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Stream Energy Consumer Reviews - Page 2

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Hidden fees
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HARKER HEIGHTS, TEXAS -- My electricity bills for the last 3 months have been totally inconsistent. Thermostat setting (70 degrees), and routine energy usage has stayed the same, yet my bills fluctuate by as much as $150. This month has been my highest yet; nearly $400. I have a neighbor who had to get his meter replaced because of similar issues. Secondly when they tell you that your rate is 9 cents per kWh, what they fail to tell you is that ONCOR charges them for the service, thus additional costs that they call kWh charges. Unfortunately there is an unregulated monopoly being ran by ONCOR and these middleman providers in the state of Texas.

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They Keep Turning Off My Gas With No Notice Even Though I Paid My Bill.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAWRENCEVILLE, GEORGIA -- I have been a customer of Stream Energy for over 10 years. I always faithfully paid. In June I was a few days late. They came and turned off my gas. I had out of town people coming the next day but they refused to help. Since then I have not received a statement but I pay online anyway to make sure it didn't happen again. Well guess what? They have done it 2 more times. NO notice no nothing. I checked my account online and they are taking my money. I have even overpaid. Luckily my husband has been able to override their lock. I wrote to their customer service and the CEO and I have not heard anything. If you know anyway I can rectify this I would be very appreciative.

Company Response 02/24/2018:

first of all stream is a energy retailer not a utility company your utility company shut your power off not stream you need to deal with your electric utility compay, get it?

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Stream Is ** Terrible!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FORT WORTH, TEXAS -- Every time I have to call Stream Energy, they have no answers to help you, NEVER!!! I was promised a SkyBell a month after I renew my account with them, it's been 6months and their solution??? Wait 3 months more, so when it's time to renew again I will get the promised item. This review site says a representative may try to call you to resolve issues, HA!

What is not realized by Stream is that this is a BREACH OF CONTRACT and I will get more than a SkyBell is worth. Oh and if you get placed on hold to talk to a supervisor, the call is not answered, I spent 1 hr and 45 min waiting and same old music, So ** STREAM ENERGY and all their lying REPS and Ghost Supervisors that can't resolve any problems I have always had.

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Fee Was Removed Then Secretly Added Then Sent to Collections Company W/o Notice
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GRAPEVINE, TEXAS -- Do not use Stream. They are deceitful. Just got off the phone with a second level supervisor who admitted through their audio review that their customer representative told me she would remove an early termination fee and to pay a certain amount. I payed that amount and then a month later without any notification I received a collection letter asking for the remainder. I called after getting the letter and a supervisor said she would submit a review and someone would call me in 24-48 hours.

As of today no one called. I called today and spoke to the upper level supervisor who confirmed the fee was removed but it was added back. The 1st supervisor did not put in the notes to call me with the results even though I specifically asked her to. This all started with an automated call saying my service had ended so I switched services unknowingly a month early. The 2nd supervisor also said there is no one else to talk to that there is no higher level. We shall see.

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Good Experience So Far
StarStarStarStarStarBy -
Rating: 5/51

NEW YORK, NEW YORK -- It's been some time since when I've run into a trustworthy company. Stream Energy seems to be one of the few. Really happy with their energy services. Good experience so far. Please keep being so awesome!

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Good Company, Good Service and Good Deal Overall
StarStarStarStarStarBy -
Rating: 5/51

HARKER HEIGHTS, TEXAS -- Very happy with Stream and their energy and mobile services. Nothing much to say really, just that I wouldn't change anything about my contract. Very happy and I always recommend it to friends and coworkers! :) Thank you for being simple to use and simple to deal with!!!

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Will Not Cancel Pending Renewal Rate
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HOUSTON, TEXAS -- I have been with Stream Energy for 11 years. I renewed my plan for 1 year but found better rates with another energy company. I called Stream to cancel my PENDING renewal and they would not cancel. I work for an energy company and do know for a fact that you can cancel a pending rate. I'm very upset with Stream. I've been a loyal customer and can lock me into something that I do not want. Very disappointed.

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Love the Mobile Plans
StarStarStarStarStarBy -
Rating: 5/51

ASPEN HILL, MARYLAND -- So we have a lot of family in both Mexico and Canada and we're a large family so we need to make mobile calls very often (well, we don't need to - we want to) and Stream Energy provided an amazing offer for us with unlimited calling to BOTH of these countries! This has been a life saver for us because we just couldn't have handled the phone bills with our previous company anymore. So grateful to have discovered Stream Energy. Huge thanks from MD!

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Good Mobile Rates, Timely Energy Bills, Cool Home Services
StarStarStarStarStarBy -
Rating: 5/51

DALLAS, TEXAS -- Been using Stream Energy for years now but only lately signed up for additional mobile plans for my spouse and myself, and we also got the home wireless solution last month. Everything's been great overall. The bills have NEVER been late and their overall rates (mobile, energy, home) have been fair to say the least. Would definitely recommend!

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Early Termination Fees Even If You Move
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GRAPEVINE, TEXAS -- I moved in with my brother and moved out of my apartment. Stream told me I will have to pay $250 early termination fee. The representative I originally purchased the service from told me that if I move it allows me to get out of the contract. I expressed my concern to the representative before I signed up because I said I live in an apartment with a short term lease and she said it would be no problem if I moved. But customer service told me otherwise.

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Stream Energy Rating:
Star Star Half star Empty star Empty star
2.5 out of 5, based on 76 ratings and
113 reviews & complaints.
Contact Information:
Stream Energy
1950 N Stemmons Fwy, Suite 3000
Dallas, TX 75207
214-800-4500 (ph)
www.mystream.com
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