HUMBLE -- This company's policies and customer service STINKS! I called to make a payment over the phone. However, at the end of my call, I was told there was a problem with my payment and I was transferred to a customer service representative The customer service hardly spoke English and I explained to her the automated teller said there was a problem with my payment and I was transferred to her. She put me on hold to check the account and when she returned she explained to me the payment had been processed twice because there was a glitch in their system, at which time she asked if I wanted a refund or if I just wanted to leave the money in my account to go towards my bill the following month.
I told her I wanted a refund. She then stated she would start the process. I asked her how long would it take to reverse the payment and she stated it would take 45 business days. I told her it didn't take 45 days to draft it from my account and that this was ridiculous. I asked to speak with a supervisor or manager. she put me on hold and left me on hold for 30 minutes before I decided to hand up and call back. When I called back, the same thing happened so I ended up hanging up again without ever speaking with a supervisor or manager. I called my bank early the next morning to stop the 2nd payment and the payment had already hit my account. Therefore, I called Stream Energy back once again and asked to speak with only a manager this time only to be left on hold a little more than an hour.
Finally, upon speaking with the manager and explaining to her the reason for my call she was no help at all. it sounded like she was no more than a teenager that was very unconcerned with my dilemma. She then informed me that I had been given wrong information about the refund process taking 45 days. She explained to me the process would take 120 days. I could not believe this, Stream Energy is horrible and I can't wait to get out of my contract.
CORPUS CHRISTI, TEXAS -- Have been a Stream customer for 15 months now, when representative signed us up we were put on the 1500 watt budget power plan for $150 a month, our first month it was under the $150 because it was a partial month, since then we haven't been under $200 a month, all the way up to $289 per month. The overage charges are ridiculous, I then went crazy on my family about saving electricity and we were under our 1500 watt usage, I was then charge UNDER USAGE charges of $23. Are you kidding me? I used less and was charged extra!! A disconnect fee was charged when our services were not disconnected to the tune of $45, representative says because the payment was late. I have 3 months left with these crooks and WILL NOT do business with them again.
GEORGIA -- I was getting ready to move into a new apartment and I was recommended by the apartment complex to get my gas with this company. I called them and was given a date that a tech would come out and connect my gas and I was told I did not need to be there. I have been in my apartment for a week now and the whole time I did not have hot water or heat. Naturally I thought it was a maintenance issue, but when maintenance came to check everything out. They said my gas never turned on.
I called Stream and the representative was insisting that my gas was turned on the day they told me it would be but they will still send someone out to see what was going on. The tech came out that same day and sure enough my gas was NEVER connected in the first place because they never sent someone out the first time. I should have definitely done my research before going with this company. Now I am looking into other gas companies.
NEW YORK CITY, NEW YORK -- I've never been more careless or less worried about my phone and data bills and plans than I am right now. Stream's data plans and unlimited calling features really put them a notch above their competition and when you talk about bulk plans for employees or a large household like it is the case with me, Stream is definitely the way to go for us! You know you're in a good deal when you have that feeling that no one is out to charge you more or try and bill you more or sell you additional plans or anything like that.
Our experience with Stream has just been fine, and nothing else! And I don't need anything else, I just want to use a service I pay for without any hassles or worries, and that's exactly what Stream provides, and that's the main reason I recommend them to everybody.
JONESBORO, GEORGIA -- I have been with Stream Energy a little over a year now and I have never paid any attention to the fact that the customer service number that is provided is completely automated. I prefer speaking with a live person and the only way to get a live person is to call the Texas office. When calling the Texas location they said, "You have to just keep calling and pressing prompts" until I get a live person. Really!
Then here's where the problem comes in. My bill was due on August 23, 2018 and honestly, I forgot but I paid the bill of $110.00 on the 23rd of August. On August 27th, Stream Energy sent someone out to disconnect my service. Then in addition to everything I have to wait 2 days for them to turn the gas back on. Here is my invoice history. They have advised me that they wanted payment on the 22nd for a past due balance that I was not aware of. The only way I can get some resolution to this is to let the world know how they handle business which is not very customer friendly.
DECATUR, GEORGIA -- I have had no luck and trying to get a resolution to my problem. I learned from my bank that I had been hit with a return check fee of $29. I was notified that it was from Stream Energy. I quickly gave them a call to inquire as to when I or my husband set this up...
Needless to say it was set up a week ago today before my payment was due. We never set that up. I am having a hard time getting someone to explain to me how this happened and will I be credited back this fee that was not caused by any fault of ours. Customer service had no idea how and basically said that it is something that happens automatically. Can I please get some help getting in contact with corporate. Every person I've spoken with claims there is no number but I know customer service is outsourced as well.
NEW YORK CITY, NEW YORK -- We went through the whole hassle of changing locations these past two weeks and Stream, our energy provider, has been great with following along with us and assigning any kind of help we needed to move their service in terms of advice etc. Really grateful to these guys, plan on prolonging the contract for sure!
TRENTON, NEW JERSEY -- We have been using Stream's energy service for close to a decade and while we did have our ups and downs with them it still doesn't come close to the hassles we've had with other energy companies in the past. Generally things run as they're suppose to and I can't remember the last time this contract gave me a headache, which is, as a business owner, a huge deal. If you're looking for a clean-cut energy solution, straightforward business relationship... I'd recommend Stream Energy every time!
NEW YORK CITY, NEW YORK -- As far as I can gather Stream Energy is a company that wants to give you good service (we use electric) and make sure your needs are met. We've been getting this exactly for three years and with zero or minor hassles only. Definitely recommended as this kind of company-client relationship puts a good load off of entrepreneur's shoulders!!
NEW YORK CITY, NEW YORK -- Apart from a surprisingly useful customer support representatives, Stream has also been supplying to our energy needs for the better part of 2018 and continuing in 2019. We've been very pleased with their service. I rarely do recommendations but being so that energy is imperative for any business I felt they deserve one. So yes, definitely recommended as an energy provider!