ABILENE, TEXAS -- I am from Brownwood, Texas and was recently dumped by Terminix. I don't know what kind of Pest Control Oath these folks are referring to but my contract was cancelled because they didn't want to find a solution to a couple of problems that I was having.
The first problem was with a guy named Juan and his boss George. Juan was the service tech and the first time we met him asked for some large black rat glue traps and was told the company doesn't carry them anymore. After that service techs were coming from all around our area and would give us the large black rat glue traps when I asked for them.
Didn't have any major problem until Juan comes back and again no rat traps. Another problem was when Juan was scheduled to stop by, we got a bill but started realizing that no one was going around the house and no one knocked on the front door to ask if we would like the inside dusted.
Finally, Juan called George and let me talk to him using his personal cell since I could never reach him by calling the office and leaving messages for him to call. George told me that In needed to get another service Terminix had to get rid of rats. I told him those large black rat glue traps were all we needed. I thought George was rude but after calling Regional Terminix and Terminix Headquarters and leaving message I get a call from the General Manager, his name is Mike.
Before I write about Mike's call a little more background. Every other service tech asked us if they need to come inside to dust for bugs and as long as they would spray outside we really didn't have a bug problem. The only time a tech would usually make a return trip was if I had asked for the large black glue traps then they would drop them by, if they were in the area.
One of the last times I saw Juan he told me that he could bring some small mice glue traps and I agreed just to see if they would work. I did not expect on this invoice to have area checked he put down kitchen and he also added that he observed rat activity. Well, he never came into my home.
Once again I make the calls to regional and headquarters to tell them that we don't trust Juan and don't want him anywhere near our house. We were told that that would not be a problem and lo and behold a few days before our service appointment Juan calls to tell me that he's our tech and we'll see him soon.
Then again, I called around because these folks take a message but nothing gets done. I'm told by both Regional and Corporate that getting another tech would probably not be a problem. But, it was a problem with Mike. Mike calls me to tell me "I ain't gonna do it! I ain't gonna do it. Not now, not ever am I sending another tech. Juan is the closest tech and he's all I'm ever going to send for your service!"
A few weeks later I receive the cancellation notice. Since then I've called Terminix regional and Corporate to see if we can continue our service but haven't heard nothing but crickets. It's like they don't care about a customer of 7 years. It seems like loyalty means nothing to this company and customers less than that. It's not that there aren't other pest control companies out there but to just discard a customer just because you don't want to deal with them and provide satisfactory service is just not acceptable!
DENVER, COLORADO -- Terminix is well-known throughout the country, so I went with them. When I scheduled my service, one of their lead guys came out, we talked and I liked what he had to say. One of their techs did most of the work. Then I was advised to move furniture and clean corners, so that the spray doesn't get soaked up in the dust and not kill the termites. We moved out everything and made sure that everything was spic and span. I had five sets of bedding, and I threw them all out. Now we just have one king-sized bed and four empty other bedrooms.
DALLAS, TEXAS -- We've used Terminix for years and had no complaints. They were very sensitive to our schedule and we had no problems in reaching them. The last time they were here, they came out and did an inspection for pests and termites and the tech was very nice and helpful.
The tech told me about a new plan that Terminix offered where they put these little things in the yard and they can measure how much fluid is in there. However, the amount that he had quoted for our Terminix inspection was not the same with what we're actually paying and my husband was not available to make a decision. So when I called Terminix, we decided to stick with the plan that we had. But the tech did a great job outside, checked things thoroughly both in and out and have taken care of our bug and termite problems, which we haven't had in a good while now.
BLYTHE, CALIFORNIA -- Terminix calls me to schedule our service and then I worked it out with them if this schedule works for me or not. The technician they sent was a new guy because my regular technician had retired. He came and introduced himself, and told me that he would be the one coming to do my service from now on. He did what he had to do and addressed any issues that I had so it was good. He did very well for his first time. Everything went smoothly. As for the pest activity, it has been very good since the service. Terminix gave us a satisfying experience and they are very reliable.
OKLAHOMA CITY, OKLAHOMA -- Scheduling is done routinely through email. If I need to reschedule, there's an option to do that as well, but you have to do it in advance. Each time, the Terminix employee comes up and knocks on the door, talks with me for a minute to ask if I have any special issues that I need to have addressed at the house. If not, he goes around and does what he normally does.
The technician is very personable and tends to remember what I've had done in the past and asks me if I need to have it done again, and I appreciate it. Pests are usually reduced and very rarely will one come back. But if they do then I can always call Terminix and have them come to do an immediate visit. They're best in class.
THE VILLAGES, FLORIDA -- Terminix comes to our house quarterly to spray for bugs and they do a very good job. They take down the cobwebs around the house and spray. And if we have a problem inside, they also come inside and spray. Otherwise, they just spray the outside. The reps schedule our appointment via the internet and send us an email. The technician is very friendly and appears to be knowledgeable of what he's doing. Also, they did an installation in our attic and that was a very good thing. We do not have any pests since their service, and we're very satisfied.
SAN ANTONIO, TEXAS -- I'm very pleased with Terminix. We live under Live Oak, and large cockroaches live here. I don't leave food out, but the cockroaches fly. You have to spray to have a chemical barrier or they will fly into your home. I don't have cockroaches because of Terminix spraying, so they do a good job.
The technicians are always knowledgeable and courteous, however, I'm not pleased with Terminix constantly changing them. The few years that we have had Terminix, they have had seven young men here. We have dogs and we live in a gated community. The technicians have to learn about my dogs and my neighbors who inquire about them. By the time they learn about them, the route, all about the house, all the idiosyncrasies, the stairs, the secret little rooms and where I want them to spray, the company transfers them. It's not fair.
Several of my friends who have the service complain about the same thing. I've complained to management and they say that's their policy. I don't understand what kind of policy that would be. I recommend Terminix to friends all the time, but I tell them about the issue.
SALT LAKE CITY, UTAH -- I've had business with Terminix for years, and my experience with them has been very good. The service is done every three months and they let me know when they're coming out. If it's good with me, I let them go ahead and come. If not, I call them back and say that it's not a good time.
I've had no problems with the technician. He's very good. When he comes in, he asks me if I've had any problems with anything and I let him know if I've seen spiders or little critters running around, and he takes care of it. Terminix is good and thorough. They take care of my problems, and I haven't had any. I usually don't even have to call them back.
ONTARIO, CALIFORNIA -- Terminix comes quarterly as documented in our contract and they do a great job. It's done routinely, but I always get an email as a reminder, and they let me know when they're coming. The guy usually comes around the same time. He cleans up and makes sure all the dust is off all of the windows that he sprays. If we have a problem inside, he's been very cordial in coming in and offering whatever it is that we need. He's very professional and courteous. We're really happy with him.
When I switched over from the previous people that Terminix bought out, I was very concerned about the financial aspect because my husband had passed away. Terminix was very kind and gave me the price that I had originally started with even though they had switched over, and that was really nice. I felt that they wanted to keep me as a customer, and that meant a lot.
It's good business all the way around. I would highly recommend them. They're accommodating and are obviously a reputable company. They stand behind the product because if there's a problem, they come and fix it. No waiting time - they right away answer phones, get the next available person out to the house, and I very seldom have to wait longer than a day or two.
WEST MONROE, LOUISIANA -- Scheduling my service with Terminix has always been good. However, they said they would be here from 8:00 to 11:00 on my last appointment with them. I don't know what happened but they didn't show up. I had another appointment I had to go to after 11:00, but they said that they had rescheduled it so everything will be okay.
The technician that comes to my home has been really nice, very efficient, and he does a good job. He comes in and does what he's supposed to do and he's gone. After the first time he sprayed, I saw a few roaches. Then he came back, and since then I haven't seen any. I've been really pleased with it, and I recommend them.