ROCKVILLE, MASSACHUSETTS -- This company is a scam. I had technical issue and they couldn't fix it for 3 weeks. When I tried to cancel my account I finally got a supervisor. Nice Guy - He told me the Problem was with my Local phone Company and offered me a different plan; I had to pay upfront for this plan. He assured me that it would be no trouble going forward.
Sure enough next time I tried to make a call I had the same issue. I cancelled the account and asked for my money back. The response was - this account is not refundable. The nice supervisor never told me this!!! I sent the complain to BBB. Like I said - scam!
ROCKVILLE, MARYLAND -- I signed up for Startec last May 26th when I didn't have a phone card handy and had to make an emergency call to the Philippines. After talking to a really nice agent about the details of their services such as not having to dial the access number when dialing from my cellphone, I started making my calls. When I opened my bill from my AT&T on June 2nd, I almost had a cardiac arrest after seeing a $1345.51 bill.
So I called Startec's customer service to clear up the miscommunication and was on hold for almost an hour while they were trying to trace the phone call when I signed up. Finally, they gave me a 24 hr waiting period for them to locate that call so we can listen to it together. I'm still waiting for them to trace it. When I asked to talk to a manager, I was given a 48-72 hr waiting period for them to call me back?! I wrote a letter and faxed and emailed it to corporate and customer service and got this response:
"I apologize if there was miscommunication during the sales call and this is the reason we send out the welcome package to clear up any questions or concerns the customer may have. Startec does not issue credit for charges that were incurred through another provider. If there is anything that I can do to further assist you please feel free to contact me."
But let me clarify that the "Welcome Package" was sent to me BEFORE I talked with the agent and had no instructions specifically for the service I was trying to avail. The person who wrote that email didn't even give "its" name but instead just left the regular customer service line so when I try to call them back, I have to retell my story over again.
STARTEC THINKS I'M STUPID FOR FOLLOWING THE INSTRUCTIONS THEY GAVE ME WHEN I SIGNED UP.
SAN FRANCISCO, CALIFORNIA -- My Mother-in-Law passed away on December 31st, 2014. I tried to cancel her service
(and I have done it for AT&T, PG&E - local utility company in the Bay Area, Cable, etc.). It took one phone call, 5 minutes, expression of condolences on the other end.
THE ONLY EXCEPTION - STARTEC! They requested the Death Certificate (of course, it would take several weeks before we get it). Incompetent, rude employees, hardly speaking any English. DO NOT CARE attitude. This is not the first time I have experienced unprofessional behavior by StarTec employees.
My sincere advice to everybody - do not deal with these people.
I was a Startec customer for about 7 years. I was not reviewing my bills as I trusted they will take the actual charge from my account (pay as you go kind of contract that you pay based on the minutes you talk). I checked my account as I saw they are charging a constant amount every month. I noticed that they have included me into a plan, which has a minimum charge. As a result, for the months that I talked only 4 minutes, I have paid 6.25 which should be about 16 cents... That is a rip off... when I called they didn't fix anything and didn't care at all...
This company is a rip off, I cancelled my account to them
only to find out they're still charging me a monthly fee in my account. I called the customer service, they said it was not cancelled, so even though I have not used any service from them, they're still charging!!!! Customer service did nothing, she said she'll cancel my account which I already did long time, very poor customer service. I have friends planning to sign up for this --I will definitely warn them about rip off.
Please do not give your debit/credit number to Startec. When I first open up my account with them almost 2 year ago I asked them if there was any monthly fee, they they said no. For cell service is just as you go that you can only pay the minutes you used, no monthly or other charges. Afrer carefully look through my bank statement last seven months before I cosed my account in Jun they had been charging me an extra amount. They managed to take 27 dollers to finally close my account. Surprisingly I received the statement today from Startec even though I closed my account in Jun and have not been using them since. I immediately called them to have him explain the charges. He said My account is not close and I need to pay monthly fee and because I have not been pay that there are late charges. I told him to close my account he refused saing not until he receive money from me. PLEASE BE AWARE WITH THIS COMPANY. PLEASE MAKE OTHERS AWARE!
This company is a rip off. They sell you prepaid telephone cards for a $0.019 per minutes and then they changed it to $0.119 per minutes. I called and talked with them for 20 minutes and I realized that it is their standard operation. Do not let them to rip you off stay away from them
ST LOUIS, MISSOURI -- They charged you before even you use the service and also after cancelling the account! There is no refund at all! As they would be richer and richer with the small amount of money they charged poor people each month!
The customer service is awful. They are rude and disrespectful. When you wanna open an account it is easy like a piece of cake! When you want to cancel it takes hours to do it! They are awful awful awful!
TEXAS -- The customer service representative are giving different information. They gave me the rate before I sign up then after I checked my bill and its a different rate. I called them and the representative and manager are so rude. They are not helpful and did not even provide any options. Don't sign up with this company. Poor customer service. I called again and spoke to different manager and they are all rude... Poor customer relation skills. Don't waste your money here.