I've written to Sony three times to complain about Windows Vista on this particular laptop and they refuse to offer any downgrades from Vista to XP. I want Sony to fess up that this operating system ... read full review9 Replies - Latest reply on 10/13/2008
I recently bought a Sony BluRay movie with included Digital Copy and learned a lesson the hard way. I was attempting to install my digital copy and the product key would not work. So I emailed Sony told ... read full review1 Replies - Latest reply on 01/25/2011
The Vaio care software causes the laptop to slow down to a stand still and if allowed to continue unhampered will cause the laptop to crash. I am still looking for a way to safely remove Vaio care from ... read full review1 Replies - Latest reply on 03/23/2012
Sony Vaio Screen
MISSISSIPPI -- I am now researching and looking for another laptop. I purchased a Vaio over two years ago and the screen was cracked within the first month of purchase. I always carried my computer in a padded case ... read full review9 Replies - Latest reply on 11/02/2012
Poor Quality Six Axis Controllers
UNITED KINGDOM -- After getting a PS3 last Christmas with one controller I bought another in order to play 2 player games. After a couple of months of playing call of duty 4 the analogue sticks stopped responding. Anyone ... read full review
This complaint is similar to many others I have seen on Sony Vaio laptops. Within three months of purchase the laptop screen began to show a large black void in the upper top left corner of the LCD screen. Sent laptop back to Sony Repair in San Diego and they did confirm the LCD screen was damaged, but did blamed on the owner (me) at which time I told them it had been sitting on a desk and had not been impacted or dropped or pressured in anyway to have caused this to happen. Sony did not care when it happened, would not honor their 1 year manufacturers warranty and wanted $550 to replace the screen.
I refused to pay and they sent my laptop back to me un-repaired. I will never buy another Sony product and will never recommend Sony to anyone!!!
Bad LCD Panel after 2 years
Like many of you, after two years you will notice this TV start to display screen issues, where there are horizontal lines and goes away after 15 minutes to 30 mins. Called Sony, they will not stand ... read full review2 Replies - Latest reply on 12/21/2011
I am very disatisfied about the Sony Laptop and the service providers.
2 Replies - Latest reply on 01/14/2011Add reply
I bought a new laptop 3 months ago and one fine day, the laptop screen got crashed. I don't see any reason for this as it is only used by me. I called the Service Centre and they aske dme to try external monitor so that I can save my data.
I visited the local service station and they checked with external monitor. To my shock, the hard drive also crashed. HOW???
And now they need $450 to repair it. Please help.
VAIO - Disappointed
I bought a Sony computer because of the Sony name and recommendation by the store employee (after I had explained what I needed from the computer – good sound quality for recording music). Not only ... read full review2 Replies - Latest reply on 03/09/2010
Sony NAV-U 94T suction cup
RICHMOND HILL -- Aug 24th 2009 - Sony NAV-U94T
In October 2008 we purchased 3 Sony NAV-U94T navigation systems from the Sony store at the Markville Mall, in Markham,Canada I use mine the most since travel to the US ... read full review
My computer had a loose mouse button. It was still under warranty so I sent it to Sony to get repaired. They said it would ake 10 days. I called them after 20 days and was told that it had not even been received. I was promised a call back. NO CALL. Called them agian was told that it was received but was at a new reapir center. Wax promised a call back. NO CALL. Called agin twice a day . Finaly I got a person who said that it was received 17 days prior but had "liquid damage" so the whole keyboard had to be repaired at my cost. The only bthing wrong was a loose mouse button. Last time I looked the keyboard worked. I never received a call, an email, or snailmail about the computer. I finally told them to send the computer back and I would get it repaired. It looks as if the computer was never even touched. As for "liquid damage" That sounds like a way to charge me for a repair that was under warranty. It also sounds amazingly like other consumer complaints. SHAME ON YOU SONY for not 2treating your customers fairly. I hope you enjoyed my business because that's the last time you will get it. I am lodging a complaint with the BBB and the Consumer Affairs Division of Nevada. I wish I had a dog so that I could give Sony what they gave me, CRAP.Add reply
SAN DIEGO, CALIFORNIA -- those were the words I typed in my search engine after I had a hunch. A hunch developed after dealing with the Sony customer support center for the VAIO notebook.
These guys told me it would cost $605 to get the up and down arrow key working on my notebook and only then would they replace my faulty mouse pad for "free". They said the keyboard had water damage and it needed all kinds of parts replaced.
It takes several hours on the phone being passed from one dolt to the other in service before they will agree to see the laptop under warranty repair. After sending the notebook you get a phone call asking for big bucks ($605) approval with no explanation at all. I even had to be transferred from the money collector to someone else to learn why they wouldn't honor their one year warranty.
Because Sony by accident sent me two pre paid fed ex boxes, I will be sending the second box overnight stuffed full of my dog's nastiest craps fromt the back yard.
I have patronized sony products for so long that it feels totally insulting to be treated like this. No more Sony for me.
F u Sony