[X]

Sprint

Star Empty star Empty star Empty star Empty star
307 Reviews & Complaints
www.sprint.com
investorrelation.sprintcom@mail.sprint.com


Most Popular | Newest | More Options >
More filter options:
Sprint Sucks!
Posted by Jtmichaels on 07/17/2007
COLUMBUS, OHIO -- That IS the bottom line...SPRINT SUCKS! We ALL need to post our thoughts, comments, and experiences we've had with Sprint ONLINE so that the search engines will pick them up for everyone to see what a LOUSY company this has become!

My girlfriend, my entire family, and myself all closed our accounts last night with Sprint. We went over to the Verizon store and got AWESOME new phones we are VERY happy with, will be saving money each month, and hopefully won't have the HORRIBLE customer service full of lies, silly games, and other crap we had with Sprint!

I urge you to drop Sprint service if you still have it. There is NO logical reason to stay with Sprint! Their website is constantly having issues. I've not been able to login to pay my bill in nearly 6 months!!! What about hold time? Try calling sometime and seeing how long you will have to wait!

They have gone downhill and because of it, they are losing GOOD loyal customers to other carriers. They lost at least 6 more just last night! Verizon rules! Sprint SUCKS!

     
Read 6 RepliesAdd reply

User Replies:Close comments

Posted by Sprint_Supervisor2121 on 2007-09-16:
Sprint is the best!!!!!! I love Sprint! You must have gotten on their nerves, because they don't like you. If they did they would have made you an offer you couldn't refuse so they can keep your business. Now you are screwed because Verizon's network is not as good as Sprints and they are very expensive.
Posted by jktshff1 on 2007-09-16:
seems sprint gets on a lot of people's nerves.
Posted by Bmballa023 on 2007-09-19:
Wow. 6 phones huh? You act like its gonna break them. Good luck with Verizon.
Posted by Sammy on 2013-07-04:
Sprint_Supervisor2121 are you serious. I was on hold for an hour only to have the rep hang up on me. You are HORRIBLE!
Posted by Tommyboy on 2013-08-07:
I've been with Sprint for 8 years and they always gave me great service, until lately. My signal was sporatic, I called and was told they are updating one tower in my area and it will be cleared up by 7:30 pm Saturday. Sunday at 7:30 the problem still exsisted, I called again and was told two towers are in need of repair in my area and it should be resolved by Monday. Tuesday my service is still a mess....I'm out of contract and I'm giving sprint a little more time to have this fixed...while in contract, I was given a two day credit for signal problems, but now being out of contract I wasn't offered didly....guess maybe they don't care anymore....vorizion you say?....hmmmm.
Posted by ChefDeb on 2013-09-07:
@Tommyboy-Had the same problem you've encountered with Sprint. No signal and roaming in my living room. Really!!! In any case, contacted Sprint and told them I was extremely unhappy and would be switching carriers - been with Sprint since it was Nextel. Told them was looking at AT and T or Verizon. Well I got a credit of $120 ($30 for 4 months) and a free Airave signal booster. I now have service in my house. Call them and tell them you are seriously thinking about leaving but wanted to give them a chance to make it right. Tell them you want the Airave signal booster for free since you have no service. Not that I think Sprint is the best but all of the cell carriers are horrible and Sprint does give true unlimited data service unlike Verizon or AT and T and I use a lot of data.
Close commentsAdd reply

Lawsuit
Posted by Any-integrity on 07/11/2007
MICHIGAN -- I and my sons have all of these problems with Sprint.
I THINK IT'S HIGH TIME WE START A CLASS-ACTION LAWSUIT AND DEMAND INTEGRITY FROM THESE COMPANIES. AND DEMAND A REFUND ACROSS THE BOARD FOR ANYONE WHO HAS HAD TO DEAL WITH SPRINT.

We should start an on-line petition for people across the country.

Sprint has several locations and countries taking "customer sevice" calls and they don't keep any records of any conversations and this is all in an attempt to confuse, confound and wear out the customer so they just give up and to let them know that their request for fairness is futile. After all who has the power to pull the plug on you if you don't hand over the money? It's all about the money! And of course you must pay or it goes immediately to your credit report.
     
Read 29 RepliesAdd reply

User Replies:Close comments

Posted by rnick821 on 2007-07-11:
There was an article in the Kansas City Star today (or maybe yesterday) about how Sprint/Nextel is cutting customers who complained to customer service too often. The letter they sent out said, "While we have worked to resolve your issues and questions to the best of our ability, the number of inquiries you have made to us during this time had led us to determine that we are unable to meet your current wireless needs."

As someone who used to work in customer service, I find this an interesting tactic. We'll see how it plays out.
Posted by adzidek on 2007-07-11:
rnick, here's the link to that letter:

http://i.n.com.com/i/ne/p/2007/SprintLetter_550x590.jpg
Posted by Anonymous on 2007-07-11:
wow... maybe a good way to get out of your contract Rnick??
Posted by rnick821 on 2007-07-11:
I don't have a Sprint contract...I use Cingular. I just happened to notice it on the front page of my newspaper (I live in Kansas City) and saw this complaint, so I thought I would interject it as an interesting point. I don't know how many companies actually would tell paying customers to hit the road. I know that Southwest has done it on occasion, and an office supply company that I used to work for would tell its most difficult customers to find a new supplier, but in general, I think it takes a lot of balls for a company to simply tell 1000+ customers to get lost.
Posted by jktshff1 on 2007-07-11:
Let me begin by saying that I do sympathize with the customer. I have AT&T service.
Doesn't take that amount of balls when you have several million customers, 1000 will not make a dent and might improve service for the customers that aren't such a pain.
From what I have read, these people being removed are people that have called 26 or more times on average per month. I think that is excessive.
We have seen "customers" like this posting and ranting and raving many times about what most poster see as irrelevant.
From the link to the letter ADZ posted, it seems as if Sprint is doing everything to make the transition as smooth as they can.


Posted by warddw1526 on 2007-07-11:
When I worked with T-Mobile, they reviewed the call in records for the top 100 callers in to customer service, and got rid of some of them. People who would use their minutes up fast and call for bonus minutes 5 times a day, or people who would keep calling for un-needed credits. Yes the 1000 are paying customers, but I will bet that they are not huge paying customers either.
Posted by Ponie on 2007-07-11:
'...TIME WE START A CLASS-ACTION LAWSUIT...'
'...should start an on-line petition...'
Instead of writing about it, why not *do* it? Of course it's all about the money. If a company doesn't make money, they're not in business for very long.

Re: Deleting customers. I have my own business and have refused many new projects from clients who demanded services above and beyond the contract. Of course, there are those who will get a little more from me on occasion. I can be easily bought by a Wendy's Jr. Bacon Cheeseburger. :)
Posted by jktshff1 on 2007-07-11:
Good point Ponie, I do the same.
Posted by Starlord on 2007-07-11:
Any-integrity, What's the matter? You have loose brains? First you slam us with all caps, then launch right into a demand for a class action suit. Are you not ware that the only people who win class action suits are the lawyers? If the lawyers who takes your case does happen to win against Sprint's lawyers, you might just accidentally get back cents on the dollar for your award. The lawyers for both sides will split the proceeds, then go out and have dinner on your dime. Forget Sprint, go to Wal-Mart and buy a Tracfone Motorola V170 for $18.43, then buy a card for about $19.00. That will give you over an hour to start your Tracfone account with, and the Tracfone will work where the Sprint never would. Take the money you saved over what Sprint would charge for a month, go to a decent restaurant and have a nice dinner and chill out.
Posted by renhen55 on 2007-07-14:


Recently me and my husband had had a sprint account and nextel. The representative and manager we spoke to both told us they would merge our account over to the new billing system and it wouldn't change our contract. They lied. I now have a phone that will be over 3 yrs old when the contract expires. I now have been trying to get my account credited for $167.48. I had put the shared unlimited text on my phone for $20.00 a month. They charged me $18.67 x5 prorated and $20.00 x5 for current month. They still have not refunded this. I want out of this contract so bad. I feel so trapped and robbed. Can anyone help?????? I am so stressed with this company I recently had to start taking antideppressants just to survive the hell they have put me through and time they have taken me from with my kids. I wish someone will just shut them down. The FCC needs to investigate there charges and services that they provide. I can understand extending someones contract when they get a new phone, but changing billing systems and telling customer there will be no change in rolling over to new system and going from the 700 a month to 2100 min plan then 2 months later wam a extended contract. FRAUD FRAUD FRAUD is all I have to say about this company anyone that suggest to go to this company I will tell to turn around and run as fast as they can.
Posted by Bmballa023 on 2007-09-19:
If nobody is smart enough when calling customer service to get the employee I.D. then you can't complain. If you want to hold that person responsible, at least you have a way to track them down. Don't take an attitude with someone different because they have no idea what you are talking about in the first place. I'm sure if I came to your job and started telling you that you suck after one of your co-workers told me something wrong, it wouldn't make you non too happy. So shut up.
Posted by earlfredenburg on 2012-07-06:
I think it's a great idea because Sprint owes me $277 and will not pay. Instead they are telling me I owe them the $277 from the two weeks of crappy service I got. This is all going on because the Sprint salesmen lied and said he could get one plan for the same price as the other and couldn't. Now they refuse to give me my money. I have been on the phone for three months arguing to get nowhere. I think they should have to pay me all of my money back and pay me for the time spent on the phone trying to get it back!!
Posted by Disappointed customer on 2013-02-07:
I switched from Sprint because I liked a phone from another company. I patiently waited for my contract to expire and cancelled on that day. Sprint then charged me for the entire next month. I thought they made a mistake, still feeling amicable toward them, but after several phone calls and promises to reduce the bill from various associates, they insisted that I pay for a month in which I didn't have any service. Before I had cancelled I was open to the idea of returning to Sprint if in the future they offered a phone I'd like, but now I'm so totally never going to go back to that company and I'm going to shout it from the rooftops my extreme displeasure with how Sprint treats their customers. If you are planning to go with Sprint, my advice to you is do not do it, because they will add unfair charges to your final bill and no amount of pleading with them will help. I'm so thoroughly disappointed in Sprint.
Posted by Dave on 2013-05-31:
No need to add to the same. Its no wonder Sprint is not at the top of the list of cell carriers, given how hard Sprint tries (not) to win back or keep their customers. Old saying, " fool me once, shame on you. Fool me twice, shame on me".
Posted by carrie on 2013-06-06:
I signed up with sprint 14 days ago. I got an LG. The screen blacked out on me so I took it back for a HTC evo. It wouldn't work. I then took that back for a Samsung galaxy S3. It wouldn't download apps. Mind you, the nearest sprint store is about 110 miles away. I'm sure you can imagine the gas costs these last two weeks. I couldn't afford to make another trip within my 14 day allowance, so I called. I was in the phone for over an hour. Getting the run around from sprint. Toward the end of the call they began to claim that I am out of their coverage area. My response, So how am I talking to you? Finally someone actually helped me fix my phone, but made sure to tell me that due to my not being in a coverage area I may not get the help needed in the future. So where is my refund for the phone in the plan and the refund for my first bill? Please help me.
Posted by duh on 2013-06-13:
You do realize that the only one who makes money in a class action lawsuit is the lawyer...right
Posted by Steve on 2013-06-15:
Had sprint every time you go to get the phone checked out it was wet !
Every 6 months new phones a Activation charge plus the new phone
So we paid the Early fee to get out a contract and went AT and T
Posted by ag on 2013-07-15:
Since sprint took over nextel, I didn't realize how bad there service was, for two months straight I kept calling the sprint customer service line and always got the same results. The system is being upgraded, will check the area your in, there probably working on the cell site, the wanrted to put some type of device in my home for better reception, after dropping so many calls i gave up and switched to verizon. The day I went to the sprint store I was standing in line I asked the guy behind me how he like the sprint phone, I should have paid attention to what he was saying and walked right out. He said it sucked! This is a company that needs to get there act together, because after so many complaints they offered no help, just excuses. Happy now with Verizon phones and service.
Posted by aymara mangual on 2013-07-30:
I hate sprint how can u sue this gready company I pay 170 for two phones and talk land line its not even unlimited now I am moving my phone dont work on my new place and they dont want to terminate my contract I have little ones and they told me to go out side to talk and basically leave my kids bythemself my baby get sick a lot so if I need to make an emergency call just leave himand go out side to call the ambulance really nice gready they suckkkkkkk madddddd
Posted by Carlos on 2013-08-01:
Lets do it
Posted by donaldblanton on 2013-08-06:
It is sad that I used to get 3G in my home. Noe I get extended then this little o. I call and the tell me tower is or I need to reconnect to the network even better they tell me they are upgrading. Funny that if they are upgrading that I am getting worse signal strength for past three months and they tell me it can be three months more. Sprint sucks and if I can stand it, last day of contract I will switch. Keep your sanity, run from Sprint. Not worth it.
Posted by Cecelia on 2013-08-12:
I am all for starting a class action suit against Sprint/Virgin Mobile/Nextel.
Posted by JKaglic83 on 2013-08-22:
Me and my gf both have sprint I drive truck and have lost over $4000 in loads because of the crap service sprint provides I alone call 3 times in one day over dropping 22 calls in 30 min all I want is my service dropped no charge but like the rep I talk to said and I quote we don't guarantee service everywhere well what if your stuck on the side of a road in need of emergency help and oo wait no service she was speechless I hate sprint so bad
Posted by Yenisei on 2013-10-16:
I agree I just got off the phone with these stupid idiots for overcharging me extra things for months that I never gave authorization to !!!!! I AM REALLY ALL FOR STARTING A CLASS ACTION SUIT AGAINST SPRINT
Posted by JimB on 2013-10-16:
Since first getting our phones, nearly a year ago, we have had virtually little to no service and Sprint refuses to do anything about it, won't let us leave and plain insults our inteligence each time we've tried to talk with them. Their own store reps are fed up with the complaints. We have 5 phones in our family plan and our service consists of dropped calls, incomplete calls, no text messages or text that delivers hours after being sent. In most cases I'm very lucky to have a single bar on the status meter. Sprint best response to-date is they are withing industry parameters. It's time they fix it, let us drop our plans without penalty or we all file the largest, single class action suit ever. Of course I don't know how they would ever be able to let us know because my phone sure wouldn't be able to handle a call or text message.
Posted by dilyajona on 2013-10-30:
SPRINT SUCKS I AGREE.
Posted by Aida on 2013-12-03:
Frequent dropped calls ,And delated txt mesg. I live in Hubbard, ohio, zip 44425 at home over last 8 months spring has dropped about 80% of calls witting the first two minutes, nome of my call can last longer then 2 or 3 mnts, its incredibly, frustrating and embarrassing to have services that performed so poorly, since October i been complaints several time a month w the company, i been asking then to a fairly adjustment on my bill as I'm not getting the full and complete service promised as our contract said, seemed like they r not resolving the problem so far and continuing billing me every month for a services,not delivery, its so bad in my case other nite need to go wk, then i realized my car was dead, i have a roadside services that i need to call to fix my car, i was unable to complete the phone call requesting the services, i made the call several time and each attempt wasn't successful, need to use the phone of somebody else, is very frustrating, i have two line, 2 iPhone and a service of $140 per month and i cant be trusted on the services, i don't know what else i can do, i cant go to,other supplier cus I'm on contract w this fouls company, and they don't let me go either, any suggestion for my situation? Will really appreciate.






Posted by Jackie on 2013-12-13:
we have had sprint for almost a year and have had nothing but dropped calls and no service we are also in a two-year contract, I agree with a lot of the comments they make us pay for being in a contract no matter what the service is on their end and the contract says they will give us service really we pay over 310.00 a month between 5 personal phones and 1 business phone. there has to be something we can do to get what we pay for
Posted by Name on 2013-12-20:
As several people stated....you won't get jack out of a class action lawsuit. You would be better off filing in small claims. Usually costs $50 or less (if claimis less than $10,000. (Sorry for the typos....using a defrctive sprint phone with defective keyboard). You also should check if recording your phone call to customer service is legal (it is if you notify them like they do you in some states). If it is, do so. Have records of their lies. Get ID #'s EVERY time you talk to them. Be polite. You getting bent makes you look bad in court, even if you are right. Get video of everything! Make several copies. Never open ANYTHING from them without video taping the labels on the outside of the box. Then video tape opening the box. Then video tape opening the inside packaging and verifying everything is as it supposed to be. ALWAYS get a receipt at the post office if returning anything to them. Keep in mind the fine print of the contract you signed (you need to request a full copy of your contract, as the one you sign is not the full contract. ANY reception of service within a billing cycle is considered monthly usage, even if just three seconds. Do not let a manager at a store bully you. You as a customer do have rights and should be treated fairly (you did sign the contract, so any problems related to something you are at fault for or sprint is at fault for is a legal binding contract). Always verify anything they tell, email, text, etc. You should look up local and state laws for free at your library that may pertain to your contract and sprint. As stated earlier, in some states you are alowed to record your phone calls with sprint, as long ad you notify them of this. Other states will fine you and you could face imprisonment. When dealing with a Large company, many people will make mistakes. Make sure it is you documenting their mistakes.
Close commentsAdd reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Padding The Bill With Extra Charges
Posted by on 01/24/2013
KENOSHA, WISCONSIN -- Sprint is horrible for charges. I originally signed up for the $79.99 plan. $69.99 then $10.00 more for the unlimited data. They said I would also get a 10 percent discount, which took 4 faxes over a 5 month period to receive and they would not credit me the prior months discount because they stated they just received it!! I did them at a corporate store each time and had them make me a copy of when it was faxed.

Well, the first month was fine, my bill was correct. The next months after for 10 months I had to constantly argue with them about my bill because I never received a bill under $130.00!!! I was told my bill would not even go over $85.00 to $90.00 because I had the triple A discount plus the plan was the 79.99 unlimited!!!! I had nights and weekends free, supposedly. I was suppose to have cell to cell free...supposed to! NOT!

Every time I called to complain they would say I didn't have detailed billing and they could add that for another $10.00....These rip-offs were padding my bill. I WOULD HAVE DROPPED CALLS IN THE MIDDLE OF A SALE!!! Not only that, but my taxes were escalating monthly! I finally got so [snip] off, I was able to get through to a "Manager" in the customer service who after an hour of me complaining and trying to pull it out of him HOW much do I pay for taxes!?!?!?! They gave me the run around twisting and turning my words like corporate rats then I said what is the percent...I want you to tell me what percent taxes you are charging???? Finally!!!! He still could not give me a definite but said "uh, no more than 12% to 17%. I said then why the [snip] is my bill being charged 30% on taxes!!!!!!!??????? He tried to twist and turn the numbers with me but I said you people are nothing but liars and cheats and you people can shove this up your butt!!!!

I hope to God there is a class action law suit with them because I also had them years ago and switched because they wanted to charge all these charges for not letting them take out of my account to pay my bill...as it stands my buyout would have been $350.00 and I cancelled service before my contract and had my bill coming up to pay the 79.99....you would have thought the final bill would have been around $450.00 tops to get them out of my wallet...Wrong! They sent me a bill for $750.00!!!!!! I'm not paying or dealing with them! They can kiss what I can't reach and they have been calling my new phone(because I ported my number) at all hours and days trying to speak with me!!!! But I am using caller block to block them with my new android new better priced plan! Sprint is hell! Do not sign a contract!!!
Signed: got you pegged Sprint!!!!!!!
     
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by At Your Service on 2013-01-25:
As for your feeling that Sprint was dealing with you in a way you felt was dishonest, they may have. Of that I couldn't say. My ultimate concern is your current position of cancelling service and then ignoring them. With absolute respect, handling your Sprint account in such a fashion is likely to not come out as you think.

I deal with situations like this indirectly on a very regular bases. Sprint will report the debt negatively to your credit. Eventually you'll be forced to address the debt and it is nowhere near as likely to dispute at a later date. By that time interest, collection fees are added on.

I'd get a copy of your contract and the en compare it with the actual charges.

Best of luck.
Close commentsAdd reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Customer Agents Told To Lie BY OMISSION IF NECESSARY To Protect Sprint Brand Name And Not Tell Customers The Truth
Posted by Wingmann on 11/06/2013
BREMERTON CALL CENTER, UNDER I.B.M. AND C.C.I., WASHINGTON -- I was a customer care agent for '5' months in the Bremerton call center. Over time, it was apparent that SPRINT was decommissioning cellular service in many metropolitan areas and promising customers that, once the 4G LTE service was rolled out, service would be 'wonderful' which, in fact, was truly an intentional LIE. In most cases, post upgrade to the oh so wonderful 4G LTE in most areas, customers lost their ability to communicate altogether on their SPRINT phones but were in roaming range of all of the competitor’s out there. In some cases, if they needed to use their phones in emergency situations they had no choice but to allow roaming to occur or not place a call at all.

The SPRINT corporation had a propensity for, without the customer's knowledge or approval, adding additional lines of service to their account, then terminating the illegally added line of service the customer had no clue about, AFTER the 14 day 'guarantee' period where the ETF then went into effect for 350 dollars and was NOT WAIVERABLE. In addition to this, customers were being intentionally lied to BY POLICY DIRECTIVE IN COMPANY PROCEDURES, that in effect directed customer care agents to; "do not discuss the estimated time of resolution of the problem..but express EMPATHY.." and in other cases with new fees being added illegally, these new fees were going up as much as 2 dollars a month in many municipalities...and once again, policy directive says;"express EMPATHY with customer and advise them the fees are explained on the bill" when the bill had a blanket statement about SURCHARGES that did not cover these two new fees added to customer's bills as SURCHARGES. This is FRAUD, pure and simple. Failure to justify these costs is, in fact, fraudulent.
These charges, by the way, are called ADMINISTRATIVE FEE and REGULATORY FEE. aka as: Bend Over I haz something for you FEE!! :)

Lastly, customer care agents were forbidden from transferring a call for SERVICE TERMINATION to the group known as Account Services, and customers, by direction were to be told; "IF YOU WISH TO CANCEL YOU MUST CALL BACK" and of course, once again, the next agent would have no authority to transfer the call to Account Services for account termination by the customer. The worse case scenario here is that this CALL CENTER in BREMERTON was an "ACCESSORY TO CONSPIRACY TO DEFRAUD" and when I reported the company to both the FEDERAL GOVT. in Washington, D.C., as well as the State Attorney General in Washington State and informed my managers I had taken that action, I was then without warning, 'suspended' (TERMINATED) on October 3rd. of this year for the 'whistle-blowing' under the excuse of; "You are being suspended for threatening us with legal action, per our counsel's advise, you are suspended until the investigation is completed..." This is November 5 and not even a letter from them and nothing handed to me in writing for the suspension. In addition I reported them to the State Occupation and Safety people for a severe INDOOR AIR QUALITY PROBLEM that was adversely impacting the health of the call center agents who worked there, including myself. Dept. of Safety and Health promised a full investigation into the matter but it will be white washed, strictly because the Bremerton call center, run by C.C.I. now out of Atlanta, is the ‘last chance’ of employment in an area that has no jobs.

In any case, my personal ‘call center’ experience is that SPRINT is intentionally and CRIMINALLY DEFRAUDING CUSTOMERS by not providing adequate cellular service and refusing to allow them to QUIT THEIR CONTRACTS DUE TO NON PERFORMANCE ON THEIR END OF THE CONTRACT! SPRINT also directs call center employees to DECEIVE AND LIE BY OMISSION, and not tell the truth to customers who in some cases have had more than '6' consecutive months of either BAD or ZERO CELL SERVICE!!!!!!!!!!!! In some cases, customers who had to stand by a window or not move in their homes, while on their SPRINT phones, suddenly were finding after the 4G LTE upgrade, they had to stand OUTSIDE IN THE RAIN to use their SPRINT cellular phones, or drive down the road to a spot they could get a signal. How's that for UPGRADED SERVICE? If a customer tries to cancel due to SPRINT’s inability to provide service, they are hit with a huge ETF fee for no good reason, when the problem is solely SPRINT’s and not the customer’s fault.

Let’s now talk other FRAUD being perpetrated by SPRINT and a co-conspirator, ASURION, who provides all of the cell carriers with a rather shoddy and expensive service of phone replacement in the event of loss or damage. Significantly large numbers of SPRINT customers, based on my experience, were getting replacement phones from ASURION, in some cases, which had the screens falling off them right out of the box, in one case the phone had PORNOGRAPHY on the memory of the device and the prior user's information on it, including his name, and SPRINT once again gave call center personnel direct instructions to DISSUADE CUSTOMERS FROM CANCELLING THIS FRAUDULENT INSURANCE POLICY that was a very very very huge RIP OFF. Let's put it this way, after 8 or 11 dollars a month, then comes the 150 to 200 DEDUCTIBLE and then you get a refurbished phone with broken screens, bad batteries, and PORNO on them. What a bargain! That customer, as you can imagine, was one we handled during training class. Furthermore, SPRINT customers have no idea that at any given moment in time, they are talking to a TRAINEE in what is called the ‘learning lab’ where they are in carels (small booths) with training personnel not directly sitting there monitoring their calls unless the trainee requests help. This results in the obvious: Major screwups by new trainee’s who haven’t yet learned how bad the software can let them fowl up the customer’s accounts they are dealing with. The short of it, you are paying for trained call center help and getting TRAINEE’s in a learning environment in many cases. This is a cheap way to handle call volume at a call center that on any given day the attrition rate is anywhere between 6 and 12 percent of the work force fails to show up for work. FACT.

Needless to say, the tired and oh so worn out song you get when you call SPRINT nd your cell phone isn’t working is; “WE ARE UPGRADING OUR NETWORK!!” Hahahahhahahhahahhahahha!!! If ‘upgrade’ means ‘unplugging’ sectors of towers for weeks at a time without forewarning the customer of TOTAL LOSS OF SERVICE< then I guess that is an UPGRADE, but in many cases, it’s an OUTRAGE!!! Sprint 4G is not going to be the promised solution for the DECOMMISSIONING OF CELLULAR TOWERS ACROSS THE NATION, either. THAT TOO IS FRAUDULENT! SPRINT’s own estimates on when they expect the alleged (ahem!!!) UPGRADES to 4G LTE to complete, is the END OF 2014. Can you pay for full service and get almost nothing, month after month, and still get socked with the ETF if you bail? You betcha you can, if you are a SUCKER FOR PUNISHMENT and TRUST THEM!!!

Another fun thing SPRINT has a propensity to do, is the stacking as many as '3' ACTIVATION FEES on bills and then forcing the customer to call in repetitive times over MONTHS to have those fraudulent charges billed back or credited, was also FRAUD. This too was being done on purpose. THIS IS FRAUD!!!!!!!!

Now, the State A.G. won't likely prosecute, and it's unclear what the wholly illegitimate Federal Government will do, but this is FRAUD!!!!!

THIS IS FRAUD!!!!!!! THIS IS A CRIME!!!!!!! This is pathetic and quite ILLEGAL but nobody will prosecute them. But it gets better (worse actually).

Note: In one case, an elderly woman 89 years of age who had been improperly billed, called in and said; ":SPRINT CAN'T DO THIS TO ME!!! I can't even afford to buy my medicine or food because of this bill you sent me.."

In addition, one of the other SPRINT scams was PREMIUM CONTENT crap they were in cahoots with marketing companies who would send text messages to customers, the customers unwittingly would click on at least two stages of CONSENT and then end up with 9.99 on their bill, or other lesser charges, for crap they did not ask for, solicit, or need. SPRINT policy now is to not reimburse customers who wrongly got these charges foisted on them by SPRINT and no doubt the companies who were feeding kickbacks to SPRINT not to reverse the illegitimate charges for wrongfully marketed PREMIUM CONTENT garbage.

All in all, over those '5' months I thought I had seen it all, but I had not, until the day that my departmental manager told me to my face; "YOU MUST PROTECT THE SPRINT BRAND.." after I informed him that I would not lie to the customers under any circumstances. Apparently to him, and the rest of the vermin in the chain of command at C.C.I. and SPRINT, they had no qualms asking customer care agents to LIE for SPRINT. They have no idea how sad and repugnant that is to some of us. As a call center agent with a conscience, I was expected to handle ALL CALLS in 500 seconds or be punished
By threats of firing or other retaliatory acts on the part of the supervisors there. This is wrong, because all calls cannot be handled in 500 seconds. Some take longer, by necessity. As a call agent, if you transfer a call, you get threatened with termination if you don’t get permission first. That’s not service, that’s bull*hit.

In FIVE MONTHS working there, I literally had direct contact with thousands of customers who had been egregiously SCREWED by FRAUD at SPRINT and who had legitimate complaints for both the F.C.C. to pursue and the F.T.C. in Washington, but with this bogus mis-administration, nothing is likely to happen to anyone's complaints, they all get rolled over to SPRINT to call the customers and politely tell them that their bad service is not SPRINT responsibility because the contract does not stipulate that the service must be sufficient or usable. It's tragic in the year 2013 that there is not one agency in this country who will SUE SPRINT AND TAKE THEM TO TASK FOR MASSIVE CONSUMER FRAUD.

A customer agent who knows what they were doing, and it is FRAUD!!!!!!!!

I think the worse part of having to sit in a chair and be the buffer zone between SPRINT INCOMPETENT CRIMINALS IN OVERLAND PARK, KS, and the irate and justifiably very bent out of shape customers, was that, as in any customer service scenario, you would have to be a heartless thug not to connect and feel a great deal of INTENSE SORROW as I did for that elderly lady in San Antonio who couldn't now afford her medicine or food and was piteously weeping on the phone to me. That hurt, and it was difficult going to sleep that night knowing that others just like her were being screwed out of their fixed incomes and stipends they live off of.

That was the hardest part. Knowing I worked for scum who had the ethos of any garden variety hyena, as they plundered customers to enrich themselves.
But that is America today. It's all about grabbing all the cash as fast as you can, and then thumbing your noses at those you ripped off.

There IS NO WATCHDOG in this government, so people, your only fair shake is to either CLASS ACTION SUE THESE SLIME, or cancel your accounts and get the hell away from them as fast as you can. And don't ever ever look back. Someday they will be gone, but it won't be because any governmental agency took them to task for the FRAUD. And the Indoor Air Quality situation will be allowed to worsen and cause the agents in the building to get sicker and sicker from the mold in the air there...but that's due to INACTION on the part of the State of Washington.

Run fast, and run far from these sleaze. I have no idea if AT&T or VERIZON are this bad, but clearly, SPRINT clearly is defrauding everyone, everyday, 24/7, and charging top dollar for substandard cellular services which in some cases are either nonexistent or just flat bad. Talking to someone on SPRINT is like talking to someone in a small metal submarine inside a flushing toilet. It’s just not fair for any so afflicted customer to pay the outrageous ETF’s and put up with intentional FRAUD when they do contact SPRINT thru the C.C.I. call centers. It’s just not right.

on a closing note about SPRINT, it's not bad enough that the call center in Bremerton is manned up by mostly good hearted agents who try to do their best. Or that their trainers who tried to do the right thing, were good people, and in the same boat the rest of us were: working for the EMPLOYER OF LAST RESORT IN THE AREA.

but let's put it this way, for a corporation like SPRINT to use a punk company like C.C.I. as a 'buffer' between them and the COURTS, that smacks as rank cowardice. Furthermore, when you penalize each and every call agent if a customer calls back in within 72 hours, using a term called 'NCP' or next call prevention, when much of the reasons the calls are coming in are NOT CONTROLLED BY THE AGENTS IN ANY WAY...then this is pretty pathetic and sad. Paying them 10.50 cents an hour to breathe in cootie infested air, be threatened with FIRING every time they go to a group meeting, and have incompetent management inform them that their "JOB IS TO PROTECT THE SPRINT BRAND AND LIE FOR SPRINT" is a bit much. I know that if any of the call center personnel ever read this, tell them to pass to Mat and Chris and the entire TRAINING gang that 'they' are in fact the SOLE reason it was worth staying there for the 5 months I endured till they terminated me for blowing the whistle on the FRAUD and the BAD AIR SITUATION there.

and to the other call agents; "most of you who I worked with, if you tolerate the incessant LIES of management, you deserve the cornholing and the b.s. you get every single day you are there. Human dignity can only be stripped so far before you have to ask yourself if it's worth it to cover up for RANK CRIMINALS WHO ARE DOING HARM TO THEIR CUSTOMERS EVERY DAY THEY PULL THE COLLECTIVE WOOL OVER THE CUSTOMERS EYES..

november 13, 2013 update: C.C.I informed me that they were pleased to notify me of my upcoming ELIGIBILITY TO GET MEDICAL BENNIES!!

I wrote the delusional whistle-head a polite; "Uh, I don't think so..I got suspended for REPORTINIG YOU TO THE FEDERAL and STATE GOVERNMENTS FOR CONSPIRACY TO DEFRAUD.."

THAT no doubt went over like a turd in a fishbowl once she forwarded it to their legal group grope.

Interestingly, the Feds informed me that the matter is now in the hands of the F.C.C. Now that is REASSURING (NOT!!) They might as well have told me that the Pope was going to assign a 'Holy See to investigate SPRINT' now.

As you can imagine, in AmerdeKuh things are no longer too very real any longer. Corporations CAN GET AWAY WITH IT, and there is NO OVERSIGHT OF ANY KIND. IF any of you read down this far thru this whole thing, be advised that IF you report these slime, you're almost wasting your time doing it. Best to just bite the ETF bullet and have a drink, because any effort you expend reporting these a$$holes to any agency is time and money down a rabbit hole.

And I do think that Dan Hesse knows that. and so does co-conspirator C.C.I.'s female CEO. They know.

     
Read 4 RepliesAdd reply

User Replies:Close comments

Posted by Soaring Consumer on 2013-11-09:
You need to hire an attorney who specializes in whistleblower lawsuits.
Posted by wingmann on 2013-11-09:
most won't take on Sprint for FRAUD, because the U.S. government doesn't prosecute it and hasn't for decades, and most attorney's are 'quck buck ambulance chasers' who are afraid of corporations who can hire top gun legal staff to defend them. SPRINT is going down the toilet and bleeding too many customers to prevail in the market much longer, in spite of the 5BN that little Son injected into their cash coffers to keep them afloat. You cannot continue to screw customers without lubrication, but SPRINT knows this, they are in the same mode the rest of AmerdeKuh is in today
Posted by Jal on 2013-11-18:
You are sadly mistaken on a lot of things. First off if Sprint is fraudulent then so are the other carriers because they ALL CHARGE ACTIVATION FEES. You are not told to lie to the customer when there is network vision, the techs advise you not to in NEB. How do I know this? Because I also am NSS and Care. BTW, that administrative charge you're ranting about it also charged BY ALL CARRIERS. This charge occurs on Sprint when the customer calls (for example) another providers land line. If we knew the amount Sprint was charged per call I don't think we would be complaining about $2.50.

You are correct about one thing
Posted by wingmann on 2013-11-27:
hey, JAL, when you get your 'pink slip' which will be pretty soon, let me know how the U.I. Bennies are there in Kansas, eh, bub :)

Why didn't you address the core of the issues, instead of going for the 'if the other carriers do it, it's not illegal or blatantly fraudulent' line here. Sure they charge these fees, but they don't have directives in documents that tell the CARE agent to LIE TO THE CUSTOMERS ABOUT THESE FEES by stating falsely that, per the customer care document
Close commentsAdd reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Never Again! Stay away from Sprint!
Posted by Rickusa1324 on 11/18/2012
BETHLEHEM, PENNSYLVANIA -- We have been with Sprint for over 9 years. Every year they take something away and charge us more! And don't bother calling customer service they are rude and useless! I broke my phone like an idiot (100% my fault) but also the first time in 9 years I did something like this. Do you know they wanted me to pay an early upgrade fee of $100 when I was looking a difference in time of 60 days???? Hello it only cost me $80 to term the contract. Can you guess what I did, good by Sprint! What happened to customer service? This most be the only company in the world that has no interest in keeping their current customer happy.
     
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by Vinnie11 on 2012-11-18:
Good for you. They were also going to charge you $36 to turn the new phone on so I think you dodged a bullet.
Close commentsAdd reply

What Sprint Customers Should Know
Posted by The Facts on 02/04/2009
CALIFORNIA -- I am currently a Sprint employee and have read and listened to customer complaints and concerns and resolve them to the best of my ability and that is my job. I do understand frustrations and concerns of our consumers as I am a consumer as well with various companies and know the service I expect in return. Sprint as any company is not infallible but there are points that I would like sprint customers to take into consideration.

1. Every cellular company has complaints by some customers, not just Sprint.

2. Please understand that The cellular companies that I am aware of do not manufacture the cellular phones, they purchase and sell them to customers. If you were to think about how many cellular phones the manufacturer pumps out each year then be realistic, some of them are bound to have defects probably more than new automobiles as there are more cellular phones made in one year. I suggest that no matter what cellular company you chose to always purchase equipment protection as a deductible is much cheaper than the purchase of a new phone. Sprint nor any other provider could successfully afford to replace brand new phones to every customer that might have an issue.

3. It is important that no matter what company you do business with to review your bill each month. Unfortunately billing errors can happen and are easily repaired when reported as they are billed.

4.Sprint will reverse billing errors but customers are also accountable for overages and usage. Why would you not be???

5. Understand your plan. Again, regardless of the cellular company you chose, it is important that you know what your plan includes, unlimited roaming, unlimited or limited text, how many minutes in the plan, and also so important if you use the internet... WHAT DOES THAT SERVICE INCLUDE TO NOT ACCRUE EXTRA CHARGES!!!

I hope this information will help all customers make informed decisions with their cellular plan and provider. Sprint is a good company and understands that they are only as good as their customer base. They do care about resolving customer concerns. I can attest to that.
     
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2009-02-04:
I wish to respond to #3. Little background: I work for a small company and we use 4 Sprint lines. The current bill showed a charge for a new line that I have no record of. Turns out it was linked to a phone order that I canceled the same day it was placed. The phone was never shipped but the line was still created even though I was told it wouldn't. To shorten my story it took me three days speaking to three different people to get the charge removed. Every CSR gave me a different story. This afternoon I got a call from Loss Prevention at Sprint wanting to know when the phone was stolen. Phone never stolen because it was never shipped. Funny part is that they wanted to charge for usage, but when I pointed out that even their own usage log online showed ZERO usage the charge was suddenly dropped. So that's why it always best to read the entire billing.
Posted by cust service rep, sprint on 2013-05-15:
I agree with both prior comments, read your bill, been working for sprint over 2 years , I love my job, that's why in my fee time, without pay I' m reading these reviews... I cant make excuses, there are thousands of ppl employed at sprint, some are new, some may be careless, but most are pleasant and well trained individuals, I apologize that many of you have had negative experiences with some of our staff, I wish that I could help you all, I love when I see a way to help a customer understand their bill or reduce cost. I'm a regular person with bills too, I know you want what you payed for. And I agree, but alot of customers are rude, and sometimes I think that other reps are not giving some customers their 110% effort because some customers are... evil, funniest thing a customer ever said to me " I hate you people at sprint, no offense ma' am you are really nice, I just hate sprint and I hope you all die, or maybe something bad just happen to your family, no offense though" this is what my customer said to me in the first five minutes of the call, Ive been all kinda racial slurs, had death threats, and the funny thing they were directed to me but always softened , like, you people at sprint are idiots, I mean you seem nice, but your a bunch of thieves.... Many time customers don't want to follow protocol and get mad when things don't go their way... I want my discount applied they yell and curse at you, but when you tell them how to apply, they say they will not apply they deserve a discount because " they're a valued customer " so just put the discount on there, because every customer knows there is a magic button in the middle of their account that will make a billion dollar company, with millions of valued customers , rain free discounts and early upgrades for everyone... If you want good service from any company, know your bill, actually READ the terms and CONDITIONS, Read your plan, And for god's sake check to see if that carrier even has coverage in your area, most networks, like sprint, have coverage maps online so you can know if you will have voice coverage, 3g, and 4g services. And as far as any errors that occurred, I apologize, I am working to better myself as a cust service rep and Thank you for submitting your feedback, as for those rude ppl, Im sure your mom told you you can catch more butterflies with honey than vinegar, If you are reasonable I will bend over backwards, annoy my supervisor, work on your issue during my break times! whatever it takes to know I did everything I can, but If you are rude, Im going by the book, word for word!!! so read the terms and conditions rudeness...
Close commentsAdd reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Crappy Service
Posted by Chrisluvsjimmy2003 on 08/23/2013
OTTAWA LAKE, MICHIGAN -- Sprint has bad service ! My husband and I Have been putting up with not having a network error, no network connection, no service. When at the times there is a connection, its really slow. Get dropped calls, incoming text's arrive days late & sometimes won't send out a text. We pay high price for this garbage that doesn't want to work. I think Sprint should refund us all $ spent since the problem has been ongoing for months on in & let us out of our contract, with no penalty. I've been contacting Sprint each & every time there is no service, they tell us a bunch of repeated lies then they either hang up on us or brush us off onto the back burner. If something doesn't get done soon, I foresee a law suit in the near future.
     
Read 3 RepliesAdd reply

User Replies:Close comments

Posted by Therese Riley on 2013-08-27:
File a complaint with the FCC
Posted by Justin on 2013-09-11:
Every time I call I always get it is the phone I have but yet the phone worked fine the day before I am sick of paying them money for stuff that don't even work 90% of the time
Posted by Bill on 2013-11-19:
Houghton Lake MI
their service at my house used to be crappy. then they upgraded the towers. now it is almost non existent can't wait till I can drop them. they don't care and by the time the FCC goes after them they wont be worth anything and we will get nothing.
Close commentsAdd reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Sprint Lied to Us and Then Almost Ruined Us!
Posted by Mfant13 on 08/15/2013
My wife and I were with SPRINT for a year on a 2 year plan. For months I called because we lived in a dead zone, they finally told us due to the issues we could leave no questions asked and no fees! I then received a bill for $533. called them, told them situation, they said not an issue we owe nothing. Then few weeks later Wife and I found out while we were out of the country Sprint automatically deducted $533.17 from our bank account. I have called Sprint 9 times now, (all calls being over 1 hr 30 min) being transferred person to person having to explain my situation, each time being promised money would go back into the account within 48 hours- then NOTHING next phone call, no one has record of any money being approved to go back to my account. Bills are now behind, I have a 2 year old that this is making difficult to keep up on diapers.

     
Read 3 RepliesAdd reply

User Replies:Close comments

Posted by Susan on 2013-08-15:
Lesson learned - - never, ever give anyone your bank account/debit card number. If you don't have a credit card then the price of a stamp is a bargain compared to what you describe above.
Posted by cmthru on 2013-08-15:
You big mistake was giving them a debit card instead of a credit card. You gave them immediate access to your bank account.

Call Sprint again and politely demand escalating your case to a supervisor. Insist on a supervisor because the first tier operators are just getting rid of you. Write down the time/date and the supervisors name and/or employee number.
Posted by Cecelia on 2013-08-19:
I had to change my Visa for a new one which was very easy to do. I called my bank and they cancelled the one Sprint/Virgin Mobile used on the spot. I was concerned Virgin Mobile would keep deducting from my cc. VM has lied and believe they are fraudulent keeping peoples money without service.
Close commentsAdd reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Sprint Is Full of CRAP!!!
Posted by Jrveloria on 06/25/2013
HONOLULU, HAWAII -- I have been with Sprint for 3 years, I started with the HTC EVO, then upgraded to the Samsung GALAXY S3. From all that I have read, Sprint announces it was the first network to have 4G what a load of bull****!!!! They say that their net work goes beyond AT&T and VERIZON another pile of CRAP!!!

I have so many drop calls, I can not even count it anymore. At my place of work the phone's signal is so weak even the Verizon guy would not hear me. I streamline movies on the Samsung Galaxy S3 and Sprint stupid network Stalls. I just called today Sprint and got a woman on the phone. I think she is a moron not to understand the word STALL and said to me " You mean your phone is stalking" How educated was that.

I compare my S3 with my co-workers S3 where her network is T-mobile and damn her phone is 3x's faster than mine specially on streamlining movies. Sprint is so full of **** with their 4G commercials. If I get a better offer with Verizon or even T-Mobile I am so done with SPRINT.

To me SPRINT gets the latest gadgets, at the same time makes those Gadgets look so damn bad. My S3 internet connection is so damn slow even the 1990's dial up network would process faster.

I asked Sprint associates here on Oahu what and when would the 4G take effect here, they told me summer time this year 2013, It's frickn' June going on July soon and no 4G. what a load of crap............1st 4G network yeah right!!! 1st Bull**** network. Sprint should Sprint down the cliff or even in to the black hole!!! I bet the Verizon guy would be able to make a phone call from the black hole. and for Sprint, you would be S** out of luck....

When I got my phone I was asked about insurance, prior to the activation fee. I told the guy I am not interested because I know that is just a gimmick to scheme money. And when I found out about it I called SPRINT again and told them off. asking them why am I being charged for something I did not agree upon. To the Sprint Associates please do not play people to be fools specially the ones who do their research before even thinking of getting a phone with your Stupid, Fake, b. s. network......Your.4G is just a logo intended to fool people to buying your stupid service.
     
Add reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Worst Service Ever
Posted by Usmcayala009 on 05/27/2013
LAS VEGAS, NEVADA -- This company is the worst I've had they should be the next Cingular. Oh wait, they aren't in business anymore and for a good reason.

Sprint claims that they have unlimited internet. Oh yes they do, but you have to wait hours for something to load even when I get full bars and 3g. When I called to complain, they told me that I do have good service and that I have been using the Internet a lot. Well, first off I think I would know if I have good signals, since I'm the user. Don't go telling me that I do and also about me using the Internet a lot. Yes, I do and 90% of that use is me waiting to load something that doesn't even come up like Netflix. They are the worst company ever! Don't get Sprint they are scammers.
     
Add reply

Top of Page | Next Page >