PORTLAND, OREGON -- Below is the BBB complaint that I submitted back on October 7th, to A Solid Gold Sound. It is now November 11th and the only response we have received was an e-mail to my wife, apologizing for the delay and offering us two additional DVDs to make up for it.
"This complaint, first, is a complaint being submitted by two individuals. The first being myself, the second being by my wife, Filanthi. We are submitting this complaint on 10/07/08 nearly three months after our wedding day. We contracted this company for the sole purpose of producing a video for our wedding, and to provide DJ services for the event, which was July 26th, of 2008 @ 6:00pm PST. My complaints follow, and I apologize that they are in a scattered order, but they are accurate nonetheless.
To date we have received no video. My wife was informed that we should receive it at least four to five weeks AFTER our wedding. That would have placed it no later than August 30th being the date we should have received our video. The date now, again, is October 7th, almost eleven weeks after our wedding. That's twice the time it should have taken to produce.
During our rehearsal, which was two days prior to our wedding, we received a call from the DJ. This lasted approx 30 min, and cut drastically into our rehearsal time, and he had advised us to bring a CD with our wedding song on it. During the time we had initially set our services with A Solid Gold Sound up we were told that they THEMSELVES would be the ones to locate the song we had requested.
They also failed to remind me or the wedding coordinator that I was to provide the disc for the ceremony, and so prior to our first dance I had to run and grab the CD to give to the DJ, and afterwards he was going to keep the case that I had the disc stored in, which was highly inappropriate.
During the time that myself and the groomsmen and bridesmaids were walking down the aisle, it was agreed upon that the Elton John song "Tiny Dancer" was to be played, which it was not. After the wedding my wife has tried contacting the company that provided the services to see when we would receive our wedding video, and once, after at least a dozen or so calls had been made and not returned, they said we should be receiving a tracking number via email.
We have still yet to receive this information as well. They have only returned one call to our several, and frankly I would honestly never do business with them for any other event if this is how they handle all of their affairs. The call they did return, they left a voicemail that simply stated that they check their voicemail nightly and would return future phone calls within 24 hours lie they do all of their calls. I have done some research on the web and found several negative reviews towards this company.
In closing, I wish for nothing more than what the agreement was for in the first place: My wedding video. In addition, since this has taken nearly three months, and we still do not have our video, and they even had the audacity to charge us for a second DVD, I would like to receive 75% of the payment back.
The initial payment was well over $1,200. So I will accept a refund of no less than $900. Simply because we have extremely high phone bills from calling our family in Greece to give them updates on the current situation with our wedding video which we were supposed to send to them back in August." To be honest, I felt that this was a simple enough complaint that was going to be handled professionally, but so far it seems as though things are at a standstill...
I hired this DJ company for my destination wedding for 5/2/10, both for the wedding ceremony (on the beach so I needed music and a wireless mic) and the reception. I did everything they asked and paid $600 in advance. Then the DJ never showed up! Minutes before my wedding me, the bride, is frantically calling.
You can imagine how that felt. No one from this company answered or contacted me the next day even after a million calls, and I called them every single day for 10 days, sometimes calling 5 times a day, and each time if I actually got someone they told me I had to talk to some guy Ryan who apparently was never there and never returned any of my many messages. No sorry, no nothing.
I am now disputing the charges with my credit card company. I could not believe their disregard for what they did to me on my wedding. Sometimes mistakes happen, but ignoring me and avoiding me is unethical business practice and evidence they do not stand behind any part of the fake guarantee. I did considerable research on this company nationwide (after the fact unfortunately) and found that this company has an F rating with the BBB (the worst). In fact, according to the BBB, A Sensory Sound reported it was out of business, and has a sister company Solid Gold Sound, which has tons of complaints.
On top of that, I found that the guy that sold me the package (Jessie) goes on all of these websites and writes fake good testimonials, so how can you trust any testimonial? All of his fake comments were listed on his yahoo account I corresponded on him with, and that is how I tracked each of these locations. If they were that good they would not need to have their own employees write fake comments across cities nationwide.
By the way, the supposed good comments are all the same on each of these sites. It is not worth the attractive discounts to take even a slight chance with your wedding; pick someone local with a proven reputation and do your research! I have taken time to go to any site I can find on this company with my story so this does not happen to other couples on the biggest day of their lives. Do not make the same mistake I did!
MAYFIELD HEIGHTS, OHIO -- I am an active duty member in the military and A Solid Gold Sound has made unauthorized withdrawals from my account. I have called and spoken to them about it and get nowhere. When I ask to speak to a supervisor the Sales clerk says he is the supervisor, when I ask for a manager he says he is the manager. When I ask to speak to the owner he is never in.
They contacted me about having their DJ service perform at my wedding. I told them as I told every other DJ service, I wanted to see a DVD and meet with the DJ prior to booking anything. I also told the salesman (Jesse, who is extremely rude) that I do not have a definite date, the only thing I know is where I want to have the wedding.
I never received the video, about a month later my bank statement came in and there was a $200 charge on my account. When I called they kept telling me that I would need to speak with a sales manager. Guess who called me back and told me I was wrong. Jesse, he said that we wrote down notes. I am in Boston MA, he is somewhere in OH. Not really sure how we wrote down anything together several hundred miles apart.
I was then told to get a refund on a charge that was never authorized, I needed to fill out paperwork and they needed my signature, this struck me as extremely funny seeing as how they could charge the account without even verbal permission.
DO NOT USE THIS COMPANY, please spend the extra $500 or so on a DJ and make sure your wedding turns out the way you picture it. This company is not located locally and there is no way to ensure you will get what you want. And if they call you just hang up because they will start charging your card and make it a nightmare to get your money back. I have given up dealing with them and have contacted my bank to file a fraudulent charge report.
ATLANTA, GEORGIA -- This company degrades the entertainment service that a professional DJ provides. I was in a rough place and decided to take a gig with them for a very low rate (any Decent DJ should be in the $1200-$1500 range). We are professional people who you can count on to perform and entertain for you! I went and did all I know to do and that is provide my professionalism, enthusiasm and energy to create a memorable event for my client. Unfortunately this was not my client (yet) as I was there on behalf of this group, A Solid Gold Sound. I was told that I would be paid within 12-14 days from the event and we are now nearly 2 months after the fact and I have YET to be paid...
After researching the company I am finding that people are really unhappy with them as clients too. I believe that you do usually get what you pay for and that is why I deliver the best possible experience that I can for my clients. If you are thinking about using this service, DON'T! If you are looking for a DJ, I would recommend starting with a professional association like the American Disc Jockey Association- they will have a list of qualified members in your area. Never deal with a company that does not have local representation!!! Feel free to email me if you have questions, I will be happy to help you find a REAL DJ.
Well my nightmare started 46 days before my wedding date. I was contacted by a lady, whose husband was an ex employee of Solid Gold. She stated that Solid Gold had gone out of business and that her husband and herself had started a new company and would be handling my event. Their records showed that I had a balance of $375.00. When I told her that I was paid in full and that I had copies of the checks, she said that they had stolen my money.
They say that they are going to show up to my wedding but refuse to give me a contract because I'm not paying them anything and neither is Solid Gold. So for now I'm trusting them to show up and hoping to hear from them soon, I have 25 days to go. I am making other arrangements just in case.
I worked for the very bad company, A Solid Gold Sound/Sensory Sound. They owe me about $750 for video editing work I did for them. I have a few weddings that I never edited because they could not provide me with the bride/groom's information to contact them to get their address. I have first/last names only. I only have 3 weddings and would list the names on here if I could but I don't know if I can do that. Email me at ** and I will let you know what names I have. Unfortunately I cannot even tell you what state they are from as I have no idea. I can view the tapes and find out the names of the churches, but that would be about it.
Our wedding took place September 2, 2006.The DJ was very professional, as was the videographer. The only problem I had with the company was the fact that we had to wait over 7 months to receive our wedding video! I kept leaving messages with the company and never got a response. Finally, I threatened to contact a local news channel's investigative reporter if I did not receive the video.
Another month passed and I contacted the person from our local news channel. He must have contacted A Solid Gold Sound because a few days later our videos arrived in the mail. But there was never any apology or refund of money. I would not recommend this company for any special events.
I have read a lot of bad things about this company but I think that they did an excellent job on my wedding. I prepared for everything and the videographer and the DJ came when they were supposed to. The other reviews I was looking at seems like these people were waiting for a wedding planner and failed to plan themselves. I don't think those comments are fair to the company because it seems like they only strive to please their customers. I would definitely recommend them to someone else because they were affordable as well. They delivered everything they promised.
ELK GROVE VILLAGE -- Worst DJ service EVER! Everything they promise online is a sham. I was NEVER contacted by my assigned DJ weeks before as they promised. I had to call them 3 days in a row. When they finally did have a DJ call me back, he was a DJ from another company that they outsourced me to and he had NO IDEA what songs or dances I wanted. He had no lights or anything else that was "included" in my "special package". Now I'm trying to get my money back and wouldn't you know, they won't return my calls!!! Funny how they called me 3 times in a row months before the wedding when they wanted me to do an early payment in full. They require full payment 30 days before the event.
This is NOT GOOD!!! You will have to fight and fight, and probably take legal action, to get your money back when they back out on all that they promise. Do yourself a favor... Do not book A Solid Gold Sound. They ruined what was supposed to be a very happy time for me.
My reasons for posting are that the services that were agreed upon were not delivered on the date of my wedding, on May 12th by my dj company A Solid Gold Sound. The dj did not show up with any of the music that we had agreed upon beforehand. My attempts to resolve this problem led to my great distress and my dissatisfaction with A Solid Gold Sound. Others' dissatisfaction with A Solid Gold sound can be found on the website (a news story by ABC) and another one by Inside Edition.
The company was unresponsive to the multiple phone calls and e-mails that I sent before and after the date of my event. I believe that an overall atmosphere of disorganization and a lack of customer service led to the problems that I experienced. In my contract it says that the Operations Manager will contact me three weeks before my event to give me the name of my DJ and confirm that all details were in order. No one contacted me and at that time I took a proactive approach and called A Solid Gold Sound several times leading up to the wedding. I was told that all details were in order and that my songbook had been received.
Five days (Monday) before my wedding my DJ had still not called me so I called the main office repeatedly for two days. I was told on Tuesday that my DJ's name was Michael and he would be contacting me within 24 hours. Michael did not contact me so three days before my wedding they reassigned me another DJ. This was extremely stressful. The new DJ, Jeff, did not contact me until 10:30pm Wednesday night. At this point I found that my new DJ did not have my songbook, which carried all the information regarding choices for music as well as the order of events.
In the two days remaining until my wedding Jeff insisted it was my responsibility to obtain all the information and give it to him by 5:00pm Thursday evening. I informed him that I could not gather the information and the songbook would have to be found. I called A Solid Gold Sound myself to help find the missing book but was informed that only one man, Jim, could help me. Jim did not return any messages that I had left for him throughout the week. I was put on hold on Thursday (two days before my wedding) for 20 minutes waiting to talk to him after I had been transferred to his phone line.
Worrying I had been forgotten I called back and found that Jim had left for the day and no one could help me that day. The way I had been treated by A Solid Gold Sound got to me and I started crying on the phone. It was only at that point that I was transferred to a woman, Carrie, who told me the songbook was found and that my DJ would have everything for the wedding. She guaranteed there would be no further problems.
On Saturday May 12th, the day of my wedding, the DJ was not prepared. My bridal party stood in the hallway for 20 minutes waiting for him to announce us until we realized he didn't know he was supposed to announce us and we had to write our names down on a napkin and my photographer had to give it to him. The DJ did not bring any other style of music other than Motown. I am not sure what Motown is but the DJ was not able to accommodate any requests by the crowd for certain songs. He did not bring the music for my new husband and my First Dance, nor the music for the Father-Daughter Dance.
My husband and I spent days picking music for our reception and none of those songs were brought. I had to go to my car to get a CD for the First Dance. The correct song was on the CD and the DJ promised to listen to the CD first (to himself, quietly) before calling us up and playing it. We were called up and a song started playing. It was not the right one and the DJ kept asking me if it was the right one and he restarted it twice. This left us feeling and looking very foolish in front of all our guests who were watching. As the song played it was not the right one, in fact the chorus was "I don't know you but I want you sooo bad."
This was very embarrassing and many of my guests asked me if that was really the song that I had picked out. Overall, the DJ did not play any music that was picked out and agreed upon beforehand. The DJ brought a friend to the reception. The agreed upon dress was formal tux and the DJ's friend showed up in a Hawaiian shirt. This was inappropriate for my formal night wedding. Since the DJ didn't know the order of events he made announcements without asking. Since he was wrong every time, one of my bridesmaids, my mother, or myself had to tell him "no" or mouth instructions to him from our table.
I was promised three bonus items in my that I did not receive. After I got back from my honeymoon I immediately tried to get in touch with A Solid Gold Sound. Again I was told only one person, JD, could help me. I left voicemail, messages for him with his staff, and e-mail. I tried for a week before I threatened legal action and JD e-mailed me and asked me to send him a list of the problems. I asked for a refund. I waited three weeks after I sent the e-mail and I heard nothing from them.
At this point I determined it was time to go forward with my bank's Credit Card Dispute since I was repeatedly being ignored by A Solid Gold Sound. I called A Solid Gold Sound to get a little information for my bank and it must have scared them because they offered me a partial refund with a promise for more after they had more time to discuss. They said they had sent me a 50% refund and I could expect to receive it in the mail in a few days as well as their follow-up phone call. I didn't receive any part of the refund and their promise of resolution was false. They passed their own deadline of my account resolution.
I called one last time three weeks later to get some more information for my bank and reached the company president John Kruer. He called me a liar on the phone and said that I was the irresponsible person and the source of all my problems at the wedding. He repeatedly talked to me in an aggressive and rude manner. I did receive a 70% refund after all this, but it wasn't worth it. I can only hope that no other bride will have to go through what I have on their special day.
UPDATE. After this posting was posted I received another phone call from John Kruer, the president of A Solid Gold Sound. When I answered the phone he said "Katie, I would like to send you some money." He repeated this several times and I reminded him that he had already sent me some money and I did not want to talk to him because he had been so mean to me. Mr. Kruer stated that he realized he had failed me and many other brides for a short period of time in which he had hired an unprofessional employee, who was the source of all the problems that occurred. He said that he was calling to apologize to all the brides who had been affected by this employee.
Mr. Kruer stated that this employee apparently had father issues growing up as a child that had translated into authority issues today. This employee single-handedly was sabotaging all the weddings to get back at his boss, Mr. Kruer! I asked Mr. Kruer how that explained his meanness to me in previous phone calls, he said stress. I asked about his false and altered marketing that was included in my contract packet and he admitted that he has falsified marketing materials to cast his company in a better light, but only because it would take too long to truly show the great satisfaction of his customers.
Mr. Kruer went on to say that he is a good Christian man who volunteers multiple hours a week at a children's hospital and his church and that I should feel bad for him that his business has been attacked by this one sabotaging employee. He went on to say that he has never sued anybody in his life and was a man of integrity when others tried to sue him. He reminded me that A Solid Gold Sound has thousands and thousands of satisfied customers and it would take 20 years for all of them to March by the front door of his office (where did he get that statistic?).
But he did want to apologize in the form of a written letter and give me the rest of my money back, which I agreed to. Just as I am about to hang up the phone on that note Mr. Kruer tells me that he has seen this posting on my3cents.com. He tells me that I need to be careful because another company with a similar name to his is very mad about my postings and they are considering suing me! (How did he find this out?) Mr. Kruer says that these postings are not hurting his company but this smaller one that is ready to go through with legal action against me. Mr. Kruer says he has my best interest at heart and is just watching out for a young girl.
He also warns me that owners of consumer report websites like this one are run by convicted felons with the intent of extorting the companies that receive the bad reviews for money. He told me that my posting could land me in jail or fined an exorbitant amount of money. At this point I asked Mr. Kruer are you implying that if I don't remove this posting on my3cents.com you will not send the remainder of the refund check that you just promised. He replied that his previous promise was not reliant on my removing the post but that it would be in my best interest. At this point I decided to end the call.
Needless to say I never received that check or any confirmation that it had been sent. I did receive a long line of threatening e-mails a couple of months later from him which I have posted in their entirety below. In it he threatens to sue me for slander but states that he is only concerned with my best interest. I've contacted the Cincinnati BBB and they have all this information on file and are trying to put together a case against A Solid Gold Sound. If you have similar experiences please contact them as well.