Suntrust Consumer Reviews - Page 3

ATLANTA, GEORGIA -- I have been getting collection calls (at work) on my auto loan account for the last few months.... and my account is not even past due!! Suntrust (or their call center in India) calls me the day after the grace period for my auto loan payment ends. The customer svc rep wants to know when to expect payment & how it will be paid (by mail, at bank, etc.). On my bill, it has an "on-time" payment amt & a "late payment" amt. If I choose the "late payment" amt and pay the fee of $25 before the 30 day billing cycle is up, I don't think I should have to endure these harassing calls. I have never missed a monthly payment!

When I pay after the grace period, it only benefits Suntrust financially. Why are they calling & pestering me?! It's infuriating. I called a customer svc rep to request that they stop calling me and his response was that Suntrust was "a little different" than most banks with regards to collection policy. He said they were a lot more aggressive than most other banks. I've had auto loans with many other financial institutions over the years and not once have I had them call me when the payment was one day past due. Suntrust is ridiculous!!

I'll be sure not to use them for financing on the next car, house, or anything I buy.... and I'll be letting everyone I know about their harassing collection tactics.

FLORIDA -- SunTrust consumer loan's a joke. Can't even make payments on-line. Also can't call them past 5:00! Limited website. Bank must not have funds for computer support. Another bank going belly up, I suppose.

I went into a Suntrust bank today to complete an online application and make a deposit and was not treated with professionalism, and the customer service is very poor. I intend to close my account and will never do business with them or recommend them to anyone, it looks like they have a very bad reputation already.

I agree with several other consumers as far as the tactics used by SunTrust bank. My elderly parents receive harassing collection calls and notices daily because a vehicle they co-signed for is being driven by their grandson who is in the army. He is often stationed overseas and can't always make payments right away. We've explained this but they continue to pursue collection in a rude and aggressive manner.

ATLANTA, GA 30341, GEORGIA -- Since Nov 4 I have deposited a total of $4625 to my checking account and Suntrust has failed to credit any deposit. In the course of 23 days, Suntrust has seemingly lost everything. The first deposit on Nov 4 being $2300, the second on Nov 20 being $2325. I have made the first deposit via night depository, the second deposit at the ATM branch in two separate branches and both deposits have failed to have been credited.

ORLANDO, FLORIDA -- I no longer live in Florida, and Suntrust is not in my new state. So my choice for closing an account is to go to a Suntrust branch (travel to a state that has Suntrust branches) or mail a letter with a $20.00 fee asking them to close my account (I've already removed my money by writing myself a check and depositing in a new bank). So basically I have to pay them for the privilege of closing my account. They can't do it over the phone, on line, via fax. What a rip off.