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Suntrust Consumer Reviews - Page 2

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Suntrust - Stealing Money From Accounts
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

DULUTH, GEORGIA -- Suntrust is guilty of 'transaction ordering', meaning the bank is moving transactions to cause an overdraft condition and charge $36 for every debit that they can get away with. Suntrust is relying on ignorant and lazy customers who do not care about $36 and customers who are not watching their accounts closely and even if you are watching the account you can see the bank move the transactions and then ROB YOU!

What else needs to be said? All banks and credit unions are guilty of this crime. We have to put an end to it! DO NOT ACCEPT OVERDRAFT PROTECTION! The banks make it sound as if they are doing us a favor - "you have opt into overdraft protection or you won't get it". This is an offer to steal our money!

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Suntrust Takes Money Without Your Consent
By -

Suntrust pulled over a thousand dollars out of my business account saying I owed them for a over draft line of credit. They claimed I refused to make a payment plan with them which was untrue. I have no money for payroll this week because of this. I already had one foot in bankruptcy & thanks to their actions I now have no choice but to file bankruptcy. I offered to make a payment plan if they would replace the money in the account for now & they refused. I explained to them if the business goes in to bankruptcy they will not get the rest of the money I owe them but still they refused.

Thank you Suntrust for helping yet another small business go belly up in this failing economy. THANKS FOR DESTROYING MY COMPANY SUNTRUST!!!

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SunTrust Disrupted My Business
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ATLANTA, GEORGIA -- I have had business and personal accounts with SunTrust for 4 years and was using my both accounts in every day business operations. They have made a nice Christmas present to me a couple of days ago: closed my both accounts without warning! This effectively stopped my business. Wire transfers I scheduled, did not go out, incoming wire transfers rejected, money transfers were rejected, debit auto pays were rejected and so on! No consideration for their customer AT ALL! Nobody could explain anything on the phone - just dumb repeating of one phrase: "your accounts were closed and you will receive the checks for the balance soon".

Finally, I found out that the reason for closing was the incoming wire originating from one of my clients in university in United Arab Emirates. Some idiot obviously decided to earn points with the management "fighting terrorism" and my business was easy target.

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Awful Uncaring Credit Card Company
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WILMINGTON, DELAWARE -- Asked Suntrust/FIA Card Services to bill me later in the month, because of most commitments at the beginning. With interest only 1.99% received a bill, much earlier (around the 7th) than the expected date of the 15th or 16th, was late only once during nearly 6 years, because of this incident. The payment was most likely less than a day late. Interest was immediately raised to 8.99.

After car inspection, the Conicelli Auto Dealership, charged more than $700.00 for a so called failed State Inspection the State Inspection Report hand-written in pencil for relatively new car. Called Suntrust and asked them not to process the bill until review, they ignored my request. Due to our financial crisis we're all facing lately using the card for gas and food, asked them to roll back the 8.99 interest, they immediately refused, taking nothing I'd expressed into consideration.

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Collection Process - Suntrust
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ATLANTA, GEORGIA -- I have been getting collection calls (at work) on my auto loan account for the last few months.... and my account is not even past due!! Suntrust (or their call center in India) calls me the day after the grace period for my auto loan payment ends. The customer svc rep wants to know when to expect payment & how it will be paid (by mail, at bank, etc.). On my bill, it has an "on-time" payment amt & a "late payment" amt. If I choose the "late payment" amt and pay the fee of $25 before the 30 day billing cycle is up, I don't think I should have to endure these harassing calls. I have never missed a monthly payment!

When I pay after the grace period, it only benefits Suntrust financially. Why are they calling & pestering me?! It's infuriating. I called a customer svc rep to request that they stop calling me and his response was that Suntrust was "a little different" than most banks with regards to collection policy. He said they were a lot more aggressive than most other banks. I've had auto loans with many other financial institutions over the years and not once have I had them call me when the payment was one day past due. Suntrust is ridiculous!!

I'll be sure not to use them for financing on the next car, house, or anything I buy.... and I'll be letting everyone I know about their harassing collection tactics.

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No On-Line Bill Pay for Consumer Loan!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLORIDA -- SunTrust consumer loan's a joke. Can't even make payments on-line. Also can't call them past 5:00! Limited website. Bank must not have funds for computer support. Another bank going belly up, I suppose.

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Very Poor Customer Service
By -

I went into a Suntrust bank today to complete an online application and make a deposit and was not treated with professionalism, and the customer service is very poor. I intend to close my account and will never do business with them or recommend them to anyone, it looks like they have a very bad reputation already.

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SunTrust Tactics Ridiculously Aggressive
By -

I agree with several other consumers as far as the tactics used by SunTrust bank. My elderly parents receive harassing collection calls and notices daily because a vehicle they co-signed for is being driven by their grandson who is in the army. He is often stationed overseas and can't always make payments right away. We've explained this but they continue to pursue collection in a rude and aggressive manner.

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Missing Deposits to my SunTrust Checking Account
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ATLANTA, GA 30341, GEORGIA -- Since Nov 4 I have deposited a total of $4625 to my checking account and Suntrust has failed to credit any deposit. In the course of 23 days, Suntrust has seemingly lost everything. The first deposit on Nov 4 being $2300, the second on Nov 20 being $2325. I have made the first deposit via night depository, the second deposit at the ATM branch in two separate branches and both deposits have failed to have been credited.

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Trying to Close a Checking Account
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ORLANDO, FLORIDA -- I no longer live in Florida, and Suntrust is not in my new state. So my choice for closing an account is to go to a Suntrust branch (travel to a state that has Suntrust branches) or mail a letter with a $20.00 fee asking them to close my account (I've already removed my money by writing myself a check and depositing in a new bank). So basically I have to pay them for the privilege of closing my account. They can't do it over the phone, on line, via fax. What a rip off.

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Suntrust Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 5 ratings and
20 reviews & complaints.
Contact Information:
Suntrust
303 Peachtree Center Avenue
Atlanta, GA 30303
1-877-930-8971 (ph)
www.suntrust.com
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