TEXAS -- DO NOT! I repeat! DO NOT use this provider. They will rip you off for every penny they can! A "representative" visited our home to "sign us up". Even knowing my husband has the on set of Alzheimer's, he had him sign the contract, without my notice.
1 Replies - Latest reply on 07/08/2013Add reply
I have made every attempt to resolve this matter with them and have now been forced to hire an attorney.
They took it upon themselves to disconnect our former service and transfer us to their service.
Just to let you know, most of you are talking to people down in mexico. Some are at a place in arlington, but if you've noticed a change in customer care, it's because the corporate customer care office no longer exists. 3 Replies - Latest reply on 08/25/2009Add reply
DON'T MOVE to Stream Energy- they are not practicing honestly. They had my energy contract under two separate contracts. I cannot get this straight no matter how many phone calls I make. They give the answer based on whatever contract suits the answer for them, in my case.
3 Replies - Latest reply on 08/25/2009Add reply
STREAM ENERGY IS A SHADY PROVIDER
DALLAS, TEXAS -- This is the worst company I have ever dealt with. I called them to get a rate and deposit QUOTE. I was told they could not give me a quote without going online and filling out a form with my information, ... read full review5 Replies - Latest reply on 03/10/2010
Do not switch to Stream Energy.
Their web site is poorly done--I was able to create an account once but cannot log in again, even with the help of their customer service.
Don't be fooled by the apparent savings--your contract will end without them inviting you to renew, and you'll be put on a high month-to-month rate.
My biggest problem -- I cancelled with them, thinking I'd be paying the early termination fee specified in the Terms of Service found on their web site ($250), but when I got the bill it listed $399 as the charge instead.
This company is a JOKE! I paid me bill in full in cash at the store, and they cut me off anyway ... and now they want me to pay to have someone come out to turn the power back on!!!! And their customer service is a awful! Just Rude and awful!
4 Replies - Latest reply on 04/17/2009Add reply
I am switching to another company, and I have filed a written complaint with the PUC - hope this greedy dishonest company goes out of business!
Stream Energy has very poor payment options. In this day and time, every company should accept online payments for FREE.
2 Replies - Latest reply on 03/10/2010Add reply
I can't believe they charge $2.95 to make a payment online.
Who else does that? No one!
DALLAS, TEXAS -- Stream Energy has the worst customer service of any company I've ever dealt with.
They were rude to me, unhelpful and didn't know how to explain things. I called about why our bills were estimated, and instead of helping me, they sent me a bill a month later that said we were "late on payment" and we owed them more money for the last five billing cycles.
I called them to ask why, and they said because "I was the one that complained about being estimated".
I asked to speak with a manager, and he was rude, unhelpful, and even insulted me.
Do not switch your provided to Stream Energy.
Have been a customer in GA since April of 08. Price is the main focus folks look for and they have provided the best. Tired of all the big guys ripping us off.
1 Replies - Latest reply on 11/22/2008Add reply
Told my cousin in TX about Stream Energy and she is saving about 40%, WOW.
I am sure they have a few glitches since they are growing fast, that is to be expected.
Give em a try you will probably be as PLEASED as we are!!