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Sharper Image

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19 Reviews & Complaints

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Too Much Maintenance!
Posted by Tperk100 on 07/11/2004
I own THREE of these Quadras. These things are more trouble than they are worth!

Although they clean the air (somewhat), they require VERY frequent and VERY thorough cleaning (NOT because my air is any dirtier that yours either).

Cleaning is required almost weekly, never any longer than 2 weeks, and to clean them thoroughly is VERY DIFFICULT. If they are not cleaned regularly, they become very noisy, making highly irritating static and crackling sounds.

To clean them, I remove the grids, take the remaining cases/enclosures outside, and blow them out thoroughly with compressed air. Then I turn them upside down a few times per the instructions, and then I blow them out some more. And then I wash and dry the grid as the instructions call for. What a PAIN!

Also these things do not come back on automatically after a power failure.

I am sorry I bought them, especially considering how expensive they are.

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Posted by Sparticus on 2004-07-11:
I have a few of them from their buy one get one half off deal. I don't mind cleaning them that much. Although apparently I am not cleaning mine as thoroughly as you are. I simply clean the metal grids with a damp cloth every 3-4 weeks and flip it upside down once or twice like they say to do. They have helped mostly keep the "litter box" smell down. I think they work, but are way over priced.
Posted by LegalCollector on 2004-07-11:
Good point, but your comment of "they dont come on automatically after a power failure" is pretty unhelpful. Most electronics dont.
Posted by SkookumPete on 2006-05-10:
If you have to clean them often, that means they're working correctly, right? I'd be more concerned if you only had to clean them every six months. And at least you're not having to replace filters every few weeks.

The jury is definitely out on how well these things actually work, but I do have to say that my son's allergy to dust mites has been less troublesome since I installed a small unit in his bedroom.
Posted by Rebel on 2006-09-12:
Jus take them back for a refund or exchange for the newer version. We were instructed to always take care of our Ionic Breeze customers. If the manager doesn't, just ask for the district manager's phone number and the regional manager's phone number. Piece of cake

-former manager.
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Sharper Image Wireless Speakers
Posted by Psdavid123 on 03/06/2006
CALIFORNIA -- On February 11th I purchased a set of the Sharper Image wireless speakers. After the first week I started having trouble with the transmitter receiving the signal from the stereo and the only way to solve the problem was to turn the stereo to MAX volume. Next problem to happen was the transmitter wasn't receiving power. I had to stand there and hold the plug at an angle inside of the transmitter in order for it to receive power. After a short period of time, that too stopped working. I spoke with the store and asked about an exchange but because I do not have the original box the speakers came in they were unable to help me. This was my fault and understandable and they were very polite and I completely understood. I emailed The Sharper Image and explained what had happened, and they merely sent me a form response asking for the order number and that they couldn't help me until I responded with that information. Basically I was blown off and totally disregarded. I have now spent $161.57 for speakers that lasted approximately 3 weeks, for a total of $8 a day on a temporary use cheaply made product from a company that doesn't even bother to read the emails!
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Posted by Sparticus on 2006-03-06:
I sent an email to sharper image customer service using the contact email I found on this site. I had purchases two ionic breezes 3 years ago and they both stopped working. I received a response within an hour asking me to take them into any sharper image store and exchange. I went yesterday, no box, no receipt, just my broken ionic breezes. They exchanged them no questions asked. If I were you I would try another sharper image store... Also, try emailing them at care@web.sharperimage.com. If they reply and tell you to exchange it at a store, print that email out and take it in when you go to exchange it. Good luck!
Posted by KenPC on 2006-03-06:
This is easy... go to SI and buy a new set of speakers. Pack the old ones back in the box, and return them with the receipt for a refund.
They don't play fair, you shouldn't have to either.
Posted by Sparticus on 2006-03-06:
Good advice Ken. My wife uses that trick all the time! =)
Posted by dsmith68 on 2006-03-07:
I recently did the same thing. The item came with so many pieces that I could not hope to repack it and send it back when I noticed it was faulty. So I ordered a 2nd one. When this arrived, I carefully extracted the required piece, packed the broken item from the original shipment in the new package and RMA'd it.
Posted by Rebel on 2006-09-12:
I am a former TSI manager. The speakers, even without receipt should have been exchanged according to our policy. Also, a particular batch of those wireless speakers were having transmitter issues. Simply return the items to the store and ask for an exchange or refund. If the store manager refuses, ask for the District Manager's phone number, and then ask for the Regional Manager's phone number. I guarantee you get what you want. We are instructed to handle things at a store level.
Posted by rhod on 2007-02-20:
well.. why didn't you call the customer service department. they could have sent you a prepaid return label.
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ionic breeze
Posted by on 04/07/2002
ST PETERSBURG, FLORIDA -- We purchased an ionic breeze February we left Fla in may to go back to colo. The ionic breeze was not in use again until October. It ran for about 5 weeks and then it stopped working. I have tried to get a response by email on numerous occasions but to no avail.

To help keep me as a potential future customer, I would like the following:

I would like a replacement.

At the very least I would like a response from your company regarding this incident. Thank you for your time.
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Rude, Condescending, Shipping Scam!
Posted by Jenyland2001 on 09/07/2012
After paying an extra $20.00 for 2 day shipping, I received an email stating my package would arrive on Tuesday (ordered it on Thursday). I phoned customer service, and oh MY!! Rude, and unprofessional.

Read the fine print ma'am...Fed Ex doesn't deliver on Saturday??? Since when??? BEWARE of what you are paying for before you order ANYTHING from this company!

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Posted by madconsumer on 2012-09-07:
saturday deliveries are about 20 - 30 dollars on top of the regular shipping charge. generally, saturday delivery is not offered for most home shopping items.
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Digital Photo Keychain
Posted by Suesharperimageforthis on 06/29/2009
This key chain is defective. bought 2 like many of you and neither hold charge or turn on. this company knows this and should not be selling these but the fact is that most people got it as a gift and won't return it. plus if you pay more than half the cost in shipping to return it, as requested from 1800 374 2744 www.mscustomercare.com it is not worth it. especially when you get another defective one shipped out to you. that is what happened to me. Sharper Image is already bankrupt and now I can see why. DONT BUY THIS PRODUCT. BOUGHT 2 AND BOTH WERE DEFECTIVE..
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Posted by Apple Mac on 2009-06-29:
No wonder the Sharper Image went bankrupt - they sold a lot of junk that looked good when new, but did not last. This company will not be missed.
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Steinhausen Men's Watch - I Purchased This Watch On 5/26/08
Posted by Jocarol on 06/03/2008
TAMPA, FLORIDA -- I returned this watch on June 3, 2008 because I learned that this watch was not being sold in any store and after I contacted the Company that made the watch they stated that it must be counterfeit and all warranties will not be honored. The Store stated that they were in bankruptcy and could do nothing about it. I explained that the watch must be counterfeit and they stated me me that the store is no longer in operation and was very sorry. It seems like if a store sells a product, and the product might be counterfeit as the maker stated they would at least honor the request for a return.

They suggested that I join the other complaints they have and hope for the best. I plan to complain to the attorney general of Florida concerning the probably of selling counterfeit watches.
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Posted by Anonymous on 2008-06-04:
On June 1 the store fell in to the hands of a receiver due to bankruptcy. What they told you was correct, there is nothing they can do about it. I'm not sure if you can even do a charge back on a store that's bankrupt.
Posted by Anonymous on 2008-06-04:
Since the store is going out of business and the company is bankrupt, I doubt there is much recourse. Writing to the AG might make one feel better, but I can't think of anything the AG can do to further punish a failed business...unless individuals can be found who conspired to sell counterfeit watches. I really feel badly for this reviewer.
Posted by Slimjim on 2008-06-04:
Agreed. Sadly the business went bankrupt and is gone for all intent purposes. How are Steinhausen watches sold if they are not available in stores? Wouldn't this have been quickly exposed while SI was selling them? I'm not so sure the watch is in fact counterfeit.
Posted by Scott on 2013-08-08:
Bought two of these watches a few years back and just found out today they are both fake.
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Gift Card redemption
Posted by Southbaypaul on 03/09/2008
There were previous posts about SI no longer accepting their own gift cards due to bankruptcy.

Now they will, but with conditions. You must spend all the money on the gift card in one transaction, and the purchase must be at least twice the value of the card.

Here is an article about this

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Posted by Sparticus on 2008-03-10:
Probably too little too late. Most folks may have already redeemed their cards at Brookstone for fear that Brookstone would stop the program after a while.

Sharper Image should never have made this mistake in the first place, and now they realize they have all this unsold inventory to get rid of and they are trying to sell it off. I think it is crap that they require you to buy something for twice the value, they only want more of your money...
Posted by spiderman2 on 2008-03-10:
I can't believe they sold gift cards right up until they declared bankruptcy knowing that the consumer would have trouble redeeming them. I think this is just crazy and underhanded. If this company comes out of bankruptcy or comes back in another form consumers should be aware and never do business with them.
Posted by Sparticus on 2008-03-10:
Good point spiderman2. I for one will NOT be using them in the future if they do bounce back as another company. I use to be a loyal fan, but not any more.
Posted by Ponie on 2008-03-10:
In no way am I defending Sharper Image because I always felt their merchandise was over priced. However, sometimes a company can successfully come back after bankruptcy. An example is a local furniture company that has two stores in the area. They were out of business for about three years. Two years ago they reopened. Last summer I purchased a lounger for my bedroom and it's top-notch quality and was reasonably priced.

The only things I've ever purchased from SI were items that were priced the same as at other stores, e.g., a bar set, etc. I won't be holding my breath for them to come back.
Posted by spiderman2 on 2008-03-10:
Ponie -- I think that is great for that company. My only beef with SI is that they knowingly sold gift cards that they knew people were not going to be able to use. In my book that is a scam and shows what they think of their customers. The powers that be there didn't just wake up one morning and decide they were bankrupt. It was done intentionally and it was wrong.
Posted by forcomplaintsonly on 2008-03-21:
LOL, what I found is humorous, is that they require you to spend twice as much as what you have on the card, so in essence, you are probably going to pay twice as much, just to use your gift card. I am not sold on the gift card deal. Unless there is a promotion that for every $25.00 you get an extra $5.00 card or a free gift, why not just give the person the money, this way they can spend it were ever they want.
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Sharper Image Gift Cards
Posted by on 02/22/2008
Because Sharper Image has filed for bankruptcy they have stopped honoring their own gift cards or merchandise certificates. No refunds are being offered. So if you have a card or certificate it's become worthless.

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Posted by sunshine619 on 2008-02-22:
Thats terrible. I would assume legally they would have no choice to honor them as long as stores are physically open for business.
Posted by Sparticus on 2008-02-22:
That is ridiculous. I was reading up on the story on the consumerist. Apparently a gift card owner is considered a creditor to Sharper Image, and as they are now filing bankruptcy, your only choice would be to file a claim with the bankruptcy case and hope there is a few pennies left after the courts are all done to divide up with consumers with gift cards.

Glad I don't have any Discover rewards Sharper Image gift cards left.

I also wonder if this is why we had so much trouble getting our TomTom GPS from Sharper Image... It took 3 months and they gave us the run-around for weeks and weeks. Thankfully it finally arrived like 2 weeks ago from an order placed in early November!
Posted by msnanny on 2008-02-22:
Sparticus is correct, I'm afraid that's how it works.
Posted by *Brenda* on 2008-02-22:
Yikes, that's horrible!
Posted by Anonymous on 2008-03-04:
Just wanted to update this. On the news there was a story about the bankruptcy and the gift cards. Seems that Sharper Image has million in funds from gift card purchases that they are using to pay off creditors.
Posted by yoke on 2008-03-10:
That is so wrong that they are using the consumers money to pay off creditors. I am suprised that is legal.
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Replaced Free Twice
Posted by SGTSAVAGE on 01/06/2008
Their warranty is pretty good - they pay for the return and delivery of Air Purifiers that quit working. The Five year guarantee is pretty good and I must compliment them on considerable good backing. While I realize that Consumer Reports won a big suit for denouncing their purifiers, they do seem to get a lot of dust out of the air. That is what I need. I just wish that they would last longer. Perhaps other people do get better results.

Now I realize that they are sending more information about how to take care of the machines so that they will last longer - hopefully. I am going to try since my five years expire soon.
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Posted by Sparticus on 2008-01-06:
I agree! I exchanged my ionic breeze purifiers after 3 years. No questions asked!
Posted by CaptainSpaulding on 2008-02-28:
Since The Sharper Image has recently declared bankruptcy, the only thing you can use that "5 Year Guarantee" for from now on is TOILET PAPER!

Read the story here: http://www.cnbc.com/id/23252484
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Sharper Image promises
Posted by Ursa on 12/24/2007
I ordered this gift on November 27th. I realized that it was "back ordered" but holiday delivery was promised.

On Dec 19th Sharper Image told me that the item was shipped and they gave me a UPS tracking # (e-mail ). I spoke to them twice, by phone and they PROMISED it would be delivered by Monday, the 24th. When I checked with UPS on line, nothing matched. Turns out, instead of the promised "3day delivery" the item will be delivered on Thursday the 27th.

UPS told me that they have received many calls about Sharper Image deliveries. Sharper Image promised customers that there would be a Dec 25th delivery !!

I cannot express my disappointment. Thursday, the 27th is not the same. Sharper Image does not seem to understand what the meaning of a gift is.

I will NEVER trust them again.
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Posted by MRM on 2007-12-24:
Sparticus, our regular member, had a similar problem as yours.
Posted by Noneill on 2007-12-25:
That is disappointing, but at least it will arrive only 2 days late. As they say, it can always be worse. Shame on Sharper Image.
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