Taurus 941 Ultra Lite snub nose .22 magnum
MIAMI, FLORIDA -- Here's my complete ordering experience with Taurus:
After ordering it from Taurus, I picked up my new model 941 Ultra Lite snub nose .22 magnum and brought it home and gave it a good oiling. I was proud of my new gun until I noticed that the front site doesn't line up with the rear site. The rear site being at 12:00 and the front site being at 11:57. This only says one thing. THE BARREL ISN'T SCREWED ALL THE WAY ON OR IT WAS TURNED TOO FAR! Also, the slide that releases the cylinder doesn't always work. At times it slides forward and allows me to open the gun and at times it won't slide forward no matter how hard I push on it. I have to bring the hammer back a few times before it will allow me to open it again. I have read a ton of threads about Taurus' customer service and how they really suck, but I'll say this, when I called Taurus, I was only on hold for around 30 seconds. Then, a man answered and I explained the problems I was having with my gun. He was very polite and informed me that Taurus would have FedEx pick my gun up within 24 hours and they would either fix the problem or replace the gun. I was shocked! I expected them to act as if they didn't care at all, but to my amazement, they actually cared a lot about the problems I had encountered with my new Taurus. I was polite to them and they were very courteous in return. They said my gun will be returned to me within 2 - 3 weeks. (I should have noticed these problems with the gun at the gun shop, but I was kind of in a hurry. I gave it a quick look, but I didn't look at it as well as I should have.)
OK, so I went to the gun store to pick up my new replacement 941 Ultra Lite. It only took them one week to get a new gun sent to me. This time, everything on the gun was tight. Aside from the few scratches in the finish, it was OK. The problem I had with it this time is that THEY SENT ME A GUN WITH THE WRONG FINISH!!!!!!! It's supposed to be matte stainless. Instead, it looks gray. The trigger, hammer and cylinder release button are all matte stainless, but the frame, cylinder and barrel are all gray, almost a green color. It was very ugly! I called Taurus and they told me that some matte stainless finishes are darker than others. That's bull! I've seen thousands of guns with the matte stainless finish and none of them looked like this. Also, I told the guy on the phone (the expediter for Taurus) that if he owned a car dealership and I walked in and ordered a new white-colored car from him that was already there on the showroom floor and told him to have it ready for me the following day and I came to pick it up the following day and the paint had been changed to green and there were scratches on it, should I just accept it 'as is' and forget about it? NO! I want what I ordered! So now, they are telling me that the gun is going in front of a 'review board'. The last gun that had the 'off' front site went in front of their so-called 'review board' as well. They replaced it with this gun that has the wrong finish AND scratches. He also told me that when gun parts are delivered to them from Brazil, they often have scratches on them. I asked him why they don't fix the scratches before sending guns out to customers. He replied with, "I agree with you on that one." Taurus International is a JOKE! Now, I'll probably be sitting here waiting for another month to see what kind of surprise they send me next. The only company I will buy from in the future is Ruger. They make the sturdiest revolvers on Earth. They may be expensive, but most of the time, you get what you pay for.
I just got off of the telephone with Taurus FOR THE 50TH TIME! They informed me that they will be replacing my 941 Ultra Lite .22 magnum once again with a new one. Keep in mind, I HAD TO SEND IT BACK TO THEM TWICE ALREADY! The first time I returned it, they sent me a letter which read, 'We are returning your revolver to you. A part has been replaced and the gun has been test fired. All is in working condition.' Upon receiving the firearm, the first thing I noticed right out of the box was, they had fixed the tiny scratches in the finish that were on the frame, but while they were supposedly fixing what else was wrong with it, they added around ten scratches to the cylinder! Then I checked the barrel and the front sight was STILL NOT LINED UP WITH THE REAR SIGHT! The barrel still wasn't screwed on all the way or it was screwed on too far again! Either way, this gun was definitely a LEMON! I called them and told them about it and I sent it back to them the very next day. Again!
After three days, I kept calling them and they would continue to tell me the same thing - "Your firearm is going in front of our 'Review Board' to see if it can be fixed or needs to be replaced." Why the heck would they tell me it was fixed the first time they returned it to me when clearly it wasn't?!?! On the repair slip, it stated that a part had been replaced, but they didn't even list which part!
They also kept telling me that there was only one manager in the factory and it takes three managers to have a complete meeting of their so-called Review Board. A week later, I talked to them again and they said the gun had gone in front of their Review Board and that it was going to be replaced with a new one. The very next time I spoke with them they told me that the new gun was pulled and was all ready to be shipped, but they cannot ship it at this time due to the fact that their inventory is in the process of being checked. I had to wait months before it was even sent to me. (Keep in mind, it's been since June 17, 2011 that I first picked-up the first gun from my local gun store.It's now February 2012.)
Before all this took place, I was also planning on purchasing a Raging Bull .454 Casull from Taurus, but now, I have my 'sights set' (pun intended) on a new Ruger Super Redhawk Alaskan .454 Casull.
Needless to say, I will never buy another Taurus! If they would have fixed the problem the first time I returned the gun, I may have thought about it, but not now. It seems like, from what I've gone through and read about Taurus, is that they put all their time into their larger bore guns (.357 and up) and they really don't care much about their smaller bore (cheaper) guns. What they need to do is start caring about their customers, no matter what size or the cost of the firearm they are purchasing from them!
I called and spoke with Taurus' expediter over the telephone and I told him I was done with Taurus and that I wanted my money back. He said they would gladly return my money, but he wanted to know if there was any way at all he could make me happy with a Taurus. I was only joking, but I said, "Yeah. How about sending me a .454 Raging Bull?" He said he couldn't do that because it was much more expensive. Sarcastically I said, "Well, how about a .357? After all this, I think I deserve one." To my surprise, he said he would send me a brand new .357 model of my choice. I ended up asking for the 605 model matte stainless model with a 2" barrel. Did everything go smoothly? NO! When I received this gun, I noticed that the crane was slightly bent and didn't line up perfectly. I called them again and explained the problem. I had to send that gun back to them as well! FINALLY, they sent me a new .357 that had no problems. A few tiny scratches here and there, but I wasn't about to send this one back to them. FINALLY, almost everything is right with a Taurus gun! When I put the gun in full-lock-up mode to check for any play in the cylinder, there is absolutely none from front to back, but there is a little bit when I tested it for circular movement of the cylinder. If I want that fixed, I'll go to a gunSmith.
It's now 2014 and I have read that Taurus has recently overhauled their staff and they now have a new CEO so maybe things are better with them, but I will not be dealing with them again. I'm just happy to have the .357. I still want a snub nose .22 magnum so I guess I'll opt for the S&W 351PD. Ruger doesn't make .22 magnum in a snub nose model.
The only bright side to this entire ordeal is, when I was going through all this, a guy from Taurus called my local gun store and had them fax a copy of their FFL directly to him so I wouldn't have to put yet out another $30.00 for their paperwork. (Taurus did not yet have my local gun store in their records, so I definitely would have had to fork-out another $30.00 for this transaction that takes less than ten seconds to complete.)
Until you hear from other people that have RECENTLY dealt with Taurus, take my advise and STAY AS FAR AWAY FROM THEM AS YOU CAN!