GRAPEVINE, TEXAS -- Do not use Stream. They are deceitful. Just got off the phone with a second level supervisor who admitted through their audio review that their customer representative told me she would remove an early termination fee and to pay a certain amount. I payed that amount and then a month later without any notification I received a collection letter asking for the remainder. I called after getting the letter and a supervisor said she would submit a review and someone would call me in 24-48 hours.
As of today no one called. I called today and spoke to the upper level supervisor who confirmed the fee was removed but it was added back. The 1st supervisor did not put in the notes to call me with the results even though I specifically asked her to. This all started with an automated call saying my service had ended so I switched services unknowingly a month early. The 2nd supervisor also said there is no one else to talk to that there is no higher level. We shall see.
ASPEN HILL, MARYLAND -- So we have a lot of family in both Mexico and Canada and we're a large family so we need to make mobile calls very often (well, we don't need to - we want to) and Stream Energy provided an amazing offer for us with unlimited calling to BOTH of these countries! This has been a life saver for us because we just couldn't have handled the phone bills with our previous company anymore. So grateful to have discovered Stream Energy. Huge thanks from MD!
DALLAS, TEXAS -- Been using Stream Energy for years now but only lately signed up for additional mobile plans for my spouse and myself, and we also got the home wireless solution last month. Everything's been great overall. The bills have NEVER been late and their overall rates (mobile, energy, home) have been fair to say the least. Would definitely recommend!
GRAPEVINE, TEXAS -- I moved in with my brother and moved out of my apartment. Stream told me I will have to pay $250 early termination fee. The representative I originally purchased the service from told me that if I move it allows me to get out of the contract. I expressed my concern to the representative before I signed up because I said I live in an apartment with a short term lease and she said it would be no problem if I moved. But customer service told me otherwise.
ATLANTA, GEORGIA -- I've had Stream Gas for over a year now. I have never had any issues with them, in fact, it's the first time my bill has been this low. Like any company, If you pay your bill on time you will not have any issues, and if you need to make a payment arrangement they will work with you. I would recommend it to my friend and I have.
FORT WORTH, TEXAS -- This is amazing company Stream Energy. I pay $96 every month electric bill and if I get 15 customers for the company they paid me my electric bill every month. Besides right now if you become an Associate they pay you $1100. If you don't believe call the company.
GEORGIA -- I have no idea where to start. The worst freaking customer service experience you will EVER have. It's hard to understand the reps. They have no idea how to help. They turn off your gas when you're looking at a zero balance. They send bills stating you paid less than what was actually taken out of your checking account. I would NEVER in life recommend this company to anyone. A couple of more months and I'm done with these incompetent fools.
NEW HOPE, PENNSYLVANIA -- I've been with Stream for over 4 years. I signed up to help out a friend. I've never had a billing or a service issue. If I have a question I contact my friend and he gets right back to me. When it is time to renew my friend contacts me as well as Stream & we go over what the rates/plans available are. Renewing takes just 2 minutes online. Stream's rates are fair and competitive and I like the fact that I'm dealing with a specific person I know and trust.