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Suntrust Auto Loan Department A Joke
By -

TAMPA, FLORIDA -- I have had an auto loan with Suntrust, who I also bank with. I have to say my banking experience has been great but the auto loan has been a nightmare. After a year of pristine payment history, we hit a rough spot and needed to make a payment arrangement. We were granted a pass on our next payment which would be applied to the end of our loan. We thought all was well until we started to get collection calls saying our payment was past due. We explained several times that we had an arrangement and jumped through hoop after hoop to ensure the payment arrangement was recorded and processed, each time being assured it was taken care of.

This went on for three months which in the mean time we incurred late fees on this payment that was "late", and late fees on subsequent months because when we would pay the following month, they applied it to the previous month due to their records still showing us as behind. It took months to get this all rectified and I am not so sure that it hasn't hurt my credit rating. It was a nightmare. We were lied to by representatives on the phone who said they were taking a payment by phone and didn't do anything, leaving us without a clue that no payment was made until we got collection calls.

I've processed payments on line that don't go through despite the fact that they appear to, and I don't know it until the next month when I get a late fee and show that I owe two months. I'm at a point where I'm ready to let the car go back in order not to have to deal with this company. They make it difficult to make payments and the representatives lie and deceive you just to get you off the phone. I would not recommend using Suntrust for any loan services!

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Holding Title Without Contactual Agreement
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CHICAGO, ILLINOIS -- On Sept 21st 2006, I ** paid the balance in full, on my car title loan that I had taken out against my vehicle, at Midwest Title Loan (SunTrust Capital Markets, Inc.); 3751 79th St., Chicago, IL 60652 [Contact person - **]. At the time that I made my payment, I was in Indianapolis, IN and I utilized my debit-cash card, which is NOT a
credit card, to make that final payment. Shortly thereafter, I received a confirmation receipt from the card company stating that Midwest Title Loans had been paid. I also received from Midwest Title Loan's corporate office [Contact person - **] confirmation that the card transaction went through with no discrepancies.

On Sept. 26th 2006, I went to Midwest Title Loans, Inc. located at 3751 79th St. and was told that they would give me my car key back, but would hold my title for a period of (3) weeks against my will. I was NOT informed at
the time of the transaction, that there would be any (3) week imposition made upon me because I was utilizing a debit card transaction. If I had I been told this, I would have made other payment arrangements. Midwest Title Loans, Inc. failed to inform me that they would be retaining my title, without GOOD CAUSE, after the payment had been made and credited to their accounts.

On the contract between Midwest Title Loans, Inc. and I, THERE IS NO MENTION/CONSIDERATION OF SUCH A WITHHOLDING OR PENALTY IMPOSED on the customer when using a debit/cash card to make payment to close out one's account. They freely accepted my card without making any statement what-so-ever. Therefore, I want my title released now and appropriate actions taking against Midwest Title Loans, Inc. and all others that unduly imposed such sanctions such as this on their customers, who are citizens of the state of Illinois.

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Don't Trust Suntrust - Never Finance Anything With Them
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ATLANTA, GEORGIA -- I financed a truck with Suntrust in 2009 and was laid off from my job not long after that. After exhausting all my savings, retirement and all other monies I could come up with, I found myself unable to make my payments. After trying several times over a two-month period I worked out a repayment plan with them. I was one day late on my first re-payment because a check I was expecting did not arrive in the mail on time. The next day my check came in and I call Suntrust to let them know that I was on the way to a branch to make a payment, they informed me that my truck was already up for repossession and no way to stop it.

I proceeded to take my truck to a local Suntrust branch and turn it into them. I know that people should make their payments but in some cases it's unavoidable. After the truck was gone I quickly had to close a business I was trying to start. Since then, the truck was sold and as you might expect they billed me for the deficiency, over $9000.00. If I had that kind of money I would have made my payments. Not long after that they hired a slime ball attorney to harass us and now trying to get a judgment so they can garnish my bank accounts.

I think they are the lowest of the low to take what little I have left when I can barely feed my family. They have never tried to work out a settlement with me, it's all or we will destroy you financially. If they succeed in a bank garnishment we will lose our home. After three years of financial hardship it would take anyone a long time to recover, now a lawsuit will destroy us financially. THANKS SUNTRUST!!! Moral of the story: DON'T EVER FINANCE ANYTHING THROUGH SUNTRUST.

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Sun Trust Ripoff
By -

When I got a mortgage with SunTrust they opened an account in my name and deposited $100 in it. Some months ago they started charging me a fee every month for the account, even though I have never used it. In order to avoid a situation where I would end up owing them money, I called to ask them to close the account. It had only a $2 balance at this point. I was told I would either have to go to the Suntrust office in person (during office hours when I work thus requiring me to take time off from work) or to send a letter asking to close the account. However, if I sent a letter I would be charged another fee.

After having to insist on talking to a supervisor, I was told they would change the type of account to one that does not charge a fee and that I could send a letter to close the account. However, the fee to be charged would then be the total balance of the account. After all the hassle of dealing with this I did not care if they charged me $2, but I felt this whole system was rather a deceptive one and should be stopped. What if I hadn't noticed this until I got into a negative balance with them? This would hurt my credit record, not to mention giving them endless fee income.

When you first get the account it looks like a benefit, but you end up paying them and potentially falling in debt to them due to the fees they charge. This deceptive practice by SunTrust - whereby they open accounts when a person gets a mortgage and then charge monthly fees to that account - needs to be stopped. At least the fees they charge should never be allowed to be greater than the amount of the account they originally open.

In addition, SunTrust should be required to provide better information to consumers on this deceptive practice. I know it won't happen but the best solution would be to fine them and require them to reimburse the fees to everyone they have done this to.

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Outraged!!! Banks Are Making Profits Off Consumers
By -

CONYERS, GEORGIA -- This bank is awful when it comes to overdraft fees. When I checked my account I noticed it was going to overdraw due to the lacking of $40. I went and deposited the money around 6 P.M. Of course the next day I had a substantial amount of overdraft fees. Things that had been accounted for was no longer covered. When I notified them they said that they pay the largest amount first as with any bank. My response was this is my money and whatever I have coming out take it out at the time that I pay it. The representative said it does not work that way and there was nothing she could do. I spoke to the manager and got the same response.

I have direct deposit at this bank and my paycheck was due to go in the following Friday. I was charged an extra $35 for extended overdraft fees. Mind you all the other things I had been paid so on that day they decided to put everything through that particular day. The manager said I was too late in depositing the $40 and you need to deposit by 12 noon. First of all people work and this is unrealistic to get your banking done by 12 noon. I was outraged and got nowhere with them. They got my paycheck for $274 dollars for $40 dollars.

I am now taking my money out and doing away with a bank. I still need the bank to pay bills as most bills have gone over to paying by bank account but once I get paid I'm withdrawing everything out except the bill money. Come on I thought that's what debit was for and we did away with check writing because they took too long to clear. I am very upset with this matter at this bank and all banks across the board. The government need to step in and help the consumers from this type of behavior.

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Horrible Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RICHMOND, VIRGINIA -- Absolutely horrible customer service if you're not an account holder. I am NOT an account holder at SunTrust, but went by the branch at 1801 W. Broad Street Richmond VA 23220 to cash a check drawn on a SunTrust business checking account. After presenting my endorsed check and ID and speaking with two different tellers via CCTV in the drive-through lane, I was told that I must come inside to cash the check, even though there were no cars/customers in either drive through line except for me.

Treat someone like a criminal and you can be sure they will never do business with you. I absolutely hate this bank and will never, ever have a mortgage, checking, savings or car loan with SunTrust.

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Suntrust - Stealing Money From Accounts
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

DULUTH, GEORGIA -- Suntrust is guilty of 'transaction ordering', meaning the bank is moving transactions to cause an overdraft condition and charge $36 for every debit that they can get away with. Suntrust is relying on ignorant and lazy customers who do not care about $36 and customers who are not watching their accounts closely and even if you are watching the account you can see the bank move the transactions and then ROB YOU!

What else needs to be said? All banks and credit unions are guilty of this crime. We have to put an end to it! DO NOT ACCEPT OVERDRAFT PROTECTION! The banks make it sound as if they are doing us a favor - "you have opt into overdraft protection or you won't get it". This is an offer to steal our money!

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Suntrust Takes Money Without Your Consent
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Suntrust pulled over a thousand dollars out of my business account saying I owed them for a over draft line of credit. They claimed I refused to make a payment plan with them which was untrue. I have no money for payroll this week because of this. I already had one foot in bankruptcy & thanks to their actions I now have no choice but to file bankruptcy. I offered to make a payment plan if they would replace the money in the account for now & they refused. I explained to them if the business goes in to bankruptcy they will not get the rest of the money I owe them but still they refused.

Thank you Suntrust for helping yet another small business go belly up in this failing economy. THANKS FOR DESTROYING MY COMPANY SUNTRUST!!!

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SunTrust Disrupted My Business
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ATLANTA, GEORGIA -- I have had business and personal accounts with SunTrust for 4 years and was using my both accounts in every day business operations. They have made a nice Christmas present to me a couple of days ago: closed my both accounts without warning! This effectively stopped my business. Wire transfers I scheduled, did not go out, incoming wire transfers rejected, money transfers were rejected, debit auto pays were rejected and so on! No consideration for their customer AT ALL! Nobody could explain anything on the phone - just dumb repeating of one phrase: "your accounts were closed and you will receive the checks for the balance soon".

Finally, I found out that the reason for closing was the incoming wire originating from one of my clients in university in United Arab Emirates. Some idiot obviously decided to earn points with the management "fighting terrorism" and my business was easy target.

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Awful Uncaring Credit Card Company
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WILMINGTON, DELAWARE -- Asked Suntrust/FIA Card Services to bill me later in the month, because of most commitments at the beginning. With interest only 1.99% received a bill, much earlier (around the 7th) than the expected date of the 15th or 16th, was late only once during nearly 6 years, because of this incident. The payment was most likely less than a day late. Interest was immediately raised to 8.99.

After car inspection, the Conicelli Auto Dealership, charged more than $700.00 for a so called failed State Inspection the State Inspection Report hand-written in pencil for relatively new car. Called Suntrust and asked them not to process the bill until review, they ignored my request. Due to our financial crisis we're all facing lately using the card for gas and food, asked them to roll back the 8.99 interest, they immediately refused, taking nothing I'd expressed into consideration.

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Suntrust Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 11 ratings and
26 reviews & complaints.
Contact Information:
Suntrust
303 Peachtree Center Avenue
Atlanta, GA 30303
1-877-930-8971 (ph)
www.suntrust.com
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