Sharper Image

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Rude, Condescending, Shipping Scam!
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Rating: 1/51
KENNESAW, GEORGIA -- After paying an extra $20.00 for 2 day shipping, I received an email stating my package would arrive on Tuesday (ordered it on Thursday). I phoned customer service, and oh MY!! Rude, and unprofessional.

Read the fine print ma'am...Fed Ex doesn't deliver on Saturday??? Since when??? BEWARE of what you are paying for before you order ANYTHING from this company!
     
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madconsumer on 09/07/2012:
Saturday deliveries are about 20 - 30 dollars on top of the regular shipping charge. generally, Saturday delivery is not offered for most home shopping items.
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Digital Photo Keychain
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This key chain is defective. bought 2 like many of you and neither hold charge or turn on. this company knows this and should not be selling these but the fact is that most people got it as a gift and won't return it. plus if you pay more than half the cost in shipping to return it, as requested from 1800 374 2744 www.mscustomercare.com it is not worth it. especially when you get another defective one shipped out to you. that is what happened to me. Sharper Image is already bankrupt and now I can see why. DON'T BUY THIS PRODUCT. BOUGHT 2 AND BOTH WERE DEFECTIVE..
     
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Apple Mac on 06/29/2009:
No wonder the Sharper Image went bankrupt - they sold a lot of junk that looked good when new, but did not last. This company will not be missed.
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Steinhausen Men's Watch - I Purchased This Watch On 5/26/08
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TAMPA, FLORIDA -- I returned this watch on June 3, 2008 because I learned that this watch was not being sold in any store and after I contacted the Company that made the watch they stated that it must be counterfeit and all warranties will not be honored. The Store stated that they were in bankruptcy and could do nothing about it. I explained that the watch must be counterfeit and they stated me me that the store is no longer in operation and was very sorry. It seems like if a store sells a product, and the product might be counterfeit as the maker stated they would at least honor the request for a return.

They suggested that I join the other complaints they have and hope for the best. I plan to complain to the attorney general of Florida concerning the probably of selling counterfeit watches.
     
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Anonymous on 06/04/2008:
On June 1 the store fell in to the hands of a receiver due to bankruptcy. What they told you was correct, there is nothing they can do about it. I'm not sure if you can even do a charge back on a store that's bankrupt.
Anonymous on 06/04/2008:
Since the store is going out of business and the company is bankrupt, I doubt there is much recourse. Writing to the AG might make one feel better, but I can't think of anything the AG can due to further punish a failed business...unless individuals can be found who conspired to sell counterfeit watches. I really feel badly for this reviewer.
Slimjim on 06/04/2008:
Agreed. Sadly the business went bankrupt and is gone for all intent purposes. How are Steinhausen watches sold if they are not available in stores? Wouldn't this have been quickly exposed while SI was selling them? I'm not so sure the watch is in fact counterfeit.
Scott on 08/08/2013:
Bought two of these watches a few years back and just found out today they are both fake.
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Replaced Free Twice
Posted by on
Their warranty is pretty good - they pay for the return and delivery of Air Purifiers that quit working. The Five year guarantee is pretty good and I must compliment them on considerable good backing. While I realize that Consumer Reports won a big suit for denouncing their purifiers, they do seem to get a lot of dust out of the air. That is what I need. I just wish that they would last longer. Perhaps other people do get better results.

Now I realize that they are sending more information about how to take care of the machines so that they will last longer - hopefully. I am going to try since my five years expire soon.
     
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Sparticus on 01/06/2008:
I agree! I exchanged my ionic breeze purifiers after 3 years. No questions asked!
CaptainSpaulding on 02/28/2008:
Since The Sharper Image has recently declared bankruptcy, the only thing you can use that "5 Year Guarantee" for from now on is TOILET PAPER!

Read the story here: http://www.cnbc.com/id/23252484
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Sharper Image Wireless Speakers
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CALIFORNIA -- On February 11th I purchased a set of the Sharper Image wireless speakers. After the first week I started having trouble with the transmitter receiving the signal from the stereo and the only way to solve the problem was to turn the stereo to MAX volume. Next problem to happen was the transmitter wasn't receiving power. I had to stand there and hold the plug at an angle inside of the transmitter in order for it to receive power. After a short period of time, that too stopped working. I spoke with the store and asked about an exchange but because I do not have the original box the speakers came in they were unable to help me. This was my fault and understandable and they were very polite and I completely understood. I emailed The Sharper Image and explained what had happened, and they merely sent me a form response asking for the order number and that they couldn't help me until I responded with that information. Basically I was blown off and totally disregarded. I have now spent $161.57 for speakers that lasted approximately 3 weeks, for a total of $8 a day on a temporary use cheaply made product from a company that doesn't even bother to read the emails!
     
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Sparticus on 03/06/2006:
I sent an email to Sharper Image customer service using the contact email I found on this site. I had purchases two ionic breezes 3 years ago and they both stopped working. I received a response within an hour asking me to take them into any Sharper Image store and exchange. I went yesterday, no box, no receipt, just my broken ionic breezes. They exchanged them no questions asked. If I were you I would try another Sharper Image store... Also, try emailing them at care@web.sharperimage.com. If they reply and tell you to exchange it at a store, print that email out and take it in when you go to exchange it. Good luck!
KenPC on 03/06/2006:
This is easy... go to SI and buy a new set of speakers. Pack the old ones back in the box, and return them with the receipt for a refund.
They don't play fair, you shouldn't have to either.
Sparticus on 03/06/2006:
Good advice Ken. My wife uses that trick all the time! =)
dsmith68 on 03/07/2006:
I recently did the same thing. The item came with so many pieces that I could not hope to repack it and send it back when I noticed it was faulty. So I ordered a 2nd one. When this arrived, I carefully extracted the required piece, packed the broken item from the original shipment in the new package and RMA'd it.
Rebel on 09/12/2006:
I am a former TSI manager. The speakers, even without receipt should have been exchanged according to our policy. Also, a particular batch of those wireless speakers were having transmitter issues. Simply return the items to the store and ask for an exchange or refund. If the store manager refuses, ask for the District Manager's phone number, and then ask for the Regional Manager's phone number. I guarantee you get what you want. We are instructed to handle things at a store level.
rhod on 02/20/2007:
well.. why didn't you call the customer service department. they could have sent you a prepaid return label.
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Too Much Maintenance!
Posted by on
I own THREE of these Quadras. These things are more trouble than they are worth!

Although they clean the air (somewhat), they require VERY frequent and VERY thorough cleaning (NOT because my air is any dirtier that yours either).

Cleaning is required almost weekly, never any longer than 2 weeks, and to clean them thoroughly is VERY DIFFICULT. If they are not cleaned regularly, they become very noisy, making highly irritating static and crackling sounds.

To clean them, I remove the grids, take the remaining cases/enclosures outside, and blow them out thoroughly with compressed air. Then I turn them upside down a few times per the instructions, and then I blow them out some more. And then I wash and dry the grid as the instructions call for. What a PAIN!

Also these things do not come back on automatically after a power failure.

I am sorry I bought them, especially considering how expensive they are.
     
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Sparticus on 07/11/2004:
I have a few of them from their buy one get one half off deal. I don't mind cleaning them that much. Although apparently I am not cleaning mine as thoroughly as you are. I simply clean the metal grids with a damp cloth every 3-4 weeks and flip it upside down once or twice like they say to do. They have helped mostly keep the "litter box" smell down. I think they work, but are way over priced.
LegalCollector on 07/11/2004:
Good point, but your comment of "they don't come on automatically after a power failure" is pretty unhelpful. Most electronics don't.
SkookumPete on 05/10/2006:
If you have to clean them often, that means they're working correctly, right? I'd be more concerned if you only had to clean them every six months. And at least you're not having to replace filters every few weeks.

The jury is definitely out on how well these things actually work, but I do have to say that my son's allergy to dust mites has been less troublesome since I installed a small unit in his bedroom.
Rebel on 09/12/2006:
Jus take them back for a refund or exchange for the newer version. We were instructed to always take care of our Ionic Breeze customers. If the manager doesn't, just ask for the district manager's phone number and the regional manager's phone number. Piece of cake

-former manager.
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Gift Card redemption
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CALIFORNIA -- There were previous posts about SI no longer accepting their own gift cards due to bankruptcy.

Now they will, but with conditions. You must spend all the money on the gift card in one transaction, and the purchase must be at least twice the value of the card.

Here is an article about this

     
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Sparticus on 03/10/2008:
Probably too little too late. Most folks may have already redeemed their cards at Brookstone for fear that Brookstone would stop the program after a while.

Sharper Image should never have made this mistake in the first place, and now they realize they have all this unsold inventory to get rid of and they are trying to sell it off. I think it is crap that they require you to buy something for twice the value, they only want more of your money...
spiderman2 on 03/10/2008:
I can't believe they sold gift cards right until they declared bankruptcy knowing that the consumer would have trouble redeeming them. I think this is just crazy and underhanded. If this company comes out of bankruptcy or comes back in another form consumers should be aware and never do business with them.
Sparticus on 03/10/2008:
Good point spiderman2. I for one will NOT be using them in the future if they do bounce back as another company. I used to be a loyal fan, but not any more.
Ponie on 03/10/2008:
In no way am I defending Sharper Image because I always felt their merchandise was over priced. However, sometimes a company can successfully come back after bankruptcy. An example is a local furniture company that has two stores in the area. They were out of business for about three years. Two years ago they reopened. Last summer I purchased a lounger for my bedroom and it's top-notch quality and was reasonably priced.

The only things I've ever purchased from SI were items that were priced the same as at other stores, e.g., a bar set, etc. I won't be holding my breath for them to come back.
spiderman2 on 03/10/2008:
Ponie -- I think that is great for that company. My only beef with SI is that they knowingly sold gift cards that they knew people were not going to be able to use. In my book that is a scam and shows what they think of their customers. The powers that be there didn't just wake up one morning and decide they were bankrupt. It was done intentionally and it was wrong.
forcomplaintsonly on 03/21/2008:
LOL, what I found is humorous, is that they require you to spend twice as much as what you have on the card, so in essence, you are probably going to pay twice as much, just to use your gift card. I am not sold on the gift card deal. Unless there is a promotion that for every $25.00 you get an extra $5.00 card or a free gift, why not just give the person the money, this way they can spend it were ever they want.
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Sharper Image Gift Cards
Posted on
Because Sharper Image has filed for bankruptcy they have stopped honoring their own gift cards or merchandise certificates. No refunds are being offered. So if you have a card or certificate it's become worthless.
     
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sunshine619 on 02/22/2008:
That's terrible. I would assume legally they would have no choice to honor them as long as stores are physically open for business.
Sparticus on 02/22/2008:
That is ridiculous. I was reading up on the story on the consumerist. Apparently a gift card owner is considered a creditor to Sharper Image, and as they are now filing bankruptcy, your only choice would be to file a claim with the bankruptcy case and hope there is a few pennies left after the courts are all done to divide up with consumers with gift cards.

Glad I don't have any Discover rewards Sharper Image gift cards left.

I also wonder if this is why we had so much trouble getting our TomTom GPS from Sharper Image... It took 3 months and they gave us the run-around for weeks and weeks. Thankfully it finally arrived like 2 weeks ago from an order placed in early November!
msnanny on 02/22/2008:
Sparticus is correct, I'm afraid that's how it works.
*Brenda* on 02/22/2008:
Yikes, that's horrible!
Anonymous on 03/04/2008:
Just wanted to update this. On the news there was a story about the bankruptcy and the gift cards. Seems that Sharper Image has million in funds from gift card purchases that they are using to pay off creditors.
yoke on 03/10/2008:
That is so wrong that they are using the consumers money to pay off creditors. I am surprised that is legal.
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Sharper Image promises
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I ordered this gift on November 27th. I realized that it was "back ordered" but holiday delivery was promised.

On Dec 19th Sharper Image told me that the item was shipped and they gave me a UPS tracking # (e-mail ). I spoke to them twice, by phone and they PROMISED it would be delivered by Monday, the 24th. When I checked with UPS on line, nothing matched. Turns out, instead of the promised "3day delivery" the item will be delivered on Thursday the 27th.

UPS told me that they have received many calls about Sharper Image deliveries. Sharper Image promised customers that there would be a Dec 25th delivery !!

I cannot express my disappointment. Thursday, the 27th is not the same. Sharper Image does not seem to understand what the meaning of a gift is.

I will NEVER trust them again.
     
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MRM on 12/24/2007:
Sparticus, our regular member, had a similar problem as yours.
Noneill on 12/25/2007:
That is disappointing, but at least it will arrive only 2 days late. As they say, it can always be worse. Shame on Sharper Image.
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Sharper Image Charges customers to Make Ionic Breeze Safe for Consumer Use
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After paying several hundred dollars for these machines that are later discovered to be producing dangerous levels of ozone in my home I then find out that to make these “health threatening” machines safer I have to pay out an additional $39.99 (PER machine) for a grid devise that Sharper Image says should fix the high levels of ozone they produce.

This is an insult to consumers who shelled out hard earned cash for these machines.

Could auto makers have made car owners pay for the parts after they lost a lawsuit over faulty parts noted to pose a risk to consumers? No, they have to issue a recall or offer to fix the defective part for free. So how has Sharper Image managed to get by with being ousted for making an air purifier that emits dangerous levels of ozone, noted to be harmful to our health, but they do not have to pay for the part needed to make their product safer for their consumers?
     
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Anonymous on 01/21/2007:
My research shows that the grid device is nothing but a worthless piece of plastic. Best that you immediately stop using the Ionic Breeze Quadra. The machine isn't actually defective but it does produce significantly more ozone than is considered safe. A couple of years ago Sharper Image lost libel suit against Consumer Reports for a report that said the Ionic Breeze units are dangerous.
Noneill on 01/21/2007:
???? A device that is supposed to clean the air actually makes it bad for you to breathe? How do they get away with that? Those things aren't cheap.

How did you learn the device was doing this?
tnchuck100 on 01/21/2007:
This may be of interest:
http://www.air-purifiers-america.com/lnd/alen1/ionicbreezeA.asp
Sparticus on 01/21/2007:
Oh great. I have two of these things in my basement. Guess it is time to pull the plug!!! Thanks for the warning!
Shakra on 01/22/2007:
The problem I have re: pulling the plug is that it has significantly improved my breathing. Whenever I haven't used the ionic breeze for a few days, I start sneezing all the time. What do I do?
Shakra on 01/22/2007:
After reading about the problem, I went and shut off my ionic breezes. Dang it!
Skye on 01/22/2007:
I read in Readers Digets some time ago, showing all the air purifiers that were out there, and this one was the last, and most useless. I don't get it either, how they get away with lying to people who have depended on this for cleaner air.
Sparticus on 01/22/2007:
I just read up more on the health risks... yikes! Now I'm paranoid...

http://www.medhelp.org/forums/RespiratoryDisorders/messages/1167.html
Anonymous on 01/22/2007:
I am sorry in advance, but why anybody would buy from Sharper Image when they are a very high dollar rip off in the first place is beyond my comprehension. But if you are deceived into thinking they really ever worked in the first place, I have a bridge I would like to sell you. No, really next time do some research on the air in your home and how many times it is or should be replaced every day. Where do you live and what is the air quality in the first place? There are many questions you should ask yourself before you let these people rip you off.
Sparticus on 01/22/2007:
Lidman, you are right. They are over-priced. The only reason we bought from them was because they were having a special... buy one get one free. Plus our Discover card gives double reward dollars to Sharper Image, so basically we can buy anything at half-price with our reward dollars. Which probably puts it at what it should cost at any regular store...=)
engineerbob on 01/23/2007:
I frequently walk by, or go into, Sharper Image, and I have often seen people carrying back ionic air cleaners. So I took that as a sign to stay away from them.
SGTSAVAGE on 01/25/2007:
I am one of the Dummies who own one- Consumer Reports won a big judgment after Sharper Image sued them for dispaging their good name by saying their machine was more or less a piece of junk. Only thing they missed that was true was perhaps it was that it was a killer.
mary123 on 02/05/2007:
Why are they still on the market, if they are so dangerous? They must not be as dangerous are you think they are.
rhod on 02/20/2007:
the Consumer Reports only won the libel suit because of freedom of speech, no more no less. the ozoneguards are only for people who are paranoid specially after the libel suit. the ionic breeze quadra only produces ozone as much as how much your tv and other home appliances emits as well. didn't you know that???
JenniferLBW on 05/29/2007:
have there been any injuries reported?
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