FORT WORTH, TEXAS -- I have spoken to 6 of their reps. The last three have all hung up on me and the third was silent when I finally got off hold and then hung up. I have been receiving renewal calls for about a two months I believe. I had spoken with two people and advised I would not be renewing, I was getting married June 6, 2015 and would no longer be living in Texas but was moving to NYC with my new husband. I asked about the process and they informed me not to worry that I was canceling within a month of my contract and I would not have to pay a cancellation fee.
Then I called to get my final bill on Fri June 12 and the representative informs me he is charging a $200 cancellation fee even though I explained the situation. Now I have called three times today and the phone just keeps getting mysteriously disconnected when the first young man said 4 times don't hang up (seemed odd) when I asked for a supervisor. He then hung up when he was "attempting to transfer me". Now I have called back three more times today and keep getting mysteriously disconnect.
NORCROSS, GEORGIA -- There are many gas companies in GA to choose from. I randomly was referred to this one. Never again! I've never left a review for any company, ever, but for this one I will. I had nothing but problems with them from the beginning. From the date they scheduled my "turning on the gas date" to issuing my refund which they've been working on for 2 months now, mind you they're completely paid. I owe them no debt, and also was never late paying my bill. I've spoken to many reps and supervisors and currently still waiting on my refund from my deposit. I advised them I work in customer service and I feel sorry for the rest of their clients who have or are dealing with any similar issues.
I also told them never again would I use their services. And I'm pretty forgiving but they just really pushed the limit with me. They schedule dates and don't tell you the correct info. They promise you your money back within a timely manner like most companies do and they failed completely. It's an absolute shame. Please if you have another option besides Stream Energy in GA please take it from someone who knows, do not go with them.
HOUSTON, TEXAS -- I have been with Stream Energy for roughly two years. Yesterday, (02/03/15), I logged into my online account to make a payment and was directed to recreate my password for better security purposes. This included adding an uppercase, lowercase, number, and special character such as !, @, #, etc. This highly annoyed me, as I do not appreciate being told how to create MY password.
Upon entering my account, I went to pay my bill as I always do and realized that with their whole website change - they, without notifying me, added a convenience fee of $2.95 whether I pay by bank, or debit/credit card. I have been paying my bill online with no convenience fee and all of a sudden, without warning, they implement it. Absolutely unacceptable and for this reason I will be finding another provider.
I called their customer service and was told the only way to Dodge the fee is by enrolling in their automatic bank draft option. Well that's great, except for the fact that it takes 1-2 billing cycles to actually take effect. Maybe they should have considered their customers by sending a respectful email - allowing enough time to enroll in the bank draft to avoid the future convenience fees.
ATLANTA GA -- I used Stream Energy because it was recommended by the apartment complex I moved into. Little did I know, it would be the worst customer service experience of my life. Sadly, this is not an over exaggeration. If you want to never talk to a real person, accrue outrageous expenses on your bill for no apparent reason, and be charged a service fee ON TOP OF the service they are already charging you for in order to pay your bill (if their wonky website actually lets you pay your bill -- or they decide to pick up the phone) then you want Stream Energy. Seriously, one of the worst decisions I have ever made. I hope/know this company will go under.
DALLAS, TEXAS -- Bottom line… every single energy company has the exact same bad reviews. They can all be summed up by one sentence… "It's not my fault." If you sign a contract then put the date on your calendar and be a responsible consumer. When it's up, make another choice. Don't wait for someone to hold your hand.
I've had Stream for over 2 years and have saved an average of close to $200 a month. I let my contract expire once and yes, because Stream follows the law, I was put on a variable rate and my next bill was higher. Being a responsible consumer I immediately locked into another contract at a lower rate. I certainly didn't blame them for my mistake. There are no gimmicks with Stream and that's what I like. Simple, honest and great rates. I've saved a fortune.
TEXAS -- I got suckered into Steam energy in PA by a cousin who was selling them through their Multi Level Marketing scam Insight. I wanted to do him a favor and I thought I would get regulated rates. Was I wrong! I was too trusting and got ripped off bad. Before I realized what was going on I overpaid for our electricity by $1,100 over about 12 months.
They were charging me $0.13 per kWh when the market is at $0.08. They are saying that they sent me a contract renewal which I don't recall receiving. I have been through their customer service, they won't do the moral /ethical thing. The TX BBB was no help at all. I have pending cases now with the PUC and PA attorney general. I will not stop until I get the money back they stole from me.
TEXAS -- First of all the payments were always very high, I felt like they were charging me more then they should have been. Secondly when we would move they would continue to charge us for the old place we lived in and I had to contact them several time and tell them I did not live there anymore and I wouldn't pay for someone else's electric bill. And lastly, when we decided to switch over to a different electric company, I talked to two different representatives, two separate times and they both told me I would be getting my down deposit of 150$ back.
So when the time came and went for me to be getting it back in the mail I emailed them and asked them why I hadn't gotten it and they told me I wouldn't be getting it back because it had been applied to a bill several months ago. Which was a lie. We were never late on a payment or anything so for them to make up that they had basically given us free energy one month is a complete load of crap. Never use Stream Energy because they will just screw you over the entire time and no matter how good of a customer you are, you won't be getting your deposit back.
FORT WORTH, TEXAS -- My husband and I live in a small one bedroom apartment. We go to college and both have jobs so we are rarely home. During the month of December, we were gone constantly, we do not have kids or much other reason to be home other than to sleep. We were gone for over a week and a half from our apartment, kept our heater/air conditioner off along with all the lights. Our bill was $200. Even though we were rarely home, we froze our butts off half the time we were there because we feared having a high electric bill.
We are poor, and barely make enough to pay our bills, when I talked to one of the customers support people, he told me that their meters are working and that we used that much electricity. They were not willing to work with us or listen to what I had to say about not being here the majority of the month. This is not the first time this has happened either. It seems like the electric bill keeps going up every time we sign a new contract. This will be the last contract we sign with them.
DALLAS, TEXAS -- Each time my Stream Energy account has come up for renewal, I have received a notification email. We receive our billing electronically, as well as paper, because we travel frequently and want to make sure we do not miss important notices. My online account is set to "receive new documents" via email as well.
Today, I was shocked to see my bill jump almost $100 from the previous month, and called to inquire. I was informed that my contract expired, that I was now on month-to-month at a higher rate, and offered a renewal contract. I first asked why I never received my renewal offer/expiration notice and was informed that it was sent via paper mail in April.
I explained that while that very well may be true, I was traveling almost half the month of April, and I paid that bill online -- and thus probably never opened the envelope, which is specifically the reason that I have the "send me new documents electronically" option selected in my online account. Note: Stream has not once, ever, failed to send me an electronic notice that my bill was due.
I explained that while I was happy to stipulate that they probably did send a paper notice, they must in good faith acknowledge that their failure to send me the notice electronically -- as optioned in my online account -- and their inability to explain WHY that e-notice was never sent would dictate that I not be penalized for missing the renewal. Not when every single other renewal notice in my 3.6 year history with the company was sent electronically.
Rather than pro-rate my bill to the old rate (about $85/$90) and renew my contract retroactively to the renewal expiration, they let me go off and find a new energy company. Which I was happy to do, given their terrible excuse for customer service today.
ATLANTA, GEORGIA -- An acquaintance of mine was putting some pressure on me to be a Stream Energy representative in Ga. After overcoming all of my objections I reluctantly agreed to be a customer, it was more to save a social relationship than because I thought it was a good idea. It had all the earmarks of a pyramid scheme and red flags were going up but I was in an awkward position and felt what could the harm be to use their gas service. I felt pressure to sign up another family member who also felt it wouldn't really be a big deal to have a different gas provider. Boy were we wrong!
My family member called right away to say she thought the billing was very expensive in comparison to her old provider, I was paying around 50-60 a month so I felt alright about the service. The bill crept up and up. I started getting bills for 150 then finally 245. I called and it turned out they raised my therm rate to the variable and I was paying a month to month of just over a dollar/therm. My fault I guess I must have missed that. I called to change the therm rate and the locked me into a year long contract at about half what I was paying, the operator said, "this should make a big difference in next month's bill."
We'll next month I was still billed at a dollar per therm, I called and was told that although I was locked in for a year it would take them two months (two billing cycles) for them to process my rate change. Now I was stuck paying a dollar per therm for 4 month (December, January, February, March). My bills were huge and although I kept calling they were still "processing" my therm rate change. Really?
My bill for March showed very high consumption compared to all my other usage, I wonder if it was an "estimate" which they are allowed to do if they "can't read the meter." I can't know for sure but it seems like more than a coincidence that there was so consumption the last month of the high rate. So, my bills got very high and we got behind, they shut off our gas for being $86 behind. I never saw a final termination notice or anything stuck to my door, just all of a sudden no hot water.
I called and paid them $100 the next day, still no hot water. I called them back and found they had not scheduled a reconnect even though they had received payment online. I was told they could get my gas reconnected by Monday (gas was turned off Tuesday night). I was floored that they shut off service for $86, no one knocked on my door to ask for payment, and it is so punitive that they have my family living with no dryer or hot water for 6 1/2 days. When I think of all the payments I have made to them for very moderate gas usage it is just horrible.
Again, a day after I paid them they had still not even scheduled a reconnect with Atlanta gas light, so if I hadn't called how much longer would I have been made to wait for service for the lousy $86 (which they had received in spades for the two extra months of overcharging me). Horrible experience, I feel so ashamed I put my other family member through this as she has had loads of other trouble with her bill from the beginning.