Subaru Roadside Assistance Horror Story
GROTON, MASSACHUSETTS -- I called Subaru roadside assistance on Friday, April 4th after my 2005 Subaru WRX overheated several times. I asked to have it towed to the nearest Subaru dealer in Hudson, NH. I was told I would need to wait about 3 hours for a tow. After waiting several hours, I got a call back saying that they couldn't get to it THAT DAY. I was told it would be towed Saturday morning. Saturday evening I got a friend to drive me by where I left the car, and it still hadn't been moved. I called Subaru back today, Sunday, and they ask me "was it delivered?" This seems like something THEY should know. I explain it wasn't delivered and now it's Sunday, and the garage is closed. I tell them they need to pick it up on Monday morning when the garage opens. At this point, they say "I'm sorry, we can't 'schedule' pickups. You'll have to call back tomorrow."
In my past experiences with AAA, the longest response time I've ever encountered (even in the western, rural part of the state) has been a bit over an hour. With Subaru roadside assistance, it has now been TWO DAYS, and at this point, I wonder if my car will ever get delivered. I've also wondered if I'd ever buy a Subaru again, but I think the answer to that is becoming clear.