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Posted by Shawn.drake on 01/31/2014
??, INDIANA -- I sent the below response to John [removed] on Wednesday and never got a response. The agents assured me once again that the disc would be at my house yesterday and “a shocker” it was not there. Can you please help me? At this point I just want you to send me 3 Blue ray players that will run my Netflix and send a return box and I will send the 3 I got back to you.

Just so you know I am copying as many people as I have to until I get assistance and something done.


I have tried to find someone to talk to regarding my experience with Sony. Here is my story:

I purchased 3 Sony BDP-2100 Blue Ray players at Walmart at Christmas for my children. When I hooked the 3 blue rays up I could not get Netflix to work on them, so I called your customer support and they were very polite and helpful. They told me that the blue ray player needed an update and that they would have to send me a disc to do the update. (We did not have a computer that would download the update) They told me it would be 7-10 days. I waited and then had to call back because they didn’t arrive. The next agent said they would resend it and it would be 7-10 days. Again it never came, so I called back in. I was then told it would be here by yesterday (1-28-2014) for sure. Well it never arrived so I called back again today. I asked to speak to a manager because at this point I am requesting to send the 3 blue rays back to Sony and they can send me 3 blue rays that work. Agent - JR told me that I could not speak to anyone, but eventually agreed to file a complaint. Which I have no idea if that was done.

I have been calm and pleasant through this whole experience until today. Can I please get something done? The reference numbers I have been getting is 301612111 and E59333094.

Other notes:
- Walmart will not take the items back because it is an electronic and past their return policy time because I have been waiting for Sony to follow through.
- The agents have been very nice and polite like I have been with them because I know it is not their fault. I just can’t get anything done and as a consumer I can’t use the product I purchased. Just frustrated!

Please help!!!!!!!!!!!!!!!!!!


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Posted by Obsfucation on 2014-02-04:
I have two Sony BluRay players. They get firmware updates directly from the Internet, not a disc.

Try connecting a data cable to your player, then go to Network in the settings menu, and select firmware update. The rest happens automatically.
Posted by GenuineNerd on 2014-02-08:
Netflix is a streaming service that required a wired (or Wi-FI, if the Blu-Ray players are so equipped) for it to work. if you rent DVD's or Blu-Ray discs from Netflix, they should work, but streaming requires an internet connection, same with updates to the Blu-Ray players. I have a Sony Blu-Ray player as well, that updates via Wi-Fi. You will need a computer, a router, and high-speed Internet in order to download updates, as well as to stream any media.
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Why Is It Almost Impossible to Buy a Ps4 ?
Posted by Thedarkneeznn on 12/12/2013
UNKNOWN, OHIO -- I cannot believe the business model you have chosen to sell your ps4. I have been trying for two months here in Ohio to find one to purchase but because you have chosen to ration them out in a ridiculous drip drip drip fashion, I, a 63 year old grandfather cannot get one for my grandson. This practice of, get one if you can is beyond idiotic. Older Americans, such as myself, aren't going to camp out for days, ruin our Holidays, to fight off teenagers for a product that is rationed out .Are your ad and distribution people all teenagers?Who came up with this promotional abortion?
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Posted by FoDaddy19 on 2013-12-13:
They have sold over 2 million of them in a little over 5 weeks. I'm sure Sony would like to produce more if they could. The PS4 is being sold worldwide, and it just so happens that right now demand is outpacing supply. Prehaps you should've pre-ordered one several months ago before the unit went on sale.
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Worst Customer Service Ever
Posted by Trisaratops2001 on 07/08/2013
FORT MYERS, FLORIDA -- Worst customer service of any company I have ever dealt with. I am about to send my camera back for the 3rd time! The first time they didn't even work on both issues I told them about. They continue to not listen. About a month after responding to me once, they sent the same exact response to me again! At the beginning they didn't even respond to me at all. They refuse to give me a refund and (until today) have not even acknowledged the fact that I have asked for a refund about 4 times now.

They completely ignore customers requests and refuse to compromise on issues. The time Sony and I have spent on this lemon of a product has far outweighed the cost of the item.
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Redeem Codes
Posted by Williams.jeron05 on 05/26/2013
I got this message from my friend and it included a redeem code which is not working.

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Sony Bravia Is Expensive Junk.
Posted by Laura1461 on 05/01/2013
I purchased a Sony paying more for a TV than necessary. Don't make the same mistake. I have other flat screen TVs that are better quality and cost about half as much as the Sony. Don't purchase a TV based on the name. There are others that are less expensive and have much better quality and customer service.

I would never buy a Sony product again!!!
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Posted by FoDaddy19 on 2013-05-01:
Some more information would be helpful. What was/is wrong with the TV? What actions have been taken or not taken to resolve the problem, and what was the resolution of those actions taken?

I've heard that Sony TV's are no great shakes anymore, and that the only really good ones are the XBR line.
Posted by Bill on 2013-05-01:
I have a 42" Sony Bravia and it's been fine. It will be four years old this month.

It would be nice to know what the beef is.
Posted by ok4now on 2013-05-02:
Sony used to be the gold standard in TV's, expensive but better than anything else on the market. With fierce competition they have been dethroned by Samsung and Panasonic. After much research I purchased a 55 in Samsung LED 3D TV. The picture quality is jaw dropping, especially with FIOS fiber optic. It's as good or better than Sony for less money. This is my 3rd Samsung TV (plus 2 computer monitors) and I've never had any problems.
Posted by jal60 on 2013-07-31:
I purchased the Sony Bravia Z-Series KDL-40Z4100/B in January 2009 (through Amazon.com). It worked well until January of this year (2013). It then started having intermittent color issues (gray/pastel shades instead of correct colors). Now it is permanantly locked in this distorted (negative?) color mode. I have read other complaints online about this exact issue. Apparently there is a problem with the Timing Control board. A $1,000 TV should last more than 4 years. I WILL NEVER again buy a Sony TV!
Posted by tvguy on 2013-08-25:
I have 29 years experience in the tv repair industry. Sony used to be the best hands down. Around the begining of 2011, Sony no longer manufactures there tv products. They are made by Foxconn.
Sony relies on there past reputation alone and there product is now junk. Customer Service is even worse. All they want is your money and will insult you when you have a problem.
There are far better and cheaper products out there. LG, Sharp and Samsung are my top 3 picks based on service history and customer service.
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Unable to Deliver
Posted by Gradpt1 on 03/23/2013
On Thursday March 21 I decided to order a product from Sony. This product was the Walkman 262 series. My other MP3 player had broken and I looked for something that I could purchase in a pinch for my workouts. I placed the order on the 21st and purchased the extra expedited delivery. The description of the expedited delivery is..."Delivery WITHIN 1 business day following shipment". They didn't process this order until the following day. The 22nd. then shipped via FedEx. Only problem is FEDEX doesn't deliver on the weekends. But UPS does!!!!!!! The product will not be delivered until the 25th which is a Monday! UMMMMM, I believe this is 2 BUSINESS DAYS!!!!! I paid for the extra, and Sony REFUSES to own up to it and REFUSES to refund my expedited shipping costs. I am a business owner.

If I don't deliver a product on time, the customer is ALWAYS right and I admit to my fault, and meet the consumer half way. Sony DID NOT! I will Never buy another product from them.
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Posted by Anonymous on 2013-03-23:
Saturday is not a business day, regardless if UPS delivers on Saturday. UPS only delivers on Saturday if your willing pay a hefty price, and the reason is because IT IS NOT A BUSINESS DAY. Monday-Friday are business days. You ordered on Thursday, the order was processed on Friday and will be delivered on Monday which is the next business day. So your wrong. It is not 2 business days.
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Worst Return Experience Ever!
Posted by Malpopies on 03/16/2013
LAREDO, PENNSYLVANIA -- Bought an action cam from Sony, I mean its Sony, what can be wrong with this multi-billion dollar industry right.. So, I decuded to return it for a refund. Sent it to Sony Consumer Direct Return Center in Laredo, TX and it got there on March 4th, 2013. 10 businees days later I called to ask about my refund because Sony says it takes 7-10 business days after delivery.

I called 16 times and every time I called, I spoke to a Philipino person with zero skills of help to my issue. Finally after 16 calls, I spoke to another Philipino and he finally told me that those a**holes in Laredo, TX, just acknowledged my item Today, on March 16, 2013!!

I will NEVER buy directly from Sony ever again, I'd rather go to Amazon and deal with them than those useless Philipino people in the Philipines!

So lets see if on Monday I will get my money back or will I have to file a dispute with Chase.
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Posted by trmn8r on 2013-03-16:
They have your return - I'd calm down and wait a few more days. Filing a dispute with Chase makes little sense at this point, because Sony acknowledged they received the item which means the return is progressing.

You're probably right - returning something to Amazon might be easier and faster than to a manufacturer like Sony.

ps There is no such thing as a "Philipino".
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Damaged Sony 300 CD Changer
Posted by Charliekath on 09/28/2012
I purchased a brand new Sony cd changer in the box for my son which was in Iraq. When he arrived home we gave it to him. It would not play and I contacted Sony and they gave a hard-luck story telling me they could not do anything because the 1 year warranty had expired.

I further told Sony our son just arrived home from Iraq and it was just taken from the box and will not operate at all. They could of cared less.

Do not purchase Sony products, for they are junk and are not reliable. We thought we purchased the best for the money we spent for this new unit.

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Posted by DebtorBasher on 2012-09-28:
First, I want to thank your Son for his service to us!

I can understand your side of this...however, Sony can only go by the purchase date and not the date the product was actually given.

The best thing to do in this kind of situation, is to open it and test it out to see if it works when you buy it, if you're not able to give it as a gift right away. I know, you may not want to give a gift that was opened, but being it was for your son, I'm sure he would have understood if you explained you tested it out to make sure it worked.

Posted by THOMAS AULT on 2012-09-28:
Posted by trmn8r on 2012-09-28:
I'm sorry, but Sony did what I would expect them to do. This is why it isn't a good idea to buy things and leave them unused. Sure, they should work, but things happen.

I have a garage door opener that I bought 4 years ago, and it is... sitting in the box and I operate the door by hand. I'm going to put it up one day and pray that it works, but if it doesn't I'm going to be out of luck.

Thanks to your son for serving our country. We as a country don't pay enough attention to our service people.
Posted by DebtorBasher on 2012-09-28:
Well, Mr. Thomas Ault...I said if you purchase the item, but you're not going to give it or use it right away...it makes sense to test it out to make sure it works. It doesn't matter if it's a 'supposely trusted' named brand or not...and this complaint is proof of that.

Now, stop yelling and ...yes, I accept your apology...have a nice day.
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Posted by Ziauddinbhayani on 09/06/2012
I bought a Sony Laptop #VGN-FE770G about 5 to 6 years back. Laptop is moving very slowly so please solve my problem.
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Posted by FoDaddy19 on 2012-09-07:
It's a 5 or 6 year old laptop with a 1.8 Ghz CD2 CPU, 1 GB of RAM (128 MB of which is going to the IGP) and 120GB HDD. It's just an old computer, I'm afraid. You can add another gigabyte of RAM. Which will help if you're running Vista or Win7. Also make sure you don't have any viruses or malware. You can also reduce the number of programs that start running upon booting the machine up.

I don't think Sony is going to be of any help. As the computer is obviously out of warranty. You may to see about bringing the computer to an independent computer repair shop. But 5 or 6 years a good run for a laptop overall.
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Very Very Poor Customer Service
Posted by Ppartridge on 06/22/2012
MINNESOTA -- I bought this phone online. It worked fine for 3 months and then it started having problems. I've emailed the Vendor many times on information regarding the International Warranty and was told to contact Sony Ericsson. I have talked to them many many times and they keep saying that they can not repair the phone since it was from Hong Kong. They couldn't even give me the contact information on where to send it to be repaired. I payed $170.00 an no one will give me the information I am looking for. The last call I made to Sony they gave me an E-mail address in Hong Kong, but when I went to use that, it didn't work. Now I'm back to where I started from. I've never had to deal with such incompetence in my whole life. You would think Sony merchandise is Sony merchandise, no matter where you purchase it from. They should be able to repair it or at least give me the information I need to use the International warranty on THEIR product that I was offered.
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Posted by frak on 2012-06-22:
I'm sure this won't help, but your complaint prompted me to do a little research. I found this article about why cell phone companies don't honor international warranties. It's an old article, but may still provide relevant insight into your problem. Link:


A quote from the article: "Grey market phones are common on eBay, and at some of the more dubious stores. But if you bring a cool new phone home from your trip to Hong Kong, then you too have joined the shadowy ranks of the gray market importers."

Another (long) quote: "How to understand your mobile warranty

"If you look at a typical product guarantee agreement, it may appear that you can get warranty service anywhere in the world. There's a hidden catch with many warranties. Your agreement is with a local subsidiary of a multi-national company. So you must return the product to that local subsidiary's service centers. Of course, that local subsidiary doesn't have service centers in other countries. In other words, Nokia USA is not the same company as Nokia Finland, and your agreement with one is not an agreement with the other.

"But wait! Have you spotted the obvious loophole here? International mail. Couldn't you just mail your phone to a service center in the country where it was purchased.

"Well, sorry, mobile phone makers have though of that. You can't mail the phone to a service center. You, the original purchaser, must carry it in personally. (Actually, another person might be allowed to take the phone in for you; service staff will usually turn a blind eye to this – just don't try mailing it, you'll probably never see your phone again). You should be aware also that Motorola service centers are particularly strict about wanting to see documentation like a warranty card or purchase receipt."

Anyway, I'm sure you know this already, but here's a link to Sony's customer service info, complete with an online chat feature. Your specific model is listed. Link:


Good luck!
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