MARTINSBURG, WEST VIRGINIA -- NEVER HAVE I HAD SUCH A NEGATIVE EXPERIENCE WITH A COMPANY! Not just this store but Shentel (who operate these stores) and Sprint Corporation. I switched my number to Sprint from AT&T (at their Hagerstown Store). I was told to bring in the last bill and they would take care of sending it in to get my contract paid off. Before I received the bill I moved to Martinsburg. I added a line at that store with an EXTREMELY NICE and PROFESSIONAL Rep named Shane (the only positive thing I can say about the whole experience).
He kindly told me that since I brought my number over at one of the stores that were operated by the same company I could bring the bill there instead to save me the trip, which I appreciated. Here is when things turn disastrous. When I brought my final bill in the sales associate did not provide complete information (as I later found out by another associate). I waited longer than needed for my pay off which I still haven't received. AT&T had sent my account to collections affecting my credit score. I called Sprint, they could find no record at all of ever receiving the paperwork.
After several attempts a Sprint customer service supervisor got me to the Martinsburg store. The manager was apparently unable so I spoke with an associate (when they admitted to the mistake) but could offer no solution except to get yet another copy of my bill (AT&T charges $10 for a reprint plus I had to pay extra to have it expedited) and even then they could not guarantee that I would receive any payment. I called Sprint and complained to several reps. They kept referring me back to the store since it was not a corporate location. I went into the store hoping to resolve the issue.
The guy said they already knew who I was and they were "working on it". I had asked what else do I need to do, did I need to get a lawyer and sue Sprint for the money and defamation of character (as my credit score has been negatively impacted)? The sales associate then threatened me stating that I might as well pay off the AT&T contract myself before I think about suing Sprint. It would be a waste of money as Sprint has billions of dollars and have great attorneys and could easily get out of it.
I then told him I would go to Facebook or off Sprint property outside the store to warn people not to use this store or particular company to save them from what I had been through. He again threatened me again saying that if I did that Sprint would sue me for defamation and that they would take everything I own. I would never be able to afford the attorney fees so I should think long and hard about doing anything like that. I asked to speak to his store manager, he said he was unable. I then asked for his district manager's information. I was told she is a very busy person and it would be unlikely she would get back to me.
I called Sprint again and filed a complaint with them. I was told the back office would call me back in 24-48 hours. I called back in 2 days. There was no record of the call or the complaint against the store. I was told they were sending another back and they promised they would complete detailed notes and to expect a call back in another 24-48 hours. Again I wait, I call back and am told that they do see it in but it can take 3-5 days. I don't even expect a call back now anymore. As the associate said I'm basically gonna suck it up as my loss and pay AT&T off and switch back to them.
I would rather pay their high prices than to treated in the manner I was. I have never in my life been threatened by a company or someone speaking on their behalf. And never have I seen a lack of concern as Sprint has proven over a situation like this. They obviously don't care about the customers. And have so much money that they can threaten people to keep them quiet with their lawyers. If they have that much money they definitely don't need any more customers and probably could stand to lose a few they already have. Shame on Sprint Martinsburg, shame on Shentel, and shame on Sprint. What you guys are doing should be illegal.
CHICAGO, ILLINOIS -- I am no longer a Sprint customer after 5 yrs. I paid my bill for myself & grandsons who were on my account. I paid the exact amount that they said I needed to close the account. After 6 months I get an email bill saying I owe 4 cents. I spoke to two customer service reps who wanted credit card info. I asked if they could give me a mailing address so that I could mail it since when I went to Sprint store I was told I had to call Sprint. When I called I was told that the only way I could pay was by credit card. Forget that I am not paying a 4 Cent bill on my card. Sprint could write that 4 cents off since I paid them thousands of dollars for years. How petty of a company is this? Yes that is Sprint.
WARREN, OHIO -- Have spent 3 hours over 2 days working online with 3 different customer support agents and still not able to access my online sprint account. The agents try their best but to date unable to solve problem. Problem: I have landline and 2 cell phones for daughters who live out of town -- I pay the bill & control account.
When I attempt to log on it asks to which cell phone I want them to send the secret code -- my ID and PW is not enough - we have to have a secret code -- I tell them the cell phones are not here but with my daughters & all I have is Sprint landline but they can't send a voice code to the landline like the bank does. So to date I can't access my account which has more than a year to go. I am planning to file for damages in court so they'll have to defend suit or pay my default judgement for the max allowed by the court. I've had it!!! Final response from Richard at Sprint customer service was, "It is not possible to log into your sprint account using landline."
After being with Sprint for 5 years and having paid for unlimited data since December, when I finally needed to really use it, I received notice that I'd exceeded 100 MB of data on roaming and my data was immediately shut down without any warning. I was never informed that unlimited data was anything BUT unlimited! When I called to complain, they turned my data back on "just this one time" but then it was shut off again within a few hours.
I switched to T-Mobile whose data IS unlimited and have been getting the services I need while I'm between homes and staying in a campground. After switching carriers, I received a call from Sprint. The gal said there were NO CAPS on their data. Unlimited IS unlimited. She was so certain of it, she put me on hold so she could "fix" my account. A few minutes later, she came back to tell me that she hadn't known there was a cap on roaming and even she had that plan. Then she told me there was nothing she could do for me. I will NEVER, EVER be a Sprint customer again.
BEECH ISLAND, SOUTH CAROLINA -- I believed the TV ads that Sprint runs regarding the lower cost and excellent network coverage. Before signing up I checked the network coverage map for my area online. Once I was certain that the coverage in my areas were no less than good in some places and excellent in others I dropped my AT&T cellphone plan and signed on with Sprint. That was a big mistake. I have a home in western SC and a condo on the coast. The best I ever got for data service was 200MB...not GB. Calls were constantly dropping or garbled. I called Sprint to cancel my service. Since I was beyond the 14 day window, I was told I couldn't without paying for my iPhone in full. That was fine.
I went to T-Mobile to port my number and move my phone to their network. They informed me that phones purchased with Sprint MUST be on a Sprint network. They cannot be unlocked to move to another network. Fortunately T-Mobile paid off my remaining balance. I now have excellent service for both data and calls for not too much more than I was paying Sprint for their miserable product. My daughter in Cleveland OH has Sprint service and says she is pleased with the performance in her area. My suggestion would be if you try it and it is not up to standards drop it immediately.
BOISE, IDAHO -- Sprint made misapplied a pmt then after dispute, made an adjustment that resorted in a past due balance and disconnect notice. After numerous calls disputes, I was mislead again by the representative convincing me to make a pmt arrangement on the entire balance (which a huge portion wasn't even due yet) in order to give them time to apply the adjustment without interruption.
That arrangement was only good for a few days. I called the day prior to arrangement day to extend the actual balance due 2 days prior. I was hung up on twice and put on indefinite hold every time. To finally find out... My account had been transferred to the "dynamic" dept. by Corporate & NO arrangement is allowed, total balance due no exception.
Sprint has stooped to the lowest of low. I have been a customer since 2002 & have 6 people on my account. Sprint's mishandling of our accounts are reckless, incompetent and disgusting!! Time for the world to know... Review your bill, they are most likely incorrect and beware of fraud!
Every month we receive a $40.00 increase on our bill. We will call Sprint, spend about an hour on the phone with Sprint, and they will credit our account. We are under contract for another year so there should be no changes to our account, yet every month there is a $40.00 increase.
This is so frustrating! They wrote the terms of the contract, we agreed to those terms, and they arbitrarily add a $40.00 charge each month. If we try to leave Sprint, we will be severely penalized. It seems with Sprint you will be penalized either way. Buyer beware, Sprint will lie and tell you the plan is one price, but ONCE YOU SIGN THE CONTRACT AND PAY FOR YOUR PHONE THE PRICE WILL INCREASE.
KENDALLVILLE, INDIANA -- This Sprint store had a sale sign on a phone. I purchased 2 said phones, but not getting discounted sale price. Sprint has done nothing to make it right! The salesperson who sold us the phones is the manager's sister, so what manager says to her boss is what they believe!!! I am now a Verizon Customer, and it's a thousand times better. So beware of Sprint. Has they allow their stores to false advertise, and commit fraud to their "valued" customers!
PITTSBURGH, PENNSYLVANIA -- This company has the worst customer service people I have ever dealt with. Couldn't access my account through the phone app, so I called to find out why I was being told my bill was due when I just paid it. First of all you can't understand what they're saying. Where are these calls being routed to anyway? Second of all they had no idea what I was trying to get accomplished. I was put on hold so many times I finally hung up in frustration. I'm going out to look for another carrier.
MINNESOTA -- I had a similar experience which is why I will not sign up for Sprint autopay. They are crooks and do not care about the customers once they rope them into service. The customer service is overseas and they just repeat the same script over and over, and do not resolve your problems they hang up on you or transfer you to another department. There is a difference between speaking English and understanding it and showing empathy and these reps have none of that.