Everything Was Wrong
MINEAPOLIS, MINNESOTA -- I almost purchased a bedroom set from them. They told me they broken the mirror I ordered over 5 times, so they say. They finally got me a mirror that was cut on a slant and cracked at the bottom. The night stand was not completely varnished. The bedpost were to long for the size mattress, therefore the space between the foot and headboard had a 4-5 inch difference. I told them to take the nightstand right back out the door. they did and brought back another one, but failed to deal with the other problems associated with the misery set. The display showed a fine product, but they delivered something from MARS. The sales person was not caring,they gave me a gift card to resolve the matter, but when they could not come up with the proper parts to the sets, I told them to come and get the entire set. So they canceled the gift card. The salesperson in Fridley that took my order was curt. I would have attempted to make another purchase, because I felt it was a fluke, but now I see I was almost fluked. They kept my delivery fee, and I am not happy. Therefore, I will write a corporate letter. because the delivery fee was for the delivery of a product I ordered. They did not deliver the product I order within a reasonable amount of time. DON"T BUY FROM THESE PEOPLE. AND if you do, check every piece thoroughly, and if anything, I mean anything is wrong, make them take it back on the same truck they brought in on, IMMEDIATELY, do not let them talk you into calling a service rep, or a later exchange, tell them to take it back in the same space they used to bring it in.
Husbands, let your wife send it back, and please be there when they deliver your order. Joe, you are the nicest person I've met. Customer Service training is needed for some of the sales people, and they are aware of who they are.