Sprint Sucks. I get too many dropped calls a day. I called them and explained the problem, but they don't care. We have to pay them for a [snip] service. DON'T GET SPRINT. Add reply
? -- Sprint has over the past few years removed features from my phone plan under the guise of what they call "upgrading". Sending and recording messages to other Sprint members, using the phone as an alarm clock, removing my browser capability and erasing voice messages at their whim are some of the features that I'm writing about.
When you call customer service about this you can count on them knowing nothing about it and being profusely sorry but completely unable to help in any way. Sprint is a "sorry" company indeed and should not be trusted to keep their word or services. If you are thinking about using them for anything in any way, DON"T.
Every since I had Sprint, I had nothing but problems. I can never get any service, my bill is at least 250.00 or more a month(I have the 79.99 plan), and when I want to end my contract, they suspended my line, and won't let me cancel my contract. They want my to pay to get the phone back, and pay extra for the cancellation fee. When I speak to an incompetent rep, they wouldn't transfer me to no one else, and hung up on me. They're very rude and dishonest. Save yourself the headache and don't contract with Sprint.Add reply
I (Almost) Trusted You Sprint!
FLORIDA -- I was with T-Mobile for 11yrs - loved them, but when I moved they didn't cover my house and needed a phone and hotspot. I did my research and went to Sprint unlimited talk/text/data plan (mostly on cost). ... read full review
HOLLAND, MICHIGAN -- We have had Sprint for 11 years without too many problems but for the past year, the two phones we got with our plan are not working unless you sit out in the cold and my son's phone has to have the cord attached in order to make a call. My husband's Iphone seldom receives calls and he cannot call me from work on his cell. Never had this problem until the past year. Sprint won't replace the bad phones unless we sign another two year contract even though we have insurance on our phones. If we cancel our last year on our contract, it will cost us over 200.00 per phone. Their customer service is absolutely the worst EVER. After dealing with Sprint, I don't care if I ever have a cell again.Add reply
Roaming Charges on Sprint bill
KENTUCKY -- I just received my Sprint bill after a 48 hour trip to Montreal. I thought I turned off my roaming and yet received a bill for 187.00. I called and talked to three supervisors and was told "tough luck". ... read full review2 Replies - Latest reply on 11/27/2012
SONOMA, CALIFORNIA -- Sprint has over sold phones and broadband cards without enough "Band width" to provide service. They have sold so many plans and broadband devices with out keeping up their cell phone tower capacity that mid day (high usage) all of their devices become intermittent or unusable. I have had Sprint service well over 10 years and with in the last year my phone & data card are unusable from 10:00AM until 3:00PM due to lack of Sprints data "bandwidth" capacity. I found this especially true in the Sonoma California area between the intersection of HWY 101/HWY 37 through the city of Sonoma up to the Napa county line, and north up to Petaluma. This was confirmed after I contacted the PUC and spoke with Sprint ("off the record").
So if you need a reliable wireless device DO NOT CHOOSE SPRINT!!
WILDWOOD NJ, NEW JERSEY -- Been a Sprint customer for 15 yrs. Upgraded my phone and my husband phone Sprint is charging us 36.00 Each per phone. When I called to try to have it removed only because we are loyal customers have never been late with a payment, the first customer representative was rude after she put us on hold 3 time totaling 15 min. To tell they won't take the fees off. I will cancel my contract with Sprint and find a company that wants my business.3 Replies - Latest reply on 09/26/2012Add reply
Sprint a huge disappointment
TEXAS -- I copy the letter I wrote Sprint below. I received a call today saying: too bad. I will cancel this month.
I have been a Sprint customer since I acquired my first cell phone in 2000. I ... read full review
No Respect for Regular Customers
BRIGHAM CITY, UTAH -- We went to the Brigham Sprint Store owned by Brightstar. My phone is getting old and I needed a new phone. We have a family plan with 5 phones on the plan. Over the past few years, as a family member ... read full review
Deceptive Billing Practice
OVERLAND PARK, OHIO -- To whom it may concern,
i recently bought a new cell phone from sprint for my nephew who had recently signed up for the Ohio national guard. When I got my bill by e-mail this month I found I was now ... read full review4 Replies - Latest reply on 07/19/2012
DELAWARE -- I have been with Sprint since 3/2000. I have 2 accounts 12 phones total. For the past year I have been out of work due to a medical problem so every month I am getting my service temp suspended and I have to pay 36.00 in fees plus late fees to have my phones turned back on, I really don't have a problem with that because I am always late, but this week they suspended my account today because I have a 200.00 past due bill and to make a payment arrangement they wanted 15.00. I didn't have it so my phones are still off.
1 Replies - Latest reply on 07/11/2012Add reply
You would think they would do a little more for someone who has been there so long and the money I spend every month. And the last 2 months we have been having such bad reception in Delaware I wish I could charge them every time a tower goes out. My daughter has Verizon and they always work with her for her bill. So stay away from Sprint. They are not loyal to their customers at all.
August 2011 was lured into renewing my service contract with Sprint for 2 more years. Offered as an added enticement free phone upgrades. I stated being on a fixed income and disabled I could not pay more than the $75 a month family plan I am currently paying. Was told by customer service not a problem whatsoever. So I verBally agreed. Now May 2012 my phone bill went up $12 a month. Several calls were made, several management levels all the way to Tim from Sprint at (913) 762-8318 informed me the special had ended. I informed Tim it wasn’t a special, it has been the price I was paying for 4 years. Tim told me basically I was screwed, nothing he would or could do and I am locked into this agreement for 2 years.
My suggestion to whoever reads this RUN!!!! Go somewhere else, they lie to you, treat you like garbage while they steal your money. Robbing a disabled people seems to be a fun game for Sprint.
Worst service and phone ever.
CLARKSVILLE, INDIANA -- This is a letter I wrote to Sprint...It'll explain it all.
"You are the worst phone company in history. My husband and I the first month we got sent your phones they didn't work. The wouldn't make ... read full review1 Replies - Latest reply on 04/25/2012
Sprint is the worst Mobile provider ever. I used Sprint for 5 years, I do not remember a single month my bill came out to be what I expected. They always have additional charges. If you are planning on getting a cell phone plan with Sprint, just be ready to argue with them every month over your bill. Their pricing is not competitive with market rates, their phones get bad pretty quick. After using Sprint for 5 years, I will never ever recommend anyone to use that service.1 Replies - Latest reply on 04/18/2012Add reply
Sprint Early Termination Fee
After being a Sprint customer for over 15 years and always being on time with payments and never calling for anything prior to this......I had an extra phone put on my account through certain circumstances ... read full review5 Replies - Latest reply on 08/02/2011