I contracted "A Solid Gold Sound's" services to videotape my wedding on July 12, 2008. Everything went well on that day and the videographer was wonderful. Immediately after my honeymoon, I called the company and they told me that it would be ready in four to five weeks. Approximately 6 weeks after my wedding, I called "A Solid Gold Sound" and asked when my wedding video would be ready. They told me that the national average is 12 weeks but it usually never takes that long. Also, they told me that the computer system showed that my video was currently being edited.
I felt that the 12 week time frame was extremely long but decided to be patient. At 10 weeks I still had not received a call from them so I called and they stated that my video was still being edited and it should only take them a couple more weeks (which would have been the 12 week mark). At 12 weeks I received a call from the contracted videographer that taped my wedding stating that he still had my video because "A Solid Gold Sound" had never paid him. I couldn't believe it since I had been told for 6 weeks that my tape was currently being edited.
When I called the company to confront them about this matter, John, the President of the company, stated that the video was being edited until I brought it to his attention that they didn't even have my tape to edit. John then apologized and told me that my tape would immediately be edited and assured me that it would not take another month to get it to me. Also, John told me that he doesn't give out his last name.
Now on October 8, 2008, the month mark that I was assured would never come, is a couple of days away. I talked to John today and my video still isn't ready. Today, October 28, marks the beginning of a patient customer standing up and saying enough is enough. This company is not professional at all which is evident through their consistent lies, inability to pay their contracted videographers, and nonchalant attitude about this situation.
I finally received the edited DVD of my wedding ceremony and reception 19 weeks after my event date and it was very disheartening to view the video in such poor quality. There were numerous errors throughout the video including sound echoing, screen jumping, etc. I contacted the company for the now countless time and requested that the errors be resubmitted to the editor, corrected, and returned to me expeditiously. After two weeks with no response, my lawyer contacted him. John told the lawyer his last name and promised to either fix the problem in 10-14 days or refund the money.
Today, 12-18-08, John left a message on my phone and stated that he would not do either. John said that the video tape was beautiful and he was flabbergasted that I would want to sue him. I regret ever using this company and hope that this review will help you make a decision about which video company to use.
PORTLAND, OREGON -- Below is the BBB complaint that I submitted back on October 7th, to A Solid Gold Sound. It is now November 11th and the only response we have received was an e-mail to my wife, apologizing for the delay and offering us two additional DVDs to make up for it.
"This complaint, first, is a complaint being submitted by two individuals. The first being myself, the second being by my wife, Filanthi. We are submitting this complaint on 10/07/08 nearly three months after our wedding day. We contracted this company for the sole purpose of producing a video for our wedding, and to provide DJ services for the event, which was July 26th, of 2008 @ 6:00pm PST. My complaints follow, and I apologize that they are in a scattered order, but they are accurate nonetheless.
To date we have received no video. My wife was informed that we should receive it at least four to five weeks AFTER our wedding. That would have placed it no later than August 30th being the date we should have received our video. The date now, again, is October 7th, almost eleven weeks after our wedding. That's twice the time it should have taken to produce.
During our rehearsal, which was two days prior to our wedding, we received a call from the DJ. This lasted approx 30 min, and cut drastically into our rehearsal time, and he had advised us to bring a CD with our wedding song on it. During the time we had initially set our services with A Solid Gold Sound up we were told that they THEMSELVES would be the ones to locate the song we had requested.
They also failed to remind me or the wedding coordinator that I was to provide the disc for the ceremony, and so prior to our first dance I had to run and grab the CD to give to the DJ, and afterwards he was going to keep the case that I had the disc stored in, which was highly inappropriate.
During the time that myself and the groomsmen and bridesmaids were walking down the aisle, it was agreed upon that the Elton John song "Tiny Dancer" was to be played, which it was not. After the wedding my wife has tried contacting the company that provided the services to see when we would receive our wedding video, and once, after at least a dozen or so calls had been made and not returned, they said we should be receiving a tracking number via email.
We have still yet to receive this information as well. They have only returned one call to our several, and frankly I would honestly never do business with them for any other event if this is how they handle all of their affairs. The call they did return, they left a voicemail that simply stated that they check their voicemail nightly and would return future phone calls within 24 hours lie they do all of their calls. I have done some research on the web and found several negative reviews towards this company.
In closing, I wish for nothing more than what the agreement was for in the first place: My wedding video. In addition, since this has taken nearly three months, and we still do not have our video, and they even had the audacity to charge us for a second DVD, I would like to receive 75% of the payment back.
The initial payment was well over $1,200. So I will accept a refund of no less than $900. Simply because we have extremely high phone bills from calling our family in Greece to give them updates on the current situation with our wedding video which we were supposed to send to them back in August." To be honest, I felt that this was a simple enough complaint that was going to be handled professionally, but so far it seems as though things are at a standstill...
I hired this DJ company for my destination wedding for 5/2/10, both for the wedding ceremony (on the beach so I needed music and a wireless mic) and the reception. I did everything they asked and paid $600 in advance. Then the DJ never showed up! Minutes before my wedding me, the bride, is frantically calling.
You can imagine how that felt. No one from this company answered or contacted me the next day even after a million calls, and I called them every single day for 10 days, sometimes calling 5 times a day, and each time if I actually got someone they told me I had to talk to some guy Ryan who apparently was never there and never returned any of my many messages. No sorry, no nothing.
I am now disputing the charges with my credit card company. I could not believe their disregard for what they did to me on my wedding. Sometimes mistakes happen, but ignoring me and avoiding me is unethical business practice and evidence they do not stand behind any part of the fake guarantee. I did considerable research on this company nationwide (after the fact unfortunately) and found that this company has an F rating with the BBB (the worst). In fact, according to the BBB, A Sensory Sound reported it was out of business, and has a sister company Solid Gold Sound, which has tons of complaints.
On top of that, I found that the guy that sold me the package (Jessie) goes on all of these websites and writes fake good testimonials, so how can you trust any testimonial? All of his fake comments were listed on his yahoo account I corresponded on him with, and that is how I tracked each of these locations. If they were that good they would not need to have their own employees write fake comments across cities nationwide.
By the way, the supposed good comments are all the same on each of these sites. It is not worth the attractive discounts to take even a slight chance with your wedding; pick someone local with a proven reputation and do your research! I have taken time to go to any site I can find on this company with my story so this does not happen to other couples on the biggest day of their lives. Do not make the same mistake I did!
MAYFIELD HEIGHTS, OHIO -- I am an active duty member in the military and A Solid Gold Sound has made unauthorized withdrawals from my account. I have called and spoken to them about it and get nowhere. When I ask to speak to a supervisor the Sales clerk says he is the supervisor, when I ask for a manager he says he is the manager. When I ask to speak to the owner he is never in.
They contacted me about having their DJ service perform at my wedding. I told them as I told every other DJ service, I wanted to see a DVD and meet with the DJ prior to booking anything. I also told the salesman (Jesse, who is extremely rude) that I do not have a definite date, the only thing I know is where I want to have the wedding.
I never received the video, about a month later my bank statement came in and there was a $200 charge on my account. When I called they kept telling me that I would need to speak with a sales manager. Guess who called me back and told me I was wrong. Jesse, he said that we wrote down notes. I am in Boston MA, he is somewhere in OH. Not really sure how we wrote down anything together several hundred miles apart.
I was then told to get a refund on a charge that was never authorized, I needed to fill out paperwork and they needed my signature, this struck me as extremely funny seeing as how they could charge the account without even verbal permission.
DO NOT USE THIS COMPANY, please spend the extra $500 or so on a DJ and make sure your wedding turns out the way you picture it. This company is not located locally and there is no way to ensure you will get what you want. And if they call you just hang up because they will start charging your card and make it a nightmare to get your money back. I have given up dealing with them and have contacted my bank to file a fraudulent charge report.
ATLANTA, GEORGIA -- This company degrades the entertainment service that a professional DJ provides. I was in a rough place and decided to take a gig with them for a very low rate (any Decent DJ should be in the $1200-$1500 range). We are professional people who you can count on to perform and entertain for you! I went and did all I know to do and that is provide my professionalism, enthusiasm and energy to create a memorable event for my client. Unfortunately this was not my client (yet) as I was there on behalf of this group, A Solid Gold Sound. I was told that I would be paid within 12-14 days from the event and we are now nearly 2 months after the fact and I have YET to be paid...
After researching the company I am finding that people are really unhappy with them as clients too. I believe that you do usually get what you pay for and that is why I deliver the best possible experience that I can for my clients. If you are thinking about using this service, DON'T! If you are looking for a DJ, I would recommend starting with a professional association like the American Disc Jockey Association- they will have a list of qualified members in your area. Never deal with a company that does not have local representation!!! Feel free to email me if you have questions, I will be happy to help you find a REAL DJ.
Well my nightmare started 46 days before my wedding date. I was contacted by a lady, whose husband was an ex employee of Solid Gold. She stated that Solid Gold had gone out of business and that her husband and herself had started a new company and would be handling my event. Their records showed that I had a balance of $375.00. When I told her that I was paid in full and that I had copies of the checks, she said that they had stolen my money.
They say that they are going to show up to my wedding but refuse to give me a contract because I'm not paying them anything and neither is Solid Gold. So for now I'm trusting them to show up and hoping to hear from them soon, I have 25 days to go. I am making other arrangements just in case.
I worked for the very bad company, A Solid Gold Sound/Sensory Sound. They owe me about $750 for video editing work I did for them. I have a few weddings that I never edited because they could not provide me with the bride/groom's information to contact them to get their address. I have first/last names only. I only have 3 weddings and would list the names on here if I could but I don't know if I can do that. Email me at ** and I will let you know what names I have. Unfortunately I cannot even tell you what state they are from as I have no idea. I can view the tapes and find out the names of the churches, but that would be about it.
Our wedding took place September 2, 2006.The DJ was very professional, as was the videographer. The only problem I had with the company was the fact that we had to wait over 7 months to receive our wedding video! I kept leaving messages with the company and never got a response. Finally, I threatened to contact a local news channel's investigative reporter if I did not receive the video.
Another month passed and I contacted the person from our local news channel. He must have contacted A Solid Gold Sound because a few days later our videos arrived in the mail. But there was never any apology or refund of money. I would not recommend this company for any special events.
I have read a lot of bad things about this company but I think that they did an excellent job on my wedding. I prepared for everything and the videographer and the DJ came when they were supposed to. The other reviews I was looking at seems like these people were waiting for a wedding planner and failed to plan themselves. I don't think those comments are fair to the company because it seems like they only strive to please their customers. I would definitely recommend them to someone else because they were affordable as well. They delivered everything they promised.
ELK GROVE VILLAGE -- Worst DJ service EVER! Everything they promise online is a sham. I was NEVER contacted by my assigned DJ weeks before as they promised. I had to call them 3 days in a row. When they finally did have a DJ call me back, he was a DJ from another company that they outsourced me to and he had NO IDEA what songs or dances I wanted. He had no lights or anything else that was "included" in my "special package". Now I'm trying to get my money back and wouldn't you know, they won't return my calls!!! Funny how they called me 3 times in a row months before the wedding when they wanted me to do an early payment in full. They require full payment 30 days before the event.
This is NOT GOOD!!! You will have to fight and fight, and probably take legal action, to get your money back when they back out on all that they promise. Do yourself a favor... Do not book A Solid Gold Sound. They ruined what was supposed to be a very happy time for me.