Sony Customer Service
CALIFORNIA -- One word, UNHAPPY. I have a Sony Vaio laptop, bought brand new in 2010. Towards the middle of 2011 my motherboard blew out! The laptop would not turn on one bit. I was still under warranty and called ... read full review2 Replies - Latest reply on 01/14/2012
Bad LCD Panel after 2 years
Like many of you, after two years you will notice this TV start to display screen issues, where there are horizontal lines and goes away after 15 minutes to 30 mins. Called Sony, they will not stand ... read full review2 Replies - Latest reply on 12/21/2011
Sign read 25% off all headphones of in store stock no exclusions listed on sign. 1 Replies - Latest reply on 11/28/2011Add reply
POTTSTOWN, PENNSYLVANIA -- I purchased a laptop at a Sony store. Soon after the printing function did not work. I took it back to the Sony store. They directed me to king of prussia or New York. I waited till I was in New York and took it to their large office there. There I was told that they had no facilities and gave ne a number to call.
1 Replies - Latest reply on 11/24/2011Add reply
The number worked and the sent me a box to return it. I did talk to a technician who called. It was difficult to communicate as he had a heavy accent and his speech was heavy. At any rate the computer was returned to me but soon the same problem and others appeared.
I noted that they advertised no hassle return. That just is not the case. They refused to talk to me. They have an office of the president which handles these matters. They told me no even though the laptop did not work-keys were popping off and computer was very slow. John at the presidents office told me he did not care. There was no one else to talk to. You tell me.
I read over 50 Reviews and they where all Negative. I was worried about my camera. I shipped out on a Monday Fedex for warranty work. They received it on Wednesday and I got it back the following Tuesday. It was repaired and works great. I give praise to the service center 1 Replies - Latest reply on 11/10/2011Add reply
BAY AREA, CALIFORNIA -- So I bought a Sony laptop. It costs me around 900 dollars with a year warranty. I chose this laptop over Mac because it was cheaper and I already had an iPhone. 1 year later. THE BATTERY IS TERRIBLE. I can only use it for one hour and its dead. I cannot take it to class even without it dying its unrealiable and I'm miserable by buying it. I wish I never bought it. BUY A MAC DONT BUY FROM THIS COMPANY. After the warranty they don't care about you at all. Make the right choice1 Replies - Latest reply on 10/25/2011Add reply
Don't Back Their Warranty
I bought a Sony 330A digital camera off of eBay on May 5th of 2011. Just shortly after my purchase I noticed a malfunction on the camera. I called the seller and was told they could not find anything ... read full review3 Replies - Latest reply on 10/05/2013
Blu-ray 3D movie racketeering
It should be illegal to do what Sony is doing. They are "forcing" us to buy additional formats of a movie if we desire to buy a Blu-ray 3D movie.
If you want to buy the 3D movie version ... read full review2 Replies - Latest reply on 08/10/2011
Sony I shipped you a DRBT100CX/Blue they sent me a Sliver unit now color may not seemed that important to you but they were hard to come by at reasonable price. All I WANT IS WHAT I SENT THEM IN FOR REPAIR ....... 1 Replies - Latest reply on 07/14/2011Add reply
My baby monitor stopped working just months after purchase. Called Sony and was told they are so very sorry but without a copy of my receipt from months earlier they would not be able to help me. They didn't try to work with me and just kept on repeating themselves over and over again. I am being punished for not saving all of my receipts?
1 Replies - Latest reply on 07/06/2011Add reply
They wouldn't look the product up by the lot numbers on the monitor just kept telling me that the receipt was needed.
I purchased this camera for a family wedding. It took fine pictures for about two months, and while on a trip of a lifetime just stopped working. I had it repaired, still under warranty. Approximately six months later, stopped working again. Had it repaired and worked for awhile, now it is completely dead. I purchased a spare battery to make sure it wasn't "user error." No such luck.
4 Replies - Latest reply on 07/07/2011Add reply
DO NOT PURCHASE THIS ITEM. PERHAPS I GOT A LEMON, BUT WHO WANTS TO TAKE A CHANCE?
Over the past 4 months I've had to buy 4 controllers because of the plastic support around the left thumb knob keeps breaking as result of general normal usage. The plastic is weak & need to be re-enforced or a better plastic should be used. 1 Replies - Latest reply on 05/29/2011Add reply
I recently bought a Sony BluRay movie with included Digital Copy and learned a lesson the hard way. I was attempting to install my digital copy and the product key would not work. So I emailed Sony told ... read full review1 Replies - Latest reply on 01/25/2011
My laptop from Sony Vaio is still under warranty and the webcam stopped working. I have been trying to have it fixed by Sony for more than a month and they just postpone it. I contacted the company more than 10 times and every time they just say that a service order will be opened and between 5 to 10 business days I will be contacted. But the point is that they never contact me back and they also don't let me take my computer to a retail location. I don't know what else I can do.3 Replies - Latest reply on 01/21/2011Add reply
I am very disatisfied about the Sony Laptop and the service providers.
2 Replies - Latest reply on 01/14/2011Add reply
I bought a new laptop 3 months ago and one fine day, the laptop screen got crashed. I don't see any reason for this as it is only used by me. I called the Service Centre and they aske dme to try external monitor so that I can save my data.
I visited the local service station and they checked with external monitor. To my shock, the hard drive also crashed. HOW???
And now they need $450 to repair it. Please help.
Sony Vaio Laptop
I purchased a Sony Vaio in July of 2009 and purchased a one year warranty ( I did not get the extended one because Sony claims their Vaio is "#1" and I didn't think it was necessary.)
Five months ... read full review1 Replies - Latest reply on 12/29/2010