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Suntrust - Page 2

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1.2 out of 5, based on 5 ratings and
20 reviews & complaints.

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Holding Title Without Contactual Agreement
Posted by on
CHICAGO, ILLINOIS -- On Sept 21st 2006, I Michael D. Walker paid the balance in full, on my
car title loan that I had taken out against my vehicle, at Midwest Title Loan (Sun Trust Capital Markets, Inc.); 3751 79th St., Chicago, IL 60652 [Contact person- "James"
773-735-5501]. At the time that I made my payment, I was in
Indianapolis, IN and I utilized my debit-cash card, which is NOT a
credit
card, to make that final payment. Shortly thereafter, I received a
confirmation receipt from the card company stating that Midwest Title
Loans had been paid. I also received from Midwest Title Loan's
corporate office [Contact person; "Dot" 800-324-4061] confirmation that
the card transaction went through with no discrepancies. On Sept. 26th
2006, I went to Midwest Title Loans, Inc. located at 3751 79th St. and
was told that they would give me my car key back, but would hold my
title for a period of (3) weeks against my will. I was NOT informed at
the time of the transaction, that there would be any (3) week
imposition made upon me because I was utilizing a debit card
transaction. If I had I been told this, I would have made other payment
arrangements. Midwest Title Loans, Inc. failed to inform me that they
would be retaining my title, without GOOD CAUSE, after the payment had
been made and credited to their accounts. On the contract between
Midwest Title Loans, Inc. and I, THERE IS NO MENTION/CONSIDERATION OF
SUCH A WITHHOLDING OR PENALTY IMPOSED on the customer when using a
debit/cash card to make payment to close out one's account. They freely accepted my card without making any statement what-so-ever. Therefore,
I want my title released now and appropriate actions taking against
Midwest Title Loans, Inc. and all others that unduly imposed such
sanctions such as this on their customers, who are citizens of the
state
of Illinois.

     
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No on-Line Bill Pay for Consumer Loan!!!
Posted by on
Rating: 1/51
FLORIDA -- SunTrust consumer loans a joke. Can't even make payments on-line. Also can't call them past 5:00! Limited website. Bank must not have funds for computer support. Another bank going belly up, I suppose.
     
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jktshff1 on 2012-08-06:
I've had good luck with Suntrust
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Very Poor Customer Service
Posted by on
I went into a Suntrust bank today to complete an online application and make a deposit and was not treated with professionalism, and the customer service is very poor. I intend to close my account and will never do business with them or recommend them to anyone, it looks like they have a very bad reputation already.
     
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MJGoldfarb on 2011-06-28:
Which office? How did they mistreat you? More information would help.
Anonymous on 2011-06-28:
Good review, Very informative, I would suggest in the future going to a credit union. They're much more like-minded people compared to the banks.
tnchuck100 on 2011-06-28:
What happened? Need MUCH more information. What was unprofessional?

AFR, what part did you catch as informative? Please help me, I missed it.
madconsumer on 2011-06-28:
I too found this review very helpful!!

although my mortgage is with Suntrust, I cannot say I would recommend them.

great review!
trmn8r on 2011-06-28:
Sorry to disagree with some in the community. This review isn't helpful or informative. There aren't enough details to know how the service was lacking or unprofessional.

+2 -2 = 0
trmn8r on 2011-06-28:
jktshff1 on 2011-06-29:
I'm with trmn....I have my accounts with Suntrust and have for many years...no problems.
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Suntrust takes money without your consent
Posted by on
Suntrust pulled over a thousand dollars out of my business account saying I owed them for a over draft line of credit. They claimed I refused to make a payment plan with them which was untrue. I have no money for payroll this week because of this. I already had one foot in bankruptcy & thanks to there actions I now have no choice but to file bankruptcy. I offered to make a payment plan if they would replace the money in the account for now & they refused. I explained to them if the business goes in to bankruptcy they will not get the rest of the money I owe them but still they refused. Thank you Suntrust for helping yet another small business go belly up in this failing economy. THANKS FOR DESTROYING MY COMPANY SUNTRUST !!!
     
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tnchuck100 on 2010-10-20:
I will never understand why a bank would prefer a guarantee of losing all the money over a good chance of getting it back by being a little flexible.

BIG businesses are just too bloated and arrogant to work with anyone.

My only recommendation would be in the future have your loan accounts and your operating capital in different institutions. That would avoid the "help themselves" attitude the banks have.

Before some of you jump on me I know it's called a set-off and it is legal. That still does not make it right in all situations.
jktshff1 on 2010-10-20:
"saying I owed them for a over draft line of credit"
Did you?
getoverit on 2010-10-21:
tnchuck100 has a good idea about using separate banks. I don't see why that would be illegal.

jktshff1's question is obviously very pertinent here. If there is an overdraft and/or other debts the bank wanted the OP to set up a payment plan for, the bank might have some justification. I don't think we have all the facts.
tnchuck100 on 2010-10-21:
Something just occurred to me. Here we have a situation where his employees will not be paid because the bank has confiscated those funds.

Now consider the concept that our courts frown upon us using "self-help" to recover our losses from someone.

Yet the courts will sanction a bank doing that very thing.

Shows one glaring fact: Big business is allowed to do things that the system deems illegal for the rest of us.
Obsfucation on 2010-10-21:
Where do you see there was a 'good chance' of the bank getting their money back? If a bank exercises their right of setoff, it's because they have determined that there is no other way to recover any part of their investment. It's sad when a company doesn't make it, but face it, this outfit was apparently in way too deep, and wasn't going to survive in any case.
tnchuck100 on 2010-10-21:
The 'good chance' was the other alternative to a 'no chance' total loss for the bank. Don't feel too bad about not getting it. Many people (including big business) don't get it either.
getoverit on 2010-10-21:
Again, we don't have a lot of facts here but it almost sounds to me like the bank was looking at a choice between getting what they could this way or getting what they could from a bankruptcy.

BEJ on 2010-10-21:
I am sure there is more to this story tan we are getting here.
tnchuck100 on 2010-10-21:
"...getting what they could from a bankruptcy." = Zero.
getoverit on 2010-10-21:
I was thinking the same thing, Chuck.
Vipguy on 2010-10-21:
While I don't deny being behind on this credit line I was told paper work would be sent to work out a payment plan. My issue with what Suntrust did was going in to my account & withdrawing the money without my consent or knowledge. At least when someone goes through the legal channels to collect on a bad debt there are legal channels that must be followed. There was no due process followed here. They seen I had money in an account with there bank & took advantage of the situation. What if this money had been in an account with some other bank? Would Suntrust had been able to call that bank up & get money out of my account ? Of course not, they would have to follow a legal process. At least by following the proper legal channels I could have seen it coming & we would come to some kind of agreement. To just take money out of someones account without there consent is wrong & they are basically taking the law in to their own hands. These actions will destroy any faith people have in the banking system. I hope Suntrust enjoys the money they took out because it's all they will ever get. As I said before I have no choice but to file bankruptcy.
Obsfucation on 2010-10-21:
Chuck, the bank, right or wrong recovered a thousand bucks. A week later, the company wouldn't have been able toi make payoll, and the thousand dollars wouldn't have been recoverable. They didn't get to be the size they are by not being able to decide when the loan has become hopeless.
Vipguy on 2010-10-27:
They got to be the size they are by taking advantage of their customers. By charging fees on anything they can find to charge fees for etc. This is why people have lost all respect for American companies & why no one trust banks.
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SunTrust disrupted my business.
Posted by on
ATLANTA, GEORGIA -- I have had business and personal accounts with SunTrust for 4 years and was using my both accounts in every day business operations.
They have made a nice Christmas present to me a couple of days ago: closed my both accounts without warning!
This effectively stopped my business. Wire transfers I scheduled, did not go out, incoming wire transfers rejected, money transfers were rejected, debit auto pays were rejected and so on!
No consideration for their customer AT ALL!

Nobody could explain anything on the phone - just dumb repeating of one phrase: " your accounts were closed and you will receive the checks for the balance soon". Finally, I found out that the reason for closing was the incoming wire originating from one of my clients in university in United Arab Emirates. Some idiot obviously decided to earn points with the management " fighting terrorism" and my business was easy target.

     
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jktshff1 on 2009-12-24:
I'd like to see the other side of this.
Anonymous on 2009-12-24:
Since September, every financial institution has to filter international transactions through a watch list. If you are doing business with someone who is confirmed as on the list, they'll drop you like a red hot potato. Any bank would have done the same, so you might want to rethink who you do business with.
localgod on 2009-12-24:
To comply with national and international regulations, firms must screen and block prohibited transactions...they can and will terminate accounts based on risk...it prevents money laundering and funding of "terrorist" activities amongst other illegal acts...the person(s) you dealt with are on the watch list, hence SunTrust's response...please understand and use restraint in overseas transactions, especially those with Middle-East countries.
Anonymous on 2009-12-25:
Banks have to comply with a mountain of federal regulation. If you're dealing with someone on a watch list or conduct a transaction that runs afoul of anti money-laundering laws, I believe the bank has 10 days to terminate the account or face a $10,000.00 a day fine after that period.
Dean Bedford on 2013-09-05:
Fear, fear, fear! I run a legitimate International Business with clients and vendors around the world and SunTrust just gave me a two month notice to close my accounts. I can completely understand on their part (SunTrust's) because of all the regulations they are facing. Unfortunately we (as Americans) seemed to have lost the plot if we cannot do business Internationally! If we (as Americans) don't take care of our customers properly, someone else will! The loss of transactions funds to SunTrust and thus to our economy is somewhere around $3,500.00 a year. A small amount in the big picture of our economy, but every little bit counts. It makes me sad that we have become so short sighted while hiding behind the excuse of fear, fear, fear! Best to those that read this to a great day! Sincerely, Dean
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Awful Uncaring Credit Card Company
Posted by on
WILMINGTON, DELAWARE -- Asked Suntrust/FIA Card Services to bill me later in the month, because of most commitments at the beginning. With interest only 1.99% received a bill, much earlier (around the 7th) than the expected date of the 15th or 16th, was late only once during nearly 6 years, because of this incident. The payment was most likely less than a day late. Interest was immediately raised to 8.99.

After car inspection, the Conicelli Auto Dealership, charged more than $700.00 for a so called failed State Inspection the State Inspection Report hand-written in pencil for relatively new car. Called Suntrust and asked them not to process the bill until review, they ignored my request. Due to our financial crisis we're all facing lately using the Card for gas and food, asked them to roll back the 8.99 interest, they immediately refused, taking nothing I'd expressed into consideration.
     
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Slimjim on 2009-02-20:
I didn't know Suntrust was even in the card issuing business. A few points.
*You can't be less than 1 day late or you're not late. 8.99 is still pretty livable, especially today.
*Billing cycles vary a few days so it shouldn't be that far off. You still have almost a month to pay it anyway.
*You can't dispute a charge that way, asking them to not even process it. You gave the place the card to run for the $700, hence authorizing the charge at point of purchase. Disputes have a SOP, and when you fill out the form, they will suspend the charge until it is ruled on.
BokiBean on 2009-02-20:
Good advice, Slim.
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SunTrust Tactics Ridiculously Aggressive
Posted by on
I agree with several other consumers as far as the tactics used by SunTrust bank. My elderly parents receive harassing collection calls and notices daily because a vehicle they co-signed for is being driven by their grandson who is in the Army. He is often stationed overseas and can't always make payments right away. We've explained this but they continue to pursue collection in a rude and aggressive manner.
     
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Fufu487 on 2010-02-26:
Unfortunately, they co-signed which means if the borrower is unable to make payments, they can collect from the co-signer. That's what co-signing is.
saj80 on 2010-02-26:
What do you consider payments not made right away; a few days or months? The bank has every right to contact anyone associated with this loan, including cosigners. With electronic banking, autopayments could be set up that coincide with his pay date, or he could give someone access to his account to make his payments. I don't blame Suntrust; they are merely trying to get a loan repaid.
*Brenda* on 2010-02-26:
He can give his parents (you?) power of attorney so you can make his payments on time. Problem solved. =-)
macdave on 2010-02-26:
He can also set up an allotment through the army to pay sun trust every month, which would solve the problem if he can't access the internet.
Anonymous on 2010-02-26:
If they co!signed then they are responsible!
Anonymous on 2010-02-26:
I was just on another post wherein there were questions and comments about a sense of entitlement. Over there, on the other one, I sided with the author mostly, because it was a one time situation and I could see their point of view.

However, here, I think the problem is a sense of entitlement.

I'm sorry to hear that your elderly parents are being bothered, but it was their choice to co-sign, and I'm sure they were intelligent enough and capable enough to know what they were doing. If for some reason they were duped into it, then you can deal with that legally.

It doesn't matter how old, young, sick, able you are, if you owe money, then the creditor wants paid and they most likely signed a contract that gives the bank permission to collect when they aren't paid. They are not exempt from this because they are elderly.

Instead of coming here and badmouthing the bank, who is just doing their job, why don't you have a conversation with the grandson who has the vehicle? It sounds like he's the one causing the problem, not your parents, and not the bank.

Being overseas is not a reason to let your bills go unpaid.
Arjay on 2010-03-03:
Yes it's legal and the elderly parents are responsible. I only take issue with Suntrust's tactics. Too aggressive and rude.
Anonymous on 2010-03-03:
Did you also know that depending what state you are in, if the bank decides to repo the car, and your parents can not produce it, they can face arrest and jail time for hindering a secured creditor?

My mother lives in Florida, and cosigned on a car for my brother. When he blew the motor and left it on the side of the road in Wisconsin, it was towed to God knows where. When they came calling with the police to her address looking for that car, she had two choices: pay it off or be arrested. It cost her over $5000.

You, or your parents need to be contacting the person driving the car and demanding an allotment be issued to the credit for this loan. So what if he is overseas. There are ways to make sure your bills are paid on time each month. Service member or not, I can't figure out why ya'll aren't ticked at him instead.
Arjay on 2010-03-03:
He always pays; unfortunately it is sometimes a few days late so the collections calls come to my father who signed for the loan. He has dementia now and can't even recall who he is, much less what they're talking about! I am going to have them call me instead so my dad won't get so frustrated. The fact that my nephew is a soldier actually IS making all of us more understanding. He's been back and forth from country to country. We're all going to contribute to catch him up on the payments. We have a large family. It's just that I feel the collections people could try and be a little less threatening and a little more creative, taking into account situations and events and previous credit, etc., especially during a bad economy. Not everyone is purposely evading responsibility. Some people really are just having a tough time. I guess I'm wishing that a little more human kindness and understanding could be incorporated into this whole modern era, that's all.
Anonymous on 2010-03-03:
OP, again, have him set up an allotment. Easier and it comes from his pay automatically and is sent to the creditor. I am happy your nephew is fighting for is. But my entire family is military and no better than anyone else.

And if your family is helping him catch up payments, he is more than a few days behind. The bank wants the money your nephew and parents agreed to. I can't find any reason to object to that.

As for collections, as long as they aren't breaking the law, that is what they do.
PepperElf on 2010-03-03:
the allotment is a brilliant suggestion

it will be posted automatically to the account of the company on a regular basis. it will not matter where your relative is stationed and it will not be late.


He should get this done ASAP since it does take a pay period or so for an allotment to start or stop

I personally used one to take care of my old college loan. Once it started I didn't even have to think about it until the debt was close to being paid off
Anonymous on 2010-03-03:
PE, Not any more. So long as you get it into mypay before the end of the pay period it will take effect on the next payday.
Anonymous on 2010-03-03:
Stew, true. Mypay is the electronic version. But sometimes mypay won't accept an allotment if there are too many in the system. then the service member has to do a paper discretionary allotment.
PepperElf on 2010-03-03:
mypay didn't exist when I did my allotment
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Missing Deposits to my SunTrust Checking Account
Posted by on
ATLANTA, GA 30341, GEORGIA -- Since Nov 4 I have deposited a toatal of $4625 to my checking account and Suntrust has failed to credit any deposit. In the course of 23 days, Suntrust has seemingly lost everything. The first deposit on Nov 4 being $2300, the second on Nov 20 being $2325. I have made the first deposit via night depository, the second deposit at the ATM branch in two separate brances and both deposits have failed to have been credited.
     
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Anonymous on 2009-11-28:
WHY are you depositing THAT much money in an ATM?
Anonymous on 2009-11-28:
It could have been a check deposit, LS. There is some prpblem on your account that is either preventing deposits from posting, or more likely, they are posting but not showing up on an inquiry. It should be easy to fix, but you have to get to the bank and show them the problem that you are having.
bcd on 2009-11-28:
Cash or checks?
Anonymous on 2009-11-28:
That was going to be my question, bcd.
azspots on 2009-11-30:
Well, the ATM at least would have spit out a receipt of sorts.
Anonymous on 2009-11-30:
That still is a lot of money to be putting into an ATM. Your receipt really means nothing since your deposit is in an envelope until a counter person verifies the funds.

Have them pull the tape from the machine.
Ponie on 2009-11-30:
azspots, not always. The machines at my bank(s) always ask if I want a receipt when I'm doing an ATM transaction. I question if this is a business or personal account because I don't know anyone in my circle of friends/acquaintances who use a night depository. Not that it really matters, but I wonder if that may have something to do with the poster's problems.
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Collection process- Suntrust
Posted by on
ATLANTA, GEORGIA -- I have been getting collection calls (at work) on my auto loan account for the last few months....and my account is not even past due!! Suntrust (or their call center in India) calls me the day after the grace period for my auto loan pmt ends. The customer svc rep wants to know when to expect pmt & how it will be paid (by mail, at bank, etc.). On my bill, it has an "on-time" pmt amt & a "late pmt" amt. If I choose the "late pmt" amt and pay the fee of $25 before the 30 day billing cycle is up, I don't think I should have to endure these harassing calls. I have never missed a monthly pmt! When I pay after the grace period, it only benefits Suntrust financially. Why are they calling & pestering me?! It's infuriating. I called a customer svc rep to request that they stop calling me and his response was that Suntrust was "a little different" than most banks with regards to collection policy. He said they were a lot more aggressive than most other banks. I've had auto loans with many other financial institutions over the years and not once have I had them call me when the pmt was one day past due. Suntrust is ridiculous!! I'll be sure not to use them for financing on the next car, house, or anything I buy....and I'll be letting everyone I know about their harassing collection tactics.
     
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Pomona Guy on 2007-06-12:
Sounds like you are throwing away $25 each month on late fees. Shame on you. You should pay on time and bank an extra $300 per year!
rhondam718732 on 2007-06-12:
Change your # with them. As far as their tactics, I can see that it's frsutrating to have an extended grace period but be called regardless. However, they are a business and they want to get paid. They have no way of knowing if you don't pay on time that you plan to pay late. It;s agamble for them after that and they choose to call and remind. Fully within their rights and I think a smart thing to do. Why should they wait beyond 1 day until they call?
jktshff1 on 2007-06-12:
"I have never missed a monthly pmt! When I pay after the grace period"
"I had them call me when the pmt was one day past due."

Sorry, paying the bill after the due date is missing your monthly payment. Pay the bill when due and they won't call you.
MRM on 2007-06-12:
I'm sure Suntrust loves you as their favorite customer as they are collecting extra fees from you.
gkkollect on 2007-06-24:
There is no grace period on your loan! This is a common misconception by borrowers. Your payment is due on the date specified in the contract you signed. Charging a late fee after a certain number of days is supposed to be an incentive to pay according to the contract.
twinsmom37 on 2007-09-11:
This, too, has been happening to me! I have not even reached the 'grace period' yet and they are calling me with a "Courtesy Call". The caller is always from India and I can hardly ever understand them. They tell me that it is SunTrust Policy to call people when they go five days past their due date-but before their grace period has expired. That can't be legal! Can it?
LUNALOVELYONE on 2008-10-04:
A grace period only means that you are not charged the late fee until you go past that date, you are past due after the DUE date. Not to mention that your interest is based on your principal balance and when you don't pay on the due date you have more days that you are paying the higher interest amount so your principal balance will not decrease as much as it would if you were paying on the due date. Your last payment will be higher as well because of this. Every simple interest loan works the same way. On the flip side... if you pay a few days earlier than your due date you reduce your principal balance early and lower your interest early then your final payment will be smaller.
Dazed ad Confused on 2012-08-11:
If you read these posts you can tell that a lot of them are bill collectors and/or Bank employees!
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Trying to close a checking account
Posted by on
ORLANDO, FLORIDA -- I no longer live in Florida, and Suntrust is not in my new state. So my choice for closing an account is to go to a Suntrust branch travel to a state that has Suntrust branches) or mail a letter with a $20.00 fee asking them to close my account ( I've already removed my money by writing myself a check and depositing in a new bank).

So basically I have to pay them for the privilege of closing my account. They can't do it over the phone, on line, via fax. What a rip off.
     
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steve101 on 2007-09-25:
Why didn't you close the account before you left FL?
Anonymous on 2007-09-26:
The only time I have heard of a fee being charged to close an account is if the account has been open a short time (less than three months I think). How long was your account opened?
Cyane on 2007-09-26:
No bank I know of will close an account by phone, fax, or email. It's always in person or by mail.
poopydogs on 2007-11-21:
I am facing the same situation with Suntrust. It is ridiculous and a huge waste of my time to have to deal with this.
Krysta on 2013-07-23:
I will be trying to close my account from Texas I really hope I do not have to give them anymore money I think they have ripped me off enough as it is. I did not close it before leaving because I was not aware these were only in FL.
Kathy on 2013-09-06:
I'm in the same situation too. Making me wait 30 days and racking up fees in the mean time! My $$ MY CHOICE TO CLOSE NOW!!! This is nothing but a low down rip off bank!!!
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