RICHARDSON, TEXAS -- I am a United States Navy Combat Veteran. I proudly served in Operation Desert Storm/Desert Shield onboard the USS JFK CV-67. I suffer from PTSD, MST and a long list of other elements including an Oxygen Tank. I am hardworking dedicated husband and father of 10 who back in 2014 lost my positions as Director of Operation for an IT company. Due to my qualifications it took me almost a year to find employment. During that time we lost everything and ended up homeless. During this time an associate of mine does business with Stream and sponsored me to join the business so now I am a dedicated team member .
I since have started our transition with support and stability and have the ability to function back in today's society. I am on a fixed income and I have explained to the sales representative. I have also explained this to them on 3 different occasions, not one I was given instructions as to proper protocol. Every time I am paid I pay my bills so my services have been interrupted 3 times and I have to explain the same story. Finally I was informed of the proper protocol in regards to fixed incomes.
So on 7/13/2016 my services were disconnected so I contact Stream energy and express my concerns and that I am paid on the 15th. "Could you please give me an extension until then?" Their reply was "I am sorry. There is nothing we can do." Well it is 100 plus degrees outside and I have disabilities that need energy. I was told they couldn't help us out. This was heartbreaking to me along with the representative having a aggressive tone. So I clearly asked to speak to an Executive Level Manager and I was told I would have to email customer service. So my reply was "Why I am talking to you now?" So I mainly felt abandoned and my concerns were null and void.
I explained to Stream's Customer Services Supervisors whom I couldn't understand due to a language barrier, that there are 2.8 million plus veterans and "Imagine the impact this letter would have on your bottom line." And this guy's reply was "I am sorry. There is nothing I could do to help." So I reach out to different resources like churches and other organizations and I was told "We do not conduct business with Stream Energy." So if our Community doesn't support them I will no longer support them as well.
GRAPEVINE, TEXAS -- Stream Energy is like any other electric provider until something goes wrong. I was a long time customer without any issues. However, the first time I had an issue I realized how little this company cares about its customers. As I do every time my contract expires, I search for better rates.
Around 13 Jun, I tried to see if a better rate was available at Steam Energy for long time customers but only what was published was available. So far no problems, I also asked when my 2 year contract expired and they indicated the 1 July. At least that is what I thought at the time. I called in June since I received several emails and voice messages indicating my contract was about to expire. Well you guessed it, I cancelled on 5 Jul based on the information provided but my contract actually expired 1 Aug and a $250 fee was charged.
Given all that I figured I would be able to work with the company to come to some consensus since they are the ones telling me my contract is expiring, but who am I kidding. First, I had a real difficult time understanding the agents I contacted but it was always the same scripted answer, the fee was legitimately applied. I think when I was on hold they just went for a coffee break because I always got the same answer.
The lesson here is do not sign up with Stream Energy if you think you will ever have any reason to contact customer service because they are there just to frustrate you. Absolutely don't make any decisions based on what they tell you, read the contract if you can find it after 2 years. I blame myself for not reading the fine print but I blame Stream Energy for its lack of understanding especially since they Lead me to cancel early. Also, I had a great rate, my current rate is much higher so I did not cancel for my benefit. It was only due to the incorrect info provided by customer service or lack thereof.
Absolutely the worst customer service of any company I've ever dealt with. If you are lucky enough to get an actual person on the phone, you won't be able to understand them due to their heavy accent. They disconnect you if you complain or ask for a supervisor. The wait time is ridiculous. I spent 3 hours one day trying to get an answer to a simple question. I signed up with them as a favor to a friend that was selling them. He no longer sells it because he said it was a scam and didn't make any money off of it. He also said too many of his friends were complaining about their customer service. Save yourself the frustration and go with another provider.
NORTHAMPTON, PENNSYLVANIA -- I have been with Stream Energy for 3 years and I renewed in December for 12 months. I looked at my electric bill this month and noticed my Stream rate is much higher than my electric company's rate. When I called the customer service area they said I didn't renew my contract. Since I didn't write down the name of the person I spoke to in December they didn't do anything. I cancelled on the spot. This is a rip-off company in my opinion.I know I renewed because I only renewed for 12 months since that rate was lower. I am so angry, my electric bill is big enough without some company taking advantage of me. Do not go with this company.
PLEASANTON, TEXAS -- I didn't want to leave any stars. We have had nothing but the WORST experience with Stream. Their customer service is absolutely terrible!!! NO ONE seemed to have any idea what they were doing! They input some ID numbers incorrectly and never notified our apartment's original electric company that we had switched. SO 500$ later and 2 double bills from 2 electric companies they say they aren't responsible, and they wouldn't even credit my account anything. Last time I checked ESID #s are not the customer's responsibility.
Just when I thought it could not get any worse I found out we were actually paying the electricity bill for the apartment above us the whole time. After they said (on the 5th phone call) they had got the new numbers right, I STILL RECEIVED ANOTHER BILL FOR THE APARTMENT UPSTAIRS. I said I was not going to pay it, and they said they would just disconnect my service if I didn't! Unfortunately I am stuck with this ridiculous joke of a company until I move. I WOULDN'T RECOMMEND THEM TO ANYONE. I will most definitely not be using them once I leave my current apartment. Yes, it's cheap, but you're paying for the ** service you get in return.
TUCKER, GEORGIA -- The rude people in the office or what have you, told me they did not receive my payment, I told them I have a bank statement proving I paid my bill... They told me the only way to prove my bill is through fax. I told them "I am not able to fax it over. Can I email it." They told me no, I asked to speak to the manager... He was rude as hell (Christian **) because I am frustrated that they cut my services off and then told me it was because of my negligence to pay it, I asked him could I email it to him.
While I receiving my statement from my bank Christian ** thought it would be a good idea to argue with me about whether or not I paid it because "they never received my payment". I would not recommend Stream Energy to anyone because of lack of customer service.
SELLERSVILLE, PENNSYLVANIA -- I've been with Stream for almost three years and called customer service several times. It's like all customer service departments, sometimes you're on hold for a long time. But I've always gotten an answer or solution! Enough with all the whining, take some responsibility for your actions and quit complaining! I've saved hundreds of dollars with Stream on my power bill and my cell phone service!
COPPELL, TEXAS -- I've been with Stream about 10 years now. Has to be one of the lowest rates around. I'm a realtor and often see sellers provide their electric bills. I've seen bills that were 3x the rate I pay. My jaw about hits the floor. Amazing to me that people will pay for new windows... pay for more insulation, but won't switch their electric company which could save them more than any of those things. Happy with Stream on my end.
TEXAS -- I became a Stream customer about 2 months ago. I am now looking for an alternative and here is the reason why: We live on a very bad country road. The PO has stopped delivering our mail in May. In order to get our mail all the residents had to travel about 20 miles round trip to get their mail.
I, unfortunately have no transportation due to an estate case that I am involved in, so in order for me to have gotten my mail I had to find a way of getting there (a ride). Therefore, I was not getting my mail on time. We then put all our boxes at the end of the road so now we get mail. I still have to walk about a 1/4 of a mile to get it. I finally got my bills and nowhere on them stated that I was to be disconnected.
Yesterday, the 2nd of Sept, the truck was out in my driveway and I was told that I was to be disconnected then. Now I have a severely disabled husband. He requires cool conditions inside and oxygen 24/7. I even have a sign on the window. The men told me that I had to call my provider (Stream). I did and was told that it should have been disconnected on the 25th of Aug.
After waiting 20 minutes on hold I finally got to talk to someone. I explained the situation and all I got from him was there is nothing I can do about it. I told him that my husband is on life support and again I got the same response. I finally got so frustrated that I said "If my husband passes away because of no oxygen, I will send all the bills and sue you". I hung up while he was still talking. This is not the way to run a business. No compassion and respect, I'm changing.
Stream Energy has the most incompetent employees I think I have ever encountered. Not only is there a language barrier when you call the customer service line, they have no clue as to how to resolve customer complaints. I signed on to this service as a favor to a friend. Never will I do that again.
I received low rates for the first year and in the middle of the second contract I stopped receiving bills. I called their service center asking what I owed and they said I no longer had account with them and that it was common for service to be stolen by competitors. At the time I was assured that the problem would be resolved and I would receive my bill in the mail. Four months passed and several phone calls were made. The final answer was that I switched my service to another provider and they had proof.
I called that provider and they had no record of my name, social or driver's license. I finally called Oncor and they told me that my service was inadvertently dropped and they would fix the problem. When I received my bill, it was enormous and I hoped to receive some compensation and that was a pipe dream. This company does not care about people or service, it is merely a vehicle for multi-level marketing. DO NOT USE THEM! Avoid the frustration.