DALLAS, TEXAS -- I have had 3 electricity accounts with Stream for over 4 years and have been delighted with their service. When I first switched, I saved more than 30% over the TXU service I'd had for decades. Sometimes a problem is not a Stream issue, but is something you take to the "delivery" company, the one that owns the poles, wires and meters. If that's the case, just call Oncor or whomever else delivers your energy and handle the issue with the people who are best qualified to help you. Don't blame Stream. And don't call them when your power goes out; they can't help you with that. But they do give you the number you should call. Keep that in your cell phone like I do.
For those who complain that Stream didn't beat your doors down to make sure you renewed your contract on time or to stop you from switching providers before your contract expired, again, take responsibility for yourself and pay more attention. Stream includes info about contract status and renewal reminders on your paper bill and on the online payment portal. If you do not renew your contract or switch providers when the contract expires, your account automatically rolls to a month-to-month deal where rates vary and are often higher.
Readers should realize that people come to a review site like this mainly to complain. Sadly, those like me who are happy, long-term customers, or who have had problems that were successfully and courteously resolved don't typically bother to write reviews. If you're sampling a restaurant's food by only looking at what's in the restrooms, you are certain to find a lot of stinky things.
I can't explain those horror stories of $1000+ bills with no apparent resolution. But just remember there are two sides to every story. I have a friend whose TXU electric bill was between $700 and $1000. I looked at her bills. Yes, her basic energy rates were pretty high with TXU, but her usage (KWH) was also sky-high. She called an electrician who discovered that her older home's wiring was messed up causing a massive energy drain. She had the wiring fixed and her bills went way down, but she was still responsible for paying off the previous high bills.
NEW YORK, NEW YORK -- If you know anything about NY you then know that it's not easy to maintain a business service, especially one as competitive as an energy provider, in the area. I've been a Stream Energy customer (happily) for just over a year now, but never thought about how they manage to offer this kind of quality of energy service, organization with the paperwork, and still be affordable and have time for calls and such.
Well, I did some research, and guess what, there's no big secret or magic involved. Stream Energy is just good company that has gained a lot of people's trust over the years and these people (myself included) tend to become and stay loyal customers. I've never had an energy issue with Stream nor have I had ANY delay or other sort of issues with the paperwork.
NEW YORK, NEW YORK -- I just had to come on here and give Stream Energy a quick shoutout for their energy services! I've been a customer for FOUR years and I cannot believe I haven't done this until now. You want to know what I think about Stream Energy as an energy services provider? Nothing! They never come to mind! Rarely in 4 years! And you know why? Because I was never harassed, I was never bothered and I never had any issues with this company!
And do you know what I hear the most lately in and outside work? People complaining about their energy services not delivering or not serving as advertised. All the "issues" I had with Stream Energy in the last four years amount to the bill being late one or two times by a day. THAT'S IT! I don't know if my review will be posted due to being so expressive but Stream Energy deserves 10 stars NOT just 5! I vouch with my name that this is the best damn customer-oriented energy company in the NY area!
WASHINGTON, WASHINGTON -- I strongly believe Stream is the best energy service provider in the Washington area, and I base that on three years of experience with the company. This is actually the first time I ever wrote an online review for a company! I hear about coworkers and friends and online how people have issues with their energy services, with their up-sell tactics and either late or overcharged bills, or simply a terrible customer service.
And here I am, three years in, never had a late bill, never had absolutely ANY issue, and with wonderful customer service checking up on me and my needs every now and then. I believe this alone singles out Stream as the best energy company in the area, not to mention they're big in the philanthropy game as well, and it's great to support a company that supports and helps out its community in return. Thank you!
ATLANTIC CITY, NEW JERSEY -- Signed up for energy service with Stream Energy in January, and everything has been fine with the bills and rates and everything else so far! I only had a slight issue with one bill and the wording on it, but after a few calls with Stream's customer support it turned out it was actually my own error, and they fixed it, and then apologized for me making the error! They took responsibility and re-sent the bill even though it was all my mistake! Overall their customer service is some of the best and most professional I've ever seen! They seem really capable on the phone and solve matters quickly and actually want to help.
DALLAS, TEXAS -- Nothing but the best, me and my son are extremely happy with how Stream has been handling our bills and the services we use. We currently use their mobile plans with unlimited calls to Canada and Mexico because it's very handy in our situation, and the past company we used also had "unlimited" calling but we were unexpectedly surprised with extra bills for that company. So in relation to their competition, Stream is transparent. In six months never overcharged us and all services and rates ARE AS ADVERTISED.
The worst thing a company can do to you is if first they misguide you with misleading ads and then overcharge and surprise you with extra bills. Stream apparently doesn't do this and that's why I'm able to relax and use their services without any fear of unexpected expenses!!! Thanks!
WASHINGTON, DISTRICT OF COLUMBIA -- I've been a Stream Energy client for just over 36 months and have had an overwhelmingly positive experience so far. DC Energy contributors are usually late and many times non-responsive in terms of customer service and support, not to mention being put on hold for 40 minutes. I hear these and much worse customer stories of other energy companies. Luckily, I'm with Stream, and hence don't experience any of these issues (Thank God).
Think Stream Energy should invest more in marketing in DC because I know a lot of people who're looking for a better energy solution but just don't know that it's there. Grateful to Stream for their continued timely bill deliveries, accurate bills, and kind and swift customer support and phone service!
NEWARK, NEW JERSEY -- I signed up with Stream Energy a year ago and never had any complaints or regrets. They don't make miracles happen but no one expect them to, they serve as they advertise, which is what's most important to me. This includes their mobile data plans, with calls and texts, as well as a few other wireless services, such as their Virtual MD which comes in as very useful every once in a while!
Furthermore, I wasn't overcharged and the bills were never late so far. How many times can you be with a company and honestly hope nothing changes in the future? This is how I feel right now... Dealing with Stream has been hassle-free and just a wonderful experience overall!
HOUSTON -- The customer service is all done overseas. Can't understand them most of time. It takes a minimum of an hour to 2 hours for any problem resolution. I moved one time and they continued to send bills to wrong address then turned off my service. Then they wanted to charge me to turn it back on. Next month the person in customer service hadn't followed up on the automatic pay we set up and I received another notice they wanted to turn off service.
Then I moved and they wouldn't accept a cut off date from me. When I called back about it, they had my address listed 2 addresses ago. If I wasn't under contract and would lose money, I'd move. Stay clear of problems and don't use them. I have never had a problem with an energy company like Stream. EVER!
DALLAS, TEXAS -- I accidentally saw some of the reviews here and I decided I also have to give my... well my three cents. I really can't speak for anyone else but for myself. And I've had just a wonderful experience with this company over the past 18 months.
We initially switched over to Stream Energy after my daughter show me their website almost two years ago, and more specifically - their mobile plans. The amounts of data, calls, and messages they offer seemed unprecedented to me in comparison to other service providers, and it was an easy decision.
The transfer was fairly simple and ran smoothly due to the friendly staff in the company, and it was a positive experience overall. I think they even paid for our activation fee, which was a great hint we're in for a good deal. I also have to mention how much free unlimited calling to Canada means to me, I don't know how I could live without this... This is actually what I love about Stream Energy the most. I need to call family in Toronto fairly often, and these calls tend to last, and I definitely wouldn't be able to keep up with the phone bills if this wasn't free with Stream Energy. A huge THANK YOU to Stream Energy from the ** family!