Startec

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1.0 out of 5, based on 6 ratings and
13 reviews & complaints.

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Startec Is a Scam
Posted by on
Rating: 1/51
ROCKVILLE, MASSACHUSETTS -- This company is a scam. I had technical issue and they couldn't fix it for 3 weeks. When I tried to cancel my account I finally got a supervisor. Nice Guy - He told me the Problem was with my Local phone Company and offered me a different plan; I had to pay upfront for this plan. He assured me that it would be no trouble going forward.

Sure enough next time I tried to make a call I had the same issue. I cancelled the account and asked for my money back. The response was - this account is not refundable. The nice supervisor never told me this!!! I sent the complain to BBB. Like I said - scam!
     
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Startec is a scam
Posted by on
Please do not give your debit/credit number to Startec. When I first open up my account with them almost 2 year ago I asked them if there was any monthly fee, they they said no. For cell service is just as you go that you can only pay the minutes you used, no monthly or other charges. Afrer carefully look through my bank statement last seven months before I cosed my account in Jun they had been charging me an extra amount. They managed to take 27 dollers to finally close my account. Surprisingly I received the statement today from Startec even though I closed my account in Jun and have not been using them since. I immediately called them to have him explain the charges. He said My account is not close and I need to pay monthly fee and because I have not been pay that there are late charges. I told him to close my account he refused saing not until he receive money from me. PLEASE BE AWARE WITH THIS COMPANY. PLEASE MAKE OTHERS AWARE!
     
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Alain on 2011-10-09:
Challenge the charge with either your bank or credit card company. File a complaint about Startec (they have a corporate office in Rockville, MD) with http://www.fcc.gov/complaints and http://www.ftc.gov/bcp/index.shtml
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Startec Thinks I'm Stupid
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ROCKVILLE, MARYLAND -- I signed up for Startec last May 26th when I didn't have a phone card handy and had to make an emergency call to the Philippines. After talking to a really nice agent about the details of their services such as not having to dial the access number when dialing from my cellphone, I started making my calls. When I opened my bill from my AT&T on June 2nd, I almost had a cardiac arrest after seeing a $1345.51 bill.

So I called Startec's customer service to clear up the miscommunication and was on hold for almost an hour while they were trying to trace the phone call when I signed up. Finally, they gave me a 24 hr waiting period for them to locate that call so we can listen to it together. I'm still waiting for them to trace it. When I asked to talk to a manager, I was given a 48-72 hr waiting period for them to call me back?! I wrote a letter and faxed and emailed it to corporate and customer service and got this response:

"I apologize if there was miscommunication during the sales call and this is the reason we send out the welcome package to clear up any questions or concerns the customer may have. Startec does not issue credit for charges that were incurred through another provider. If there is anything that I can do to further assist you please feel free to contact me."

But let me clarify that the "Welcome Package" was sent to me BEFORE I talked with the agent and had no instructions specifically for the service I was trying to avail. The person who wrote that email didn't even give "its" name but instead just left the regular customer service line so when I try to call them back, I have to retell my story over again.

STARTEC THINKS I'M STUPID FOR FOLLOWING THE INSTRUCTIONS THEY GAVE ME WHEN I SIGNED UP.
     
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Anonymous on 2010-06-03:
I'm not familiar with Startec, but it makes no sense that they would tell you that you didn't have to dial the access code prior to making an international call. Without the access code, there's no way for your account to "link" to your Startec account. As a result, you were direct dialing internationally and AT&T charged your their international dialing rates, rather than just deducting minutes.
Not sure what you can do about this other than to keep escalating it and hopefully they will find the recorded call. AT&T will probably not credit it either, due to it being international calls, they'll have to pay it if you don't. Good luck!
DeepakD on 2013-03-23:
AT and T charges $7 per minute to calls to India if you haven't bought their calling plan! That's a daytime robbery!! When thousand other communications services provide free international video, audio calling, how can AT and T justify charging $7 per minute? Anybody out there thinking about a class action lawsuit?
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Over Charged
Posted by on
Rating: 1/51
I was a Startec customer for about 7 years. I was not reviewing my bills as I trusted they will take the actual charge from my account (pay as you go kind of contract that you pay based on the minutes you talk). I checked my account as I saw they are charging a constant amount every month. I noticed that they have included me into a plan, which has a minimum charge. As a result, for the months that I talked only 4 minutes, I have paid 6.25 which should be about 16 cents... That is a rip off... when I called they didn't fix anything and didn't care at all...
     
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Rip off
Posted by on
Rating: 1/51
MARYLAND --
This company is a rip off, I cancelled my account to them
only to find out they're still charging me a monthly fee in my account. I called the customer service, they said it was not cancelled, so even though I have not used any service from them, they're still charging!!!! Customer service did nothing, she said she'll cancel my account which I already did long time, very poor customer service. I have friends planning to sign up for this --I will definitely warn them about rip off.
     
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Irvine on 2013-08-05:
STOP using STARTEC NOW! They are ripping everybody and charging their customers left and right without legitimate reasons. On the phone, they seem to resolve your problems by canceling your service, and one month later you go back and check your account, they not only didn't cancel, they add several charge fees to your account. Don't be a fool! STOP using Startec once and for all.
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Bad Company - Stealing Your Money, Beware
Posted by on
Made some calls using Startec calling company, nobody answered. They charged my account & refused to give me credit, bad customer service. Talking to me like I'm garbage or trying to get some money, bad bad bad company, don't trust them at all. Keep away.

Best
     
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Dishonest Company
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One of the worse phone company I've ever seen. they just charged me for minimum usage fee when I canceled my service for couple months without any notice! I got a bill after months I canceled my service! I called them but they said I have to pay that, also he was a very rude person! they are looking for rob your money not giving you service! I don't recommend this company.
     
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Alain on 2011-05-16:
If I'm reading this correctly, you cancelled the service and they continued to charge you. Do you have any proof/confirmation of the date when you cancelled? If you do then they may be willing to negotiate a refund of some sort.
PepperElf on 2011-05-16:
When you canceled, did you pay off any last service charges?


I ask because - I learned this the hard way - canceling a service doesn't mean you won't see any more bills. There's usually one final bill for the remainder of what you owe.

Maria on 2012-04-23:
Joseph, I had the same horrible experience with them. They keep charging you for a "minimum usage fee" whether you make calls or not. And don't call to complain - they are very rude and you will get nowhere. I finally told them I'm not doing business with them anymore, and they actually thanked me!!!
Lil on 2014-09-04:
Yes it is one of the worst phone company, don't go with them. They are just trying to rip off money from you, increase the rates without informing customers than when you ask for credit on your account you' ll be asked if you want to cancel your account immediately... What a customer service.
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Startec Is A Fraud!
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Hi friends!

I recently bought Startec prepaid calling card,thinking its going to solve a lot of my problems regarding long-distance calling.I was fooled by the constant advertisings that Startec is bombarding everyone with nowadays. The experience till now has been pathetic. The calls never get through.I had people back home in India waiting for my call and here I was all messed up after buying this service. Finally I had to buy the same calling card which I earlier used to.

Secondly,these people fool us by saying there are no hidden costs but the truth is far from true. They charge quite an amount!I just don't understand what makes these people have such poor business sense?I mean if they cannot give a quality service why advertise and promote so much?ultimately the truth's going to be out anyway and nobody is going to buy their services.

And last but not the least,their customer care department is equally rotten. No one ever picks up the calls.Its very frustrating to say the least. So I would really ask you all to exercise your discretion while buying the services of such hoax companies.

Bharti
     
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madconsumer on 2008-08-19:
why not use your cell phone? manyget free long distance, even global calling.
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They Opened an Account Without My Permission
Posted by on
Rating: 1/51
TORONTO, CALIFORNIA -- I received a bill for an account that I never opened.
I called customer services and the explanation that they gave me was that "the account was opened by the SYSTEM" when I dialed 1012428. I don't think this is legal.
I have been with Bell for many years and every time I called long distance I dialed in front one of those VoIP number and I was getting billed a reasonable amount as part of the bell bill.

Is it legal for them to "open an account" like this?

Thank you
Ion M.
     
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Rip Off Fraud Co.
Posted by on
Rating: 1/51
ALAMO, CALIFORNIA -- I have opened an account with Startec 3 hours ago. Later when I read the customer's complains I have changed my mind. I called to cancel my service that I had not used. Startec told me there is a charge to cancel the service, but the representative told me there is no charge. These guys are a rip off. Do not deal with them.
     
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