Sprint Fraud Dept
SOUTH LAKE TAHOE, CALIFORNIA -- About 2 months ago I had my mom use her credit card to pay my Sprint bill, we called it in and they said that her account would not be linked to my account. Then my payments came due and they were always ... read full review3 Replies - Latest reply on 02/10/2012
Seasonal Standby Status Rip Off
PHOENIX, ARIZONA -- I had a phone that was no longer in use on a family plan. I was told by a Sprint representative that if I placed it on seasonal stand by it would be 8.99 a month until the plan ran out or $120 if I just ... read full review2 Replies - Latest reply on 09/18/2013
MUSKEGON, LOUISIANA -- The manager of the E Sherman Blvd store in Muskegon lied to me to get me locked in to another 2yr contract. He told me the Sprint phone connect 2 would work with a cordless phone if I lost power. HE LIED .it will not work with a cordless you have to have a corded phone for it to work. Then he told me if I referred a friend I would get a $25.00 gift card & the friend I referred would also get a $25.00 gift card. He told both me & my friend that HE would take care of the paper work to get us the gift cards. Again HE LIED.
4 Replies - Latest reply on 05/18/2013Add reply
I went back to the store to get it straightened out and told there was nothing they could do for me. bull@#$$@. The only reason they couldn't do anything was they had me locked in to a 2yr contract and knew I could do nothing.This is total BULL$%^&&%%.
After 6 months of crappy service and over 30 phone calls trying to get it fixed with no resolve, I decided to cancel my service. However, I have a year left on my contract and they won't waive the cancellation fee. I have 3-7 dropped calls a day sometimes within the same call. The rest of the time, there is so much garbled speech that I can't understand the person on the other end. This happened when they decided to dismantle a cell phone tower in my area. When I signed the contract, that tower was up many years ago with good service. I have been faithful to pay my bill each and every month. I held up my end of the deal. Sprint did not. Now I am stuck paying for crappy service that I never signed up for.
1 Replies - Latest reply on 06/15/2013Add reply
All I ask is to get out of my contract along with the other 4 people on my plan, without a cancellation fee. The last call I made to them was escalated to a higher up manager in the cancellation department. His response was, "oh well". I can't make phone calls sometimes or 10 minutes at a time because I have to use the airave at my house and that uses my Internet service. If my Internet is down, I can't make a call. When I told this manager that, I asked him what if his mother was having a heart attack and her phone didn't work? He said, "I would deal with it." Now, isn't that great customer service?
Sprint Is Full of CRAP!!!
HONOLULU, HAWAII -- I have been with Sprint for 3 years, I started with the HTC EVO, then upgraded to the Samsung GALAXY S3. From all that I have read, Sprint announces it was the first network to have 4G what a load of ... read full review
FLORIDA, FLORIDA -- For those of you who's been thinking to switch to Sprint because is cheaper let me tell you is not worth it. The data is slow is like been on dial up. All of the sudden you get a new voice mail of a call that you never received and it was two days ago. They drop your calls. I have been with Sprint for a long time and to be honest the service is getting worst and worst. I think they don't have the capability to handle so many smartphones but since they are cutting cost that is why they can give people the all included packages for a lower price. What is the point of getting a all data package if the phone is to slow and you keep missing important calls. And no is not my phone it happens to my husband too. We took the phone to check to apple and the phones were fine. So beware!!Add reply
No Customer Loyalty
ATLANTA, GEORGIA -- I have been a Sprint customer for well over 8 years. I eventually added an additional line to my account and am an on time payer. In the years that I have been with them they used to reward you for ... read full review5 Replies - Latest reply on 06/20/2013
LAS VEGAS, NEVADA -- This company is the worst I've had they should be the next Cingular. Oh wait, they aren't in business anymore and for a good reason.
Sprint claims that they have unlimited internet. Oh yes they do, but you have to wait hours for something to load even when I get full bars and 3g. When I called to complain, they told me that I do have good service and that I have been using the Internet a lot. Well, first off I think I would know if I have good signals, since I'm the user. Don't go telling me that I do and also about me using the Internet a lot. Yes, I do and 90% of that use is me waiting to load something that doesn't even come up like Netflix. They are the worst company ever! Don't get Sprint they are scammers.
PALATKA, FLORIDA -- Had 6 lines on family plan. Went to get new phone and paid $50 early upgrade fee. When bill came they left 5 lines on family plan, other line was put on plan at $150 per month.
2 Replies - Latest reply on 04/01/2013Add reply
After 4-6 calls and almost 2 hours on phone got them to reduce plan to $69 per month but still costing me $50-$70 month more per month plus almost $100 in surcharges. All done without my permission or knowledge and all they say is too bad, if I have to go to another carrier. If the account wasn't in my son's name I would cancel all lines and let them try to collect. Terrible way to treat a customer of 6-7 years. Terrible way to treat anyone.
If they told me family plan can now only have 5 lines I wouldn't have changed anything. Live and learn, the hard way...
Screws Over Military!
My husband is in the Marines and we got stationed out in 29 palms. We ended up having zero bars at our home we can't even make a phone call at our house it would drop our call immediately. We contacted ... read full review3 Replies - Latest reply on 05/14/2013
ARIZONA -- I live in a rural area in Arizona and I have had a Sprint phone for years at least 5 and I have never had any issues with the cellular company until now. We are constantly dropping calls and every time ... read full review3 Replies - Latest reply on 07/27/2013
I have had Sprint for about 7 years. Just this past year their service has sucked! Whenever we inquire about this we are told that they have towers down in our area. Now, we live in a rural town in AZ with the largest big city being about an hour away. If the service had always sucked it'd be one thing, and I wouldn't have stayed with them all these years, but that isn't the case. WHY aren't they fixing all these towers and restoring our service. I even checked out the coverage area online and it shows our WHOLE area as roaming, while on the other hand AT&T has FULL coverage in our remote area. Go figure. It is interesting to also be charged the extra $ per month for a 4G phone, when we don't even have 4G towers here! Nice way to take advantage of the little guy yet again. I am fed up with the dropped calls, poor connections and dead zones!!! My family has 5 phones with this company and if things aren't corrected quickly I will be changing to AT&T. 3 Replies - Latest reply on 03/23/2011Add reply
COLUMBUS, OHIO -- That IS the bottom line...SPRINT SUCKS! We ALL need to post our thoughts, comments, and experiences we've had with Sprint ONLINE so that the search engines will pick them up for everyone to see what a ... read full review6 Replies - Latest reply on 09/07/2013
MICHIGAN -- I and my sons have all of these problems with Sprint.
I THINK IT'S HIGH TIME WE START A CLASS-ACTION LAWSUIT AND DEMAND INTEGRITY FROM THESE COMPANIES. AND DEMAND A REFUND ACROSS THE BOARD FOR ANYONE ... read full review27 Replies - Latest reply on 12/03/2013
DENVER, COLORADO -- I purchased an IPhone 5 from Sprint in August of 2012 for use in Colorado. As of today Sprint is still providing only 3G speeds in Denver. Other companies moved to 4G LTE years ago. However, Sprint still demands premium dollar for an archaic service. Sprint recently tried to convert to 4G LTE and it was such a disaster that they had to revert back to 3G. It was so bad that when I made a cal to Sprint customer service the call would drop. Yet Sprint management still wants premium money for this dinosaur network. Sprint claims to be building their 4G system from the ground up. I believe it, and at the rate they are going it will take 20 years. As soon as this joke of contract is up I'm signing with a company that actually provides their customers the latest technology to match the phone they sell.
Other problems I've had with Sprint is with the Razor. It was so poorly designed that it kept breaking and had to be replaced numerous times. I asked management to replace the lemon phone with a different model and they refused.