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1.5 out of 5, based on 22 ratings and
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Not A Happy Customer
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DALLAS, TEXAS -- I had an account with stream energy electric company but I canceled my account recently due to the bad customer service I received. I spent a lot of money with stream energy monthly. My bill ran me about 300.00 to 500.00 monthly but I never complained about the bill because I knew electric was something I needed and couldn't go without so I paid my bill every month, It would be late every month but I paid the full amount monthly.

I got hung up on, interrupted when trying to talk, talked over, no respect at all and when trying to speak with managers, got hung up on over & over and some of the managers treated me the same way as the representatives did. The managers kept apologizing over and over and wasn't doing anything but making the situation worst, it wasn't a resolution to the problem because if it was I would still be a customer right now.

I am a collections representative myself and I don't treat my customers that way, I treat them with all the respect because I put myself in their shoes and treat them the way I would want to be treated. What do that tell you as a company for a customer to leave your company paying that amount of money per month. The bad thing about it, they wasn't trying to do anything to keep me as a customer, they was willing to let me walk right out of that door without trying to save my business, and that's what I did, walked right out that door into another company that customer service is what I expects because I had them before.

I will never recommend anyone to stream energy nor will I ever go back to that company as a customer. Some advice to your company, I hope you guys get yall stuff together because the way you guys customer service people are, yall are going to loose a lot of customers because no one wants to spend a lot of money with a company and nobody treats them with respect or appreciate them as a customer. I would call in to try to make a payment arrangement on my bill when I was having a hard time paying my electric bill but they would not give me a payment arrangement because of a disconnection notice I got within a month but what do they expect, we are in a recession and people are having hard times right now.
     
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Anonymous on 03/16/2010:
As long as I get my service and they get their money me and my electric company get along fine. I don't understand complaints that say that they treated me bad, they don't care, blah blah. They want their money for the power they supplied. That's all.
Hugh_Jorgen on 03/16/2010:
It might sound harsh, but if you are late every month and that requires them to send out late notices and then they have to field several phone calls from you each month, then you are right - they don't want your business.

Whatever profits they would have made on your account are eaten up with the extra costs of dealing with your calls and late payments. That's just the way a lot of businesses look at it these days.
Chris on 08/31/2014:
I subscribed with Stream Energy @ one year ago as a favor to a relative. To my dismay, Stream Energy hasn't saved me any money over the past 10 months of bills. In fact on average, I've calculated that I'm paying @ $30 more per month combined gas and electricity than I was with PSE and G and will be seeking to go back with them as my main supplier. I just sent them the email to unsubscribe. We'll see how long the process takes. . . not setting my hopes too high for a quick fix on this one from what I see of the other posts.
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Stole Money From Me When I Wasn't Looking
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Rating: 1/51
TEXAS -- I got suckered into Steam energy in PA by a cousin who was selling them through their Multi Level Marketing scam Insight. I wanted to do him a favor and I thought I would get regulated rates. Was I wrong! I was too trusting and got ripped off bad. Before I realized what was going on I overpaid for our electricity by $1,100 over about 12 months. They were charging me $0.13 per kWh when the market is at $0.08. They are saying that they sent me a contract renewal which I don't recall receiving. I have been through their customer service, they won't do the moral / ethical thing. The TX BBB was no help at all. I have pending cases now with the PUC and PA attorney general. I will not stop until I get the money back they stole from me.
     
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Horrible
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Rating: 1/51
TEXAS -- First of all the payments were always very high, I felt like they were charging me more then they should have been. Secondly when we would move they would continue to charge us for the old place we lived in and I had to contact them several time and tell them I did not live there anymore and I wouldn't pay for someone else's electric bill. And lastly, when we decided to switch over to a different electric company, I talked to two different representatives, two separate times and they both told me I would be getting my down deposit of 150$ back. So when the time came and went for me to be getting it back in the mail I emailed them and asked them why I hadn't gotten it and they told me I wouldn't be getting it back because it had been applied to a bill several months ago. Which was a lie. We were never late on a payment or anything so for them to make up that they had basically given us free energy one month is a complete load of crap.

Never use Stream Energy because they will just screw you over the entire time and no matter how good of a customer you are, you won't be getting your deposit back.
     
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Changing Rates and Ridiculously Expensive
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Rating: 2/51
FORT WORTH, TEXAS -- My husband and I live in a small one bedroom apartment. We go to college and both have jobs so we are rarely home. During the month of December, we were gone constantly, we do not have kids or much other reason to be home other than to sleep. We were gone for over a week and a half from our apartment, kept our heater/air conditioner off along with all the lights. Our bill was $200. Even though we were rarely home, we froze our butts off half the time we were there because we feared having a high electric bill. We are poor, and barely make enough to pay our bills, when I talked to one of the customers support people, he told me that their meters are working and that we used that much electricity. They were not willing to work with us or listen to what I had to say about not being here the majority of the month. This is not the first time this has happened either. It seems like the electric bill keeps going up every time we sign a new contract. This will be the last contract we sign with them.
     
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Stream Is Run My a Group of Rich Pricks
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Rating: 1/51
DALLAS, TEXAS -- Turned power on for a friend in 2004 using Stream. He paid the bill for at least 5 years, he broke his leg had to move out to his moms in a different state. I called Stream told them the situation and gave them a forwarding address so I could pay the final bill. Got the bill and paid it. One month later I get an early termination bill for 250 dollars. Tried to resolve it but got no ware ever though we fulfilled the contract.

Now it is still in collection, they will never get a dime out of me! I will not advice anyone to do business with this company.
     
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I Called to Change to Stream as My Electric Provider
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Rating: 1/51
DALLAS, TEXAS -- I was given 72 hours to stop the service if I chose to. Within 12 hours I called to have the transfer stopped and was given a MVO # to confirm the transfer be stopped.

Eight days later I was informed by the current service provider that it had not been stopped. I received a bill from the current provider and when I called to pay the bill I was informed that I was no longer a Reliant customer. I was given a confirmation number from Stream that the service had been terminated within 12 hours of activation. No one I spoke to could effectively speak English and I was not informed that the termination had not gone through with Stream. After 5 phone calls of more than 30 minutes per call the deactivation was finally done. Ridiculous!

Thank God for Reliant!
     
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Watch out for BOGUS early termination charges!!!
Posted by on
Rating: 1/51
DALLAS, GEORGIA -- Stream Energy customer NON-service is the worst. I got a deal for a good fixed rate for a year. I called their customer NON-retention line and they would not even try to match it. Their rate is their rate. Just deal with it. So I did.

My contract was up in late August. I switched to a new provider effective October 1st. They billed me $100.00 for early termination! After calling customer NON-service, I paid the portion of the bill that excluded the BOGUS early termination charge. They were supposed to drop the charge within 48 hours. So I forgot about it.

Then in early December I received a collections letter for $100.00 to Stream Energy. Needless to say, I went ballistic. They had not dropped the charge as promised. They had not sent me a bill showing the BOGUS early termination charge as still due. They simply called in the attack dogs. More stellar customer NON-service!

I called customer NON-service again and read them the riot act. They finally dropped the BOGUS early termination charge as showing due on their billing web site. I also demanded that they contact their attack dog and cancel their collection effort. I have yet to hear any more from them but it has only been a few days. If anything gets posted to my credit score pertaining to this, they will be sorry. Stay tuned.
     
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At Your Service on 12/20/2012:
Stating they were, "supposed to drop the charge within 48 hours" doesn't specify if they agreed to drop the charge. Demanding and agreeing are two very different things.

You've also suggested that the early termination is no longer showing on their website. This, again, doesn't absolutely mean they no longer consider the early termination fee valid.

With respect, I'd come to a consensus with them as to whether the early termination is, in fact, owed. I wouldn't approach someone reading them the proverbial 'riot act'. It will just put them on the defensive. Instead you might try requesting they show you the agreement whereby you owe the early termination fee. They'll be able to produce it or not.

The early termination may, in fact, not be legitimate. But if it is, with respect again, I'd suggest getting it paid. By the time the debt goes to collections, you generally have late payments, interest and the collections fee added on. It's far better to get the amount paid quickly then let it grow into something far more larger. Once it's reported to the credit agencies, you'll find it more advantageous to pay rather than be charge greater interest on other lines of credit or be declined for anything requiring said report.

Best of luck and, please, let us know how things turn out.
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Dishonest Company
Posted by on
Rating: 1/51
ATLANTA, GEORGIA -- I switched from Stream Energy to Georgia Natural Gas in February, as I was paying 3X more than GNG. I received a bill in March - paid it full, again in April paid it in full even though I was already paying GNG, and realized that Stream has simply made up the therms, and that the bill was fake - and hoped they would go away. Well no, in May I received another bill (remember I have no service with them from Feb and am paying GNG since March) I call and tell them that this is impossible as I do not have service with them for close on 3 months, after getting no joy decided to pay the bill and warned them that I would report them to the regulators if they sent another "fake"bill - I just received a June bill....

It is impossible to have a conversation with anone from Stream other than the customer "dis"service desk who can only see what they are reading off their screen that is clearly fake.

How do we get Stream Energy investigated for dishonest billing.

Anyone thinking of joining Stream - don't. They will continue billing you and sending a fake therm reading months after you are getting service from a different provider.
     
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Andy on 06/22/2012:
They will continue to send fake bills as long as you continue to pay them regardless of how often you tell them to stop. Stop paying bills you do not owe, make sure you have the proper documentation to prove of when you ended service and dispute all bills from that point. Do not pay them another dime.
snowman01 on 09/20/2012:
shiraz, I've been a stream energy customer for many years and have never been over billed. in fact, I have called their customer service with questions that technically have to do with my local electric/gas company that delivers the energy to my house and they have always been courteous and helpful...

They aren't the #1 Direct Energy company in the World by being deceitful...its cause they are the best...Thank you Stream Energy for your consistent service and attention!
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Worst customer service I've ever experienced
Posted by on
Rating: 1/51
After two miserable years, I've finally left Stream Energy and am now battling with them over my credit balance. I've never had such an ordeal with any company, but especially a utility.

This is the WORST company I've ever done business with. Their customer service reps are ineffective and talk in circles without actually resolving anything. Once they got ahold of my credit card, they made unauthorized charges to it which took hours of my time and months to resolve. They do not answer their online 'contact' form (even though the promise is made to respond within 24 hours; I've NEVER gotten a response from submitting that form) and their billing department does not take phone calls from customers.

SO -- you're at their mercy as to whether your issues ever get resolved or not.

I believe that they are counting on a 'set-it-and-forget-it' mentality ( i.e. you sign up with them and never bother looking at your bill or comparing marketers ever again because you forget about it) and they continue to rake in the bucks on your bill. Trying to get out of your contract is an ordeal.

RUN, do not walk, away from this company and find someone else to supply your gas!
     
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Poor customer relations and billing and collection practices
Posted by on
Rating: 1/51
DALLAS, TEXAS -- Stream Energy arbitrarily changed my account to not send me a billing by mail even though I did not authorize this change and had received paper billings by mail for the approximate 7 years I had used Stream power. When I finally got someone on the phone to discuss the matter, they were rude, could scarcely speak with any intelligence, promised to fax me a copy of my current bill and abruptly hung up on me. A second call by me gave the same result. Also, they did not fax me the promised statement. Stream is very aggressive when soliciting new customers and will promise anything, but afterward, contacting them and communicating is impossible. They are rude, dishonest and are miserable to deal with.
     
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Alain on 04/20/2012:
You can file a complaint with the Texas utility commission at http://www.puc.state.tx.us click on "Consumer' at the top left of the web page and also at https://www.oag.state.tx.us/consumer/complain.shtml
Joe on 04/20/2012:
Have you recently created an online account on their website??? then you should verify the personal settings at Profile>>>View recurring information... there should a marked option that says "Do no mail me printed invoices".... when creating an online acount, that setting is marked by default, but you can change it over there.... and whenever you call again CS, request a supervisor.... they can maybe waive the late fees if you explained them what happpened, or request an agent to send a ticket to esscalate the late fee dispute to have them credited on your account
Regards... Joe (Houston, 77023) actual stream customer
Andrea on 08/09/2012:
I am having the same problem in GA with Stream. They disconnected our service after I paid my bill through their online portal. I was given a confirmation #, but it did not register in their system and they turned off my gas without any notice. Their customer service reps (and I use that term loosely) are a joke. They can barely speak understandable English and give the wrong information. When I confronted them about due process in shutting off service, I was told they called me. I am at home all day and no call was made. This company is Horrible and I cannot wait for the contract to finish in 5 months. If you are looking at service through them, my advice is to look elsewhere and do it quickly. Customer Service is a JOKE!!!
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