Looking For A Better Solution
Hello again, this time I like to share a few recommendations for the next time you dial the customer service number on stream...
First of all we everybody know from the beginning that you need help, and always for security purposes we need to verify the customer information, so for the next time calling, if you say "you already know who I am, you don't need to check my information" honestly THAT'S WRONG and you are losing your time it is the procedure and is part of our job, imagine that you are with the doctor, and you jut say "you already know, I'm sick give me those pills" without letting the doctor work. verifying customer information helps to update an old phone number, email or anything else AND be sure that nobody wants to access your personal information, a representative is taking care of the account and he need to keep all in order.
Now, only the account holder or the spouse is authorized to dispute something on the account, if you are the friend WE ARE SORRY we can only give you basic information and that's it.
Sometimes the boyfriend is calling very upset, trying to defend his girlfriend or his uncle, screaming and not letting talk, that's not the solution, we want to solve the problem inmediatly but most of the times we need to look deeper on the account, SOMETHING IMPORTANT HERE!!! the only person who knows the consumption is YOU as a customer, every time that you call we need to search, and based on the training and experience along with techology (of course it is different from a representative to another)we can see what's going on, sometimes it is really hard even for us, honestly if you say "WHY MY BILL IS SO HIGH?" is basically because you used more electricity or you have an estimated invoice (about estimated ill talk about it later)
Is better for you (and me) if we all get informed about how much electricity is using the new flatscreen TV, the AC cooler, the fridge or maybe we had a party last weekend with loud music all night...I don't know
and I don't care we need to pay what we used, sometimes I can't buy things for me because of my bills, this is normal and of course irritating most of the times.
Remember, by producing electricity we are using wind, water and solar resources and there is some gas emisions on the excavations, those ones are affecting so much our planet, if your paying more for electricity is because WE NEED TO SAVE ELECTRICITY SO WE CAN SAVE OUR PLANET or at least for a little bit more, this is the KEY.
If somebody read this, I remind you this is only to be informative and is not under stream energy, I'm sharing my experiences focusing on help only.
I do apologize but somebody needs to say things as they are, because bleve it or not I care about it.
Good bye, take care everybody