Simply Wireless - Page 2

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17 reviews & complaints.

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Misleading Rebate Offer
Posted by on
FT. LAUDERDALE, FLORIDA -- Do not be enticed by a offer from Simply Wireless for a $100 rebate. I was and now I have the phone but no $100 rebate!!! First of all, after you get the phone with the rebate forms, you find out it is not an immediate rebate. You have to wait 7 and then 9 months for two $50 rebates. After what I thought was 7 months, I sent my phone bill in and, several weeks later, the rebate was denied because, according to them, I sent the wrong bill in. They said I sent the 6 month bill in. So I copied the next month's bill and sent it in. Several weeks later, again, it was denied because they still said it was the wrong bill. I e-mailed them and they said they would look into it. Several weeks later, it was denied again because they said it had to be on a $39.99 or more plan. Well, it is part of a family plan--which is $89.99! I just called them about this latest denial and they said the actual phone had to be on that plan. My phone is the $9.99 add on. By the way, of course I would not have gotten approved if I sent in my 9 month bill. Wouldn't it have been nice to find out my phone was not eligible after I submitted my rebate form the first time? So, make sure if you are ever going to get a rebate, it is immediate and not a bunch of rules that will keep you from ever getting it.
     
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SimplyWireless.com are SCAMMERS/CROOKS
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FAIRFAX, VIRGINIA -- I bought two Razr (Cingular) phones from SimplyWireless and sent in the two 3 and 6-month rebate forms and documents exactly as indicated and on time. The 3-month ones were denied and they would not give me a reason. The customer Service manager (Shea) was super rude. I then wrote a letter to their president and CEO (Steven Qureshi) and included copies of everything I had sent, which he completely ignored. I filed a formal complaint with the BBB and will send letters to the CEOs of Cingular and Motorola. If we all do the same, we'll be heard! By the way, BBB lists them as "unsatisfactory". I wish I had checked that before I bought from them.

Just yesterday I got an e-mail from SimplyWireless stating that one of the 6 mos rebates (which I mailed 5 months ago) was being denied because the phone service was less than $39.99/mos. Forget the fact that I bought both phones and 2100 minute Cingular family plan WITH the two rebate offers from them and pay $125 per month!!!
     
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Simply Wireless rebate scam
Posted by on
Buyer beware. They will tell you that you qualify for rebates but will not honor what they say. I ordered multiple phones and they assured me that EACH phone qualified for the rebates.

However, they changed the rules and state that each phone must be on a $39 rate instead of one $39 rate with phones added on.

I did ask over and over to make sure all the phones qualified with the plans I BOUGHT through them and they assured me they did.

They are misleading consumers and pocketing your money.

I talked to Vivian H and I consider the company a liar and NOT living up to what they promised.

Web site showed the following when ordering:
Two phones 199.99 each
Total : $0.00 after rebates
     
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Rebates
Posted by on
After 13+ months of haggling with this company to deliver on the 3 rebates offered with this purchase I have finally lost my head. As an example, the rebate information I submitted postmarked Oct 13 was finally paid (received by me) on March 19. They are refusing to pay on the second submission after agents from the company which represents them have repeated told me to continue to be patient, etc. I don't hold out much hope for the third submission.
     
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Simply Wireless is a fraud
Posted by on
Do not buy from this site. A total rip off. Poor Customer Service. Will never return any rebates nor tell you the truth about rebates when calling over by the phone. There is always a catch. Beware!!!
     
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Rebates
Posted by on
FAIRFAX, VIRGINIA -- I am a Simply Wireless customer who did receive the rebate. Their rebate department was a little difficult to get through initially, but I did finally speak with them. They were kind and explained that there were some errors in processing their rebates. They reviewed my rebate and told me they would process it. I just received the check this morning. Simply Wireless is true their word.
     
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stole my money
Posted by on
LINDSTROM, MINNESOTA -- I signed up for simply wireless, and they had a 30 day grace period. On the 29th day, I lost my job and so I cancelled my service. I called the correct number and they I asked what do I do with the phone. Lady said "keep it, it is yours"/ so like a fool I kept it. Then I get the bill for $500.00 saying I did not follow the correct procedure. I did exactly what they told me to do. I was under the 30 day grace period. They said that I should have sent the phone back in the original box, so I sent the phone the phone back and the nasty lady said that is too bad, you did not send the phone back under the 30 days. I said the gal told me to keep it. Too bad., you us 500.00., I said I sent the phone back and she said it will be sent back to you becaause you did not follow the rules. The phone came back and I refused to accept it., she then sent my 500.00 bill to collections. WHAT A RIP OFF THAT COMPANY IS., THEY CANNOT FOLLOW THEIR CONTRACTS. THEY CHEAT PEOPLE AND SEND THEIR BILLS TO COLLECTIONS SO WE HAVE TO PAY. NEVER EVER USE SIMPLY WIRELESS OR LISTEN TO WHAT CUSTOMER SERVICE SAYS. THEY LIE!!!!!!!!!!!!!!!!!!!!!!!!
     
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