ABILENE, TEXAS -- I am from Brownwood, Texas and was recently dumped by Terminix. I don't know what kind of Pest Control Oath these folks are referring to but my contract was cancelled because they didn't want to find a solution to a couple of problems that I was having.
The first problem was with a guy named Juan and his boss George. Juan was the service tech and the first time we met him asked for some large black rat glue traps and was told the company doesn't carry them anymore. After that service techs were coming from all around our area and would give us the large black rat glue traps when I asked for them.
Didn't have any major problem until Juan comes back and again no rat traps. Another problem was when Juan was scheduled to stop by, we got a bill but started realizing that no one was going around the house and no one knocked on the front door to ask if we would like the inside dusted.
Finally, Juan called George and let me talk to him using his personal cell since I could never reach him by calling the office and leaving messages for him to call. George told me that In needed to get another service Terminix had to get rid of rats. I told him those large black rat glue traps were all we needed. I thought George was rude but after calling Regional Terminix and Terminix Headquarters and leaving message I get a call from the General Manager, his name is Mike.
Before I write about Mike's call a little more background. Every other service tech asked us if they need to come inside to dust for bugs and as long as they would spray outside we really didn't have a bug problem. The only time a tech would usually make a return trip was if I had asked for the large black glue traps then they would drop them by, if they were in the area.
One of the last times I saw Juan he told me that he could bring some small mice glue traps and I agreed just to see if they would work. I did not expect on this invoice to have area checked he put down kitchen and he also added that he observed rat activity. Well, he never came into my home.
Once again I make the calls to regional and headquarters to tell them that we don't trust Juan and don't want him anywhere near our house. We were told that that would not be a problem and lo and behold a few days before our service appointment Juan calls to tell me that he's our tech and we'll see him soon.
Then again, I called around because these folks take a message but nothing gets done. I'm told by both Regional and Corporate that getting another tech would probably not be a problem. But, it was a problem with Mike. Mike calls me to tell me "I ain't gonna do it! I ain't gonna do it. Not now, not ever am I sending another tech. Juan is the closest tech and he's all I'm ever going to send for your service!"
A few weeks later I receive the cancellation notice. Since then I've called Terminix regional and Corporate to see if we can continue our service but haven't heard nothing but crickets. It's like they don't care about a customer of 7 years. It seems like loyalty means nothing to this company and customers less than that. It's not that there aren't other pest control companies out there but to just discard a customer just because you don't want to deal with them and provide satisfactory service is just not acceptable!
WEST MONROE, LOUISIANA -- Scheduling my service with Terminix has always been good. However, they said they would be here from 8:00 to 11:00 on my last appointment with them. I don't know what happened but they didn't show up. I had another appointment I had to go to after 11:00, but they said that they had rescheduled it so everything will be okay.
The technician that comes to my home has been really nice, very efficient, and he does a good job. He comes in and does what he's supposed to do and he's gone. After the first time he sprayed, I saw a few roaches. Then he came back, and since then I haven't seen any. I've been really pleased with it, and I recommend them.
BINGHAMTON, NEW YORK -- We were having problems because we live next to a very large field that had been used to grow corn, and they stopped last year so the little critters that were out there having their lunch decided to come to our house. I called Terminix and a very nice gentleman came in and said there was a rodent problem. He set traps and explained to us very carefully. He was very sweet and said that some of the traps would be set and some would just be there with the bait. He said that rodents are smart and they would check it out first and when they could eat from the traps that weren't going to smack them off the head then they would go after that.
We have got to have the dumbest rats in town because while he was setting traps on the other side of the basement they had snapped. We got rid of two and he told us to check every day and that as soon as there were any others in the trap, call them and they would come out and take care of it. All in all the experience was very nice, and the gentleman checked everything, explained everything and gave us all the information on the exclusion services. We'd recommend them.
GREENSBURG, PENNSYLVANIA -- I have Terminix and my overall experience with them has been very good. We're in Florida now, but we initiated it with them at our home in Latrobe because we had problems where we actually saw some termites. Terminix staff have been knowledgeable and very prompt. They were Johnny-on-the-spot out, explained the problem, and within two days fixed the problem or put all the stopgaps in place.
And then as everybody did up in our part of Western Pennsylvania, recently we've had an issue with tiny ants that we can hardly see. We called Terminix and they were out the next day. They said they'd take care of them, and they did. They said, "If there's any problem, please call us." All in all, I'm very pleased. They're very good and very much on the job.
FISHERS, INDIANA -- Terminix does a monthly check up in our house. I have a very nice and friendly tech and I appreciate their pre-calls so I know they're coming. It also gives me the opportunity to call them if I need to before the visit. It was a bigger spider year (higher population) so there are a few more webs and things that the tech would knock down more often. He does a nice job.
DOTHAN, ALABAMA -- We have a routine schedule with Terminix. We have called them when we noticed we had issues and they were always quick to come out. Rich is the guy that comes most of the time. He is awesome and shows top-notch customer service. He takes ownership in any issues we have and remembers things from one time they've been here to the next.
LEESBURG, FLORIDA -- I schedule service with Terminix when I see a problem. I had a favorite technician. He was very nice and answered any questions I had, but he hasn't been out so they switched me to someone else. I didn't really care for the new one. He actually used my restroom, but that was the only incident that I didn't feel comfortable with. Nevertheless, the service has been very helpful.