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Sprint Consumer Reviews

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Poor Customer Service and Lie After Lie
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TRACY, CALIFORNIA -- Sprint customer service is a crap! They are wasting your time. I tried to cancel my account and create another family plan with Sprint! I called them 4 times and they told me they canceled the account. I went to Best Buy to open the new account but guess what still my account is active! I have been their customer since 2012 and I convinced two others to join Sprint and new account but now I am leaving! They don't understand I wanted open another account on Sprint but they afraid I leave Sprint so they wanted to keep the service! Goodbye Sprint!

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Customer Neglect
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I called Sprint to transfer service from Verizon until I got the breakdown of the costs in my email which was completely different than what I was quoted on the phone. I called Verizon back to keep my service with them and they advised me to contact Sprint to stop the service before it ports over. I did that and Sprint reassured me the service would be cancelled.

This morning I woke up to no service with Verizon, as Sprint lied to me and never cancelled the service from Sprint. To make a long story short, I got my service back with Verizon and will never do business with Sprint again. They lie to get your service and lie to keep it. Verizon gave me a $100 credit for my trouble even though it was Sprint's deliberate error! Are they that desperate for customers?

After getting my Verizon service back, the Verizon agent told me to call Sprint back to make sure I wouldn't receive any charges, so I did. I got a foreign lady on the phone that I had to explain the situation to 3 times and she still didn't understand me. I ended up hanging up, but wonder if she was "playing dumb" and really did understand. Nothing surprises me anymore because I found out through all of this that Sprint will do anything to be deceptive!

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Sprint Billing Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TEXAS -- I just got off the phone with the Sprint representative. I continue to be baffled by how Sprint is handling my issue. After chasing the solution for over 7 months. I was finally told in the beginning of April that Sprint no longer has (or never did have) the audio recording for my initial call.

They have offered me $196/month (vs $170/month that was agreed upon per contract back in Oct 2017). But I also lose the family tracker and insurance on my devices. On top of that Sprint is not giving me my monies that were taken out of my account on a monthly basis (over the last 7 months)... Why. Because they have no proof of my call in Oct 2017. Sprint is willing to fix the future... but not fix the past (even though they dropped the ball... repeatedly).

But they have proof that I have been chasing this issue down since Dec 2017? They have the recorded messages and notes from the last 7 months? Why wouldn't they give a customer of 27 years the benefit of the doubt? I was never told there is no audio. I was told each time that a representative will investigate and call me back. I have been filing my complains that Sprint is taking the wrong amount since Dec. I am beyond frustrated at this time. I need someone to resolve this issue and give me my money back.

Sprint has taken the following from my account (Nov $213.76, Dec $282.06, Jan $276.48, Feb $277.53, Mar $222.28, Apr $277.31, May $277.62) Grand Total $1827.04. Agreed on contract on Oct 11, 2017 was $170/month. So my total should have been ($170 * 7 months = $1190). Sprint owes me $637.04. Thanks.

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I Owe Sprint $.04 & Only Way I Can Pay Is With Credit Card
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHICAGO, ILLINOIS -- I am no longer a Sprint customer after 5 yrs. I paid my bill for myself & grandsons who were on my account. I paid the exact amount that they said I needed to close the account. After 6 months I get an email bill saying I owe 4 cents. I spoke to two customer service reps who wanted credit card info. I asked if they could give me a mailing address so that I could mail it since when I went to Sprint store I was told I had to call Sprint. When I called I was told that the only way I could pay was by credit card. Forget that I am not paying a 4 Cent bill on my card. Sprint could write that 4 cents off since I paid them thousands of dollars for years. How petty of a company is this? Yes that is Sprint.

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Sprint Denies on Line Account Access to Land Line Customers
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WARREN, OHIO -- Have spent 3 hours over 2 days working online with 3 different customer support agents and still not able to access my online sprint account. The agents try their best but to date unable to solve problem. Problem: I have landline and 2 cell phones for daughters who live out of town -- I pay the bill & control account.

When I attempt to log on it asks to which cell phone I want them to send the secret code -- my ID and PW is not enough - we have to have a secret code -- I tell them the cell phones are not here but with my daughters & all I have is Sprint landline but they can't send a voice code to the landline like the bank does. So to date I can't access my account which has more than a year to go. I am planning to file for damages in court so they'll have to defend suit or pay my default judgement for the max allowed by the court. I've had it!!! Final response from Richard at Sprint customer service was, "It is not possible to log into your sprint account using landline."

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Unlimited Is Not Unlimited and Even Their Own Employees Are Shocked!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

After being with Sprint for 5 years and having paid for unlimited data since December, when I finally needed to really use it, I received notice that I'd exceeded 100 MB of data on roaming and my data was immediately shut down without any warning. I was never informed that unlimited data was anything BUT unlimited! When I called to complain, they turned my data back on "just this one time" but then it was shut off again within a few hours.

I switched to T-Mobile whose data IS unlimited and have been getting the services I need while I'm between homes and staying in a campground. After switching carriers, I received a call from Sprint. The gal said there were NO CAPS on their data. Unlimited IS unlimited. She was so certain of it, she put me on hold so she could "fix" my account. A few minutes later, she came back to tell me that she hadn't known there was a cap on roaming and even she had that plan. Then she told me there was nothing she could do for me. I will NEVER, EVER be a Sprint customer again.

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False Advertisement
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KENDALLVILLE, INDIANA -- This Sprint store had a sale sign on a phone. I purchased 2 said phones, but not getting discounted sale price. Sprint has done nothing to make it right! The salesperson who sold us the phones is the manager's sister, so what manager says to her boss is what they believe!!! I am now a Verizon Customer, and it's a thousand times better. So beware of Sprint. Has they allow their stores to false advertise, and commit fraud to their "valued" customers!

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Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PITTSBURGH, PENNSYLVANIA -- This company has the worst customer service people I have ever dealt with. Couldn't access my account through the phone app, so I called to find out why I was being told my bill was due when I just paid it. First of all you can't understand what they're saying. Where are these calls being routed to anyway? Second of all they had no idea what I was trying to get accomplished. I was put on hold so many times I finally hung up in frustration. I'm going out to look for another carrier.

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Sprint Is Terrible
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MINNESOTA -- I had a similar experience which is why I will not sign up for Sprint autopay. They are crooks and do not care about the customers once they rope them into service. The customer service is overseas and they just repeat the same script over and over, and do not resolve your problems they hang up on you or transfer you to another department. There is a difference between speaking English and understanding it and showing empathy and these reps have none of that.

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The WORST Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LOS ANGELES, CALIFORNIA -- This may be the company with the worst customer service I have ever dealt with. I have been with the Sprint for 7+ years and it has gotten worse over the years. After numerous billing issues that they refused to correct I finally moved coverage to Verizon and am actually paying only $5 more a month with MUCH better cell service & the customer service has been fantastic. My only regret is giving Sprint so much of my business.

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Sprint Rating:
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1.2 out of 5, based on 208 ratings and
335 reviews & complaints.
Contact Information:
Sprint
2330 Shawnee Mission Pkwy.
Westwood, KS 66205
913-624-3000 (ph)
www.sprint.com
investorrelation.sprintcom@mail.sprint.com
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