Cancelling the Service - as Idiotic as It Gets
SAN FRANCISCO, CALIFORNIA -- My Mother-in-Law passed away on December 31st, 2014. I tried to cancel her service
(and I have done it for AT&T, PG&E - local utility company in the Bay Area, Cable, etc.). It took one phone call, 5 minutes, expression of condolences on the other end.
THE ONLY EXCEPTION - STARTEC! They requested the Death Certificate (of course, it would take several weeks before we get it). Incompetent, rude employees, hardly speaking any English. DO NOT CARE attitude. This is not the first time I have experienced unprofessional behavior by StarTec employees.
My sincere advice to everybody - do not deal with these people.