I have read several other reviews of this company from both consumers who depended on them to provide quality contractors and contractors who were expecting quality leads. Both have had disastrous experiences with Service Magic.
I am a mechanical contractor from Seattle, WA. My experience with this company is limited to their over-aggressive marketing tactics; multiple marketing calls from different representatives, calls at all hours of the day, US postal service mail even though unsolicited.
I sensed something was wrong about this outfit after the first few contacts with them. Even though I made it clear that I was not interested in using their service they continue to spam my e-mail and leave messages on my business phone repeatedly trying to solicit my business. I am one of the lucky ones, I didn't fall for it. Don't you become one of the unlucky ones.
Service Magic is not what it claims to be. They send you leads that are not able to be confirmed, you call for 3 months and cannot contact the customer and in general are getting worse with time. Their new scam is charging you for leads that the customer does not own the home.
If you are a reputable contractor and want to stay that way, do yourself a favor and steer clear of this corrupt company. They are in the business of selling us a name... qualified or not, then making your life a living hell trying to get a credit for the lead.
FORT WORTH, TEXAS -- My elderly parents needed to find a reputable door repair and installation person. I went online to ServiceMagic.com and entered the information so they could match my parents with the appropriate handyman. He repaired one door, replaced another. First the work looked truly horrible. He managed to damage the framing and chip paint off the wall. The door he installed did not open properly. It required much effort to get the door open. This is a safety issue. My father is disabled and having a door that sticks could have been disastrous.
When my mom called him to complain, he hung up on her. I called him, he screamed at me. I contacted ServiceMagic.com believing they would help. Instead, they simply say that all they do is verify the contractor has a license and they do a criminal check. They in no way are suggesting that the contractor does quality work.
If you look at their site, you would get the impression that they are providing a service to find you a quality repairman. They protect the contractor and add insult to injury. Their policy is that if the man did a horrible job, you are required to have the same man come back out and redo it. If he could have done a good job, wouldn't he have done that the first time around. My parents paid this man almost $900 and then had to pay another repairman $300 to re-install the door properly, so that it opens correctly, and he repaired the frame damage the original contractor damaged. Do not use ServiceMagic.com
PHILADELPHIA, PENNSYLVANIA -- I've been using Service Magic for one month now and have spent $300 in leads & only have $100 to show for it. Most of the leads they send me, especially the expensive ones, never return my call & email. I call the customer immediately too. Service Magic says that they only give 3 other contractors' names out to the potential customer. So one would think that the customer would want at least three estimates especially in this economy. My common sense tells me they are full of it. Any contractors out there with positive feedback about Service Magic?
What a ripoff for the small contractor! They charge 3-4 contractors for one lead. It quickly adds up with no results in my case. I called the leads back immediately, but found they were 'tire kickers' and price shoppers not interested in quick service. I also lost $99 in a setup fee. 'Word of mouth' is the best advertising in the HVAC, electrical, and plumbing fields. I will never sign up for an online service like this again!
JACKSONVILLE, FLORIDA -- I recently trusted the Service Magic company to recommend a reputable concrete service. I was contacted by the company and had the "work" done in August. My concrete contract was for 4 inches (I got 3 inches), the added concrete section is so much lower than the existing concrete, that you will trip on it. Also, they broke my underground sprinkler system in so many spots that it cost me more money to repair the damage to the sprinklers than the concrete cost me in the first place.
I contacted Service Magic and have been given the "runaround" since August!! All the claims for correcting shoddy work done by one of their clients is a joke. They just try to make recouping compensation (which they claim to provide) so difficult that they hope the consumer will just walk away from the claim. I advise everyone to use "word of mouth" or recommendations from friends when needing service and DO NOT TRUST SERVICE MAGIC! Because getting "service" from them does in fact, require some feat of "magic"!!!!
ATLANTA -- I wish I had done my homework as I am doing now to find a forum to voice the terrible experience I recently encountered with this company. I purchased leads from Service Magic which many turned out to be wrong numbers, the wrong lead name, and emails that bounced back. The Company's policy, is to charge you for the lead anyway and "if" they deem it to be legitimate you pay, if not, you still pay. How ethical is that? The in-house credit is worthless if the replacement leads are just as worthless.
MIAMI, FLORIDA -- Service Magic's website is deceiving. They would have you believe that they vet their contractors -- they do not. I got a contractor's name off their website. What a disaster. He eventually had his phones turned off and wouldn't return emails. I am still out a couple hundred dollars and when I called Service Magic's "customer service" they gave me the runaround and treated me like crap. They just keep moving the goal posts so you can't qualify for their guarantee. Don't use them.