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55 Reviews & Complaints

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Why I Am Dropping Stream Energy
Posted by Freetomato on 03/09/2011
The letter I wrote to Stream.

When I first got my notification that my contract would be expiring, I went online to re-enroll. I noticed a. 05/therm discrepancy between what my paperwork stated as the rate and what the website stated as the rate. I called customer service to get clarification and was on hold for 40 minutes. I put the phone on speaker and continued to work but come on – 40 minutes? Listening to a recorded voice telling me how important customers are? Is the intent to frustrate customers to the point where they hang up and give up? When a human finally came on the phone, the man could barely speak English and indicated that the prices had gone up since the letter was mailed and that the lower rate in my mailer couldn’t be honored – I’d be renewed at the higher rate. I sent an email requesting further clarification and heard nothing back – nothing, nada, zip.

Another notification came in the mail yesterday, advertising the higher rate. Your website advertises the lower rate. I am not even going to elevate my blood pressure by dealing with your “customer service”. You have lost a customer, one who intends to share my Stream “experience” with whoever will listen. Apparently my experience is not unique – a simple google search brings up hundreds of hits with people complaining about the God-awful customer service they experienced with Stream.

“Stream Energy appreciates my business!”

Yeah, right.

Good riddance.

     
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Posted by Alain on 2011-03-10:
Their lack of customer service indicates they have all the business they need. Glad you dropped them.
Posted by Ann on 2013-03-11:
I am dropping them tomorrow a lot of bogus charges on my bill.
Posted by awhilliard on 2013-07-08:
Who needs that? If they are legit, why all the hassel? Let's just be up front here.
Posted by me on 2013-07-14:
Lol......Two of u are actually commenting on something 2 years old take another look ppl
Posted by Strutte2 on 2013-08-03:
Same experience here - I suddenly got a $250 bill in the mail and when I called "customer service" after spending 20 minutes on hold they said they could help by setting up a payment plan. I asked when my fixed rate expired and they stated it was in the fine print of a previous statement and it was my job to read it. They refused to prorate my bill so I cancelled my service and switched. The "customer service" agent was very condescending and just kept reiterating the company line. He tried to avoid cancelling my service because I didn't have another provider yet so I had to argue with him to cancel my service! Avoid Stream Energy at all costs.
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Horrible Customer Service
Posted by Pcald on 08/04/2008
In an industry whose only real interaction with customers is the bill and customer service. They have won the race to the bottom.

They fought us for several months about readjusting the balance billing amount we were required to pay. We went a whole year after making our home much more energy efficient.

When my wife was speaking with her for the Nth time she was offered a lower monthly rate as part of correcting their dragging feet. What they did not tell her was that we were "signing up for another of service"

They send a disconnect notice if you are a few days past their due date. However they will not work with you to ensure your payment date works with your pay schedule.

I finally am able to switch, which I did, and now I got a call from Stream saying that I had to pay again today or have my service turned off.

I am always up to date with this worthless company but feel like a criminal from their service.

I would not wish these folks on my worst enemies.

You have been warned.
     
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Posted by David on 2011-07-21:
The thing is that when you call stream energy you need to ask twice for s supervisor so you can get transfer thats the way they handle their calls, also if you want to get reconnected the soonested they can do it is with a priority movin and it takes from 24 to 48 hrs.....
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Be Sure to Look at the Dates of Compliments or Complaints
Posted by JCabrey on 07/21/2012
BRIGANTINE, NEW JERSEY -- Although I noticed some negative reviews for Stream Energy in reading the discussions following them it seems often the person complaining didn't understand something about the process or how to accurately read their bill.

When I had the chance to take advantage of energy deregulation to get a more competitive rate a friend introduced me to Stream Energy. The process to switch was fast and easy and can be done online or over the phone. I received a confirmation letter welcoming me as a new energy customer confirming the rate plan I had selected.

My previous utility continues to deliver the energy, read the meter, provides the only bill, and emergency service if there were an issue outside of my home.

The only differences I see are a lower rate and both utility names on the bill now, one Stream for the generation and other other Atlantic City Electric for the delivery. I pay Atlantic City Electric like I always have and they take care of payment to Stream.

I am saving money and helping a friend by being his energy customer, a bill I would pay anyway, and it is now less thanks to him.

I think sometimes some of the complaints on forums like these may be planted by competitors. The switch to Stream Energy was fast and free and I have had reliable service at a better price ever since.
     
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Posted by trmn8r on 2012-07-21:
The dates of the most recent COMPLAINTS are a few months ago. Generally speaking the complaints contain words like "hate", "deceptive," "outrageous," "horrible." Those sound legit to me, but on the internet you have to use your intuition.

Sometimes comments on these public sites appear that they may be planted by a company for their own benefit - I've noticed that myself.
Posted by jktshff1 on 2012-07-21:
A "newbe" could be unfamiliar with the site. A comment on an old complaint can be very helpful as well as helping to resolve the situation. If you see a response that looks to you as spam, you can mark it as such for addy to review.
Posted by DebtorBasher on 2012-07-21:
That's so true JKT...I'm still getting 'helpful' votes on reviews that I posted more than 3 years ago.
Posted by trmn8r on 2012-07-21:
Oh really? Well, la-dee-dah!
Posted by DebtorBasher on 2012-07-21:
La-Dee-Dah yourself...are you askin' me to dance with you ;)
Posted by Tim in plano on 2013-12-07:
I have been with 2 companies here in Texas, Since switching to stream my bill hasn't been over 90.00 even in the summer.
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Competitive Rates With Stream Energy??? I Don't Think So
Posted by Unhappy Consumer! on 09/21/2009
I am extremely unhappy with STREAM ENERGY. Apparently I am not the only one either. Like others complaints that I have read, Stream also jacked my electricity rates to the max without any notice. My bill that month was the highest bill I have EVER had. They locked me in on lower rate but would not give me any credit for their companies lack in communicating with me about them changing my rates. But the new rate they gave me I found out was much higher than the other electric service providers competitive rates. I call them a few days later after that to cancel the contract and that is when they informed me they only give 3 days to cancel. According to their customer service it was---too bad so sad you are now locked into a high rate for the next 2 yrs and cannot get out of it unless I pay them 250.00 early termination fee. I decided to do it anyways and when I called they told me it is 399.00 early termination fee and not 250. Hummmmmmmmm!!!!!!

I agree with the other upset consumers out there that are getting ripped off by Stream Energy. If you are looking for an electric service provider---don't use Stream Energy. Find one that is honest and spells out their terms before you sign up!

     
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Posted by zxcvbnm on 2010-03-10:
the ETF´s are
6 months=$150
12 months= $250
24 months= $399
always...
Posted by Anonymous on 2010-03-10:
Be glad you aren't in TN. For several months we were paying 30% MORE each month to make up the cost of a spill in Alabama.
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Stream Disconnected my service with an agreement on file.
Posted by Hroberson on 10/19/2012
MESQUITE, TEXAS -- I have an issue with "Stream Energy".
This company has ill trained employee's who
advised me incorrectly, and misquoted my kilo rate
per usage.
I called into Stream customer service to request
an extension on my bill.
The customer service rep, Ivan told me that it
was possible and that I had an extra 10 days to
pay my bill that was past due. I was told that I
needed to pay by the 22nd of October.

I woke up Thursday morning, the 18th of October with no
ELECTRICITY, what the h##@* was going on?
I called and was told that there was no agreement and I'm responsible
for paying re-connection charges plus 2.95 for processing my payment by
phone. I immediately asked for a supervisor, and was placed on indefinite
hold, I called back, placed on hold, over, and over again.
Stream Energy needs to be investigated, this seems like a ploy to extort money out of their "valued" customers.
     
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Posted by trmn8r on 2012-10-20:
Your current issue appears to be that your electricity was shut off due to your account being past due, even though you had verbally arranged for an extension.

I would think it is more likely that your request for an extension didn't "take" for some reason, rather than Stream did this on purpose to charge you extra. After all, you were past due. It stinks that you have to go through the hassle and expense.
Posted by alee on 2014-02-25:
maybe you had another amount due before your disconnect notice amount and that is what could of caused a disconnection
Stream is a good company, im a customer myself and you electric bill has all the information you need, you just need to read it carefully.
when you call stream, they wont give you any information that is not on your bill, that is all they can see on their screen: your electricity bill.
theese are the rules basically:
-after your white invoice due date, you have AROUND 10 days before your disconnect letter is due (this is not an extension, its a grace period that you get automatically)
-you cannot have an extension unless you call on or before your Disconnect Letter due date
(if you call one day late, they can maybe give you an extension but there is still a risk you can get disconnected because they are really not able to over ride the system)


keep in mind that after your 10 day grace period, extensions can only be granted for 5 days (if you elegible for one) but you will still be charged for a late fee

you can only have 4 extensions in a 12month period and only 1 extension per disconnect notice..
Posted by Chris C on 2014-03-19:
I understand this person issue. I have a plan for 0.0636 Kilowatt, I was told that I use 2000 kilowatts. At the same time my bill is $208. The math don't add up.
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Over Charged
Posted by Mauriceguinn934 on 08/29/2012
DALLAS, TEXAS -- Beware of Stream Energy, they are crooks, they're ripping people off by what they call cramming, adding more unknown charges on your bill and lying about what the meter readings are.

I had a simple transfer from the house I was moving out of, to the new address I was moving to. Ok, so I had two accounts, the old address and the new address. The old address, I told them to leave the account active for two weeks so I could have light and air while I was moving, which by the way was only on weekends and during the weekdays no one was there, lights off no air or anything. For two weeks only on weekend I did my moving, so normally my bill was about $125.00 a month, so I finally got moved and they sent my bill from my old address. For two weeks they charged me $434.00 and said that's what the meter read. I cussed all of them out and switched to someone else. Watch out for those crooks, they start you off good and then they rip you off in the end, now my credit is bad until I pay that BS THEY CHARGED ME, LOOK OUT!
     
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Rates That Keep Increasing
Posted by Donnakmidnight on 03/03/2014
In 1 month the rate they charge per kwh went from 0.0988 to 0.1087 per kwh. Ridiculous rates. My electric bill increased 100.00 because of this rate change. Most other suppliers change rates every couple of months. Will never switch back to Stream Energy Pa. Stay far away.
     
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Very Difficult Signing Up On The Site And When You Call Customer Service Had A Difficult Time As Well
Posted by Rgbenja88 on 01/25/2014
Trying to sign up I want you to pay a deposit of $100 for your energy. Never heard of having to pay a deposit on energy. Very very very disappointed in your company.

     
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All around great! Saved lots of money!
Posted by Whspanthers1096 on 01/23/2014
A friend of mine who worked for Stream asked me to switch over to support his business and so I did and I was pleasantly surprised to find I saved lots of money on my energy bills. Before my friend told me, I didn't even know I could switch. Glad I did!
     
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Changing Rates and Ridiculously Expensive
Posted by Browneyed_drummer_girl_2010 on 01/21/2014
FORT WORTH, TEXAS -- My husband and I live in a small one bedroom apartment. We go to college and both have jobs so we are rarely home. During the month of December, we were gone constantly, we do not have kids or much other reason to be home other than to sleep. We were gone for over a week and a half from our apartment, kept our heater/air conditioner off along with all the lights. Our bill was $200. Even though we were rarely home, we froze our butts off half the time we were there because we feared having a high electric bill. We are poor, and barely make enough to pay our bills, when I talked to one of the customers support people, he told me that their meters are working and that we used that much electricity. They were not willing to work with us or listen to what I had to say about not being here the majority of the month. This is not the first time this has happened either. It seems like the electric bill keeps going up every time we sign a new contract. This will be the last contract we sign with them.
     
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