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Disappointed Experience
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PLANTATION, FLORIDA -- I purchase a Subaru Impreza for my wife on April 24th 2013. With an agreement that they will order seat covers since the model did not have leather seats and we have 2 small dogs, they give us a certificate acknowledging it. After several visits to the dealership (Subaru of North Broward in Plantation FL) we realized they had no intention of honoring the deal. When we received a survey questionnaire, we answered explaining what had occurred and provided a copy of the voucher issued by the dealer.

On June 1st received a call from Subaru of America Mr. David ** who assured me that he will take care. We came to realized that Subaru does not make seat covers for the Impreza 2013, so he asked me to purchase a set and send him the invoice. When I call to speak with him he had been promoted so Molly ** took over and she explain that the notes that David ** left said that was only for invoices from Subaru dealers. Well they don't sell them. I'm very happy with the car but the customer service is very poor, going for a new car should be a reason to rejoice not regret and that's exactly how we feel. Bye Bye $387.95.

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Parking light switch
By -

I just finished replacing a dead battery in my 2001 Outback. The battery wasn't bad. It had run totally dead over night because the parking lights continued burning in the garage even with keys removed. The reason? There is a switch on the steering column, which is hidden by the horn. The switch can easier turned on unintentionally while turning the reset trip odometer button.

When I installed the new battery the parking lights came on. I had to call my local repair guy to have him tell me it is common happening. So I'm out $100 for the new battery and several hours of manual labor, which at age 80 probably shortened my life even more.

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Navigation Nightmare
By -

I waited weeks to get a limited Outback with Navigation. I could not preview a Navigation system before purchases as none were available in area. I have used numerous Nav systems in the past and was confident a factory system would be superior to Magellan or Tom Tom. Wrong, this system has many problems. I was told by factory New England Sales Manager that I needed to wait another 3 or 4 months until the system is upgraded and that he realized the system is outdated.

I told him I paid for the Nav system in June and I expect it to operate on the day I purchased it. We have 5,000 miles on car, every time we use Nav it has been a problem. Factory Sales Manager thought I was totally unreasonable to be expecting Nav to be operational the day I purchased. He suggested I take my lumps and trade the car. My suggestion, with a New England Sales Manager with this much attitude who needs to purchase a Subaru?

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Subaru Roadside Assistance Horror Story
By -

GROTON, MASSACHUSETTS -- I called Subaru roadside assistance on Friday, April 4th after my 2005 Subaru WRX overheated several times. I asked to have it towed to the nearest Subaru dealer in Hudson, NH. I was told I would need to wait about 3 hours for a tow. After waiting several hours, I got a call back saying that they couldn't get to it THAT DAY. I was told it would be towed Saturday morning. Saturday evening I got a friend to drive me by where I left the car, and it still hadn't been moved.

I called Subaru back today, Sunday, and they ask me "was it delivered?" This seems like something THEY should know. I explain it wasn't delivered and now it's Sunday, and the garage is closed. I tell them they need to pick it up on Monday morning when the garage opens. At this point, they say "I'm sorry, we can't 'schedule' pickups. You'll have to call back tomorrow."

In my past experiences with AAA, the longest response time I've ever encountered (even in the western, rural part of the state) has been a bit over an hour. With Subaru roadside assistance, it has now been TWO DAYS, and at this point, I wonder if my car will ever get delivered. I've also wondered if I'd ever buy a Subaru again, but I think the answer to that is becoming clear.

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Pricing
By -

QUEENS, NEW YORK -- I purchased a 2006 Subaru Legacy B spec. From I was told a special edition, only 500 made, it took me 6 months to find a low number, I purchased #36. Sticker price $35000. 1 year later the Subaru dealers, all of them have quoted $15000, the same price that a $25000 Legacy was new when I bought my car. Now the B Spec are made every year, I guess it wasn't a special edition one of a kind. Not only that but the customer support answered my complaint email, gave me a phone number, spoke to them and have not heard from them afterwards, and all I do now is get harassing phone call from the dealers...

I will tell everyone that I know or can get in touch with to never buy a Subaru again!!!!!

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Commercial
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

As an Asian woman, I find it very racism and offensive to see the Subaru commercial that consists of a white man with an Asian woman. Are you advertising the vehicle or a mix couple propaganda of stereo type Asian woman with a white man? This commercial needs to be taken off the air. I will contact the Asian community, family, and friend to not support and buy Subaru vehicle. Does it have to be an Asian woman with a white man? Why can it be an Asian couple? Black couple? white couple?

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Blown header on 2006 Subaru
By -

VIRGINIA -- Have had a 2006 Subaru Legacy for 5 years, it has low miles and already needs an engine overhaul. Blew a header the other day. We have had Toyotas in the past and never had engine troubles until they got quite old. Sounds like other reviews state having an engine fixed on a low mileage car would be better than buying new, so for now we will take the cost and most likely do a rebuilt engine.

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Stay Away From This Dealership!
By -

PLANO, TEXAS -- I recently purchased a 2011 Outback Sport from this dealership after a nationwide search indicated they had the only one in the country with the desired equip. The vehicle was advertised as new condition with 4000 miles used only by the owner of the dealership as transport to and from work. Shortly after delivery, the vehicle was determined to have extensive undercarriage and frame damage. It was also determined that this dealership attempted to disguise this damage prior to sale. If you are thinking of buying a car from this dealership, I strongly urge you to reconsider!

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Dealership and Warranty
By -

OAKLAND, CALIFORNIA -- Downtown Subaru is not making good on the extended warranty they sold. The "bumper to bumper" warranty provides a rental car for 5 days. But it is taking 10 days for a repair. The Service Department says it is because they cannot get the parts from Subaru any sooner. There is no dealership within 50 miles of my home. Why does a customer have to pay for a car rental when it is Subaru's inefficiency on providing parts to their dealers? Why won't the dealer make good on a defective contract they sold?

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Subaru Rating:
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1.0 out of 5, based on 6 ratings and
21 reviews & complaints.
Contact Information:
Subaru
Subaru Plaza, P.O. Box 6000
Cherry Hill, NJ 08034-6000
1-800-782-2783 (ph)
www.subaru.com
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