SAN JOSE, GEORGIA -- It all started with a smog check requirement. Unfortunately, my engine service light was on and must be off for the smog check. I took the car to Saturn of Stevens Creek. They diagnosed it as a burnt out "fuel low" warning light bulb. I could not believe a light bulb was tied to my service light which is tied to my smog check. The labor to replace a light bulb that is similar to a Christmas tree light bulb would have purchased 4 new tires! Thanks a lot Saturn engineers. I think there were some golf course discussions between my senators and some GM execs when the smog rules were written. I don't think this is the best way to win repeat customers.
MILTON, MASSACHUSETTS -- I purchased a 1999 Saturn brand new on 3/99. I was told how being in the Saturn family, is a car company that cares. After paying off my car 9 months ago, my engine seized. Not to mention a new battery the second year into having the Saturn, my windshield motor was gone also. Saturn in Tennessee told me that I may have used it too much.
I have purchased new tires, exhaust system, etc. Now that my engine is gone, Saturn tells me that my warranty is over and because I have had my car serviced somewhere else but them, they cannot help. I have been told it will cost me $5,000.00 for a factory car engine used by Saturn. So I will have my car serviced by someone else other than them.
I say to everyone, Saturn is a very poor company that just uses excuses of not helping out their customers. I have also sent my letters to the news station and local papers. Maybe someone will do something on the losses all of us Saturn losers.