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Stream Energy Consumer Reviews - Page 2

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Fee Was Removed Then Secretly Added Then Sent to Collections Company W/o Notice
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GRAPEVINE, TEXAS -- Do not use Stream. They are deceitful. Just got off the phone with a second level supervisor who admitted through their audio review that their customer representative told me she would remove an early termination fee and to pay a certain amount. I payed that amount and then a month later without any notification I received a collection letter asking for the remainder. I called after getting the letter and a supervisor said she would submit a review and someone would call me in 24-48 hours.

As of today no one called. I called today and spoke to the upper level supervisor who confirmed the fee was removed but it was added back. The 1st supervisor did not put in the notes to call me with the results even though I specifically asked her to. This all started with an automated call saying my service had ended so I switched services unknowingly a month early. The 2nd supervisor also said there is no one else to talk to that there is no higher level. We shall see.

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Customer Service
StarStarStarStarStarBy -
Rating: 5/51

SELLERSVILLE, PENNSYLVANIA -- I've been with Stream for almost three years and called customer service several times. It's like all customer service departments, sometimes you're on hold for a long time. But I've always gotten an answer or solution! Enough with all the whining, take some responsibility for your actions and quit complaining! I've saved hundreds of dollars with Stream on my power bill and my cell phone service!

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Very Satisfied With Stream's Services
StarStarStarStarStarBy -
Rating: 5/51

NEW HOPE, PENNSYLVANIA -- I've been with Stream for over 4 years. I signed up to help out a friend. I've never had a billing or a service issue. If I have a question I contact my friend and he gets right back to me. When it is time to renew my friend contacts me as well as Stream & we go over what the rates/plans available are. Renewing takes just 2 minutes online. Stream's rates are fair and competitive and I like the fact that I'm dealing with a specific person I know and trust.

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Horrible Service!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALPHARETTA, GEORGIA -- Apparently, after eight years of customer loyalty, a five-day underpayment in the amount of $45 will elicit a utility cutoff... Whaaat? Really? We have never paid late and this is how we are treated by Stream Energy. DO NOT sign up with this company. This is totally unacceptable! And, by the way, no one with Stream ever contacted us about this underpayment issue... They just cut off our gas service!

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Awesome Provider
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Rating: 4/51

CONYERS, GEORGIA -- I have been a satisfied customer for about 10 years. Yes, there have been a few conversations with customer service reps that have been difficult to understand at time (language barrier), but I have experienced this same issue with almost every other company I deal with as well. I am satisfied with Stream.

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Very Happy With Stream
StarStarStarStarStarBy -
Rating: 5/51

DALLAS, TEXAS -- I have been a Stream Energy customer for 12 years and have been 100% satisfied. Not only has the service been outstanding but the rates have lowered my bill by thousands of dollars over the years. In fact, Stream has lowered their rates several times since I have been a customer. What other company does that? Everyone wants to save money in this wrecked economy. I love Stream!!!

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Love My Low Bill
StarStarStarStarStarBy -
Rating: 5/51

ATLANTA, GEORGIA -- I have had Stream as my gas provider for 9 years now and I love it. My bills are much lower with Stream versus when I was with Scana. I have recommended family members and friends to Stream and I have only had one complaint which was corrected! I still would recommend Stream. I pay my bill every month on time. Because I have referred so many people to Stream, they give me a discount every month. Again, I love this company and the service.

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I Have a Great Respect for Stream Energy Company Great Rates and Great Service. I Have Had Stream Energy for 12 Years and I Have H
StarStarStarStarStarBy -
Rating: 5/51

DALLAS, TEXAS -- I switched my electrical service to Stream over 12 years ago. My rates have been very good. I have not had any issues with billing or my service. I mean zero issues. My bill is easy to read and understand. When I renew I know exactly what I am getting. NO hidden cost. I highly recommend Stream energy.

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Happy 4 Year Customer
StarStarStarStarStarBy -
Rating: 5/51

DALLAS, TEXAS -- Our electricity bill was well over 300 to 400 with TXU and when we switched to Stream, our bills have been 150 to 200. No problems ever. We pay our bill on time and no overages or unexpected issues or hidden details... plus I get the energy portion now credited back for FREE energy!!!

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Mobile and Energy Services
StarStarStarStarStarBy -
Rating: 5/51

DALLAS, TEXAS -- I've had nothing but prompt and polite service since changing to Stream. Not sure about the other reviews - they seem old so maybe Stream's service has improved over the last 10 years. Wish more satisfied customers would review utilities.

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Stream Energy Rating:
Star Star Empty star Empty star Empty star
2.0 out of 5, based on 54 ratings and
91 reviews & complaints.
Contact Information:
Stream Energy
1950 N Stemmons Fwy, Suite 3000
Dallas, TX 75207
214-800-4500 (ph)
www.mystream.com
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