PORTSMOUTH, NEW HAMPSHIRE -- Bought a $1500 shed through Home Depot, who uses Sheds USA for delivery/installation. I immediately contacted Sheds USA for an installation date, and learned the earliest date was 2 months later. That was disappointing, but I didn't mind too much and the instructions were pretty simple. The day before installation, they contacted me and said they had to push it back further even though I already took off work for that day so it was a little irritating. I was at work and busy, so I just accepted the new date. When I immediately told my wife, she attempted to contact the company for a reason and they hung up on her twice.
Eventually, using Home Depot, we made contact with a supervisor who stated their entire staff in my region quit. She assured us they would have their best crew install about a week or so later. I got a new confirmation date and timeframe 12-4PM. So during that new date no one showed up by 2PM, so my wife, who already took off work and was sitting by the window waiting, called 4 times to Sheds USA with no answer (the number we previously spoke to them on and the number they gave us to call about issues with delivery). I already had my gate open and area marked off which was done over a week before since I had anticipated a delivery then.
Again I tried to call the company, with no answer. The next day, we cancelled our order through Home Depot since Sheds USA didn't deliver on two dates and didn't answer their phones. Two days later Home Depot called saying that Sheds USA said they tried to install the shed, but couldn't get access to our yard and I didn't answer their calls. This was obviously a bunch of lies since my wife was home all day watching for them (I also have 2 dogs who go crazy if anyone even drives by our house), my phone and wife's phone didn't get called (both numbers were provided), and my gate was open and area marked off.
Sheds USA even states that no one needs to be home for installation, but we wanted someone there because of the obvious issues we already had with this company. I even took photos earlier because I didn't trust them after I saw other reviews and my experience of me marking off the area. I never have complained about a company since I am pretty laid back and very understanding, but the issues with this company needs to be addressed. Do not waste your money and time on this awful company.
Bought a shed 3 months ago, had to cancel due to the job was canceled every week with no excuse. After the sixth cancellation, the installer actually called me and explained he wasn't coming on my 7th appointment due to the fact that he had not been paid for the last couple of jobs, and I don't blame him as I would not work for free. Now with this knowledge I call Sheds USA and asked when will I have my install - only to be told, "well we don't know when."
And Home Depot continues to use these so-called professionals is mind numbing. If Sheds USA would like to argue anything I've said, I will gladly produce recorded conversations where they admit to ** me over. Ball is in your court Sheds USA/HIP install.
PORTSMOUTH, NEW HAMPSHIRE -- I purchased a play set. It was missing all the accessories except for the slide. They said they would send me them right away. A month later I called and they said they had no record of the order. Order again and they said it would be another two weeks. I got them yesterday. It was a big box with the chains and rocks, but no swings or anchors. I called again and they said they had it on record that everything was in the box. So they reorder the swings and anchors for the third time. I asked for it to be expedited, but the woman could not guarantee it. So I have had a swing set sitting in my yard for 5 weeks that is basically useless.
The shed was to be delivered and we paid extra to have the parts hand carried from the end of our driveway to the back of the lot - approximately 180 ft. We put up signs in the yard showing the direction to carry the parts. The man who delivered it insisted that he would drive back to the site. Three and four inch ruts were left in our side yard and a small tree was knocked over. (I have video of this happening.)
A waiver had been signed saying we did NOT want the shed assembled. They would NOT reduce the cost of the shed even though we are assembling it ourselves. I confirmed with the person who called about our delivery (which was two days late because their truck had broken down) that the shed was not to be assembled, just the parts delivered. When I looked out the window they were starting to put the shed together. If I had not been home at the time the shed was delivered, I would have arrived to find an assembled shed. NOT what we wanted. TOTAL LACK OF COMMUNICATION. I left a message with Customer Service, but have not heard back from them. It is Saturday.
PORTSMOUTH, NEW HAMPSHIRE -- I worked for this company. It was a great place until it was bought out 2 years ago. The people in leadership positions are clueless. When they hire people they lie and say it's a great place with great service. It's too late when the truth is seen. They fired all the people with decades of experience and knowledge for customer service and the industry. The people left in management are incompetent and decide how to handle issues with no knowledge of what it takes to create positive solutions. You will be dealing with people in NH that don't even know what you are buying without looking at a brochure themselves.
Get ready to pay more also because they are notorious for asking for more money after the purchase. Basically you have a company of people who thought they could buy a well run business, fire all the people who knew how to run it and just figure it out on their own. Complete joke! You have to know that it's going to be a ride if you buy anything from this company selling through Home Depot.
PORTSMOUTH, NEW HAMPSHIRE -- I found a small crack on one of the siding panels a few weeks after the shed was installed. Since I purchased a lifetime 'limited' warranty, I expected that I could just contact them to come and replace it. Little did I know that the warranty basically excludes EVERYTHING, thus they offered to come repair the cracked 2 feet of siding for $132!!! BUYER BEWARE... the lifetime warranty covers NOTHING for the lifetime of the shed!! Shame on me for not combing through it before purchasing it, but conveniently, the warranty is nowhere to be found on the website which ironically boasts "the best warranty in the business"!!
Never again will I deal with this company. I spent a lot of money on an add on package which was forgotten at the original install. Over two months later, many promised dates where no one showed up, and a very unhappy 3 year old, no one showed up again. No call either. Extremely unprofessional. I have been working with the AREA MANAGER and she clearly can't even make anything happen. Extremely disappointed and would never recommend this company to anyone. I wish I would have researched more prior to purchasing.
FAIRFAX STATION, VIRGINIA -- We originally ordered a hideaway 6x8 hideaway shed in April with "the works" and a few more options. In May we received a call from USA sheds explaining that our shed was too small to accommodate our options so we agreed to increase the size to a 8x8 with 7 ft walls to accommodate the loft. Installers were great, yet they explained that the shed was too short to allow for the loft. I measured the shed and realized that the wrong size shed was built. The first call to USA sheds resulted in an apology for the mistake with statement of what should be done to resolve the problem and a call from scheduling.
After a week delay, I called scheduling and was told that they were busy, that I had the right shed and if they had time that they call back. A trip to the Home Depot resulted in the manager asking that I await his call in four days. On the fifth day I reviewed the contract and saw that if I had any problems with the store or contractor to call the Regional Customer Care to discuss. I called the regional Home Depot Customer ans was given a reference number.
The consultant stated that she would contact the contractor and the home store and discussed resolution. Two days later we received a call stating that they plan to remove the roof, replace the front to put on the right size door and add a foot of wall space to the existing walls then add siding and put on a new roof. We have agreed to this plan and will schedule the "re-build" for mid-July. I believe that if I had not contacted Customer Care, I would still be getting the runaround with the company and home store which charged us for both sheds. Had I not requested a credit I would have paid for two sheds. Will write an update after the "fix".
Home Depot has a consumer affairs division that advocated for us. In the fine print on Home Depots contracts, it provides phone numbers to contact. My shed was taken apart today, a new door was installed, a new loft, new roof and a one foot with new siding around the shed. I now have the shed that I ordered. Three months later, but now done.