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Sharper Image Consumer Reviews

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Digital Photo Keychain
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This keychain is defective. Bought 2 like many of you and neither hold charge or turn on. This company knows this and should not be selling these but the fact is that most people got it as a gift and won't return it. Plus if you pay more than half the cost in shipping to return it, as requested from 1800 374 2744 www.mscustomercare.com, it is not worth it. Especially when you get another defective one shipped out to you. That is what happened to me. Sharper Image is already bankrupt and now I can see why. DON'T BUY THIS PRODUCT. BOUGHT 2 AND BOTH WERE DEFECTIVE.

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Steinhausen Men's Watch - I Purchased This Watch On 5/26/08
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TAMPA, FLORIDA -- I returned this watch on June 3, 2008 because I learned that this watch was not being sold in any store and after I contacted the Company that made the watch they stated that it must be counterfeit and all warranties will not be honored. The Store stated that they were in bankruptcy and could do nothing about it. I explained that the watch must be counterfeit and they stated to me that the store is no longer in operation and was very sorry.

It seems like if a store sells a product, and the product might be counterfeit as the maker stated they would at least honor the request for a return. They suggested that I join the other complaints they have and hope for the best. I plan to complain to the Attorney General of Florida concerning the probably of selling counterfeit watches.

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Replaced Free Twice
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Their warranty is pretty good - they pay for the return and delivery of Air Purifiers that quit working. The Five year guarantee is pretty good and I must compliment them on considerable good backing. While I realize that Consumer Reports won a big suit for denouncing their purifiers, they do seem to get a lot of dust out of the air. That is what I need. I just wish that they would last longer. Perhaps other people do get better results. Now I realize that they are sending more information about how to take care of the machines so that they will last longer - hopefully. I am going to try since my five years expire soon.

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Sharper Image Promises
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I ordered this gift on November 27th. I realized that it was "back ordered" but holiday delivery was promised. On Dec 19th Sharper Image told me that the item was shipped and they gave me a UPS tracking # (e-mail). I spoke to them twice, by phone and they PROMISED it would be delivered by Monday, the 24th. When I checked with UPS online, nothing matched. Turns out, instead of the promised "3 day delivery" the item will be delivered on Thursday the 27th.

UPS told me that they have received many calls about Sharper Image deliveries. Sharper Image promised customers that there would be a Dec 25th delivery!! I cannot express my disappointment. Thursday, the 27th is not the same. Sharper Image does not seem to understand what the meaning of a gift is. I will NEVER trust them again.

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Rude, Condescending, Shipping Scam!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KENNESAW, GEORGIA -- After paying an extra $20.00 for 2 day shipping, I received an email stating my package would arrive on Tuesday (ordered it on Thursday). I phoned customer service, and oh MY!! Rude, and unprofessional. "Read the fine print ma'am..." FedEx doesn't deliver on Saturday??? Since when??? BEWARE of what you are paying for before you order ANYTHING from this company!

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Gift Card redemption
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CALIFORNIA -- There were previous posts about SI no longer accepting their own gift cards due to bankruptcy. Now they will, but with conditions. You must spend all the money on the gift card in one transaction, and the purchase must be at least twice the value of the card.

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Sharper Image Gift Cards
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Because Sharper Image has filed for bankruptcy they have stopped honoring their own gift cards or merchandise certificates. No refunds are being offered. So if you have a card or certificate it's become worthless.

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Jawbone
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CALIFORNIA -- After trying unsuccessfully to charge a new Jawbone I tried to return to the store of purchase and although the Sharper Image catalog states that there is a thirty day warranty they told me that the store only offers 14 days and that I had to "deal" with the manufacturer. I will never ever return to that store. Say what you will about the big box stores but at least they take care of you.

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General Product Quality
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I have purchased two products from Sharper Image in the past two years and both either never worked as intended or stopped functioning within a few weeks. I strongly recommend anyone contemplating a purchase from this company to re-think it. They are selling absolutely shoddy crap at extremely high prices. Beware!

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Too Much Maintenance!
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I own THREE of these Quadras. These things are more trouble than they are worth! Although they clean the air (somewhat), they require VERY frequent and VERY thorough cleaning (NOT because my air is any dirtier that yours either). Cleaning is required almost weekly, never any longer than 2 weeks, and to clean them thoroughly is VERY DIFFICULT. If they are not cleaned regularly, they become very noisy, making highly irritating static and crackling sounds.

To clean them, I remove the grids, take the remaining cases/enclosures outside, and blow them out thoroughly with compressed air. Then I turn them upside down a few times per the instructions, and then I blow them out some more. And then I wash and dry the grid as the instructions call for. What a PAIN! Also, these things do not come back on automatically after a power failure. I am sorry I bought them, especially considering how expensive they are.

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Sharper Image Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 1 ratings and
19 reviews & complaints.
Contact Information:
Sharper Image
27725 Stansbury Blvd, Suite 175
Farmington Hills, MI 48334
1-877-206-7866 (ph)
www.sharperimage.com
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