ALEXANDRIA, LOUISIANA -- I have had real serious problems with the referral of my calls to a Terminix agent. I don't know where she is but it sounds like a Midwest accent. Everything is fine when I can call my Terminix man directly in Alexandria, Louisiana, but it's incredibly confusing when I have to talk with the people in their answering service. They will cancel an arranged appointment the day before and I live 140 miles from the location. So, the people who are calling from afar make it very difficult, but the Alexandria people make it very easy. I wish they get rid of the long-distance operator.
On the other hand, my most recent experience with the Terminix service was very nice. The technician is excellent and he points out things that might lead to problems. I have a very old house and he can see these things that might turn up before I can. Now, we haven't had any pest activity since having Terminix services.
WILSONVILLE, OREGON -- We called Terminix to service our second home in Pacific City because of some fly problems since we'd have some family and friends stay there. The tech who showed up was very timely. He said he would arrive at a certain time, was pretty prompt, and professional. He did everything that I had asked him to do.
I asked the tech questions because we still had fly problems and he said that he wasn't able to spray around the windows because it was a two-story home and there were OSHA requirements that he had to take care of. So, he was only able to spray around the foundation areas and the lower areas that he could reach. There are still fly problems but the ant issue at this point in time seems to have been dealt with. I'm pleased with Terminix and I'd recommend them.
BAKERSFIELD, CALIFORNIA -- We had a downpour 20 minutes after Terminix left on the last time that they did service and whatever they sprayed got washed away because we started noticing new bugs coming into our garage. We also saw a roach and earwigs a couple of days ago. We called them and asked them if they would come and re-spray. They were very gracious and scheduled someone right away. We called on a Monday and they're gonna have somebody out here on Wednesday.
Their technicians are efficient. They come in and are very courteous. They tell us when they'll arrive but don't really tell us at the end of the service what they did. They only handed the bill. But, we can definitely see a decline in pest activity. We were getting water bugs because we live next to a canal and that's going down.
Originally, we had contracted with another company because we liked the idea of using less potent or more natural means of controlling any kind of insects. Then we were surprised to hear that Terminix had taken over it. We got a letter and it said that everything was gonna be transferred. I was assuming Terminix was gonna get paid for their services and I don't have to do anything but then I come to find out they hadn't gotten my payment. They didn't have the authorization because I have it billed directly to my account. But we also got that handled as part of the call for re-spraying.
DULUTH, GEORGIA -- Terminix does a regular check for termites in our house. Scheduling it is always convenient for us and they usually call. The technicians come in to do their job and seem to be very efficient. We have had a problem where a technician came out and missed that we had termites ut Terminix took care of it very nicely. We were very satisfied and it's a service done efficiently. In the tech's most recent visit, he didn't find any problem so that's always a good sign.
I've heard of people having not necessarily Terminix but people who come and spray, and then the next day, they'll have a very sick or dead dog. I know two people that that has happened to but we've never ever had bug control service and the Terminix termite service has always worked well for us.
DULUTH, GEORGIA -- We have Terminix come quarterly and they came in March when we were out of town but did not have access to the back deck. My daughter saw a roach crawled out from under her chair so we had them come out again and spray the back deck. However, we had to call back again because right after that, she was taking me to the bathroom when I noticed a stink bug crawling around her neck, which she brought inside with her. She got it off of her and it disappeared but then we found the stink bug crawling on me. I can't have bugs at my house so she called Terminix and rescheduled a different visit, but the Terminix rep said that it had to be 10 days between visits.
Other than that, there's no problem scheduling the service and I don't have to be home when they come. They also send me an email notification that they are coming. The tech is very professional and he does what he's supposed to do then leaves. Everyone who's been out here has treated us with respect as well as our house and grounds. I'm very pleased with Terminix and there's less pest activity here in our home since having their service.
SAN DIEGO, CALIFORNIA -- I've had a great experience with Terminix. I thought a possum came into our house so I called them. The girls at their call center were very nice when scheduling the service and they directed me to whom I needed to speak to so that they could send the correct person to look at my home to see what the situation was.
Vincent was the first to come to my house to determine what the problem was and he was very good, nice, and very professional. He came in, asked me questions of what were the things that I had seen, then he looked inside the house and in the attic. He said it wasn't a possum and that it's a rat. And, there's not only one but three. Then he told me about the plan they have for me. I asked if they were gonna come and pick up the rat when it's caught and he said he will, so I got their service.
Then John is my tech now and he came to the house, put the trap, and sprayed around the house. He's been really nice and professional as well. The first day he put the trap, the rat from the attic was caught first. I texted him and he answered right the next morning and told me what time he'll be around. But my husband had already picked the rats up and threw them away. John came over and made sure that we didn't have more. Terminix was able to exterminate the problem and I would recommend them to anyone.
MEMPHIS, TENNESSEE -- When Terminix comes to service, it's usually a guy that we know and he knows the place very well, so we just open the gate for him in the back. Then he does his thing and leaves. It's nice to have the same guy. We get a service regularly unless we call them when there's an issue. Ants are usually our major problem and when we reach out to Terminix, they've responded. It's good to know that they'll jump to it and get it taken care of for us. Scheduling a service is easy. I do it online or call them. Since we've had their service, the pest activity at our home has been under control. I'd recommend them.
DULUTH, GEORGIA -- Our experience with Terminix has been good. The guy who comes and spray is the same person who comes every time since I moved. We tell him if we see some weird stuff and he takes care of it. He's a very nice guy. However, their website is not so user-friendly in terms of changing the payment method. I did not call the customer service yet to resolve this but it wasn't so convenient. I have a credit card that I don't want to use anymore but I'm not able to remove it from the website. Also, their price is a bit more expensive than the market. I know the quality of the service but, it's still expensive. But I'm happy with the service and I didn't see any problems in my house.
OWINGS MILLS, MARYLAND -- We were with another company that was bought by Terminix. The transition has been seamless and they picked up the schedule where the last company left off. The tech came for a routine spray for the first time last month. We asked him for some additional traps in our garage because we noticed a mouse in there recently. He left a couple sets of the containers that have poison in them.
The tech was helpful and pleasant and explained what he was going to leave behind because it was different from what we had before. My husband said he thought it looked like the container maybe had been moved and that a mouse had taken some of the bait. We haven't noticed any activities since that happened. Overall, it was a positive experience.
GREENSBURG, PENNSYLVANIA -- I have two accounts with Terminix. One is for my son's home and the other one is for our home. They recently came and did my pest control. The technician was on time and very courteous. He came through the house, and sprayed through and around the house.
I look on my web page and it will say when our service is to be scheduled. There was a time when they scheduled an appointment for me at the first of the month, but I thought that was awful early because the tech always comes about the same time of the month when he's due. So, I know that he'll be here within the time period between the 15th and the 20th.
Nevertheless, I stayed here and waited. I got a call from the tech, but it was another gentleman that was supposed to show up, not the guy that usually comes out here, and this other tech left the phone number for me to call. But then, I needed the code or password to get into it.
Other than that, however, there's never been a problem with the scheduling of our service. I usually know when the tech is coming. Since our service with Terminix, I don't have any problems at all with pests. They're taking care of my pest problems and they've been good.