Stream Energy - Page 2

Star Half star Empty star Empty star Empty star
1.7 out of 5, based on 23 ratings and
60 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
Not A Happy Customer
Posted by on
DALLAS, TEXAS -- I had an account with stream energy electric company but I canceled my account recently due to the bad customer service I received. I spent a lot of money with stream energy monthly. My bill ran me about 300.00 to 500.00 monthly but I never complained about the bill because I knew electric was something I needed and couldn't go without so I paid my bill every month, It would be late every month but I paid the full amount monthly.

I got hung up on, interrupted when trying to talk, talked over, no respect at all and when trying to speak with managers, got hung up on over & over and some of the managers treated me the same way as the representatives did. The managers kept apologizing over and over and wasn't doing anything but making the situation worst, it wasn't a resolution to the problem because if it was I would still be a customer right now.

I am a collections representative myself and I don't treat my customers that way, I treat them with all the respect because I put myself in their shoes and treat them the way I would want to be treated. What do that tell you as a company for a customer to leave your company paying that amount of money per month. The bad thing about it, they wasn't trying to do anything to keep me as a customer, they was willing to let me walk right out of that door without trying to save my business, and that's what I did, walked right out that door into another company that customer service is what I expects because I had them before.

I will never recommend anyone to stream energy nor will I ever go back to that company as a customer. Some advice to your company, I hope you guys get yall stuff together because the way you guys customer service people are, yall are going to loose a lot of customers because no one wants to spend a lot of money with a company and nobody treats them with respect or appreciate them as a customer. I would call in to try to make a payment arrangement on my bill when I was having a hard time paying my electric bill but they would not give me a payment arrangement because of a disconnection notice I got within a month but what do they expect, we are in a recession and people are having hard times right now.
     
Read 3 RepliesAdd reply
User Replies:
Anonymous on 03/16/2010:
As long as I get my service and they get their money me and my electric company get along fine. I don't understand complaints that say that they treated me bad, they don't care, blah blah. They want their money for the power they supplied. That's all.
Hugh_Jorgen on 03/16/2010:
It might sound harsh, but if you are late every month and that requires them to send out late notices and then they have to field several phone calls from you each month, then you are right - they don't want your business.

Whatever profits they would have made on your account are eaten up with the extra costs of dealing with your calls and late payments. That's just the way a lot of businesses look at it these days.
Chris on 08/31/2014:
I subscribed with Stream Energy @ one year ago as a favor to a relative. To my dismay, Stream Energy hasn't saved me any money over the past 10 months of bills. In fact on average, I've calculated that I'm paying @ $30 more per month combined gas and electricity than I was with PSE and G and will be seeking to go back with them as my main supplier. I just sent them the email to unsubscribe. We'll see how long the process takes. . . not setting my hopes too high for a quick fix on this one from what I see of the other posts.
Close commentsAdd reply
STREAM ENERGY IS A SHADY PROVIDER
Posted by on
DALLAS, TEXAS -- This is the worst company I have ever dealt with. I called them to get a rate and deposit QUOTE. I was told they could not give me a quote without going online and filling out a form with my information, so they could make sure they serviced my area and pull my credit to see if I would have to pay a deposit. So I did that while I was on the phone with them, it didn't take long. Then, after I did that, they transferred me to customer service. THEY SIGNED ME UP, UNBELIEVABLE!! So I told them I just wanted a quote, and that I did not want their service, and they told me it would be 150 dollars to cancel! I was still on the same phone call, I hadn't gotten off the phone with them yet. I had no idea what my rate was or anything... The customer service was rude and they would not cancel the service that I didn't want. I was railroaded and now stuck, I live paycheck to paycheck, I had no money to cancel. So 3 weeks later, I still have never gotten anything in the mail, nothing at all. So I called them to get my contract info so I could see what was going on. That's when they told me I had a late fee and they were sending a cancellation notice out!! It had not even been a month yet. I told her I never got the bill and how could it be 50 dollars for 1 week! I have a small one bedroom apt that I am rarely at. They were rude and now I have to pay a let fee or they will disconnect me and report to my credit and send it to a collection agency. RUN FROM THIS COMPANY, WHAT THEY ARE DOING SHOULD BE ILLEGAL!! IF I DID THIS TO PEOPLE AT MY WORK I WOULD BE FIRED!! RUN RUN RUN!!
     
Read 5 RepliesAdd reply
User Replies:
MSCANTBEWRONG on 08/05/2009:
was there anything on the form that you filled out that stated you were signing up for the service?
Anonymous on 08/05/2009:
Contact the Texas Public Utilities Commission and see if they may be able to help you out with the billing issues.
I don't know if Stream Energy falls under their jurisdiction but you can find out when you call.
Soaring Consumer on 08/05/2009:
Don't pay them. If they send it to collections then you could send the collections agency a letter of dispute in certified mail. It is your opportunity to properly dispute the debt by an unbiased third party.

Also do the same thing Rob said.
DisputeTheCharges on 08/05/2009:
Collection agencies are very biased.
zxcvbnm on 03/10/2010:
isn't it funny... no one in Texas is home ...like NEVER, and they all have "small houses" and thay never turn the heater on... then why do you need the electricity for?
Close commentsAdd reply
StarStarStarStarStar
Fantastic
Posted by on
Rating: 5/51
DALLAS, TEXAS -- Bottom line...every single energy company has the exact same bad reviews.... they can all be summed up by one sentence...

"It's not my fault."

If you sign a contract then put the date on your calendar and be a responsible consumer. When it's up, make another choice. Don't wait for someone to hold your hand.

I've had Stream for over 2 years and have saved an average of close to $200 a month. I let my contract expire once and yes, because Stream follows the law, I was put on a variable rate and my next bill was higher. Being a responsible consumer I immediately locked into another contract at a lower rate. I certainly didn't blame them for my mistake.

There are no gimmicks with Stream and that's what I like. Simple, honest and great rates. I've saved a fortune.
     
Add reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Stole Money From Me When I Wasn't Looking
Posted by on
Rating: 1/51
TEXAS -- I got suckered into Steam energy in PA by a cousin who was selling them through their Multi Level Marketing scam Insight. I wanted to do him a favor and I thought I would get regulated rates. Was I wrong! I was too trusting and got ripped off bad. Before I realized what was going on I overpaid for our electricity by $1,100 over about 12 months. They were charging me $0.13 per kWh when the market is at $0.08. They are saying that they sent me a contract renewal which I don't recall receiving. I have been through their customer service, they won't do the moral / ethical thing. The TX BBB was no help at all. I have pending cases now with the PUC and PA attorney general. I will not stop until I get the money back they stole from me.
     
Add reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Horrible
Posted by on
Rating: 1/51
TEXAS -- First of all the payments were always very high, I felt like they were charging me more then they should have been. Secondly when we would move they would continue to charge us for the old place we lived in and I had to contact them several time and tell them I did not live there anymore and I wouldn't pay for someone else's electric bill. And lastly, when we decided to switch over to a different electric company, I talked to two different representatives, two separate times and they both told me I would be getting my down deposit of 150$ back. So when the time came and went for me to be getting it back in the mail I emailed them and asked them why I hadn't gotten it and they told me I wouldn't be getting it back because it had been applied to a bill several months ago. Which was a lie. We were never late on a payment or anything so for them to make up that they had basically given us free energy one month is a complete load of crap.

Never use Stream Energy because they will just screw you over the entire time and no matter how good of a customer you are, you won't be getting your deposit back.
     
Add reply
StarStarEmpty StarEmpty StarEmpty Star
Changing Rates and Ridiculously Expensive
Posted by on
Rating: 2/51
FORT WORTH, TEXAS -- My husband and I live in a small one bedroom apartment. We go to college and both have jobs so we are rarely home. During the month of December, we were gone constantly, we do not have kids or much other reason to be home other than to sleep. We were gone for over a week and a half from our apartment, kept our heater/air conditioner off along with all the lights. Our bill was $200. Even though we were rarely home, we froze our butts off half the time we were there because we feared having a high electric bill. We are poor, and barely make enough to pay our bills, when I talked to one of the customers support people, he told me that their meters are working and that we used that much electricity. They were not willing to work with us or listen to what I had to say about not being here the majority of the month. This is not the first time this has happened either. It seems like the electric bill keeps going up every time we sign a new contract. This will be the last contract we sign with them.
     
Add reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Stream Is Run My a Group of Rich Pricks
Posted by on
Rating: 1/51
DALLAS, TEXAS -- Turned power on for a friend in 2004 using Stream. He paid the bill for at least 5 years, he broke his leg had to move out to his moms in a different state. I called Stream told them the situation and gave them a forwarding address so I could pay the final bill. Got the bill and paid it. One month later I get an early termination bill for 250 dollars. Tried to resolve it but got no ware ever though we fulfilled the contract.

Now it is still in collection, they will never get a dime out of me! I will not advice anyone to do business with this company.
     
Add reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
I Called to Change to Stream as My Electric Provider
Posted by on
Rating: 1/51
DALLAS, TEXAS -- I was given 72 hours to stop the service if I chose to. Within 12 hours I called to have the transfer stopped and was given a MVO # to confirm the transfer be stopped.

Eight days later I was informed by the current service provider that it had not been stopped. I received a bill from the current provider and when I called to pay the bill I was informed that I was no longer a Reliant customer. I was given a confirmation number from Stream that the service had been terminated within 12 hours of activation. No one I spoke to could effectively speak English and I was not informed that the termination had not gone through with Stream. After 5 phone calls of more than 30 minutes per call the deactivation was finally done. Ridiculous!

Thank God for Reliant!
     
Add reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Watch out for BOGUS early termination charges!!!
Posted by on
Rating: 1/51
DALLAS, GEORGIA -- Stream Energy customer NON-service is the worst. I got a deal for a good fixed rate for a year. I called their customer NON-retention line and they would not even try to match it. Their rate is their rate. Just deal with it. So I did.

My contract was up in late August. I switched to a new provider effective October 1st. They billed me $100.00 for early termination! After calling customer NON-service, I paid the portion of the bill that excluded the BOGUS early termination charge. They were supposed to drop the charge within 48 hours. So I forgot about it.

Then in early December I received a collections letter for $100.00 to Stream Energy. Needless to say, I went ballistic. They had not dropped the charge as promised. They had not sent me a bill showing the BOGUS early termination charge as still due. They simply called in the attack dogs. More stellar customer NON-service!

I called customer NON-service again and read them the riot act. They finally dropped the BOGUS early termination charge as showing due on their billing web site. I also demanded that they contact their attack dog and cancel their collection effort. I have yet to hear any more from them but it has only been a few days. If anything gets posted to my credit score pertaining to this, they will be sorry. Stay tuned.
     
Read 1 RepliesAdd reply
User Replies:
At Your Service on 12/20/2012:
Stating they were, "supposed to drop the charge within 48 hours" doesn't specify if they agreed to drop the charge. Demanding and agreeing are two very different things.

You've also suggested that the early termination is no longer showing on their website. This, again, doesn't absolutely mean they no longer consider the early termination fee valid.

With respect, I'd come to a consensus with them as to whether the early termination is, in fact, owed. I wouldn't approach someone reading them the proverbial 'riot act'. It will just put them on the defensive. Instead you might try requesting they show you the agreement whereby you owe the early termination fee. They'll be able to produce it or not.

The early termination may, in fact, not be legitimate. But if it is, with respect again, I'd suggest getting it paid. By the time the debt goes to collections, you generally have late payments, interest and the collections fee added on. It's far better to get the amount paid quickly then let it grow into something far more larger. Once it's reported to the credit agencies, you'll find it more advantageous to pay rather than be charge greater interest on other lines of credit or be declined for anything requiring said report.

Best of luck and, please, let us know how things turn out.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Dishonest Company
Posted by on
Rating: 1/51
ATLANTA, GEORGIA -- I switched from Stream Energy to Georgia Natural Gas in February, as I was paying 3X more than GNG. I received a bill in March - paid it full, again in April paid it in full even though I was already paying GNG, and realized that Stream has simply made up the therms, and that the bill was fake - and hoped they would go away. Well no, in May I received another bill (remember I have no service with them from Feb and am paying GNG since March) I call and tell them that this is impossible as I do not have service with them for close on 3 months, after getting no joy decided to pay the bill and warned them that I would report them to the regulators if they sent another "fake"bill - I just received a June bill....

It is impossible to have a conversation with anone from Stream other than the customer "dis"service desk who can only see what they are reading off their screen that is clearly fake.

How do we get Stream Energy investigated for dishonest billing.

Anyone thinking of joining Stream - don't. They will continue billing you and sending a fake therm reading months after you are getting service from a different provider.
     
Read 2 RepliesAdd reply
User Replies:
Andy on 06/22/2012:
They will continue to send fake bills as long as you continue to pay them regardless of how often you tell them to stop. Stop paying bills you do not owe, make sure you have the proper documentation to prove of when you ended service and dispute all bills from that point. Do not pay them another dime.
snowman01 on 09/20/2012:
shiraz, I've been a stream energy customer for many years and have never been over billed. in fact, I have called their customer service with questions that technically have to do with my local electric/gas company that delivers the energy to my house and they have always been courteous and helpful...

They aren't the #1 Direct Energy company in the World by being deceitful...its cause they are the best...Thank you Stream Energy for your consistent service and attention!
Close commentsAdd reply
Top of Page | Next Page >