DALLAS, TEXAS -- Had been with Stream Energy for about 4 years. Has a few issues, but really slight. Did everything according to the book, i. e., auto draft, renewed agreements, never late, average billing, etc. When shopping for better rates, Champion had fixed rate at 9.7 kWh. Paid the extra $7.25 to ensure that my meter read was read after my contract expired. The meter read came for days after my agreement with Stream expired. Stream charged me an Early Termination Fee of $250. I have filed a complaint with PUCT as sent Stream an email confirming my documentation of 14 motnhs worth of notes of my agreement dates.
Stream appears to be an unethical company that may be hurting financially.
Look at Champion Energy instead.
DALLAS, TEXAS -- Beware of Stream Energy, they are crooks, they're ripping people off by what they call cramming, adding more unknown charges on your bill and lying about what the meter readings are.
I had a simple transfer from the house I was moving out of, to the new address I was moving to. Ok, so I had two accounts, the old address and the new address. The old address, I told them to leave the account active for two weeks so I could have light and air while I was moving, which by the way was only on weekends and during the weekdays no one was there, lights off no air or anything. For two weeks only on weekend I did my moving, so normally my bill was about $125.00 a month, so I finally got moved and they sent my bill from my old address. For two weeks they charged me $434.00 and said that's what the meter read. I cussed all of them out and switched to someone else. Watch out for those crooks, they start you off good and then they rip you off in the end, now my credit is bad until I pay that BS THEY CHARGED ME, LOOK OUT!
As Indifferent as They come...
DALLAS, TEXAS -- This the worst customer experience of any service, bar none, I have ever experienced. From navigating their website, to speaking with people directly. The indifference oozes from these people. Their employees ... read full review1 Replies - Latest reply on 10/19/2012
Heart of Stone
DALLAS, TEXAS -- I was told on several occasions not to renew with Stream Energy, having been with the same electric company for three years without any serious problems I went ahead and renewed with them. I asked my ... read full review4 Replies - Latest reply on 03/11/2010
Stay Away From Stream Energy
Stay away from Stream Energy!
We initially paid our Stream Energy bill on 5/8/09 by check via mail. On 5/21/09 we received a disconnect notice from Stream Energy! The disconnect notice gave the date ... read full review2 Replies - Latest reply on 03/10/2010
HOUSTON, TEXAS -- I was a customer for over a year and in the process of moving. I called Stream Energy JUST to transfer my electricity. After I got to a 3rd representative I was then told about a "new" policy that makes ... read full review2 Replies - Latest reply on 04/20/2012
ROSWELL, GEORGIA -- I pay all my bills thru a bank bill pay service. never been late on any of them. Until Stream Energy. My bank sent the check to Stream well before due date, but it took 10-12 days to get posted. Stream charged me a $10 late fee! I called customer (no) service and the woman I spoke with (on hold for 20 mins) was unsympathetic and tried to make it my fault.
1 Replies - Latest reply on 03/06/2010Add reply
So they now have my $10 and I will change providers as soon as my 6 month commitment is over. The $10 is not a life changing event, but I refuse to be treated poorly.
Don't switch to Stream!!
Say NO to Stream Energy
DALLAS, TEXAS -- I have been a loyal customer to Stream for almost 3 years now. Recently I purchased a new home and had my electicity service transferred to my new home. I received two bills for my previous address ... read full review1 Replies - Latest reply on 03/10/2010
TEXAS -- Stream Energy is a joke. A former client persuaded me to switch to their electric service and when my contract expired last summer, they didn't bother to notify me and my rate went through the roof. When I called to complain, the customer service representative just laughed. I then locked into a 2 year rate plan which is now about 3 cents higher per KW hour than the going rate. Not only did they not return my email inquiring when my current plan was over and could I switch rates, but when I called today and talked to a supervisor, he was extremely unprofessional and totally unsympathetic. As a realtor, I'll instruct my clients not to switch to Stream and will do my best to tell everyone I know NOT to go with this company. They are the worst!1 Replies - Latest reply on 07/01/2009Add reply
TEXAS -- I considered switching from my previous electric company because Stream (verbally) assured me a lower rate. When the 1st bill arrived it was at the same rate as my former electric provider. Unfortunately enough time had passed that I could not opt out of the agreement. Several months later I sold my house. When I contacted Stream to let them know the cut-off date, they told me I had to provide proof of a new address or they would charge me with an early termination fee of $250. I provided both a faxed picture of driver's license with new address as well as the sales/settlement agreement from the title company showing the sale of my house. Still they sent the $250 fee to a collection agency. Because I am lawfully in the right, I will fight this action as well as report them to the appropriate authorities. Their actions are considered harassment and defamation of credit character.
All of the contacts by phone proved to be rude and unproductive on their part. I cannot imagine how a company who is so rude and dishonest can stay in business. I strongly urge others to stay away from Stream Energy.
Horrible Customer Service
In an industry whose only real interaction with customers is the bill and customer service. They have won the race to the bottom.
They fought us for several months about readjusting the balance billing ... read full review1 Replies - Latest reply on 07/21/2011
In 1 month the rate they charge per kwh went from 0.0988 to 0.1087 per kwh. Ridiculous rates. My electric bill increased 100.00 because of this rate change. Most other suppliers change rates every couple of months. Will never switch back to Stream Energy Pa. Stay far away. Add reply
Trying to sign up I want you to pay a deposit of $100 for your energy. Never heard of having to pay a deposit on energy. Very very very disappointed in your company. Add reply
A friend of mine who worked for Stream asked me to switch over to support his business and so I did and I was pleasantly surprised to find I saved lots of money on my energy bills. Before my friend told me, I didn't even know I could switch. Glad I did! Add reply