I had Sprint for 14 years. It was ok until Feb. 24, 2016 when they emailed me telling me I can get new phones and even give me a free tablet. They said I could get 2 Samsung S7 one would be 25.99 the other 12.99 and 11.00 and 11.00 for ins. Then I would get 8gb high speed 2 unlimited gb and unlimited everything. We came to a price, I was then told a representative would bring the phone to house on March the 9. I called to ask what time on the 9th is the man coming. I was told the phones were mailed out and they were mailed to my other house which no one is there. That was the first mistake many many more to come.
I got the phones on the 8th, wrong house but I got them. I called to ask where is the game headset and tablet. Mistake 2. The lady said "I will mail you the headsets and have someone look into the tablet". Was told go to store to change my phones over. Got to store, the lady looked on Sprint notes and told me the price is not what they said. I called up Sprint and the representative told me a price that was 60.00 dollars more and everything was different. I then said "Keep the phones. Can I leave them at the store". Man on phone said "No you have to mail them in".
I got home, called Sprint, was told hold on they will get someone to call me back to work this out. That was on Tuesday the 8 of March. No CALL BACK AT ALL. Waiting to send everything back to Sprint but still no labels to send back, no call backs. I called to be told someone will hear the tapes. I said "Good, I have tapes for them to hear as well". After calling and calling for the mail back label I got a call, they wanted to work it out. I am on the phone with Sprint when Sprint calls on other line, leaves a message making up lie after lie. He said he played the tapes, I know there was no way everything he said was wrong.
I got off the phone with Sprint to call the Sprint man that left the message, instead I got his boss. I played tape for him he said "Sorry I will have some get back to you". I also was told that man that said he played tape never did. I was nice and waited for label to send back phone, and Win back to call me. Win back called me, we was talking things were may be working out, had to hold on, just to get a different man who then acted like he was going to help me. At this point it was going to be get one phone get one free and we were working on plan, it looked ok. Then the call was lost.
I called back to be told a different price. I said "Forget, I just want to mail this back. Where are my labels". It is March 24 and I just got my labels to mail the phone back. They lie and lie and never said sorry for anything they did. It took from March the 7 until March 24 for Sprint to mail out labels. Thanks to Sprint I have to wait to change my phones over until this is all taken care of. They DO NOT CARE I WAS WITH THEM FOR 14 years so look out before you get Sprint. If they do this what will they do to you.
ATLANTA, GEORGIA -- I have been with three phone service companies, but Sprint has been the worst of all. They have hidden fees in their contract and have the worst customer service I have ever experience. I purchased the protection plan and when my phone broke they charge 200 dollars to fix the issue. I had been paying 11 dollars every month for two years for this "protection plan" to end up paying 200 dollars to use the service.
So instead of paying them, I went to Apple to get it fix. It turn out that Sprint sold me an unregistered phone that was incorrectly tested and contain an Apple ID of someone I did not know. So of course, Apple could not fix the issue due to the unknown Apple ID.
I went back to the Sprint store that sold me the phone. I talked to the store manager, which could not do anything because the person that sold me the phone was not there. Now, when I tried to get the phone service on hold while the issue get solve, and I would not get charge 80 dollars a month for a service I have not been using, neither the store manager nor the customer service specialist could get anything done. I called three time. Each time they tossed me to different people all to result in a waste of my time.
Now I have a phone that does not work, even though I was paying a monthly protection plan, and paying a service I do not use. And the worst part of it all is that I am stuck with this useless phone company call Sprint because I have a phone lease, so to cancel their services I would have to pay 400 dollars.
Worst company in the world. The customer service is horrible. Their sale associates will lied to your face to sell you anything. I cannot wait until I get out of this dreadful company. If you are reading this and want to save yourself the frustration of dealing with terrible customer service, do not get Sprint as your cell phone provider!
We had unlimited everything through Sprint. An in-store sales guide convinced us to go off of it to another plan as we would never go over on minutes. We did. So, I called Sprint to get back on the unlimited plan that we were on. It is no longer offered!!! So, after a bunch of yelling the representative "by a miracle", found me an unlimited plan. We agreed on $270 a month, not a penny over, all in. ALL OF A SUDDEN, we start getting texts from Sprint that we are over on minutes?
I called in AGAIN, got someone else... (Luckily, I wrote down the confirmation # from the first conversation.) She says, "Not sure what happened, but he never saved it in the computer, and I can't find what he promised you, but let me see what I can do". After a half hour on hold, she comes back with another "miracle". $280 a month. "Can't get to $270, but we can do $280 all in." I get my most recent bill, $385!! I am on the phone now, and they are making more excuses. I am screaming at them!!!
They are just trying to run in circles and make excuses. Now they are escalating to someone else because this second level supervisor CANNOT CREDIT ME BACK WHAT THEY OVERCHARGED ME!! What?? How can anyone in the year 2016 think that they can run a business like this?? So terrible!!! I literally have been on the phone with them (a total) of 4 hours and counting!!!
ST PAUL, MINNESOTA -- I have been with Sprint for about 7 or 8 months. I was with a previous carrier, never had any problems. A few months ago, my first bill was enormous, and I felt I was lied to. I have to talk to a service representative on the phone for 2 days, 5 different reps, 3 supervisors to get something straight. Next, on the way to my daughter's graduation, was in the store for an hour, (I only had 3 hours to get there), my phone fell, but they could not help. Next, my piece where I put the input to talk on my microphone broken and was at my last stage of finally deciding to leave the company.
Finally, I got up the nerve to walk into the store, livid and met Amonte **, the retail consultant who eased my mind and my worries about my phone, cleaned out the talk piece and treated me like never before. I decided to stay and I really appreciate this employee for his exceptional professionalism as well as compassion for my issue. Sprint, this man was an example of what customer service should be and I applaud him for his service. Needless to say, I am staying!!!
OHIO -- Just dropped from four phones to one on Sprint after five months of aggravation. A really good promotion ended and I called to find another as we are not on a contract. The plan was offered to loyal customers only (we've been with Sprint over ten years!) and offered NO per line access fees (4 x $15 = $60 savings). Those savings never materialized even though I have this offer and my acceptance in writing, in an emailed chat transcript. I spoke with countless folks in customer service and supervisors.
The final straw was when one finally acknowledged that there was no such offer and I still had to pay the extra $60 per month plus taxes and late payment charges. If my son had other service where he is on campus, we would have no lines on Sprint. All those TV ads are for the uninformed who don't know what they are signing up for.
WESTWOOD, KANSAS -- I had AT&T and I thought their service was bad. Wow. Sprint is by far worse. When I changed from AT&T - I believed my bill would be lower than what I was paying with AT&T. Surprise, Surprise. It is higher and the deniability and taking ownership of a problem is worse too. It is going to take approximately $700 to cancel my account. Not only do you have to pay off the equipment - you have to pay off the lease as well. I would like to rate them at no star rating. It is not the people - it is the company policies that they must deal with. Shame on Sprint.
LOS ANGELES, CALIFORNIA -- Sprint sucks... First of all for a two-year period I was paying 80 dollars for a 1 GIG of data service which after two weeks I couldn't use my GPS because my data was at the limit. After the two-year ripoff or as Sprint calls it plan I went back to the store in east Los Angeles to see my options. One of the customer service guy kind of helped me not caring whether I renew my service or not.
After that I walked out the store and cancel my service with Sprint. I had just paid two months of service and it was the end of the month so all was needed to be done was to cancel the account. Instead the lady charged an extra month which led to a collection agency. Now I'm in collections for the amount of 82.60. So I went prepaid with Boost Mobile which is a lower branch of Sprint network and the same results.
The cell number I was given was an old number given to another customer causing me headaches because I was stuck with the phone number contacts of the old customer that means I was getting some weird calls. So I go back to the Boost Mobile store to change the number and guess what, the customer service guy was a total jerk, didn't want to help me at all. I'm done with Sprint, don't recommend this company..
I was told there would not be an access fee because that was the promotion when we added a line. Now, each month, the access fee keeps showing up. The local office said it was going on and they have fixed the bill a couple of times. I have tried the Customer Service for the company. They have said they understand and fixed it twice, but they won't take it off the bill. They said the promotion was over when we got the phone and my only option is the local office can continue to fix it if they choose to do it. Very frustrating. The local office should have the authority to fix it for good or else the national Customer Service should fix it.
KANSAS -- Do not sign up with Sprint cellular... ever!!! There is only a 14 day trial period (starts from the date the phones were ordered, not when they are activated) to return the phones if you do not like the service. My service is horrible. I am 5 days outside this 14 day period and Sprint will not allow me to return the phones and get out of the contract without paying all the charges for the 2 years... over $2k!!!
Customer service is not helpful at all. They keep telling me that the connection needs reset and that it is not their network. All the phones on my account drop calls, have minimum reception in most places. I was on the phone with Sprint customer care and it dropped the call. Had to start all over with someone new. Do not sign up!!! If you do and your service does suck like mine take the phones back immediately!!! Do not wait.
I am a new customer to Sprint and absolutely hate it!!! The terms and agreements in which I signed up for was changed when I received my billing. The customer service reps were horrible - Maribel **, Melody **. The billing concerns following speaking to multiple reps were never resolved. This has been the worst investment I have ever made. Sprint customer service is horrible in conjunction to poor phone service. SHAME ON YOU SPRINT.