PLANO, TEXAS -- I recently purchased a 2011 Outback Sport from this dealership after a nationwide search indicated they had the only one in the country with the desired equip. The vehicle was advertised as new condition with 4000 miles used only by the owner of the dealership as transport to and from work. Shortly after delivery, the vehicle was determined to have extensive undercarriage and frame damage. It was also determined that this dealership attempted to disguise this damage prior to sale. If you are thinking of buying a car from this dealership, I strongly urge you to reconsider!
GROTON, MASSACHUSETTS -- I called Subaru roadside assistance on Friday, April 4th after my 2005 Subaru WRX overheated several times. I asked to have it towed to the nearest Subaru dealer in Hudson, NH. I was told I would need to wait about 3 hours for a tow. After waiting several hours, I got a call back saying that they couldn't get to it THAT DAY. I was told it would be towed Saturday morning. Saturday evening I got a friend to drive me by where I left the car, and it still hadn't been moved.
I called Subaru back today, Sunday, and they ask me "was it delivered?" This seems like something THEY should know. I explain it wasn't delivered and now it's Sunday, and the garage is closed. I tell them they need to pick it up on Monday morning when the garage opens. At this point, they say "I'm sorry, we can't 'schedule' pickups. You'll have to call back tomorrow."
In my past experiences with AAA, the longest response time I've ever encountered (even in the western, rural part of the state) has been a bit over an hour. With Subaru roadside assistance, it has now been TWO DAYS, and at this point, I wonder if my car will ever get delivered. I've also wondered if I'd ever buy a Subaru again, but I think the answer to that is becoming clear.
QUEENS, NEW YORK -- I purchased a 2006 Subaru Legacy B spec. From I was told a special edition, only 500 made, it took me 6 months to find a low number, I purchased #36. Sticker price $35000. 1 year later the Subaru dealers, all of them have quoted $15000, the same price that a $25000 Legacy was new when I bought my car. Now the B Spec are made every year, I guess it wasn't a special edition one of a kind. Not only that but the customer support answered my complaint email, gave me a phone number, spoke to them and have not heard from them afterwards, and all I do now is get harassing phone call from the dealers...
I will tell everyone that I know or can get in touch with to never buy a Subaru again!!!!!
MEXICO, MAINE -- I purchased my Subaru Forester 2 years ago with 73,000 miles for $12,000 dollars. I had heard that Subarus were reliable, dependable vehicles and that the bodies would go before the car went. The car is going. On Carfax reports I learned that my vehicle had the Drive Axle, Right Bearing, Seals/Gasket, Emission Control System, Oxygen Sensor serviced at 62,857 miles and the Electrical System and Coil serviced at 63,225. At the auto dealership they had repaired a few other things but I do not have the information here (it's in the car which currently sits at a garage for an undetermined amount of time.)
During this last summer at 119,000 miles the Transmission started to slip and I brought it to a Subaru Dealership. They informed me that they see the Transmissions going in this Year Model of Subaru Foresters and that I would need to get it rebuilt because it would just go if I had it replaced. During this time I also had to have work done to the steering knuckle and had the timing belts changed. This cost me $2,097 dollars. A month later my car started making more funny sounds and I brought it in to get looked at. I believed it was the struts- but it was much much more.
First off the Mechanic could not believe the amount of rust under the vehicle- he had a hard time repairing what needed to be repaired which is the Rear Wheel Bearings, All four Struts, There is some kind of Electrical failure down the center of the vehicle. (The lights for the Gear Shifter, My Radio and the Clock.) There is also a crack in the catalytic converter and the Oil Filter for the Transmission started to leak.
He has not given a figure for it but the part for the catalytic converter runs from 1200-1500 and the struts themselves are going to be $850 dollars *including labor.* So I am looking at another couple of thousand dollars and haven't even had a chance to pay down the car! I drive the car averagely to work and back and keep up on the regular maintenance of the vehicle. I am 23 years old and cannot imagine that I will ever buy another Subaru in the course of my life and I hope when and if it comes back from the shop that it has the "New Car" smell because that's exactly what it is going to be!
ROCKVILLE, MARYLAND -- Last week, my 2000 Subaru started making a strange noise. 2 days later, the Check Engine light came on. The day after that, it was making a 'thunk' noise so I called Subaru Roadside Assistance & had it towed to the nearest Subaru dealer. The car has 34K miles, so it should be under warranty (3 yr/36K miles).
The dealer says it needs a new transmission. They say it was out of transmission fluid & was 'obviously drained'. However, I have never had any work done or any maintenance that involves the transmission fluid in any way, so it most certainly has not been drained (properly or improperly) & all the appropriate fluids were topped off at my last oil change (approx 2400 miles ago). The dealer says this is NOT covered by the warranty because "there is no leak" in the transmission. I say there must be something wrong in the system or it would have had fluid.
The dealer is trying to point the finger at the quick lube/express lube where I had the oil changed. He says that the tech pulled the wrong plug & drained the transmission fluid. I have a hard time believing that, but decided to get more info. I asked the dealer that *if* that was what happened, how long could the car go before there would be problems. He said maybe 500-600 miles. I've gone 2400 miles since the last oil change, so that doesn't sound like it's really likely that that's what happened.
The dealer has called for Subaru to look at the vehicle & determine whether it is under warranty or not. If they deny it, I will be responsible for any costs involved with replacing the transmission... let's just say that I'm not holding my breath that Subaru will determine that it is under warranty. Why should they if they can blame the oil change shops & get out of paying? Has anyone else come across something similar to this? Any suggestions on how to get Subaru to honor their warranty? Thanks.
OAKLAND, CALIFORNIA -- Downtown Subaru is not making good on the extended warranty they sold. The "bumper to bumper" warranty provides a rental car for 5 days. But it is taking 10 days for a repair. The Service Department says it is because they cannot get the parts from Subaru any sooner. There is no dealership within 50 miles of my home. Why does a customer have to pay for a car rental when it is Subaru's inefficiency on providing parts to their dealers? Why won't the dealer make good on a defective contract they sold?
FRIENDSWOOD, TEXAS -- I paid $24,000 for a 1998 Forester fully loaded, at 34,000 miles, the differential maybe going out as the transmission, and dealers tell me this truck is only worth $7500.00. Two words for Subaru, Never Again. I want to know why these vehicles hold no value. Most of all I want the thing fixed under warranty, as it says it should be.
FRIENDSWOOD, TEXAS -- I paid $24,000 for a 1998 Forester, fully loaded, including extra for a cd player, with 34,000 miles on it. The differential is going out and the transmission is slipping, possibly failing, and dealers tell me the truck is only worth $7500.00. I only have two words for this auto manufacturer, NEVER AGAIN.