Service Magic - Page 2

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1.0 out of 5, based on 1 ratings and
20 reviews & complaints.

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Do What You Say You'll Do Or Don't Charge Me
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I started with this service in Nov 08 under the impression I would be receiving qualified leads. They had a disclaimer for payment but the sales people stated the leads would be ready to go customers. I paid their fee & received 'leads' almost immediately. This was a bathroom remodel looking for budget numbers. All he wanted was a ballpark figure for summer 2009. That cost me $25 The second lead was for a roof replacement. We went to the site to do an estimate. This roof was a large, steep Victorian that needed replacement years ago. After speaking with the owner I knew there was no funds. I sent them to the County Dept of Community Development for a grant and offered to put a tarp on for $500. She didn't even have the money for that. I paid another $25 for her call. Our next lead was similar so I complained to Customer Service and they suggested changing my demographic. I did and received a request to modify a trailer who's floor was failing (not likely to have funding), several other leads fishing for prices and one viable lead which (also provided to 3 or 4 other local contractors). Service Magic has no idea who their customers are and if they are qualified. In January & $500 later I said enough was enough.

I have been receiving Spam, 'Surveys' and phone calls from Customer Service to the point of harassment trying to get my business back. I paid for something they implied in their sales & did not provide and I get harassed for discontinuing service. The $500 for 'advertising' with Service Magic & provided $0 in sales and only one qualified lead.

Dan S. Brewerton, New York
     
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madconsumer on 02/14/2009:
this has been reported before. it all sounds great, but with fruitless leads.

great review.

very helpful.
Anonymous on 02/14/2009:
To get them to stop calling you need to send them a letter, return-receipt, asking that you be removed from their contact list and any other lists they may use or sell. Should they continue calling you can sue them for violations of federal law.
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Avoid Service Magic!
Posted by on
I have read several other reviews of this company from both consumers who depended on them to provide quality contractors and contractors who were expecting quality leads. Both have had disastrous experiences with Service Magic.

I am a mechanical contractor from Seattle, WA. My experience with this company is limited to their over-aggressive marketing tactics; multiple marketing calls from different representatives, calls at all hours of the day, US postal service mail even though unsolicited.

I sensed something was wrong about this outfit after he first few contacts with them. Even though I made it clear that I was not interested in using their service they continue to spam my e-mail and leave messages on my business phone repeatedly trying to solicit my business.

I am one of the lucky ones, I didn't fall for it. Don't you become one of the unlucky ones.
     
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Contractors Beware of ServiceMagic
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Service Magic is not what it claims to be. They send you leads that are not able to be confirmed, you call for 3 months and cannot contact the customer and in general are getting worse with time.

Their new scam is charging you for leads that the customer does mot own the home.

If you are a reputable contractor and want to stay that way, do yourself a favor and steer clear of this corrupt company. They are in the business of selling us a name... qualified or not, then making your life a living hell trying to get a credit for the lead.
     
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Contractor Relations Department Is A Joke
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JACKSONVILLE, FLORIDA -- I recently trusted the Service Magic company to recommend a reputable concrete service. I was contacted by the company and had the "work" done in August. My concrete contract was for 4 inches (I got 3 inches), the added concrete section is so much lower than the existing concrete, that you will trip on it. Also, they broke my underground sprinkler system in so many spots that it cost me more money to repair the damage to the sprinklers than the concrete cost me in the first place. I contacted Service Magic and have been given the "run around" since August!! All the claims for correcting shotty work done by one of their clients is a joke. They just try to make recouping compensation (which they claim to provide) so difficult that they hope the consumer will just walk away from the claim.

I advise everyone to use "word of mouth" or recommendations from friends when needing service and DO NOT TRUST SERVICE MAGIC!! Because getting "service" from them does in fact, require some feat of "magic"!!!!
     
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Bogus Leads
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ATLANTA -- I wish I had done my homework as I am doing now to find a forum to voice the terrible experience I recently encountered with this company. I purchased leads from Service Magic which many turned out to be wrong numbers, the wrong lead name, and emails that bounced back. The Company's policy, is to charge you for the lead anyway and "if" they deem it to be legitimate you pay, if not, you still pay. How ethical is that?

The in-house credit is worthless if the replacement leads are just as worthless.
     
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jktshff1 on 03/12/2008:
If you have to purchase anything from the company you are working for,in order to sell, you are getting the short end of the stick.
If it looks too good, it is.
I have never purchased a lead in over 40yrs of commission sales.
Ya got to work.
Slimjim on 03/12/2008:
So these weren't the Glengarry leads I take it. 90% of these lead brokers out there today sell the same rehashed unqualified dreck. It's rare to find a good source that qualifies and filters properly anymore. You'd have better luck picking up a phone book and just randomly calling sometimes.
jktshff1 on 03/12/2008:
Slim, you are right. I used to take the copy of the yellow pages in the hotel rooms and use it for leads.
Starlord on 03/12/2008:
When I sold pots and pans, we would stand downtown at lunch hour and pass out cards for a drawing for a prize. we only gave them to young ladies who might be in the 'hope chest' market. About two weeks later, we would go through our cards and pick a name to call for a third prize or so. The prize was a cheesy package of six plastic tumblers, but it got us in the door to show our wares.
WolfAtRest on 04/10/2008:
Yeah, I tried the Service Magic ripoff. Most of the leads were from people who didn't want to do anything right now but were just "looking" for a free estimate. What really pissed me off was the leads that are supposed to be especially tailored for you and that cost more. What they do is if you are the only contractor in the area signed up to accept that type of lead, they charge you extra for it since they can't charge 3 or 4 other contractors anything. It's a total ripoff.
CarpenterDave on 06/30/2008:
I started Service Magic last fall, had great hopes for its success and quickly found out what it was all about. I started receiving leads, and, to their credit, some were fair. I had to adjust my target area, but that was about it. But what really burned me is that I would get bogus leads, get charged for them and then the burden was on me to get reimbursed. I did on a couple of occasions, but some others I started to become suspicious. On one, I checked on Map Quest to see if a name matched an address. No such person by that name lived there. But because the person could be left a voice mail and their email address didn't bounce SERVICE MAGIC WOULD NOT REFUND MY MONEY!! Does this smell or what?? Sounds like possible FRAUD to me! I believe they call that wire fraud and it is a Federal offence.

I am a free market proponent and don't have any problem if a company figures out how to legally make a buck. But Service Magic needs to be publicly exposed for selling a product, leads, that suck! If another company sold a product that sucked and wouldn't give you your money back you would complain, right? Same for Service Magic! Stay the hell away from them unless you like flushing $$ down the toilet!
jacketized on 10/24/2008:
Service Magic is a scam.We received false leads,charged to much and when confronted with this was very dishonest.We have an electrical company and our friend has a heating an air company.We live in different counties and they sent him the same fake lead.It was stupid on their part,but I'm glad it happened.It has just given me more proof to pursue this legally if they will not completely refund me my money.STAY AWAY FROM THEM!!!
Anonymous on 12/25/2008:
ServiceMagic is an online marketing and advertising company, not a "lead" service. It's not ServiceMagic's fault if you don't know how to market your company. You receice the customer's information for anyone who submits information on their project, it's up to you and your company to reach out to the howeowner and get them to select your company. They provide you with plenty of tools to help promote and market your company, it's not their fault if you are too ignorant to use a computer and actually build a relationship with the potential customer for life. Some of these complaints are coming from guys that know how to swing a hammer but don't have a clue how to run a company, much less market their company. SM reached out to 4.2 million homeowners this year, guess what, some of them are full of crap...SM knows this and credits for mistakes like that. If you don't like it don't use it, but to come on here and bash an advertising company shows your lack of professionalism!!!
tony on 02/25/2014:
They give you many bad leads(wrong info. and non existing info.) and charge you. I started researching every single lead I got and was appalled at wrong info. on so many so called leads. And they won't give a credit if a phone 3 rings, that's all neede for a denial. SCAM!
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Bad recommendation
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Service Magic recommended a contractor that was absolutely awful. Do not trust them, they do not vet their contractors. Use someone else!!!
     
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Contractors Beware
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PHILADELPHIA, PENNSYLVANIA -- I've been using Service Magic for one month now and have spent $300 in leads & only have $100 to show for it. Most of the leads they send me, especially the expensive ones, never return my call & email. I call the customer immediately to. Service Magic says that they only give 3 other contractors names out to the potential customer. So one would think that the customer would want at least three estimates especially in this economy.

My common sense tells me they are full of it. Any contractors out their with positive feedback about Service Magic?
     
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Mark on 11/08/2011:
I did the same thing for three months and will never see that money again. Tried another company called Bid Shop and paid them only after I cashed my first check. I thought that was fair.
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Hang On To Your Money!
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What a ripoff for the small contractor! They charge 3-4 contractors for one lead. It quickly adds up with no results in my case. I called the leads back immediately, but found they were 'tire kickers' and price shoppers not interested in quick service. I also lost $99 in a setup fee.

'Word of mouth' is the best advertising in the HVAC, electrical, and plumbing fields. I will never sign up for an online service like this again!
     
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TGT101 on 03/19/2009:
?
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Service Magic Beware
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MIAMI, FLORIDA -- Service Magic's website is deceiving. They would have you believe that they vette their contractors--they do not. I got a contractor's name off their website. What a disaster. He eventually had his phones turned off and wouldn't return emails.

I am still out a couple hundred dollars and when I called Service Magic's "customer service" they gave me the run around and treated me like crap. They just keep moving the goal posts so you can't qualify for their guarantee. Don't use them.
     
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Buyer BEWARE
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GOLDEN, COLORADO -- I'm not sure if all my text can be entered here, so here's my blog where I have this complaint posted with supportive images of this incident:

http://dortizphotography.blogspot.com

Any information, suggestions, advice, etc .. will be most humbly appreciated. I'm hopeful someone else doesn't go through what we're going through with this company due to their unethical business practices.
     
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Anonymous on 07/08/2006:
I read your blog. You should make the picture's bigger, picture speak louder than words. In addition, you do not rely on the "recommendations" posted on a company’s website, as they may be shills. Second, If you'd gone to the BBB website and checked their profile (for free) you wouldn't be in the problem your in now. Next check the BBB for a fencer to repair the problem (shop around!). 4/ Report Service Magic to the Attorney General in your state, because they are fraudulently representing their services indicative of their BBB report. Click on the "My Consumer Tools" and select "Contact the Attorney General" carry on. If you want to get NASTY - contact the building inspector in your city and the contractor’s licensor in your state too. You were close in your steps to success but you did them backwards, keep the board posted. Jah
DOrtiz on 07/09/2006:
Thank you Mrs. Manischewitz. I will make the pictures larger as you have suggested and will also contact the AG's Office.

I relied on the company's rating system because it "appeared" to be an honest one. How wrong I was, but now we're taking this ordeal as a learning experience and our objective is to spread the word about ServiceMagic so such doesn't happen to anyone else. After all, (for me) $5,300.00 didn't come easy.

Thanks again for your valued feedback and suggestions.

Regards,
Dave
Anonymous on 07/11/2006:
Good luck, I like the looks of the fence!
DOrtiz on 07/12/2006:
You "Like the looks of the fence"? Well, never judge a book by its cover. Looks CAN be deceiving.

Regards,
Dave
HelloKitty on 05/14/2007:
They hung up on me!

I recently called Service Magic to ask for an appointment with a blinds/shutters company. But the customer service guy told me that company does not serve my area. Then he asked me if I'd like to look for someone else. As soon as I said no, he hung up on me, without a second word.

Can you imagine if I tried to complain when something went wrong? I would definitely think twice and check out BBB reports and references.
Hanna007 on 03/12/2008:
I received bogus leads. I knew if should have been too good to be true. After paying an initial $99 sign up fee with Service Magic, leads were rolling in sometines 2-3 times per day, however, the majority of the leads turned out to either have the wrong number, an email that bounced back, a prospect who stated they never asked for my service, and a lead that was not even in my category. Nonetheless, you pay Service Magic whether they are good leads or not. An in-house credit is there solution. How good is a replacement lead if it is just as bogus. I spent $174 and received nothing in return.
kevinA on 03/17/2008:
I also receive bogus leads. Icalled to speak to a supervisor and they will always tell me they are in a meeting. The last call I told them to stop sending me leads until the supervisor calls me back. I will not be waisting my time calling them any more. I gave them one hour. I then called my Credit card and told them to stop excepting bills from service magic. I continued receiving leads with threats that they will spot if I don't pay. But they just kept coming. Now they are send it to collections. This company is a joke. They also cohoarse people into asking for estimate in things they really don't want just so they can bill us contractors. A Georgia contractor. Ahearnconstruction.net Good Luck
aj923 on 03/31/2009:
Check out ringmydoorbell.com. It is much better than service magic.
Red Beacon Hater on 08/02/2012:
You guys should check out this new company BidsList. They really helped me out. That have a live human handle the entire construction process.

Here is an article from Yahoo News.
news.yahoo.com/bidslist-launches-first-kind-platform-seekers-professionals-070551430.html
SID on 12/09/2012:
Got a handyman through Service magic who took 100% payment in advance, did a shabby job and when we asked him to correct the leaking tiles, refused. Then he threatened us to write positive reviews otherwise he will send his lawyers after us if we write a bad review. Not having time to battle it out, we approached Service magic and after one call from them -- NOTHING happened.
Will not recommend Service magic to anyone and will also spread the word of the scam-esters they promote.
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