WORLD WIDE, PENNSYLVANIA -- We applied for a mobile home remortgage (after asking the representative from TD bank if they handled them and he said yes). We went through the process, dealing with a very ignorant Kimberly **. We paid the $470 for their appraiser to go out. They turned around right after that and said they don't handle mortgages for mobile homes. Why charge an elderly man on fixed income a $470 charge if you knew in the beginning you didn't do them? They claim they didn't know it was a mobile home yet we sent them the deed, title and description of the home. What a ripoff this bank is.
USA, PENNSYLVANIA -- We asked if they did mobile home refinancing and they said yes. We went through the process, they charged $470 for an appraisal and then said they didn't know it was a mobile home and denied the loan. So now a 70 year old man is out $470 and it could have been avoided. They also have the most ignorant people working there. Kimberly **.
SUMMIT, NEW JERSEY -- My wife and I set up a TD Bank account for my 15 year old daughter. They gave us a pin, and after a few weeks, my daughter got around to using the card, which didn't work. I took it to the ATM and it didn't accept the PIN we were given. So I went to the teller who said she wasn't authorized to help me with the PIN problem. So then I waited in line for the desk people -- a woman and a man who were both occupied with customers. I was #2 in line. I waited and waited and waited.
Finally I called the customer service line. My daughter spoke with them and after a few minutes, they decided they couldn't help her because she wasn't able to verify her last transaction (she told them there were no transactions as the account had been set up just a few weeks earlier). So that was a dead end. So we continued to wait and wait for the desk people, who continued to be buried in their computer and barely even speaking to the customers they were serving. Then I back up to the teller, and asked for the last transaction, which after a few minutes, she indeed verified that it was the account setup deposit. She gave me that exact amount.
So, I went back to my daughter's position in line for the desk people, and of course there was no change there. She called the phone line again, and after running through that gauntlet again -- this time with the amount of the initial deposit -- she was informed that the representative STILL wouldn't help her. She either had to see the branch personnel or have a new PIN mailed to us. We chose the latter but continued to wait in the branch for the desk people. Now I'm pretty pissed off. We waited to the 30 minute mark, and there was still little sign of any progress/life/intelligence or anything else happening at the desk. Complete inertia. Like watching paint dry.
I got up, Marched over to the man (the branch manager) and told him I would be back tomorrow to close our account. He tried to stop me or apologize and I said "too late, see ya". Then I turned around, and as I was about to March out of the branch, I realized there were EIGHT other customers standing in line behind me to see the desk people!! America's most convenient bank??? If there were ever an open-and-shut case of false advertising! Geesh!
WINNIPEG, MASSACHUSETTS -- I've never had issues with paying for my TD Visa in the past, but this year has been difficult. My husband and I have actively been searching for work with no luck and had to use our credit cards to live on. I just received a letter from TD that I can no longer use my credit card and that a retailer has the right to cut it up in front of me, if I try and use it. I also have been plagued by TD calling our home at least 25+ times a month, and every Saturday between 7:30-8-30 am! NOT COOL! I've had my TD Visa for over 10 years, and because I haven't been able to make a payment in a few months, this is how I'm being treated... despicable.
Once my husband and I are back up on our feet, I will be switching banks because I don't deserve this crap they're giving me. I'm fed up. No compassion at all... If anything, they've heightened my stress level by +10 from their harassment. I hope that they lose every customer they have. They don't deserve to be in business, if this is the way they treat their long term customers.
PUTNAM, NEW YORK -- Went for a loan at this bank in NYC. Lost all essential documents the first week. Asked us to resend. Got mad at them but did it anyway. Found out one of the loan officers took our confidential information home with them. Found out about this when she called us from her house to say she found the packet and heard a baby crying in the background. They talked about each other incessantly. Stuff customers are not supposed to hear. I don't like her, this one doesn't know what they are doing. For that alone, I would never bank here. It's too big. They just don't care.
MARLBOROUGH, MASSACHUSETTS -- Back in June of 2010 we purchased an official bank check through TD Bank to pay an out of state bill. Our check never reached its destination and upon waiting the 90 days TD Bank told us we had to wait. We filled out the appropriate paperwork. We were told immediately that the money was pending in our checking account. We waited an additional two weeks only to find the money still pending and unavailable to us. We then called the Marlboro, MA TD Bank branch and they told us they would instead send us a check in the mail. We waited yet another two weeks and no check came.
At this point we decided to go to the branch ourselves. We were addressed by the bank manager who told us they were doing all that they could to help us. Again another two or so weeks go by and at this point we decided to involve the OCC. After about a month of the OCC doing all they could to help us we were told the money was yet again pending in our account so the OCC closed the case. Three weeks of the money pending and still funds were not available. We went back to the Marlboro branch and dealt with a new bank manager who gave us a TD Bank Visa gift card claiming the full refund was on the card.
We left the bank proceeded to the store only to find out there was a zero balance on the card. We drove back to the bank and the manager acted surprised there was no money on the card. We called the Visa card number on the back of the card from her desk and had the representative there tell her there was NO money on the card. She acted almost put out and told us she'd have to "investigate" where the money went, as if it just got up and walked off the card. We spent every day during the month of December going to the bank and being lied to. We were even told to call the card daily in which we did only to have the same outcome.
We have dealt with almost everyone who works there and it seems as if they're all trained to tell you the same thing. "We'll look into it and call you back" and yet they NEVER call back. Or you get "we're doing all we can to help you" and when asked specifically what they're doing to help, they cannot answer you. These people are liars and crooks who feel they can take your money at any time and charge fees whenever they want, yet if they owe you money you'll get the run around and lied too far before you get your money back.
We at this point have involved the OCC (AGAIN) and every other company that will listen. This now isn't as much about the money but more about the principle of things. If we can help out at least one other hard working person who has a family to support and can't afford to spend five months begging and pleading for their own money only to be lied to and treated awfully then all our hard work will have paid off!!! Do Not Do Business With This TD Bank!!!
BEAR, DELAWARE -- I have a home equity loan with Commerce Bank. When TD Bank bought Commerce, my nightmare began. I had my loan set up for biweekly automatic payments. This was fine under Commerce but shortly after TD Bank took over, I started getting late notices. I couldn't figure this out since the payments were being deducted from my account every two weeks.
I contacted TD Bank and was told that my payments had been incorrectly posted as principle only, showing as no interest paid. They admitted this was their mistake, but had not explanation for how it happened. They said they would fix it but by the time they did, they had reported me as delinquent to the credit bureau. I called back to tell them they needed to rectify this and they said they would turn it over to the person who handles errors with the credit bureau. Imagine, they have an employee assigned full-time to fix information they've erroneously reported on their customer's credit bureau file.
I was supposed to receive a call back in a few days but never did. Of course they would not give me the contact info for the person who handles rectifying the erroneous info being sent. After speaking to several more people at TD Bank over several months, I got nowhere. The next thing that happened was they just stopped deducting my loan payment from my account. When I called to ask why they said TD cannot process biweekly payments, only monthly automatic payments. I said it would have been nice if I had been told this. They said they had mailed notices out but I read every piece of mail from my bank and I never received this notification.
When I spoke to someone in the loan dept. she said that it was because in the computer switch over (remember when the bank couldn't process anything for 3 days???) from Commerce to TD, several loans were just "dropped off" and mine was one of them. So the whole "we notified you" was a load of crap.
At this point I cancelled my automatic payments and said I would just make the payment myself each month. So each month I go online and pay my loan electronically. However I suddenly start getting notices that I'm a month behind. I look at all my payments which are current, call TD again, and they can't explain it. So in order to not have my loan looking like it's behind, I make an extra payment. For 6 months I have been doing this. Each month I go online and my loan shows "no payment due" for the current month and the next payment due the following month. But I make a payment anyway, just to be safe.
Then in October, I suddenly see almost $800 deducted from my savings account. Under the column that describes what it's for it just says my name. I immediately call TD Bank and no one can figure out why this money was deducted from my account. The CSR gets her supervisor and they still can't figure it out. So they call my local branch.
The local brank says it's for my home equity loan!! I tell them I am not set up for automatic payments, the amount they deducted isn't my loan amount, and my next payment isn't even due until November! Their answer is they will "research" it and it will take 10-15 days. In the meantime, they won't put my money back in my account. I am freaking out at this point. So they transfer me to the loan dept. and I speak to **. He promises to expedite the research and have the money back in my account in 2-3 days but says I should call on Wednesday to make sure it's there.
I check online on Wednesday and the money isn't there. I call the loan dept. and speak to ** who is rude, condescending and totally unhelpful. She says all she can do is put it in for research and it will take 10-15 days. I reiterate that TD has taken my money with no authorization and I want it back. ** said no. I told her that ** said I would have the money back that day and she didn't even want to look up the notes on my account to verify this. She finally did and said ** only put in the notes that he would expedite the research process.
So I said "then ** basically lied to me." She refused to comment and just kept repeating that she would put it in for research and it would take 10-15 days. I was ready to scream. But instead I asked to speak to a manager. She just keep repeating her mantra "I'll put this in for research. It will take 10-15 days." She said this about 5 times ignoring everything I was saying.
I kept insisting on talking to a manager and she finally put me on hold. After a very long wait a manager, **, came on the line, apologized and said I would have the money back in my account that afternoon. Amazing! However, he said I would need to write a letter saying I no longer wanted automatic payments deducted from my account, and I would have to fax or drop it off since they needed my signature.
I repeated several times that I did not have automatic payments and hadn't for almost a year. He said he understood but said it was showing in their records that I was set up for automatic payment since January 2010. I then asked why, if that was the case, in 10 months, a payment had never before been deducted from my account. I also asked why they would deduct a totally different amount that my loan payment amount, and take it out a month before it was due. He couldn't explain but said I would need to drop the letter off in order to prevent this from happening again.
I replied that it was amazing that they hadn't needed my signature to set me up for automatic payments that I never requested, and could take random amounts of money out of my account with no explanation, but they needed my signature to stop doing something they did without my authorization in the first place!! I also told him that my very next step would be to transfer this loan to another lender and close all of my TD Bank accounts. But the story doesn't end here.
The money wasn't in my account that afternoon, or the next morning. I called TD Bank again and was told that it had to be in the "overnight run" and it hadn't been submitted in time the previous day. Funny, since I spoke to them at 10:30 am! The woman I spoke to, **, was very nice, helpful and professional. She is an anomaly in the TD Bank world but I am grateful for her help. The money finally went back into my account. I gave them the letter with my signature. Even though it aggravated me to have to write a letter to ask them to stop something I never asked them to do, it was easier to just write the letter and (hopefully) avoid another problem.
And by the way, now they're telling me my Oct loan payment is due, even though their online system says a payment isn't due until November. Do the Three Stooges own this bank? Commerce was bad, but TD is ridiculous.
NEW JERSEY -- I used to be the biggest fan of TD Bank. Opened my account with them 10 years ago or so! Got all my family to transfer money there and recommended it to everybody. Commerce WAS the best and the most convenient bank. Never had Any problems with them and WAS in love with their customer service. That was back then, good old times. Lol. When it became TD, I did some research and it looked like it was going to get better. TD was one of very few banks which pulled their investments out of all mortgage mess that country going through - oh god was I wrong?
All started with overdraft fee of $35. They repeatedly lie to me that they send new rules & regulations out to me and I will get it any day. I canceled my overdraft protection back in 2001 (it's a checking account not a credit card is my philosophy), but the very first month they introduced $35 overdraft fee.
They let through 9 bogus internet transactions in the raw to go through and charged me $35 each time (looks like bankers and hackers working together now), not to mention that in 10 previous years I used my card 5 times (if that) over internet and supposedly I had some anti-theft protection from TD (I know that because most of the times I travel from NJ to Fl I had to call them to get gas, it wasn't going through), but if they making money all protection goes to hell I guess!
I asked them why I have an overdraft protection when I canceled it long time ago, their representative told me, that as I favor they gave it to me so my mortgage payment check wouldn't bounce!!! What a BS! So they made a note on my account in front of me not to let any payments through unless there is money in there! Then, just to make sure I went to different branch, and the confirmed that the note was made.
Guess what, month later I was negative $1.99 because of some internet transaction again. Of course that famous computer glitch took my $850 deposit, for some miracle I didn't throw away receipt (they should have advice people that week to keep their receipts and say we have a problem not "our computers temporary off line"). On top of that, for 1 year and 3 months I couldn't get my statements send out to me.
I called and requested it 8 times over the phone, and 4 times in person in 4 different branches - NOTHING. All that coasted me tons of time, money orders (while they investigate), and most important millions of nerve cells. But the last drop in the cup was when my mother receive her statement last month, she noticed $3000.00 deposit through branches ATM (which wasn't made by her), then two days later $3000.00 withdraw (which wasn't made by her).
When she called, representative told her that one of her family members must have got a hold of her bank card. When she said it's just her and a cat, TD representative got angry and told her to call police if she wishes (I wish she did), when she got supervisor on the phone, she told her that as a favor they can try to investigate. I don't see that most convenient BS commercial any more, I guess even TD bank themselves don't have the balls to say it!!!
P.S. Closed all my accounts there, refinance my car with someone else. I don't know if TD Ameritrade representative will talk me into staying with them. Capital One looks pretty well as a bank, just compare their interest rate for checking TD Bank-0.25% Capital One-1.3% Wow, what a difference.
LEXINGTON, MASSACHUSETTS -- I am the general partner of a Limited Partnership formed in Massachusetts. On April 11th, nearly six weeks ago, I was told about a loan program by clerk at TD Banknorth in Lexington, MA. The branch manager, **, was out, so the clerk put me in touch with a loan manager at Concord who explained that the Partnership would be eligible for this particular program and that I should get the paperwork from the Lexington Branch when the manager returned. A couple days later I returned to the branch, met face to face with the manager and got the forms.
I explained that the Partnership was planning to use the money as a revolving line of credit. I also discussed my schedule, and that I was leaving the country to visit my sick mother in Japan and needed to finalize this very quickly so I could make my flight reservations. I told ** that I would need to travel with two of my children on June 21st based on school schedule and my need to see my sick mother and wanted to have this completed well in advance of that date or else I wouldn't start the process at all.
At the time tickets from Boston to Tokyo were available at just less than $900 apiece. ** told me that the application would be simple, that two years of the partnership tax returns would be needed and that once this was in place approval would be quick. I thanked her, took the forms and went home.
I returned in a couple days with the forms along with the prior year's tax returns for the Partnership. The 2006 returns had not be finalized so I couldn't provide those yet, but at the manager's request I prepared an income and expense form for business. I was assured that the loan application would take “2 or 3 days to process” once it was at underwriting, and that the underwriters would let me know if any other information was required. I also had to get attested Power of Attorney and various Partnership paperwork couriered to me from my attorney and speed up the filing of the 2006 taxes.
At this point I believed that the application would be sent to the underwriters without the 2006 taxes for initial processing, that I would get a response before the end of April with approval contingent on receiving the finalized tax returns and any other additional information the underwriters might require. As a result, I expedited the taxes (getting my accountant to interrupt a golf vacation to Bermuda) so that I would be able to get the loan finished one way or the other by mid-May.
About a week later I received a call from the manager asking for additional information leading me to believe it was for the underwriter. I took in the 2006 Partnership return. She also asked me to fill out the application again since she had had me sign incorrectly. She was confused about my role as individual, partner and power of attorney. I signed the papers again and gave them to her. Again, she told me that it would take “2 or 3 days” to hear back.
Last week (5 weeks after this started) the branch manager called yet again and told me to come into the bank to sign the application a third time. I was shocked. When I got to the bank I saw all my papers there – apparently the application had never been sent to the underwriters at all! I asked her for the underwriter's name so I could contact him or her, and she told me she didn't have that with her, but would give it to me the next day. Worried, I called TDBanknorth headquarters and asked for underwriting to confirm the status of my application. There was no record whatsoever of my having applied for a loan. They had never heard of me or the partnership.
I then called the main office to complain about this. I spoke to **, assistant to **, Senior Vice President and explained the situation. Later I got a call from someone claiming to be a loan officer who told me that the partnership was not eligible for the program in question, that the branch manager had not realized this because her old bank had such a program. Then our call got dropped, so I called back the caller ID and was shocked when the phone was answered by yet another BRANCH OFFICE.
The person I was talking to wasn't a loan officer at all, he was another branch manager (**, AVP, Branch Manager) trying to bail out the manager in Lexington and lying to me outright about his position in the bank. When I pointed this out to him he said that in fact I was not eligible for the program and that I should not be getting this other manager in trouble.
Later I received yet another call, this in response to the complaint I made to the headquarters in Maine. ** told me that he was instructed to get in touch with me. But it quickly became apparent that he had no idea of the history of what was going on and had not been in contact with anyone involved, so he was no help whatsoever. Now flights to Tokyo are nearly $2000 a seat because of the delay in purchasing, I have no loan even in process and am convinced that the manager, through incompetence and neglect failed to even ask me the right questions.
Besides the aggravation and costs associated with getting the paperwork done, I am out over $3000 in increased travel costs. Had she simply sent the application to the underwriters I would have had a response one way or the other and been able to make my plans accordingly. Or, if I truly was not eligible I should simply have been told this. Based on the program description I got in writing from the bank I think the Partnership does qualify, but at this point I believe people in the bank are simply trying to cover up for the incompetence of its manager.
My summer schedule is ruined, my cost of travel more than doubled and I am furious at being misled and deceived about the processing of my application. TD Banknorth was incompetent in dealing with my application, they deceived me as to the time it would take to get an answer, failed to file the application in a timely way, and tried to cover up their mistakes when it came out that the application had never been forwarded to the underwriters. This never would have happened at Boston Federal Savings prior to its acquisition by TD Banknorth. They have reduced staff, increased hours and failed to train or supervise their employees.
While I blame the branch manager, I blame the senior officials at TD Banknorth even more. I am shocked that to this point I have gotten no explanation for what happened nor any sort of apology for the bother, inconvenience and harm this has done me and my business. Banks are supposed to be trustworthy. It should be criminal for them to misrepresent themselves in phone calls. I provided detailed, highly personal information that I would never share except when required for this application. I was misled, lied to and let down about this. I was put to a great deal of effort for nothing.
ST ALBANS, VERMONT -- I want to warn all small businesses that TD Bank is a terrible place to do business. I am a small business owner. In December 2011 I was contacted by a very reputable multi-national corporation wanting me to do some work for them. I was thrilled to say the least, this was an opportunity of a lifetime for a small company like mine.
I accepted the proposal with the understanding that the company only pays vendors outside their country via wire transfer and they have a net 30 day terms policy. I had no problems with those terms. The company requested that I get a copy of all information for an International Wire Transfer from TD Bank, on their letterhead, which I did. They provided me with that letter on January 25, 2012. I submitted the letter to my client the same day.
I was told there was a wire transfer processed in the amount of $7,500.00 on March 16th. I began calling my bank and inquiring as to the process and when I should expect the money in my account. I was told that it would take a minimum of three days but no more than 5 days. The following Wednesday, Thursday and Friday I contacted the bank again and was told the wire was not in the system. Each and every time I spoke with TD Bank Customer Service, which was almost daily, I asked the employee if they would kindly confirm that the information I was provided in January was correct for this wire transfer, and every time I was assured it was correct.
On Monday, March 26th, 10 days after the wire was submitted, I still had not received the funds. I called the bank and spoke with customer service and this time when I asked to confirm the information I was informed that the letter I received in January was an error that they had provided me with the incorrect bank name and the incorrect bank address and the incorrect routing (ABA) number. This infuriated me and I immediately contacted my local bank branch to find out how this could be the case. They apologized but there was nothing they could tell me.
I have spent the last 8 hours of this day trying to get the correct information. My local bank representative contacted the International Wire Transfer division of TD Bank and was given different information than I was given in January and different than I was provided on the 26th. After many hours of phone calls I received another letter from the bank with new information but not before the local bank representative I was dealing with stated "It scares me to death to send this to you because I don't know if it is correct!" How is a person supposed to have faith in this bank?
I have asked to be contacted by the bank manager but he has not returned my calls. I have no way of knowing where the $7,500.00 is or when it will appear in my account. My client has requested new information from the bank to resubmit the wire transfer but I don't know what their procedure is in regards to this situation. I doubt seriously they will take my word that I do not have the money and TD Bank cannot confirm to anyone where the money is or when it will be returned.
After all this I called customer service just as a test and asked if they could tell me what the process is to do an International Wire Transfer and I was given the same information I was provided in January. I later called the International Wire Transfer Division and they provided the same information. That would mean if the information I was provided in January was correct then the money should be in my account. If I ask where the money is they tell me it was never sent to the bank because I have the wrong information, but when I try to confirm the information they tell me more often than not that the information I have is exactly what I need.
So I then ask "OK, then where is the money?" And the cycle starts all over again with them telling me the money was never transferred because I have the wrong information. They cannot possibly have it both ways, either the information is correct and they have the money or the information is incorrect and I need new information. There is nothing I can do because nobody at TD Bank knows the answer, or if they do they prefer to keep it to themselves. I am beyond frustrated and as soon as I resolve this situation I will be changing banks very promptly never to return to TD Bank, America's Most Incompetent Bank.
I sincerely believe that the only reason this has happened is because of the incompetence and laziness of TD Bank employees and customer service. They were and are too lazy to pull a piece of paper out and read whether the information I am reading to them is correct. What a mess!!!