, we will have to cancel the below listed items from your order due to supplier availability." I did find it still available on the regular web site and called their service support. After explaining what had happened I was told that the thing that are on the auction are items that are not available any longer in the store or regular website. I advised her that I did find the pendant and that it was sitting in my cart on the regular website. She indicated that she would send a service request over to the website and that someone would contact me the following Monday (12/20/10) I did not get a call and the pendant is no longer in my cart on the site. After reading about another person's order being cancelled for the same reason I am suspecting that Sam's Club is not being honest in their dealings with their customers. Buyer Beware!
     
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Posted by Alain on 2010-12-22:
It does look a bit suspicious.
Posted by bmwsav on 2011-01-04:
This also happened to me recently 01/04/2011.
Seems that Sams doesn't run an honest auction site.
Posted by dlsutton4211 on 2011-01-18:
Update to my post - Sam's did contact me and offer to correct the error for the same price as what I won the bid. I did decline as I had found a better deal.
Posted by Mighty76 on 2012-01-11:
I won a 10ft market umbrella just before Christmas. They cancelled the win the next day citing an inventory mistake. I called and they said they would set up a private auction for another color. I won that and they cancelled again. This has happened three times in row now. This is a scam they have several umbrellas in various colors on the site now selling for 4 times what I won the first one for. Don't trust Sam's auctions.
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Sams Club Survey
Posted by Celtec on 12/29/2009
Your readers should be aware that if they complete (or even start) the Sams Club survey they will be immediately inundated with numerous spam messages, as well as possible text messages on their cell phones. Sams says "We value your opinion", and to "please complete a survey about today's club visit". If you do this you will be asked to give your address, email address, and cell/home phone number. Step two offers numerous "offers", which requires you to select at least two of the "offers".
I immediately ended the "survey" and found a confirmation on my email site. After unsubcribing I found 9+ emails that I believe were linked to this "survey", as well as a commercial text message on my cell. I can deal with the email messages as I will treat them all as spam, but the text messages cost me.
     
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Posted by Slimjim on 2009-12-29:
We are looking right now at this new text blasting form of marketing for a particular venture. It sounds like it would get old real quick but we think it's a bit ground floor and worth a glance. From what I understand, you are not charged for these text ads as your carrier sponsors it and receives revenue.
Posted by Anonymous on 2009-12-29:
Once again Slim is on the cutting edge of modern day spam. Very good comment.
Posted by Anonymous on 2009-12-29:
Giving a survey does not require you to give this info. No one held a gun to your head. You can skip this info you know.
Posted by Slimjim on 2009-12-29:
LOL, that's me stew. Hey, back in the day, email blasting was a great (and free) form of advertising. Today it's luke warm at best with spam filters and general reception. Phone text messaging will no doubt, begin annoying people soon enough (see complaint above). You have to ride the wave in bizzzness though. Early bird gets the worm, play the hot hand, etc..
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Another Cancelled Winning Bid and Order Confirmation
Posted by Fsbvi on 10/29/2012
I won an auction for a flat screen TV and received the "you won" and "order confirmation" emails. A week later I checked my account and found it had been cancelled. I called and was told they were out of stock yet they sold three more several days after I supposedly won mine but for higher prices. They either cancelled mine and sold it later for a higher price or were selling things they did not have physical possession of. Both are violations of auction fundamentals. I asked for something with similar specs and was told no.

They have no reserve on their auction items. Since this posting Sam's Club got involved after my phone call complaints and set me up with 3 "private auctions". In theory they located the item and held it for me alone to bid on. They had me place the same bid they could not fulfill previously and I won all three but they were not able to fill the orders after all that. I can't believe their customer service got involved to that point and still could not come up with the item they claimed to have.

     
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Posted by FoDaddy19 on 2012-10-30:
You might not of met the reserve price

From their website :

Q. What is an auction reserve price?

A. Reserve price is the lowest price at which an item will be sold in an auction-style listing, even though the opening bid amount may be much lower.

If the highest bid does not meet or exceed the reserve price, which is never disclosed to bidders, the item will not be sold.

They are very vague about out of stock items though

"Q. What if my auction item is out of stock?

A. At Sam's Club Auctions, we make every effort to ensure that the items listed are in stock and available to our Members.

Occasionally, items are unavailable because of concealed damage, inaccurate inventory counts or incorrectly labeled merchandise."

I guess that means they just give you your money back.

"Both are violations of auction fundamentals. "

Their auction, their polices.

Posted by fsbvi on 2012-12-15:
I know what reserves are and this was higher than the minimum. If a reserve was not met they should not tell you your bid won and shipping will be in a few days! Besides, read my update - customer service tried to sell me a set 3 times after getting a promise from the vendor that one was available. This violates the essence of what an auction is - you only auction what you have physical possession of - not the promise of what others might deliver. Their "Occasionally, items are unavailable because of concealed damage, inaccurate inventory counts or incorrectly labeled merchandise." is a cover story for a lie. Its what they used at first till I escalated my complaint and got the real story - they never had it to begin with - and got the offers of a private auction with only me bidding at the same price that wound up failing too!
Posted by leeford on 2013-12-20:
This happened to me once before. This time I got the same thing. I got a notification that I had won the bid. That the item status was " being processed". A day later the status it was listed as "exception". I emailed customer service and asked them what do you mean by "exception". After a couple of days and no response. I called the customer service and asked what the term exception meant. After being put on hold he said he had taken care of it. So after a couple more days, I checked the status online again an now it shows "Canceled". Not by me but by them. No explanation has been given to me.
Posted by BillyDale on 2014-01-21:
Same thing happened to me in early December, 2013. I won a 70" Sharp LED. I received the emails that I had won, and that shipping info would be forthcoming. I was also offered information about obtaining an Extended Warranty. I then received and email about 3 days later saying my order had been cancelled with no further explanation. I called the toll-free number and was told that the unit might have been damaged in preparation for shipping. They gave me an incident number and said that there would be more auctions on that particular TV and that I should bid them up to win no matter what and then they would credit the difference after the order was placed. I recorded the entire call just to be sure I know what I was told. The same TV has not ever been offered since, in almost 2 months. I was able to see where they were for sale at the Wal-Mart store. I'll bet if Sam was still around he would have a fit that his company was operating this way. I think the experience has tainted my attitude for all of the Walton related companies (Sam's Club and Wal-Mart). In the long run, they loose as I have always been a pretty regular customer. Not no more! And I have quite a few more "buying years" ahead of me.
Posted by tomy on 2014-03-28:
The same thing has happened to me 3 times in 3 months this year. Someone needs a class action lawsuit.
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Sam's Club Mooresville Nc Poor Service From Staff
Posted by Projeffstone on 01/31/2014
MOORESVILLE, NORTH CAROLINA -- I have been to the new Sams club in Mooresville three times already to get a feel to see their attitude, products etc. The samples folks (another company entirely) were awesome. Great personalities, and really created a positive image. The Sams staff were slow, more concerned about talking amongst themselves than customers (Mooresville-itis) and actually had an arrogant attitude. The cashiers held up lines to try and sell upgrades on memberships and their food corner(hot dogs, pizza, etc) lacked any quality and the staff just seemed lethargic. I would have hoped to see new products but their grills, clothes, packaged food items were the same old Sams stuff and at a higher price than other stores in the area. Sorry Sams you get one star for your gas price and thats it.
     
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Rude Employees/Lying Employees
Posted by Jenniferjeremy on 01/25/2014
MOORESVILLE, NORTH CAROLINA -- I was going to check out the new Sam's Club that just opened nearby before I purchased a Club membership. I was told by a Sam's Club representative at Walmart that the gas prices at their petrol station would be much cheaper than gas at nearby stations, this was a lie, it was the same price as the other gas stations only a few yards away. I was going to apply for the Sam's Club credit card but it said that I had to purchase a membership before I applied for the credit card, so I decided to apply for a temporary pass to see if the membership would be worth my money. When I first went into Sam's Club I was scolded for entering the Photo Center, I told the lady I was just looking for future purchases. Secondly my husband asked another employee if an item was in stock, she looked at him in a nasty manner and basically told him to get lost. I received a temporary member number and I was going to purchase some items at the new Sam's Club, but a cashier in the self-service lane came out of nowhere and was very hostile. We said that we had a temporary number and she tried to enter it and it would not work, she then became extremely rude and insinuated that we were doing something underhanded.

I said that I went online and considered purchasing a membership online and she lied and told me that no one could purchase a membership online, that was a complete lie because I was thinking of buying one before I applied for the credit card. I went back home and sure enough one can purchase a membership online. In this economy why is Sam's Club employing rude, New Yorkers that look like they belong in a trailer park. Surely they could have found a better caliber of employee than these rude, lying, nasty persons.
     
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Posted by Shaun on 2014-01-30:
Hopefully they weren't lying to you on purpose, but it's true that many stores have got to the point of not considering how pleasant a representative may or may not seem to a customer.

In my opinion, customer retention is usually a lot cheaper than trying to acquire new customers.
Posted by Tanzy on 2014-01-30:
I am so glad the Walmart and Sam's Club by me have really nice employees. My family used to shop at Costco, but it is always extremely crowded and it stresses my husband out. The local Sam's Club is not as crowded and the employees are wonderful and helpful. I hate Wal-Marts in Los Angeles they are all ghetto and have rude emplyees and the stores are always messy. It is the opposite in Orange County. The Walmart closest to my home hires elderly greeters and people whom are a bit off. It gives the place a little local color. Before moving to OC I would never have shopped at either store, and to be quite honest, I keep it a secret within my family. It is comical when I receive a compliment on a piece of clothing I bought at Walmart, I just say I got it at Target! My oldest son shops for clothes there too. It is our little secret! Lol!
Posted by Jeff on 2014-01-31:
I have been to the new sams club in mooresville three times already to get a feel to see their attitude, products etc. the samples folks (another company entirely) were awesome. Great personalities, and really created a positive image. The sams staff were slow, more concerned about talking amongst themselves than customers (mooresville-itis) and actually had an arrogant attitude. the cashiers held up lines to try and sell upgrades on memberships and their food corner(hot dogs,pizza, etc) lacked any quality and the staff just seemed lathargic. I would have hoped to see new products but their grills, clothes, packaged food items were the same old sams stuff and at a higher price than other stores in the area. Sorry Sams you get one star for your gas price and thats it.
Posted by david on 2014-02-28:
i have to agree that many sams club employees are not top notch and its obvious there's a lot of turnover
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