Sheds USA

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1.0 out of 5, based on 4 ratings and
7 reviews & complaints.

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Sheds USA Installs the Wrong Shed, and Required Assistance Thru Home Depot Customer Care to Resolve
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Rating: 1/51
FAIRFAX STATION, VIRGINIA -- We originally ordered a hideaway 6x8 hideaway shed in April with "the works" and a few more options. In May we received a call from USA sheds explaining that our shed was to small to accommodate our options so we agreed to increase the size to a 8x8 with 7 ft walls to accommodate the loft. Installers were great, yet they explained that the shed was too short to allow for the loft. I measured the shed and realized that the wrong size shed was built. The first call to USA sheds resulted in an apology for the mistake with statement of what should be done to resolve the problem and a call from scheduling.

After a week delay, I called scheduling and was told that they were busy, that I had the right shed and if they had time that they call back. A trip ti the Home Depot resulted in the manager asking that I await his call in four days. On the fifth day I reviewed the contract and saw that if I had any problems with the store or contractor to call the Regional Customer Care to discuss. I called the regional Home Depot Customer ans was given a reference number.

The consultant stated that she would contact the contractor and the home store and discussed resolution. Two days later we received a call stating that they plan to remove the roof, replace the front to put on the right size door and add a foot of wall space to the existing walls then add siding and put on a new roof.
We have agreed to this plan and will schedule the "re-build" for mid- July.

I believe that if I had not contacted Customer Care, I would still be getting the runaround with the company and home store which charged us for both sheds. Had I not requested a credit I would have paid for two sheds. Will write an update after the "fix".
Resolution Update 07/20/2013:
Home Depot has a consumer affairs division that advocated for us. In the fine print on Home Depots contracts, it provides phone numbers to contact. My shed was taken apart today, a new door was installed, a new loft, new roof and a one foot with new siding around the shed. I now have the shed that I ordered. Three months later, but now done.
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Sheds USA and HIP Poor Installation Practices & Terrible Customer Service
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PORTSMOUTH, NEW HAMPSHIRE -- This company installed my Shed in October and now it's February, and they still haven't remedied their poor build quality and installation. The doors don't close and the hinges have cut-off screws. There are also large gaps where the roof meets the walls.
It takes forever to get a hold of them and they never return your phone calls. They just hope you go away. I had to call them every day until finally they scheduled a time to fix the shed. The person they sent out couldn't even fix the problem because the doors were the problem and no alignment could fix them, so I had to call them for another month to come back out.

I painted the doors, but the ones they said they are replacing them with are not painted, and with the winter upon us, I won't be able to paint them until the spring. The manager I spoke with was quite rude actually and told me it's not their problem the doors won't be painted and all they will offer is to provide new doors. The only person that seemed helpful and sympathetic to my issues was Colon, but it appeared he had no control over the remedy or the scheduling department to resolve the issue. I would never recommend this company.
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spiderman2 on 02/04/2011:
Sheds USA is a horrible company. I would never recommend anyone do business with them unless they enjoy being frustrated and ignored.
huntergts on 03/06/2011:
So a customer relations specialist at HIP (Sheds USA) contacted me a couple days after reading my posting and said they wanted to make everything right for me. They said they would bring out new doors that were primed and would even install carriage bolts to make the hinges secure. (I don't know why this isn't standard on their sheds since anybody can unscrew the hinges and bypass the lock to get into it). They came out on March 4, 2011 (installation area rep and installer) with the new doors painted, installed them and the carriage bolts. They did not paint the inside of the doors, but said they would come in the next couple of weeks to complete that.
spiderman2 on 03/06/2011:
Lucky you!!! I'm glad it worked out for you. I repeatedly called the company and talked to many different people and couldn't get anyone to give a darn about what they did to us.
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I Used to Work There
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Rating: 1/51
PORTSMOUTH, NEW HAMPSHIRE -- I worked for this company . It was a great place until it was bought out 2 years ago. The people in leadership positions are clueless. When they hire people they lie and say it's a great place with great service. It's too late when the truth is seen.

They fired all the people with decades of experience and knowledge for customer service and the industry. The people left in management are incompetent and decide how to handle issues with no knowledge of what it takes to create positive solutions. You will be dealing with people in NH that don't even know what you are buying without looking at a brochure themselves.

Get ready to pay more also because they are notorious for asking for more money after the purchase. Basically you have a company of people who thought they could buy a well run business, fire all the people who knew how to run it and just figure it out on their own. Complete joke! You have to know that it's going to be a ride if you buy anything from this company selling through Home Depot.
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Worst Customer Service At Any Company Ever
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Rating: 1/51
PORTSMOUTH, NEW HAMPSHIRE -- Have you ever had such a rude customer service representative that you said to yourself, " This company is not going to get one penny from me". Well this is that company. On a scale of 1 to 10(best) they get a 0 in customer service, a 0 in delivery time, a 0 in product knowledge. First you have to pay upfront to get any information. Then they tell you delivery is two months out. Don't you dare ask for a sooner delivery time, you will get put in your place.

** I have never written a review of a company in my life. The fact that I took the time to write one on this company is a big deal** **STAY AWAY** I think if you pay $1000 you should get treated with some kind of courtesy. They do not feel the same way.

If you work for Sheds USA please review Emily's calls on 5/28/2013 and listen to how she treats your customers.
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spiderman2 on 05/29/2013:
we bought our shed from them through Home Depot. Home Depot is a close second to horrible customer service, but Sheds USA totally sucks and I would NEVER ever recommend anyone do business with them. Run, far, far away.
sid on 06/04/2013:
" Run, far, far away. "

I worked for Sheds USA and I couldn't have said it better.
Porky4533 on 08/07/2013:
I would have to strongly disagree. I have a 10x16 shed and a 12x12 Screenhouse.
The install of both were done on the same day. Beautiful work. I have since had 2 broken windows ( my kids fault ) and they have been great to deal with.
monkeyface on 09/01/2013:
They totally suck to work for. No training and training conpleteted by nasty condesending associates. Hated every moment I was there
Nancy on 10/29/2013:
Run, far, far away from them .!!!
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Poor Customer Service And More
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Alain on 11/04/2010:
Where did you purchase the shed and who did the installation?
CSNEL on 05/01/2011:
I bought it at Home Depot....They said they have nothing to do with the Warrentee..DON'T BUY IT!!!!
madconsumer on 05/01/2011:
did you seal the cracks before staining or painting?
Tom on 10/29/2013:
Sheds USA is a very bad choice in my life!
Don't buy any from it.
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Shed Lofts Improperly Installed
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STONE HARBOR, NEW JERSEY -- Sheds USA installed a 12 x 16 foot shed on my lot - we noticed that the two lofts we purchased were installed only by nailing a 2 x 2 piece of wood onto the side of the inside of the shed, and they were not installed on top of of the side walls. Their excuse is that is how they install their lofts. Keep in mind this loft is 12 foot long, and it is only supported by 2 x 2 pieces of wood. They sent a repairman to fix the problem, and he declared he only had 3 pieces of wood with him when he needed 8, and he would have had to rip out the flooring. He also stated that that is the way they install their lofts.

If anyone wants pictures of the installation, please contact me at stoneharbor2000 at with the subject line saying SHED LOFTS. Other than the lofty lofts, we are happy with the shed. It's a shame they skimped on the installation.
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spiderman2 on 10/10/2008:
Sheds USA is a horrible company. We purchased a shed at Home Depot (only because of gift cards) and it was a Sheds USA Shed. It took 2 months from the original install date for them to actually show up. I wouldn't recommend that anyone do business with them. To say they were unprofessional would be a huge understatement.
lofty loft on 06/15/2009:
Here's a few new developments. When the rain hits the 2 windows in the front of our shed, there is nothing to keep the water from seeping inside the shed from the bottom edge of the window. Something is wrong with the design of the window sill. They are perfectly level which is probably one of the mistakes in design.

Also, the lock on a single door opens inside by turning the handle to the horizontal position and then pushing the door. When one does that their fingers are in direct position to be cut by the strike on the door frame. The protruding metal on the door frame ripped through my finger nail. This happened in October 2008, and now, June, 2009 the new finger nail has finally grown out that the nail looks normal. I've attached a sign printed in LARGE LETTERS onto the inside of the door which says ' WARNING -- REMOVE YOUR HAND FROM THE DOOR HANDLE WHEN YOU PUSH THE DOOR OPEN '. No one else has had their finger nail ripped in half from the tip of the nail to the skin.
CSNEL on 05/01/2011:
Deb on 01/27/2012:
I purchased a 8x8 shed 3 months ago. a couple weeks ago, we had high winds. And some of the shingles came off. So... I called there customer service Dept. What a joke. I have yet to hear back from them, even after several attempts. Thankfully, a friend of mine who is in the roofing business , came over and fixed it. I would never buy anything again that Sheds USA has to offer.
JaVa on 10/10/2013:
Our roof was also improperly installed. Tape that is to be removed from shingles before installation was left on resulting in a much weaker protection. We'll see what this years storms will due to it.
Loft was installed in the same way as orignial posters' was.
No response from Shedsusa...

Very unhappy with company
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The Warranty Is a Scam
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Rating: 1/51
PORTSMOUTH, NEW HAMPSHIRE -- I found a small crack on one of the siding panels a few weeks after the shed was installed. Since I purchased a lifetime 'limited' warranty, I expected that I could just contact them to come and replace it. Little did I know that the warranty basically excludes EVERYTHING, thus they offered to come repair the cracked 2 feet of siding for $132!!! BUYER BEWARE.... the lifetime warranty covers NOTHING for the lifetime of the shed!! Shame on me for not combing through it before purchasing it, but conveniently, the warranty is no where to be found on the website which ironically boasts "the best warranty in the business"!!
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