ABILENE, TEXAS -- I am from Brownwood, Texas and was recently dumped by Terminix. I don't know what kind of Pest Control Oath these folks are referring to but my contract was cancelled because they didn't want to find a solution to a couple of problems that I was having.
The first problem was with a guy named Juan and his boss George. Juan was the service tech and the first time we met him asked for some large black rat glue traps and was told the company doesn't carry them anymore. After that service techs were coming from all around our area and would give us the large black rat glue traps when I asked for them.
Didn't have any major problem until Juan comes back and again no rat traps. Another problem was when Juan was scheduled to stop by, we got a bill but started realizing that no one was going around the house and no one knocked on the front door to ask if we would like the inside dusted.
Finally, Juan called George and let me talk to him using his personal cell since I could never reach him by calling the office and leaving messages for him to call. George told me that In needed to get another service Terminix had to get rid of rats. I told him those large black rat glue traps were all we needed. I thought George was rude but after calling Regional Terminix and Terminix Headquarters and leaving message I get a call from the General Manager, his name is Mike.
Before I write about Mike's call a little more background. Every other service tech asked us if they need to come inside to dust for bugs and as long as they would spray outside we really didn't have a bug problem. The only time a tech would usually make a return trip was if I had asked for the large black glue traps then they would drop them by, if they were in the area.
One of the last times I saw Juan he told me that he could bring some small mice glue traps and I agreed just to see if they would work. I did not expect on this invoice to have area checked he put down kitchen and he also added that he observed rat activity. Well, he never came into my home.
Once again I make the calls to regional and headquarters to tell them that we don't trust Juan and don't want him anywhere near our house. We were told that that would not be a problem and lo and behold a few days before our service appointment Juan calls to tell me that he's our tech and we'll see him soon.
Then again, I called around because these folks take a message but nothing gets done. I'm told by both Regional and Corporate that getting another tech would probably not be a problem. But, it was a problem with Mike. Mike calls me to tell me "I ain't gonna do it! I ain't gonna do it. Not now, not ever am I sending another tech. Juan is the closest tech and he's all I'm ever going to send for your service!"
A few weeks later I receive the cancellation notice. Since then I've called Terminix regional and Corporate to see if we can continue our service but haven't heard nothing but crickets. It's like they don't care about a customer of 7 years. It seems like loyalty means nothing to this company and customers less than that. It's not that there aren't other pest control companies out there but to just discard a customer just because you don't want to deal with them and provide satisfactory service is just not acceptable!
UTAH -- My horror story began in 1990 when I was hired at Terminix to run a pest control route. I wondered why all the employees had such low morale, and why the company had such a high cancellation rate. I was soon to find out. I was never issued safety gear, nor goggles, and the manager routinely carried pesticides in his Dodge Aries. A BIG SAFETY VIOLATION PER STATE LAWS. I was given a uniform shirt to wear that was 5 sizes too big, and was so old and worn out that the material was almost see through. I was not issued uniform pants for at least 3 months, which forced me to wear jeans. At least my jeans weren't worn out like that nasty shirt was.
My family was appalled at what they gave me to wear! A billion dollar company couldn't even afford to provide professional uniforms. That should have told me about how things were to come. I had to print my own MSDS/label book on my own time. I was never provided a proper MSDS/label book that was required to have on each service vehicle that carried ANY pesticide on it! I was given a company credit card to put fuel in my service truck. It was declined on more than one occasion!
I was repairing my spray equipment when I got pesticide in my eye. I immediately went to an Urgent care facility and handed the nurse MY copies of the MSDS and label book that I made. 4 months later I received a notice in the mail that Terminix never paid that bill so I was being held responsible for the fee. Yep, Terminix has a terrible credit rating too, and now you all know why. We were required to spend our own money on phone calls to customers during the day as well, leaving me with NO funds for lunch, or even a soda! The regional manager at the time told me to take it off my taxes! He knew darned good and well that I could not do that!
I ran out of chemical once and was told by the manager to use water. I never ever did that to any of MY customers. I cared about my customers! My next injury occurred when I was begging the manager for an OSHA approved ladder for an upcoming service that had drop down ceilings. I needed to get into those ceilings to do a proper service.
My begging all week long didn't help, so I was forced to use a rickety old wooden one at the job site (it was an office building). The ladder collapsed when I was up on it, and I was flung into a desk twisting my leg upon impact. I was laid up for 2 weeks on that injury and I was also black and blue. I was never offered Workman's comp, nor disability pay for that.
I later had to have surgery on my belly, and the surgery was done on a Thursday. I was told by my manager that I had to be back by Monday am, and if I wasn't there then I would be fired. I showed up on that day, and I couldn't even stand up straight. I was only able to do one account that day, and I went back to the office in tears begging to go home. I was in horrible pain. All the manager said to me was "What about your route?" He didn't care about anything but the almighty dollar. I also witnessed a certain salesman at the office managers computer late one night... I had stopped by the office to turn in invoices from that days services. I didn't want to turn them in in the am.
This salesman was at the office managers computer deleting other employees and salesman's names off of legitimate contracts that others had sold. He was then putting his name down as the one that sold them in order to get a commission from someone else's sales. He was also deleting "active" accounts and "reselling" them under his name so that he could get a commission from those as well. Terminix doesn't pay their employees well enough (20-25k a year). So this is what these people are forced to resort to. Yep, dishonesty at all levels.
I also found a form that was titled "Job Stability Checklist". There were questions on it such as questions to ask the applicant... 1. Has employee lived in area over a year? 2. Is applicant married? 3. Has dependent children? 4. Has had more than 3 jobs in the last year? 3 or more NO answers renders applicant ineligible for employment.
There were a few more questions, but I do not remember what they were. So, since I was not married, nor any children, I was immediately ineligible for employment from this company. NOT FAIR, and I suspect highly illegal! They are probably still doing this as well. Now I wish I could have gone back and made a copy of it. So, after reading this, do you really want someone working for a company like this in YOUR home? Not me! Your home is your biggest investment. Protect it at all costs. Do NOT let these idiots anywhere near it!
After reading what goes on behind the scenes, I will let you make your own judgment on this one. Servicemaster also owns Merry Maids, Tru-Green Chemlawn, and American Home Shield. I understand that these other companies also have a high number of complaints as well. So, my advice to you out there is to save your money and use a reputable company. There are exterminators and companies out there that really do care about their customers and their work. Too bad the Servicemaster and Terminix companies are NOT one of them.
I was recently "let go" from Terminix simply because I didn't sell enough. My customers loved me, never rec'd any complaints, always completed my route 95% or greater, and collected well each month. But because I didn't sell 2-3000$ worth of overpriced and often times totally unnecessary products and/or services every month they had to let me go. While I did in fact sell (usually at least 500 -1000$/month but sometimes well over the 2000$/month "goal"), my numbers apparently weren't good enough.
Trust me, you are far better off with a locally owned pest company that doesn't offer all the other products/services and force their service techs to sell. Or better yet, go to online and you can get the exact same products that I used as a tech. Do the math: On average, the yearly cost for pest control with Terminix is $300.00 (75$ every 3 months). Go to doityourselfpestcontrol.com and spend 50-100$ and you will have enough product to last you 2 - 3 years.
Terminix pest control for 3 years =$900.00. Doityourselfpestcontrol.com for 3 years = $50-100.00.
And if you do go with Terminix, pray that your service tech (pmp) actually gives enough of a rat's fanny to provide a good service, because believe me, plenty of them do not. Just a little information and common sense is all anyone needs to take care of their pest problem. There are plenty of avenues one can used to gain necessary info to treat their home correctly, without having to pay dearly.
Obviously I'm not happy with the way I was let go, but the above points reflect the way I've felt for quite some time. I was with the company over two years, and I developed a lot of good relationships with many of my customers. I can honestly say that I treated my customers the way I would expect to be treated, and tried to treat their homes like each was my own. In the two + years I was there, I did see a lot of questionable ethics. And nearly all of these situations revolved around money. Sell, Sell, Sell!! was the mantra. Do yourself a favor, think twice about dealing with the big companies. Like every other large corporation, it's all about the almighty dollar.
LAS VEGAS, NEVADA -- Teminix's level of service in the Las Vegas region has deteriorated significantly. They hire inept technicians who are either improperly trained or just plain inefficient. My issue is that there their guarantee that "100% satisfaction or your money back — If you're not happy with our services, we will keep working until you are satisfied or we will credit or refund the cost of your last service" is COMPLETELY FALSE. They will not keep working and will ignore you and still expect you to pay your bill whether you are happy or not. My home is overrun with insects and rodents and they have YET to resolve anything.
I submitted my final payment on April 9 2010, with a letter saying "thanks for your service, I'll call if additional service is needed." Since then I have had many calls requesting additional payments and or service, I explained my final payment had been made. I requested no additional service. On September 1, 2010 I had one more call. I explained I even responded in writing. The caller said I should have called instead! I always thought a written response was better than verbal. I can check with my brother, he's the lawyer.