Sam's Club

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Return Policy and Extended Warranty
Posted by on
Rating: 1/51
MATTHEWS, NORTH CAROLINA -- I purchased a ring from Sam’s jewelry department in the amount of around $3500.00. The ring needed to be sized and the representative informed me it would take 4 to 8 weeks. I informed the Sales Rep Amy that I wanted it sooner than that. Amy replied telling me I could take my ring to Jared's and they would size it for me all in the same day. Amy also stated Sam’s sends rings to Jared’s for sizing and this would be where she would take it.

I had questions about the warranty and she explained to me if I purchased the extended warranty I would be covered at a 100% in addition to the fact that I had 90 days to return the ring if I was not satisfied with the Sam’s return policy.

I took my ring to Jared's as advised and had it sized. Around 40 days later my ring was completely turned in color and looked terrible. I took the ring back to Sam's expressing my concerns and desire to return the ring. The representative called over the manager Marcus telling me she could not return such a large purchase without manager approval. When Marcus the manager approached me he stated that the sales representative Amy had informed him that I took my ring elsewhere and had it sized. I told him that was correct and that I had been advised to do so by his representative Amy who sold me the ring to begin with. The representative Amy agreed that she had recommended I take the ring to Jared’s for sizing. The manager proceed to inform me that my warranty was no longer valid including my extended warranty which I had purchased and that he would have to call the manufacture to determine what he could do for me. He told me not to worry at this time as he felt a solution could in fact be reached. He called me back the next day and told me there was nothing he could do for me, that I was no longer covered by the 90 day money back guarantee or by the extended warranty I had purchased. I asked him how could this be when I was advised by the sales Rep who sold me the ring to take my ring to Jared’s to be sized and was never informed it would void my warranty. He stated to me he understands my frustration but there was nothing he could do for me. I asked to speak to the GM and he said he was not there that I would have to call back the next day.

I called the next day and the GM said he would like to speak to the sales representative first and he would call me back. When he called me back he stated that the sales representative Amy stated she did refer me to Jared’s but also informed me that if I took my ring to Jared’s if would void my warranty. He told me he believed her and that there was nothing he could do for me. That my ring was no longer covered under any circumstances at all. I informed him that the representative Amy had never told me taking my ring to Jared’s would void my warranty and explained to him had she in fact informed me of such I would have left my ring with Sam’s for sizing due to the importance of having a valid warranty for such an expensive item.

I asked him why from a consumer's stand point would I still purchase the extended warranty, then take the ring to Jared’s for sizing if I had truly been informed it would void my warranty. Explaining to him that I was very adamant about ensuring I was covered and had an extensive conversation with Amy the representative about coverage which is why I purchased the extended warranty to ensure I was covered at 100%. I asked many questions about the warranty to the representative Amy. With all my questions and my deep concern why would she refer to me to a place that would void my warranty.

The ring has a 2.1 karat diamond and anyone in their right mind would ensure all measures would be taken in order to protect/cover the ring in case of a loss stone or any damages. Which is why I purchased the extended warranty. The representative changed her story with each manager. When we first spoke and she called the first manager over she never stated that she informed me this would void my warranty. It was not until the GM spoke to her alone that I was told that she had stated she had informed me of the void in warranty in addition to advising me to take it to Jared’s. If I had been informed it would void both my 8 year warranty that I had purchased in addition to the 90 money back guaranteed that was automatically offered with the purchase then I would have waited any amount of time in order to get my ring sized through the proper channels.

I asked him to take a step back and look at the picture logically and tell me if he thinks I would have purchased the extended warranty knowing I was only going to void it by taking the ring to Jared’s. I also asked him why would she even refer me to Jared’s in the first place if she knew it would void my warranty. I also asked why would she not tell me up front that anything done to the ring must be completed by Sam’s or it would void my warranty and NOT mention other options as they should not be followed for complete insurance of warranty coverage for my purchase. The GM did not want to here anything I had to say and said he could not do anything for me. My ring was purchased Mother’s Day weekend. I was in Sam’s June 24 speaking to a manager about my concerns. My 90 money back guaranteed is still valid at this point, but no one is willing to help make this right.
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Anonymous on 07/13/2012:
I found your review very helpful but I have to ask, did you bother to read the warranty? I don't doubt that Amy gave you incorrect information but it is your responsibility as a consumer to read the warranty. I do think Sam's Club should be held liable since Amy admitted what she did. Verbal communication should never be trusted, it's what's in writing that counts.
frak on 07/13/2012:
What makes this particularly bad is that Sams did not just rip off any ol person who walked in off the street -- they ripped off a MEMBER.

Somewhere along the line, sales reps need to be held accountable for what they say. I know the written warranty trumps the oral claims -- but somewhere along the way something has got to change. Like what? Well, for starters: I should be allowed to record any conversation with a sales rep, and let that trump the written word. That would go a long way to preventing these liars from getting away with all this *expletive*.

I know Sams Club is an offshoot of Walmart, I just didn't know they held customers in the same low regard.

Jeanine, you would probably lose, but file a small claims suit against them. See what happens.

Here's a link that may help you:
jktshff1 on 07/13/2012:
Well put sam....
FLLDIVER on 08/03/2013:
Disgruntled member on 08/19/2013:
While my experience does not relate to yours, I just wanted to reach out and say that is horrible customer service. I own a large manufacturing plant...and I would never treat a customer that way. You should take this up the ladder. While corporate may not lend a listening ear, it is worth their attention. If you are a loyal member, they will lose far more than the $3,500 in replacing the ring. This is just low-level management with little education, corporate should look at th proposition not only from a P and L standpoint, but should be dealing with the ethical implications as well. I have been dealing with the Pineville location and have experienced much difficulty after a ring was damaged and I lost an earring. I am trying to find a contact number to see if I can find the vendor to buy a replacement earring and or repair solution for the ring, but the contact numbers they keep giving me lead nowhere. The value of these items were over $3,000. What a circus! I buy tens of thousands of jewelry every year, next year's spending will warrant everywhere buy Sam's.
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Another Outrageous Episode in the Sorry State of Sam's Club Auctions
Posted by on
Rating: 1/51
BENTONVILLE, ARKANSAS -- The moral of my experiences with Sam's Club is that I'll never taker part in any of their auctions ever again. They are not real, nor are they run by a trustworthy merchant. Late in Nov 2013 I bid on an item on the auction site and was notified via e-mail by Sam's Club that my bid had won and that I was going to be advised of the detailed shipping charges once the item is shipped.

That was the last I heard from the Club about the item I am supposed to have won. On Dec 7, I called customer service to find out why I did not receive the item, nor heard from the Club about when it was going to be shipped. As it appears to be the case with all Sam's Club employees, they are trained to be arrogant and discourteous with consumers when it comes to dealing with complaints. This one began by falsely claiming that they could not verify my credit card which resulted in canceling the order.

When I pointed out to her that I had other orders go through with Sam's before and after this auction item without any problem and that I NEVER received any advise from Sam's Club that there were any issues with the verification of the credit card that needed to be addressed, she plead ignorance about why I did not hear from the Club. Judging that it was a total waste of time continuing to deal with her, I asked to speak to her supervisor. When the latter came on the phone she gave me an entirely different story. Now, she claimed that when they went to pull the item from their inventory they discovered that it is damaged and decided that it could not be shipped to me and the order was cancelled as a result. When questioned about why another item was not ordered from their supplier and sent to me? she responded by saying that the items offered on the auction site are DISCONTINUED items that are one of a kind and cannot be replaced.

Once again that was a false claim because I bid on a camera that is still offered in the Club in my area. She had no answer when I referred her to the case of the camera. She could not explain to me either why I was never notified by the club of the cancellation of the order which resulted from my winning auction bid, nor the reason for the cancellation. And that is from a multi-billion dollar company that appears to present itself as one that does not seem to know how to run its business based on my experience. All she could offer me was a suggestion that I continue to monitor the auction site in anticipation of the return of this item to the auction block and re-bid on it. She forgot that she had already mentioned that the item is "DISCONTINUED" and that's how it ended up on the auction site back toward the end of November in the first place.

In turn, I told her that Sam's Club Auctions are a total waste of time and are not worth wasting the energy on, based on two experiences of such extremely poor service, and that I'll seriously consider stopping doing ANY business with Sam's Club as an unworthy merchant.
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Standing up for my rights at Sams Club
Posted by on
COLUMBUS, GEORGIA -- A few weeks ago my wife and I went to Sam’s Club for our bi-weekly shopping excursion. As usual after we checked out, we had to present ourselves for a search on the way out of the store to make sure we were not stealing anything. Once we got to the door, the lady nabbed the receipt out of my hand. I spoke up and said, “Before you begin, can I ask you something”? The lady put her arms down at her side and looked at my face as if to give me her full attention. I asked, “If I refuse to let you search me, will my membership be revoked”? The lady looking rather surprised at my question said, “No”. I then said, “I refuse to be searched”. I tried to take my receipt back, but she grasped it very hard and it tore as I took it back. Feeling victorious we left the store and made our way back to the car. My wife and I agreed at this point that we would just refuse to be searched on subsequent visits.
Today, my wife made our usual trip to Sam’s Club. She spent about an hour gathering items and finally made it to the check-out line. After emptying the contents of the cart on the belt, they scanned her card and informed her that her membership was expired. My wife told the cashier that was ridiculous that she had already paid to re-new the membership. The cashier told her she needed to go talk to Customer Service to straighten it out. My wife then went and stood in line at Customer Service where she was told that the membership was revoked because her husband was drunk and belligerent when leaving the store. She then demanded to speak to the manager. When the manager arrived, he pulled up our records and said that the “Loss Prevention” manager revoked our membership because her husband had purchased and was consuming alcoholic beverages and was belligerent to the lady that was trying to search the cart. My wife explained that this was ridiculous that her husband had politely asked if our membership would be revoked if we refused to be searched and that she clearly said, “No”. The manager had a record of our last purchases and my wife asked him to show her the alcoholic beverages that we supposedly purchased. He replied that we had many items, but when we get a membership we agree to be searched when leaving the store. My wife replied that their rules do not supersede the United States constitution. He replied by telling her that only her husband was banned and that she could still purchase a membership. The implication being that as long as she behaved herself and submit to being searched there would not be any problem.
A few weeks ago, I felt empowered that I stood up for my rights and freedoms. Now we know that the price for this was slander, embarrassment and a very big hassle for my wife. Both Sam’s Club and Wal-Mart lost a customer today because of this too. Maybe someone else hearing this story will be inspired to stand up for their rights. My guess is that Sam’s Club can’t accuse everyone being a belligerent drunk for not following their rules.
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RestaurantGuy on 01/30/2011:
When you became a member of Sam's club you agreed to abide by their rules. Part of those rules is to have your things searched on your way out. It has nothing to do with the constitution it has to do with them being a private club
biomajor on 01/30/2011:
Restaurant Guy is exactly correct. If I could rate his comment VH I would!!!
RestaurantGuy on 01/30/2011:
Thanks biomajor Knowing you would vote it helpful is just as good in my book.
Anonymous on 01/30/2011:
RG is right. You agree to their terms just like you'd agree to the terms for a credit card.
HonestForSure on 01/30/2011:
Maybe the OP should purchase all his items online and leave the nastiness at home. Such a simple courtesy. All the opiners are right on.
Obsfucation on 01/30/2011:
I can and have declined to be searched at places like Walmart, but Sams and Costco and BJs, et al. are clubs which you ask to join, and to whose conditions you have agreed.

I do find it funny though; recently I went to BJs with my daughter. She had an order, and I had an order, but we packed it in one cart. Just to see what happened, I put my receipt away. The guy at the door took her receipt and pretended to scan the catr, then marked it and wished us a good day. There was well over a hundred bucks worth of purchases which were on my receipt, which he never saw. Real tight security!
clutzycook on 01/30/2011:
At Costco, they just highlight the receipt and barely glance at the cart.
Nohandle on 01/30/2011:
I don't know about the Sam's you went to but at the one here no member is searched. The number of items in his cart are counted and checked off on the receipt. That's a bit different than being searched. Since nothing is bagged it doesn't take but a moment. I really don't understand why someone would object when he is not being singled out from other shoppers. I don't go to Sam's but a time or two a year and I can shop there or go elsewhere. It's my decision.
Anonymous on 01/30/2011:
+10 Everybody!

By the way, "slander" implies the OP suffered some kind of damages because someone said something untrue about him (e.g. lost a job/gig). Actually, Sam's did not announce to anyone except the OP's wife that they felt he had been drunk, so there are no actual damages. (Then again, what if she filed for divorce because of this? Hmmm...but she didn't, so no damages.) Had they announced to other people that he had been drinking, then there may be case of actual slander, as there may be some kind of "damages." (A tarnished reputation can be considered damages.) Slander is always a tough one to prove; libel is much easier.
unhappy999 on 01/30/2011:
I can see your point it they were searching your person but they are only searching your shopping cart so if you have nothing to hide, what does it matter? I am a member of BJs and all they do is look at my receipt and do a quick scan of my cart. I have no problem with it.
Starlord on 01/30/2011:
Your wife made the same mistake a lot of people do. The bill of rights regulates the actions of government, not private citizens. As pointed out, Sam's is a private club, and when you join, you agree to abide by their rules, which is true of any private club. It is a simple example of implied consent, Just like applying for a driver's license is agreeing to submit to a chemical test for alcohol if asked by an officer. By your refusal to cooperate with the exit procedure you broke the rules, and the consequence was revokation of your membership
Anonymous on 01/30/2011:
Okay, time to join the party! Sorry, I'm late. But you all knew I was coming eventually:)

Sam's indeed has it written in their policy, therefore they HAVE the right to ask you for your receipt. Walmart, on the other hand, has no such membership agreement in place.

With that being said, I NEVER had a problem with Walmart scanning over my items on the way out. I had a problem with them "snatching" the receipt from my hand as I walked by. Short term solution: I made a scene and blew up at them. Long term solution: I no longer shop at Walmart. I shop at Target where they have no door greeters. Less stress. Accept their rules or move on.

Great review as far as the receipt being snatched from your hand. But the rest of it? You're on your own. Their policy is their policy. Period.
Anonymous on 01/30/2011:
You weren't standing up for your rights, you were violating your membership. The Constitution garauntees you nothing in this reguard. I suggest you study your history.
localgod on 01/30/2011:
Just the statement that the OP felt "victorious" after leaving the store sends up many flags. Big box club stores have very low margins and low shrink is critical to their survival, hence everyone's items are searched upon exit (no one is being accused of theft). This is how the prices are kept low. Your rights in this type of store, or any store, is as follows: You get to remain if you follow the rules and/or policies. If you do not, the US Constitution does not protect you.
Ytropious on 01/30/2011:
I'll never understand people who feel "violated" by being asked for a receipt. If you aren't stealing anything then what is the big deal? You agreed to their terms the moment you stepped in the door. If you don't like it then don't shop there, or in this case don't become a paying member!
Anonymous on 01/30/2011:
Ytrop> Exactly. The problem is that most people come and write about these complaints shortly after the incident, and their comments are laced with anger and passion that has yet to subside. I find it amusing to scroll back and look at past posts, some from myself, and see just how a person's emotions change over time. Would they still feel the same way in 5-6 months? Probably not. I can honestly admit that some of my opinions have changed with time, once a sense of reason was allowed to settle in.
SteveWiginowski on 01/30/2011:
The problem that people have is that they feel they are being treated as criminals. This happens at so many places to protect people. Airports, for example. Things get scanned, walking through metal detectors machines and whatnot. Most people aren't criminals and are good people. The issue are the people who are criminals. The reason that these checks are in place is because of past issues that have occurred. Had they not occurred, they may not be there now. Unfortunately, it only takes one or a few people to mess things up for everyone.
Ytropious on 01/30/2011:
I think there needs to be two card member levels. Those of us who will show receipt on the way out, and we pay a discounted rate, and people who feel "violated" by the practice and have to pay more to cover the other shoplifters. If you don't want to abide by the rules then you can go ahead and cover their shrink costs, since by showing myself on the way out I prove I am not contributing to the problem.
hulagirl51 on 01/31/2011:
unfortunately stores like Sam's and Costco do not bag your purchases, a usual sign that items went through a check stand. At big box stores items are just left sitting in cart when you leave the store. Any customer could just fill a cart full of goods and roll out the door. Therefore they do need to look at carts and receipts to verify that items are paid for. Imagine how many TV's etc. that would be rolled out the store unpaid for if not for the person stationed there to check receipts!
I retired as a store mgr. of a grocery store and it's amazing how often we watched folks with full carts of liquor or meat dash for the door and into a waiting car as we had no door people.
Knowing this I have no problem having my receipt check or understanding the reason behind it.
Anonymous on 01/31/2011:
I was leaving Costco once and the lady checking the receipt noticed that we had been charged twice for something. I hadn't yet looked at the receipt. She saved me a trip back to the store later--a good 40 minute round-trip drive. So, I guess the receipt checking can work both ways.
bryansp_ms on 01/31/2011:
Once the items are purchased they are your property and the store has no right to force you to submit to being searched. They treat people like criminals and pretend they have your best interest at heart. Would you allow a police man to search your home or car without a warrant? I mean if you have nothing to hide what's the harm?
Anonymous on 01/31/2011:
I never feel like a criminal at Costco. I pay for a membership and I don't want them to raise prices because of people shoplifting. This receipt checking deters it and also, like I said above, sometimes it even works in your favor. If you don't like the way they conduct their business, you are free to shop anywhere you choose.
Anonymous on 01/31/2011:
Nobody ever has to prove ownership of their property to anyone unless ordered to do so by a court unless there is an applicable state law stating otherwise.

Sam's Club has the right to refuse service to anybody for any reason that isn't forbidden by law.

So bottom line you do not have to prove ownership of your property upon leaving a Sam's and they can cancel your membership upon your refusal. It's just that simple.
bryansp_ms on 01/31/2011:
Beyond my god given rights being violated, I specifically asked the employee conducting the search if I refused would my membership be revoked. The Sams Club employee answered "no" to that question. Had she answered "yes", I would have made the decision to submit to the illegal search or surrender my membership.
Anonymous on 01/31/2011:
bryansp_ms, I really want to be on your side buddy but when you keep throwing out 'god given rights' and 'illegal search' you're losing me.

At Sam's you "voluntarily" submit to the door check. If you don't agree to do so then they terminate your membership. There is no violation of god's or man's laws there.

Come no man work with me here.
trmn8r on 01/31/2011:
I believe they have the right to refuse service to anyone, just like you have the right to refuse to be searched. Easy call.
MaggieMcT on 01/31/2011:
Your "god given rights" include the right NOT to join an association if you don't like the rules. When you joined, you agreed to the rules. You refused to follow them, so they cancelled your membership. Seems simple enough to me.
Anonymous on 01/31/2011:
I've looked over my handbill of God Given Rights, and it appears mine has been edited, as I cannot find that right anywhere in my well thumbed copy.
Anonymous on 01/31/2011:
Besides the fact that when you shop at a business that requires a membership fee to do business with (which includes agreeing to their terms and conditions), why not just ask to see the video surveillance of the alleged drunkenness? Personally, I don't know why the LP would lie about what happened, but to be honest it doesn't surprise me. Besides, if you're absolutely 100% sure that this is all a fabrication, why not push the issue? I don't think I'd stand for that if it happened to me. I do believe that is covered under my God Given Rights.
jktshff1 on 01/31/2011:
The only "right" you have here are what is in their terms and conditions.
PepperElf on 01/31/2011:
not to mention the "rights" the OP is referring to applies to unlawful government searches rather than being asked to show a receipt.

The problem is... many thieves ALSO act "offended" when you demand to see their receipts (or rather, receipts that they don't have). And then it's a big scene where they try to blame the workers for whatever reason they can come up with (age, gender, race) to make it look like it's the worker's fault and not their own for stealing.

It's nice that you feel yourself to be so honest as to not be checkable, but .. personally I don't believe in naively trusting anyone else just on their own say so.
Anonymous on 01/31/2011:
Guys, I think we all agree that the OP didn't really need to feel violated for being asked to show his receipt.....but, if things went down the way the OP said they did, then the LP was out of line, they told them they did not have to agree to be searched, and then went on record lying that the OP was drunk and acting belligerent...that would raise my hackles too.
trmn8r on 01/31/2011:
Pepper, I interpreted the event the same as you, so I don't think it is you. It's not you, it's me (:
ticia232 on 01/31/2011:
OP, where in bible is the right to not be searched at a store?

You mentioned that they violated your "God Given Right!" or were you thinking of the right of "free will"? Where God gives you free will to do what you want, but you must face the consequences of your choice?
Anonymous on 01/31/2011:
Pepper> I agree with everything you're saying, except for acting "belligerent" by trying to take your receipt back into your possession. That is the OP's property (the receipt) and the LP has no right to hold on to it any longer than the OP allows. It is then the LP that is acting belligerent. All the rest everyone else is saying about the God given rights and such, I'm on board. Again, their store...their rules. If you don't like them, then shop somewhere else. But please LP's across the nation...STOP thinking that receipt is yours.
bryansp_ms on 02/03/2011:
Just wondering where you people would draw the line..? Would you turn you pockets inside out if they asked? Would you let them search your bags or purse? What about a good old fashion TSA grope? Where do you draw the line when you agree to be s searched?
momsey on 02/03/2011:
What do you mean, "you people?" :o)

I don't know what the terms of the agreement you signed up with when you signed up with Sam's Club (I don't belong to one of those stores) but I know that Best Buy occasionally checks my receipt vs. my purchases and I have no problem with it. I wouldn't let them turn my pockets inside out or search my purse, and obviously not a grope.

For the last time, it's not a search. It's a receipt check verifying that you are leaving with what you paid for.
jktshff1 on 02/03/2011:
I don't shop at "members only" stores. For the very reasons you are making the complaint. In this particular matter, you have no recourse.
JasonJD84 on 02/23/2011:
The constitution says you cannot be searched by government officials without probable cause or a warrant. It has nothing to do with Sam's Club, yes, you can refuse to be searched, they cannot compel you or hold you, however, they can then refuse to do any further business with you. Remember, there's no right to shop where you want in the constitution, if you don't respect any establishment's rules, they have the right to sever their business relationship with you.

As for why companies, mainly walmart and the warehouse clubs, do this, it's to keep prices low, it catches theft sometimes, but more frequently it serves as a deterrent and also helps to identify cashiers that need retraining or reassignment due to over/under-ringing and by the way, I've seen it catch many errors where the company owed the customer too.
nonamepgh on 05/29/2011:
I will not rejoin Sam's club again, and yes that was slander. I agree with the writer, I wait in line to check out then I wait in line to walk out the door. Keep your memberships, I can shop for free many places. What I save is not worth it.
TLSmith on 06/02/2012:
You shop at Sam's Club twice a week? I thought 'Membership Club' stores were just for big monthly shopping trips?
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Tire Department
Posted by on
ROGERS, ARKANSAS -- I went to Sam's Club to have four new tires placed on my 2004 Dodge Pcikup. I dropped my vehicle off and gave instruction where not to park the vehicle when done.

I cam back later and noticed my vehicle was parked exactly there. I went in and got my keys and went back to truck and found the vehicle unlocked on the parking lot.

I went back in and complained. All I got was sorry about that sir......

I checked out a few items and went back to my vehicle and noticed that there was over 5 oz weight on t he front passenger tire over 3 oz on front driver tires and the same on the rear tires.

I went in to complain and got no where was told that it was because my truck was out of alignment. I tried to get the tire dept to look at it and he stated sorry about that sire and refused to look at vehicle or try to rebalance the tire. I don't know a lot about tires but do know that is a lot of weight. I left upset.

While driving home I almost lost control of my vehicle and went into a sideways skid on the interstate. I made it home and checked my tire pressure. 90 pounds in driver rear 80 in passenger and 60 in the front tires. My truck recommends 50 and 80

I drove truck to a local tire shop and have the tires checked. (Again driving 40 miles an hour there the truck was unsteady and as if driving on ice. almost had accident several times from vehicle swaying)

Tire shop check my alignment and found it to be good, found the tires to have run out in all tires. I was told that who ever did the tires at Sams Club had to known they wear bad and dangerous. I called 4 tires shops also asking about the weight issue and they all stated the same thing.

I went back to Sams Club and they repaid me the 100 $ took the eh tires and checked them, they replaced one tire and sent me on the road again

drove down interstate again vibration and swaying occurred again. I went back and argued over returning the tires. they finally agreed to upgrade them but I had to pay difference. no big deal except I spent over 14 hours trying to get tires on my truck between the two days. I was stuck at Sams today for over 6 hours. When they went to replace the defective tires (which they finally admitted all where bad) I was told I was 3rd in line...!!!!!!!! I have been there 4 hours at this point!!!!!! They wear rude and acted like they wear doing me a favor paying me the 100 dollars for the balance and wheel work they refused to do on NEW TIRES.

I will never buy from Sams Club Tire Department Again.

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TGT101 on 05/21/2009:
I know that you know it now but it never pays to go to Wal-Mart/Sam's Club to get auto work done.
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Cruelty of Employees and Lying to Customers Advantage
Posted by on
Rating: 1/51
YUBA CITY, CALIFORNIA -- I have kept quiet enough in regards to Sam's Club/Walmart Corp. I have never worked ANYWHERE where they treat their employees just like white class sweat shop workers. Sam's Club store 6405 YUBA CITY is a joke they are uncaring and don't care about us at all. I was told by management that the sale of products is the least of their concerns.

We get yelled at and written up if we don't sell a certain number (10) a day of Advantage Plus Memberships and sign people up for Discovery Credit cards because that is where the kick backs from the company come from. They even tell us to lie so we get customers to sign up and yet when a customer wants to down grade they get mad at them. I was not brought up that way and when I talk to customers and see how their day is going and what the deal is really all about. I get written up for spending too much time on them and telling them the truth.

I've been in customer service for over 30 years. Customers always come first, but not at Sam's Club. Why am I sharing all this because people need to know their true colors. WAKE UP AMERICA THESE ARE THE PEOPLE THAT ARE KILLING OR COUNTRY. Let me tell you exactly what they did to me.

On June 18, 2012 my son was in a near fatal motorcycle accident. he is paralyzed from mid chest downtown, broke every rib, collapsed lung, damaged liver, in a coma and multiple lacerations. When I called work Samantha the membership manager said "I guess you're not coming in today". are you frigging kidding me. No compassion at all. I told her I had an 8 hour horrifying drive by myself and had no idea when I would be back. Her comment "I guess I will take you off the schedule." No can I help in any way no bucket to help with living expense since Sam's Club is known for only giving a max of 10 -15 hrs a week if you're lucky and yet they make themselves look good by giving away $50,000 and Walmart giving the same to people on TV's"extreme weight lose edition" only to make themselves look good.

They think they look great when all the while they treat their employers no better than upper class sweat shop workers always yelling at us and belittle us in front of customers. Oh yea they said I still have a job but conveniently can't find a place for me. So I have a very sick son, bills I can't pay, no job, no food. Thanks to the WONDERFUL people at SAMS CLUB /WALMART. We make them rich while they make us poor. WELCOME TO CORPORATE AMERICA PEOPLE.
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melissa253 on 09/13/2012:
"White class sweat shop workers" ?
I've heard on low/middle/upper class but I have never heard of "white class"
Anonymous on 09/13/2012:
I'm sorry to hear about your son. Does your job offer any type of paid FMLA? If they don't, then they are not obligated to help you pay for living expenses/ food. My brother was in a car crash in July and broke his back. He is on unpaid FMLA. His job is not offering any paid assistance either. Again they are not obligated to do that. I hope things get better for you.
clutzycook on 09/13/2012:
I'm sure that Sam's does offer FMLA, it's a big enough company. But most places don't offer paid leave outside any vacation time you may have accrued. The only benefit to FMLA is that they have to hold your job for you for a max of 12 weeks.
Sherfy50 on 09/13/2012:
I was told I don't qualify. Bottom line they are just playing games and don't care AT ALL about their workers. The only ones making the money are the ones giving workers a hard time and the more hours they cut from us the bonus they get. While I worked there I heard EVERYDAY from at last 10 people "if there was a Costco in the area Sam's Would go out of business. I say amen to that.
DebtorBasher on 09/14/2012:
YaYa, I'm so sorry to hear about your Brother...
Anonymous on 09/14/2012:
Thanks Basher.
TIRA~MASU on 01/03/2013:
I am so sorry for your family troubles. It sounds like my niece's motorcycle accident all over again. I am aware of the nitemare you're going through. That sickens me that even though they don't have some type of policy to help you it doesn't mean they can't be human beings. Every job I've ever worked at big or small, if there was a family crises we pulled together as a family and helped. PERIOD! Yesterday I shopped at Sams's and even though we have the Plus membership the lady insisted we need the upgrade @ $56 to chart our shopping and we should receive coupons. If we're not satisfied we are supposed to get our money back. Is this for real? I'm glad you shared that info. And we are was closer than to a Costco or we would have shopped there. Just moved here. Good Luck to your family
Somebody on 02/05/2013:
Sounds like you are angry and disgruntled, Sam's Club is a membership warehouse, it should be no surprise they expect you to sell their membership and I get asked about credit cards at nearly every major retailer. If you were told to lie, I know Sam's Club has an ethics line, why not use it? What was the lie you were told to tell?

I'm sorry about your son, of course the manager has to clarify what it means in terms of staffing the business and serving customers (that you say you care about so much) but she could have shown more compassion. Sam's Club isn't going to pay you for not working, they do have an 'Associate in Critical Need' fund that salaried managers voluntarily donate to for situations like yours, that's a step up from most companies I've worked for.
Ann on 06/25/2013:
Sam's Club does have money available for people going through a hardship they can help you pay your utilities and bills like that. I do think there's a limit to the amount of money though. Just call another Sam's in your area and talk to their HR person and they should know what you need to qualify for that assistance. In my part of the country it is the same here. I always get marked down on my review because I refused to push credit cards. because it goes against my moral and values.But I go over and beyond in everything I do at work ( that does not matter). My boss told a member that but something that needed to be taken out of the steel to come backback the next day to get it. Needless to say he returned it and went to another store and had it that day.
Former Seekonk Slob on 08/01/2014:
HeHe Same in Seekonk, MA.. PLUS, PLUS, PLUS...............
I was terminated under questionable circumstances and I "Kachinged It!"$$$$$$$$$...Ur Nothing at Sam's Club. ur just a Plus Getter, Slop Cleaner Upper.. They are Nice to their workers only when Corporate is Visiting and they HAVE to Put the Show On. Other Than That, Ur scum, and they never let u forget that your scum!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Graduation Cake Disaster
Posted by on
Rating: 1/51
LITHONIA, GEORGIA -- On 5-19-2012 I had the worst experience with Sam's Club bakery. I placed a order on Tuesday 5-15-2012 for a graduation cake. The cake was supposed to be design 4. This is the cupcake& cake combination. The cake was to have the graduated picture on top of the cake. On Saturday I arrived to pick up cake and the cake was not as I ordered. The bakery staff proceeded to inform me that you could not get that design with a full sheet. And I explained that's not what the other staff member stated at the time of order. So they offered me the cake at 1/2 price for the error. However, proceeding to the cashier I notice the cake sinking in the middle. And I was not the only one. The cashier and the another worker noticed the cake. So cashier contacted the manager to inform her this. The manager Courtney came over and still only offered the cake at 1/2 price or wait for another. I had already informed them of my time frame and it was not possible for me to wait that's why I ordered ahead. So I end up taking the cake at the advice of the cashier and was informed to return letting them know of my dissatisfaction. However, upon leaving the store the cake starting sinking some more. Courtney stated the cake was fully done because they don't bake them fresh the cakes are frozen. And then the person at the cashier at the customer service counter states that her cake was the same way and she had no complaint I state to the manager that I felt I should get refund my cake should be free because of the way it looked. She informed me that it was not possible and that I could take it or wait for another. I took the cake because was not getting anywhere with this matter so I took the cake and contacted corporate regarding my issue. Corporate offered me a full refund and to report this matter to the Store Manager. Not only do they need train the bakery department, they need to send the manager Courtney to a customer service class. I know we are human and people make mistakes. However, when the manager in charge has a I don't give a damn attitude towards the customer, especially when you know it's a problem that makes the customer more angry. So I suggest to anyone that is going to use the Sam's Club bakery at 2994 Turner Hill Rd.
Lithonia, GA. Please pick up your cake 3 hours ahead of your event just in case you have issues.

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Alain on 05/22/2012:
Looking at your experience, I would choose to take my business elsewhere.
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Improved Customer Service and improvements needed in general
Posted by on
Date: Sept 13, 2011
From: John R. Davison, Club Member
To: Various recipients Subject: See Below


Referring to my Sam’s Card I called your number and was advised, it is no longer in service and the email is no good also. What is going on?

My name is John Davison and I am a Sam's Club member for more than a decade since residing in Georgia prior to relocating from Philly. I reside at 1787 Wedgewood Drive, Stone Mountain, GA 30088. My Land Line: 770/808-1619. I patronize the Sams on Jimmy Carter Blvd, near Interstate I-20, below Lawrenceville Hgwy. Please take into account the below and know that these suggestions represent dozens if not hundreds of Sam's Store's customers. If need be I will have them submit the attached suggestions. Your Suggestion Box in the store with cards is not working. Step up your game.

1.Sam's Club need to erect an overhead (canopy) cover or rain shield so that customers like myself after parking do not have to walk in the rain between the entry door and exit door.
2.In the Store at the Food Court, improvements are critically needed. Too often we as customers are told we need to wait 10 minutes for hot dogs to cook. This is ridiculous. Do some research, check with Wendy’s, sell sandwiches with lettuce and tomato and a sauce, Be competitive at the Food Court. Servers need to be more organized, aware as I am that the demand for after church groups and others on Sundays and on other days want prompt service; there is no excuse for not better planning to have cooked hot dogs, pretzels ready etc.
3.Cashiers are too slow moving customers through. Sam's need hand carry
baskets for customers shopping for a few items. The Sam’s Club stores are overdue for this accommodation. Everyone does not buy on each visit in bulk, dah. Some only want a few items.
4. At the Gas pumps, too often the receipt machine runs out of paper; this in inexcusable.
5. At the pump, you need paper towels, water and squeezie hand held toolfor customers. You used to have this for your customers convenience.
6. Sam's need to step up its game with gas pricing and post prices near the entry street. The QT Gas Station nearby is often cheaper than Sam's-too often.
At Kroger, you get gas price discounts and the price is lower than Sam's which is inexcusable taking into account that Sam’s Club members are bulk purchasers and deserve a lower competitive price when we gas up at Sam's.
7.At the Service counter finally improved with new counters, you need to upgrade your computers, get rid of the old outdated Monitors and CPU's to improve efficiency. The quality of ID photos on the members cards need to be improved.
8. Most importantly, Sam's must recognize that you need to have special or discount carts etc so that you are competitive with other wholesalers/retailers (like BJ). Remember, everyone does not need to purchase in bulk and some look for deals.

Sam’s, consider selling cakes with chocolate on 1/2 and lemon on one 1/2. It makes sense. When you post buy two (muffins) for the price of one, you must cut in half the price if one is purchased. Sam’s does not do this which is outrageous. You are a part of Wal*Mart and you need to step up your game. Are you aware that sometimes you get better pricing at Wal*Mart than at Sam's in many cases. Have your people check this out.

Presently, I know of say 100 or more individuals who share the concerns I have raised and I suggest you give priority to these concerns. I look forward to your email reply or you can call me. You have my address and other contact information. I AWAIT YOUR REPLY.
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spiderman2 on 09/13/2011:
1. buy an umbrella
2. I would rather wait for fresh food than eat stuff that has been sitting around.
3. Bring a reusable bag
4. There is no reason for that....I want a receipt
5. How much more are you willing to pay for your membership?
6. In #3 you many aren't bulk purchasers. Buy your gas where it is cheaper.
7. How much more are you willing to pay for yoru membership?
8. I don't think they are going to offer further discounts since they are a bulk discount warehouse already.
I don't like the chocolate and lemon combination.
BEJ on 09/13/2011:
You really might want to remove your personal information: address and telephone number from this review.

Have you directed your concerns to the manager of your Sam's club? What was his or her response?

The whole premise behind a Sam's Club or CostCo is to buy in bulk. They do not have individual items for sale.

If you are so dissatisfied with the the service and products offered, you have the choice of going elsewhere.
Old Timer on 09/13/2011:
Get a Costco membership. I give all our local Costco's an A+.
trmn8r on 09/13/2011:
I am trying to visualize the entry door/exit door situation but it is difficult. Do you mean an area adjacent to the store that is between these two? If so, that is a good suggestion. Men could wait with their loaded down buggies while the women fetch the car (see the Best Husband awards on the Community Ward).
Nohandle on 09/13/2011:
You make some good points jodvs7 but I honestly don't think Sam's is intended to be a *full service* type of establishment. You go to your local grocer for smaller portions and extra service, if you will.

I seldom go to Sam's and we have no Costco or BJ's in this area. I do know if I shop at Sam's to bring my own grocery bags if I need them, because they are not furnished, and to expect to purchase two large roasts in one package for an example. One cannot purchase a single chicken, there are always at least two in the bag. The person in the meat market cannot make an exception. You did not mention the meat department, I did.

If we go to a place that sells in bulk then that's what we have to deal with. I've actually left Sam's and later gone to the local grocery store because I didn't need 20# of onions, or 10# of lemons. I found your review of interest. Thanks for your input.
Starlord on 09/13/2011:
I hope you have not already been the victim of identity theft. You have provided enough personal indentification information to let even the world's dumbest identity thief stel your identity. As far as you list of 'suggestions,' I suggest you realize that Sam;s Club is not in competition with WalMart, K-Mart, Target, or Kohl's. They seem to be doing fine just as they are. You want this stuff? Get ready to pay higher prices for it.
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Posted by on
HENDERSONVILLE NC, NORTH CAROLINA -- FEB 2011 HENDERSONVILLE NC SAM’S CLUB Sam’s Club Hendersonville NC Store in direct violation of Sam's Club corporate, and in-store posted return policy.

Keep in mind in my case I was trying to take back a box of rolled oats and a bag of walnuts: both unopened in the original condition as if it had never left store with original receipt being returned within one week of purchasing items. All Sam's Club stores have the same return policy. It’s adhered to the customer service desk countertop facing the customer, including Hendersonville NC when this incident happened). Read full policy for yourselves, but for my purpose I will concentrate on my particular return.


QUOTE FROM SAM’S CLUB WEBSITE“We want you to be 100% satisfied, so we offer a 100% guarantee on merchandise and membership. We will refund purchases in full with a receipt. Click here to view our Return/Refund exceptions. (MY NOTE: Exception include cell phones, tv’s, electronics, refrigerators – they take them back, it’s just a different policy for items like that.)
No Receipt or Proof of Purchase Required: 200% guarantee on fresh products such as meat, bakery or produce, double the money back OR refund of the original purchase price and replacement of the item. The 200% guarantee applies only to paid Members with Sam's Club. It does not apply to one-day or other passes.”UNQUOTE

I called Hendersonville Sam’s Club before driving there to ask a question. Person asked me what items? I explained condition of products, receipt, a week after purchase. She told me food is non-returnable per manager!

When I went into the store the greeter / card checker told me very firmly,”They’re not going to take those back.” I proceeded to customer service desk. Examples of what the clerk said to me included: “[insert store manager’s name] has worked in states here it is a state law that if any food is purchased and has left the club it’s non-returnable. It’s a state law in S.C. not to accept any returns on food, and they don’t have problems with people tainting food”, and she also stated “There’s LOT’S of Sam’s Club’s out there you can’t return food items because it’s a state law”, and my favorite,” There are lots of great organizations out there you could donate the items to!” I spent over eleven minutes at customer service trying to do a simple return and having to listen to this clerk and another chiming in to explain why this rule of theirs is a benefit for me. (On Sam’s Club website, the return policy on alcohol is dictating the by state.)

After I left the store I called nine S.C. stores to check the remark about ‘S.C. state law preventing stores from taking back any food item once it leaves the store’. All nine stores stated there is no law in S.C. preventing returns of food. All of the stores said they would happily take back my return, no questions asked. One of the stores told me that’s what I should EXPECT at the Hendersonville N.C. Sam’s Club as well: no hassle.

When I went in to return my items at Hendersonville NC’s Sam’s Club the return took over eleven minutes and seven minutes of that was her arguing with me. I recorded it because I knew from speaking to 3 different people at the store I was in for a real fight. They told me they would give me the refund, but they would have to make a note in my Sam’s Club account that I was informed about the ‘new policy’ and there wouldn’t be any other food returns after today.” Sam’s club stores don’t make their own policy up as they go along. You can call any Sam’s Club and it’s the same policy everywhere regarding groceries. I’ve called several states and have yet to find a state law that supersedes Sam’s Club’s return policy.
This is second run in I had with HENDERSONVILLE NC STORE: Paid cash (with parent who stood there to get picture taken for their own card issued after other parent, who had the second card on the account, died) and that person obviously pocketed my money and didn’t record it so cash-out at end of day would not be off. Did finally reinstate membership. Now this!
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dan gordon on 02/03/2011:
I've had issues with Sams Clubs re: returns. A very short e mail to headquarters and within a day the mgr will call you and want to help you. Corporate will make sure the policy is followed. Arguing with the front desk won't solve anything. Just talk to corporate and let them know you will be going to Costco and you will get follow up.
PepperElf on 02/03/2011:
Contact your local government health department. If this indeed a law then you're stuck with the food.

No matter how many times you say "corporate policy" it CANNOT supersede state laws.
Skye on 02/03/2011:
What is this food item they refuse to allow you to return?
momsey on 02/03/2011:
I know that it's law (in NJ at least) that if a perishable food item is returned (whether it's opened or not), it must be thrown out. So if the store doesn't want to lose the money, they can probably have a policy where they won't take back perishables because they're automatically losing money.

I'm confused about what Sam's Club is telling you the policy is, though.
JasonJD84 on 02/23/2011:
The general policy is as you state, however, some people abuse the policy by consistently over-purchasing and then returning food, which cannot be resold. All returns are ultimately at a manager's discretion. In my retail work at various stores from big box to drug stores, I've seen and personally refused returns that are either an abuse of the system or suspected theft/fraud. I'm not saying the OP did anything wrong or had any kind of history, but it's just some reasons why that management discretion may be utilized. And as another poster said, any private company can have any policies they want, but government laws or regulations trump any private company's policies.
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Tire Purchase And Warranty
Posted by on
SEEKONK, MASSACHUSETTS -- In April,08 I returned to Sam's Club located in Seekonk, Massachusetts to have my tires rotated and to repair a pending flat tire (a screw embedded itself in my tire) under warranty.

The tire is on a 1993 4WD pickup. Here is the short version of my complaint.

Sam's Club tire center agreed the tire that has been damaged by a screw was unrepairable because the screw was in the sidewall and I was entitled to a new prorated tire under the warranty. The damaged tire was on the right front of my truck.

Sam's Club said the new replacement tire has a tread depth of 16/32 of an inch, and the undamaged left front tire the has 6/32 of an inch remaining. Therefore, it is against their policy to have two tires on the same axle that have more than a 5/32 of an inch difference. They would not replace the damaged tire unless a bought a new tire for the left side too.

As far as I was concerned the left front tire had much useful life left. This tire is legal in Massachusetts until it goes below 3/32 of tire tread depth.

I asked the tire person to produce this policy and more importantly show me where it states this in the tire warranty. He could not. He could only say it was because the tire is on a 4WD and that mechanism could be damaged. I asked to see the manager.

A female manager appeared and I told her I dis- agreed and only wanted one tire replaced under warranty. She would not allow this. I then asked her to prorate the undamaged tire and if they would allow me this credit on the undamaged tire I would buy the second tire. She agreed.

I left the garage and went into the store and got the 2 new tires off the rack. As I proceeded to the register to pay I was approached by this same female manager. She said after further conferring with the tire installer I would have to purchase two more tires for the rear of the truck because they measured 7/32 in depth and once the two new tires were installed on the front that measured 16/32 there was now a difference of more that 5/32 between the front tires and rear tires which is against there policy. She further said it was for my own safety. The tire person added it was because the truck was a four wheel drive and again the mechanism could be damaged. I told him that might apply to newer models that are full time computer controlled 4WD vehicles but not my 15 year old truck.

I said I would not buy another two tires
especially since the rear tires have just under half their tread left on them.

I asked to speak to the store manager and this female manager said there is no one who will over rule me on this matter.

The manager then said I could buy the two tires and take them from the store and have them installed else where but not at Sams. I then said so I guess my safety is not really your concern after all!!!

I left the store with a screw still in my tire. I went to another tire dealer and had no problem replacing the damaged tire.

So, keep this hassle and ploy by Sam's Club in mind when deciding to purchase a tire or a set of tires.

Your warranty turns out to be more comprehensive than you can imagine.I feel Sam's Club implements policies to make more sales for them, as you can see from my experience.

I intend to file a complaint with the BBB to recover my monetary loss on the damaged tire they refuse to warranty.
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Anonymous on 04/27/2008:
I have to side with Sam's on your complaint. Even though they may not have a written policy they are correct when it comes to tread depth on tires. On a 4WD or all-wheel drive vehicle all the tires need to have the same or very close tread depth. Otherwise the transmission can and probably will be seriously damaged due to the 'unbalanced' nature of the tires. There can be handling problems as well. All the tires need to be the same style as well. Read your owners manual or call the manufacturer and they will tell the same.
zowie on 04/27/2008:
Thanks for your comment. The tires are exactly the same in size and dimension. I asked other tire suppliers and they said if the tires were of a different size it would pose a problem. The truck owners manual said the same, emphasizing the same size tire. You have to look at the tire depth which is in 32 seconds of an inch, Sam's Club is insisting A 5/32 difference is dangerous. Lets be logical here, that amounts to about 1/8 of an inch. Do you really think that would affect anything at all. However, my point is that whatever Sam's Club may claim, it is not anywhere in the warranty and their warranty has many conditions. Sam's Club did not fulfill their written warranty on the tire unless I bought additional tires.
Anonymous on 04/27/2008:
Yes the difference is small. But I think that Sam's was simply trying to protect itself in case there was transmission damage. However, they still should have replaced the tire under warranty, just not mounted it on your truck. The sensors on 4WD are sensitive and the tread depth difference might make it 'think' that one or more wheels are spinning slower than the others. It will then try to correct the power to all wheels which may cause damage to the system. May I suggest that you contact the manufacturer and see what they tell you.
zowie on 04/27/2008:
Well, PassingBy I am just flabbergasted by your latest comment. You seem to be a pro business poster here. You are agreeing with Sam's and you do not comprehended the facts of the complaint. I say this because your comments are in direct opposition to the facts I have stated in my complaint. I will repeat it again, My truck is a 1993,it does not have any sensors. I have to manually lock the front wheels and shift it into 4WD. My truck has no idea what type of tires are on it and 5/32 of an inch tread depth difference between the tires makes no difference. I have just under two hundred thousand miles on my truck. How many different tires do you think I have had on it over the 15 years with different thread depths? There is still nothing wrong with my transmission or 4WD system.
jktshff1 on 04/27/2008:
regardless how old your truck is, PB is making a good point of contacting the manufacturer of the tires and the truck to get the "official" decision whether or not it could make a difference.
Anonymous on 04/27/2008:
You have failed to notice that I said Sam's should have replaced the tire under warranty. In no way am I protecting them as I am drawing from my own experiences.
zowie on 05/18/2008:
Well, a BBB complaint filed. I requested a $24.73 refund. Now, at this point,it is up to Sam's Club to respond to the complaint filed with the BBB.

If Sam's Club does not respond I will send a copy of the BBB Bureaus decision to the corporate office.

My next step will be to file a claim in small claims court against Sam's. There is a $30.00 filing fee but, I can ask for reimbursement for the cost of filing a claim in my complaint. Of course I would have to succeed in the court action to get reimbursed.

Incidentally, the owners manual for my truck addresses replacing a tire. It does not mention tires being within 5/32 of an inch at all. It does say replace a tire with one that is of the same size, weight capacity and same thread design.
Buffygirl on 05/31/2008:
I'll never buy tires from sams ever again we know how you feel about the warrenties Sams will never stand behind anything and the claims department is also owned by Wal-Mart they will never stand behind any thing if everyone stops going to Sams & Wal-Mart they will go under and we might get better stores but make sure walmart or sams don't own them
Betina2 on 08/04/2008:
I have nothing against Sams as I have not experienced anything negative so far.... but whenever I complain about a business, I take it up with their management and if I do not get results I just file the complaint directly with my State Atty General. If the practice is questionable, the Sate Atty gets results. Also, b4 I file the complaint I advise the business that I plan to do so with the State Atty and just hearing that is often enough to resolve the matter.
msm4u2i on 09/03/2008:
This is common of 4wd trucks and all wheel drive cars. As the tread wears down,the overall circumference of the tire is reduced. therefore, a tire with 16/32 has a greater circumference then one with 5/32. Its a problem on 4wd trucks.That means that the tire with the least tread is going to spin a little faster. both axles must spin at the same speed, meaning all the tires MUST be same size. the transfer case will be damaged. I have seen it. Sams was not wrong. its just the downside of having a 4wd.Most tire shops who have a brain in there head would rather not fix or sell tires that may cause damage to the transfer case, then to have possibly pay out thousands for a new transfer case. if you have a 4wd, you should by tires in sets of 4.
so it may seem like bs, but it is what it is.
rotacar on 02/26/2010:
It seems to me that you could have brought in the mounted wheel and had them perform the work. They are obligated to follow through with their warranty, per chapter 93 of MGL. I will maintain that they could consciously object to securing the wheel on your vehicle on the reasonable argument of safety (transmission failure with subsequent freezing to death waiting for AAA? I don't know...), however its a tough argument since you ended up having to drive away with a screw in your tire. If it was so that you would not have grounds to sue them due to negligence in contributing to a hypothetical future transmission failure, then again, see potential lawsuit from screw driver in tire leading to any number of legal problems, or simply warranty laws per chapter 93 of MGL. I suspect that it is simply a matter of corporate actuarial calculation... how many tires can I sell before I get sued and will it be worth it.. Kach$hing!
bill on 07/08/2011:
sams tire sare junk
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Possible Online Auction Fraud
Posted by on
I recently won a bid @ Sam's Club Online Auction on a 1 ct Asscher Cut Diamond Ring. It was a successful bid closing @ a good price for me, the consumer, but apparently not for them, for on the following day instead of receiving an email regarding shipping of my item I received an email advising me that due to human error that the item was not available. I feel that this may be a case of auction fraud with the seller refusing to sell an item on a successfully won bid due to the winning bid amount being less than they anticpated. I am extremely disappointed as I monitored this item for hours bidding back & forth until I finally one my ring. It was such a stressful bidding process but I was so excited since my husband had agreed that it was okay to bid on it. We've been looking at buying a ring for months now but was unable to afford any of the ones we really liked. Then to find this beautiful ring & actually win the bid was unreal. It was our blessing so to speak. I still have faith in Sam's Club in that this issue will be corrected/resolved for Sam's Club is a retailer in which I have trusted and patronized for a number of years. disappointment both verbally & also written. I have now mailed a letter to the corp office as well as emailed the auction team, no response yet. I am cautioning anyone who's bidding with Sam's Club to be careful-especially with an item that you really want because if it's a big ticket item where your winning bid may have closed at a good price- just be aware that if the price is too good you may not receive it after all.

extremely wronged as I monitored this item for hours bidding back & forth until I finally one my ring. I feel that this is a case of auction fraud with the seller refusing to sell an item on a successfully won bid due to the winning bid amount being less than they anticpated.
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Sparticus on 04/15/2007:
I had no idea Sam's Club had a web-auction site... thanks for the warning. This type of thing happens on eBay when the seller doesn't put a reserve price up but in reality they have a reserve price in mind.
shawnp80 on 04/16/2007:
"WON" your ring, not "ONE" your ring.
Ponie on 04/16/2007:
Was this the 2 carat ring where the high bid was a dollar two eighty seven? I'd be disappointed too.
jdhdwill on 08/17/2007:
Same thing happened when I won an auction for some boots. Not available due to supplier. Voila, they are on the auction again, same size and brand/model.
PO32775 on 03/26/2008:
I "Won" Bid for a GREAT price for a .48 ct. t.w. Princess Band 5 diamonds set in a 3mm platinum band, my bid? 558, a great price for the platinum band alone!.. tho I won the bid, never got an email or any further contact , I have called daily for 2 weeks and a different excuse each time! I now hav e a great bid in on another ring and the auction was supposed to end on the 24th, imagine my surprise to see that the auction NOW ends on the 28th! there is most definitely fraud affot with samsclub auctions!
I Love Auctions on 05/14/2008:
I thought that only happened to me!!! I also won a vanity at a great price and after waiting to be notified I get an e-mail notifying me that the supplier was out of vanities...the day after the vanity was up for auction. I sent a complaint and the response was to bid on the item again and they would honor the original winning's all b--- s---...they just want you to bid to bring up the price.
AnnesLimo on 06/03/2008:
I suspect there are also fake bidders as I've been bidding for days on a certain laptop computer but I never win the bid and evidently the winning bidder always seems to be one of two other people. Ironically enough every time an auction ends another item pops up as a new listing??? I find this rather curious since the only other explanation would be the winning bidder(s) reselling but my searches online turned up no similar items on eBay or elsewhere...
Bid to Buy on 10/12/2008:
This happen to us also! We won the bid for a 10pcs Kings Size Bed Ensemble and was so excited that we had gotten it at a great price. The next week, I got a call from my secretary that I had a package delivered to my office and was very shocked to see a very small box from Sam's., upon opening it I discovered 4 rolls of duct tape! We contacted Sam's about the shipping mistake and was told there wasn't anything that could be done except a refund because of it being an auction there was no other replacements. We are currently waiting for our refund and hoping that the shipping charges of $25 will be included. Buyer Beware of this auction site!!!
Andy_CO on 12/02/2009:
I am convinced that Sams Club Auctions is a complete FRAUD!!! When you are bidding on an item, and place a maximum for a proxy bid, mysteriously some other bidder raises the bid to just a $1 short of your bid. This has happened so many times that is just impossible that it is only a coincidence. They either have people working on this scam or is some kind of automated script that squeezes you for more money. I will investigate further and gather more evidence and will report Sams Club to the DA's office in their local jurisdiction. If they think they are untouchable, they a dead wrong!!!
jdrabe on 12/23/2009:
A similar thing happened to me when attempting to purchase a television on Sams Club Auction. I won the tv at a very good price and then got an e-mail stating that they were out of stock. This happened more than once. Also, some other items that actually arrived had dents or other defects such that I suspect they were display items. I must also say, by far the majority of purchases I made there went through flawlessly and with no other problems. I have bought a lot of stuff there, and most of it was at excellent prices
bill520 on 11/10/2010:
I also suspect fraud at Sams Club auction site. I won a laptop computer at the lowest price for that model in any other auction. I received an email that said more information was needed. I called the number they provided and they asked me to confirm information that they already had. They thanked me and said they would process my order. I have called back 3 times and sent 3 emails. They always tell me it is in "shipping". It has been 12 days since I won the bid...still no shipping notice. That are JERKS !!!
bmwsav on 01/04/2011:
This is still happening as of 01/04/2011.
I won a Lexmark all-in-one printer and was emailed 2 days later it was canceled due to supplier out of stock when there were others being auctioned there after my winning auction.
Now, I'm considering starting a membership with their competitor COSTCO when my membership expires.
june on 11/06/2011:
I'm wondering if ANYONE has EVER gotten a truly great deal with Sam's Club auctions?!!
Shelly on 12/02/2011:
I have been biding on SAMs Auction for 4 years and can honestly say 4 years ago I got great deals on items! Even a diamond ring but after that it has sucked. Something's go over the actual price, (I look up items and some are selling in your local sams club clearance section)! So anyway I have a strong feeling SAMs has people bidding against you to make the bids higher. Plus hub just won diamond earrings a week ago and they cancelled order blaming him for credit card error. He won them at $253 and same ones are bidding for $350 now. So far I have seen these earrings appear 4 times. Do they really have more than one pair? Doubting that now!
Shelly on 12/02/2011:
By the way hub called to verify credit card info and everything was correct! 4 days ago they said they would process and nothing yet! They just lie to get you off phone and hope you don't call back.
JD on 04/22/2012:
In the past you could get some deals at the auction. Now you can bid without even having a membership all you have to do is register at Sam's as a Guest and "whalla" you can bid at the auctions too. I don't know if these people don't know what the prices are at Sam's or can't look at the price at Sam's .com (I know that all of them are not there), but I know that things that I can buy for $6 in the club can go got $12 then you have to pay shipping $6 bucks and thing that I pay $10for can go for $24-28 and ypu pay the shipping - COME ON??????????
MrBor on 04/22/2012:
I have bid and received several items to include a watch which never worked, a toaster that defective and then finally a master remote that also could not seem to be programmed with anything but one tech item. Sams took back the watch and assured me a replacement, but that too never materialized.

When I attempted to return the master remote to the local store, they refused saying it was an auction item. This too came after I called the auction customer service and was told to return it to the store.

Terrible Service. I will NEVER use their auction site and will not renew my membership to Sams. Costco has it all over on them!
disappointed on 10/03/2012:
The popcorn bidding is a pain. When I think I am a winner then it add time on the auction. I am sure it is to increase the price. It reminds me of a penny auctions. Is that legal?
convinced of sneakiness on 11/27/2012:
Twice now I had the high bid for hours and within the last 5 min of the original close time 2 bidders start bidding. still got a great deal on what I got but ticks me off that I had to fork over another $10 each in the last couple of min. The first time didn't think much of it, but second time was instant thought of sneaky cheating on Sam's part
JQZ on 02/05/2013:
I won a bid for a Vizio TV and received an email the next day saying it had been shipped, but the FedEx tracking number was not in the FedEx system. After emails and phone calls to Sams Club, I finally got a call back saying that the delivery would be in two days. One day later, Sams cancelled the order, blaming the vendor for being out of stock.
DD on 03/10/2013:
Most assuredly a rip off site...unless you are willing to pay store price plus are mysteriously outbidded...joke and a waste of time...check "" for a better price!
Mb on 05/09/2013:
Just bought a carat and a half ring from sams club auction got a great deal and they canceled it because they said I did not respond to there emails.. I NEVER GOT AN EMAIL. Now they said I can try to bid on it again. Can we say FRAUD!!!!!!
JCR on 06/17/2013:
It took me 88 minutes on 3 different occasions and 4 customer service reps to try to return an item to Sam's Club auctions within their 30 day limit. Their system was unable (?) to send me a return label
LBM on 09/05/2013:
Half of the auctions are bogus. I won a lamp that was going to be a gift. They notified me that I won and sent me a confirmation email. Then 2 days later cancelled the order and DIDN'T EVEN NOTIFY ME!!
LCS on 09/09/2013:
I see items that are bid on well above the retail price. Some people don't seem to research prices before bidding. I just saw a weather radio go for twice as much as it had been in the store.
Rh on 09/18/2013:
I Won a 1.5 Carat diamond ring, I got the emails that I was the High bidder. After a few days I never received a shipping email so I called them, It took them a while to find the Problem. They told me it was out of stock. Really?? They list items they do not have?
BAW on 11/12/2013:
I "won" two jewlery items on the same day. The items are at this time are in Sams Club stores (and online). The day after the auction I received an email that they are not available. My order was cancelled, Sams club auctions is a scam, you only win if they like the amount you bid. How do I know this. On low winning bids I have received a dirty ripped down pillow, cracked old memory foam floor mat, food still in used expensive food get the picture. This is called FRAUD. Sams uses the auction site to get rid of the old, used, returned items that did not sell in the store
Glen on 11/13/2013:
I find the auction to be very fair, when you place your bid it tells you what shipping will be,but if you head is up and locked , I suppose it would be hard to see.
txreviewer on 01/18/2014:
Electronics - mostly old/outgoing/did-not-sell-well models, returned items.
Cancelling/not honoring a winning low bid is common practice for this club then blame the vendor for not having the stock even though the same item is still being offered for auction.
Remember, if you use sams auction site winning a bid is not a guarantee you're getting the item and if you do get it don't expect it to be in pristine condition.
Too many complaints of the same things that management should address if they care but I guess it's none of their concerns.
Jason Tesdal on 02/25/2014:
Not surprised, you are actually bidding against one or several employees of theirs. I have seen products sell for more than what it is offered in the store itself (yes almost all items are for sell in their store). You will have better luck buying the same item on Ebay for less and it is now guaranteed.
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