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Cut My Services Off Even Though The Bill Was Paid Early
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TUCKER, GEORGIA -- The rude people in the office or what have you, told me they did not receive my payment, I told them I have a bank statement proving I paid my bill... They told me the only way to prove my bill is through fax. I told them "I am not able to fax it over. Can I email it." They told me no, I asked to speak to the manager... He was rude as hell (Christian **) because I am frustrated that they cut my services off and then told me it was because of my negligence to pay it, I asked him could I email it to him.

While I receiving my statement from my bank Christian ** thought it would be a good idea to argue with me about whether or not I paid it because "they never received my payment". I would not recommend Stream Energy to anyone because of lack of customer service.

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Customer Service
StarStarStarStarStarBy -
Rating: 5/51

SELLERSVILLE, PENNSYLVANIA -- I've been with Stream for almost three years and called customer service several times. It's like all customer service departments, sometimes you're on hold for a long time. But I've always gotten an answer or solution! Enough with all the whining, take some responsibility for your actions and quit complaining! I've saved hundreds of dollars with Stream on my power bill and my cell phone service!

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Awesome Provider
StarStarStarStarEmpty StarBy -
Rating: 4/51

CONYERS, GEORGIA -- I have been a satisfied customer for about 10 years. Yes, there have been a few conversations with customer service reps that have been difficult to understand at time (language barrier), but I have experienced this same issue with almost every other company I deal with as well. I am satisfied with Stream.

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Very Happy With Stream
StarStarStarStarStarBy -
Rating: 5/51

DALLAS, TEXAS -- I have been a Stream Energy customer for 12 years and have been 100% satisfied. Not only has the service been outstanding but the rates have lowered my bill by thousands of dollars over the years. In fact, Stream has lowered their rates several times since I have been a customer. What other company does that? Everyone wants to save money in this wrecked economy. I love Stream!!!

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Love My Low Bill
StarStarStarStarStarBy -
Rating: 5/51

ATLANTA, GEORGIA -- I have had Stream as my gas provider for 9 years now and I love it. My bills are much lower with Stream versus when I was with Scana. I have recommended family members and friends to Stream and I have only had one complaint which was corrected! I still would recommend Stream. I pay my bill every month on time. Because I have referred so many people to Stream, they give me a discount every month. Again, I love this company and the service.

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I Have a Great Respect for Stream Energy Company Great Rates and Great Service. I Have Had Stream Energy for 12 Years and I Have H
StarStarStarStarStarBy -
Rating: 5/51

DALLAS, TEXAS -- I switched my electrical service to Stream over 12 years ago. My rates have been very good. I have not had any issues with billing or my service. I mean zero issues. My bill is easy to read and understand. When I renew I know exactly what I am getting. NO hidden cost. I highly recommend Stream energy.

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Happy 4 Year Customer
StarStarStarStarStarBy -
Rating: 5/51

DALLAS, TEXAS -- Our electricity bill was well over 300 to 400 with TXU and when we switched to Stream, our bills have been 150 to 200. No problems ever. We pay our bill on time and no overages or unexpected issues or hidden details... plus I get the energy portion now credited back for FREE energy!!!

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Mobile and Energy Services
StarStarStarStarStarBy -
Rating: 5/51

DALLAS, TEXAS -- I've had nothing but prompt and polite service since changing to Stream. Not sure about the other reviews - they seem old so maybe Stream's service has improved over the last 10 years. Wish more satisfied customers would review utilities.

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Customer Service Problems
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TEXAS -- I became a Stream customer about 2 months ago. I am now looking for an alternative and here is the reason why: We live on a very bad country road. The PO has stopped delivering our mail in May. In order to get our mail all the residents had to travel about 20 miles round trip to get their mail.

I, unfortunately have no transportation due to an estate case that I am involved in, so in order for me to have gotten my mail I had to find a way of getting there (a ride). Therefore, I was not getting my mail on time. We then put all our boxes at the end of the road so now we get mail. I still have to walk about a 1/4 of a mile to get it. I finally got my bills and nowhere on them stated that I was to be disconnected.

Yesterday, the 2nd of Sept, the truck was out in my driveway and I was told that I was to be disconnected then. Now I have a severely disabled husband. He requires cool conditions inside and oxygen 24/7. I even have a sign on the window. The men told me that I had to call my provider (Stream). I did and was told that it should have been disconnected on the 25th of Aug.

After waiting 20 minutes on hold I finally got to talk to someone. I explained the situation and all I got from him was there is nothing I can do about it. I told him that my husband is on life support and again I got the same response. I finally got so frustrated that I said "If my husband passes away because of no oxygen, I will send all the bills and sue you". I hung up while he was still talking. This is not the way to run a business. No compassion and respect, I'm changing.

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Stream Energy has no customer service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Absolutely the worst customer service of any company I've ever dealt with. If you are lucky enough to get an actual person on the phone, you won't be able to understand them due to their heavy accent. They disconnect you if you complain or ask for a supervisor. The wait time is ridiculous. I spent 3 hours one day trying to get an answer to a simple question. I signed up with them as a favor to a friend that was selling them. He no longer sells it because he said it was a scam and didn't make any money off of it. He also said too many of his friends were complaining about their customer service. Save yourself the frustration and go with another provider.

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Stream Energy Rating:
Star Star Empty star Empty star Empty star
2.0 out of 5, based on 49 ratings and
86 reviews & complaints.
Contact Information:
Stream Energy
1950 N Stemmons Fwy, Suite 3000
Dallas, TX 75207
214-800-4500 (ph)
www.mystream.com
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