PLANO, TEXAS -- In May 2000 my wife and I bought a 2000 LS from Saturn of Plano in Plano TX. This is the third Saturn I bought from them. The LS was a demonstrator with 4,000 miles on it but they said they would treat it as a new auto. At the time we purchased the car we found that the rear bumper was damaged on it so they replaced this before we receive the car.
Shortly after we receive it I noticed that the car had a bad vibration when it reached 70MPH. I took it back and they replaced all the tires on the car. But it still had the same vibration and it started to make a strange noise when the car was turned. So I took it in again and they found that a part on the front suspension was broken they also found that the coolant reservoir was cracked. After they replaced this it fixed the problem with the vibration and noise.
Next I noticed that the car was making a funny sound when it was idling. I looked under the car and noticed that the muffler was not mounted on the rear of the vehicle as it should have. When I took it back to get it fixed they said that it would cost over $700 to fix it. As I explained to them that this must have been damaged before we bought the car for the following reasons.
Damaged rear bumper. Front suspension was damaged. Coolant reservoir broken. All of these occurred before we bought the car and was fixed by the dealership. They said that we must have done it by backing into something (as was done to damage the rear bumper before we got the car) and that they would have noticed it when they worked on the other problems.
I contacted Saturn Customer Assistance Center and stated that they could not do anything because they did not own this dealership and the dealership would not fix this problem unless I paid for it. I sold the car because I could not trust it as it must have been in an accident before I bought it. I just want to warn people about this dealership.
FLORIDA -- Before I married my wife her sister owned the 97 SL. Every other time she took it to Saturn for an oil change they would write up motor mounts on the service invoice. I'm a mechanic by trade. The motor mounts going out every 6000 miles sounded fishy, especially since my wife now owns this lovely piece of **. (She owned it before we met). I looked at the mounts and they were fine even after another 30,000 miles on the car since the last mount change.
Now the sister owns a 99. Oil change time, well it is cheaper at Saturn. But the things they will tell you. You guessed it, motor mounts again. They called me about this new problem, so I had them come by the shop. No abnormal movement of the engine, nothing visually was incorrect, didn't shake going down the road. If you are told you have this problem go and get a second opinion from someone you trust.
Now back to the 97. Oil is escaping the engine, but where? My wife complained that her oil light was on only after getting the oil changed at Saturn two weeks earlier. I was fumed. So I carefully inspected the engine. No oil leaks anywhere. But where is it going, it's not burning it or is it? I found that another shop had done 6 of these 97 heads in the past month. It's not a quick and easy job. The head alone is about $850. The head gets a small hair line crack on the inside, it goes through to the outside to let oil burn off, just not enough to see.
Saturn has not re-called this part. The 97 only has 65,000 miles on it. It hasn't been hot rodded. There is no logical answer to this except for a manufacturer defect. Guess the Styrofoam they used to cast the parts needs to be changed. Saturn sucks! Everyone who ever bought a Saturn new or used should get together and over throw the company and get back our money of course at the price when it was still on the lot.
FISHERS, INDIANA -- I have had my 2001 SL in and out of there for nearly a year for the same problem. I have given them well over $600.00 so far, in several different trips, to fix the same issue. An honest shop gave me the bad news that the main computer brain needs to be replaced, and only Saturn dealerships are allowed to make this repair. I took it back to the dealership and told them that, but instead they changed the oil and told me that it was fixed. They even charged me an $85.00 "diagnostic fee" for changing the oil.
Needless to say, it is still not fixed, and I can't even get a return phone call. I have a complaint in with Angie's List and with the BBB, and still no attempt to resolve this issue. Don't buy a Saturn, and if you've already been sucked in like me, DON'T take it to Saturn of Fishers for service!
MOSINEE, WISCONSIN -- I own a Saturn 1994 SW2. From the time I bought the car, used, it has lost oil, slowly, but does lose enough that have to continually add. I have a close friend that owns a 1999 Saturn SL2 that has the same problem but a lot worse than mine, we have not detected a leak or that it's burning it. I would say that like I read in another review that they produced a defective head. Also, mine as is with hers the power windows now lock up while opening or closing. I have not been very impressed by this car, the engines have some zip to them but the oil loss is annoying.
KANSAS -- Well, let's see where to start. I have the last year of the SC series and now I know why they stopped making it. After the car was 3.5 years old, it got a vacuum leak and I had to spend $600 dollars to replace the intake gasket (parts were only $80). Just two weeks ago the power locks went out (the key fobs went out about two years ago and new batteries didn't help) so now we get to manually lock and unlock the doors. The side mirrors also went out and I'm trying to figure out how to get the dome light cover off to change the bulb to see if that's related.
Everything on the car already rattles. The seatbelt locks when I'm accelerating onto the highway (and going over RR tracks). Also, it blocks the back window so I can't see out it when changing lanes (hello blind spot). Well, I'm sure there is more, but can't think of it right now. With all of these problems and I got a five year loan so it's not even paid off yet!!! I will never own another Saturn again!!!
HUNTINGTON BEACH, CALIFORNIA -- I am writing this after watching my daughter go through years of ridiculous and costly repairs on her what was once new Saturn. She got caught up in the "customer service" promise like so many have before and since her. Ha! She has had nothing but headaches with that car. It stalls out when she turns corners if the gas tank is 1/4 full. It doesn't start. It stalls at stop lights. Saturn can't find anything wrong with it. But they keep "fixing" things... like talking her into major tune ups when it's not even time for them.
This girl is anal about getting her car serviced on time (even before time). She has NEVER missed an oil change or scheduled service. Saturn cars are crap. The car is in the dealership right now because it stalled and she had to push it to the side of the road. Called her with a $500 estimate to fix a few things. What recourse does she have? NEVER EVER BUY ANOTHER SATURN EVER. I've had my Honda for 4 years... no problem EVER.
LAFAYETTE, LOUISIANA -- Recently purchased a 2005 Relay. With such high gas prices, I was looking for a vehicle that would seat at least 6 and would get significantly better gas mileage than my SUV. Was told that the 18 average MPG City on the sticker (with a range of 15-21) was reliable. Got app. 12.6 MPG on first tank. The vehicle had previously been driven over 2500 miles. Based on my complaint, Saturn of Lafayette, Louisiana swapped the first Relay for a second.
So far, on two tanks of gas, I've gotten 11.9 and 11.8 MPG in the city. I traded in a Yukon that I was VERY happy with on the adamant statement from the salesman that I could expect much better fuel economy from the Relay as compared to the Yukon's 11 MPG I was getting in the city. Wow, I am now driving a vehicle that is far inferior to a Yukon and I'm getting a whopping .8-.9 MPG more.
Saturn of Lafayette and the Saturn Corporation are both aware of the problem but state that since they aren't responsible for what is stated on the sticker, there is nothing they can do for me. Buyer beware of Saturn. If their vehicle does not perform as expected, they may not take responsibility for the failure.
SAN DIEGO, CALIFORNIA -- About a month ago I was going to work when my engine started making noise and blew up, leaving me stranded on the side of the road. I was forced to walk to work on a very busy highway. My 2002 Saturn S-Series is only three years old and has had all the maintenance requirements done by Saturn themselves. Saturn is now requesting $5500 for a new engine. They do not want to pay because the warranty has since expired. They have not even offered a loaner car for my inconvenience.
One of the reasons I bought a Saturn was their reputation of reliability and good customer service. Well, I have seen realize that their logo/advertisement of "People First" is just a gimmick. In addition, they now send me a letter saying this car is man made and problems will arise. I have not gotten anywhere with sending letters to the company. If I would have known their cars were so unreliable then I would have bought a used car and take my chances. I am still paying for this car and now it is in the shop waiting for me to pay for an engine.
PORTSMOUTH, NEW HAMPSHIRE -- Watch out for L300 series, I found out hard way, bougth one new, lots of electrical problems, flickering headlights, voltage issues, buzzing noise, radio turns off and on, heater turns off and on. Saturn has a corporate bulletin issued in 9/14/04 that was not disclosed to me before purchase that states this is a "normal operating characteristic" and no service is required! Lost a lemon law hearing! Looking for class action participants-anyone out there with similar issues?
DUNDEE, ILLINOIS -- I just wanted to say I have purchased 3 automobiles from Saturn of Dundee, in Dundee Illinois and they have been wonderful with me all 3 times. I had some bad experiences with traditional dealerships including a Used car manager who took my keys and woundn't give them back until I threatened him! But Saturn has been such a blessing not to have to haggle! I will never buy a car from a traditional dealership again, because I just don't wanted to be treated that way. Thank you Saturn.