My 2001 Saturn LW200 has a serial number that falls in the Recall 06074A issued January 2008 for a defective timing chain. My chain broke Nov 30th 2009. Initially, Saturn Service could not find the RECALL. I offered to fax it to them. At that, they mysteriously found it. Saturn now claims only select VIN numbers are included yet they fail to give me a list of those included or to give me the number of who decides which VIN numbers are included.
Tier two customer service agent ** had me call the National Highway Traffic Safety and the Main GM number of 313-556-5000. All attempts to get a list of included number or how VIN numbers were selected fell on deaf ears. One has to wonder if a list exists or if the recall had any real substance. I guess it is OK for them to take my tax dollars but they are not obligated to honor their customers. This was my first GM. Saturn was billed on their customer service. Do you think I will even consider another one? I'll let you be the judge.
The timing chain on my car broke. When it broke, it cause damage to the engine which has cost me over 1,600.00. I tried to work with Saturn. They tried to say it was caused by not having the oil changed. I bought the car used 4 months ago. I have all the receipt from the previous owner who had all oil changes done at the dealers. I did research and have found a TSB on the oil nozzle which has been redesigned. The NTHSA has started an investigation into this. I have filed a complaint. If you have had this problem, please file a complaint.
NEW YORK -- I, along with many others, have just had the timing chain on my 2002 Saturn go. There are 78,000 miles on the vehicle which has all of its oil changes on time. The engine is now history and I'm being soaked for $3,000 to install a used engine which Saturn will not even help me pay for. The Saturn corp and GM are telling me it's my fault. Apparently, that is the corporate line to shift the blame.
I'm filing complaints with NHTSA, BBB, Consumer Affairs, NYS Attorney General's office and calling all my local newspapers and TV stations. I urge everyone who's going through this to contact NHTSA, BBB, Consumer Affairs and anyone else they think can help. Let's all look into a class action lawsuit.