CEDAR RAPIDS, IOWA -- I'm not a tree topper or a woodsman but a Queensize oak Torreon Bedroom suite has left a city girl like me yelling timber (It was firewood they sold me). I purchased this seeming perfect suite 02/28/2010. It was delivered March 4. I left town the same day and returned ten days later (March 14) and climbed into my seemingly comfortable bed by March 18/2010 I heard something slide while I was laying in it. The panel in the left side of the head board slide down exposing the unfinished wood.
I called for a technician who finally after waiting a week (no return call from Slumberland) came out when I called on the 23. The tech put the warped middle draw of the dresser on track because the deliverymen never did retouched a spot he left and observed the left hand side of the bedpost at the foot board which was so warped you could actually see the nails in it. After this the attempt to send out another foot board (which was also defective) was made on the 2nd of April. But due to it being defective, it was returned and two more Queen Torreon (head board, foot boards were ordered.)
I went in to inspect them before delivery they were defective as well, not to mention at least three other Torreon head boards they had in the clearance room for 176.00 each all warped or falling apart. After trying to substitute another suite for the Torreon and quietly noticing defects in other suites or being told it would take two months to get a single mirror for a suite. I picked another oak suite but then noticed a few defects, I decided I wanted to keep my box spring and mattress and just return the suite for a full refund of a lump sum in cash I paid out.
Guess what Slumberland picked up their wretched pile of lumber (which they are still selling to people at a higher price knowing it's defective) last Tuesday April the 13/2010. I was allegedly going to get a refund check in the mail for the full balance they owed me that I paid in cash. I called corporate offices today to get a nice nasty attitude from an employee who basically lied and claimed he'd cut and mail me a check tomorrow which is Wednesday (02/21/ 10) because the store in Cedar Rapids (five days after receiving their defective merchandise back) never sent the paper work to corporate offices so they could cut me a check.
The store manager in Cedar Rapids hung up in my face two times (as soon as he heard me call him by name and then lied and said the speaker phone accidentally disconnected the call. Finally after another bold face lie, the computer was down as if any business would have that problem for five days including Saturday.) He lied and said he'd call corporate and call me back. He never did so my spouse called him and he in turn lied to my spouse and told him he would send my refund by Fedex on the 22nd.
The gentlemen (only because this is the only thing I can legally say about him) at corporate had nerve enough to tell me he'd cut me a check Wednesday and mail it out never did call me back so I'm guessing I'll have to handle this in court because like anyone else in my shoes would assume these people have no intention of giving me my money back. If you have sense enough spend your dollars wisely. Do not spend them at Slumberland. ALTHOUGH MONEY DOES NOT GROW ON TREES AND I'LL BE DAMNED CAUSE I WASN'T BORN A BEAVER, BUYER BEWARE OR YOU TOO CAN FIND YOURSELF YELLING TIMBER!
BARABOO, WISCONSIN -- My boyfriend and I purchased a bedroom set and had it delivered to his house. The total cost was about 2000.00. The day it was delivered we came home later on and found that the touch lights did not work and that the men had set up the bed so we could not access the thermostat. We tried to move the part of the set and two of the boards that were supporting the bed broke. The woman who sold us the bed also told us that this particular model did not need a box spring if we purchased the drawers that go underneath.
For two drawers we paid 250.00 and they barely hold two pairs of jeans or two sweatshirts a piece. Also, the drawers do not even touch the underneath of the bed therefore not giving it any support! We called customer service and the men came back to fix the lights about two weeks later and they said they would have to order parts and they would also replace the support boards. By this time the mattress is starting to sag in one area. They came back again and fixed the lights, but now they all turn on at once!! They are touch lights (3 total) that light up either the dressers or the middle of the headboard at three different settings. (dim, medium, bright)
We called again and they basically told us we would have to fix them ourselves. We called them back again and mentioned the mattress sagging and the broken boards again and they didn't call back at all. They wanted us to "lay a broom across the mattress and take pictures to show the sagging of the mattress".
They still have done nothing to rectify the situation so we went ahead and called the Better Business Bureau and corporate headquarters and let them know that they would be receiving a written complaint which we sent out. We are waiting for a response and even though Slumberland most certainly received the notice, they still have done nothing. I would have to say that they have the worst customer service I have ever dealt with.
MINEAPOLIS, MINNESOTA -- I almost purchased a bedroom set from them. They told me they broken the mirror I ordered over 5 times, so they say. They finally got me a mirror that was cut on a slant and cracked at the bottom. The nightstand was not completely varnished. The bedpost were too long for the size mattress, therefore the space between the foot and headboard had a 4-5 inch difference. I told them to take the nightstand right back out the door. They did and brought back another one, but failed to deal with the other problems associated with the misery set.
The display showed a fine product, but they delivered something from MARS. The salesperson was not caring.They gave me a gift card to resolve the matter, but when they could not come up with the proper parts to the sets, I told them to come and get the entire set. So they canceled the gift card. The salesperson in Fridley that took my order was curt. I would have attempted to make another purchase, because I felt it was a fluke, but now I see I was almost fluked.
They kept my delivery fee, and I am not happy. Therefore, I will write a corporate letter because the delivery fee was for the delivery of a product I ordered. They did not deliver the product I order within a reasonable amount of time. DON'T BUY FROM THESE PEOPLE. AND if you do, check every piece thoroughly, and if anything, I mean anything is wrong, make them take it back on the same truck they brought in on, IMMEDIATELY. Do not let them talk you into calling a service rep, or a later exchange. Tell them to take it back in the same space they used to bring it in.
Husbands, let your wife send it back, and please be there when they deliver your order. **, you are the nicest person I've met. Customer Service training is needed for some of the salespeople, and they are aware of who they are.
NORFOLK, NEBRASKA -- My wife, my son, and I recently purchased a headboard and a dresser for our son. The dresser was ordered wrong and we were told that it would arrive in a week to 10 days. We waited for nearly 2 weeks to get the item. This was the first major item my son ordered. He was very excited. We decided to pick both items up ourselves, and in trying to get help for the item when it came, we had to wait 20 minutes at the back desk just to get someone to help us.
Both items fit into my vehicle, so my son and I brought them home - 15 miles from the store. When we unpacked the dresser the next day, we discovered that it was a chest of drawers. The next day, my wife called and complained, and they did apologize indicating that the item received and the item ordered was 1 number difference. So now we have to wait another two weeks to get the dresser. The salesperson was very nice, but the other help we received was less than satisfactory. We were told that the store manager would call us, but he never did.
BEMIDJI, MINNESOTA -- We purchased a $2700 bed from Slumberland. We had to buy a $70 mattress cover so that if we didn't like our mattress, we could exchange it. They did not have it in stock, so we had to wait to get it. I had to pay over the phone the day they delivered it, and they did not bring a receipt. (so if the return policy is on it I have no idea, but they gave no paperwork to us when we bought it what the return policy was) I hated it from day 1.
I was told to "give it more time, it needs to be broken in". Tempurpedic gives a 90 day trial time. So, I contacted Slumberland to tell them I wanted to exchange it, and was told "Sorry, our return policy is only 60 days!!!" They don't even give the manufacturer's time frame! DO NOT BUY FROM SLUMBERLAND! We are now stuck (because Tempurpedic won't do a thing either) with a $3000 purchase and the couch is way more comfortable. Please, please do not buy major items at Slumberland, you will have zero customer service and they won't clearly tell you up front. If this can save even one person from a similar experience, it was worth it.
SOUTH COUNTY, MISSOURI -- In February 2012 I purchased bedroom furniture from Slumberland. At the time of the purchase they were running a special for a free night stand with the purchase of headboard/bed and dresser. I was not in the market for a headboard/bed only looking for a dresser and chest of drawers. I was offered the free nightstand, a almost 300.00 item, because I was purchasing two pieces. I was told at the time of purchase that I would get the dresser and chest and then the nightstand would be in a few weeks later. Checkout took no more than 10 minutes, no hard pressure to buy other items/services (my kind of process).
I was called by the store when the items had arrived, I choose pickup instead of delivery. The guy at the dock was VERY helpful with loading the VERY heavy pieces. When the nightstand arrived a few weeks later again the store called to tell me it was in. Again the dock worker was helpful. Each time I picked the items up the boxes were opened so I could view the items and be sure there was no damage. They were then resealed so I didn't have to worry about damaging while in transit.
I would purchase from Slumberland again. I would recommend Slumberland to friends and family. The salesman, **, who sold me these items knew my name when I went back in to pick up the nightstand 2 weeks after the sale (and he didn't know I was coming in, so he didn't look this up). Great Service, great furniture (Westwind dresser, chest of drawers and nightstand).
NORFOLK, NEBRASKA -- I purchased a bedroom set and furniture total cost of about $5000.00. I live 227 miles away from the Lincoln NE store and 93 miles away from the Norfolk NE store. I purchased the set in Lincoln but picked it up in Norfolk - we were 18 miles out of their delivery area. The night stands did not fit in the room and were still in the shipping boxes. They would not take the night stands back because I was 2 days past their 30 day return policy. I think this is ridiculous when I spent that amount and live the distance away that I do. I would not recommend this company to anyone!!