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Ordered Car Under Customer's Name, Selling to Someone Else.
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ORLANDO, FLORIDA -- Early October 2006 This Dealer actually called my client to say they could order the rare car she was looking for. After several calls and messages the car was "ordered" and a print out showing my clients information was then given to her. She was given an MSRP much lower than 3 months later this car would go for. After a couple of weeks of OK communication the updates and phone messages went unanswered. After much research on this rare auto, the 2007 Sky, it is our understanding that many dealers can NOT just order this car for their dealership but must order it for a customer.

The price for said auto has gone up many times since my client was given the order, yet she was promised that her price would not increase because the Dealer's would not.

The auto was to be produced on 12/4, during the week before and there after there was little to none communication by this dealer to my client, although she had placed calls to find out an update on said auto.

11/27/06 Out of no where and what we suspect are lies from my clients Sales person to save face the GM then called and extremely unprofessionally called my client ranting and raving. Stating he would not sale her this car and she was not "Saturn Material".

My client called Corporate on this date to where they were able to speak to this person & he agreed he would sell my client this auto but she should take delivery at another location.

12/4/06 2:47pm Myclient called the Corporate headquarters of Saturn to find out to whom at the dealership she would need to speak with to get her updates. At this time Corporate did speak with John and he did state that he would be the point of contact and the auto would still be hers.

12/12/06 Today my client called John to find out this week's update as this is normally done when ordering this auto, and he stated he would not sell her this auto and became very aggressive with her.

We contend that this dealership used my client's good name by means to order this auto so that they will be able to sell this auto at a much higher mark up by thousands. That the dealership to include John and David have discriminated against my client for being an educated female. That John became aggressive towards my client because she knew inside information that would hurt his career and that of this dealership.

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Timing Change
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I was driving home at approximately 9:30 PM on a very busy highway (RTE 695 - THE BALTIMORE BELTWAY) and was approaching the intersection of Interstate 70 when my car (Saturn 2000 L-Series) cut out with NO warning - no "idiot lights" - nothing. I was almost rear-ended by a semi and was fortunate to coast to the shoulder without an accident. Fortunately a Maryland State Police Vehicle stopped and provided flares for more visibility while I awaited a tow to the Saturn Dealership. My complaint is similar to a pending NHTSA case (**) in that the source of the failure is attributed to a timing chain that skipped.

The dealership refuses to recognize this wide spread problem as does Saturn Headquarters in Tennessee. They offer no mitigation to the $3,200 estimate for repair. If circumstances had been different, i.e., going up hill, rain or snow, I and my family could have been seriously injured in this Saturn with this KNOWN defect that DIED on the road with absolutely NO warning. Does someone have to die in an accident before this known defect is corrected? - End of complaint to NHTSA

I urge anyone who has had this happen to file a complaint with NHTSA (www.nhtsa.dot.gov) to help build a case to cause a recall. Additionally, file a complaint with you State Attorney General's Office... MAKE NOISE or Saturn will continue to cover up this defect and we, the consumer, will foot the bill for their error.

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Timing chain repair
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I have a 2001 Saturn Sedan with less than 37,000 miles on it and it just stopped last week, of course 30 miles from home. I was informed that the timing chain broke with repair to be over $2,000.00. The Saturn dealership disowned any problems with the issue. Saying I must not have changed the oil properly. Well, I have a record of oil changes and maintenance so that is not the reason.

On getting it repaired the new part has been improved from the original and there is now an Oil valve (or something to that effect) that helps lubricate the new timing chain. This differently tells me something. I am in the process of getting the car repaired and plan to pursue this further with Saturn Company. Has anyone else had this problem.

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Saturn Relay - 11.8 MPG City
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LAFAYETTE, LOUISIANA -- Recently purchased a 2005 Relay. With such high gas prices, I was looking for a vehicle that would seat at least 6 and would get significantly better gas mileage than my SUV. Was told that the 18 average MPG City on the sticker (with a range of 15-21) was reliable. Got app. 12.6 MPG on first tank. The vehicle had previously been driven over 2500 miles. Based on my complaint, Saturn of Lafayette, Louisiana swapped the first Relay for a second.

So far, on two tanks of gas, I've gotten 11.9 and 11.8 MPG in the city. I traded in a Yukon that I was VERY happy with on the adamant statement from the salesman that I could expect much better fuel economy from the Relay as compared to the Yukon's 11 MPG I was getting in the city. Wow, I am now driving a vehicle that is far inferior to a Yukon and I'm getting a whopping .8-.9 MPG more.

Saturn of Lafayette and the Saturn Corporation are both aware of the problem but state that since they aren't responsible for what is stated on the sticker, there is nothing they can do for me. Buyer beware of Saturn. If their vehicle does not perform as expected, they may not take responsibility for the failure.

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Saturn cars (definitely not worth buying)
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SAN DIEGO, CALIFORNIA -- About a month ago I was going to work when my engine started making noise and blew up, leaving me stranded on the side of the road. I was forced to walk to work on a very busy highway. My 2002 Saturn S-Series is only three years old and has had all the maintenance requirements done by Saturn themselves. Saturn is now requesting $5500 for a new engine. They do not want to pay because the warranty has since expired. They have not even offered a loaner car for my inconvenience.

One of the reasons I bought a Saturn was their reputation of reliability and good customer service. Well, I have seen realize that their logo/advertisement of "People First" is just a gimmick. In addition, they now send me a letter saying this car is man made and problems will arise. I have not gotten anywhere with sending letters to the company. If I would have known their cars were so unreliable then I would have bought a used car and take my chances. I am still paying for this car and now it is in the shop waiting for me to pay for an engine.

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Very Poor Work With Dangerous Results
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RIVERSIDE, CALIFORNIA -- When I brought my 1999 Saturn in to get a new alternator, my brother and I observed that for all but 45 minutes, the car sat with no one working on it but was charged for 2.9 hours of labor at $90.00 per hour. When I went to pick the car up, the service representative told me the turn signal wouldn't cancel correctly, but was otherwise ready to go. This was strange since it worked on the way there.

When we started back to my sister's house, the car had a very bad miss that jerked the car so bad I immediately returned to Saturn of Riverside and the service representative went with us and could see the miss and the turn signals not working. He commented that it was like "having a heart attack in the hospital". He said the mechanic had tested the turn signal switch and found it was faulty but that they did not stock or repair the switches and could do nothing.

The ride back to my sister's house was scary without a turn signal switch and the bad miss jerked the car badly. When my brother checked the plastic housing around the steering wheel, he found it was loose and when tightened up, the turn signals worked - so they had lied about testing the switch. Later, we found that the terrible miss was caused by a small fuel return line being disconnected. I was surprised that the mechanic would act so careless and cost me so much money. Never again will I trust Saturn with repairing my car.

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Great Service
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MESQUITE, TEXAS -- WOW! I am very impressed with the outstanding service that I received at Saturn of Mesquite. Over the weekend I noticed that my Service light came on. First thing Monday morning I called to see what I needed to do. I spoke to Romney and he was able to get me in first thing. I was prepared to wait to have my car looked over, but was offered a ride to work while they took a look, called with reason for service and they were able to fix and have it ready for me by the time I was finished working. They even offered to come pick me up. I was able to get a ride so I declined the offer. After work I went to get my car and I have not had any problems since. Most dealers I have worked within the past have been very rude, could not get me in and service my car within the same day.

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Just Plain Dishonest
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FISHERS, INDIANA -- I have had my 2001 SL in and out of there for nearly a year for the same problem. I have given them well over $600.00 so far, in several different trips, to fix the same issue. An honest shop gave me the bad news that the main computer brain needs to be replaced, and only Saturn dealerships are allowed to make this repair. I took it back to the dealership and told them that, but instead they changed the oil and told me that it was fixed. They even charged me an $85.00 "diagnostic fee" for changing the oil.

Needless to say, it is still not fixed, and I can't even get a return phone call. I have a complaint in with Angie's List and with the BBB, and still no attempt to resolve this issue. Don't buy a Saturn, and if you've already been sucked in like me, DON'T take it to Saturn of Fishers for service!

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Forgery Of Warranty
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MESQUITE, TEXAS -- I purchase a used car from Saturn of Mesquite (SOM), and when a warranty for paint finish and fabric was denied by the warranty company, they sent me the original warranty paperwork from SOM. My wife's signature had been forged. After talking to SOM and demanding to look at my file, I found that the "free" tire warranty given to me had also been added to my contract. This was all slipped by me because the Finance Manager had my wife sign a blank paper with only the words "no trade-in" written on the left of the paper. The file showed that paper now with the list of amounts including the warranties. Get the picture? Fraud, and forgery!!!

Examine your papers and contact me if you have experienced the same. The Mesquite police will not handle, and two government offices will not deal with. Possible suit?

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Saturn Engines
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MOSINEE, WISCONSIN -- I own a Saturn 1994 SW2. From the time I bought the car, used, it has lost oil, slowly, but does lose enough that have to continually add. I have a close friend that owns a 1999 Saturn SL2 that has the same problem but a lot worse than mine, we have not detected a leak or that it's burning it. I would say that like I read in another review that they produced a defective head. Also, mine as is with hers the power windows now lock up while opening or closing. I have not been very impressed by this car, the engines have some zip to them but the oil loss is annoying.

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Saturn Rating:
28 reviews & complaints.
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Saturn
100 Saturn Parkway, PO Box 1500
Spring Hill, TN 37174
800-553-6000 (ph)
www.saturn.com
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