ANYTOWN -- I have a 2004 Saturn Ion 2 and so do a lot of other people. The problems are: the ignition wiring is wrong and your car won't start in the winter, the blinker/headlight assembly keeps going out, the sway bar links and bushings keep going out, windshield wiper assembly brakes, windows will operate with car shut off. Now all these problems are happening to these vehicles, not just mine. If you do a few searches on the items I mentioned, you will find a boat load of people who have been complaining for years.
I contacted GM several times and got the run around and finally got hold of someone who told me that there are NO RECALLS FOR THE PROBLEMS I MENTIONED. So basically GM is saying there are no problems to have a recall. But I noticed in my researching online that they did have recalls for different vehicles and years with the same problems. This tells me they really didn't check all their vehicles or they just kept using the same defective parts.
How can these car companies get away with this year after year? How come someone can't sit down and do research on these problems on the net like we do and see there is a problem?? Because they already know these problems exist and they are getting away with doing nothing!!!
I will never buy a GM car again and I hope they go out of business!!! Then again, the government will just bail them out again. The government right now is on Toyota's butt about their problems, maybe they need to take care of the United States Citizens who are getting screwed by GM!!!! I repeat - I will never buy a GM car again!! Frick'n losers at GM!!!
BELLEVUE, WASHINGTON -- Beware of this dealership. The president of this company has little (if any) integrity in his treatment of partners, employees and associates. The president of this company, a former GM executive, treats his partner with disdain and disrespect. If he would do that to someone who helped him in his business, what would he do to a customer?
The president of these dealerships has sought to remain a dealer with the new Saturn. He was with General Motors and shall we say, he did not retire because of "irregularities". He has fired employees because they had endured serious illness, compromising medical insurance premiums he would pay. He has been "hostile" in his treatment of his partner's widow. He has failed to report operation results in a timely manner to his partners.
If this is the operational philosophy of the company leadership, what is the cultural treatment to customers? The old GM operated with arrogance and it seems this former GM executive has carried that forward in his Saturn franchise for the Seattle market. We are in an environment for change and what a great opportunity to be a "Different Kind of Company".
ORLANDO, FL - ALL AIRPORTS (ORL), FLORIDA -- My mother passed away recently. I was her only child so it was up to me to wind up her affairs. One thing I have to do is to dispose of her 2004 Saturn Ion. She died in the hospital and no one seemed to know what happened to her car keys. I thought, no problem, I'll go to the dealer with the VIN and get a new key. "No way", they told me. They flatly refused to make a new key unless the car's owner was "physically standing in front" of them. What was I supposed to do, bring in her ashes??
I called the Saturn customer service number and they backed up the dealer. It didn't matter to them that I had the death certificate in hand and that my mother died without a will. So, in addition to the trauma I was already going through, I was getting jerked around by these pinheads. They should be ashamed. And they probably wonder why no one wants their crappy cars and the crappy service that goes with them.
HURST, TEXAS -- I purchased a 2006 Saturn Ion a year ago. It has now been in the shop 7 times for the fact that it only gets 18 miles per gallon of gas. A fact determined by logging the miles and dividing by gallons purchased, you know, the same way we all calculate it.
Saturn however, claims they have done some type of in-house test and their test says I am getting 37 miles per gallon. In spite of the fact that I have logs to prove otherwise, they now refuse to take any further action to resolve the issue and say they stand behind their tests. Well of course. But all it would take is even one person to fill the car up, clear the trip, or log the mileage, drive it until it's empty, fill it back up and do the math. Yet they now say they have dismissed the issue, basically too bad so sad, we claim it gets 37 miles per gallon so you are SOL.
Do not purchase a Saturn Ion, it's a 4 cylinder car when the fuel economy of an 8 cylinder! And worse Saturn won't do what is right for its customers. I discussed filing the Lemon Law with an attorney and am told my logs will not hold up with a judge as I could have altered them. And that fuel economy is a tough one to prove due to all the variables such as the way a person drives etc.
RIVERSIDE, CALIFORNIA -- I would like to share my frustration with someone that might listen. My brother is getting married this weekend and one of this best friends works for Saturn. He is a Finance Manager in Riverside area. He is the best man in my brother's wedding (Feb 26th, 2006) and was threatened with termination if he went to the wedding.
He asked for 2 days off a month before the wedding and was given the days off. He has since bought a tux and hotel room. Not to mention that his best friend was counting on him for the wedding. Now his manager refuses to give him the time off because they are having a big sale that day. I understand business is business, but I am at a loss for words.
What would you think if this was you? Would you like your boss treating you like this?? He works 12-17 hour days and sometimes goes weeks without a day off. That just shows his dedication to the company. Now to repay him for his hard work he was given the option, either go to wedding and lose job or keep job and miss most important day of friend's life.
Me personally I would have quit even if I didn't have the money. I know this e-mail will not change anything but would like to communicate to corporation office how their locations are treating their employees. I will never buy a Saturn and will make sure I share this story with every person I come in contact with. Also will post a copy of this e-mail on myspace and all Saturn forum chat rooms. I am the brother of groom and felt this e-mail was necessary. I hope you took the time to read this and I appreciate your time.
UNITED STATES, VIRGINIA -- I am at my wits end with my car, a 2005 Saturn Ion 2 Quad. Here is the ‘short' list of my problems and dealer visits. UNDER WARRANTY: #1 – 600 miles – brake lights didn't work, IP didn't work; repair harness and IP; #2 - 900 miles – radio quit working, doors leaked in the rain; replaced radio and adjusted doors; #3 – 4100 miles – Stranded, car wouldn't start; replaces ignition switch; #4 – 8700 miles – clunking in front end when cornering; replaced bushings; #5 – 9342 miles – radio, gauges and lights malfunctioning; replaced BCM (body control module).
#6 – 13160 miles – Stranded, car wouldn't start; replaced ignition switch; #7 – 21000 miles – car shook while braking and at freeway speeds, also radio malfunctions and steering makes clunk; replaced wheel bearings, rotors, steering shaft and BCM.
OUT OF WARRANTY: #8 – 52000 miles – clunks while cornering and gauges malfunction; replaced BCM under ‘goodwill'. Told the sway bar bushings are ‘wear items' and are not covered; #9 – 53000 miles – Stranded, key will not turn and steering is locked. Replaced lock cylinder and was told it was from normal wear and tear. I had to pay $190.
The best part is, I got it home from #9 and it now takes 3-6 key turns to start. And the nearest dealer is Saturn of Harrisonburg, which is over an hour away and over a mountain (seriously). There is something wrong with this car, both mechanically and electrically. I think the latter stems from the initial short that caused the brake lights to fail.
GREENFIELD, WISCONSIN -- I had a Saturn roof rack installed by Saturn of Greenfield WI. The Technician took an hour and a half longer than he should have. When I went to purchase a bike attachment I notice the technician installed the rack in the wrong locations. Technician left his install instructions in my car and noticed he installed the brackets when they clearly state not to attach in this location. $367.79 for what?