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Great Service
Posted by on
MESQUITE, TEXAS -- WOW! I am very impressed with the outstanding service that I received at Saturn of Mesquite. Over the weekend I noticed that my Service light came on. First thing Monday morning I called to see what I needed to do. I spoke to Romney and he was able to get me in first thing. I was prepared to wait to have my car looked over, but was offered a ride to work while they took a look, called with reason for service and they were able to fix and have it ready for me by the time I was finished working. They even offered to come pick me up. I was able to get a ride so I declined the offer. After work I went to get my car and I have not had any problems since. Most dealers I have worked within the past have been very rude, could not get me in and service my car within the same day.
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Anonymous on 10/05/2009:
I hope you are really, really enjoying it, since you won't be getting it for much longer.
MaggieMcT on 10/05/2009:
I loved my Saturn. It's sad to see them go, they were the best car GM made.
spiderman2 on 10/05/2009:
I had a Saturn when they first came out and another one after that. They were both great cars. I wish they were able to make a go of it! Their service department ruled!
Anonymous on 10/05/2009:
Saturn, was never profitable for GM. The Cars to me were mediocre at best.
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Will not honor warranty
Posted by on
FORT WAYNE, INDIANA -- My son had our local Saturn dealer install Saturn Performance Tune part #1921260 on a 2008 Sky Redline. Two days later the engine blew. The engine block and heads are cracked along with the turbo and water pump. Saturn will not honor new car warranty or warranty on the tune install. Once repair work started to reach $10,000 they shifted their focus to finding something/anything that may have voided the warranty. Looking for help from anyone, because what they are doing is wrong!
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madconsumer on 07/27/2009:
what did they say caused the engine to crack? oil, water, or exsessive high rpm's?
Anonymous on 07/28/2009:
For that much money, you might think about finding a lawyer.
Eloise on 07/28/2009:
$10,000? I bet the car isn't worth much more than that. What did the warranty cover? What was the reason Saturn gave for the denial? Without more information, it's impossible to see who is right and wrong.
Anonymous on 07/28/2009:
Considering that GM retails the part for $650 I wonder what else they found to amount to $10,000. Get the car to a reliable mechanic familiar with the Saturn line. You need to know exactly what caused the damage.
helpfullhand on 08/20/2009:
I agree with eloise, we need more information to determine if the repair should be covered by warranty.
DigitalCommando on 08/20/2009:
PB, where did you find the part?. I looked on several Saturn parts website's and found nothing. A google of the part number only references this M3C post.
tigroscr on 08/29/2009:
I have heard about this car and as I understand it your son adjusted the wastegate valve on the turbo. 1st as soon as he adjusted that, the engine warranty is void, 2nd his adjustment was such that the excess boost had nowhere to go, so all the boost built up in the engine itself which then caused the crack in the block and then pushing out the water pump o-ring seal. So with all that information I see it as your son was the cause of the failure NOT GM. Thank you
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Just Plain Dishonest
Posted by on
FISHERS, INDIANA -- I have had my 2001 SL in and out of there for nearly a year for the same problem. I have given them well over $600.00 so far, in several different trips, to fix the same issue.

An honest shop gave me the bad news that the main computer brain needs to be replaced, and only Saturn dealerships are allowed to make this repair. I took it back to the dealership and told them that, but instead they changed the oil and told me that it was fixed. They even charged me an $85.00 "diagnostic fee" for changing the oil. Needless to say, it is still not fixed, and I can't even get a return phone call.

I have a complaint in with Angie's List and with the BBB, and still no attempt to resolve this issue.

Don't buy a Saturn, and if you've already been sucked in like me, DON'T take it to Saturn of Fishers for service!!
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Aerocave on 03/14/2008:
I don't think you can blame Saturn as a whole...this sounds like a "cannot duplicate the problem" type of issue...And any dealership, service station, etc is going to charge you a diagnostic fee...Is it the SES light that is on?
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Forgery Of Warranty
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MESQUITE, TEXAS -- I purchase a used car from Saturn of Mesquite (SOM), and when a warranty for paint finish and fabric was denied by the warranty company, they sent me the original warranty paperwork from SOM. My wife's signature had been forged. After talking to SOM and demanding to look at my file, I found that the "free" tire warranty given to me had also been added to my contract. This was all slipped by me because the Finance Manager had my wife sign a blank paper with only the words "no trade-in" written on the left of the paper. The file showed that paper now with the list of amounts including the warranties. Get the picture? Fraud, and forgery!!!

Examine your papers and contact me if you have experienced the same. The Mesquite police will not handle, and two government offices will not deal with. Possible suit?
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jktshff1 on 01/24/2008:
Seems at this point, depending upon the year model of the car and the value, you need to contact an attorney. It may not be worth it.
axhandlebill on 01/24/2008:
"Signed" "a" "blank" "form" ????
Anonymous on 01/24/2008:
I recently bought some Saturn body parts from dealers in Texas. I got two fenders from Fort Worth, a quarter-panel from Brownsville and a Mesquite Grill.
CrazyRedHead on 01/24/2008:
Why would anyone sign a blank form. This is just asking for trouble.
Aerocave on 01/25/2008:
RodTag: I am not advocating fraud or forgery...but based on your posting, it appears that you are simply looking for a way to take advantage of the situation. A lawsuit on what? Even if they did sign your wife's name on the contract...who cares? You still have the warranty that you wanted.
rodtag on 01/25/2008:
Wow, didn't expect those comments. I turned down all warranties. The form wasn't blank. the manager had written in very large print "No Trade-in" across 2/3rds of the paper. I asked why do we need to sign this, he said it was just to show we did not bring in a trade for the deal. This turned out to be the itemized list of charges for the contract. True, it wasn't the smartest thing to do, but I never thought of the possibility that he would run it through the printer after the fact. Also, the two warranties totaled over $1,000, and if they did this to me then they did it to many.
I think if you had your name forged to take a grand from you you might be bent out of shape too.
Principissa on 01/25/2008:
Never ever sign a blank form. If anyone asks you to sign anything that has nothing written on it, chances are they are trying to rip you off. By signing that blank paper you have agreed to anything and everything written after the fact. Even though it said No Trade In on the paper, you could have unknowingly given them power of attorney, all because you signed something blank.
Anonymous on 01/25/2008:
Aerocave on 01/25/2008:
So you are saying you didn't want the warranties but they added anyway?
Anonymous on 01/25/2008:
TNS another LOL!
DebtorBasher on 01/25/2008:
I TOLD YOU GUYS SHERIFF WAS IN TEXAS! I know that was him on the phone talking with Pirate about those little old ladies beating the living daylights out of that guy!
rodtag on 01/26/2008:
Yes, Aerocave, I did not want the warranties. The words "no trade in" were written so large they covered 2/3ds of the page. So, It looked like it was the contents of the page. I will know better next time.
Aerocave on 01/26/2008:
Your complaint of fraud and forgery makes more sense now, although not sure if you can do much about it now...
mydogbozo on 02/04/2008:
If there is in fact forgerty, you might want to obtain an arrest warrant for the finance & inurance manager. This is the individual in the dealerhip responsible your parperwork. See if you can get his full legal name. Call the police if you have to, to get the proper information to obtain a warrant for their arrest. Let this person explain it to the judge. At least you will blemish their record with an arrest for fraud, even if they aren't convicted.
rodtag on 02/07/2008:
Thanks mydogbozo, but I contacted the mesquite police dept. They interviewed the finance manager, but told me they basically have to see the forgery in a large company like that to prove it was him. They dropped my case.
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Posted by on
MADISON, WISCONSIN -- I went to Saturn of Madison yesterday because an indicator light on my dashboard was intermittently blinking. I mistakenly thought it was the battery light, so that's what I told them and they said they'd check out the electrical system. Later they told me that they never saw the light come on but they tested the alternator, and it took a long time, but after testing it for a while, they found that my alternator was at only 70% power. They replaced the alternator (for $385 including labor), I drove off and the indicator light immediately came back on.

I returned immediately to the dealership, and they asked me to come back the next morning. The next day they found the blinking light, and said that it was actually the coolant light. They topped off my coolant and said that it was fine now and the light was off.

I asked if I could get my old alternator put back in, but they said that it was bad anyway, so they recommended that I keep it. I asked them to put the old one back in again, and they said that they couldn't refund the labor (about $200). I told them to leave in the new alternator and give me back the old one. They charged me $30 to keep my old part, but I paid it anyway.

I made a few calls and quickly found a nearby company that does nothing but repair and rebuild generators, drove straight over there, and had my old alternator tested. They were very kind and didn't charge me for the test. There was nothing wrong with my old alternator!

I went straight back to the Saturn dealership and told them about the test and they quickly agreed to put the old alternator back in the car and give me a full refund.

The refund will be by check even though I paid by credit card and it will take two weeks. I don’t know if I’ll actually get the money or not, but in any case, I know that they would have done nothing if I hadn’t gone right away to have the old part tested. Replacing a car part that isn’t broken is not something I would expect from a reputable car dealership.


Saturn did refund my money right away, and after I complained to the head office I received a certificate for 4 free oil changes. The only problem with that is that I have to go back to that same dealership to have my oil changed. They always tell me that I need hundreds of dollars worth of things done to it, even things that I've just had done elsewhere. Oh well. Three more oil changes to go and I'll never have to walk in there again.
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imjustasteph on 05/08/2007:
Oh, you can expect unbroken parts to be replaced at ANY car dealership/repair place. They are notorious for that...the only way to get around it is to find a mechanic (not a mechanic shop, a mechanic, a single individual person, who may or may not work for a large company, but an individual who you come to know by name) that you feel you cn trust.
ejack053824 on 05/08/2007:
I would have demanded those incompetent morons to refund me right then and there. Since it was by credit card, the cashier would have marched her fat arse right back to the credit card machine and issue me a credit or she would dig into the petty cash and give me the money. No frigin way would I wait two weeks!
Anonymous on 05/08/2007:
Good thinking on your part to go have the alternator tested! I'm sure they don't expect customers to think of things like that and just expect us to believe what we are told. How unfortunate though, I hope you also got the $30 back that they made you pay to get the original back. I hope you also told them that you were reporting their deceptive practices.
LennyGuy on 05/09/2007:
I had to jump-start my car one morrning and got it to a repair shop. They told me the alternator was bad and it would be around $300. So I took it to another shop and they tested it and said it was fine. That has been over a year ago without another problem. We, the gullible consumers, believe what they say - I am glad you took the time to do more leg work than just giving the thieves money. The auto repair shops really don't care what consumers think so they keep using the same tactics over and over and over....
yoke on 05/09/2007:
We just had my hubands truck at the dodge dealer since it kept stalling and the ABS light kept coming on. 2 of the things were under warranty but the switch was not. They wanted $251 to replace the switch. I called a friend who owns a repair shop and asked what it would cost to have it repaired with him. He said the part was $20 and the labor would be about $45 (1/2 hour worth of work). So that would be $65. We told the dealership not to replace the switch and that we would have a friend do it. What my husband and I think they were trying to do is charge labor for the entire job (even though 99% was under warranty). Come to find out the switch was under warranty after all.
fleecedbygalpinsaturn on 09/04/2007:
Saturn is not trustworthy. Sell your car and buy something other than GM. It's a shame too, used to be a really good car company.
RCawdor57 on 11/18/2007:
I have owned Saturns since 1993 and think they are very worthy vehicles. Over the years Saturn has become GM and now for the most part are just another piece of the "RipOff Network" that most of us have to deal with. Until last year I had excellent service with MOST Saturn dealerships until I had a "Service" light come on intermittently. I took my 2002 Vue to Saturn of Brandon (Florida) and they connected the OBD II tester to the test plug and soon told me the Oxygen sensor was defective. When asked what it cost to replace I was told a whopping $300. Right. I told them I would come back later and instead decided to buy my own OBDII tester and checked it myself. Uh, not an Oxygen sensor problem at all. Any guesses? It was a low brake fluid level which would cause the "Service" light to come on when I first put the car in motion or when braking or turning. I put in an ounce or two of brake fluid and Voila! No more "Service" light. I also checked what the internal O2 sensor cost and was amazed that the guts to it were about $28 or the entire body and guts was about $120 from Advance Auto Parts. I then decided to find the sensor and see how difficult it would be to replace. Found it (mine has only one but later models have two sensors) and unscrewed it easily and checked it. I cleaned it up a bit with carburetor cleaner and reinstalled it. That was over a year ago and about 30,000 miles. No problems of any type now. Are service shops dishonest? I would say that 99% are thieves and should be locked up.
LeeSee on 11/18/2007:
I've had 3 Saturns so far. The first 2 were OK. Not as great as my old Honda, but passable. My ION on the other is is a total piece of crud. What a money pit. I'm just waiting for the day I can dump it and grab something better.

I'll NEVER buy another one.
Anonymous on 11/18/2007:
Buy a Toyota.
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Ordered Car Under Customer's Name, Selling to Someone Else.
Posted by on
ORLANDO, FLORIDA -- Early October 2006 This Dealer actually called my client to say they could order the rare car she was looking for. After several calls and messages the car was "ordered" and a print out showing my clients information was then given to her. She was given an MSRP much lower than 3 months later this car would go for. After a couple of weeks of OK communication the updates and phone messages went unanswered. After much research on this rare auto, the 2007 Sky, it is our understanding that many dealers can NOT just order this car for their dealership but must order it for a customer.

The price for said auto has gone up many times since my client was given the order, yet she was promised that her price would not increase because the Dealer's would not.

The auto was to be produced on 12/4, during the week before and there after there was little to none communication by this dealer to my client, although she had placed calls to find out an update on said auto.

11/27/06 Out of no where and what we suspect are lies from my clients Sales person to save face the GM then called and extremely unprofessionally called my client ranting and raving. Stating he would not sale her this car and she was not "Saturn Material".

My client called Corporate on this date to where they were able to speak to this person & he agreed he would sell my client this auto but she should take delivery at another location.

12/4/06 2:47pm Myclient called the Corporate headquarters of Saturn to find out to whom at the dealership she would need to speak with to get her updates. At this time Corporate did speak with John and he did state that he would be the point of contact and the auto would still be hers.

12/12/06 Today my client called John to find out this week's update as this is normally done when ordering this auto, and he stated he would not sell her this auto and became very aggressive with her.

We contend that this dealership used my client's good name by means to order this auto so that they will be able to sell this auto at a much higher mark up by thousands. That the dealership to include John and David have discriminated against my client for being an educated female. That John became aggressive towards my client because she knew inside information that would hurt his career and that of this dealership.

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Anonymous on 12/13/2006:
Did she give a deposit when she ordered the car?
Anonymous on 12/13/2006:
Two different dealers getting upset at the same "client" after being guaranteed a sale???? I am starting to wonder what role your "client" had in all this??? P.S. you may want to check out the Pontiac Solstice, it is the same car
Shakra on 12/13/2006:
I don't see where you mentioned any contract. No contract, no binding agreement.
Anonymous on 12/13/2006:
I must agree wit DD and Shakra something sceems funny here?
*Brenda* on 12/13/2006:
The Saturn dealership near me has a sky. What's so rare about them? I saw one the other day too. They're cute. And what's with all this "my client" stuff? What are you too her?
NotHappyCustomer2006 on 12/14/2006:
NotHappyCustomer2006 on 02/22/2007:
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Timing Change
Posted by on
The following is the complaint that I sent to the National Highway Traffic Safety Administration:
I was driving home at approximately 9:30 PM on a very busy highway(RTE 695 - THE BALTIMORE BELTWAY) and was approaching the intersection of Interstate 70 when my car (Saturn 2000 L-Series) cut out with NO warning - no "idiot lights" - nothing. I was almost rear-ended by a semi and was fortunate to coast to the shoulder without and accident. Fortunately a Maryland State Police Vehicle stopped and provided flares for more visibility while I awaited a tow to the Saturn Dealership. My complaint is similar to a pending NHTSA case (PE06-006) in that the source of the failure is attributed to a timing chain that skipped. The Dealership refuses to recognize this wide spread problem as does Saturn Headquarters in Tennessee. They offer no mitigation to the $3,200 estimate for repair. If circumstances had been different, i.e., going up hill, rain or snow, I and my family could have been seriously injured in this Saturn with this KNOWN defect that DIED on the road with absolutely NO warning. Does someone have to die in an accident before this known defect is corrected? - end of complaint to NHTSA

I urge anyone who has had this happen to file a complaint with NHTSA ( to help build a case to cause a recall. Additionally, file a complaint with you State Attorney General's Office... MAKE NOISE or Saturn will continue to cover up this defect and we, the consumer, will foot the bill for their error.
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Anonymous on 05/18/2006:
A skipping timing chain on a 6 year old car? Well, a poor design would allow this to happen. Good luck fighting GM to issue a recall! Hopefully no one has to become seriously injured to wake them up!
glc on 05/18/2006:
Fortunately, no one was hurt. Regarding a recall, most car manufacturers suggest timing belts be changed at 60-80K miles, and if your vehicle is 6 years old as stated, your probably near or at that mileage, decreasing the responsibilities of the manufacturer, if any.
KenPC on 05/19/2006:
How many miles are on this car?
Doc J on 05/19/2006:
Jay-I don't see anything in the post that says she didn't do the maint. Maybe she didn't. Maybe she did, but "Mr. Goodwrench" forgot to take care of this. I have multiple cars and depend on both my dealer and I to keep up with service. Dying shouldn't be a penalty for letting routine maintenance lapse. Yes, it will take a death or two for the problem to be addressed.
timdrum4him on 08/17/2008:
I just got done talking about this with a friend of mine. The timing belt should be changed around 60-80k. And yes it does cost about 3200 but if you have a haney's manual ($50) and buy a timing belt (around $40) you could install it yourself. If you can read you can avoid 3200. Saturn are great cars but just like any other car they have to be well maintained. Every car has its shortcomings, esp if you don't stick to a maintenance schedule. Your lucky, if you were going faster you could have chanced the pistons being damaged and then be paying for a new engine.

Do yourself a favor, make sure your on top of the maintenance and do it yourself if you can. I love my Saturn!!
surferbabe on 10/07/2008:
The 4 cyl 2.2 Vue engine uses a timing CHAIN, not a belt. The timing chain is supposed to last the life of the engine. I just purchased a 2003 Vue with this engine and twice it has died while I was driving it, once on a highway access ramp late at night and once in the middle of a busy intersection at rush hour.

The first time, I was told it was a fusebox failure. Replacing the fusebox allowed the car to start and drive normally.

The second time, which was this week, the dealer I bought the car from (a Subaru dealer, as it had been traded to them for a new Subaru) is taking it more seriously and investigating the vehicle's history. Come to find out the car had this happen to the previous owners twice before they dumped it on the Subaru dealer, who unsuspectingly allowed me to buy it. Safety and performance checks showed the car to be running fine, as it does *sometimes*.

My chain hasn't broken yet, just slipped, causing the vehicle to lose power and fail to restart. I am anxiously waiting to hear how the dealer who sold me this used car is going to handle the repairs, which I'm sure will be very costly. It's not their fault someone decided to dump their problem car on them without disclosing that it had issues.

I already spoke with the Saturn dealer who serviced the car after the two incidents when the prior owner had it. They say that they did not realize it was the timing chain, either. First time they replaced the battery; second time a board near the fusebox. Both times the car worked fine after the repairs. I am concluding that shutting down the electrical system of the car and restarting it somehow resets things so the car can start and run a while longer, until the chain slips again.

Please don't be so quick to assume that someone isn't maintaining their car properly. In cars with timing chains, there is no protocol for replacing it unless you're changing the engine. And in my case, this happened to me with a car I'd driven less than 200 miles, and again after 300 more miles. I've had it less than a month.
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Timing chain repair
Posted by on
I have a 2001 Saturn Sedan with less than 37,000 miles on it and it just stopped last week, of course 30 miles from home. I was informed that the timing chain broke with repair to be over $2,000.00. The Saturn dealership disowned any problems with the issue. Saying I must not have changed the oil properly. Well, I have a record of oil changes and maintenance so that is not the reason. On getting it repaired the new part has been improved from the original and there is now an Oil valve (or something to that effect) that helps lubricate the new timing chain. This diffently tells me something. I am in the process of getting the car repaired and plan to pursue this further with Saturn Company. Has any one else had this problem.
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Anonymous on 01/19/2006:
LOL, What timing chain problems with a Saturn? Actually Saturns have had timing chain problems since their introduction!!! Life expectancy for a timing chain should be about 150,000 miles and I am sure you can find many Saturn owners with premature failed timing chains out there. Good Luck
miketech on 01/20/2006:
Yeah Saturn motors don't last so long. My ex wife had a Saturn and loved it till something similar happened at like 60000 miles. The motor just stopped and the repair bill would have been around $2500. It's in the junkyard now.
Anonymous on 01/20/2006:
Rubber timing "chains" were introduced about 20 years ago because the length required on overhead cam engines made metal chains impractical. It's a good idea to replace them at manufacturer recommended intervals to avoid engine failure.
miketech on 01/20/2006:
Can't argue with Pirate cause if you don't do what he says it'll break and cost 2 grand. I like the stright 6 in my Jeep. No timing chain. 278,000 miles and it still runs.
Anonymous on 01/20/2006:
Yet another informative post, Maybe the pirate should stick to vast knowledge of the South pacific.LOL!! Saturns use a timing CHAIN (Metal) not a timing BELT (Rubber). The reason they fail has been a poor oiling system design that has been common on Saturns since their inception.
Anonymous on 01/24/2006:
Comparing Belts to chains???? That would be like comparing Tarter Sauce to pizza sauce. Belts have a recommended service interval, chains do not!!! So I guess it's back to swabbing the deck with you.
Pogues on 02/23/2006:
I am in the midst of the same exact problems on a Saturn SC2 Coupe. Not only has the timing chain gone, but so has valves and a whole bunch of other things that are going to bring my repair bill up to $2100.00 or more. It's madness, the car only has 65,000 miles on it, and by all accounts I can find it should last at least to 100,000 before giving any problems. Should. But what can you expect from an American car? MCB, did you have any luck in your fight with Saturn in getting any reimbursment?
LAM on 06/28/2006:
Approximately 3 Cents Worth: My 2001, very well maintained and kindly driven(68,234 mi) Saturn SL has been parked in the lot of the 'Second Opinion' for the last two weeks while I have been waiting upon Saturn of Richmond's response to my written inquiry. My poor girl hesitates, rolls forward and then slams into reverse (for about the last year, talked to Saturn mechanics 3 times about it, they said it would fix itself after replacing the battery) and now is having problems changing into and staying in any geer.
Saturn Diagnosis: Replace Valve Body and Input Shaft Side Nut. Price: $1015. Customer (me) Declined. Uh, yeah.
Shop of Second Opinion (SOSO): Yes, the transmission is broken. Will replace Valve Body and Input Shaft Side Nut for $600-$700 (sweet) but it might not really fix it as it apparently has hydraulic related problems. SOSO recommended that I go back to the Saturn dealer who sold me the car because apparently I was unlucky enough to get a lemon transmission. Other options given: Rebuild Transmission ($2,500-$3,000) or get rid of car as quickly as possible. I am making my last car payment this month. Aargh. I am in touch with Department of Consumer Affairs also. LAM
Neil18 on 03/15/2007:
I had the same problem with my 2001 Saturn L200. Timing chain broke while driving, destroying the engine. Car has about 68000 miles.
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Saturn Relay- 11.8 MPG City
Posted by on
LAFAYETTE, LOUISIANA -- Recently purchased a 2005 Relay. With such high gas prices, I was looking for a vehicle that would seat at least 6 and would get significantly better gas mileage than my SUV. Was told that the 18 average MPG City on the sticker(with a range of 15-21)was reliable. Got app. 12.6 MPG on first tank. The vehicle had previously been driven over 2500 miles. Based on my complaint, Saturn of Lafayette, Louisiana swapped the first Relay for a second. So far, on two tanks of gas, I've gotten 11.9 and 11.8 MPG in the city. I traded in a Yukon that I was VERY happy with on the adamant statement from the salesman that I could expect much better fuel economy from the Relay as compared to the Yukon's 11 MPG I was getting in the city. Wow, I am now driving a vehicle that is far inferior to a Yukon and I'm getting a whopping .8-.9 MPG more. Saturn of Lafayette and the Saturn corporation are both aware of the problem but state that since they aren't responsible for what is stated on the sticker, there is nothing they can do for me. Buyer beware of Saturn. If their vehicle does not perform as expected, they may not take responsibility for the failure.
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Sparticus on 05/31/2005:
It is hard to trust the manufacturer's mileage estimation these days. I read the Toyota Prius gas mileage was estimated at 55-60 mpg. The reality (from the article I read) was more like 40-45. A huge difference. My brother recently puchased a diesal Volkswagon Passat. It was stickered to do 35-38 mpg, but he is getting 40+ mpg! So there are some honest manufacturers out there.
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Saturn cars (definitely not worth buying)
Posted by on
SAN DIEGO, CALIFORNIA -- About a month ago I was going to work when my engine started making noise and blew up, leaving me stranded on the side of the road. I was forced to walk to work on a very busy highway.

My 2002 Saturn S-Series is only three years old and has had all the maintenance requirements done by Saturn themselves. Saturn is now requesting $5500 for a new engine. They do not want to pay because the warranty has since expired. They have not even offered a loaner car for my inconvenience.

One of the reasons I bought a Saturn was their reputation of reliability and good customer service. Well, I have seen realize that their logo/advertisement of "People First" is just a gimmick. In addition, they now send me a letter saying this car is man made and problems will arise. I have not gotten anywhere with sending letters to the company. If I would have known their cars were so unreliable then I would have bought a used car and take my chances. I am still paying for this car and now it is in the shop waiting for me to pay for an engine.
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ejack053824 on 03/22/2005:
That why I just bought a Hyundai Sonata. Saturn's are nothing more than throw-away cars.
virginiasoreback on 03/24/2005:
Your account of your experience causes me to grimace even at a distance.
A brother who lives in New Jersey recently purchased a Saturn. I was surprised at his decision but he said that the Dealer made him an offer he couldn't refuse.
Some vendors, merchants, dealers - "bend over backwards to please their customers - others don't.
Although this is a ridiculous comparison - a few weeks ago I was shopping in a Kroger Super Store - located in one of Cincinnati's oldest and most affluent neighborhoods (not my neighborhood). A, seemingly, "well heeled" young lady returned a loaf of bread to the Customer Service station. She, sans receipt, asked for a refund because the bread was no longer edible.
The Kroger Associate refunded the purchase price.
The bread was fully covered with green mold. It resembled a "Chia Pet."
Unable to restrain myself - I asked the young woman if she had purchased the loaf of bread, recently. She said, "No." She said that she had purchased the bread three months ago.
"True - believe it or not!"
You seem to have gotten short shrift, a brush-off. Kroger wanted to keep the young woman as a loyal customer.

punkin535 on 05/04/2005:
I have owned a few saturns in my vehicle buying history and have had no problems, with the vehicles or representatives. A vehicle is only as good as you treat it.
bobbylynn79 on 06/01/2005:
I "had" a 98 Saturn SL2 and it did did the same thing and Saturn told me the same thing. I traded mine in for an Acura Integra. Of course I was upside down but I NEVER had a problem with my Acura. The funny thing is the old service manager at the Saturn dealership in san jose is now the service manager at the Acura dealership in San Jose.
CLR on 01/05/2006:
"A vehicle is only as good as you treat it...."

if by that you mean ...driving it then I have failed this car...

I made all of the oil changes as requested by Saturn on time and the mileage tune-up. I would not be this upset if I had not done so. I am not complaining of a car from the 90s..this car is from 2002 and I am still paying for it. I was promised by the dealership that they will only honor the car's reliability only if I did all my required maintenance through them. Since I did that, their only response was I put too many miles on the car. The next week I got, I didn't put oil in the car. Well they are right..I had just taken it in to have the oil I didn't put oil in the car they did...
Needless to say, Saturn with all their commercials about people first DOES NOT STAND BY THEIR PRODUCT!...I am actually happy so many people are happy with their will be a piece a cake to sell this piece of garbage.
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