1 Replies - Latest reply on 08/19/2008Add reply
I recently bought Startec prepaid calling card,thinking its going to solve a lot of my problems regarding long-distance calling.I was fooled by the constant advertisings that Startec is bombarding everyone with nowadays. The experience till now has been pathetic. The calls never get through.I had people back home in India waiting for my call and here I was all messed up after buying this service. Finally I had to buy the same calling card which I earlier used to.
Secondly,these people fool us by saying there are no hidden costs but the truth is far from true. They charge quite an amount!I just don't understand what makes these people have such poor business sense?I mean if they cant give a quality service why advertise and promote so much?ultimately the truth's going to be out anyway and nobody is going to buy their services.
And last but not the least,their customer care department is equally rotten. No one ever picks up the calls.Its very frustrating to say the least. So I would really ask you all to exercise your discretion while buying the services of such hoax companies.
Please do not give your debit/credit number to Startec. When I first open up my account with them almost 2 year ago I asked them if there was any monthly fee, they they said no. For cell service is just as you go that you can only pay the minutes you used, no monthly or other charges. Afrer carefully look through my bank statement last seven months before I cosed my account in Jun they had been charging me an extra amount. They managed to take 27 dollers to finally close my account. Surprisingly I received the statement today from Startec even though I closed my account in Jun and have not been using them since. I immediately called them to have him explain the charges. He said My account is not close and I need to pay monthly fee and because I have not been pay that there are late charges. I told him to close my account he refused saing not until he receive money from me. PLEASE BE AWARE WITH THIS COMPANY. PLEASE MAKE OTHERS AWARE!1 Replies - Latest reply on 10/09/2011Add reply
Startec Thinks I'm Stupid
ROCKVILLE, MARYLAND -- I signed up for Startec last May 26th when I didn't have a phone card handy and had to make an emergency call to the Philippines. After talking to a really nice agent about the details of their services ... read full review2 Replies - Latest reply on 03/23/2013
One of the worse phone company I've ever seen. they just charged me for minimum usage fee when I canceled my service for couple months without any notice! I got a bill after months I canceled my service! I called them but they said I have to pay that, also he was a very rude person! they are looking for rob your money not giving you service! I don't recommend this company. 3 Replies - Latest reply on 04/23/2012Add reply
1 Replies - Latest reply on 08/05/2013Add reply
This company is a rip off, I cancelled my account to them
only to find out they're still charging me a monthly fee in my account. I called the customer service, they said it was not cancelled, so eventhough I have not used any service from them, they're still charging!!!! Customer service did nothing, she said she'll cancel my account which I already did long time, very poor customer service. I have friends planning to sign up for this --i will definitely warn them about rip off.
TORONTO, CALIFORNIA -- I received a bill for an account that I never opened.
I called customer services and the explanation that they gave me was that "the account was opened by the SYSTEM" when I dialed 1012428. I don't think this is legal.
I have been with Bell for many years and every time I called long distance I dialed in front one of those VoIP number and I was getting billed a reasonable amount as part of the bell bill.
Is it legal for them to "open an account" like this?
I have opened an account with Startec 3 hours ago. Later when I read the customer's complains I have changed my mind. I called to cancel my service that I had not used. Startec told me there is a charge to cancel the service, but the representative told me there is no charge. These guys are a rip off. Do not deal with them. Add reply
ROCKVILLE, MASSACHUSETTS -- This company is a scam. I had technical issue and they couldn't fix it for 3 weeks. When I tried to cancel my account I finally got a supervisor. Nice Guy - He told me the Problem was with my Local phone Company and offered me a different plan; I had to pay upfront for this plan. He assured me that it would be no trouble going forward.
Sure enough next time I tried to make a call I had the same issue. I cancelled the account and asked for my money back. The response was - this account is not refundable. The nice supervisor never told me this!!! I sent the complain to BBB. Like I said - scam!
You need to keep log of all of your phone calls, only to find out that they over charge you but yet they don't want to do anything about it! Add reply
I got a prepaid account from Startec. The access number is not working and the customer service is terrible! Add reply
Made some calls using Startec calling company, nobody answered. They charged my account & refused to give me credit, bad customer service. Talking to me like I'm garbage or trying to get some money, bad bad bad company, don't trust them at all. Keep away.
Worst long distance provider! they charged me twice for a service I haven't really tried yet. Worst customer service! you can get connected to someone who's focused on giving the best accent rather than solving your issue! worst customer service ever!!! Add reply