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Expiration Date
Posted by Mdc22 on 01/25/2011
I recently bought a Sony BluRay movie with included Digital Copy and learned a lesson the hard way. I was attempting to install my digital copy and the product key would not work. So I emailed Sony told them what the problem was and could they give me a valid product key, this was their response:

"Thank you for your email. We appreciate your interest in Sony Pictures Home Entertainment (SPHE) products.

Bonus Digital Copies are available for one year after the movie has been released to stores. Unfortunately, this title was released over a year ago and the digital copy is no longer available

On the back of the cover, the system requirements are listed for the download. There is a sentence that includes when the digital copy must be redeemed by.

We apologize for the inconvenience."

Not happy with this news I responded with this:

Dear Jeremy, while I appreciate the fact that you, as a Sony representative responded to my email, I was not exactly thrilled with your response.

If Sony is going to put the requirements on the back cover they should put it in LARGER PRINT, ESPECIALLY AN EXPIRATION DATE. Some customers, like me, are actually buying this because of the included digital copy. A sticker with an expiration date right under the words DIGITAL COPY which is what it says on the FRONT cover would work better, but then I'm guessing customers might see that and not purchase it in the first place.

In other words Jeremy, I did not get the memo that said "Read the tiny print on the back cover first or you might not get what the FRONT cover says you are paying for."

It is also hard to believe that Sony has no way of giving unwary customers a code to download their digital copy after mistakenly purchasing a Sony movie with an expired code. So, if that is how Sony is going to take care of their customers, I guess then I am free not to buy Sony's products. It's no skin off your nose anyway.

I will however start telling people about Sony's digital copy policy so they don't make the same mistake I did. That is the awesome thing about the Internet, you can reach so many people. That should help cut down on emails like mine in the future.

So now you know, read the minuscule print on the back cover of any Sony movie or the digital copy you think you are getting may end up as another coaster for your coffee table.
     
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Posted by Ytropious on 2011-01-25:
Interesting. Hubs bought Back to the Future trilogy on Bluray and it came with a digital download. I'll have to see when it expires, if it does. I don't think you should be upset at Sony though. Fine print is everywhere and yes, you should read it, no matter where it is.
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Sony Warranty Is Worthless
Posted by Sonyiscrap on 11/15/2010
N December of 2009 I purchased a Sony Vaio Laptop for my daughter to use in college. Cost of laptop was $697.11, wasn't a cheap one. On September 23, 2010 (9 months later) the hard drive crashed. The computer has a 12 months parts and labor warranty. The problem with the hard drive was determined by a reputable computer company in Starkville, Ms where my daughter attends the university. I contacted Sony on that date and advised them of the problem. I was told that they would ship out a replacement hard drive within 2 to 3 days and I should receive it within 10 to 14 days. I asked if I could pay for expedited shipping since may daughter had a lot of research and other documents for school on the old hard drive that she needed badly and the technician installing the new drive was going to try to salvage the data. The answer was no they could not ship the part in any other manner.

On 10/06/10, when the hard drive had not been received from Sony, I called them again. I was advised that they had conducted some sort of software upgrade on their own business system and that the hard drive had not yet been shipped. Again I was told it would be shipped in 2-3 days with a delivery time of 10-14 days. I went up the ladder through three supervisors before I finally received a commitment of a delivery time of 5 to 7 days.

On 10-12-10, when the hard drive had still not been received I called Sony back a third time to get a tracking number on the part. I was told eventually told some 25 minutes into the call (most of which was on hold) that technical support could not provide the tracking number they would have to transfer me. Finally 33.21 minutes into the call an employee answered the phone and advised me that the hard drive had still not been shipped. I admit I went ballistic. It should also be noted that Sony had not contacted me back either time to advise the hard drive would not be shipped... just left us hanging. So now almost 1 month later and further into the semester my daughter still cannot use her computer because Sony cannot complete a simply task of shipping a hard drive that is covered under warranty.

I will never purchase another Sony product of any kind because of the customer service experience. Any company can have a defective part or product. What separates the good companies from the bad is what they about it. Sony Customer Service is without a doubt the worst I've ever had the misfortune to deal with. As of 11/15/2010, I still have not received a replacement hard drive from Sony nor have they even bothered to make contact with me. These people DO NOT CARE they just simply ignore customer warranty needs.
     
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Posted by sonyiscrap on 2010-11-15:
To update everyone as of 11/15/2010, I have still not received a replacement hard drive from Sony and they haven't even bothered to contact me back at any time throughout this whole process.
Posted by gush on 2010-11-15:
If they won't help you and your under warranty I would be heading to small claims court.
Posted by sonyiscrap on 2010-11-19:
Don't take my word on the lousy customer service and warranty of Sony Please don't make the same mistake I make go to the the website link below before you buy and as see what scores of other people say about Sony. They are all essentially saying the same thing. Lousy customer service and does not honor their warranty.
Posted by sonyiscrap on 2010-11-19:
Please don't anyone ignore this complaint. I don't expect you to take just my word for it. Please before you buy anything that's SONY go to the website link below and see what scores of other people are saying. It's essentially the same from one person to the next lousy customer service or didn't honor the warranty.
http://www.consumeraffairs.com/computers/sony.htm
Posted by PepperElf on 2010-11-19:
i never trust other companies to back up my data for me.
i'm more for replacing the hdd myself and just using the old drive as an external.

then again the "i void warranties" tshirt isn't a bad idea for me when it comes to computers.

also... it won't help you right now but... for future school/report work you may want to consider getting an external to back the data up.
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Terrible
Posted by Shawn.drake on 01/31/2014
??, INDIANA -- I sent the below response to John [removed] on Wednesday and never got a response. The agents assured me once again that the disc would be at my house yesterday and “a shocker” it was not there. Can you please help me? At this point I just want you to send me 3 Blue ray players that will run my Netflix and send a return box and I will send the 3 I got back to you.

Just so you know I am copying as many people as I have to until I get assistance and something done.





John,


I have tried to find someone to talk to regarding my experience with Sony. Here is my story:

I purchased 3 Sony BDP-2100 Blue Ray players at Walmart at Christmas for my children. When I hooked the 3 blue rays up I could not get Netflix to work on them, so I called your customer support and they were very polite and helpful. They told me that the blue ray player needed an update and that they would have to send me a disc to do the update. (We did not have a computer that would download the update) They told me it would be 7-10 days. I waited and then had to call back because they didn’t arrive. The next agent said they would resend it and it would be 7-10 days. Again it never came, so I called back in. I was then told it would be here by yesterday (1-28-2014) for sure. Well it never arrived so I called back again today. I asked to speak to a manager because at this point I am requesting to send the 3 blue rays back to Sony and they can send me 3 blue rays that work. Agent - JR told me that I could not speak to anyone, but eventually agreed to file a complaint. Which I have no idea if that was done.

I have been calm and pleasant through this whole experience until today. Can I please get something done? The reference numbers I have been getting is 301612111 and E59333094.


Other notes:
- Walmart will not take the items back because it is an electronic and past their return policy time because I have been waiting for Sony to follow through.
- The agents have been very nice and polite like I have been with them because I know it is not their fault. I just can’t get anything done and as a consumer I can’t use the product I purchased. Just frustrated!

Please help!!!!!!!!!!!!!!!!!!

Thanks!
     
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Posted by Obsfucation on 2014-02-04:
I have two Sony BluRay players. They get firmware updates directly from the Internet, not a disc.

Try connecting a data cable to your player, then go to Network in the settings menu, and select firmware update. The rest happens automatically.
Posted by GenuineNerd on 2014-02-08:
Netflix is a streaming service that required a wired (or Wi-FI, if the Blu-Ray players are so equipped) for it to work. if you rent DVD's or Blu-Ray discs from Netflix, they should work, but streaming requires an internet connection, same with updates to the Blu-Ray players. I have a Sony Blu-Ray player as well, that updates via Wi-Fi. You will need a computer, a router, and high-speed Internet in order to download updates, as well as to stream any media.
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Why Is It Almost Impossible to Buy a Ps4 ?
Posted by Thedarkneeznn on 12/12/2013
UNKNOWN, OHIO -- I cannot believe the business model you have chosen to sell your ps4. I have been trying for two months here in Ohio to find one to purchase but because you have chosen to ration them out in a ridiculous drip drip drip fashion, I, a 63 year old grandfather cannot get one for my grandson. This practice of, get one if you can is beyond idiotic. Older Americans, such as myself, aren't going to camp out for days, ruin our Holidays, to fight off teenagers for a product that is rationed out .Are your ad and distribution people all teenagers?Who came up with this promotional abortion?
     
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Posted by FoDaddy19 on 2013-12-13:
They have sold over 2 million of them in a little over 5 weeks. I'm sure Sony would like to produce more if they could. The PS4 is being sold worldwide, and it just so happens that right now demand is outpacing supply. Prehaps you should've pre-ordered one several months ago before the unit went on sale.
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Worst Customer Service Ever
Posted by Trisaratops2001 on 07/08/2013
FORT MYERS, FLORIDA -- Worst customer service of any company I have ever dealt with. I am about to send my camera back for the 3rd time! The first time they didn't even work on both issues I told them about. They continue to not listen. About a month after responding to me once, they sent the same exact response to me again! At the beginning they didn't even respond to me at all. They refuse to give me a refund and (until today) have not even acknowledged the fact that I have asked for a refund about 4 times now.

They completely ignore customers requests and refuse to compromise on issues. The time Sony and I have spent on this lemon of a product has far outweighed the cost of the item.
     
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Redeem Codes
Posted by Williams.jeron05 on 05/26/2013
I got this message from my friend and it included a redeem code which is not working.
     
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Sony Bravia Is Expensive Junk.
Posted by Laura1461 on 05/01/2013
I purchased a Sony paying more for a TV than necessary. Don't make the same mistake. I have other flat screen TVs that are better quality and cost about half as much as the Sony. Don't purchase a TV based on the name. There are others that are less expensive and have much better quality and customer service.

I would never buy a Sony product again!!!
     
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Posted by FoDaddy19 on 2013-05-01:
Some more information would be helpful. What was/is wrong with the TV? What actions have been taken or not taken to resolve the problem, and what was the resolution of those actions taken?

I've heard that Sony TV's are no great shakes anymore, and that the only really good ones are the XBR line.
Posted by Bill on 2013-05-01:
I have a 42" Sony Bravia and it's been fine. It will be four years old this month.

It would be nice to know what the beef is.
Posted by ok4now on 2013-05-02:
Sony used to be the gold standard in TV's, expensive but better than anything else on the market. With fierce competition they have been dethroned by Samsung and Panasonic. After much research I purchased a 55 in Samsung LED 3D TV. The picture quality is jaw dropping, especially with FIOS fiber optic. It's as good or better than Sony for less money. This is my 3rd Samsung TV (plus 2 computer monitors) and I've never had any problems.
Posted by jal60 on 2013-07-31:
I purchased the Sony Bravia Z-Series KDL-40Z4100/B in January 2009 (through Amazon.com). It worked well until January of this year (2013). It then started having intermittent color issues (gray/pastel shades instead of correct colors). Now it is permanantly locked in this distorted (negative?) color mode. I have read other complaints online about this exact issue. Apparently there is a problem with the Timing Control board. A $1,000 TV should last more than 4 years. I WILL NEVER again buy a Sony TV!
Posted by tvguy on 2013-08-25:
I have 29 years experience in the tv repair industry. Sony used to be the best hands down. Around the begining of 2011, Sony no longer manufactures there tv products. They are made by Foxconn.
Sony relies on there past reputation alone and there product is now junk. Customer Service is even worse. All they want is your money and will insult you when you have a problem.
DONT WASTE YOUR MONEY.
There are far better and cheaper products out there. LG, Sharp and Samsung are my top 3 picks based on service history and customer service.
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Unable to Deliver
Posted by Gradpt1 on 03/23/2013
On Thursday March 21 I decided to order a product from Sony. This product was the Walkman 262 series. My other MP3 player had broken and I looked for something that I could purchase in a pinch for my workouts. I placed the order on the 21st and purchased the extra expedited delivery. The description of the expedited delivery is..."Delivery WITHIN 1 business day following shipment". They didn't process this order until the following day. The 22nd. then shipped via FedEx. Only problem is FEDEX doesn't deliver on the weekends. But UPS does!!!!!!! The product will not be delivered until the 25th which is a Monday! UMMMMM, I believe this is 2 BUSINESS DAYS!!!!! I paid for the extra, and Sony REFUSES to own up to it and REFUSES to refund my expedited shipping costs. I am a business owner.

If I don't deliver a product on time, the customer is ALWAYS right and I admit to my fault, and meet the consumer half way. Sony DID NOT! I will Never buy another product from them.
     
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Posted by Anonymous on 2013-03-23:
Saturday is not a business day, regardless if UPS delivers on Saturday. UPS only delivers on Saturday if your willing pay a hefty price, and the reason is because IT IS NOT A BUSINESS DAY. Monday-Friday are business days. You ordered on Thursday, the order was processed on Friday and will be delivered on Monday which is the next business day. So your wrong. It is not 2 business days.
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Worst Return Experience Ever!
Posted by Malpopies on 03/16/2013
LAREDO, PENNSYLVANIA -- Bought an action cam from Sony, I mean its Sony, what can be wrong with this multi-billion dollar industry right.. So, I decuded to return it for a refund. Sent it to Sony Consumer Direct Return Center in Laredo, TX and it got there on March 4th, 2013. 10 businees days later I called to ask about my refund because Sony says it takes 7-10 business days after delivery.

I called 16 times and every time I called, I spoke to a Philipino person with zero skills of help to my issue. Finally after 16 calls, I spoke to another Philipino and he finally told me that those a**holes in Laredo, TX, just acknowledged my item Today, on March 16, 2013!!

I will NEVER buy directly from Sony ever again, I'd rather go to Amazon and deal with them than those useless Philipino people in the Philipines!

So lets see if on Monday I will get my money back or will I have to file a dispute with Chase.
     
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Posted by trmn8r on 2013-03-16:
They have your return - I'd calm down and wait a few more days. Filing a dispute with Chase makes little sense at this point, because Sony acknowledged they received the item which means the return is progressing.

You're probably right - returning something to Amazon might be easier and faster than to a manufacturer like Sony.

ps There is no such thing as a "Philipino".
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Damaged Sony 300 CD Changer
Posted by Charliekath on 09/28/2012
I purchased a brand new Sony cd changer in the box for my son which was in Iraq. When he arrived home we gave it to him. It would not play and I contacted Sony and they gave a hard-luck story telling me they could not do anything because the 1 year warranty had expired.

I further told Sony our son just arrived home from Iraq and it was just taken from the box and will not operate at all. They could of cared less.

Do not purchase Sony products, for they are junk and are not reliable. We thought we purchased the best for the money we spent for this new unit.
     
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Posted by DebtorBasher on 2012-09-28:
First, I want to thank your Son for his service to us!


I can understand your side of this...however, Sony can only go by the purchase date and not the date the product was actually given.

The best thing to do in this kind of situation, is to open it and test it out to see if it works when you buy it, if you're not able to give it as a gift right away. I know, you may not want to give a gift that was opened, but being it was for your son, I'm sure he would have understood if you explained you tested it out to make sure it worked.

Posted by THOMAS AULT on 2012-09-28:
BUYING A NAMED BRAND ITEM, WHO IS GOING TO TAKE IT FROM BOX TO CHECK IT OUT.NEVER HEARD OF SUCH A REMARK!YOU ARE PURCHASHING A SUPPOSELY TRUSTED
BRAND!
Posted by trmn8r on 2012-09-28:
I'm sorry, but Sony did what I would expect them to do. This is why it isn't a good idea to buy things and leave them unused. Sure, they should work, but things happen.

I have a garage door opener that I bought 4 years ago, and it is... sitting in the box and I operate the door by hand. I'm going to put it up one day and pray that it works, but if it doesn't I'm going to be out of luck.

Thanks to your son for serving our country. We as a country don't pay enough attention to our service people.
Posted by DebtorBasher on 2012-09-28:
Well, Mr. Thomas Ault...I said if you purchase the item, but you're not going to give it or use it right away...it makes sense to test it out to make sure it works. It doesn't matter if it's a 'supposely trusted' named brand or not...and this complaint is proof of that.

Now, stop yelling and ...yes, I accept your apology...have a nice day.
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