I started with this service in Nov 08 under the impression I would be receiving qualified leads. They had a disclaimer for payment but the sales people stated the leads would be ready to go customers. I paid their fee & received 'leads' almost immediately. This was a bathroom remodel looking for budget numbers. All he wanted was a ballpark figure for summer 2009. That cost me $25.
The second lead was for a roof replacement. We went to the site to do an estimate. This roof was a large, steep Victorian that needed replacement years ago. After speaking with the owner I knew there was no funds. I sent them to the County Dept of Community Development for a grant and offered to put a tarp on for $500. She didn't even have the money for that. I paid another $25 for her call.
Our next lead was similar so I complained to Customer Service and they suggested changing my demographic. I did and received a request to modify a trailer whose floor was failing (not likely to have funding), several other leads fishing for prices and one viable lead which (also provided to 3 or 4 other local contractors). Service Magic has no idea who their customers are and if they are qualified. In January & $500 later I said enough was enough.
I have been receiving Spam, 'Surveys' and phone calls from Customer Service to the point of harassment trying to get my business back. I paid for something they implied in their sales & did not provide and I get harassed for discontinuing service. The $500 for 'advertising' with Service Magic & provided $0 in sales and only one qualified lead.
I have read several other reviews of this company from both consumers who depended on them to provide quality contractors and contractors who were expecting quality leads. Both have had disastrous experiences with Service Magic.
I am a mechanical contractor from Seattle, WA. My experience with this company is limited to their over-aggressive marketing tactics; multiple marketing calls from different representatives, calls at all hours of the day, US postal service mail even though unsolicited.
I sensed something was wrong about this outfit after the first few contacts with them. Even though I made it clear that I was not interested in using their service they continue to spam my e-mail and leave messages on my business phone repeatedly trying to solicit my business. I am one of the lucky ones, I didn't fall for it. Don't you become one of the unlucky ones.
Service Magic is not what it claims to be. They send you leads that are not able to be confirmed, you call for 3 months and cannot contact the customer and in general are getting worse with time. Their new scam is charging you for leads that the customer does not own the home.
If you are a reputable contractor and want to stay that way, do yourself a favor and steer clear of this corrupt company. They are in the business of selling us a name... qualified or not, then making your life a living hell trying to get a credit for the lead.
JACKSONVILLE, FLORIDA -- I recently trusted the Service Magic company to recommend a reputable concrete service. I was contacted by the company and had the "work" done in August. My concrete contract was for 4 inches (I got 3 inches), the added concrete section is so much lower than the existing concrete, that you will trip on it. Also, they broke my underground sprinkler system in so many spots that it cost me more money to repair the damage to the sprinklers than the concrete cost me in the first place.
I contacted Service Magic and have been given the "runaround" since August!! All the claims for correcting shoddy work done by one of their clients is a joke. They just try to make recouping compensation (which they claim to provide) so difficult that they hope the consumer will just walk away from the claim. I advise everyone to use "word of mouth" or recommendations from friends when needing service and DO NOT TRUST SERVICE MAGIC! Because getting "service" from them does in fact, require some feat of "magic"!!!!
They charged me for leads that were people wanting to ask questions. They didn't want any work done. They wouldn't stop charging me for a web site they were supposed to build for me that they never built after calling them numerous times and being put on hold for between 15 and 20 min. I would hang up and call again and get the same thing. If you are trying to make clients don't use them. They charge me more than I made from their leads. Awful service but they are never late to charge my credit card.
ATLANTA -- I wish I had done my homework as I am doing now to find a forum to voice the terrible experience I recently encountered with this company. I purchased leads from Service Magic which many turned out to be wrong numbers, the wrong lead name, and emails that bounced back. The Company's policy, is to charge you for the lead anyway and "if" they deem it to be legitimate you pay, if not, you still pay. How ethical is that? The in-house credit is worthless if the replacement leads are just as worthless.
PHILADELPHIA, PENNSYLVANIA -- I've been using Service Magic for one month now and have spent $300 in leads & only have $100 to show for it. Most of the leads they send me, especially the expensive ones, never return my call & email. I call the customer immediately too. Service Magic says that they only give 3 other contractors' names out to the potential customer. So one would think that the customer would want at least three estimates especially in this economy. My common sense tells me they are full of it. Any contractors out there with positive feedback about Service Magic?
What a ripoff for the small contractor! They charge 3-4 contractors for one lead. It quickly adds up with no results in my case. I called the leads back immediately, but found they were 'tire kickers' and price shoppers not interested in quick service. I also lost $99 in a setup fee. 'Word of mouth' is the best advertising in the HVAC, electrical, and plumbing fields. I will never sign up for an online service like this again!
MIAMI, FLORIDA -- Service Magic's website is deceiving. They would have you believe that they vet their contractors -- they do not. I got a contractor's name off their website. What a disaster. He eventually had his phones turned off and wouldn't return emails. I am still out a couple hundred dollars and when I called Service Magic's "customer service" they gave me the runaround and treated me like crap. They just keep moving the goal posts so you can't qualify for their guarantee. Don't use them.