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Terminix

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4.6 out of 5, based on 123 ratings and
127 reviews & complaints.
Terminix is committed to protecting your home from pests, termites, and other uninvited guests. With more than 85 years in the business, industry-leading expertise and ironclad guarantees, it’s no wonder that we’re the leading provider of termite and pest control services in the United States.
Company Profile
Terminix
860 Ridge Lake Blvd
Memphis, TN 38120
(855) 830-9064 (ph)
www.terminix.com
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Terminix canceled my policy instead of treating when termites where found.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CORPUS CHRISTI, TEXAS -- Terminix tried to trick me into canceling my policy and voiding my warranty coverage, when I refused they canceled my policy anyway. My house has been covered by the Terminix subterranean termite policy, since the spring of 2010. In the fall of 2016, when subterranean termites were found a few feet away from my front door on the front porch, I called Terminix for a treatment. Terminix told me, that due to the fact my house is on the water, they can't do any external termite treatments. I was shocked, so I asked if they had ever done any external preventative treatments during the years since 2010 while I was paying for their service. Their answer was that they hadn't because they were prevented by law from treating the outside of my house due to water being nearby. I was present during every visit Terminix made to my house since my policy started, so I know for a fact they never performed any treatment on the inside of my house either. So for all those years Terminix had never performed a treatment either inside or outside my house, I was shocked. Then I asked whether they intended to just wait until the termites got inside my house, and then they would be stuck with a major repair bill. There was quite a bit of back and forth with them for many days about this issue, on whether they would do any treatment outside my house. Finally they said they would come out and place some bait sticks around my house. The day they showed up to place bait sticks around my house, the first thing they did is place a document in front of me to sign. This was a big read flag to me, so I read the first page. Upon reading, I told them that I would never sign the document, since it would cancel my current policy providing for termite damage repairs, but that I still wanted the bait sticks. The document they insisted that I sign, was a conversion document from the policy I had with termite damage repair coverage, to one that didn't provide any damage repair coverage just external bait sticks. I was shocked that they tried trick me into signing away my warranty coverage, after termites had already been found outside my house. They didn't explain what I was being pressured to sign, they just told me to sign it immediately or the bait sticks wouldn't be deployed. When I refused to sign away my warranty rights, they refused to place bait sticks out, and simply left. Move forward to July 19, 2017 when I discovered Termites inside my house next to my front door, so thinking that I was covered by a Terminix policy, I call Terminix for service. They said that my policy had been "converted" in November of 2016. So I asked what it was "converted" to, and by whom. They said it was simply "converted" to nothing. So my policy & warranty was canceled in November of 2016 without any notice simply because I refused to voluntarily sign away my warranty. No notice was ever sent by mail, email or phone indicating that my coverage had been canceled. So bottom line is that after termites were found just outside my front door, Terminix attempted to trick me into signing a document which would've voided my warranty. When deception didn't work, they simply canceled my policy & warranty without notice. Now the termites are in my house, and Terminix only says my policy was canceled by them last November.

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Dropped By Terminix For Legitimate Complaint in Brownwood, Texas
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ABILENE, TEXAS -- I am from Brownwood, Texas and was recently dumped by Terminix. I don't know what kind of Pest Control Oath these folks are referring to but my contract was cancelled because they didn't want to find a solution to a couple of problems that I was having.

The first problem was with a guy named Juan and his boss George. Juan was the service tech and the first time we met him asked for some large black rat glue traps and was told the company doesn't carry them anymore. After that service techs were coming from all around our area and would give us the large black rat glue traps when I asked for them.

Didn't have any major problem until Juan comes back and again no rat traps. Another problem was when Juan was scheduled to stop by, we got a bill but started realizing that no one was going around the house and no one knocked on the front door to ask if we would like the inside dusted.

Finally, Juan called George and let me talk to him using his personal cell since I could never reach him by calling the office and leaving messages for him to call. George told me that In needed to get another service Terminix had to get rid of rats. I told him those large black rat glue traps were all we needed. I thought George was rude but after calling Regional Terminix and Terminix Headquarters and leaving message I get a call from the General Manager, his name is Mike.

Before I write about Mike's call a little more background. Every other service tech asked us if they need to come inside to dust for bugs and as long as they would spray outside we really didn't have a bug problem. The only time a tech would usually make a return trip was if I had asked for the large black glue traps then they would drop them by, if they were in the area.

One of the last times I saw Juan he told me that he could bring some small mice glue traps and I agreed just to see if they would work. I did not expect on this invoice to have area checked he put down kitchen and he also added that he observed rat activity. Well, he never came into my home.

Once again I make the calls to regional and headquarters to tell them that we don't trust Juan and don't want him anywhere near our house. We were told that that would not be a problem and lo and behold a few days before our service appointment Juan calls to tell me that he's our tech and we'll see him soon.

Then again, I called around because these folks take a message but nothing gets done. I'm told by both Regional and Corporate that getting another tech would probably not be a problem. But, it was a problem with Mike. Mike calls me to tell me "I ain't gonna do it! I ain't gonna do it. Not now, not ever am I sending another tech. Juan is the closest tech and he's all I'm ever going to send for your service!"

A few weeks later I receive the cancellation notice. Since then I've called Terminix regional and Corporate to see if we can continue our service but haven't heard nothing but crickets. It's like they don't care about a customer of 7 years. It seems like loyalty means nothing to this company and customers less than that. It's not that there aren't other pest control companies out there but to just discard a customer just because you don't want to deal with them and provide satisfactory service is just not acceptable!

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Poor Customer Service and Refuse to Return Phone Calls
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PENNSYLVANIA -- I had this product installed in my house on Friday March 2nd 2018. A representative came out wed February 28th 2018 for an inspection of the house. At the time my appointment was 3 to 5. The representative did not come until well after 6pm. This is only after I called at 5 to find out what was going on. When the representative came I informed him that my main concern was mice that I had in my basement. An appointment was set for Friday March 2nd. The appointment time was 8 to 12. Again the representative was late. I called at 915 to find out what time the representative would be coming.

I was told that they would have to find a representative for me and they would inform me when he would be here. I then received a call saying the representative would be there around 10. The representative then laid wooden mice traps 1 bait station and glue pads. And 2 termite stations and sprayed. I called on Saturday because I was not satisfied with traps that were laid. I was told that the next appointment would be 1 week from then.

On Sunday I once again called to cancel my service. The lady was very combative and told me that I was not paying for just mice control but mostly termite, I informed her that my main concern was mice not termites and that I was not happy with how I was being treated and talked to. I was told that a manager would contact me in 24 to 48hours. After hanging up I called the local number on my contract to again express my concerns about how I was being treated as well as how the lady was talking to me and the lack of professionalism. I was told that this would be escalated and again a manager would be calling me in 24 to 48hrs.

Today is not Thursday March 8th at 12:11 I again called to say that I have not received a call from a manager in regards to my canceling services. I was told that the manager is in a meeting and they would call me. I then asked if I could talk to a manager in that department and was told that the manager was on lunch. The professionalism is horrible at this company. I have sent a letter to the BBB and am extremely disappointed with how I am being treated.

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Pest Control for Bedbugs. Unable to Do the Task and Give Reasons Everytime. Rude Behaviour by Manager
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN DIEGO -- We got bedbug treatment done from them 6 months back. But they were never able to help us get rid of them. They treated our place 4 times over a period. Everytime they had different reasons for failing. Every time they had different requirements (1st without any specific requirements, 2nd - throw away your beds, 3rd - remove carpet, 4th remove carpet, and now they are telling to remove the wooden frame below carpet which no vendor does. not even the carpet company).

And now we have again to pay almost $2000 to other vendor for treatment to get done. Because this people are not able to do the treatment till now and now they even refuse to do it. And they don't even refund for not being able to solve the problem. Please don't go with them. It is complete waste of money as well as time because every time you spend time preparing for treatment and also following up with them.

I wish I could give them negative star rating which would take away their average rating. Even the manager over there is so rude and doesn't have any sense to talk. We spent too much time and energy before we finally give up on them now. I would really suggest you all to find another vendor who at least has sense of talking and understanding problem rather than just avoiding it.

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Furiated Over Terminix Refusal to Provide Information on "Discovered Termites"
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GLEN COVE, NEW YORK -- Over the course of a 6 month period or longer, Terminix refused to provide me with the location of "discovered" termites in one of the baits that was installed on my property. Each bait is numbered so that the various technicians can keep an eye on baits that have been penetrated. I needed this information so that I would not expose my wood piles to this particular area of the yard.

On several occasions, someone reached out and promised me this information, but I never received it. Today, a sales representative called me in order to renew my subscription and of course I refused. Why would anyone want to do business with such a company full of promises and the potential to hide something that is not there.

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Bad attitude and slammed my property all over
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GOLETA, CALIFORNIA -- BEWARE OF THIS COMPANY. They showed up an hour early with a bad attitude. They then told me I packed my food and bottles incorrectly, even though I did it the way the sales person told me. The person, Ezequiel, then proceeded to repeatedly slam one of my glass bottles onto the table while redoing the wrapping. When I told him not to slam the glass because he might break it, he said he was leaving, all the while saying nasty things to me. He then stormed out. He was really abusive the entire time.

Also, even though they were an hour early, the supervisor, Robin, repeatedly called me telling me I needed to be out of the house in 20 minutes, otherwise the company would leave, even though the sales person said I could stay the entire time the company was setting up, which was about 2 hours.

This is after the salesperson, Joel, told me I had to sign a bunch of documents without reading them first. When I told him I wanted copies of the documents, he repeatedly said he would send them; but he never did.

I told Terminix before they came out that I really needed the job done that day because I had to do a lot to schedule time off with my work, and now I will have to start all over again with another company and take more time off.

DO NOT WASTE YOUR TIME WITH THIS COMPANY.

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StarStarStarStarStarBy -
Rating: 5/51

ALEXANDRIA, LOUISIANA -- I have had real serious problems with the referral of my calls to a Terminix agent. I don't know where she is but it sounds like a Midwest accent. Everything is fine when I can call my Terminix man directly in Alexandria, Louisiana, but it's incredibly confusing when I have to talk with the people in their answering service. They will cancel an arranged appointment the day before and I live 140 miles from the location. So, the people who are calling from afar make it very difficult, but the Alexandria people make it very easy. I wish they get rid of the long-distance operator.

On the other hand, my most recent experience with the Terminix service was very nice. The technician is excellent and he points out things that might lead to problems. I have a very old house and he can see these things that might turn up before I can. Now, we haven't had any pest activity since having Terminix services.

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StarStarStarStarStarBy -
Rating: 5/51

WILSONVILLE, OREGON -- We called Terminix to service our second home in Pacific City because of some fly problems since we'd have some family and friends stay there. The tech who showed up was very timely. He said he would arrive at a certain time, was pretty prompt, and professional. He did everything that I had asked him to do.

I asked the tech questions because we still had fly problems and he said that he wasn't able to spray around the windows because it was a two-story home and there were OSHA requirements that he had to take care of. So, he was only able to spray around the foundation areas and the lower areas that he could reach. There are still fly problems but the ant issue at this point in time seems to have been dealt with. I'm pleased with Terminix and I'd recommend them.

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StarStarStarStarStarBy -
Rating: 5/51

BAKERSFIELD, CALIFORNIA -- We had a downpour 20 minutes after Terminix left on the last time that they did service and whatever they sprayed got washed away because we started noticing new bugs coming into our garage. We also saw a roach and earwigs a couple of days ago. We called them and asked them if they would come and re-spray. They were very gracious and scheduled someone right away. We called on a Monday and they're gonna have somebody out here on Wednesday.

Their technicians are efficient. They come in and are very courteous. They tell us when they'll arrive but don't really tell us at the end of the service what they did. They only handed the bill. But, we can definitely see a decline in pest activity. We were getting water bugs because we live next to a canal and that's going down.

Originally, we had contracted with another company because we liked the idea of using less potent or more natural means of controlling any kind of insects. Then we were surprised to hear that Terminix had taken over it. We got a letter and it said that everything was gonna be transferred. I was assuming Terminix was gonna get paid for their services and I don't have to do anything but then I come to find out they hadn't gotten my payment. They didn't have the authorization because I have it billed directly to my account. But we also got that handled as part of the call for re-spraying.

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StarStarStarStarEmpty StarBy -
Rating: 4/51

DULUTH, GEORGIA -- Terminix does a regular check for termites in our house. Scheduling it is always convenient for us and they usually call. The technicians come in to do their job and seem to be very efficient. We have had a problem where a technician came out and missed that we had termites ut Terminix took care of it very nicely. We were very satisfied and it's a service done efficiently. In the tech's most recent visit, he didn't find any problem so that's always a good sign.

I've heard of people having not necessarily Terminix but people who come and spray, and then the next day, they'll have a very sick or dead dog. I know two people that that has happened to but we've never ever had bug control service and the Terminix termite service has always worked well for us.

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