CHICAGO, ILLINOIS -- Simplywireless.com has been a bitter/sour experience. It all started when I was shopping around for a good deal for cell phone service. I happened on Simplywireless advertisement on the net search. I clicked on the link, and there began my tale of disappointment. At first they are really great. They provide you with info. to entice you into purchasing their cell phones, with rebates etc. I happened to be interested.
I signed up for cingular service with their special offer of a free phone, and w/ a family plan ordered additional phone which I was told I would receive rebates for. So I did as I was pretty impressed with the deal. Lesson learned. So far it's been 7 mo. into, and I still have to receive my rebates for the phones. As others have mentioned, they have a very impressive scheme, of runarounds and emails back and forth, keeping you pretty busy for rebates that the company promised you in the first place when you placed the order.
In my last email, they even said, I should go ahead and put up a complaint with Better Business Bureau, taking a stance that I was pretty much nothing, and that my business wasn't that important. No customer satisfaction there, I even told them, I'm not going to recommend their services to anyone, that didn't even bother them. I wished I had done a thorough investigation into Simplywireless before laying out the money to get phones from them. If I only had I would have seen these complaints and not done business with them.
Thank you for such a site that provides information for the consumer. Hopefully this review of the company helps. Do not buy any services with this company, because there's no real customer is important ideal with them. Now they have my money, and will not pay me back my rebates. Simple ploy to hold the money. I don't think this practice will last long. So I sacrificed my hard earned money, to them. Hopefully this message will help others and tell others not to do business with them.
FAIRFAX, VIRGINIA -- BEWARE OF ANY PURCHASE FROM THIS COMPANY INVOLVING A REBATE! On 3/27/06, I filed a 6-month $75 rebate application for a Motorola cell phone. After submitting proper documentation and waiting several weeks, I contacted their rebate fulfillment service and was told the documentation had not been received.
Subsequent e-mails elicited the response that I had not submitted all the required documentation and am therefore "ineligible" for the rebate (this despite the fact I had Xeroxes of all the required documentation). E-mails to Simply Wireless result only in repetitious replies to check with the rebate fulfillment center, which then results in more evasive e-mail boilerplate. It's obvious that this company uses these rebates to sell its products at an inflated up-front price, then does everything possible to avoid paying the rebates.
While their website boasts that they "put a premium on exceptional customer service - not only do we provide excellent customer service during the sales process, but we maintain the relationship once the sale is complete" and brags that they have over 300 sub-dealers and are "the largest wireless seller on the Home Shopping Network, selling as many as 17,000 phones in one day," the reality is that their "exceptional customer service" is basically a royal runaround. Buy your cell phone from a local distributor, so if you have problems you know where to go, rather than having to try to deal with some faceless entity that only has a goal of cheating you.
VIRGINIA -- In June of 2005 I purchased 2 phones from Simply Wireless on the Cingular family plan. The ad and all paperwork was very clear that there were a series of 3 rebates for each phone - $25 at 3 months, $50 at 6 months, $50 at 9 months. At 3 months I submitted for the rebates at 3 months for $25 for each of the 2 phones or a total of $50. After hearing nothing I contacted them and they said they never received it.
I submitted for the rebates at 6 months for $50 for each of the 2 phones or a total of $100. I have received nothing, but their rebate status website informs me that the rebate is ineligible on one of the phones because it is an add-on. They have unilaterally changed the provisions of their contract with me apparently. They refuse to respond. I'm sure they are counting on the notion that $50 or $100 isn't enough for anyone to sue over.
I wonder how they would feel about a class action suit? If you read this and are the victim of the Simply Wireless rebate scam send me an email at **. If you read this and are contemplating buying from Simply Wireless understand that they may not honor their rebate promises. Avoid them.
FAIRFAX, VIRGINIA -- I bought two Razr (Cingular) phones from SimplyWireless and sent in the two 3 and 6-month rebate forms and documents exactly as indicated and on time. The 3-month ones were denied and they would not give me a reason. The customer service manager (Shea) was super rude. I then wrote a letter to their president and CEO (Steven Qureshi) and included copies of everything I had sent, which he completely ignored. I filed a formal complaint with the BBB and will send letters to the CEOs of Cingular and Motorola. If we all do the same, we'll be heard! By the way, BBB lists them as "unsatisfactory". I wish I had checked that before I bought from them.
Just yesterday I got an e-mail from SimplyWireless stating that one of the 6 mos rebates (which I mailed 5 months ago) was being denied because the phone service was less than $39.99/mos. Forget the fact that I bought both phones and 2100 minute Cingular family plan WITH the two rebate offers from them and pay $125 per month!!!
Buyer beware. They will tell you that you qualify for rebates but will not honor what they say. I ordered multiple phones and they assured me that EACH phone qualified for the rebates. However, they changed the rules and state that each phone must be on a $39 rate instead of one $39 rate with phones added on. I did ask over and over to make sure all the phones qualified with the plans I BOUGHT through them and they assured me they did.
They are misleading consumers and pocketing your money. I talked to Vivian ** and I consider the company a liar and NOT living up to what they promised. Website showed the following when ordering: Two phones 199.99 each.
Total: $0.00 after rebates.
LINDSTROM, MINNESOTA -- I signed up for Simply Wireless, and they had a 30 day grace period. On the 29th day, I lost my job and so I cancelled my service. I called the correct number and then I asked, “What do I do with the phone.” Lady said, "Keep it, it is yours". So like a fool I kept it. Then I get the bill for $500.00 saying I did not follow the correct procedure. I did exactly what they told me to do. I was under the 30 day grace period.
They said that I should have sent the phone back in the original box, so I sent the phone the phone back and the nasty lady said, “That is too bad, you did not send the phone back under the 30 days.” I said, “The gal told me to keep it.” “Too bad, you us 500.00.” I said, “I sent the phone back,” and she said, “It will be sent back to you because you did not follow the rules.”
The phone came back and I refused to accept it. She then sent my 500.00 bill to collections. What a rip off that company is. They cannot follow their contracts. They cheat people and send their bills to collections so we have to pay. Never ever use Simply Wireless or listen to what customer service says. They lie!!!
After 13+ months of haggling with this company to deliver on the 3 rebates offered with this purchase I have finally lost my head. As an example, the rebate information I submitted postmarked Oct 13 was finally paid (received by me) on March 19. They are refusing to pay on the second submission after agents from the company which represents them have repeated told me to continue to be patient, etc. I don't hold out much hope for the third submission.
FAIRFAX, VIRGINIA -- I am a Simply Wireless customer who did receive the rebate. Their rebate department was a little difficult to get through initially, but I did finally speak with them. They were kind and explained that there were some errors in processing their rebates. They reviewed my rebate and told me they would process it. I just received the check this morning. Simply Wireless is true their word.