DALLAS, TEXAS -- I have had 3 electricity accounts with Stream for over 4 years and have been delighted with their service. When I first switched, I saved more than 30% over the TXU service I'd had for decades. Sometimes a problem is not a Stream issue, but is something you take to the "delivery" company, the one that owns the poles, wires and meters. If that's the case, just call Oncor or whomever else delivers your energy and handle the issue with the people who are best qualified to help you. Don't blame Stream. And don't call them when your power goes out; they can't help you with that. But they do give you the number you should call. Keep that in your cell phone like I do.
For those who complain that Stream didn't beat your doors down to make sure you renewed your contract on time or to stop you from switching providers before your contract expired, again, take responsibility for yourself and pay more attention. Stream includes info about contract status and renewal reminders on your paper bill and on the online payment portal. If you do not renew your contract or switch providers when the contract expires, your account automatically rolls to a month-to-month deal where rates vary and are often higher.
Readers should realize that people come to a review site like this mainly to complain. Sadly, those like me who are happy, long-term customers, or who have had problems that were successfully and courteously resolved don't typically bother to write reviews. If you're sampling a restaurant's food by only looking at what's in the restrooms, you are certain to find a lot of stinky things.
I can't explain those horror stories of $1000+ bills with no apparent resolution. But just remember there are two sides to every story. I have a friend whose TXU electric bill was between $700 and $1000. I looked at her bills. Yes, her basic energy rates were pretty high with TXU, but her usage (KWH) was also sky-high. She called an electrician who discovered that her older home's wiring was messed up causing a massive energy drain. She had the wiring fixed and her bills went way down, but she was still responsible for paying off the previous high bills.
NEW YORK CITY, NEW YORK -- I've never been more careless or less worried about my phone and data bills and plans than I am right now. Stream's data plans and unlimited calling features really put them a notch above their competition and when you talk about bulk plans for employees or a large household like it is the case with me, Stream is definitely the way to go for us! You know you're in a good deal when you have that feeling that no one is out to charge you more or try and bill you more or sell you additional plans or anything like that.
Our experience with Stream has just been fine, and nothing else! And I don't need anything else, I just want to use a service I pay for without any hassles or worries, and that's exactly what Stream provides, and that's the main reason I recommend them to everybody.
JONESBORO, GEORGIA -- I have been with Stream Energy a little over a year now and I have never paid any attention to the fact that the customer service number that is provided is completely automated. I prefer speaking with a live person and the only way to get a live person is to call the Texas office. When calling the Texas location they said, "You have to just keep calling and pressing prompts" until I get a live person. Really!
Then here's where the problem comes in. My bill was due on August 23, 2018 and honestly, I forgot but I paid the bill of $110.00 on the 23rd of August. On August 27th, Stream Energy sent someone out to disconnect my service. Then in addition to everything I have to wait 2 days for them to turn the gas back on. Here is my invoice history. They have advised me that they wanted payment on the 22nd for a past due balance that I was not aware of. The only way I can get some resolution to this is to let the world know how they handle business which is not very customer friendly.
DECATUR, GEORGIA -- I have had no luck and trying to get a resolution to my problem. I learned from my bank that I had been hit with a return check fee of $29. I was notified that it was from Stream Energy. I quickly gave them a call to inquire as to when I or my husband set this up...
Needless to say it was set up a week ago today before my payment was due. We never set that up. I am having a hard time getting someone to explain to me how this happened and will I be credited back this fee that was not caused by any fault of ours. Customer service had no idea how and basically said that it is something that happens automatically. Can I please get some help getting in contact with corporate. Every person I've spoken with claims there is no number but I know customer service is outsourced as well.
DALLAS, TEXAS -- We operate a business that requires a constant uptime and a 100% reliability when it comes to energy... This is what we found with this company and that is the single most important reason why I give them the best possible score here. We've been using their services for about 2 years. Other than energy, my employees all have their mobile plans and I hear only the best. My brother in law also uses their call and data plans and what I'm trying to say is that whenever I hear or see someone using Stream Energy services they are very happy and satisfied in most cases.
NEW YORK, NEW YORK -- If you know anything about NY you then know that it's not easy to maintain a business service, especially one as competitive as an energy provider, in the area. I've been a Stream Energy customer (happily) for just over a year now, but never thought about how they manage to offer this kind of quality of energy service, organization with the paperwork, and still be affordable and have time for calls and such.
Well, I did some research, and guess what, there's no big secret or magic involved. Stream Energy is just good company that has gained a lot of people's trust over the years and these people (myself included) tend to become and stay loyal customers. I've never had an energy issue with Stream nor have I had ANY delay or other sort of issues with the paperwork.
NEW YORK, NEW YORK -- I just had to come on here and give Stream Energy a quick shoutout for their energy services! I've been a customer for FOUR years and I cannot believe I haven't done this until now. You want to know what I think about Stream Energy as an energy services provider? Nothing! They never come to mind! Rarely in 4 years! And you know why? Because I was never harassed, I was never bothered and I never had any issues with this company!
And do you know what I hear the most lately in and outside work? People complaining about their energy services not delivering or not serving as advertised. All the "issues" I had with Stream Energy in the last four years amount to the bill being late one or two times by a day. THAT'S IT! I don't know if my review will be posted due to being so expressive but Stream Energy deserves 10 stars NOT just 5! I vouch with my name that this is the best damn customer-oriented energy company in the NY area!
WASHINGTON, WASHINGTON -- I strongly believe Stream is the best energy service provider in the Washington area, and I base that on three years of experience with the company. This is actually the first time I ever wrote an online review for a company! I hear about coworkers and friends and online how people have issues with their energy services, with their up-sell tactics and either late or overcharged bills, or simply a terrible customer service.
And here I am, three years in, never had a late bill, never had absolutely ANY issue, and with wonderful customer service checking up on me and my needs every now and then. I believe this alone singles out Stream as the best energy company in the area, not to mention they're big in the philanthropy game as well, and it's great to support a company that supports and helps out its community in return. Thank you!
ATLANTIC CITY, NEW JERSEY -- Signed up for energy service with Stream Energy in January, and everything has been fine with the bills and rates and everything else so far! I only had a slight issue with one bill and the wording on it, but after a few calls with Stream's customer support it turned out it was actually my own error, and they fixed it, and then apologized for me making the error! They took responsibility and re-sent the bill even though it was all my mistake! Overall their customer service is some of the best and most professional I've ever seen! They seem really capable on the phone and solve matters quickly and actually want to help.
DALLAS, TEXAS -- Nothing but the best, me and my son are extremely happy with how Stream has been handling our bills and the services we use. We currently use their mobile plans with unlimited calls to Canada and Mexico because it's very handy in our situation, and the past company we used also had "unlimited" calling but we were unexpectedly surprised with extra bills for that company. So in relation to their competition, Stream is transparent. In six months never overcharged us and all services and rates ARE AS ADVERTISED.
The worst thing a company can do to you is if first they misguide you with misleading ads and then overcharge and surprise you with extra bills. Stream apparently doesn't do this and that's why I'm able to relax and use their services without any fear of unexpected expenses!!! Thanks!